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Last checked 2025-06-14T13:48:48.811Z from Papertrail's official status page

Historical record of incidents for Papertrail

Jun 10, 2025

Report: "Logs from some of the applications on Heroku platform are not received in Papertrail"

Last update 2025-06-10T08:28:41.109Z

monitoring2025-06-10T08:28:41.097Z

We are observing an issue with log delivery from Heroku to Papertrail due to an ongoing Heroku incident. This may affect a subset of customers using the Heroku plug-in to send logs to Papertrail. More details on the Heroku incident are available at https://status.heroku.com/incidents/2822.

May 6, 2025

Report: "Alert Delivery"

Last update 2025-05-06T10:26:56.440Z

resolved2025-05-06T10:26:56.421Z

This incident has been resolved.

monitoring2025-05-06T10:26:47.727Z

A fix has been implemented and we are monitoring the results.

identified2025-05-06T10:09:08.311Z

The issue has been identified and a fix is being implemented.

investigating2025-05-06T09:20:16.172Z

We are currently investigating this issue.

Mar 18, 2025

Report: "Delays in log ingestion"

Last update 2025-03-18T23:04:57.869Z

resolved2025-03-18T23:04:57.851Z

This incident has been resolved.

monitoring2025-03-18T22:50:12.975Z

A fix has been implemented and we are monitoring the results.

identified2025-03-18T22:12:31.908Z

The issue has been identified and a fix is being implemented.

investigating2025-03-18T20:41:42.893Z

We are currently investigating this issue.

Feb 27, 2025

Report: "Delay in log ingestion"

Last update 2025-02-27T15:26:43.195Z

resolved2025-02-27T15:26:43.178Z

This incident has been resolved.

monitoring2025-02-27T15:26:36.451Z

We are continuing to monitor for any further issues.

monitoring2025-02-27T15:17:55.431Z

A fix has been implemented and we are monitoring the results.

identified2025-02-27T15:17:34.570Z

The issue has been identified and a fix is being implemented.

investigating2025-02-27T14:45:48.809Z

We are currently investigating this issue.

Jan 24, 2025

Report: "Some Search Alerts searched partial data."

Last update 2025-01-24T23:33:59.233Z

resolved2025-01-24T21:30:00.000Z

From 21:49 to 22:43 on 2025-01-24 UTC some Search Alerts searched partial data

Dec 5, 2024

Report: "Delay in log ingestion"

Last update 2024-12-05T03:04:19.665Z

resolved2024-12-05T03:04:19.651Z

This incident has been resolved.

monitoring2024-12-05T02:49:32.100Z

A fix has been implemented and we are monitoring the results.

investigating2024-12-05T02:05:07.835Z

We are currently investigating this issue.

Nov 9, 2024

Report: "Delayed log ingestion"

Last update 2024-11-09T02:09:41.457Z

resolved2024-11-09T02:09:41.433Z

This incident has been resolved.

identified2024-11-09T01:58:04.003Z

The issue has been identified and a fix is being implemented.

investigating2024-11-09T01:42:12.163Z

We are currently investigating this issue.

Oct 21, 2024

Report: "papertrailapp.com is unavailable"

Last update 2024-10-21T14:44:24.967Z

resolved2024-10-21T14:44:24.951Z

This incident has been resolved.

monitoring2024-10-21T14:33:38.546Z

A fix has been implemented and we are monitoring the results.

identified2024-10-21T14:30:28.510Z

The issue has been identified and a fix is being implemented.

investigating2024-10-21T13:46:32.518Z

We are currently investigating this issue.

Oct 16, 2024

Report: "Log ingestion delayed"

Last update 2024-10-16T21:02:58.068Z

resolved2024-10-16T21:02:58.053Z

This incident has been resolved.

monitoring2024-10-16T20:49:19.068Z

A fix has been implemented and we are monitoring the results.

identified2024-10-16T20:17:49.204Z

The issue has been identified and a fix is being implemented.

investigating2024-10-16T19:37:33.078Z

We are currently investigating this issue.

Aug 20, 2024

Report: "Connections to web site delayed or timing out"

Last update 2024-08-20T23:17:02.673Z

resolved2024-08-20T23:17:02.653Z

This incident has been resolved.

monitoring2024-08-20T22:55:39.211Z

A fix has been implemented and we are monitoring the results.

investigating2024-08-20T22:49:30.274Z

We are currently investigating this issue.

Aug 16, 2024

Report: "Logs sent to logs.papertrailapp.com are delayed"

Last update 2024-08-16T14:54:48.868Z

resolved2024-08-16T14:54:48.850Z

From 14:24 UTC to 14:45 UTC new connections to logs.papertrailapp.com were delayed.

investigating2024-08-16T14:42:10.122Z

We are currently investigating this issue.

Jul 15, 2024

Report: "Some log destinations on logs7.papertrailapp.com unavailable"

Last update 2024-07-15T16:36:54.259Z

resolved2024-07-15T14:00:00.000Z

On 2024-07-15 from 14:10 to 14:22 UTC some log destinations on logs7.papertrailapp.com were unavailable.

Mar 20, 2024

Report: "Log Collection is delayed"

Last update 2024-03-20T07:31:20.107Z

resolved2024-03-20T07:31:20.094Z

This incident has been resolved.

investigating2024-03-20T07:05:23.627Z

We are currently investigating this issue.

Feb 24, 2024

Report: "Search"

Last update 2024-02-24T07:46:30.094Z

resolved2024-02-24T07:46:30.076Z

This incident has been resolved.

investigating2024-02-24T06:42:34.299Z

We are currently investigating this issue.

Feb 14, 2024

Report: "papertrailapp.com is unavailable"

Last update 2024-02-14T16:20:38.945Z

resolved2024-02-14T16:20:38.929Z

This incident has been resolved.

monitoring2024-02-14T16:07:36.410Z

A fix has been implemented and we are monitoring the results.

investigating2024-02-14T15:45:27.055Z

We are currently investigating this issue.

Dec 5, 2023

Report: "Search Alerts Delayed"

Last update 2023-12-05T12:01:51.977Z

resolved2023-12-05T12:01:26.080Z

This incident has been resolved.

monitoring2023-12-05T11:42:55.159Z

The backlog has been processed. Search Alerts were enabled at 11:38 UTC. Some search alerts may fire initially due to the search window extending back to the start of this incident rather than the normal window (1 minute, 10 minutes, 1hr, etc.) but they will return to normal operation after that initial search with the larger window.

monitoring2023-12-05T10:50:13.327Z

We continue to process the backlog and once that is complete we will enable Search Alerts.

monitoring2023-12-05T09:38:54.216Z

The logs visible in the viewer are up to date. More of the backlog needs to be processed before search alerts can be turned back on.

investigating2023-12-05T08:23:18.109Z

We are currently investigating this issue.

Nov 17, 2023

Report: "Bad network interface on logs7.papertrailapp.com (169.46.82.187)"

Last update 2023-11-17T21:21:56.155Z

resolved2023-11-17T04:00:00.000Z

Between 04:05 and 09:40 UTC on November 17, 2023, the IP address 169.46.82.187, associated with one of the backend servers for logs7.papertrailapp.com, encountered a hardware network interface issue. The other 3 IP address that serves logs7.papertrailapp.com remained operational. Customer impact for users that happen to use the 169.46.82.187 IP address for logs7.papertrailapp.com: 1. Port-Based Log Destinations and UDP users Logs would have been dropped. 2. TCP users Logs would have experienced a 6-hour delay, then sent all at once around 09:35-40 UTC. This delay will lead to incorrect timestamps in the logs, reflecting the time of arrival rather than the time of generation. Importantly, there is no impact on Heroku customers and those utilizing logs7.papertrailapp.com as an HTTP log destination.

Sep 9, 2023

Report: "Partial delayed log processing from 06:50 UTC to 07:12 UTC"

Last update 2023-09-09T09:06:10.078Z

resolved2023-09-09T07:00:00.000Z

Starting at 06:50 UTC some logs were delayed. Log processing caught back up by 07:12 UTC.

Aug 18, 2023

Report: "Search Alerts are Delayed and Increased Errors"

Last update 2023-08-18T02:26:07.360Z

resolved2023-08-18T02:26:07.346Z

This incident has been resolved.

monitoring2023-08-18T01:52:18.372Z

A fix has been implemented and we are monitoring the results.

investigating2023-08-18T01:22:14.097Z

We are continuing to investigate this issue.

investigating2023-08-18T01:16:57.479Z

Starting at 12:30 UTC search alerts are delayed.

Jul 17, 2023

Report: "Search Alerts and Log Search delayed"

Last update 2023-07-17T02:09:23.709Z

resolved2023-07-17T02:09:23.692Z

This incident has been resolved.

monitoring2023-07-17T01:20:19.899Z

Starting at 12:16 UTC Search Alerts and Log Search are delayed.

Jul 14, 2023

Report: "Updates to or new port based Log Destinations are delayed"

Last update 2023-07-14T11:31:29.709Z

resolved2023-07-14T11:31:29.693Z

This incident has been resolved.

identified2023-07-14T10:36:20.322Z

The issue has been identified and a fix is being implemented.

Jul 8, 2023

Report: "Delayed log search and search alerts from 23:20 UTC on Friday to 01:20 UTC on Saturday"

Last update 2023-07-08T01:31:14.598Z

resolved2023-07-08T01:31:14.585Z

This incident has been resolved.

monitoring2023-07-08T00:42:05.347Z

Starting at 23:20 UTC on Friday July 7th log search and search alerts are delayed for some customers.

Jul 1, 2023

Report: "Log Search and Search Alerts delayed from 22:04 UTC to 22:29 UTC"

Last update 2023-07-01T23:11:28.803Z

resolved2023-07-01T22:00:00.000Z

This incident has been resolved.

Apr 10, 2023

Report: "Issue with sending mail for invites and password reset"

Last update 2023-04-10T14:56:16.522Z

resolved2023-04-10T14:56:16.512Z

This incident has been resolved.

investigating2023-04-10T14:54:52.042Z

We are currently investigating this issue.

Apr 8, 2023

Report: "Log collection to part of one endpoint interrupted"

Last update 2023-04-08T20:36:30.506Z

resolved2023-04-08T19:30:00.000Z

Logs sent to logs7.papertrailapp.com may have been delayed if they were sent between 19:37 UTC and 20:00 UTC.

Feb 21, 2023

Report: "Delayed log search and search alerts"

Last update 2023-02-21T18:06:28.979Z

resolved2023-02-21T09:22:10.000Z

This incident has been resolved.

monitoring2023-02-21T08:26:31.219Z

A fix has been implemented and we are monitoring the results.

Feb 9, 2023

Report: "Search Alerts Issues"

Last update 2023-02-09T17:24:24.674Z

resolved2023-02-09T17:24:24.657Z

This incident has been resolved.

monitoring2023-02-09T15:38:09.184Z

A fix has been implemented and we are monitoring the results.

identified2023-02-09T14:37:21.316Z

The issue has been identified and a fix has been implemented.

investigating2023-02-09T13:57:16.890Z

We are currently investigating this issue.

Feb 4, 2023

Report: "Email Delivery Issue"

Last update 2023-02-04T22:16:08.793Z

resolved2023-02-04T22:16:08.780Z

This incident has been resolved.

monitoring2023-02-04T21:57:04.878Z

A fix has been implemented and we are monitoring the results.

identified2023-02-04T20:24:11.465Z

We have identified an issue with our email provider. All email communications (account signup, alerts with mail notification) are currently affected.

investigating2023-02-04T19:07:27.191Z

We are currently investigating this issue.

Jan 27, 2023

Report: "Search Alerts are Delayed"

Last update 2023-01-27T22:17:46.179Z

resolved2023-01-27T22:17:46.164Z

This incident has been resolved.

monitoring2023-01-27T21:41:26.411Z

A fix has been implemented and we are monitoring the results.

investigating2023-01-27T20:51:40.840Z

We are currently investigating this issue.

Jan 13, 2023

Report: "Archived logs delayed from 2023-01-06 at 9:05 AM to 2023-01-07 at 3:10 AM"

Last update 2023-01-13T20:33:38.604Z

postmortem2023-01-13T20:33:13.723Z

**Log archives from 2-10 AM UTC on 2023-01-06 may not be present.** All of the logs from that period of time have been preserved on our servers. If you need log archives from that period of time and they are not already present please contact support [technicalsupport@solarwinds.com](mailto:technicalsupport@solarwinds.com) and reference this statuspage: [https://www.papertrailstatus.com/incidents/hmcbh005mfmh](https://www.papertrailstatus.com/incidents/hmcbh005mfmh)

resolved2023-01-08T05:03:23.353Z

This incident has been resolved.

monitoring2023-01-06T19:30:49.053Z

We are continuing to monitor as we process the backlog of logs sent to be archived.

monitoring2023-01-06T09:54:31.060Z

Log archives are delayed.

Nov 18, 2022

Report: "Search Alerts Delayed"

Last update 2022-11-18T05:56:08.153Z

resolved2022-11-18T05:56:08.137Z

From 04:50 to 05:50 some search alerts were delayed.

monitoring2022-11-18T05:48:04.031Z

Since 04:50 UTC Search Alerts have been delayed.

Oct 4, 2022

Report: "Delayed log search and search alerts"

Last update 2022-10-04T20:30:30.127Z

resolved2022-10-04T20:30:30.113Z

This incident has been resolved.

monitoring2022-10-04T20:09:32.130Z

Logs are delayed by 6 minutes or less. We are processing the backlog.

Sep 27, 2022

Report: "Accidental status set on Statuspage for "Search Alerts""

Last update 2022-09-27T15:07:01.486Z

resolved2022-09-27T15:07:01.477Z

An accidental status for "Search Alerts" was at 8AM UTC and was resolved 7 hours later.

Sep 19, 2022

Report: "Live Tail, Log Search and Search Alerts are delayed."

Last update 2022-09-19T21:17:35.394Z

resolved2022-09-19T21:17:35.378Z

This incident has been resolved.

monitoring2022-09-19T21:13:51.865Z

The backlog has been processed.

investigating2022-09-19T20:53:05.161Z

Log processing is delayed. The Live Tail, Log Search and Search Alerts features will have delays.

Sep 16, 2022

Report: "Transient failures when sending emails since 04:30 UTC 16Sep2022"

Last update 2022-09-16T10:24:34.267Z

resolved2022-09-16T10:24:34.242Z

As of 09:00 UTC delivery of notifications from search alerts returned to normal.

identified2022-09-16T07:00:57.086Z

Not all notifications sent by search alerts are being delivered. All notifications types are impacted, not just email.

monitoring2022-09-16T06:30:02.000Z

Starting roughly 2 hours ago not all emails sent by search alerts are being delivered. Our email provider has not yet provided an ETA to restore normal service. https://status.mailgun.com/incidents/m85fxdtc7tvs

Jul 19, 2022

Report: "Delayed log collection"

Last update 2022-07-19T07:46:39.405Z

resolved2022-07-19T07:46:39.386Z

This incident has been resolved.

monitoring2022-07-19T07:46:29.576Z

We are continuing to monitor for any further issues.

monitoring2022-07-19T07:31:38.821Z

A fix has been implemented and we are monitoring the results.

identified2022-07-19T07:17:00.171Z

The issue has been identified and a fix is being implemented.

Jun 27, 2022

Report: "Log processing is delayed."

Last update 2022-06-27T16:14:00.362Z

resolved2022-06-27T16:14:00.348Z

This incident has been resolved.

investigating2022-06-27T16:00:24.405Z

Log Search and Search Alerts are delayed.

Jun 9, 2022

Report: "Search Alerts may be unable to send notifications"

Last update 2022-06-09T13:29:43.947Z

resolved2022-06-09T13:29:43.935Z

The behavior of our mail provider has returned to normal. Search Alert notifications of all types are operating normally now.

monitoring2022-06-09T13:14:48.599Z

The outage at our provider continues. Search Alert notifications that use email have not been delivered since 12:00 UTC. Notifications that do not use email are mostly unaffected.

monitoring2022-06-09T12:36:35.541Z

An outage with our email provider is causing search alert notifications to have increased latency and periodic failures.

monitoring2022-06-09T12:35:02.597Z

A fix has been implemented and we are monitoring the results.

May 21, 2022

Report: "Search alerts impacted from 08:40 to 09:25 UTC"

Last update 2022-05-21T09:46:27.909Z

resolved2022-05-21T09:00:00.000Z

Search alerts processing was impacted from 08:40 to 09:25.

May 16, 2022

Report: "The logs2.papertrailapp.com endpoint has higher than normal latency"

Last update 2022-05-16T20:27:49.672Z

resolved2022-05-16T20:27:49.658Z

This incident has been resolved.

monitoring2022-05-16T20:17:18.216Z

A fix has been implemented and we are monitoring the results.

identified2022-05-16T20:07:27.284Z

The issue has been identified and a fix is being implemented.

investigating2022-05-16T19:48:51.258Z

We are currently investigating this issue.

May 3, 2022

Report: "Log Search and Search Alerts are delayed"

Last update 2022-05-03T09:51:22.270Z

resolved2022-05-03T09:51:22.253Z

This incident has been resolved.

monitoring2022-05-03T09:11:51.767Z

A fix has been implemented and we are watching as the backlog is being processed.

identified2022-05-03T08:48:49.305Z

The issue has been identified and a fix is being implemented.

investigating2022-05-03T07:16:01.788Z

Log Searching and Search Alerts are delayed.

Apr 1, 2022

Report: "Website and search alert problems"

Last update 2022-04-01T23:16:03.579Z

resolved2022-04-01T23:16:03.559Z

This incident has been resolved.

investigating2022-04-01T22:46:28.029Z

We are currently investigating this issue.

Feb 21, 2022

Report: "Alerts delayed"

Last update 2022-02-21T04:33:26.336Z

resolved2022-02-21T04:33:26.321Z

This incident has been resolved.

monitoring2022-02-21T02:52:00.053Z

We are continuing to work through the backlog of delayed alerts

monitoring2022-02-21T01:58:21.606Z

A fix has been implemented and we are monitoring the results.

investigating2022-02-21T00:48:31.285Z

We are currently investigating this issue.

Jan 31, 2022

Report: "Alert and other emails are not being sent"

Last update 2022-01-31T00:53:12.651Z

resolved2022-01-31T00:53:12.635Z

This incident has been resolved.

identified2022-01-30T23:47:51.989Z

The issue has been identified and a fix is being implemented.

Dec 22, 2021

Report: "Website, log search and search alert outage"

Last update 2021-12-22T14:26:51.260Z

resolved2021-12-22T14:26:51.242Z

This incident has been resolved.

identified2021-12-22T13:41:07.938Z

Log Search and Search Alerts are delayed as the backlog of events is processed.

investigating2021-12-22T12:58:13.359Z

We are currently investigating this issue.

Report: "Email not being sent for alerts"

Last update 2021-12-22T02:51:00.565Z

resolved2021-12-22T02:51:00.545Z

This incident has been resolved.

monitoring2021-12-22T02:06:12.273Z

Alerts that send emails are being processed normally now.

identified2021-12-22T00:42:35.531Z

The issue has been identified and a fix is being implemented.

investigating2021-12-21T23:42:27.817Z

We are currently investigating this issue.

Dec 7, 2021

Report: "Search Alerts processing after 20:22 UTC is paused."

Last update 2021-12-07T21:25:32.934Z

resolved2021-12-07T21:25:32.920Z

The Search Alert backlog has been processed.

identified2021-12-07T21:06:03.090Z

As of 20:22 UTC Search Alerts are not being processed. Search Alert processing will be paused until the AWS Incident resolves.

identified2021-12-07T20:36:19.489Z

The issue has been identified and a fix is being implemented.

Nov 30, 2021

Report: "Partial log processing delay"

Last update 2021-11-30T16:58:29.008Z

resolved2021-11-30T16:58:28.991Z

This incident has been resolved.

monitoring2021-11-30T15:44:29.548Z

A fix has been implemented and we are monitoring the results.

investigating2021-11-30T15:37:33.488Z

Log processing are delayed by about 30 minutes. We're investigating.

Nov 19, 2021

Report: "Customers using the "token" log destinations may be unable to send logs"

Last update 2021-11-19T22:14:44.933Z

resolved2021-11-19T22:14:44.918Z

This incident has been resolved.

monitoring2021-11-19T21:53:55.223Z

The "token" log destinations are now operating normally.

identified2021-11-19T21:22:08.065Z

The issue has been identified and a fix is being implemented.

Nov 16, 2021

Report: "Delay in log search and search alerts"

Last update 2021-11-16T06:34:38.649Z

resolved2021-11-16T06:34:38.629Z

This incident has been resolved.

investigating2021-11-16T06:15:11.812Z

Log Search and Search Alerts are delayed.

Oct 6, 2021

Report: "Partial log processing and search alert delay"

Last update 2021-10-06T02:56:30.304Z

resolved2021-10-06T02:56:30.286Z

This incident has been resolved.

monitoring2021-10-06T02:32:45.582Z

A fix has been implemented and we are monitoring the results.

investigating2021-10-06T02:32:05.385Z

Log processing and search alerts are delayed. We're investigating.