Historical record of incidents for Patreon
Report: "Partial Service Disruption – Sign-In and Upload Issues"
Last updateWe’re currently recovering from a disruption that began on June 12, 2025, due to an outage in an external authentication service, which caused issues with sign-ins and video uploads. We’ve taken steps to mitigate the impact, most services are now stable, and we’ll keep this page updated as we learn more.
Report: "Patreon.com is down"
Last updatepatreon.com is down for most users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.
Report: "Some payment methods are currently unavailable"
Last updateWe have been notified that the underlying issue has been resolved.
One of our upstream providers is currently experiencing an issue that affects our ability to accept certain payment methods. We will continue to monitor and provide updates as they become available.
Report: "Some payment methods are currently unavailable"
Last updateOne of our upstream providers is currently experiencing an issue that affects our ability to accept certain payment methods. We will continue to monitor and provide updates as they become available.
Report: "Database Upgrade"
Last updateWe will be performing a scheduled upgrade to one of our databases May 14th at 8:30 AM PDT. During this time, all payment-related features will be temporarily unavailable, including, checkout, payouts, other payment-related functionality. The maintenance window is expected to last approximately 60 minutes. Once the upgrade is complete, all features will be re-enabled.
We will be performing a scheduled upgrade to one of our databases May 14th at 8:30 AM PDT. During this time, all payment-related features will be temporarily unavailable, including, checkout, payouts, other payment-related functionality. The maintenance window is expected to last approximately 60 minutes. Once the upgrade is complete, all features will be re-enabled.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Report: "Video Malfunction"
Last updateWe’re back! Thanks for bearing with us.
We are aware of an issue some users are experiencing uploading and viewing videos, and we are working towards resolution.
Report: "Video Malfunction"
Last updateWe are aware of an issue some users are experiencing uploading and viewing videos, and we are working towards resolution.
Report: "High latency RESOLVED"
Last updateA latency issue beginning at 11:40 PDT today is now resolved.
We are actively looking into site performance issues and latency.
Report: "High latency RESOLVED"
Last updateA latency issue beginning at 11:40 PDT today is now resolved.
We are actively looking into site performance issues and latency.
Report: "High latency"
Last updateWe are actively looking into site performance issues and latency.
Report: "Some payouts are currently unavailable"
Last updateThe vendor has reported the issue is resolved. We will continue to monitor and ensure payouts are no longer impacted.
One of our upstream providers is currently experiencing an issue which is affecting our ability to payout some users. We will continue to monitor and provide updates as we receive them.
One of our upstream providers is currently experiencing an issue which is affecting our ability to payout some users. We will continue to monitor provide updates as we receive them.
Report: "Some payouts are currently unavailable"
Last updateOne of our upstream providers is currently experiencing an issue which is affecting our ability to payout some users. We will continue to monitor provide updates as we receive them.
Report: "Chat List is Stale on iOS for some Users"
Last updateThe issue of chat lists being stale for some iOS users has been resolved. Please update your app to the latest version of Patreon on iOS if you are experiencing an issue.
We are aware of an issue that is impacting some of our users that are experiencing a stale chat inbox on iOS. We have identified the root cause, and will be rolling out an app fix on May 5 to correct the issue. Our Web and Android users remain unaffected. In the meantime, users can see up-to-date chat inbox information on web, or alternatively on a creator’s page under Chats.
Report: "Chat List is Stale on iOS for some Users"
Last updateWe are aware of an issue that is impacting some of our users that are experiencing a stale chat inbox on iOS. We have identified the root cause, and will be rolling out an app fix on May 5 to correct the issue. Our Web and Android users remain unaffected. In the meantime, users can see up-to-date chat inbox information on web, or alternatively on a creator’s page under Chats.
Report: "Hyperwallet payouts are temporarily disabled."
Last updateHyperwallet payout issue is resolved.
Hyperwallet payouts are enabled back on as we are seeing success with recent payout attempts. We are monitoring the situation.
We are investigating issue with hyperwallet payouts. Hyperwallet payouts are temporarily disabled.
Report: "Hyperwallet payouts are temporarily disabled."
Last updateWe are investigating issue with hyperwallet payouts. Hyperwallet payouts are temporarily disabled.
Report: "Login failure for third party developers"
Last updateWe have resolved the incident impacting log in for third party developers.
We are aware of an issue impacting some of our users where the "Login with Patreon" button for 3rd party developers has not been working. We are investigating and will provide updates soon.
We are aware of an issue impacting some of our users where the "Login with Patreon" button has not been working. We are investigating and will provide updates soon.
Report: "Login failure for third party developers"
Last updateWe are aware of an issue impacting some of our users where the "Login with Patreon" button for 3rd party developers has not been working. We are investigating and will provide updates soon.
We are aware of an issue impacting some of our users where the "Login with Patreon" button has not been working. We are investigating and will provide updates soon.
Report: "Login Failure"
Last updateWe are aware of an issue impacting some of our users where the "Login with Patreon" button has not been working. We are investigating and will provide updates soon.
Report: "Paypal Checkout"
Last updateWe are now successfully processing PayPal transactions.
We are experiencing issues checking out with PayPal right now. We are investigating the issue.
Report: "Disabled PayPal Manual Payouts"
Last updateWe have resolved the issue with our users impacted by a PayPal duplication.
We are resolving an issue with auto-payout related to PayPal customers. We have disabled manual PayPal payouts for impacted customers and are working with them directly.
We are investigating an issue with auto-payout related to PayPal customers. We have temporarily disabled manual PayPal payouts. We will provide an update shortly.
Report: "Acast Integration"
Last updateWe have resolved the issue with Acast.
We are aware of an issue impacting our Acast integration functionality and are investigating.
Report: "Patreon site is down"
Last updateWe have resolved the issue that was impacting our website availability.
Our website is currently down, we are investigating and will provide an update soon.
Report: "Multiple Payouts for Some Impacted Creators"
Last updateThe automatic payout issue has been resolved. Our system underwent a maintenance period, which ended up triggering a new payout attempt later that same day. This second automatic payout collected any funds creators had in your account balance at the time. The issue has now been resolved and we apologize for any alarm caused by seeing that second, unexpected withdrawal.
We are aware that some creators have received multiple payouts from October 5 to October 8. We are investigating the issue and will provide updates shortly.
Report: "Investigating payments & payouts issues"
Last updateThis incident has been resolved.
We are currently investigating an issue impacting payments and payouts. We will share updates as we make progress towards resolving the issue.
Report: "Investigating card payment issues"
Last updateCard payment issues are now resolved.
Our vendor has implemented a fix, we are monitoring results.
We’re currently investigating an issue with card payments. We’ve identified the issue as a vendor outage. We’re working to fix the problem as quickly as we can. We’ll share updates as we have progress on resolving the issue.
Report: "Payouts Page Not Loading"
Last updateWe are aware of an incident impacting creator's ability to access their payouts page. Creators can still access their withdraw page by going to the "Withdraw" tab. We will update the status page with more information shortly.
We are aware of an incident impacting creator's ability to access their payouts page. Creators can still access their withdraw page by going to the "Withdraw" tab. We will update the status page with more information shortly.
Report: "ios-cannot-open-images-in-viewer"
Last updateWe are aware of an issue that is impacting some of our users who are unable to open images on their iOS applications. We are actively investigating, and will deploy a fix shortly.
We are aware of an issue that is impacting some of our users who are unable to open images on their iOS applications. We are actively investigating, and will deploy a fix shortly.
Report: "Payoneer Scheduled Maintanance"
Last updatePayoneer has completed maintenance.
Payoneer has scheduled maintenance on Tuesday, July 30, 2024 from 2:00 pm PT - 4:00 pm PT. Payoneer payouts will be unavailable during this time. Payoneer payouts will become available upon completion of the maintenance period.
Report: "Payoneer scheduled maintenance"
Last updateThis incident has been resolved.
Payoneer has scheduled maintenance on June 29th, 2024 from 9:00 pm PT - 11:00 pm PT. Payoneer payouts will be unavailable during this time. Payoneer payouts will become available upon completion of the maintenance period.
Report: "New-cards-unable-to-be-added-for-purchases"
Last updateThe issue of being unable to add new cards upon checkout has been resolved.
We are currently investigating an issue where users are unable to add new credit cards to make a purchase on the platform.
Report: "creator-page-details-missing-on-logged-in-view"
Last updateWe have resolved the issue where some details were not visible in our logged-in creator page.
We are aware of an issue impacting a creator's logged in view of their creator public page, where there are missing details like member count and earnings when enabled. We are working to resolve this issue quickly.
Report: "Patreon.com currently unavailable"
Last updateIssue has been resolved
Our website is back up and running, we are monitoring the situation.
Patreon.com is down. We are investigating this issue and will update here shortly.
Report: "Chat Issues"
Last updateThe issue has been resolved
We are aware of issues affecting Chats that may degrade or impact usage
Report: "Patreon.com currently unavailable"
Last updateOur website is back up and running.
We are aware of the site experiencing issues and is currently not available and are investigating.
Report: "Issue with upstream provider"
Last updateWe have received confirmation that our upstream provider has resolved the issue impacting payouts.
One of our upstream providers is temporarily down, during which time payouts will be affected. We will update this page with more information.
Report: "Issue with upstream provider"
Last updateWe’re back! We have received confirmation that our upstream provider has resolved the issue impacting payouts. Thanks for bearing with us.
One of our upstream providers is currently experiencing an issue which is affecting payouts and payout accounts. We will provide updates as we receive them.
Report: "Direct Messages to Multiple Users from Audiance Relationship Manager"
Last updateWe resolved the issue where users were unable to directly message multiple users at once on the Audience Relationship Manager page
We are aware of a current issue that users are unable to directly message multiple users at once on the Audience Relationship Manager page. We will keep this page up to date as we have more information.
We are aware of a current issue that users are unable to directly message multiple users at once on the Audience Relationship Manager page. We will keep this page up to date as we have more information.
Report: "Message Unread Count Incorrect"
Last updateWe have resolved the issue of being unable to message multiple users on the Audience Relationship Manager page.
We have identified an issue causing some messages to appear unread when they are in fact read. This page will be updated with more information as we are working towards resolution.
Report: "Messages Appear Out of Order"
Last updateWe have resolved the issue of some messages appearing out of order.
Identified: We have identified the issue causing older messages to appear out of order. This page will be updated with more information as we are working towards resolution.
Investigating: We have a known issue that is causing messages to appear out of order. We are working to resolve and will update this page with more information.
Report: "Email Delivery Issues"
Last updateWe’re back! We have received confirmation that our vendor has resolved the issue impacting email deliverability. Thanks for bearing with us.
Our vendor is still experiencing issues, affecting a portion of our email deliveries. will provide updates as we receive them
Mitigated - The vendor has rolled out a fix and we're seeing normal email delivery performance
One of our vendors is currently experiencing an issue which is affecting our ability to deliver emails. We will provide updates as we receive them
Report: "Paypal payments declines"
Last updateResolved: This issue has been resolved and PayPal transactions on Patreon are processing successfully.
Identified: We've identified that payments via Paypal are failing at a higher than normal rate due a vendor issue. We're temporarily blocking payins from PayPal to mitigate this outage. This means fans will have to use other payment methods to complete transactions. We will update this page once we have more information.
Investigating: Payments via Paypal are failing at a higher than normal rate. We are looking into the issue and will update this page with more information.
Report: "Post visibility compromised for iOS users"
Last updateResolved: post visibility has been resolved for iOS users.
Investigating: Creators on iOS may not be able to access all their posts on the post management surface. We are looking into the issue and will update this page with more information.
Report: "Creator Analytics Delayed"
Last updateIssue was identified and resolved, dashboards should be updating again
We are investigating an issue with our Creator Analytics dashboards and jobs. Dashboards may be delayed since 3am
Report: "Payment process issues are resolved."
Last updatePayment process issues have been resolved by our vendor. Thank you for your patience.
We are seeing improvements on payment process functions and are continuing to work with our vendor to investigate cause. If you continue to experience any issues, please reach out through our help center.
Payment processing is down for most users. We've identified the issue as a vendor outage. We're working to fix the problem as quickly as we can. We'll share updates as we have progress on resolving the issue.
Report: "Patreon Page is working again"
Last updatePatreon.com should be operating smoothly. If you are experiencing any further issues, please don't hesitate to contact our product support team and let us know. Thanks for your patience.
Patreon page is operational again. We are still investigating the root cause but do not currently anticipate further issues. Thank you for your patience.
Patreon.com is down. We are currently investigating the cause and working to fix the problem as quickly as possible. We will provide more updates when we have more information. Thank you for your patience.
Report: "Playback Issues"
Last updateVideo playback issues on iOS and Android have been resolved.
We are investigating an issue with video playback on iOS and Android.
Report: "Video embed thumbnails not displaying"
Last updateThis issue has been resolved, thumbnails for video embeds should display in posts as normal.
We are investigating an issue preventing video embed thumbnail images from displaying in posts.
Report: "imbedded-youtubelinks-andriod"
Last updateIssue has been mitigated and we are monitoring for any future issues
We’re investigating an issue affecting the loading of creator pages that contain embedded YouTube links for some Android users
Report: "Tax froms cannot be accessed"
Last updateWe’re back! Tax forms should be working and accessible as normal. Thanks for bearing with us.
We’re investigating an issue that is preventing access to tax forms for US creators. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.
Report: "Failures with post attachments"
Last updatePost attachment issues have been resolved. If you experienced an issue adding media to your posts, please try again.
We are currently experiencing some failures with post attachments. We are investigating and will share another update shortly.
Report: "Intermittent Failures at Checkout Resolved"
Last updateThe intermittent check out process issues have been resolved and check outs are working again. If you experienced an issue at checkout in the last two hours, please try again. Thank you for your patience.
We are currently experiencing some intermittent failures at checkout for both shops and memberships. We are still investigating and will share another update shortly.
Report: "Elevated payment declines"
Last updateThe issue causing some elevated member payment declines from a specific bank in the UK has been resolved.
We’ve identified and mitigated an issue causing some elevated member payment declines from a specific bank in the UK.
We've identified some elevated member payment declines from a specific bank in the UK. We're currently working with our processing partners to investigate.
Report: "Degraded performance on insights - Ongoing maintenance"
Last updateWe have successfully completed the maintenance and creator insights dashboards are back to normal. Creators can see this reflected in the “last updated” timestamp at the top of your Insights dashboard.
We are performing planned maintenance on Tuesday, December 19, 2023 starting at 5:00 PM PST and concluding at 9:00PM PST. During this time, creators should expect to see a delay in updates to their Insights tab. After this maintenance ends, updated analytics will refresh as normal and will be reflected in the “last updated” timestamp at the top of your Insights dashboard.
Report: "Intermittent errors"
Last updateWe identified the underlying issue caused by a bad code change. The change has been reverted and the errors have been mitigated.
Users may be experiencing intermittent errors when accessing the site. We are currently looking into the issue.
Report: "Email Notifications"
Last updateThis incident has been resolved. Thanks for bearing with us.
Our team has deployed a fix and we are monitoring.
We are experiencing issues with email notifications, our team is currently investigating.
Report: "Messages are down"
Last updateThis incident has been resolved.
Some users might still experience issues with messages, we are working on a fix.
The issue has been mitigated. Messaging is available.
We are experiencing issues with Messages at this time. We are investigating this issue.
Report: "FB login is down"
Last updateThis incident has been resolved.
The issue has been identified and we are actively working with Facebook to resolve. Thank you for your continued patience while we work to resolve this.
Login with Facebook is currently broken for all users. We are investigating the issue and will share updates as we have them.
Report: "Elevated declines"
Last updateThe issue involving some patrons from successfully retrying payments marked as fraudulent has been resolved. Thank you for your patience and cooperation. Should you need additional support, please reach out to our Community Happiness team at by going to our Help Center: https://support.patreon.com/hc/en-us/requests/new
We've traced the slightly elevated decline rates back to payments infrastructure upgrades required by one of our payment processing partners. Patrons might see some payments declined while changes take effect through the payments ecosystem. If you do: Contact your card issuer to confirm the charge is valid and retry that card, or, if that does not work, try a different payment method We're deeply sorry for the inconvenience this causes creators and their patrons.
An unrelated issue is causing a slightly higher-than-normal number of patron payments to be erroneously flagged as fraudulent by their banks. We’re sorry for the inconvenience this may cause creators and their patrons. We are working diligently with our partners to resolve this.
Report: "Elevated declines"
Last updateThe issue involving some patrons from successfully retrying payments marked as fraudulent has been resolved. Thank you for your patience and cooperation. Should you need additional support, please reach out to our Community Happiness team at by going to our Help Center: https://support.patreon.com/hc/en-us/requests/new
We've begun to retry payments that declined as a result of a payments system upgrade, and will continue to do so throughout the month. You can verify the status of your payment by visiting Settings > Billing History. Please note that retrying a payment does not guarantee success, we are continuing to work with our payment partner to minimize declines due to the upgrade moving forward.
We are continuing to investigate declined payments caused by a payments system upgrade required by one of our payment partners. We will be retrying all declined payments caused by this issue throughout the month. This means that if your payment was declined, you can expect us to retry that declined charge. (Note: while we'll continue retrying the payment, not all retries are guaranteed to be successful.) We're also working with our partner to identify additional solutions to minimize declines due to the upgrade going forward. If your payment was declined you can also contact your card issuer to confirm the charge is valid and retry that card, or try a different payment method by visiting Settings > Billing History. We appreciate your patience while we work to resolve this issue ASAP and are deeply sorry for the interruption.
We've identified and fixed an issue that prevented some patrons from successfully retrying payments marked as fraudulent.
Report: "Paypal AUD declines"
Last updateThe incident is resolved and payment processing via PayPal transactions for Australian Dollars (AUD) are successful.
We are now successfully processing PayPal transactions for Australian Dollars (AUD).
We're experiencing higher than normal declines for PayPal transactions processing Australian Dollars (AUD). We are working diligently with PayPal to resolve.
Report: "Post attachments failing"
Last updateThe incident is resolved and post attachments are now working as expected.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We’re investigating an issue with post attachments failing. We will provide an update once we know more.