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Since yesterday evening at 4 pm, the Bill API (creation of invoices) no longer works properly. Invoices were created but not sent and accordingly no response was sent to the requesting server. We are currently deploying a hotfix that should fix the problem.

The payment provider Twint is currently unavailable due to technical problems at Twint. Current Status Investigating Status Update Incident: Investigating Twint is aware of technical issues with the following services and Twint is investigating the issue. Impact Services: P2P, P2M, Partner functions, Re-/Onboarding Impact TWINT overall ecosystem: 100% Next information: 16:00 Incident Start Time 05/06/2025, 14:34 CEST | 05/06/2025, 12:34 UTC Incident Status Updated At 05/06/2025, 14:34 CEST | 05/06/2025, 12:34 UTC

The scheduled maintenance has been completed.The platform had a downtime of 35 minutes between 04:30 and 05:05 UTC.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.A downtime of 1 hour is expected.

This incident has been resolved.

Since 21.5.2025, there is a problem with payments with the payment provider Concardis. The payment provider Concardis is currently investigating the problem. We are currently in contact with Concardis so that the problem can be resolved quickly.

This incident has been resolved.

Since 21.5.2025, there is a problem with payments with the payment provider Concardis. The payment provider Concardis is currently investigating the problem. We are currently in contact with Concardis so that the problem can be resolved quickly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing issues with the delivery of transactional emails from our platform. As a result, some messages may not reach their recipients as expected. Our team is actively investigating the issue and working to restore full functionality. We apologize for the inconvenience and will provide updates as soon as more information is available.

This incident has been resolved.

The onboarding process of new Tap to Pay Terminals and the reset passwort functionality for Tap to Pay are currently not working. Tap to Pay Twint Transactions are also affected by this. The issue has been identified by our development team and a hotfix will be deployed soon. Affected features on our side: - Twint transaction processing - Password reset functionality - Onboarding process of new terminals

This incident has been resolved.

TWINT Services are partially unavailable Incident updates from TWINT Scheme Incidents Affected Components TWINT (Acquirer) Current Status Investigating Status Update Incident: Investigating We are aware of technical issues with the following services and investigating the issue. Impact Services: P2P, P2M,Partner functions, Re-/Onboarding Impact TWINT overall ecosystem: <30% Next information: 15:30 Incident Start Time: 15/05/2025, 14:01 CEST | 15/05/2025, 12:01 UTC Incident Status Updated At 15/05/2025, 14:01 CEST | 15/05/2025, 12:01 UTC

This incident has been resolved.

Due to today's release, the login and signup page is currently not available. We are working hard to solve the problem and will provide an update as soon as the issue is resolved.

This incident has been resolved.

We have identified the error. It affects some payments with the Apple Pay payment method in Payrexx Pay Plus. A fix is currently being developed.

Due to today's release, some merchants are currently still experiencing a problem with payments via the payment provider Payrexx Pay Plus. We will inform you as soon as the problem has been fixed.

Due to a technical malfunction, Payrexx Pay payouts could not be processed for some merchants today. The problem has been resolved, and the delayed payouts will be paid out on Monday, 03.03.2025.

This incident has been resolved.

The services of the payment provider Twint are currently partially unavailable. Twint is investigating the problem.

This incident has been resolved by our team. The forwarding problem has existed since around 8:22 UTC.

There is currently a forwarding problem at created Gateways. Our team of specialists is already investigating the problem.

Affected Components TWINT Payments Current Status Resolved Status Update Incident: Resolved The issue was found by Twint and solved. The situation is stable and Twint is fully available again. Incident Start Time 17/12/2024, 08:46 CET | 17/12/2024, 07:46 UTC Incident End Time 17/12/2024, 09:12 CET | 17/12/2024, 08:12 UTC

This incident has been resolved.

Since around 15:45 we have a problem with the API connection at merchant accounts. The payments are actually not working. Our team of specialists is already working hard to solve the problem.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A technical error at the financial services provider PostFinance is still causing problems with PostFinance Twint payments and PostFinance Pay. PostFinance is current investigating the problem.

Affected Components PostFinance (Issuer) Current Status Resolved Status Update Incident: Resolved The issue was found and solved. Situation is stable and we are fully available again. Next steps: extra monitoring established and start of problem management

Affected Components PostFinance (Issuer)

TWINT is aware of technical issues with the following services and is investigating the issue.

A technical error at the financial services provider PostFinance caused problems with PostFinance Twint payments and PostFinance Pay on Friday afternoon until around 6 pm. This was due to a technical fault on the PostFinance Pay side. As of around 6 p.m., PostFinance announced that all systems were working again.

Affected Components Worldline (Acquirer) Current Status Resolved Status Update Incident: Resolved The issue was found and solved. Situation is stable and we are fully available again. Next steps: extra monitoring established and start of problem management TWINT was aware of technical issues with the following services and investigating the issue. Impact Services: P2M Impact TWINT overall ecosystem: 60% Incident Start Time 22/10/2024, 14:27 CEST | 22/10/2024, 12:27 UTC Incident End Time 22/10/2024, 14:45 CEST | 22/10/2024, 12:45 UTC

Due to a technical malfunction, Payrexx Pay payouts could not be processed for some merchants on Monday, 07.10.2024. The problem has been resolved and the delayed payouts will be paid out today, on Tuesday 8.10.2024. Merchants who have either activated daily payouts or have set the payout day to Monday are affected by the payout delay.

Affected Components SIX Account Gateway (Account Gateway) Current Status Resolved Status Update Incident: Resolved The issue was found and solved. Situation is stable and TWINT is fully available again. Next steps by TWINT: extra monitoring established and start of problem management Incident Start Time 24/09/2024, 11:45 CEST | 24/09/2024, 09:45 UTC Incident End Time 24/09/2024, 12:40 CEST | 24/09/2024, 10:40 UTC

Affected Components TWINT (Acquirer), Worldline (Acquirer), TWINT (Issuer), UBS (Issuer), ZKB (Issuer), All Swisscom Whitelabel Issuers (Issuer) Current Status Resolved Status Update Incident: Resolved The issue was found and solved. Situation is stable and we are fully available again. Next steps: extra monitoring established and start of problem management Incident Start Time 29/08/2024, 12:11 CEST | 29/08/2024, 10:11 UTC Incident End Time 29/08/2024, 13:00 CEST | 29/08/2024, 11:00 UTC

This incident has been resolved.

Affected Components TWINT (Acquirer), Worldline (Acquirer), All Swisscom Whitelabel Issuers (Issuer) Current Status Investigating Status Update Incident: Investigating Twint is aware of technical issues with the following services and investigating the issue. Impact Services: P2P, P2M, Partner functions, Re-/Onboarding Impact TWINT overall ecosystem: 100% Next information: 13:30 Incident Start Time 28/08/2024, 12:10 CEST | 28/08/2024, 10:10 UTC Incident Status Updated At 28/08/2024, 12:10 CEST | 28/08/2024, 10:10 UTC

This incident has been resolved.

Affected Components All Swisscom Whitelabel Issuers (Issuer) Current Status Investigating Status Update Incident: Investigating We are still investigating the issue. Impact Services: P2M over Worldline Acquirer Impact TWINT overall ecosystem: < 50% Next information: 14:00 Incident Start Time 23/08/2024, 12:00 CEST | 23/08/2024, 10:00 UTC Incident Status Updated At 23/08/2024, 13:00 CEST | 23/08/2024, 11:00 UTC

Apple Pay Payments were not available from 04:45 to 11:00 UTC.

A fix has been implemented and we are monitoring the results.

This incident has been resolved. TWINT Pos Payments were not available from 04:45 to 07:30 UTC.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Payrexx Swiss Collecting is currently experiencing delays in payouts. We have identified the problem and are working to resolve it as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue. This is only impacting customers using the custom domain feature.

We’re reaching out to inform you that from 14:49–16:20 UTC on June 8th, our payment partner experienced an elevated rate of errors related to 3DS due to a partner issue. This issue is now resolved.

This incident has been resolved.

Affected Components UBS (Issuer) Current Status Investigating Status Update Incident: Investigating We are still investigating the issue. Impact Services: P2P, P2M,Partner functions, Re-/Onboarding Impact TWINT overall ecosystem: unknown <20% Next information: 15:00 Incident Start Time 03/06/2024, 13:26 CEST | 03/06/2024, 11:26 UTC Incident Status Updated At 03/06/2024, 13:26 CEST | 03/06/2024, 11:26 UTC

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Purchase on invoice payments for invoices created from May 22, 2024, are currently being processed with delays. We are investigating this issue.

We identified an increased error rate while processing payments with TWINT between 09:30 and 12:00 UTC. The situation has normalized.

TWINT is currently not available, no payments can be processed via TWINT. We will inform you as soon as we receive more information about this incident from TWINT.

The incident has been resolved. Payouts from yesterday and today have been processed.

We are still working to resolve it as quickly as possible.

Due to technical changes at our partner bank, there are currently delays with Payrexx Swiss Collecting payouts. We have identified the issue and are working to resolve it as quickly as possible.

Due to a databse issues, our platform was operating with delay. The delay occurred on 24.05.2024 from 08:00 to 12:00 (UTC).

This incident has been resolved. The root cause was an infrastructure change implemented in September 2023, which caused the web servers to fail on startup due to conflicting configurations. The platform was unavailable between 06:26 UTC and 07:03 UTC (duration: 37 minutes).

A fix has been implemented and we are monitoring the results.

The issue has been identified, and a fix is being implemented.

Since 08:29 CET we are not available. We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The payment methods Visa, Mastercard, Google Pay and Samsung Pay are currently not displayed in the checkout. The issue has been identified and a fix is being implemented.

This incident has been resolved.

Affected Components TWINT App Processor (Scheme) Current Status Investigating Status Update Incident: Investigating We are aware of technical issues with the following services and investigating the issue. Impact Services: P2P Impact TWINT overall ecosystem: 100% Next information: 18:00 Incident Start Time 08/03/2024, 16:51 CET | 08/03/2024, 15:51 UTC Incident Status Updated At 08/03/2024, 16:51 CET | 08/03/2024, 15:51 UTC

Status Update Incident: Resolved The issue was found and solved. Situation is stable and we are fully available again. Next steps: extra monitoring established and start of problem management Incident Start Time 21/12/2023, 10:41 CET | 21/12/2023, 09:41 UTC Incident End Time 21/12/2023, 11:15 CET | 21/12/2023, 10:15 UTC

Affected Components TWINT App Processor (Scheme) Current Status Investigating Status Update Incident: Investigating We are aware of technical issues with the following services and investigating the issue. Impact Services: P2P, P2M,Partner functions, Re-/Onboarding Impact TWINT overall ecosystem: 100% Next information: 11:45

This incident has been resolved.

TWINT was aware of technical issues between 09:50 CET and 11:56 CET with the following services and was investigating the issue. Impacted Services: P2P, P2M Impact TWINT overall ecosystem: 50%

TWINT was aware of technical issues between 12:00 CET and 12:55 CET with the following services and was investigating the issue. Impacted Services: P2P, P2M, Partner functions, Re-/Onboarding Impact TWINT overall ecosystem: 100% The issue was found and solved. Situation is stable and TWINT is fully available again.

Status Update Incident: Resolved The issue was found and solved. Situation is stable and TWINT is fully available again. Next steps from TWINT: extra monitoring established and start of problem management.

Due to technical problems, some versions of the TWINT app are currently not available or only available to a limited extent. TWINT is working flat out to find a solution as quickly as possible so that TWINT can function properly again. Zurzeit sind einige Versionen der TWINT App aufgrund von technischen Problemen nicht oder nur eingeschränkt verfügbar.TWINT arbeitet mit Hochdruck daran, so rasch wie möglich eine Lösung zu finden damit TWINT wieder einwandfrei funktioniert.

This incident has been resolved. Payout status has been modified according to the bank transfer status.

Payouts that have been created on the 6. November may have a wrong status. We are investigating this issue.

The incident has been successfully resolved. It was attributed to an outage in credit card processing, which occurred from 11:30 UTC to 17:24 UTC.

We encountered increased error rates starting from 11:30 UTC during processing of credit card payments in Payrexx Swiss Collecting. We are still identifying the root cause.

This incident has been resolved. All affected transactions have been booked in Payrexx.

The issue has been resolved, and payments are now functioning as expected. Our team is actively working to rectify transaction data discrepancies for affected transactions occurring between August 30, 2023, and September 25, 2023.

The implemented fix could not have been confirmed to solve the problems. Another fix is beeing implemented.

A fix has been implemented and we are monitoring the results. Affected transactions may be updated after confirmation of the fix.

We are actively investigating an issue with our payment processing through WIRpay, one of our integrated third-party payment service providers. It appears that payments made after September 12, 2023, are being incorrectly marked as "expired," despite being successfully processed by the bank.

Due to database issues, the platform had partial outages between 6:00 UTC and 6:30 UTC.

TWINT was aware of technical issues with the following services: Impact Services: P2P, P2M,Partner functions, Re-/Onboarding Impact TWINT overall ecosystem: unknown 50%

This incident has been resolved.

The Paylink tool includes a feature that lets merchants schedule automatic, periodic resending of payment links (e.g. daily). Regrettably, we had to temporarily deactivate this feature due to a malfunction. We'll share an update once we've resolved the issue and reinstated the functionality.

The issue was found and solved. Situation is stable and TWINT is fully available again.

Affected Components: TWINT App Processor Current Status: Investigating Incident: Investigating We are aware of technical issues with the following services and investigating the issue. Impact Services: P2P, P2M, Partner functions, Re-/Onboarding Impact TWINT overall ecosystem: 100% Incident Start Time: 16/08/2023, 09:17 CEST | 16/08/2023, 07:17 UTC Incident End Time 16/08/2023, 10:24 CEST | 16/08/2023, 08:24 UTC

Due to the release, a bug occurred that caused an error during tokenizations. A hotfix was deployed at 12:41 UTC. Tokenizations between 05:30 UTC - 12:41 UTC failed during registration process.

This incident has been resolved. To capture the payment, you need to re-attempt the charge on the tokenization.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue. An increased error rate was detected when charging tokenizations with Payrexx Direct.

This incident has been resolved.

TWINT Services are partially unavailable Incident updates from TWINT Scheme Incidents Affected Components Worldline (Acquirer) Current Status Investigating Status Update Incident: Investigating We are aware of technical issues with the following services and investigating the issue. Impact Services: P2M Impact TWINT overall ecosystem: 50% Next information: 18:00 Incident Start Time 19/04/2023, 14:31 UTC | 19/04/2023, 16:31 CEST Incident Status Updated At 19/04/2023, 14:31 UTC | 19/04/2023, 16:31 CEST

Affected Components TWINT App Processor (Scheme) We are aware of technical issues with the following services and investigating the issue. Impact Services: P2P, P2M, TWINT+, Re-/Onboarding Impact TWINT overall ecosystem: 100% Next information: 22:27 Incident Start Time 05/04/2023, 20:27 UTC | 05/04/2023, 22:27 CEST Incident End Time 05/04/2023, 20:38 UTC | 05/04/2023, 22:38 CEST

The Incident is resolved. The cause was an unknown technical issue that is still under investigation. We are closely monitoring the systems. Impact Services: Twint Acquiring Impact TWINT overall ecosystem: 30% Incident Start Time 18/03/2023, 14:57 UTC | 18/03/2023, 15:57 CET Incident End Time 18/03/2023, 15:58 UTC | 18/03/2023, 16:58 CET