Is Pax8 Platform Down Right Now? Discover if there is an ongoing service outage.

We are currently investigating degraded features in the platform impacting some users and some products, preventing certain products to be added to a shopping cart. We will continue to post updates here.

The Marketplace is currently down. We are investigating this issue. We will continue to post updates here.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating degraded features in the marketplace impacting all users. We will continue to post updates here.

The earlier disruption to our messaging system in the Pax8 Marketplace has been resolved. All messages that were held during the outage are now being delivered, and the system is functioning normally. We appreciate your patience and understanding while we worked through the issue.

We’re currently seeing a disruption in our messaging system, which is preventing some users from viewing or receiving communications in the Pax8 Marketplace. Our team is actively working with support teams to resolve the issue. Messages are being saved during this time and should be delivered once the system returns to normal. There may be a brief period of catch-up as things process. We’ll keep you posted with any updates. Thank you for your patience while we work on getting everything back up and running.

This incident has been resolved.

A fix has been implemented and we are monitoring the performance of the provisioning backlog.

We are continuing investigating application slowness impacting all provisioning tasks. We acknowledge that provisioning is delayed do to high volume, please expect services within a business day. We will post updates here

We are continuing investigating application slowness impacting all provisioning tasks. We acknowledge that provisioning is delayed do to high volume, please expect services within a business day. We will post updates here

We believe we have identified the issue and working to release and roll out a fix.

We are currently investigating application slowness impacting all provisioning tasks. We acknowledge that provisioning is delayed do to high volume, please expect services within a business day. We will post updates here.

This incident has been resolved.

We are currently investigating application slowness impacting all provisioning tasks. We will continue to post updates here.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

A fix has been implemented and we are monitoring the results.

We are currently investigating degraded features in the pax8.com impacting all new sign up users. We will continue to post updates here.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Users are experiencing difficulties logging into app.pax8.com. We are investigating this issue. A current workaround is to close all tabs in the browser, delete all cookies and caches and restart the browser. Then accept cookies again. Do not use any saved links like bookmarks. For Partners to raise a case that are still running into this issue, they can email into support using support@pax8.com. We will continue to post updates here.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The Pax8 Marketplace is currently experiencing issues impacting Microsoft Order provisioning. Pax8 is currently investigating the issue.

This incident has been resolved.

Services have been restored and teams are monitoring.

The issues has been identified and the fix has been implemented.

he Pax8 Platform is currently down. Teams are restoring services.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The underlying issue has been traced back to our hosting provider. We are currently working on implementing a fix.

The Pax8 website is currently down. We are investigating this issue. We will continue to post updates here.

This issue has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating degraded Catalog features in the platform impacting users in with the 'New Experience' enabled. Users can continue to use the catalog by temporarily disabling 'New Experience'. We will continue to post updates here.

Notifications from the Pax8 marketplace have been restored. Any impacted messages that were impacted by the temporary disruption will be re-sent. We sincerely apologize for the inconvenience and appreciate your patience.

We are aware of an issue in the Pax8 Marketplace that caused duplicate service alerts to be sent to some users. To prevent further disruptions, we have temporarily disabled outgoing emails while we investigate the root cause. Our team is working diligently to resolve this matter and will provide updates as soon as we have more information. We sincerely apologize for the inconvenience and appreciate your patience. If you have urgent needs or questions, please reach out to support@pax8.com.

Pax8 Marketplace search is operating normally. This incident has been resolved.

Pax8 Marketplace search results continue to stream back in. We'll notify when search is operating normally.

We have identified a partial outage in search in the Marketplace impacting all users. Search records are streaming in. We will continue to post updates here.

A fix has been implemented. This incident has been resolved.

We are currently investigating degraded features in the platform impacting all users. We are also aware of a brief disruption in service due to an infrastructure configuration change. We are monitoring the Marketplace performance and will continue to post updates here.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We have identified the issue as related to pricing and are testing and deploying the solution.

The Marketplace Catalog is currently down. We have identified the issue and are testing and deploying the solution. We will continue to post updates here.

This incident has been resolved.

The Catalog Search, Sign-up, Quoting, and Subscription Page issue has been resolved, and services are now online. We are currently monitoring the system to ensure stability and continued functionality.

We are experiencing an issue that affects several services, including the catalog search functionality, sign-up, quoting, and the subscription page. Our Engineering team is actively investigating the problem and working to restore full functionality as soon as possible.

The SentinelOne outage has been resolved. Partners with SentinelOne subscriptions can find more details and instructions in their Pax8 Marketplace Inbox.

Pax8 is aware of an ongoing SentinelOne outage that is impacting all global users. Pax8 has an open support incident with SentinelOne and will update partners via open Pax8 support cases and additional service alerts as new information becomes available.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are experiencing partial degradation of our support system, affecting ticket responses. You may encounter some delays as we work to resolve the issue and fully restore normal operations. We apologize for any inconvenience and appreciate your patience during this time.

After monitoring this issue for some time, this issue appears to be fully resolved. If you are a user continuing to experience issues with the Pax8 catalog, please contact our support team. This issue is being resolved and closed. Thank you once again for your patience during this outage.

We have implemented a fix for this incident. The majority of active cases should now be resolved with few cases of this issue resolving over time. We should see all cases of this issue resolved overnight. Thank you again for your patience during this outage. We will continue to monitor for open cases after an overnight process has completed.

We are aware that the fix for the previous Catalog incident did not fully resolve the issue for all users. We are once again investigating how to resolve this issue for all users. We will continue to update our status page here with any progress. Thank you again for your patience.

This incident is resolved. Thank you for your patience during this minor outage.

A fix has been implemented for this issue. We should see full resolution as of now. We will continue to monitor the situation over the next few hours to ensure we see no additional blast radius from the issue.

We are currently investigating an issue where the Catalog does not return products when searching for them. We will continue to provide updates here.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating a degraded feature preventing some users from creating new clients in the platform. We will continue to post updates here.

This incident has been resolved. Any remaining affected emails will be resolved within the coming days.

Affected email communications are in the process of being resent. A further update will be posted once the process is complete.

We are continuing to work on resending affected communications.

There was an issue preventing certain email communications from Pax8 being sent. Email communication has been restored as of 3:45 MT and the team is actively working on resending affected communications.

This incident has been resolved.

We are currently investigating application slowness impacting all users. We will continue to post updates here.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Dear Partner, This is a notification of a system issue affecting our ability to communicate with you through general email. Pax8 is currently experiencing intermittent email system issues, and we are unable to send or receive emails normally. Our team is working to resolve the issue, but does not have an expected time of resolution yet. Please call Pax8 if you need assistance at this time. Thank you for your patience and understanding during this time. We remain committed to restoring normal operation to our email system as soon as possible. Thanks, Pax8 alert

This incident has been resolved.

We are continuing to investigate this issue.

We identified the issue and are working on a fix

We are currently investigating degraded features in the platform impacting some users. We will continue to post updates here.

The issue has been resolved. Any affected orders will be corrected in the following days.

We have identified an order processing issue resulting in duplicate orders. Appropriate teams are actively working on a resolution. Thank you for your patience.

This outage has been resolved.

We have identified an outage with Subscription Modifications. We are working diligently to resolve this issue quickly. Thank you for your patience. We will continue to update this status as progress is made.

This incident has been resolved. All affected notifications have been resent.

A fix has been implemented and we are monitoring the results. All affected notifications will be resent.

We are currently investigating degraded notification delivery in the Pax8 Marketplace. The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are continuing to monitor the performance from the earlier incident around scheduled orders.

This incident has been resolved.

We have identified the root cause and are investigating the fix currently.

We are continuing to investigate this issue.

We are presently looking into an issue affecting Pax8's capability to migrate clients or their companies within the platform, impacting all users. Further updates will be posted here.

This incident has been resolved.

We have identified the scheduled orders that failed in the last 12 hours because of this event and will re-run them.

A fix has been implemented and we are monitoring the results.

We believe we have identified the issue and are working on a fix.

We are currently investigating degraded scheduled orders performance in the platform impacting many users. We will continue to post updates here.

This incident has been resolved.

We believe we have identified the issue and have fixed the affected area. Provisioning will be catching up and operating normally within a hour. We will continue to monitor.

We are aware of a issue that is causing delays in provisioning and are working on a fix.

This incident has been resolved.

We are currently investigating category filters in the Catalog not working in the platform. We will continue to post updates here.

This incident has been resolved.

The issue has been identified and teams are working to restore functionality.

The Pax8 Platform is currently down. We are investigating this issue. We will continue to post updates here.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The Pax8 Platform is currently down. We are investigating this issue and will post on this page when there are any updates. We apologize for any inconvenience.

This is a test of the Slack integration.

We identified an issue in our system that was preventing orders from being scheduled between 11/2/2023 @ 7pm MDT through 11/3/2023 @ 10:30am MDT. We have resolved the issue and will continue to monitor for further errors. We apologize for any inconvenience during this time.

From Oct 30, 20:05 UTC / 2:05 MDT to Oct 30, 20:35 UTC / 2:35 MDT, We experienced an issue that impacted access to www.Pax8.com.

Resolved.

We've successfully resolved the issue. Sync statuses with our PSA integrations will be reflecting accurate and updated statuses for each subscription. Thank you to all partners for your patience during this outage.

We are continuing to work on a fix for this issue.

We have resolved the active issue; Properly reflecting sync status changes on Pax8 subscriptions. Any changes to subscriptions after syncing or changes resulting in the subscription becoming "Unsynced" will properly update the sync status. We are continuing to work on retroactively adhering to previous statuses that are incorrect. There will be a short outage in Pax8 sync statuses and the Unsynced Subscription Report tonight at 03:00am UTC (9:00pm MST) to resolve the sync status history.

We have identified an issue where the sync statuses we're reporting in the platform, for those users utilizing our PSA integrations, are not properly reflecting if a subscription has become "unsynced", or needs to be synced again. We're working diligently to correct this issue, and display correct statuses for all subscriptions. In the mean time, please take additional steps to audit if a subscription has changed inside the Pax8 platform, and sync to your PSA integration accordingly.

This incident has been resolved.

Due to an issue with an upstream provider, the provisioning of new and updated orders is currently delayed within the Pax8 Platform. Orders can still be submitted, but provisioning may not be completed until later today. We will continue to post updates on this page. We appreciate your patience while we work on resolving this issue.

This incident has been resolved. All affected emails have been resent.

A fix has been implemented and email notifications are now sending from the Pax8 Platform. We will continue to monitor the situation. All affected emails will be resent to the original recipients.

We are currently investigating an issue that is preventing platform email notifications from being sent. Platform communications can still be found on the message history page in the Pax8 Platform.

This incident has been resolved.

We are currently experiencing issues when attempting to download quotes in PDF format. We are investigating the issue.

We have resolved this issue.

We are currently investigating application slowness impacting all users. We will continue to post updates here.

Microsoft has resolved the issue. For tenants that were impacted during the outage, partners will need to re-send the Reseller Relationship, DAP or GDAP request to the customer tenant again. For Tenants that were unable to accept before, they should now be able to, and partners should be able to proceed with order placement and immediate provisioning of licenses. For tenants that seemed to allow acceptance of the relationship, but were still unable to have their licenses provisioned, partners should send the Reseller Relationship request again to the tenant and have them accept once more. Once completed, licenses will be able to provision

Microsoft has provided the following service announcement: "Partners unable to onboard new customers - Customers will be unable to accept new reseller relationship in Microsoft Admin Center. The option to accept the relationship will be grayed out. Microsoft Engineering is deploying a fix for the issue." We are continuing to monitor and awaiting further updates from Microsoft

Issue identified on Microsoft end working with Microsoft to fix.

Pax8 is aware of an issue with Change of Channel tenants not always validating at the time of first order placement. We are working with Microsoft on this issue

All catalog functionality restored.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Found search index force update fixes issues for partner. Nightly reset scheduled for 3AM mtn to avoid maximum impact on platform will occur. Will continue to monitor.

We are continuing to work on a fix for this issue.

Product had a restriction that stopped if it was in an exclusive catalog so it never made it to the new public/open status.

This appears to be affecting the Vendor Keeper as well.

We are currently aware and investigating Vendor Splashtop not showing as accessible in all partners catalogs that should have access/viability.

All invoices have been sent. This has been resolved.

Invoices are being sent out. We appreciate everyone's patience in this matter! We will update this status as resolved once all invoices are sent.

Due to the recent outage, invoices have been delayed. We are working diligently to provide these as soon as possible. Please check back here at status.pax8.com for updates.

Invoicing has been run. This issue is resolved.

We're continuing to address the invoicing run. We're working hard to ensure there are as little delays as possible. Thank you for everyone's understanding. Continue to check back here for updates.

There is a technical fix in place and we are continuing to work on running invoicing for all partners. Please check back here at status.pax8.com on the hour for updates.

Updated to reflect the billing component. We are continuing to address this issue.

We are continuing to work on a fix for this issue.

Updated to a partial outage.

We have recognized and are addressing an issue affecting the latest invoicing run. Please continue to monitor status.pax8.com for updates.

The issue impacting the validation of Microsoft tenant IDs has been resolved.

A resolution has been implemented and we are monitoring the results. We will continue to provide updates as soon as we have more information.

We have identified the issue and are working on a resolution. We will continue to provide updates as soon as we have more information.

We are aware of an issue that is currently impacting the validation of Microsoft tenant IDs when checking out through the catalog for companies with existing subscriptions under Pax8. This issue is limited to checking out via the catalog and does not appear to impact modifications on existing subscriptions. Our team is working diligently to resolve the issue as quickly as possible, and we apologize for any inconvenience this may cause. In the interim, please submit a ticket with Pax8 support. We will provide updates as soon as we have more information. Thank you for your patience and understanding.

We have resolved the issue that resulted in the effective date of changes to NCE subscriptions being automatically set as commitment end date.   We continue to work on two NCE issues that are affecting partners outside of North America. Currently, those partners are unable to set a future effective date for NCE subscription quantity decreases. Also, if a partner attempts to cancel an NCE subscription outside of the refund window, the effective date of the change is being set as the commitment end date.   We will post an update once these issues have been resolved.

Partners making changes to their Microsoft NCE subscriptions are reporting that the effective date of the changes is being automatically set as the commitment end date and not the desired date. We are currently working on the issue and will post an update when it has been resolved. In the interim, call Pax8 Support or submit a ticket to have your subscriptions manually updated.

NO further issue from this has been detected. Closing incident.

We are continuing to monitor for any further issues.

Fix has been implemented and we will monitor in the coming hour to ensure the issue doesn't present itself again.

We identified blocking in the database that is now cleared. We believe site should be returning to nominal operations.

We are currently experiencing slower response times which is resulting in longer page load time. We are actively looking into the issue

This incident has now been resolved.

A fix has been implemented and we are monitoring the results.