Is Particle Down Right Now? Check if there is a current outage ongoing.

The incident has resolved and devices are connecting as expected.

The problem has been identified, we are seeing a recovery in the number of devices online.

EtherSIM devices in Canada and the US have experienced connectivity issues. Particle team is investigation

The incident has resolved and devices are connecting as expected.

The problem has been identified, we are seeing a recovery in the number of devices online.

EtherSIM devices in Canada and the US have experienced connectivity issues. Particle team is investigation

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

One of our cellular network providers will perform scheduled maintenance starting on May 31 at 8:00 PM PDT (June 1, 03:00 UTC). No service impact is expected; however, potential areas affected may include data connectivity and SIM management. The provider will actively monitor systems throughout the maintenance window.

The issue was identified, and the team applied a partial fix. We’re working with the vendor to resolve the issue and backfill data.

We’ve identified an issue affecting EtherSIM CDR data collection. The issue began on May 27 at 2:19 AM CST. This does not impact device connectivity or data flow—all EtherSIM devices remain online and fully operational. However, customers will experience a delay in usage data visibility within the Console and usage CSV exports. No usage data is lost; it will be backfilled once the issue is resolved. We are actively working to resolve the issue and will provide updates as progress is made.

The issue was identified, and the team applied a partial fix. We’re working with the vendor to resolve the issue and backfill data.

We’ve identified an issue affecting EtherSIM CDR data collection. The issue began on May 27 at 2:19 AM CST. This does not impact device connectivity or data flow—all EtherSIM devices remain online and fully operational.However, customers will experience a delay in usage data visibility within the Console and usage CSV exports. No usage data is lost; it will be backfilled once the issue is resolved.We are actively working to resolve the issue and will provide updates as progress is made.

Particle has confirmed that devices have recovered and are operating as expected.

Due to the continued lack of power, the infrastructure in Spain and Portugal is powering down as emergency batteries are depleted. There is a slow procession of devices falling offline, and we expect the pattern will continue until power is restored. Devices should reconnect once power is restored.

Devices in Europe and outside of North America could face connectivity challenges due to the power outages affecting the Spanish, Portuguese and (Southern) French power grids. This could affect devices not in these regions due to data routing through these countries, although we expect the majority of devices to remain functional. Local authorities are working to restore power to the region, and resolution is expected towards the end of the day. An update will be provided in six hours, or as the situation changes.

Particle has confirmed that devices have recovered and are operating as expected.

We are observing signs of recovery, with fleet connectivity numbers gradually increasing. The trend is positive and noticeable. We will continue monitoring closely until full resolution.

Electron/E-series devices on 2G/3G in North America, and around the world (non-EtherSIM), are currently affected by the power outages in Spain. Our cellular partner is affected and devices will be offline until power is restored in the region. Particle will provide updates as more information becomes available.

Particle has confirmed that devices have recovered and are operating as expected.

Particle continues to monitor the situation and we have noted significant recovery, but a small subset of devices are still affected.

Particle has identified a small dropoff in EtherSIM events. We've escalated to our partners, who are actively engaged in this issue. Only a small subset of EtherSIM devices are impacted at this time, mostly impacted at the point of reconnection.

Particle is investigating an outage related to EtherSIM devices. Devices appear unable to reconnect if sessions are lost.

All signs point to full resolution. This incident was orders of magnitude smaller and unrelated in scope to previous EtherSIM outages. An upstream provider experienced a data center failure and our EtherSIM partner quickly and successfully redirected traffic, significantly reducing impact.

We've received word that this incident is resolved, and our metrics bear out a strong recovery over the last 20 minutes. To recap: a small number of EtherSIM devices, especially devices already struggling with connectivity, suffered from intermittent connections beginning at 2PM PDT. Devices in Canada, Australia, and parts of Europe were most impacted (in that order). A small revision to an earlier note -- there was some impact in the US, but a small enough number of devices to not rise above our normal noise floor for connections and disconnections.

We've received word that this incident is resolved, and our metrics bear out a strong recovery over the last 20 minutes. To recap: a small number of EtherSIM devices, especially devices already struggling with connectivity, suffered from intermittent connections beginning at 2PM PDT. Devices in Canada, Australia, and parts of Europe were most impacted (in that order). A small revision to an earlier note -- there was some impact in the US, but a small enough number of devices to not rise above our normal noise floor for connections and disconnections.

We've been able to assess the impact of this outage as fairly minor, scoped primarily to Canada, with a few outliers in Australia and some parts of Europe. We currently do not see any impact in the US. While we kicked off our escalation with the highest priority -- the present downgrade of status accurately reflects impact. We'll continue to post updates here regularly; we have been assured that work is in progress to restore service.

Particle has identified a small dropoff in EtherSIM events. We've escalated to our partners, who are actively engaged in this issue. Only a small subset of EtherSIM devices are impacted at this time, mostly impacted at the point of reconnection.

Particle is investigating an outage related to EtherSIM devices. Devices appear unable to reconnect if sessions are lost.

This incident has been resolved.

The outage appears to be related to the ISP Cox Business. Particle will continue monitoring the fleet

Particle has identified an outage affecting mainly WiFi devices in Phoenix, AZ, US, caused by a local internet provider. WiFi devices will be unable to connect until the issues are resolved by the ISP. Particle continues to operate normally.

This incident has been resolved.

Devices have reconnected and the issue appears resolved.

Most of the affected devices are back online, we continue monitoring the recovery.

Particle is investigating a minor degradation in connectivity in Europe. Only a very small subset of these devices appears to be impacted, mainly in the Netherlands.

Device connectivity has resolved.

The vast majority of devices recovered around 10:00PM PDT, and we've seen two hours since of stable behavior. However, a small subset of impacted EtherSIM devices continue to struggle to connect.

We are continuing to monitor the recovery process, which continues to be very slow. About 35% of impacted devices have recovered.

The recovery process has slowed, but our network partners assure us that all resources are being directed to accelerating the recovery process. We are continuing to escalate.

We are monitoring a moderately paced but active recovery.

Particle has identified the issue as a network provider issue and escalated with maximum veracity. We are starting to see some signs of recovery, but this is a preliminary judgment.

Particle is closely monitoring a major network outage impacting EtherSIM devices and are treating this incident with the highest priority. Please stand by for updates.

Particle is investigating a drop in EtherSIM device connectivity. More details to follow.

This incident has been resolved.

We are approaching full resolution. We will continue monitoring the situation over the next few hours.

We have achieved 75% resumption in EtherSIM traffic and devices reported. Our provider is continuously working to restore service.

Improvement continues; we are reaching about a 65% resumption in EtherSIM traffic and devices reported. Our partner is continuously working to restore service.

Improvement continues; we are reaching about a 50% resumption in EtherSIM traffic and devices reported. Our partner is actively working to restore service.

Our partner is actively working to restore service; Particle is tracking a slow but continuous recovery of impacted devices.

Particle is tracking initial signs of recovery for impacted EtherSIM devices.

The issue has been identified and resolution work is ongoing.

Particle has observed and escalated an issue affecting EtherSIM devices both in NorAm and internationally. Our connectivity partner is actively engaged. We will produce additional updates here as soon as we have more information to provide.

Number of devices affected increased. Our partners are engaged in pursuing a fix. We will post an update ASAP. Only EtherSIM devices are impacted.

Particle is investigating a minor degradation in connectivity associated with EtherSIM.

This incident has been resolved.

Particle is investigating a minor degradation in connectivity associated with EtherSIM devices in Europe. Only a very small subset of these devices appear to be impacted.

Particle has identified a return to normal time-windows for SIM activation and deactivation requests for SIMs with the 89014 AT&T ICCID prefix.

Upon further escalation, we're downgrading the severity of the issue -- SIM activations/deactivations *are* going through, but their status is being inaccurately reflected at several levels upstream. We will leave this status page up overnight simply to point users to the most accurate state of the situation.

This delay is still ongoing. Activation and deactivation requests are going through, but over the course of several minutes and in some cases hours. We are escalating to the provider in question for a faster return on this fix.

Particle is observing a slowdown on SIM activation / deactivation routines impacting SIMs with the 89014 AT&T ICCID prefix. Only a subset of SIMs are impacted. The issue has been escalated to the provider who is working to institute a fix.

This incident has been resolved.

All signs point to a continued long tail recovery on this subset of sleepy EtherSIM devices struggling to complete their reconnect cycle.

We are downgrading our previous incident report back to monitoring, as we are observing a small subset of sleepy EtherSIM devices have not fully recovered. Work is ongoing to re-validate the resolution of this issue.

Particle has assessed a complete and sustained return of traffic to normal levels. We will continue to monitor the recovery closely, but at this moment will mark the incident resolved. We will append an RCA to this incident notification at the moment we receive it from the impacted provider.

Particle has observed a significant reduction in the reconnection issue affecting EtherSIM devices. We have received word from our impacted partner that their resolution work is finishing in a satisfactory manner. We will keep a very close eye on the stability of the system for the next 60 minutes before making any further assessments.

Improvement is still ongoing, we've seen a 60% reduction in problematic connections with the impacted network provider over the past 90 minutes and we are seeing data throughput volumes converge to normal levels. The incident remains, nonetheless, at our highest stage of escalation. We will provide another update as progress continues.

Particle is continuing to observe an improvement in connectivity conditions. To reiterate, an issue experience by one of our network providers has caused an interruption in EtherSIM traffic, specifically interrupting a device's ability to reconnect to the Cloud. We will continue to post live updates as the situation improves.

Particle is beginning to observe a steady drop in failed reconnect attempts, pointing to progress being made with respect to resolution.

Work continues to rectify this issue, no affirmative ETA as of yet. To reiterate, this issue affects EtherSIM devices primarily in the US, specifically during the reconnect process.

Work is ongoing to rectify this issue, which we have escalated with the highest priority. We will continue to provide updates with regularity.

The issue has been identified as a network infrastructure issue. Our partners are enaged in pursuing a fix. We will post an update ASAP. Only a subset of EtherSIM devices are impacted, specifically those with short reconnection timelines.

Particle has identified an increase in handshake failures, impacting devices that are attempting to reconnect. We are actively investigating with the highest priority and escalating to our cellular partners.

Particle is investigating reports of a rolling connectivity outage; update on status is incoming.

This incident has been resolved.

We're seeing resolution of the underlying issue deep in the network stack affecting 2G/3G on EtherSIM. Geographic distribution was largely isolated to Canada, but we did see some minor impact elsewhere. We will close this incident once we receive confirmation that the issue is resolved.

The scope of this incident has been increased to include all 2G/3G devices using EtherSIM, though the geographic spread is somewhat uneven to North America. We have received confirmation that work to resolve service is ongoing.

Particle has observed and received confirmation that there's an active service degradation, primarily affecting a subset of 2G/3G devices connecting via EtherSIM in Canada. The issue has been escalated to the provider in question.

This incident has been resolved.

We've seen full recovery of impacted devices; we will keep this page in monitoring until we confirm full resolution with our partners.

This issue has been confirmed as a provider-side service degradation. There have been a few spurts of recovery but the issue is not resolved. Active work is under way on the provider side to restore service.

Particle is reporting a cellular outage on O2 in Great Britain. Devices without available network redundancy may struggle to connect. We have escalated the issue to our carrier partners.

Device connectivity has recovered.

Device connectivity has worsened after a brief recovery. Device connecting to AT&T in the US and their roaming partners in Canada are affected.

Device connectivity has recovered and Particle will continue to monitor performance.

Particle has identified that devices connecting via AT&T in the US or it's roaming partners in Canada are affected. Devices with an alternative carrier have reconnected.

Particle is investigating a cellular outage affecting devices in North America. More details to follow.

Connectivity has recovered and devices remain stable.

A fix was implemented and the fleet is recovering. We are monitoring the results.

Particle team identified small numbers of devices drop offline in other countries, some of these countries are: US, CA, GB, NL, DE, NZ, FR, PL, BE, NO, AU, BR, CH, JP

Affected SKUs are: -Electron 2G (G350) -Electron 3G (U260/ U270) -E Series 2G/3G (E310) The provider is currently investigating the incident.

We are currently experiencing partial service degradation and investigating the issue to determine the root cause. Main affected carriers are Rogers, AT&T, and T-Mobile in North America. We are working with the network provider.

This incident has been resolved.

Particle has observed full recovery and our partners confirmed that the remediation work has been finalised. The team will continue to monitor the situation.

Work by our cellular partners is ongoing to restore connectivity. Some devices have shown recovery.

The issue was identified, the cellular partner is working to solve this.

We are continuing to investigate this issue.

The Particle team is investigating a decrease in online cellular devices. This affect to only devices deployed in US, in specific to the SKU E310

The connectivity issues have resolved and online counts remain stable.

Devices are recovering and should resume operating normally.

The issue has been isolated to a specific cellular provider. Early signs of recovery has been observed.

The Particle team is investigating a decrease in online cellular devices. The platform remains stable.

This behavior been identified as a non-system issue involving some non-standard applications of Tracker Edge v17-18. We are contacting customers directly who may have stumbled upon this behavior.

Engineering work on this issue is ongoing, we will provide an update as soon as one is available. At present, it does not appear to be a widespread issue with fleet configurations and rather specific to a subset of our customers.

Particle has identified an issue where new fleet configurations may not save. Our Engineering team is actively engaged; we will post an update shortly.

This incident has been resolved.

Particle is monitoring the widespread cellular outages across the United States closely. No impact is expected with respect to our services, but we provide aggressive updates if the circumstances change.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are aware of a potential slowdown in SIM activation/deactivation requests on behalf of one of our telephony partners. We are monitoring these metrics and will provide further information should an issue manifest. In the meantime, be aware of potential slowdown in provisioning requests.

This incident has been assessed as minor in its impact, with the exception of a few minutes of missing online device information in Fleet Health. All systems green.

This appears to be a data reporting issue, not a genuine outage -- we are assessing any impact.

Particle is investing a drop in WiFi and Cellular devices -- will be back with a report shortly.

This incident has been resolved.

Particle is again seeing an outage related to Optus-connected WiFi devices in Oceania. This outage has a different profile than last weeks, which was a total outage -- this outage appears more partial with long reconnect times but ultimate reconnections. We are observing a general trend toward recovery. This is not a Particle outage, but rather another Optus WiFi outage in Oceania.

This incident has been resolved.

We have identified a large drop in WiFi devices connected in Oceania via the Optus network. This is not a Particle related outage, but we will surface information about this ISP issue as it is received. This appears to be unrelated to overseas communication and is instead a direct Optus outage.

Device connectivity remains stable and no further issues have been observed.

Particle has observed a significant level of recovery of connected devices, and will continue to monitor the situation.

Particle received confirmation of an outage from our cellular partners. The issue is receiving the highest levels of attention and we will continue to update as more information becomes available.

We are continuing to investigate this issue.

Particle is investigating an outage affecting cellular devices in North America.

We're providing notice of a few, brief WiFi ISP outages that occurred during the night, with spikes from Telstra (AUS) at 00:45 PDT and BT (UK) at 1:04 PDT. Both spikes resolved very quickly, but customers potentially saw brief periods of disconnection (~10 minutes) followed by any backfill information they may have enqueued. About 20% of Particle WiFi devices connected to those networks were affected. All signs point to an ISP-related service incident.

All systems continue to be fully operational and this issue is marked closed. To review: Particle experienced a brief outage in its event system during a routine maintenance operation. At times within this window, a number of events (e.g. publishes) did not move through our system. The issue was identified and rectified with the highest priority. Additional redundancies and safety checks will be produced to prevent future occurrences of this issue.

Systems are fully operational; we are continuing to monitor this full recovery very closely.

We are monitoring a recovery; we expect a resolution timeline of a few minutes.

We have identified the issue and are urgently working to deploy a change.

Particle has identified a major drop in events moving through our system. This issue is under the highest priority of escalation.

This incident has been resolved.

EtherSIM devices are operating as normal and Particle will continue to monitor the situation. The impact was isolated to devices in the UK connected to the O2 network.

Particle has identified a situation where data sessions on EtherSIM may be restarted unexpectedly, leading to a disruption of normal device behaviour (under certain conditions). We are working with our cellular partners to better understand and address the situation.

Connectivity has recovered and devices are back online.

We are seeing a large drop of remaining 2G-connected devices in the US (T-Mobile being the only carrier still providing 2G access). This could be a part of the general sunsetting process or just degraded infrastructure. We are escalating to our partners to determine root cause. (As a reminder, 2G access is on its last legs in the US due to the 2G/3G sunset that began several years ago -- for this reason we are not marking Cellular Connectivity as a degraded system component).

The incident has been resolved and devices have recovered.

Devices appear to be recovering. Our partners have indicated the issue has been addressed, and we will continue to monitor the situation.

The outage has been confirmed to be a major issue, impacting SIMs from all US carriers that are roaming. This affects both commercial and consumer SIM cards. All involved parties are actively working towards a fix. Particle will continue to monitor the situation and update once we have more information.

Particle has observed impact to fleets across North America on both 2G, and 3G. We are escalating to our partners to understand the cause of the outage.

We are seeing a large drop of remaining 2G-connected devices in the US (T-Mobile being the only carrier still providing 2G access). This could be a part of the general sunsetting process or just degraded infrastructure. We are escalating to our partners to determine root cause. (As a reminder, 2G access is on its last legs in the US due to the 2G/3G sunset that began several years ago -- for this reason we are not marking Cellular Connectivity as a degraded system component).

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're keeping a close eye on the steps being taken to fix this problem. We'll share updates here as soon as we see real progress happening.

We have narrowed this down to a Telstra carrier outage. Our cellular partner in the region are actively collaborating with the carrier to investigate and resolve the issue.

Work is still ongoing in this regard; rest assured that the issue has been duly escalated. We will post an update as soon as we obtain information around ETA.

Particle has identified an incident involving new connections in Australia; this appears to only be impacting EtherSIM devices (314/404/524). Our cellular partners in the region are actively engaged.

The incident has been resolved.

The issue is being addressed by our network partners while we continue to check out the fleet's health. Some regions are still impacted.

The issue is also reported in Canada. Particle continues in the investigation. Other countries might be subject to connectivity issues as well.

Particle is investigating a cellular connectivity incident, Particle team noticed a small percentage of disconnection in cellular devices, this percentage of disconnection is affecting a little more to devices in Australia, but could be present in other countries in a small percentage. It is affecting to only Ether SIM SKUs.

This incident has been resolved.

The cellular disruption is over and we are monitoring the recovery.

We are currently experiencing partial cellular disruption in GB, FR, DE. We are investigating the issue to determine the root cause. Some other countries in Europe may experience degraded performance.

We've confirmed resolution of this issue.

Recovery has been in place for over an hour, but we will keep this notice open while we continue to follow the resolution operation.

Particle has identified another spike of disconnections for O2 connected devices without available failover in the UK. This incident is the subject of active work by telephony infrastructure providers.

Recovery is almost complete at this time, will reopen this incident if we see further instability in the region.

We've identified a cellular outage in the UK affecting devices connected via O2 without available failover. There is no status page up yet by the provider, but data on the ground points to an issue that is in a gradual state of recovery, beginning about 9:40AM PDT. We are closely tracking the recovery and will post an update shortly.

The issue has been resolved and the community forum is operational.

Particle is aware that the community forum is currently in read-only mode, and is working with our provider to address the situation.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Particle login at https://login.particle.io is down for Firefox users, preventing access to other Particle web apps like the Web IDE and Console. We are investigating the problem. This does not affect Chromium-based browsers.

This incident has been resolved.

AT&T connectivity has recovered. Particle will keep monitoring the situation.

Particle identified a drop in connected devices. This issue is affecting data connectivity, it appears to be isolated to a small subset of devices on AT&T in US. Cellular partner is working to solve this issue.

Large-scale infrastructure work continues to be in progress for this issue. Time estimates tend to operate at the level of weeks -- we'll reopen this incident post as new updates occur.

Particle has been touch with a number of customers who have been impacted by intermittent connectivity incidents throughout Africa due to large-scale transcontinental infrastructure issues. This status page is serving to track the overall incident, which is still in a persistent state. We will provide further updates through this channel.

Devices have reconnected and the issue is considered resolved. For any outstanding issues, please reach out to the Particle support team.

AT&T connectivity has recovered, but some T-Mobile connections are still affected. Particle is engaged with our cellular partners and will keep monitoring the situation.

We've identified and escalated an issue with out MVNO that appears to be isolated to a small subset of devices on AT&T. There are signs of recovery and Particle will monitor the situation.

Particle is investigating a drop in connected devices. More information will follow.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our partner's engineering work is continuing with respect to this issue; we are closely monitoring for changes in behavior.

Work is actively being undertaken by our partner with high priority to address the issue. Some signs of recovery are already presenting themselves, though larger recovery is likely on the timescale of a few hours.

This issue remains active, confirmed to be occurring at the level of the network partner involved. We are continuing to drive urgency and will produce an update ASAP. Only new E402, B/BRN402, BRN310, E310, and T/ONE402 are impacted.

Particle has identified an issue affecting new device activations for the E402, B/BRN402, BRN310, E310, and T/ONE402. We have escalated the issue to a network partner and will post updates as soon as possible.

This incident has been solved and all the pending changes activation/deactivation related was solved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Particle has identified an outage affecting our telephony providers ability to validate SIM activation and deactivation. SKU affected: -Electron 2G (G350) -Electron 3G (U260/U270) -E Series 2G/3G (E310)

This incident has been resolved.

New SIM actions are processing normally. Some enqueued SIM deactivations will be processed over the next few days, please reach out should you have urgent need regarding this activity specifically.

Particle has identified root cause and is beginning to process the backlog of requests. Note, this backlog is quite large, so it make take some time for your request to go through. We will move the state of this issue to monitoring once a significant portion of requests have been executed.

We are seeing broader impact to SIM state management beyond EtherSIM and deactivations are also impacted. We have escalated internally and engineering teams are engaged. We will provide updates ASAP.

We are seeing broader impact to SIM state management beyond EtherSIM and deactivations are also impacted. We have escalated internally and engineering teams are engaged. We will provide updates ASAP.

Particle has identified an outage affecting our telephony provider's ability to validate SIM activations on EtherSIM devices. Please stand by for an update.

From 8:45AM-8:50 AM PST, a small number of webhooks were dropped due to a deployment issue. The incident immediately triggered our internal alerts and resulted in a quick fix. This issue only impacted products with multiple webhooks triggered by the same event.

This incident has been resolved.

We are investigating a small dropoff of devices in France connecting via Orange. Only B524s appear to be affected at this time. We will post an update once we have more information.

This issue was solved and all sim cards pending was processed properly.

Particle has identified SIM Activation and Deactivation delays with one of its providers. We are experiencing a SIM state management outage affecting E Series LTE (E402), Boron LTE, B Series B402 SoM, Tracker T402 SoM, or Electron LTE (ELC402) (LTE Cat M1). Connectivity is not affected. Online devices are not affected. Particle is actively working with our MVNO partners to address the situation.

The community is up and running again!

Particle’s forum provider is experiencing technical difficulties. The site will be in/out of read-only mode until this is resolved.

This incident has been resolved.

We are seeing devices come back online and are monitoring the resolution of this incident.

We've been briefed that this issue is indeed mechanical in scope, and potentially large-scale. Again, like on 9/1, our data tells us that only a subset of 2G/3G devices in the US are impacted. We will provide updates as we receive them.

We are currently investigating a dip in devices similar in profile to the incident on 9/1, only impacting Electron 2G (G350), Electron 3G (U260/U270), or E Series 2G/3G (E310). We have notified our telephony partner of the incident and are following their investigation.