Patreon

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Last checked from Patreon's official status page

Historical record of incidents for Patreon

Report: "Partial Service Disruption – Sign-In and Upload Issues"

Last update
investigating

We’re currently recovering from a disruption that began on June 12, 2025, due to an outage in an external authentication service, which caused issues with sign-ins and video uploads. We’ve taken steps to mitigate the impact, most services are now stable, and we’ll keep this page updated as we learn more.

Report: "Patreon.com is down"

Last update
investigating

patreon.com is down for most users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

Report: "Some payment methods are currently unavailable"

Last update
resolved

We have been notified that the underlying issue has been resolved.

monitoring

One of our upstream providers is currently experiencing an issue that affects our ability to accept certain payment methods. We will continue to monitor and provide updates as they become available.

Report: "Some payment methods are currently unavailable"

Last update
Monitoring

One of our upstream providers is currently experiencing an issue that affects our ability to accept certain payment methods. We will continue to monitor and provide updates as they become available.

Report: "Database Upgrade"

Last update
Update

We will be performing a scheduled upgrade to one of our databases May 14th at 8:30 AM PDT. During this time, all payment-related features will be temporarily unavailable, including, checkout, payouts, other payment-related functionality. The maintenance window is expected to last approximately 60 minutes. Once the upgrade is complete, all features will be re-enabled.

Scheduled

We will be performing a scheduled upgrade to one of our databases May 14th at 8:30 AM PDT. During this time, all payment-related features will be temporarily unavailable, including, checkout, payouts, other payment-related functionality. The maintenance window is expected to last approximately 60 minutes. Once the upgrade is complete, all features will be re-enabled.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Video Malfunction"

Last update
resolved

We’re back! Thanks for bearing with us.

investigating

We are aware of an issue some users are experiencing uploading and viewing videos, and we are working towards resolution.

Report: "Video Malfunction"

Last update
Investigating

We are aware of an issue some users are experiencing uploading and viewing videos, and we are working towards resolution.

Report: "High latency RESOLVED"

Last update
resolved

A latency issue beginning at 11:40 PDT today is now resolved.

investigating

We are actively looking into site performance issues and latency.

Report: "High latency RESOLVED"

Last update
Resolved

A latency issue beginning at 11:40 PDT today is now resolved.

Investigating

We are actively looking into site performance issues and latency.

Report: "High latency"

Last update
Investigating

We are actively looking into site performance issues and latency.

Report: "Some payouts are currently unavailable"

Last update
resolved

The vendor has reported the issue is resolved. We will continue to monitor and ensure payouts are no longer impacted.

monitoring

One of our upstream providers is currently experiencing an issue which is affecting our ability to payout some users. We will continue to monitor and provide updates as we receive them.

monitoring

One of our upstream providers is currently experiencing an issue which is affecting our ability to payout some users. We will continue to monitor provide updates as we receive them.

Report: "Some payouts are currently unavailable"

Last update
Monitoring

One of our upstream providers is currently experiencing an issue which is affecting our ability to payout some users. We will continue to monitor provide updates as we receive them.

Report: "Chat List is Stale on iOS for some Users"

Last update
resolved

The issue of chat lists being stale for some iOS users has been resolved. Please update your app to the latest version of Patreon on iOS if you are experiencing an issue.

identified

We are aware of an issue that is impacting some of our users that are experiencing a stale chat inbox on iOS. We have identified the root cause, and will be rolling out an app fix on May 5 to correct the issue. Our Web and Android users remain unaffected. In the meantime, users can see up-to-date chat inbox information on web, or alternatively on a creator’s page under Chats.

Report: "Chat List is Stale on iOS for some Users"

Last update
Identified

We are aware of an issue that is impacting some of our users that are experiencing a stale chat inbox on iOS. We have identified the root cause, and will be rolling out an app fix on May 5 to correct the issue. Our Web and Android users remain unaffected. In the meantime, users can see up-to-date chat inbox information on web, or alternatively on a creator’s page under Chats.

Report: "Hyperwallet payouts are temporarily disabled."

Last update
resolved

Hyperwallet payout issue is resolved.

monitoring

Hyperwallet payouts are enabled back on as we are seeing success with recent payout attempts. We are monitoring the situation.

investigating

We are investigating issue with hyperwallet payouts. Hyperwallet payouts are temporarily disabled.

Report: "Hyperwallet payouts are temporarily disabled."

Last update
Investigating

We are investigating issue with hyperwallet payouts. Hyperwallet payouts are temporarily disabled.

Report: "Login failure for third party developers"

Last update
resolved

We have resolved the incident impacting log in for third party developers.

investigating

We are aware of an issue impacting some of our users where the "Login with Patreon" button for 3rd party developers has not been working. We are investigating and will provide updates soon.

investigating

We are aware of an issue impacting some of our users where the "Login with Patreon" button has not been working. We are investigating and will provide updates soon.

Report: "Login failure for third party developers"

Last update
Update

We are aware of an issue impacting some of our users where the "Login with Patreon" button for 3rd party developers has not been working. We are investigating and will provide updates soon.

Investigating

We are aware of an issue impacting some of our users where the "Login with Patreon" button has not been working. We are investigating and will provide updates soon.

Report: "Login Failure"

Last update
Investigating

We are aware of an issue impacting some of our users where the "Login with Patreon" button has not been working. We are investigating and will provide updates soon.

Report: "Paypal Checkout"

Last update
resolved

We are now successfully processing PayPal transactions.

investigating

We are experiencing issues checking out with PayPal right now. We are investigating the issue.

Report: "Disabled PayPal Manual Payouts"

Last update
resolved

We have resolved the issue with our users impacted by a PayPal duplication.

identified

We are resolving an issue with auto-payout related to PayPal customers. We have disabled manual PayPal payouts for impacted customers and are working with them directly.

investigating

We are investigating an issue with auto-payout related to PayPal customers. We have temporarily disabled manual PayPal payouts. We will provide an update shortly.

Report: "Acast Integration"

Last update
resolved

We have resolved the issue with Acast.

investigating

We are aware of an issue impacting our Acast integration functionality and are investigating.

Report: "Patreon site is down"

Last update
resolved

We have resolved the issue that was impacting our website availability.

investigating

Our website is currently down, we are investigating and will provide an update soon.

Report: "Multiple Payouts for Some Impacted Creators"

Last update
resolved

The automatic payout issue has been resolved. Our system underwent a maintenance period, which ended up triggering a new payout attempt later that same day. This second automatic payout collected any funds creators had in your account balance at the time. The issue has now been resolved and we apologize for any alarm caused by seeing that second, unexpected withdrawal.

investigating

We are aware that some creators have received multiple payouts from October 5 to October 8. We are investigating the issue and will provide updates shortly.

Report: "Investigating payments & payouts issues"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating an issue impacting payments and payouts. We will share updates as we make progress towards resolving the issue.

Report: "Investigating card payment issues"

Last update
resolved

Card payment issues are now resolved.

monitoring

Our vendor has implemented a fix, we are monitoring results.

investigating

We’re currently investigating an issue with card payments. We’ve identified the issue as a vendor outage. We’re working to fix the problem as quickly as we can. We’ll share updates as we have progress on resolving the issue.

Report: "Payouts Page Not Loading"

Last update
resolved

We are aware of an incident impacting creator's ability to access their payouts page. Creators can still access their withdraw page by going to the "Withdraw" tab. We will update the status page with more information shortly.

investigating

We are aware of an incident impacting creator's ability to access their payouts page. Creators can still access their withdraw page by going to the "Withdraw" tab. We will update the status page with more information shortly.

Report: "ios-cannot-open-images-in-viewer"

Last update
resolved

We are aware of an issue that is impacting some of our users who are unable to open images on their iOS applications. We are actively investigating, and will deploy a fix shortly.

investigating

We are aware of an issue that is impacting some of our users who are unable to open images on their iOS applications. We are actively investigating, and will deploy a fix shortly.

Report: "Payoneer Scheduled Maintanance"

Last update
resolved

Payoneer has completed maintenance.

monitoring

Payoneer has scheduled maintenance on Tuesday, July 30, 2024 from 2:00 pm PT - 4:00 pm PT. Payoneer payouts will be unavailable during this time. Payoneer payouts will become available upon completion of the maintenance period.

Report: "Payoneer scheduled maintenance"

Last update
resolved

This incident has been resolved.

monitoring

Payoneer has scheduled maintenance on June 29th, 2024 from 9:00 pm PT - 11:00 pm PT. Payoneer payouts will be unavailable during this time. Payoneer payouts will become available upon completion of the maintenance period.

Report: "New-cards-unable-to-be-added-for-purchases"

Last update
resolved

The issue of being unable to add new cards upon checkout has been resolved.

investigating

We are currently investigating an issue where users are unable to add new credit cards to make a purchase on the platform.

Report: "creator-page-details-missing-on-logged-in-view"

Last update
resolved

We have resolved the issue where some details were not visible in our logged-in creator page.

investigating

We are aware of an issue impacting a creator's logged in view of their creator public page, where there are missing details like member count and earnings when enabled. We are working to resolve this issue quickly.

Report: "Patreon.com currently unavailable"

Last update
resolved

Issue has been resolved

monitoring

Our website is back up and running, we are monitoring the situation.

investigating

Patreon.com is down. We are investigating this issue and will update here shortly.

Report: "Chat Issues"

Last update
resolved

The issue has been resolved

investigating

We are aware of issues affecting Chats that may degrade or impact usage

Report: "Patreon.com currently unavailable"

Last update
resolved

Our website is back up and running.

investigating

We are aware of the site experiencing issues and is currently not available and are investigating.

Report: "Issue with upstream provider"

Last update
resolved

We have received confirmation that our upstream provider has resolved the issue impacting payouts.

investigating

One of our upstream providers is temporarily down, during which time payouts will be affected. We will update this page with more information.

Report: "Issue with upstream provider"

Last update
resolved

We’re back! We have received confirmation that our upstream provider has resolved the issue impacting payouts. Thanks for bearing with us.

identified

One of our upstream providers is currently experiencing an issue which is affecting payouts and payout accounts. We will provide updates as we receive them.

Report: "Direct Messages to Multiple Users from Audiance Relationship Manager"

Last update
resolved

We resolved the issue where users were unable to directly message multiple users at once on the Audience Relationship Manager page

investigating

We are aware of a current issue that users are unable to directly message multiple users at once on the Audience Relationship Manager page. We will keep this page up to date as we have more information.

investigating

We are aware of a current issue that users are unable to directly message multiple users at once on the Audience Relationship Manager page. We will keep this page up to date as we have more information.

Report: "Message Unread Count Incorrect"

Last update
resolved

We have resolved the issue of being unable to message multiple users on the Audience Relationship Manager page.

identified

We have identified an issue causing some messages to appear unread when they are in fact read. This page will be updated with more information as we are working towards resolution.

Report: "Messages Appear Out of Order"

Last update
resolved

We have resolved the issue of some messages appearing out of order.

identified

Identified: We have identified the issue causing older messages to appear out of order. This page will be updated with more information as we are working towards resolution.

investigating

Investigating: We have a known issue that is causing messages to appear out of order. We are working to resolve and will update this page with more information.

Report: "Email Delivery Issues"

Last update
resolved

We’re back! We have received confirmation that our vendor has resolved the issue impacting email deliverability. Thanks for bearing with us.

monitoring

Our vendor is still experiencing issues, affecting a portion of our email deliveries. will provide updates as we receive them

monitoring

Mitigated - The vendor has rolled out a fix and we're seeing normal email delivery performance

investigating

One of our vendors is currently experiencing an issue which is affecting our ability to deliver emails. We will provide updates as we receive them

Report: "Paypal payments declines"

Last update
resolved

Resolved: This issue has been resolved and PayPal transactions on Patreon are processing successfully.

identified

Identified: We've identified that payments via Paypal are failing at a higher than normal rate due a vendor issue. We're temporarily blocking payins from PayPal to mitigate this outage. This means fans will have to use other payment methods to complete transactions. We will update this page once we have more information.

investigating

Investigating: Payments via Paypal are failing at a higher than normal rate. We are looking into the issue and will update this page with more information.

Report: "Post visibility compromised for iOS users"

Last update
resolved

Resolved: post visibility has been resolved for iOS users.

investigating

Investigating: Creators on iOS may not be able to access all their posts on the post management surface. We are looking into the issue and will update this page with more information.

Report: "Creator Analytics Delayed"

Last update
resolved

Issue was identified and resolved, dashboards should be updating again

identified

We are investigating an issue with our Creator Analytics dashboards and jobs. Dashboards may be delayed since 3am

Report: "Payment process issues are resolved."

Last update
resolved

Payment process issues have been resolved by our vendor. Thank you for your patience.

monitoring

We are seeing improvements on payment process functions and are continuing to work with our vendor to investigate cause. If you continue to experience any issues, please reach out through our help center.

investigating

Payment processing is down for most users. We've identified the issue as a vendor outage. We're working to fix the problem as quickly as we can. We'll share updates as we have progress on resolving the issue.

Report: "Patreon Page is working again"

Last update
resolved

Patreon.com should be operating smoothly. If you are experiencing any further issues, please don't hesitate to contact our product support team and let us know. Thanks for your patience.

monitoring

Patreon page is operational again. We are still investigating the root cause but do not currently anticipate further issues. Thank you for your patience.

investigating

Patreon.com is down. We are currently investigating the cause and working to fix the problem as quickly as possible. We will provide more updates when we have more information. Thank you for your patience.

Report: "Playback Issues"

Last update
resolved

Video playback issues on iOS and Android have been resolved.

investigating

We are investigating an issue with video playback on iOS and Android.

Report: "Video embed thumbnails not displaying"

Last update
resolved

This issue has been resolved, thumbnails for video embeds should display in posts as normal.

investigating

We are investigating an issue preventing video embed thumbnail images from displaying in posts.

Report: "imbedded-youtubelinks-andriod"

Last update
resolved

Issue has been mitigated and we are monitoring for any future issues

investigating

We’re investigating an issue affecting the loading of creator pages that contain embedded YouTube links for some Android users

Report: "Tax froms cannot be accessed"

Last update
resolved

We’re back! Tax forms should be working and accessible as normal. Thanks for bearing with us.

investigating

We’re investigating an issue that is preventing access to tax forms for US creators. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

Report: "Failures with post attachments"

Last update
resolved

Post attachment issues have been resolved. If you experienced an issue adding media to your posts, please try again.

investigating

We are currently experiencing some failures with post attachments. We are investigating and will share another update shortly.

Report: "Intermittent Failures at Checkout Resolved"

Last update
resolved

The intermittent check out process issues have been resolved and check outs are working again. If you experienced an issue at checkout in the last two hours, please try again. Thank you for your patience.

investigating

We are currently experiencing some intermittent failures at checkout for both shops and memberships. We are still investigating and will share another update shortly.

Report: "Elevated payment declines"

Last update
resolved

The issue causing some elevated member payment declines from a specific bank in the UK has been resolved.

monitoring

We’ve identified and mitigated an issue causing some elevated member payment declines from a specific bank in the UK.

investigating

We've identified some elevated member payment declines from a specific bank in the UK. We're currently working with our processing partners to investigate.

Report: "Degraded performance on insights - Ongoing maintenance"

Last update
resolved

We have successfully completed the maintenance and creator insights dashboards are back to normal. Creators can see this reflected in the “last updated” timestamp at the top of your Insights dashboard.

identified

We are performing planned maintenance on Tuesday, December 19, 2023 starting at 5:00 PM PST and concluding at 9:00PM PST. During this time, creators should expect to see a delay in updates to their Insights tab. After this maintenance ends, updated analytics will refresh as normal and will be reflected in the “last updated” timestamp at the top of your Insights dashboard.

Report: "Intermittent errors"

Last update
resolved

We identified the underlying issue caused by a bad code change. The change has been reverted and the errors have been mitigated.

investigating

Users may be experiencing intermittent errors when accessing the site. We are currently looking into the issue.

Report: "Email Notifications"

Last update
resolved

This incident has been resolved. Thanks for bearing with us.

monitoring

Our team has deployed a fix and we are monitoring.

investigating

We are experiencing issues with email notifications, our team is currently investigating.

Report: "Messages are down"

Last update
resolved

This incident has been resolved.

monitoring

Some users might still experience issues with messages, we are working on a fix.

monitoring

The issue has been mitigated. Messaging is available.

investigating

We are experiencing issues with Messages at this time. We are investigating this issue.

Report: "FB login is down"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and we are actively working with Facebook to resolve. Thank you for your continued patience while we work to resolve this.

investigating

Login with Facebook is currently broken for all users. We are investigating the issue and will share updates as we have them.

Report: "Elevated declines"

Last update
resolved

The issue involving some patrons from successfully retrying payments marked as fraudulent has been resolved. Thank you for your patience and cooperation. Should you need additional support, please reach out to our Community Happiness team at by going to our Help Center: https://support.patreon.com/hc/en-us/requests/new

identified

We've traced the slightly elevated decline rates back to payments infrastructure upgrades required by one of our payment processing partners. Patrons might see some payments declined while changes take effect through the payments ecosystem. If you do: Contact your card issuer to confirm the charge is valid and retry that card, or, if that does not work, try a different payment method We're deeply sorry for the inconvenience this causes creators and their patrons.

identified

An unrelated issue is causing a slightly higher-than-normal number of patron payments to be erroneously flagged as fraudulent by their banks. We’re sorry for the inconvenience this may cause creators and their patrons. We are working diligently with our partners to resolve this.

Report: "Elevated declines"

Last update
resolved

The issue involving some patrons from successfully retrying payments marked as fraudulent has been resolved. Thank you for your patience and cooperation. Should you need additional support, please reach out to our Community Happiness team at by going to our Help Center: https://support.patreon.com/hc/en-us/requests/new

monitoring

We've begun to retry payments that declined as a result of a payments system upgrade, and will continue to do so throughout the month. You can verify the status of your payment by visiting Settings > Billing History. Please note that retrying a payment does not guarantee success, we are continuing to work with our payment partner to minimize declines due to the upgrade moving forward.

identified

We are continuing to investigate declined payments caused by a payments system upgrade required by one of our payment partners. We will be retrying all declined payments caused by this issue throughout the month. This means that if your payment was declined, you can expect us to retry that declined charge. (Note: while we'll continue retrying the payment, not all retries are guaranteed to be successful.) We're also working with our partner to identify additional solutions to minimize declines due to the upgrade going forward. If your payment was declined you can also contact your card issuer to confirm the charge is valid and retry that card, or try a different payment method by visiting Settings > Billing History. We appreciate your patience while we work to resolve this issue ASAP and are deeply sorry for the interruption.

identified

We've identified and fixed an issue that prevented some patrons from successfully retrying payments marked as fraudulent.

Report: "Paypal AUD declines"

Last update
resolved

The incident is resolved and payment processing via PayPal transactions for Australian Dollars (AUD) are successful.

monitoring

We are now successfully processing PayPal transactions for Australian Dollars (AUD).

investigating

We're experiencing higher than normal declines for PayPal transactions processing Australian Dollars (AUD). We are working diligently with PayPal to resolve.

Report: "Post attachments failing"

Last update
resolved

The incident is resolved and post attachments are now working as expected.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We’re investigating an issue with post attachments failing. We will provide an update once we know more.