Is Pagero Service Down Right Now? Check if there is a current outage ongoing.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We would like to inform you that a maintenance operation is scheduled for Wednesday 4 June 2025 from 10:00 a.m to 1:20 p.m on the Chorus portal. The purpose of this operation is to provide a new version of Chorus Pro (V4.0.0)Services impacted by the operation : Billing applications from 11.10 a.m. to 12.00 p.m.EDI servicesNo processing of incoming flows from 10.40 a.m. to 12.30 p.m.No processing of outgoing flows from 10.00 to 13.20EDI filing unavailable from 11:20 to 12:00 Instant mail from 11.20am to 12.00am.API service from 11.10am to 12.00amIf you have any question, please feel free to contact our Pagero support.

We wish to inform you that the Hungarian Tax Authority appears to have removed details regarding the scheduled maintenance from their website, which was initially planned for tomorrow evening.Given the removal of these maintenance announcements, we expect the NAV system to operate normally and generate application responses as usual. However, due to the irregularity in communication about this maintenance, there may be some delays in NAV's response times. Regrettably, we have no additional information beyond the deleted notification.If you have any questions, please contact our Support team

Please note that according to the Hungarian Tax Authority’s (HU TA) recently published information, there is an upcoming scheduled maintenance, which affects the Production environment of the NAV Online Invoice system.Start: 04/06/2025 18:00 CETEnd: 04/06/2025 24:00 CETImpact:The Online Invoice system will not be available during this period, and there may be slowdowns or performance issues expected once the system maintenance has concluded.Your invoice reports will not reach the Tax Authority’s system. However, our Clearance partner will continue to receive the transferred documents as intended and will submit them as soon as the Online Invoice system’s services are restored and available.If you have any questions, please contact our Support team

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our partner DocProcess has a planned maintenance on May 22th between 17:00 and 20:00 CEST.During the maintenance window, processing of documents will be temporarily suspended. Once the platform is available again, all submitted documents will be secured and processed as usual.Please note that this only impacts the Romanian document flow.If you have any questions, please contact our Support team

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Customer, Due to a planned maintenance work Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 will be temporary unavailable on May 21, 2025:The maintenance work will start in the afternoon at 18:00 and is expected to be completed at 20:00, during this time the systems mentioned above will temporarily become unavailable.Afterwards, all the systems will be available again as usual.Kind regardsPagero Support***************************************************************************Sehr geehrte Kunden,aufgrund geplanter Wartungsarbeiten werden das Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 am 21. Mai 2025 zeitweise nicht verfügbar sein. Die Wartungsarbeiten beginnen nachmittags um 18:00 und werden voraussichtlich um 20:00 abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.Danach steht das System wieder wie gewohnt zur Verfügung.Mit freundlichen GrüßenPagero Support

We have verified that the connectivity issues facing some of the Support team members have now stabilized, following the widespread blackout in Spain yesterday. All members are online and equipped to assist you. Barring any unforeseen developments, we consider the potential disruption related to this incident concluded for our team's operations. Thank you for your patience and understanding. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We have verified that the connectivity issues facing some of the Support team members have now stabilized, following the widespread blackout in Spain yesterday. All members are online and equipped to assist you. Barring any unforeseen developments, we consider the potential disruption related to this incident concluded for our team's operations. Thank you for your patience and understanding. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We have verified that the connectivity issues facing some of the Support team members have now stabilized, following the widespread blackout in Spain yesterday. All members are online and equipped to assist you. Barring any unforeseen developments, we consider the potential disruption related to this incident concluded for our team's operations. Thank you for your patience and understanding. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We appreciate your continued understanding as we work to catch up after the electricity outage in Spain. While power is mostly back online and we've made substantial progress on outstanding support requests, intermittent internet problems are still affecting some of our team members. This may result in slower response times for new inquiries, but rest assured we are addressing all tickets as quickly as possible to return to our standard service levels. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

The electricity outage in Spain has been partially resolved, and our team have made significant progress in addressing the backlog of ticket requests. We have been able to handle a substantial number of tickets and are working to respond to all remaining inquiries as soon as possible. However, some of our support colleagues are still experiencing intermittent internet connectivity issues, which may cause delays in responding to new requests. We appreciate your continued patience and understanding as we work to return to normal operations.

Due to the unexpected electricity outage in Spain since past midday, the Pagero Online Support agents located there are not able to attend calls nor handle cases normally. Our teams are working hard on minimizing the impact, but some requests may be delayed. We appreciate your patience and understanding and will attend to your inquiries as soon as possible. Thank you for your cooperation.

This incident has been resolved, and all documents have correctly received their Clearance Responses. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

ZATCA's Endpoint status has improved and most of the documents have received their Clearance Responses. However, there are still some documents which haven't received their Response. This is under investigation between our Clearance Partner and ZATCA, in order to ensure their Endpoint becomes 100% operational and all pending documents can be processed. We are in constant communications with our Clearance Partner so we can receive more updates coming from ZATCA. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We are still closely examining the situation and we are focused on resolving it as quickly as possible. We regret any inconvenience caused and will keep you informed with updates as new information becomes available. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We are starting to receive indications that Clearance Requests are now reaching ZATCA's system, indicating that the issue with ZATCA's Endpoint might be improving. While this is a positive sign, we are still closely monitoring the situation and working diligently to ensure that the issue is fully resolved. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We are proactively addressing the issue and are dedicated to resolving it quickly. We apologize for any inconvenience this may cause and will share more updates as soon as we have further information. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We are diligently investigating the issue and are dedicated to resolving it quickly. We apologize for any inconvenience this may cause and will provide additional updates as soon as we have more details. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We are actively looking into the problem and are committed to resolving it promptly. We regret any inconvenience this may cause and will share further updates as soon as we have more information. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We’re still investigating the issue and are doing our best to find a solution as soon as possible. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We have received information from our partner that documents belonging to the KSA flow with ZATCA are experiencing delays in the reception of Clearance Responses. Kindly note that this issue is taking place because ZATCA's Endpoint is not available, which causes Clearance Requests sent by our partner to not reach ZATCA's system. We are working closely with our Clearance partner to receive more information about this issue and if it's already under investigation from ZATCA's end. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We have been continuously monitoring the document flow on our platform to ensure no delays occur due to the network issues affecting our partner's system. We are pleased to confirm that everything is functioning as expected. As a result, we consider this incident resolved. We apologize for any inconvenience this may have caused and appreciate your understanding and patience. Should you have any question or require our assistance, please contact our <a href="https://support.pagero.com">Support team</a>

We have noticed a significant improvement in the delays that have been taking place due to the network issues taking place in our partner for the digital signature process. While the situation has improved, we are continuing to closely monitor our systems to ensure stability and prevent further disruptions. We will provide additional updates throughout the day. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We have been notified by our partner in charge of adding the digital signature on e-documents that there is an ongoing network issue in their system. They have confirmed that there will be some performance issues until this is resolved. We will provide more updates once additional information is available. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We have received information from our partner in charge of adding the digital signature on e-documents that there is an ongoing issue in their system. This is impacting the creation of document pushback files, and processing delays in markets using digital signature (other than Malaysia). We have received confirmation that their technical team is currently reviewing this issue, and will provide us with more information as soon as possible. From Pagero Online's end, we will inform as soon as we have any update on the matter. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

Die Systembeobachtung hat in den letzten zwei Stunden keinen weiteren Störungen ergeben. Sollten Sie gegebenenfalls trotzdem noch Verbindungsstörungen feststellen, wenden Sie sich bitte an unser <a href="https://support.pagero.com">Support-Team</a>. ******************************* The system monitoring has not detected any further disruptions in the past two hours. Should you still notice any connection issues, please contact our <a href='https://support.pagero.com'>support team</a>.

Die Verbindungsstörung ist behoben. Sollten bei Ihnen trotzdem noch Verbindungsstörungen auftreten, wenden Sie sich bitte an unser <a href="https://support.pagero.com">Support-Team</a>. Wir möchten uns für die bei Ihnen entstanden Unannehmlichkeiten entschuldigen. **************************************** The connection issue has been resolved. If you still experience connection issues, please contact our <a href='https://support.pagero.com'>support team</a>. We apologize for any inconvenience caused.

Es gibt seit heute Nacht teilweise Störungen in der Verbindung zwischen Handscannern der Produkte Health Mobile Lagerverwaltung und Schrankversorgung / ShelfSupply. Außerdem kann es zu Verzögerungen in der Datenübertragung von erfassten Warenkörben mit Health Mobile Handscannern kommen. Wir arbeiten an einer Lösung. Sollten sie betroffen sein wenden Sie sich bitte an unser <a href="https://support.pagero.com">Support-Team</a>. ************************************** There have been partial disruptions since last night in the connection between handheld scanners used for Health Mobile inventory management and shelf supply/ShelfSupply. Additionally, there may be delays in transferring data from carts scanned using Health Mobile handheld scanners. We are working on a solution. If you are affected, please contact our <a href="https://support.pagero.com">support team</a>.

Our Development team could fix the issue, and now the invoice creation webform is accessible again from the classic user interface (pageroonline.com). We apologize for the disturbances, and remain at your disposal for any question via our regular <a href="https://support.pagero.com">Support channels</a>.

We’re currently investigating reports of disturbances in the invoice creation webform in Pagero Online when accessing it from the classic user interface (pageroonline.com). This service is accessible without issues from the new user interface (app.pageroonline.com) to all customers having the invoice creation feature. This new user interface is also accessible from the banner at the homepage of the classic user interface. Therefore, we kindly ask you to access the invoice creation webform from the new user interface while we work on a fix. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We are pleased to inform you the Clearance Requests have been processed and responded to by the relevant Clearance Authorities where applicable. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding and patience during this time. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>.

We are still actively ensuring that all Clearance Requests are processed. We apologize for any inconvenience this has caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>.

All business documents have been processed. We are currently ensuring that all Clearance Requests have been processed. Once again, we apologize for any inconvenience caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>.

All services are operational. We are currently verifying the complete processing of all documents. We apologize for any inconvenience caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>.

All services have now successfully restored communication. However, we are currently experiencing issues with user permissions and we are actively working to resolve this problem. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>.

Most services have successfully restored communication, but a few are still encountering issues. We are working diligently to restore communication for the remaining affected services. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>.

We are prioritizing the restoration of communications for Pagero Online and Pagero e-Banking. Our team is actively working on resolving the issue. We will keep you updated as soon as more information becomes available. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>.

We are currently experiencing an outage affecting service communication. Our team is actively working to restore normal communication as quickly as possible. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>.

The Pagero Data Capture (PDC) flow is fully operational again and customers should no longer experience any problems or delays in the document delivery. If you have any PDC related files that have ended up in error, then we ask you to kindly send us a PDC Error Report as usual. We sincerely apologize for any inconvenience this may cause and assure you that we are doing our utmost to resolve the errors promptly. If you have any questions, please contact our Support team.

To note: The Pagero Data Capture flow has also been stopped while this is being resolved.

We have received information from our PDC partner, pointing to a disturbance since 04/03/2025 around 15:50 CET that is affecting the documents in the Pagero Data Capture flow, causing missing row-level information. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

All services in Pagero Online and Pagero e-Banking is fully operational again and customers should no longer experience any problems or delays in the document delivery. If you have any e-banking related files that have ended up in error, then we ask you to kindly mark the file(s) as handled in Pagero online and resend your file(s) to us again We sincerely apologize for any inconvenience this may cause and assure you that we are doing our utmost to resolve the issue promptly.

All services in Pagero Online and Pagero e-Banking are fully operational again and customers should no longer experience any problems or delays in the document delivery. We sincerely apologize for any inconvenience this may cause and assure you that we are doing our utmost to resolve the issue promptly.

We are currently experiencing an availability issue affecting the services and infrastructure essential for receiving and delivering documents in Pagero Online and Pagero e-Banking. Our team is actively working to resolve the problem and restore full functionality as quickly as possible. During this time, you may encounter difficulties sending documents to Pagero Online and experience delays in the delivery of existing documents. We sincerely apologize for any inconvenience this may cause and assure you that we are doing our utmost to resolve the issue promptly.

We are currently investigating the reduced performance of one or more services in Pagero Online. The processing of some documents is currently delayed. We apologize for any inconvenience this may have caused and will keep you updated on the progress and resolution. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

The refresh token issue has been resolved. If you're still experiencing problems, please re-authenticate and obtain a new token pair. We'll continue to monitor our systems, and if you encounter any further issues, please let us know. We truly apologize for any inconvenience this has caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We will continue to monitor our systems to ensure stability during the weekend. We will give an update on Monday. If you experience any further issues, please don't hesitate to reach out to us for assistance.

We've observed a reduction in errors related to the refresh token issue, but we will continue to closely monitor our systems to ensure stability. If you experience any further issues, please don't hesitate to reach out to us for assistance.

We continue to monitor the refresh token issues, and we can confirm that the issue is contained. We will provide further updates as soon as more information becomes available. If you have further questions, please contact our Support team.

We are continuing to monitor for any further issues.

We are continuing to monitor the refresh token issues, and we are currently working closely with customers that reported having ongoing problems due to this situation. We will provide further updates as soon as more information becomes available. If you have any questions, please contact our Support team

After actively monitoring the failures related to the refresh token issues, we have observed a significant improvement following some system enhancements implemented yesterday. If you are still facing problems that could be related to this scenario, please consider re-authenticating one more time to make sure that you are using a valid refresh token. If you have any questions, please contact our Support team.

Background Pagero is transitioning to a new authentication endpoint, as our old endpoints will be deprecated by June 2025. While most token migrations have been seamless, some customers encountered issues where migrated tokens were invalid. The ongoing incident was introduced by a deployment at 2025-01-30 at 15:21 CET which causes authentication failure when external systems connect to Pagero Online. Impact on customers The incident has impacted some of our customers’ ability to authenticate towards the platform and as a result, be able to report transaction to ZATCA via our platform as well as delivering the intended business transaction to their trading partner. Ongoing work To get the needed insight into the ongoing problem, we are conducting a comprehensive analysis of the authentication requests provided to Pagero Online by our integrators. This review will allow us to identify and rectify the current issue. Additionally, we have expanded our logging capabilities to provide more granular insights into issues related to authentication and token management. These enhanced logs enable us to analyse specific use cases and pinpoint the underlying causes of potential problems with greater precision. We apologize for any inconvenience this may have caused and will keep you updated on the progress and resolution. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

All backlogged documents have been processed and the systems are stable. We would like to take this opportunity to apologize once again for the delays. If you still have any questions, please contact our <a href=“https://support.pagero.com”>support team</a> ************************ Alle aufgestauten Dokumente wurden verarbeitet und die Systeme laufen stabil. Wir möchten uns an dieser Stellen noch einmal für die Verzögerungen entschuldigen. Sollten sie noch Fragen haben, wenden Sie sich bitte an unser <a href="https://support.pagero.com">Support-Team</a>

We have rectified the cause of the fault. All documents that have not yet been sent will now be processed by the system at the normal speed and sent to your recipients. It may still take a few minutes (up to 45 min) for the backlogged transmissions until all documents have been transmitted. We continue to monitor the systems and apologize for the inconvenience. If you have any questions, please contact our <a href=“https://support.pagero.com”>support team</a> *********************** Wir haben die Ursache der Störung behoben. Alle noch nicht übermittelten Dokumente werden vom System jetzt in der normalen Geschwindigkeit verarbeitet und an Ihre Empfänger übermittelt. Für die aufgestauten Übertragungen kann es noch ein paar Minuten dauern (bis zu 45 min), bis alle Dokumente übermittelt sind. Wir beobachten die Systeme weiterhin und entschuldigen uns für die Unannehmlichkeiten. Wenn Sie Fragen haben, wenden Sie sich bitte an unser <a href="https://support.pagero.com">Support-Team</a>

We have found the cause of the fault and are working flat out to rectify it as quickly as possible. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a> ************************** Wir haben die Ursache der Störung gefunden und arbeiten mit Hochdruck daran, diese schnellstmöglich zu beheben. Wenn Sie Fragen haben, wenden Sie sich bitte an unser <a href="https://support.pagero.com">Support-Team</a>

We are currently investigating in a reduced performance of one or more services in our HBS Center & HBS Mobile. The processing of the documents is currently delayed. We apologize for any inconvenience and will post new updates as soon as we have more information. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a> ************************* Wir untersuchen gerade die reduzierte Leistung eines oder mehrerer Dienste in unserem HBS Center & HBS Mobile. Die Verarbeitung der Dokuemente läuft im Moment verzögert. Wir entschuldigen uns für etwaige Unannehmlichkeiten und werden neue Updates veröffentlichen, sobald wir mehr erfahren. Wenn Sie Fragen haben, wenden Sie sich bitte an unser <a href="https://support.pagero.com">Support-Team</a>

On 2025-01-30, We experienced a service outage from 15:21 CET to 15:50 CET. Due to this outage, some clients connecting to our legacy token refresh endpoints experienced failed token refresh responses during the affected period. If any token pairs were unable to refresh successfully, please initiate a fresh authentication request with Pagero user credentials as defined in our <a href="https://pagero.github.io/partners/apis/api-authentication-authorization-old/service-endpoint-migration-guide/">connectivity tool kit</a> Also kindly note that depending on your implementation of our API on your side, you may be required to re-login more than once (e.g. if you are using different token pairs for different threads). There should not be any issues for the clients who have already migrated to our new token endpoints already. If you wish to migrate to the new endpoints please refer to the guidance document available in this <a href="https://pagero.github.io/partners/apis/api-authentication-authorization-old/service-endpoint-migration-guide/">link</a> We apologize for any inconvenience this may have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

On 2025-01-23 CET at 20:47, Pagero Online was experiencing some delays in the delivery of documents due to a higher workload between our services. The issue was fixed on 2025-01-24 at 05:59 CET and the flow has been working as expected since then. We apologize for any inconvenience this may have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We have successfully processed the document acknowledgements queue, and all systems are operating normally. We apologize for any inconvenience this may have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We continue our monitoring of the queue of document acknowledgements and will inform you as soon as we have further updates. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We are currently delivering documents without any delays. However, we are still monitoring the remaining queue of document acknowledgements. We apologize for any inconvenience this may cause and will inform you as soon as we have further updates. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

Our teams have reallocated resources to address the pending delays. The queue has already decreased, and we continue to keep a close watch. We will provide further updates as soon as more information becomes available. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

Pagero Online is experiencing some delays in the delivery of documents due to a higher workload between our services. Our teams have reassigned the available resources, so we are monitoring the pending delays and expect to diminish this queue shortly. We apologize for any inconvenience and will inform about any update as soon as possible. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

At 2025-01-22 15:27 CET, some network configurations were changed which resulted in communication between two services failing. This only affected certain communication setups. The interruption affected customers in the following way: a few customers were not able to have their files sent into Pagero Online. The issue was fixed today 2025-01-23 07:00 CET and the flow is working as expected.

The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We are still working on resolving the issue. Unavailable documents in the new web platform and Document API are continuously becoming avaible. For end-customers and partners using Document API, the unavailable documents will have a new createTimeFrom once they become available. This means that you will not have to backdate the date in order to find any documents you received or sent during this incident, if you are using createTimeFrom as parameter when listing new files. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We have identified an issue impacting the Document API and the visibility of certain documents on our new web platform (https://app.pageroonline.com/). Our team is actively working to resolve this matter. Please note that this issue is limited to document visibility within Pagero Online and when using Document API. Processing of documents continues to operate smoothly without any issues. As a temporary solution, you may access sent or received documents through our previous web platform (https://www.pageroonline.com/). If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

Dear customers, Our provider has restored the availability of our German support telephone number +49 208 6798 0001. We apologize for any inconvenience this might have caused you. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a> *************************************** Sehr geehrte Kunden, unser Provider hat die Erreichbarkeit unserer deutschen Support-Telefonnummer +49 208 6798 0001 wieder hergestellt. Wir entschuldigen uns für die Unannehmlichkeiten. Wenn Sie Fragen haben, wenden Sie sich bitte an unser <a href="https://support.pagero.com">Support-Team</a>

Dear customers, we are still investigating this issue. To reach out German telephone support please use the phone number +49 (0)2173 8983043 on an interim basis. *********************** Sehr geehrte Kunden, wir arbeiten weiterhin an der Störung. Um unseren deutschsprachigen Support zu erreichen, nutzen Sie bitte übergangsweise die Nummer +49 (0)2173 8983043.

Dear customers, We are continuing to investigate this issue. *************************************** Sehr geehrte Kunden, wir untersuchen die Ursache weiterhin.

Dear customers, We are currently experiencing issues with the German Support phone number +49 (0)208 67980001 (only our German support number) and are working on identifying the cause and find a solution. Meanwhile, please use the phone number +49 (0)2173 8983043 or submit a ticket in the Support Center. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a> *************************************** Sehr geehrte Kunden, wir haben im Moment Schwierigkeiten in der Erreichbarkeit unter unserer deutschen Support-Telefonnummer +49 (0)208 67980001 (nur die deutsche Nummer ist betroffen). Wir arbeiten an einer Lösung. In der Zwischenzeit können Sie uns unter der Nummer +49 (0)2173 8983043 oder wie gehabt über ein Ticket hier im Support Center erreichen. Wir entschuldigen uns für die Unannehmlichkeiten und werden sie auf dem Laufenden halten. Bei Fragen kontakten Sie bitte unser<a href="https://support.pagero.com">Support team</a>

This is to confirm that the flow towards the Malaysian tax authority (LHDN) has been working as expected since 10:57 CET. Our Support team will shortly reach out to the customers whose documents have been affected. We apologize for any inconvenience. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

On Friday 20th December, the Digital Signature feature for clearance requests submitted to the Malaysian authority was enabled to be prepared for the upcoming requirements for Digital Signature. A bug affecting the functionality was detected, where the invoice subtype could not be identified. The deployment has been reversed, and the flow is now again working as expected. However, we´re still investigating the affected documents. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We’re currently investigating an issue with enabling the digital signature in the Malaysia Clearance service in Pagero Online. The issue was identified at 4:28 CET. We are working on identifying the cause and fixing the issue. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

Incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

There is currently an incident where invoices who are sent through Pagero Online does not get processed. We have an understanding of where this issue might stem from, but it's currently under investigation.

Pagero Health AS2 service has been running stable now over the last hours.

We are continuing to monitor for any further issues.

Unfortunately we detected a malfunction in one of the Pagero Health Services AS2 service today, the 22nd Nov. The outage was between 08:59 PM CEST on 21th Nov and 09:25 AM CEST today. The service is available now. If you had trouble sending messages to our AS2 during that time frame please repeat the transmission! It is likely that the service might fail intermittently during the next hours. We are working on a fix. This only affected you when sending to the following URL: https://as2prod.pagerohealth.com:443/as2/HttpReceiver https://as2prod.pagerohealth.com:80/as2/HttpReceiver and following AS2IDs: PAGEROHEALTH24 PAGEROHEALTH24P If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a> We apologize for any inconvenience caused ************************** Leider haben wir heute, am 22. November, eine Fehlfunktion in einem der Pagero Health Services AS2-Dienste festgestellt. Der Ausfall trat zwischen dem 21. November um 20:59 Uhr MEZ und heute um 09:25 Uhr MEZ auf. Der Dienst ist jetzt wieder verfügbar. Wenn Sie während dieses Zeitraums Probleme beim Senden von Nachrichten an unseren AS2-Dienst hatten, wiederholen Sie bitte die Übertragung! Es ist wahrscheinlich, dass der Dienst in den nächsten Stunden zeitweise ausfallen könnte. Wir arbeiten an einer Lösung. Dies betraf Sie nur beim Senden an die folgenden URLs: https://as2prod.pagerohealth.com:443/as2/HttpReceiver https://as2prod.pagerohealth.com:80/as2/HttpReceiver und die folgenden AS2IDs: PAGEROHEALTH24 PAGEROHEALTH24P Wenn Sie Fragen haben, wenden Sie sich bitte an unser <a href="https://support.pagero.com">Support-Team</a>. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten.

After monitoring the situation for several hours and confirming no new issues, we can confirm that the incident is now officially over. We are very sorry for the inconvenience this might have caused in the past few days. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We continue monitoring the situation. At the moment no new issues have been detected, and visibility of documents in the new web for all affected views is working as intended. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

After monitoring the fix implemented, we can confirm that everything back to normal and all documents should be visible in our new web platform. We will watch closely the following hours to ensure no new issues arise. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

A fix has been implemented to increase the document availability and we confirm the recovery speed has been doubled. We will keep monitoring the issue to ensure everything is back to normal. We deeply apologize for any inconvenience this may have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We are still working on resolving the issue. Unavailable documents in the new web platform and Document API are continuously becoming avaible. For end-customers and partners using Document API, the unavailable documents will have a new createTimeFrom once they become available. This means that you will not have to backdate the date in order to find any documents you received or sent during this incident, if you are using createTimeFrom as parameter when listing new files. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

At this time, we don't have any new updates on this issue. Please be assured that we are diligently working to resolve it as quickly as possible. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We’re still investigating the issue and are doing our best to find a solution as soon as possible. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We have identified an issue impacting the Document API and the visibility of certain documents on our new web platform (https://app.pageroonline.com/). Our team is actively working to resolve this matter. Please note that this issue is limited to document visibility within Pagero Online. Processing of documents continues to operate smoothly without any issues. As a temporary solution, you may access sent or received documents through our previous web platform (https://www.pageroonline.com/). For any inquiries or further assistance, please reach out to our <a href="https://support.pagero.com">Support Team</a>

After monitoring the fix, the issue has not replicated, so we can confirm everything is working as expected. We apologize for the inconveniences this may have caused. If you are still having any issues, please report it to our <a href="https://support.pagero.com">Support team</a>

We are closely monitoring the fix implemented. We’re also working on identifying the root cause of the issue and will keep you posted as soon as we have more information. If you are still having any issues, please report it to our <a href="https://support.pagero.com">Support team</a>

A fix has been implemented and we´re currently monitoring the flow closely. We´ll post an update shortly.

We have detected issues with some of our backend services and are proactively working to resolve them. Our team is on it, and we will keep you updated as soon as possible If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

The Health OCR Order and HBS Invoice Services have been running stably and reliably again since yesterday evening. All backlogged documents were processed and transmitted. We would like to apologise for any inconvenience caused. If you have any questions, please contact our <a href=‘https://support.pagero.com’>support team</a> ************************************** Die Health OCR Order und HBS Invoice Services laufen seit gestern abend wieder stabil und zuverlässig. Alle aufgestauten Dokumente wurden bearbeitet und übermittelt. Wir möchten uns für die Ihnen entstandenen Unannehmlichkeiten entschuldigen. Wenn Sie Fragen haben, wenden Sie sich bitte an unser <a href="https://support.pagero.com">Support-Team</a>

The failure of Health OCR Order & HBS Invoice has been rectified. All backlogged documents will be processed as quickly as possible. We are continuing to monitor the affected services and expect all documents to be transferred by tomorrow morning at the latest. We would like to apologise for any inconvenience caused. ******************************** Der Ausfall von Health OCR Order & HBS Invoice ist behoben. Alle aufgestauten Dokumente werden schnellstmöglich bearbeitet. Wir beobachten die betroffenen Services weiterhin und rechnen mit einer Übertragung aller Dokumente spätestens morgen Vormittag. Wir möchten uns für die Ihnen entstandenen Unannehmlichkeiten entschuldigen.

We have identified the cause and are in the process of rectifying it. We will be in touch as soon as we have further information. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a> *************************** Wir haben die Ursache identifiziert und sind dabei, diese zu beheben. Wir melden uns, sobald wir weiter Informationen haben. Wenn Sie Fragen haben, wenden Sie sich bitte an unser <a href="https://support.pagero.com">Support-Team</a>

Unfortunately there is a malfunction in the HBS OCR Order and Invoice transmission since 12.00 CEST. We are working hard to find a solution and will inform you as soon as possible as soon as the problem is solved or there is new information about the current status. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a> ************************** Leider besteht seit 12:00 CEST ein Störung in der HBS OCR Bestell- und Rechnungsübermittlung. Wir arbeiten mit Hochdruck an einer Lösung und werden Sie schnellstmöglich informieren, sobald die Störung behoben ist oder es neue Informationen zum aktuellen Stand gibt. Wenn Sie Fragen haben, wenden Sie sich bitte an unser <a href="https://support.pagero.com">Support-Team</a>

Dear Customers, We recently experienced an issue affecting our E-banking service. Following scheduled maintenance, some systems did not recover as expected, leading to internal communication problems and an outage on our E-banking page. The issue began on 2024-10-05 around 15:00 CEST and was fully resolved by 2024-10-07 at 09:00. Our team is actively investigating the cause to prevent future occurrences. We apologize for any inconvenience this may have caused and appreciate your patience. Sincerely, Pagero

The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We are continuing to work on a fix for this issue.

We’re currently investigating reports of a potential outage related to our E-banking services in Pagero Online that was identified at 07:30 CEST. We are working on identifying the cause and impact on customers. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

The issue is now officially over as documents are no longer receiving any delays. We are very sorry for the inconvenience this might have caused in the past few days. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

The issue seems to be almost solved as nearly no documents are experiencing delays right now. We'll continue monitoring this issue throughout the day to confirm it has been solved. We are very sorry for any inconvenience this might have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

The adjustments made earlier in our system resources have been successful, and we have observed an overall reduction of the queuing times. We will continue monitoring the flow of documents through Pagero Online and provide you an update at the earliest convenience. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

Pagero Online is experiencing some delays in the delivery of documents due to a higher workload between our services. Our teams have reassigned the available resources, so we are monitoring the pending delays and expect to diminish this queue shortly. We apologize for any inconvenience and will inform about any update as soon as possible. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

All VPNs are working again stable over the last hour If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a> ******************************* Alle VPNs laufen stabil innerhalb der letzten Stunde. Wenn Sie Fragen haben, wenden Sie sich bitte an unser <a href="https://support.pagero.com">Support-Team</a>

All VPN connections have been re-established since approx. 09:50 CEST and all documents parked due to the short outage have been successfully transferred. If any documents on your site were not transferred between 09:15 and 09:50, please resend them to us. We apologise for any inconvenience this may have caused. **************************** Alle VPN-Verbindungen sind seit ca. 09:50 Uhr CEST wieder aufgebaut, und alle durch den kurzen Ausfall geparkten Dokumente wurden erfolgreich übertragen. Sollten auf Ihrer Seite Dokumente in der Zeit zw. 09:15 und 09:50 nicht übertragen worden sein, senden Sie uns diese bitte erneut zu. Bitte entschuldigen Sie dadurch ggfs. entstandenen Unannehmlichkeiten.

We have found the cause of the disruption and are in the process of re-establishing the VPN connections. Most of the connections are up and running again. Only a few customers are still affected and we are trying to re-establish these as quickly as possible. ************************** Wir haben die Ursache der Störung gefunden und sind dabei, die VPN-Verbindungen wieder aufzubauen. Die meisten Verbindungen stehen wieder. Nur noch einzelne Kunden sind betroffen und wir versuchen, auch diese schnellstmöglich wieder aufzubauen.

We’re currently investigating reports of a potential outage in our Health VPN services that was identified at 09:15 CEST. We are working on identifying the cause and impact on customers. Only customer using VPN connections to Pagero Health Solutions are effected We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a> ************************************ Wir untersuchen derzeit Berichte über einen möglichen Ausfall unseres Health VPN-Services, der um 09:15 Uhr CEST festgestellt wurde. Wir arbeiten daran, die Ursache und die Auswirkungen auf Kunden zu ermitteln. Nur Kunden, die eine VPN-Verbindung zu Pagero Health Solutions nutzen, sind davon betroffen. Wir entschuldigen uns für etwaige Unannehmlichkeiten und werden neue Updates veröffentlichen, sobald wir mehr erfahren. Wenn Sie Fragen haben, wenden Sie sich bitte an unser <a href="https://support.pagero.com">Support-Team</a>

Our Clearance Partner has also confirm the delays in the reception of Clearance Responses have been properly solved. The KSA flow is working as intended. The documents that have not yet received their Clearance Responses have been raised to the correspondent Clearance Authority. Once again, we apologize for the inconveniences this caused on your side. Should you require any assistance or have more question regarding this matter, please contact our <a href="https://support.pagero.com">Support team</a>

We have received an update from our Clearance Partner letting us know the issue that delay with the reception of Clearance Response was solved. We can confirm the KSA flow is working correctly. The documents that have not yet received their Clearance Responses have been raised to the Clearance Authority and we are closely monitoring their response. We apologize for the inconveniences this caused on your side. If you have any question regarding this matter, please contact our <a href="https://support.pagero.com">Support team</a>

We are monitoring the reception of Clearance Responses of the affected documents. As of now, the majority of the documents have received their correspondent Clearance Responses. We are continuing the talks with our Clearance Partner and they are working thoroughly to provide us an analysis of the issue. We will keep you informed as soon as we have an answer. Once again, we apologize for any inconvenience this may cause. If you have any question, please contact our <a href="https://support.pagero.com">Support team</a>

We would like to confirm that some of the affected documents have been processed correctly. However, we are still encountering minor delays in the KSA flow. We are in continuous contact with our Clearance Partner and will inform you as soon as we have an update. We apologize for any inconvenience this may cause. If you have any question, please contact our <a href="https://support.pagero.com">Support team</a>

We wanted to confirm that some of the affected documents have been correctly processed, but we are still experiencing minor delays in the KSA flow. We are in constant communication with our Clearance Partner and we will let you know as soon as we have an update. We apologize for any inconvenience this may cause.

We experiencing minor delays in the KSA flow and we are in communication with our Clearance Partner. We are closely monitoring the flow. We apologize for any inconvenience this may cause.

We have been constantly monitoring the issue, including the workaround implemented by our partner's technical team, and we can confirm everything is working as expected. Once again, we wanted to remind you that the affected documents can be resent and will be processed correctly. We apologize for the inconveniences this caused on your side. Should you have any question or require our assistance, please contact our <a href="https://support.pagero.com">Support team</a>

We are still monitoring the workaround implemented by our partner's technical team. We also wanted to remind you that all affected documents can be resent and will be processed accordingly. We will let you know once we receive a new update. If you have any question, please contact our <a href="https://support.pagero.com">Support team</a>

We are actively monitoring the issue related to the digital signatures on invoices within the Italian workflow, as well as the workaround implemented by our partner's technical team. Please note that all affected documents can be resent and will be processed accordingly. We will keep you informed with any further updates on this matter. If you have any question, please contact our <a href="https://support.pagero.com">Support team</a>

We have received information from our partner in charge of adding the digital signature on e-invoices that there is an ongoing issue signing the invoices pertaining to the Italian flow in production, which is causing rejections by the Italian Tax Authority. Their technical team applied a workaround in the meantime, so all affected documents can be resent and they should be processed correctly. From Pagero Online's end, we will inform as soon as we have any update on the matter. If you have any question, please contact our <a href="https://support.pagero.com">Support team</a>

We have been able to confirm the documents are properly receiving their correspondent application responses after the disturbance in the Hungarian Tax Authority, which was detected earlier today. Currently there are no more delays in the reception of application responses. If you have any questions regarding this, please contact our <a href="https://support.pagero.com">Support team</a>.

Our clearance partner, RSM, has informed us that the Hungarian Tax Authority is currently experiencing processing issues, which are causing delays in receiving application responses for invoices submitted through the Hungarian document flow. We are closely monitoring the situation and will share updates as soon as we receive them from RSM. This disturbance was detected today, 8/14/2024 at 07:59:28 CET If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

The system is still working as expected, and we keep monitoring the situation. We will continue investigating why the power outage left the system in a non-functional state in order to ensure that it will not happen again in the future. If you have any questions, please reach out to our support team at "https://support.pagero.com."

The systems are now up and running since yesterday, however, we are still monitoring and ensuring everything is fine. We will continue investigating why the power outage left the system in a non-functional state in order to ensure that it will not happen again in the future. If you have any questions, please reach out to our support team at "https://support.pagero.com."

We are still monitoring the status of the service, which is fully operational. We will continue investigating why the power outage left the system in a non-functional state in order to ensure that it will not happen again in the future. If you have any questions, please reach out to our support team at "https://support.pagero.com."

The network issue was completely resolved. All delayed documents are being handled by Pagero and ensured correct delivery. We will continue investigating why the power outage left the system in a non-functional state in order to ensure that it will not happen again in the future. We apologize for any inconvenience this might have caused. If you have any questions, please reach out to our support team at "https://support.pagero.com."

We are still ensuring that the services are stable, and monitoring the status. If you have any questions, please reach out to our support team at "https://support.pagero.com."

We are pleased to inform that the services are up and running again. However, some delays in the document processing are expected. The network issue in the data center was caused by a power outage that left systems in a non-functional state when brought online again. If you have any questions, please reach out to our support team at "https://support.pagero.com."

We are continuing to work on a fix for this issue.

Our team is actively investigating the current issue and is committed to resolving it swiftly. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please reach out to our support team at "https://support.pagero.com."

We’re currently trying to solve a service interruption that started 2024-08-09 at approximately 17:00 CEST. The problem is caused by network issues in our main data center but we have initiated the business continuity routine and all services are up and running again. But users will still experience delays and unavailability during the ongoing incident. The interruption affects customers in the following way: -Delays in document process and delivery -Problems/delays logging into Pagero Online and e-Banking admin web pages. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please reach out to our support team at "https://support.pagero.com."

We are actively investigating the issue and endeavoring to resolve it swiftly. We apologize for any inconvenience caused and will issue updates as more information becomes available. If you have any questions, please reach out to our support team at "https://support.pagero.com."

We are currently still investigating the issue and working hard to resolve it as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have more information. If you have any questions, please reach out to our support team at "https://support.pagero.com."

We’re still investigating the issue and are doing our best to find a solution as soon as possible. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We are currently investigating a network issue that is affecting Pagero Online login and connection.

The issue impacting the delivery of some scanned invoices by Xerox has now been resolved, and all pending files were successfully delivered. We apologize for any inconvenience this might have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

Our partner confirmed that the issue has been fixed and the flow has been restored. It has been also confirmed that all the pending documents will be processed within the expected time. We would like to offer our apologies for the inconvenience this may have caused.

Our partner has identified the issue, which is mainly with the export, meaning that operations were able to process the documents, but they were not exported. They are currently making an effort to process the documents as soon as possible. Please excuse any possible inconveniences caused.

We have received information from our scanning partner Xerox about issues on their end, impacting the delivery of some, but not all, invoices. This has possibly affected documents sent to scanning from 22/07/24 onwards. Xerox is investigating the issue, and we are waiting for further information from them.

We have been informed that all pending documents from/to NHS have been correctly transmitted through Peppol. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We have been informed that the issue is now resolved, and all pending files are being transmitted from/to NHS via Peppol. We will continue monitoring the flow to make sure there are no issues with the pending documents. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>.

We have received information from service provider Cegedim pointing to a disturbance since 09/07/24 08:00 that could possibly affect some of the Pagero document flow with NHS Supply Chain (UK). They are currently experiencing an issue with sending out documents through PEPPOL connection stopping a significant number of documents from being transferred, affecting inbound and outbound flow. The issue has been raised with Open PEPPOL and they are looking into all options to resolve the connection as soon as possible. For more direct information from Cegedim check the <a href=" http://status.netedi.com">following link</a>. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

After a thorough analysis from our technical teams, and considering the option that reduces the margin for duplicates in a timely manner, we kindly ask our customers to <b>resend the invoices addressed to the Italian Tax Authority that were rejected due to e-signature issues</b>. In the case you would like assistance from us to perform the resending, please provide the list of invoices to resend in your <a href="https://support.pagero.com">request to Support</a>.

The e-invoice signing issue in production environment for Italy has been resolved, according to the latest news from our partner in charge of adding the digital signature on e-invoices. All invoices sent from today 2024-07-02 at 11:45 CEST will not be impacted and be transmitted as usual. From Pagero Online, we are working on finding the best solution to resend as soon as possible the documents that failed due to this error. No action must be taken on customer side at this stage. If you have any question, please contact our <a href="https://support.pagero.com">Support team</a>

We have received information from our partner in charge of adding the digital signature on e-invoices that there is an ongoing issue signing the invoices pertaining to the Italian flow in production, which is causing rejections by the Italian Tax Authority. Their technical team is treating this matter with the highest priority and will provide us with more information as soon as possible. From Pagero Online's end, we will inform as soon as we have any update on the matter. If you have any question, please contact our <a href="https://support.pagero.com">Support team</a>

The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

Bankgirot is still investigating the issue related, and have identified that the issue is caused by DNS issues on their side. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We have identified a communication issue regarding E-banking files to Bankgirot. We are currently working with Bankgirot to restore normal operation as soon as possible. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

The AS2 services have been running for 48 hours without any further disruptions. ****************** Die AS2-Services liefen seit 48 Stunden ohne weitere Störung.

It is likely that the service might fail intermittently during the next hours. We are working on a fix. This only affected you when sending to the following URL: http://as2prod.hbsolutions.de:8088/as2/HttpReceiver and following AS2IDs: HBSAS2PRODV3SHA256RSA4096 HBSAS2PROD If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a> We apologize for any inconvenience and will post new updates as soon as we learn anything more. ********************** Es ist wahrscheinlich, dass der Dienst in den nächsten Stunden zeitweise ausfallen könnte. Wir arbeiten an einer Lösung. Dies betrifft Sie nur, wenn Sie an die folgende URL senden: http://as2prod.hbsolutions.de:8088/as2/HttpReceiver und folgende AS2-IDs verwenden: HBSAS2PRODV3SHA256RSA4096 HBSAS2PROD Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team. Wir entschuldigen uns für eventuelle Unannehmlichkeiten und werden neue Updates veröffentlichen, sobald wir weitere Informationen haben

The outage is resolved, the services are available and working as normal. If you had trouble sending messages between 9th of May 02:26 AM and 10th of May 07:07 AM CEST to our AS2 during that time frame please repeat the transmission! We apologize for any inconvenience this might have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a> ************************** Die Störung ist behoben und die Dienste sind wieder verfügbar. Falls Sie zwischen dem 9. Mai, 02:26 Uhr, und 10. Mai, 07:07 Uhr, CEST Fehler beim Nachrichtenversand an unseren AS2 Server hatten, wiederholen Sie bitte die Übertragung! Wir entschuldigen uns für alle Unannehmlichkeiten, die dadurch entstanden sind. Wenn Sie Fragen haben, wenden Sie sich bitte an unser <a href="https://support.pagero.com">Support-Team</a>

Unfortunately we detected a malfunction in the Pagero Health Solutions AS2 service between 9th of May 02:26 AM and 10th of May 07:07 AM CEST. The malfunction is already fixed. If you had trouble sending messages to our AS2 during that time frame please repeat the transmission! Affected URLs are: - http://as2prod.hbsolutions.de:8088/as2/HttpReceiver and following AS2IDs: - HBSAS2PRODV3SHA256RSA4096 - HBSAS2PROD The outage is resolved, the services are available and working as normal. We apologize for any inconvenience this might have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a> ************************** Leider kam es zu einer Störung der Erreichbarkeit unseres AS2 Servers am 9. May 02:26 bis 10. Mai, 07:07 Uhr CEST. Die Störung ist mittlerweile behoben. Falls Sie während dieser Zeit Fehler beim Nachrichtenversand an unseren AS2 Server hatten, wiederholen Sie bitte die Übertragung! Betroffen sind folgende URLs: - http://as2prod.hbsolutions.de:8088/as2/HttpReceiver und folgende AS2IDs: - HBSAS2PRODV3SHA256RSA4096 - HBSAS2PROD Die Störung ist behoben, die Dienste sind wieder verfügbar und funktionieren wie gewohnt. Wir entschuldigen uns für alle Unannehmlichkeiten, die dadurch entstanden sind. Wenn Sie Fragen haben, wenden Sie sich bitte an unser <a href="https://support.pagero.com">Support-Team</a>

We confirm that the reason for the minor delays in document processing was due rapid increase of document traffic and a peak in Clearance requests. This issue has been solved and all affected documents were processed correctly. Additionally, we have not found any more disturbances in the flow. We apologize for any inconvenience this might have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

The period of minor delays in document processing has concluded and all documents affected have been processed correctly. We will keep monitoring the flow for the time being. We will post new updates as soon as we learn anything more about the root cause of this issue. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We are continuing to investigate the minor delays in some documents processing possibly due to a rapid increase in document traffic. Once again, we apologize for any inconvenience and will post new updates as soon as we learn anything more about it. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We’ve identified minor delays in some document processing services due to high workload these services are experiencing. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

Unfortunately we detected a malfunction in the Pagero Health Solutions AS2 service today, the 8th of May, between 03:11 PM and 03:30 PM CEST. The malfunction is already fixed. If you had trouble sending messages to our AS2 during that time frame please repeat the transmission! Affected URLs are: - http://as2prod.hbsolutions.de:8088/as2/HttpReceiver - https://as2prod.hbsolutions.de:8443/as2/HttpReceiver and following AS2IDs: - HBSAS2PRODV3SHA256RSA4096 - HBSAS2PROD - HBSAS2PROD2 Affected OFTP2 Odette ID: O01770000000000X0SU000000 The incident has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a> ************************** Leider kam es heute zu einer kurzzeitigen Störung der Erreichbarkeit unseres AS2 Servers zwischen 15:11 Uhr und 15:30 Uhr CEST. Die Störung ist schon behoben. Falls Sie während dieser Zeit Fehler beim Nachrichtenversand an unseren AS2 Server hatten, wiederholen Sie bitte die Übertragung! Betroffen sind folgende URLs: - http://as2prod.hbsolutions.de:8088/as2/HttpReceiver - https://as2prod.hbsolutions.de:8443/as2/HttpReceiver und folgende AS2IDs: - HBSAS2PRODV3SHA256RSA4096 - HBSAS2PROD - HBSAS2PROD2 Betroffene OFTP2 Odette ID: O01770000000000X0SU000000 Die Störung ist inzwischen behoben, und die Dienste sind wieder verfügbar und funktionieren wie gewohnt. Wir entschuldigen uns für alle Unannehmlichkeiten, die dadurch entstanden sind. Wenn Sie Fragen haben, wenden Sie sich bitte an unser <a href="https://support.pagero.com">Support-Team</a>

Unfortunately we detected a malfunction in the Pagero Health Solutions AS2 service today, the 8th of May, between 06:28 AM and 07:45 AM CEST. The malfunction is already fixed. If you had trouble sending messages to our AS2 during that time frame please repeat the transmission! Affected URLs are: - http://as2prod.hbsolutions.de:8088/as2/HttpReceiver - https://as2prod.hbsolutions.de:8443/as2/HttpReceiver and following AS2IDs: - HBSAS2PRODV3SHA256RSA4096 - HBSAS2PROD - HBSAS2PROD2 The incident has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a> ************************** Leider kam es heute zu einer kurzzeitigen Störung der Erreichbarkeit unseres AS2 Servers zwischen 06:28 und 07:45 Uhr CEST. Die Störung ist schon behoben. Falls Sie während dieser Zeit Fehler beim Nachrichtenversand an unseren AS2 Server hatten, wiederholen Sie bitte die Übertragung! Betroffen sind folgende URLs: - http://as2prod.hbsolutions.de:8088/as2/HttpReceiver - https://as2prod.hbsolutions.de:8443/as2/HttpReceiver und folgende AS2IDs: - HBSAS2PRODV3SHA256RSA4096 - HBSAS2PROD - HBSAS2PROD2 Die Störung ist inzwischen behoben, und die Dienste sind wieder verfügbar und funktionieren wie gewohnt. Wir entschuldigen uns für alle Unannehmlichkeiten, die dadurch entstanden sind. Wenn Sie Fragen haben, wenden Sie sich bitte an unser <a href="https://support.pagero.com">Support-Team</a>

The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We’re currently investigating reports of a potential outage for Pagero online E-banking services. Currently the E-banking web page in Pagero online is unavailable. We are working on identifying the cause and fixing the issue. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

The period of high workload that the Pagero server was experiencing has concluded, and all documents queued due to this occurrence have been processed. We will keep monitoring the flow for the time being. We apologize for any inconvenience this might have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We’re currently investigating reports of potential service delays that were identified in our communication services to and from Pagero. The interruption affects customers in the following way: - Delays in processing files We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We are currently investigating with SDI an issue related with files sent towards Sogei. As soon as we have more information, will we update this thread.

The issue has now been resolved and services are available and working as normal. All files that were missing have now been received and processed. We apologize for any inconvenience this might have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We’re currently working on an identified issue related to missing reconciliation reports and status update for sent documents to and from Swedbank. The issue was identified 2024-04-09 16:00 This impact our e-banking customers who send files to and receive files from Swedbank in ISO20022 format. We are working together with Swedbank to solve this issue. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

This issue is now considered to be resolved. For reference, please note that 550 errors are not tied exclusively to this incident, they are usually related to issues on the recipient's end. If you find similar issues upon trying to send your documents via e-mail, consider checking the situation first directly with your trading partner. We would like to apologize for any inconvenience this may have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We have been able to confirm that most documents that originally failed in delivery when being sent via email distribution due to a 550 error have been correctly sent to the recipient after they were resent in our platform. Please note that 550 errors can also take place due to issues on the recipient's end, so if the issue persists after reprocessing the document, consider checking the situation with your trading partner directly. If after reviewing the situation with them, you still find this problem, contact our <a href="https://support.pagero.com">Support team</a>.

We’re still investigating the issue and are doing our best to find a solution as soon as possible. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We’re currently investigating reports of an increase in the amount of documents that are failing to be delivered via email distribution due to a 550 error code. This issue was identified on April 2nd, 2024, at 09:21h CEST, and we are currently working on identifying the cause behind this situation. We apologize for any inconvenience this may cause, we will make sure to provide updates as soon as new information becomes available. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused. The cause of the issue related to files not being removed as expected after they had been sent and imported by Swedbank, which stopped new files from being sent to Swedbank. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We’re still working with the issue and are doing our best to find a solution as soon as possible. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We’re currently investigating an issue related to the communication of files from Pagero to Swedbank for Pagero E-banking. We are currently working on solving the issue together with Swedbank We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

The majority of documents have received their corresponding application responses successfully, and the KSA flow is generally behaving as expected. The rest of the documents should be processed shortly. We are in constant contact with our partner, Masters India, to evaluate the situation and we are actively monitoring the document flow. Once again, we apologize for the inconveniences caused.  We will get back to you as soon as we have further updates

Our partner Masters India was able to identify the potential issue affecting the KSA flow and they will be deploying a fix to this as soon as possible. Delays will still be experienced. Rest assured, We're actively monitoring the situation and will share updates promptly. Thank you again for your patience.

We continue to liaise with our partner MastersIndia to resolve the delays in the KSA flow, while closely monitoring the case. We apologise for the problems caused.

We are still closely monitoring the KSA flow and we are in communication with our Clearance Partner, MastersIndia, to ascertain the cause of the delay. We apologize for any inconvenience caused.

We’re in contact with our Clearance Partner MastersIndia to confirm the reason why this delay has taken place. We are monitoring the flow closely. Apologies for any inconvenience caused, we will post new updates as soon as we learn anything more.

We experiencing minor delays in the KSA flow and we are in communication with our Clearance Partner, MastersIndia. We are closely monitoring the flow. We apologize for any inconvenience caused.

This incident has been resolved.

The issue has now been resolved and the missing reconciliation reports from Handelsbanken have now been received and processed. We apologize for any inconvenience this might have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

There is currently an ongoing issue where reconciliation files from Handelsbanken is missing for transaction date 2024-02-29. We are currently investigating this together with Handelsbanken. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

This incident has now been solved and the flow is working as expected. All documents that were affected by this issue have been processed correctly. We apologize for any inconvenience this has caused.

The inbound flow to Pagero is currently partially stopped, which is only affecting some customers. We have identified the issue and expect to have a fix in place during the day.

The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

The majority of documents have received their corresponding application responses successfully, and the KSA flow is generally behaving as expected. However, we are experiencing minor delays in receiving some application responses. We are in constant contact with our partner, Masters India, to evaluate the situation and we are actively monitoring the document flow. Once again, we apologize for the inconveniences caused. We will get back to you as soon as we have further updates .

We wanted to inform that most of the backlogged affected documents have already receive their Clearance Responses. There are still some delays for documents that have been sent since the beginning of the incident and we are closely monitoring this with our Clearance Partner, MastersIndia. We will get back to you as soon as we have further updates about these documents. Once again, we apologize for the inconveniences caused. We will keep you informed.

We wanted to inform that 75% of the backlogged documents have been processed successfully since Friday and the remaining 25% of the documents should be processed within the next few hours. We´re monitoring the issue closely with our partner and we´ll get back to you with updates as soon as they´re available. We apologize for the inconveniences caused.

The KSA flow is still facing delays of the reception of Application Responses due to the large amount of documents both recent and backlogged ones. We continue to monitor the situation very closely with our Clearance Partner, MastersIndia, and we will keep updating you. If you have any questions, please feel free to reach out to our Support team.

The KSA flow is currently still facing delays of the reception of Application Responses due to the large amount of documents both recent and backlogged ones. This delay, however, should not extend to more than two days time. We continue to monitor the situation very closely with our partner and we will keep updating you until all the Application Responses have been successfully delivered. If you have any questions, please feel free to reach out to our Support team.

All documents affected by the delays in the KSA flow have been resent, but there are still delays of the reception of the Application Responses due to the large amount of documents both recent and backlogged ones. This delay, however, should not extend to more than two days time. We continue to monitor the situation very closely with our partner and we will keep updating you until all the Application Responses have been successfully delivered. If you have any questions, please feel free to reach out to our Support team.

The KSA flow is currently still facing delays as we process a large volume of documents, both recent and backlogged ones, causing the processing time to be longer than usual. However, as the latest investigation concludes, this delay should not extend beyond the next two days. We will continue to closely monitor the situation in collaboration with our Clearance partner. If you have any questions, please feel free to reach out to our Support team.

We are still facing a delay on ZATCA’s end, impacting the document flow for KSA. The documents are being processed, but the processing time is still taking longer than usual. We are monitoring the situation closely and we will update you as soon any new information is available. If you have any questions, please feel free to reach out to our Support team.

We are currently facing a delay on ZATCA’s end, impacting the document flow for KSA. Our team is closely monitoring the situation in collaboration with our partner. We are giving priority to handling the most recently affected documents. Rest assured, we will promptly share updates as soon as they are available. We apologize for any inconvenience caused and will post new information as soon as we receive it. If you have any questions, please feel free to reach out to our Support team.

We are still experiencing a delay on ZATCA's side, which is currently affecting the KSA document flow. Our team is actively monitoring the situation in collaboration with our Partner. We are prioritizing the handling of the most recent affected documents. Rest assured, we will promptly provide updates as soon as they become available. Apologies for any inconvenience. We will post new updates as soon as we have more information. If you have any questions, please contact our Support team.

We are still experiencing a delay on ZATCA's side, which is partially impacting the KSA document flow. We're closely monitoring the situation with our Partner, and we are reviewing the latest affected documents and handling them on priority. Furthermore, we commit to promptly informing you of any new updates as they arise. Apologies for any inconvenience. We will post new updates as soon as we have more information. If you have any questions, please contact our Support team.

We are in constant communication with our Clearance Partner, MastersIndia, and we are still monitoring the flow of documents after the fix implemented. Unfortunately, there is also a delay on ZATCA's end, which is partially impacting the flow. However, most of the documents have been correctly delivered and we are reviewing the remaining affected documents. Apologies for any inconvenience. We will post new updates as soon as we have more information.

Our Clearance Partner, MastersIndia, has informed that a fix has been implemented that should solve the delays and correct reception of Clearance requests and responses. Currently most of the documents have been correctly delivered and we are reviewing the remaining affected documents. Apologies for any inconvenience, we will post new updates as soon as the process is over.

Our Clearance Partner, MastersIndia, has informed that they are implementing a fix that should solve the delays and correct reception of Clearance requests and responses. We will provide more updates about the status and resolution of the Incident. Apologies for any inconvenience, we will post new updates as soon as we learn anything more.

We are still investigating the nature of these delays with our Clearance Partner MastersIndia. Apologies for any inconvenience this may have caused.

We’re in contact with our Clearance Partner MastersIndia to confirm the reason why this delay has taken place. Apologies for any inconvenience, we will post new updates as soon as we learn anything more.

We are in the process of confirming with our Clearance Partner MastersIndia the reason why there is an ongoing delay in the correct reception of Clearance requests and responses for invoices sent through the KSA/ZATCA document flow. We apologize for any inconvenience and will post new updates as soon as we have new information available.

The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

The fix was deployed successfully, and the majority of the documents have been sent, we are working to ensure the prompt dispatch of the remaining documents. We will continue to monitor for any further issues. Should you require further information, please don't hesitate to contact Pagero Support.

A fix has been deployed today at 21:46 CET. We are currently monitoring this deployment and the affected documents.

After a renewal of certificates towards SDI we have encountered an encryption error which prevents SDI from processing invoices. We are currently working on this and we expect for this to be solved by tomorrow. Should you require further information, please dont hesitate to contact Pagero Support.

The issue has been resolved and all services are again fully functioning. We apologize for any inconvenience this might have caused. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We have identified the cause of the error and have implemented a solution. We're currently verifying the impact of the issue on all our services. We apologize for any inconvenience. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

We’re currently investigating reports of a potential outage in one or more services in Pagero Online that was identified on 2024-02-20, we experienced a communication slowness in between our authentication services resulting in login problems for some users to Pagero Online Web Portal since 06:20 CET. We are working on identifying the cause and impact on customers. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>

Recent enhancements to the XML transformation process for Peppol BIS Billing 3.0 inadvertently resulted in the omission of the seller party’s bank details in certain instances. This issue may have impacted customers who received the aforementioned format between 14:47 on 2024-02-02, and 08:26 on 2024-02-06 at 08:26. Please note that this issue has since then been resolved. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our <a href="https://support.pagero.com">Support team</a>