P44 Incident History

Dear Valued Customer,We would like to inform you of a scheduled infrastructure maintenance affecting our Visibility Platform for Barge, Ocean D2D, Rail, Customs, and Terminal visibility services.During this period, you may experience temporary delays or errors in receiving shipment updates related to the above mentioned services.Maintenance Window:Start: April 22, 2025 – 03:00 PM UTC (05:00 PM CEST)End: April 22, 2025 – 04:00 PM UTC (06:00 PM CEST)We appreciate your understanding and patience during this time. At project44, we remain committed to providing reliable and high-availability service.If you have any questions, please feel free to contact us at support@project44.com.RegardsJayaraj BSOperations Engineer, CS

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We have been informed about the Production System Outage of the KWE EDI Production System. All Inbound & Outbound EDI file transmissions systems will be unavailable during this Period.KWE is actively investigating the issue and will provide an update as soon as a resolution is available.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best regards,Khasim ShaikSupport Operations Specialist

We have been informed about the production system outage of the Kintetsu World Express (KWE) EDI System. All Inbound & Outbound EDI file transmissions systems will be unavailable during this Period.Kintetsu World Express (KWE) is actively investigating the issue and will provide an update as soon as a resolution is available.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best regards,Khasim ShaikSupport Operations Specialist

We have been experiencing issues with our LTL Rating and Booking services within the NA region which may lead to intermittent errors.Our engineering team has identified the issue and is actively working on a permanent resolution as a top priority. While the errors are currently under control, the team continues to closely monitor the system to prevent any recurrence.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.comBest Regards,Guru Varun KotteSupport Operations Specialist

Dear Valued Customer,We would like to inform you that some customers of NA region using flat files to create shipments may be experiencing delays in shipment creation. Our engineering team is actively investigating the issue as a top priority, and we are working toward a swift resolution.We will keep you informed with any updates as more information becomes available.Thank you for your patience and understanding.Best regards,Vyshnav RajuSupport Operations Specialist

Dear Valued Customer,We are currently experiencing a delay in receiving the latest updates on Ocean Shipments within our platform.The Impact is for NA Region. Our engineering team has identified the issue and is working on a resolution.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.Best Regards,Jayaraj BSCustomer Support Operations

We will be undergoing scheduled maintenance during this time.

Dear Valued Customer,We would like to inform you of a scheduled infrastructure maintenance for the flat file upload feature (POV Manager) used to create/update and send tracking information for the shipments. During this time, the ability to upload files will be temporarily unavailable.Maintenance Window:Start: 14th April 2025 , 5:30 AM UTCEnd: 14th April 2025 , 6:30 AM UTCAs part of our commitment to providing reliable, high-availability services, we are undertaking these improvements to enhance system performance and stability. If you have any questions or require assistance, please feel free to contact us at support@project44.com.Best regards,Sai ViswanathSupport Operations Specialist

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our engineering team is actively collaborating with the carrier to determine the next steps, and we are closely monitoring the situation. We’ll continue to keep the status page updated with the latest information.Best Regards,Nihal SayedCustomer Support Operations

Dear Valued Customer,Our engineering team has deployed a fix and we are actively monitoring the situation on our and we will update the Status Page when we have further details from the teamAs an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.comBest Regards,Nihal SayedCustomer Support Operations

Dear valued Customer,We are experiencing a disruption from MSC carriers API due to which ocean shipment updates might be delayed. The Impact is for EU and NA Region. Our engineering team is investigating and will continue to provide updates as more information becomes available.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best Regards,Nihal SayedCustomer Support Operations

Dear valued Customer,We are experiencing a disruption from MSC carriers API due to which ocean shipment updates might be delayed. The Impact is for EU and NA Region. Our engineering team is investigating and will continue to provide updates as more information becomes available.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best Regards,Nihal SayedCustomer Support Operations

Dear valued Customer,We have been informed that CMA CGM is experiencing issues with their Eventhub service, which may cause delays in sending events. Their team is actively working to resolve the issue as quickly as possible.Incident start: 6th of April 2025, 07:15 PM UTCAs an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best regards,Khasim ShaikSupport Operations Specialist

Dear Valued Customer,We would like to inform you that Schmitz Cargobull has scheduled maintenance on April 6, 2025, which will last approximately four hours.Maintenance Start: April 6, 2025, at 09:00 UTCMaintenance End: April 6, 2025, at 13:00 UTCDuring this period, we anticipate a downtime of 3-4 hours due to maintenance activities. As a result, access to the TrailerConnect portal and the BeUpToDate app will be temporarily unavailable. To minimize any inconvenience, this update is scheduled for Sunday. Rest assured, all data will remain securely stored and will be fully available once the maintenance is complete.If you have any questions or require assistance, please feel free to contact our support team at support@project44.com.Thank you for your understanding.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We are experiencing a disruption with Last Mile where in users may notice a delay in events coming through Push API. Our engineering team is investigating and we will continue to provide updates as more information becomes available. As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.Regards,Riona LoboCustomer Support

Dear Valued Customer,We are currently experiencing a delay in near-real-time updates, affecting the functionality of operations. Messages received through Webhook are delayed.Our engineering team is actively working on resolving this issue, and we shall update you once it is fixed.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best Regards,Swathi Support Operations Specialist

Dear Valued Customer,We are experiencing a disruption with the LTL services. Users might experience some outages in terms of using our services.Please be assured that our engineering team is addressing the matter as a top priority. We will provide further updates as additional information becomes available.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best Regards, Swathi RSupport Operations Specialist

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We would like to inform you that we will be upgrading our platform for the North American region on March 30th, 2025. During this time, all project44 services related to all modes, except for Last Mile, may experience temporary disruptions. If you encounter any issues following the upgrade, please reach out to project44 support by emailing support@project.com.Maintenance start: 30th March 2025, 12:30 PM UTCMaintenance end: 30th March 2025, 4:30 PM UTCAs an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best regards,Aditya Pratap SinghSupport Operations Specialist

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We have been informed about the scheduled maintenance of the CMA CGM Eventhub. Please expect a delay in receiving events due to a planned maintenance for CMA CGM systems.Maintenance start: 29th of March 2025, 05:00 UTC (06:00 CET)Maintenance end: 30th of March 2025, 23:00 UTC (01:00 CET)As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.comBest regards,Riona LoboOperations Engineer, Customer Support

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer, We have received an updated schedule for the CMA CGM carrier's system maintenance, during which API access will be disrupted. The current planned time frame is as follows:Maintenance start: 29th of March 2025, 05:00 UTC (06:00 CET)Maintenance end: 30th of March 2025, 23:00 UTC (01:00 CET)As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.comBest regards,Riona Lobo, Operations Engineer, Customer Support

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We would like to inform you that we will be upgrading our platform for the Europe region on March 29th, 2025. During this time, all project44 services related to all modes, except for Last Mile, may experience temporary disruptions. If you encounter any issues following the upgrade, please reach out to project44 support by emailing support@project.com.Maintenance start: 29th March 2025, 12:30 PM UTCMaintenance end: 29th March 2025, 4:30 PM UTCAs an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best regards,Aditya Pratap SinghSupport Operations Specialist

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We have been informed that Addsecure as their under planned maintenance on March 25th 2025 There is no downtime expected, however various services will be restarted and will be offline for a short period of time during the restart. This can cause short unavailability of the service or a small delay in the data provided by that service. The following services are affected:* DataLinc, Tripevent service, Sent, Keycloak* IoTHub* Mission Planner: Application, integrator and push notifications* Driving Smart platform: integrator side* File system* Mission planner: tries from integrators to retrieve attachments* DriverLinc: attachments sent in assignments* Geozones and Maps servicesMaintenance Start: March 25th, 2025, 19:00 UTCMaintenance End: March 25th, 2025, 23:00 UTCDuring the maintenance window, the above services will be restarted multiple times as part of the upgrade process. Since these services are configured with multiple instances, we do not expect any downtime.Should you need more information prior or after the maintenance, please do not hesitate to contact our AddSecure Hotlineby email at hotline.fleetvisor@addsecure.com or www.addsecure.com Thank you for your understanding

Dear Valued Customer, As per our monitoring, this issue is now resolved. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Sai ViswanathSupport Operations Specialist

Dear Valued Customer,We are pleased to inform you that our engineering team has successfully resolved the issue and is actively monitoring the system's health. As an organization, we are committed to providing reliable and high-quality service to our customers. If you have any questions, please feel free to contact us at support@project44.com.Best regards,Sai ViswanathSupport Operations Specialist

Dear Valued Customer,We have identified the issue with POV Manager, and our Engineering Team is working collaboratively to fix it. We will provide further updates as soon as more information becomes available.As an organization, we are committed to providing reliable and high-quality service to our customers. If you have any questions, please feel free to contact us at support@project44.com.Best regards,Sai ViswanathSupport Operations Specialist

Dear Valued Customer,We are currently experiencing a disruption with POV manager. As a result, shipment creation and tracking through POVM may be delayed. However, no data or updates will be lost.Our engineering team is actively investigating the issue, and we will provide further updates as soon as more information becomes available.At project44, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please do not hesitate to contact us at support@project44.com.Best regards,Soumya Kumari Support Operations Specialist

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We have been informed about the scheduled maintenance for the carrier "EVERGREEN" EDI Service System. During this time, the EDI Service System will be unavailable due to system maintenance.Maintenance start: 22nd of March 2025, 17:30 PM UTC Maintenance end: 22nd of March 2025, 23:59 PM UTC After 00:00 UTC on March 23, 2025, EDI communication channel will be on DNS/IP addresses below: - tpegw001.shipmentchain.com 210.65.198.133 - edi1.shipmentchain.com 61.31.52.133 - edi2.shipmentchain.com 210.65.198.133 - edi3.shipmentchain.com 203.92.208.133If you are unable to access the EDI communication server, please refresh your local DNS.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.comBest regards,AdityaSupport Operations Specialist

Dear Valued Customer, As per our monitoring, this issue is now resolved. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Aditya Pratap SinghSupport Operations Specialist

Dear Valued Customer,We are pleased to inform you that our engineering team has successfully resolved the issue and is actively monitoring the system's health. The CTT platform is now fully accessible, and customers will no longer experience any issues when viewing shipments.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best Regards, Aditya Pratap SinghSupport Operations Specialist

Dear Valued Customer,Our engineering team has identified the issue and is in the process of deploying a fix. We are actively monitoring the situation and will provide updates on this thread as soon as there are further developments.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best Regards,Aditya Pratap SinghSupport Operations Specialist

Dear Valued Customer,We are currently experiencing a login issue with the CTT platform, which may impact customers' ability to log in or view shipments in the platform.Our engineering team is working diligently to fix the issue and we shall keep you posted on priority as new information becomes available.Regards,Abhra Roy Choudhury

Dear Valued Customer, As per our monitoring, this issue is now resolved. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Aditya Pratap SinghSupport Operations Specialist

Dear Valued Customer,Our engineering team is in the process of deploying a fix. We are actively monitoring the situation and will provide updates on this thread as soon as there are further developments.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best Regards,Sai ViswanathSupport Operations Specialist

Dear Valued Customer,We have identified an issue for dispatch with one of our Carriers ODFL. Customers using ODFL may see issues while dispatching using this Carrier. Our Engineering Team is working diligently to fix this issue.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Regards,Abhra Roy Choudhury

Dear Valued Customer, As per our monitoring, this issue is now resolved. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Aditya Pratap SinghSupport Operations Specialist

Dear Valued Customer,A fix has been implemented, and our team is actively monitoring the results. We will provide further updates as needed.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Dear Valued Customer,Our engineering team has identified the issue and is in the process of deploying a fix. We are actively monitoring the situation and will provide updates on this thread as soon as there are further developments.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best Regards,Sai ViswanathSupport Operations Specialist

Dear Valued Customer,We are experiencing a disruption with the LTL tracking services for our customers. Users may experience issues while trying to get tracking updates.Our engineering team is investigating and will continue to provide updates as more information becomes available.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

This incident has been resolved.

Dear Valued Customer,We would like to inform that our customers may still intermittently experience delays in ocean shipment updates. Additionally, those using the Container Track & Trace (CTT) system directly may face availability issues when accessing the CTT API and UI. We apologize for any inconvenience this may cause and appreciate your understanding.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Regards,Abhra Roy Choudhury

Dear Valued Customer, As per our monitoring, this issue is now resolved. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Aditya Pratap SinghSupport Operations Specialist

Dear Valued Customer,We are pleased to inform you that our engineering team has successfully resolved the issue, and there will be no further delays in ocean shipment updates. The Container Track & Trace (CTT) system is now fully accessible. The issue was identified to have occurred between 7:10 PM UTC and 8:20 PM UTC. The affected services are now operational, and we are closely monitoring the system's performance. A final update will be provided once the monitoring process is complete.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best Regards,Aditya Pratap SinghSupport Operations Specialist

Dear Valued Customer,Please be informed that customers using "Movement" platform in the EU and NA regions may experience delays in ocean shipment updates. Additionally, those using the Container Track & Trace (CTT) system directly may face availability issues when accessing the CTT API and UI. We apologize for any inconvenience this may cause and appreciate your understanding.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best Regards,Aditya Pratap SinghSupport Operations Specialist