Is P44 Down Right Now? Check if there is a current outage ongoing.

We are continuing to investigate this issue.

Dear Valued Customer, We are currently experiencing a disruption with the Movement platform and LTL Rating and Dispatch services. As a result, the platform may be unavailable for our users. Our engineering team is investigating the issue on high priority and we will continue to provide updates actively. As an organization, we are committed to providing reliable, high-availability service to our customers. If you have any questions, please do not hesitate to reach out to support@project44.com. Best Regards Customer Support

Dear Valued Customer,We are having a infrastructure maintenance and it shall impact LTL Booking and Rating where customers may experience delayed response times, with a minimal risk of failed requests. While we do not expect any failures, we are noting this as a precautionary measure.Maintenance start: June 02nd 2025, 7:30 AM UTC (9:30 AM CEST) Maintenance end: June 02nd 2025, 8:30 AM UTC (10:30 AM CEST)As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com Best regards,Customer Support

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer, As per our monitoring, this issue is now resolved. Things are back to normal. Let us know if you notice any discrepancy, we would be happy to help. Best Regards, Customer Support.

Dear Valued Customer, Our engineering team has implemented a change that has begun to reduce the lag. We are actively monitoring the situation and will provide a final update once the lag is within acceptable thresholds. Best Regards, Customer Support

Dear Valued Customer, We are experiencing a disruption with Last Mile where in users may notice a delay in events coming through Push API. Our engineering team is investigating and will continue to provide updates as more information becomes available. As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com. Best regards, Customer Support

Dear Valued Customer, We would like to inform you that the Carrier Turkon Open Source connectivity is currently down, and as a result, no updates are being processed at this time. Our Engineering and Network teams are actively working with Turkon to restore connectivity as quickly as possible. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Customer Support.

Dear Valued Customer,We would like to inform you that the Carrier Turkon Open Source connectivity is currently down, and as a result, no updates are being processed at this time. Our Engineering and Network teams are actively working with Turkon to restore connectivity as quickly as possible. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best Regards,Customer Support.

Dear Valued Customer,We are experiencing a disruption with Last Mile where in users may notice a delay in events coming through Push API. Our engineering team is investigating and will continue to provide updates as more information becomes available.As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.Best regards,Customer Support

We will be undergoing scheduled maintenance during this time.

Dear Valued Customer,We would like to inform you of a scheduled maintenance window that will affect the following Convey platform endpoints:https://app.getconvey.comhttps://track.getconvey.comhttps://tracking.getconvey.comMaintenance Window:Date: May 29th, 2025Time: 10:30 AM – 11:30 AM CET (9:30 AM – 10:30 AM UTC)Expected Impact:During the maintenance window, these endpoints may experience sporadic connectivity issues. Our engineering team will be actively monitoring the systems to minimize impact and ensure a swift recovery.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.comBest regards,Customer Support

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer, We are pleased to inform you that the global disruption impacting the Movement platform has been fully resolved. All systems are now fully operational, and the platform is performing as expected in NA and EU regions. Thank you for your continued patience and understanding. Best Regards Customer Support

Dear Valued Customer, The issue related to global disruption with the Movement platform has been resolved. We will continue to monitor the situation. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Thanks & Regards Customer Support

Dear Valued Customer, We are currently experiencing a disruption with the Movement platform. As a result, the platform may be unavailable for our users. Our engineering team is investigating the issue on high priority and we will continue to provide updates actively. As an organization, we are committed to providing reliable, high-availability service to our customers. If you have any questions, please do not hesitate to reach out to support@project44.com. Best Regards Customer Support

Dear Valued Customer,The issue related to global disruption with the Movement platform has been resolved. We will continue to monitor the situation.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Thanks & RegardsCustomer Support

Dear Valued Customer,We are currently experiencing a disruption with the Movement platform. As a result, the platform may be unavailable for our users. Our engineering team is investigating the issue on high priority and we will continue to provide updates actively. As an organization, we are committed to providing reliable, high-availability service to our customers. If you have any questions, please do not hesitate to reach out to support@project44.com.Best RegardsCustomer Support

Dear Valued Customer,We are currently experiencing a disruption with the Movement platform. As a result, the platform may be unavailable for our users. Our engineering team is investigating the issue on high priority and we will continue to provide updates actively. As an organization, we are committed to providing reliable, high-availability service to our customers. If you have any questions, please do not hesitate to reach out to support@project44.com.Best RegardsCustomer Support

Dear Valued Customer,We would like to inform you that we will be upgrading our platform specifically for the North American (NA) and Europe region (EU) on 24th May 2025. During this time, all project44 services related to all modes, except for Last Mile, may experience temporary disruptions. Maintenance start: May 24th 2025, 12:00 AM UTC (02:00 AM CEST)Maintenance end: May 24th 2025, 04:00 AM UTC (06:00 AM CEST)As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.comBest regards,Customer Support

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We would like to inform you of a scheduled infrastructure maintenance for Ocean and Rail within the Track OS ecosystem.Maintenance Window:Starts: May 19,2025, at 3:00 PM CEST(1:00 PM UTC)Ends: May 19,2025 at 5:00 PM CEST (3:00 PM UTC)While no disruptions are expected, there is a small chance that customers may experience brief delays or errors in shipment updates during this time period. Our team will monitor the system closely to ensure a smooth update.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer, As per our engineering team, this issue is now resolved. Things are back to normal. Let us know if you notice any discrepancy, we would be happy to help. Regards, Customer Support

We are continuing to investigate this issue.

Dear Valued Customer, We would like to inform you that customers in NA region might be experiencing a delay in receiving the latest updates in Ocean Terminal Visibility. Our engineering team is actively working on resolving the problem and is treating it as a top priority. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com. Regards, Nihal Sayed, Customer Support

This incident has been resolved.

Dear Valued Customer, As per our monitoring, this issue is now resolved. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards Guru Kotte Customer Support.

Dear Valued Customer, A fix has been successfully implemented, and our engineering team is actively monitoring the situation. Position updates are now fully operational, although there may be minor delays in event visibility. We will provide a final update once the monitoring process is complete. As an organization, we remain committed to delivering reliable and high-availability services. If you have any questions or concerns, please do not hesitate to reach out to us at support@project44.com. Regards, Customer Support

Dear Valued Customer, Our engineering team has identified the issue and is in the process of fixing it. We will provide updates on this thread as soon as there are further updates. As an organization, we remain committed to delivering reliable and high-availability services. If you have any questions or concerns, please do not hesitate to reach out to us at support@project44.com. Regards, Customer Support

Dear Valued Customer, We would like to inform you that customers leveraging Extended Ocean, Barge, and Rail modes in the North America Production environment may be experiencing delays in position updates and event visibility. Our engineering team has identified the root cause and is working diligently to resolve the issue as quickly as possible. As an organization, we remain committed to delivering reliable and high-availability services. If you have any questions or concerns, please do not hesitate to reach out to us at support@project44.com. Regards, Vaidehi Mujumdar Customer Support

Dear Valued Customer,We would like to inform you that customers in NA region might be experiencing a delay in receiving the latest updates in Ocean Terminal Visibility.Our engineering team is actively working on resolving the problem and is treating it as a top priority. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.Regards,Nihal Sayed,Customer Support

Dear Valued Customer,We would like to inform you that customers leveraging Extended Ocean, Barge, and Rail modes in the North America Production environment may be experiencing delays in position updates and event visibility.Our engineering team has identified the root cause and is working diligently to resolve the issue as quickly as possible.As an organization, we remain committed to delivering reliable and high-availability services. If you have any questions or concerns, please do not hesitate to reach out to us at support@project44.com.Regards,Vaidehi MujumdarCustomer Support

Dear Valued Customer,We would like to inform you of a Infrastructure Maintenance for our Webhook service.During this maintenance window, you may experience intermittent service unavailability to our Last Mile webhook services. Our team will be actively monitoring the systems to ensure minimal impact and prompt recovery.Maintenance Window:Start: May 15th, 2025 - 2:30 AM UTC (8 AM IST)End: May 15th, 2025 - 3:30 AM UTC (9 AM IST)As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best regards,Customer Support Operations

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We would like to inform you of a scheduled infrastructure maintenance for the ClearMetal platform.We don't anticipate any issues but there could be brief period where the ClearMetal platform will be unavailable.Our team will be closely monitoring the systems to ensure minimal impact and a swift recovery.Maintenance Window:Start: May 14th, 2025 – 8:30 AM UTC (2:00 PM IST)End : May 14th, 2025 – 10:30 AM UTC (4:00 PM IST)As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

Dear Valued Customer,We would like to inform you of a scheduled infrastructure maintenance for the Ocean Legacy FTP Server (downloads.ocean-insights.com)During this window, the FTP server will remain accessible. However, uploads will not be forwarded to the CTT platform, as the internal file processing system will be temporarily unavailableOur team will be closely monitoring the systems to ensure minimal impact Maintenance Window:
Start: May 13th, 2025 – 2:30 PM UTC (8:00 PM IST)
End: May 13th, 2025 – 7:30 PM UTC (1:00 AM IST, May 14th)Note : this maintenance will ONLY impact EDI carrier connectionsAs an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.comBest regards,Customer Support Operations

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer, As per our engineering team, this issue is now resolved. Things are back to normal. Let us know if you notice any discrepancy, we would be happy to help. Regards, Jayaraj BS Operations Engineer, Customer Support

Dear Valued Customer, Our Engineering Team is investigating this issue as a top priority, and we will continue to provide updates as more information becomes available. Thank you for your patience and understanding. Best Regards Guru Kotte Customer Support

Dear Valued Customer, We are currently experiencing an issue with our Last Mile Tracking Page 1.0 (https://tracking.getconvey.com/), which may not be loading correctly for some users. Please note that Tracking Page 2.0 (https://track.getconvey.com) is functioning as expected. Our engineering team is actively investigating the issue and treating it as a top priority. We will share updates as soon as more information becomes available. As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards Riona Lobo Customer Support

Dear Valued Customer,We are currently experiencing an issue with our Last Mile Tracking Page 1.0 (https://tracking.getconvey.com/), which may not be loading correctly for some users. Please note that Tracking Page 2.0 (https://track.getconvey.com) is functioning as expected.Our engineering team is actively investigating the issue and treating it as a top priority. We will share updates as soon as more information becomes available.As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best RegardsRiona LoboCustomer Support

Dear valued Customer, We have been informed about the scheduled maintenance of the Kintetsu World Express (KWE) EDI Production System. All Inbound & Outbound EDI file transmissions systems will be unavailable during the maintenance window. Maintenance Start: 10th May 2025, 12:30 UTC Maintenance End: 10th May 2025, 19:00 UTCAs an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best regards,Engineer, Customer Support Operations

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer, As per our monitoring the system is stable and the LTL services are functioning as expected. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Guru Varun Kotte Customer Support.

Dear Valued Customer, Our team continues to actively monitor the situation to ensure ongoing service stability, which remains our top priority. At this time, we are not observing any additional errors, and the system has remained stable. Our Engineering Team is continuing to investigate the root cause and is actively working on implementing a permanent fix to ensure long-term stability. We are committed to keeping you informed and will provide further updates as progress continues. Thank you for your continued patience and understanding. If you have any questions or concerns, please don't hesitate to reach out to us at support@project44.com. Best regards, Nihal Sayed Customer Support Operations

Dear Valued Customer, A fix has been successfully implemented, and our team is actively monitoring the situation. The LTL Rating and Booking services are now fully operational. We will provide a final update once the monitoring process is complete. Thank you for your continued patience. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Nihal Sayed Customer Support.

Dear Valued Customer, Our engineering team has identified the issue and is working on a resolution as a high priority. We are actively monitoring the situation and will provide updates on this thread as soon as there are further developments. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com Best Regards Nihal Sayed Customer Support.

Dear Valued Customer, We are currently experiencing an issue with our LTL Rating and Booking services, which may result in errors when booking or rating shipments. Our engineering team is actively working on resolving the problem and is treating it as a top priority. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com Best Regards Nihal Sayed Customer Support.

Dear Valued Customer, As per our monitoring, this issue is now resolved. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards Nihal Sayed Customer Support.

Dear Valued Customer, A fix has been successfully implemented, and our team is actively monitoring the situation. We will provide a final update once the monitoring process is complete. Thank you for your continued patience. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Nihal Sayed Customer Support.

Dear Valued Customer, We would like to inform you that some customers of NA region may be experiencing delays in receiving updates for Ocean and Truckload shipments. Our engineering team is actively working on resolving the problem and is treating it as a top priority. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com Best Regards Nihal Sayed Customer Support.

Dear Valued Customer,We would like to inform you that some customers of NA region may be experiencing delays in receiving updates for Ocean and Truckload shipments. Our engineering team is actively working on resolving the problem and is treating it as a top priority. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.comBest RegardsNihal SayedCustomer Support.

Dear Valued Customer,We are currently experiencing an issue with our LTL Rating and Booking services, which may result in errors when booking or rating shipments.Our engineering team is actively working on resolving the problem and is treating it as a top priority. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.comBest RegardsNihal SayedCustomer Support.

We will be undergoing scheduled maintenance during this time.

We will be undergoing scheduled maintenance during this time.

Dear Valued Customer,We would like to inform you of a scheduled infrastructure maintenance affecting the Movement platform for North America (NA) rail shipments.During the maintenance period, you may experience a brief impact on start tracking and push updates for Rail NA shipment.Maintenance Window:Start: May 8, 2025 – 6:30 AM UTC (12:00 PM IST)End: May 8, 2025 – 7:30 AM UTC (1:00 PM IST)As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Regards,Customer Support

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We have been informed that DSV's API will be offline for scheduled maintenance due to which their API services will be unavailable. Please expect a delay in receiving updates during this period.Maintenance start: 6th of May 2025, 17:30 UTCMaintenance end: 6th of May 2025, 21:30 UTCAs an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.Best regards,Nihal SayedCustomer Support Operations

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer, As per our monitoring, this issue is now resolved. Things are back to normal. Let us know if you notice any discrepancy, we would be happy to help. Regards, Jayaraj BS Operations Engineer, Customer Support

Dear Valued Customer, We would like to inform you that the issue has been resolved now, and our team is actively monitoring the system to ensure stability. Going forward, all new files will be processed accurately. A final update will be shared upon the completion of the monitoring period. We appreciate your continued patience and understanding. Regards, Jayaraj BS Operations Engineer, Customer Support

We are continuing to investigate this issue.

Dear Valued Customer, We would like to inform you that customers using flat files to create shipments and orders may be experiencing errors in uploading the files. Our engineering team is actively investigating the issue as a top priority, and we are working toward a swift resolution. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Customer Support

Dear Valued Customer,We would like to inform you that customers using flat files to create shipments and orders may be experiencing errors in uploading the files.Our engineering team is actively investigating the issue as a top priority, and we are working toward a swift resolution.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best Regards,Customer Support

Dear Valued Customer,We would like to inform you of a scheduled infrastructure maintenance that will affect Movement platform for Europe (EU) region. During the maintenance period, you may experience brief delays in Movement application performance, and authentication services may be briefly impacted.Maintenance Start: April 30, 2025 - 8:00 PM UTC Maintenance End: April 30, 2025 - 9:00 PM UTC As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Regards,Customer Support

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We would like to inform you of a scheduled infrastructure maintenance that will affect Movement platform for North America(NA) region. During the maintenance period, you may experience brief delays in Movement application performance, and authentication services may be briefly impacted.Maintenance Start: April 30, 2025 – 12:00 PM UTCMaintenance End: April 30, 2025 – 1:00 PM UTC As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Regards,Customer Support

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We would like to inform you of a scheduled infrastructure maintenance affecting our Visibility Platform for Barge, Ocean D2D, Rail, Customs, and Terminal visibility services.During this period, you may experience temporary delays or errors in receiving shipment updates related to the above mentioned services.Maintenance Window:Start: April 22, 2025 – 03:00 PM UTC (05:00 PM CEST)End: April 22, 2025 – 04:00 PM UTC (06:00 PM CEST)We appreciate your understanding and patience during this time. At project44, we remain committed to providing reliable and high-availability service.If you have any questions, please feel free to contact us at support@project44.com.RegardsJayaraj BSOperations Engineer, CS

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This incident has been resolved.

Dear valued Customer, We have been informed that CMA CGM is experiencing issues with their Eventhub service, which may cause delays in sending events. Their team is actively working to resolve the issue as quickly as possible. Incident start: 17th of April 2025, 11:00 PM UTC As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best regards, Jayaraj Customer Support project44

Dear Valued Customer, As confirmed by Kintetsu World Express (KWE), the EDI downtime issue has been fully resolved. All systems are now operating as expected. Best regards, Support Operations Specialist

We have been informed about the production system outage of the Kintetsu World Express (KWE) EDI System. All Inbound & Outbound EDI file transmissions systems will be unavailable during this Period. Kintetsu World Express (KWE) is actively investigating the issue and will provide an update as soon as a resolution is available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best regards, Khasim Shaik Support Operations Specialist

Dear Valued Customer, Our engineering team has implemented a permanent fix. Based on our monitoring, the issue has been fully resolved, and the system is now stable. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com Best regards, Jayaraj BS Customer Support Operations

Dear Valued Customer, We would like to inform you that no additional errors have been detected, and the system has remained stable . Our Engineering Team is continuing to investigate the root cause and is actively working on implementing a permanent fix to ensure long-term stability. We will provide further updates as more information becomes available. Thank you for your continued patience and support. For any questions or concerns, please contact us at support@project44.com. Best regards, Nihal Sayed Customer Support Operations

Dear Valued Customer, Our team continues to actively monitor the situation to ensure ongoing service stability, which remains our top priority. At this time, we are not observing any additional errors, and the system has remained stable at this time. We are committed to keeping you informed and will provide further updates as progress continues. Thank you for your continued patience and understanding. If you have any questions or concerns, please don't hesitate to reach out to us at support@project44.com. Best regards, Nihal Sayed Customer Support Operations

Dear Valued Customer, We are currently not observing any further errors, and the system has remained stable over the last 3 hours. Our Engineering Team continues to work diligently on implementing a permanent fix to ensure long-term stability. We will keep you informed of any significant developments and appreciate your continued patience and support.If you have any questions, please feel free to reach out to us at support@project44.com. Regards, Khasim Shaik

Dear Valued Customer, We are currently not observing any further errors, and the system remains stable at this time. Our Engineering Team continues to work diligently on implementing a permanent fix to ensure long-term stability. We will keep you informed of any significant developments and appreciate your continued patience and support. If you have any questions, please feel free to reach out to us at support@project44.com. Regards, Abhra Roy Choudhury

Dear Valued Customer, Our Engineering Team continues to actively monitor the situation and work toward a full resolution. Ensuring service stability remains our top priority, and we are dedicating all necessary resources to address the issue. We remain committed to keeping you informed and will share further updates as progress continues. Thank you for your continued patience and understanding. For any questions, please contact us at support@project44.com. Regards, Abhra Roy Choudhury

Dear Valued Customer, Our Engineering team has implemented a temporary fix that has helped reduce the frequency of errors to some extent. They are actively monitoring the situation and working on the next steps to ensure complete stability. We will keep you informed and provide an update as soon as more information becomes available Regards, Abhra Roy Choudhury

Dear Valued Customer, Based on our active monitoring, we are observing a resurgence of increased errors impacting LTL Rating and Booking services in the NA region. Our Engineering Team is investigating this issue as a top priority, and we will continue to provide updates as more information becomes available. Thank you for your continued patience and understanding. Regards, Jayaraj BS Customer Support Operations

Dear Valued Customer, We are currently still experiencing intermittent issues. Our Engineering Team is actively investigating the behavior, and we will continue to keep you updated on this thread as more information becomes available. Thank you for your patience and understanding. Best regards, Jayaraj BS Customer Support Operations

Dear Valued Customer, Our engineering team has identified the issue and is working on fixing it as a top priority. We are monitoring the situation closely and will keep you updated as soon as we have more information. At project44, we are committed to providing reliable and high-quality service. If you have any questions, please feel free to contact us at support@project44.com. Best regards, Jayaraj BS Customer Support Operations

We have been experiencing issues with our LTL Rating and Booking services within the NA region which may lead to intermittent errors. Our engineering team has identified the issue and is actively working on a permanent resolution as a top priority. While the errors are currently under control, the team continues to closely monitor the system to prevent any recurrence. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com Best Regards, Guru Varun Kotte Support Operations Specialist

We have been informed about the Production System Outage of the KWE EDI Production System. All Inbound & Outbound EDI file transmissions systems will be unavailable during this Period.KWE is actively investigating the issue and will provide an update as soon as a resolution is available.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best regards,Khasim ShaikSupport Operations Specialist

We have been informed about the production system outage of the Kintetsu World Express (KWE) EDI System. All Inbound & Outbound EDI file transmissions systems will be unavailable during this Period.Kintetsu World Express (KWE) is actively investigating the issue and will provide an update as soon as a resolution is available.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best regards,Khasim ShaikSupport Operations Specialist

We have been experiencing issues with our LTL Rating and Booking services within the NA region which may lead to intermittent errors.Our engineering team has identified the issue and is actively working on a permanent resolution as a top priority. While the errors are currently under control, the team continues to closely monitor the system to prevent any recurrence.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.comBest Regards,Guru Varun KotteSupport Operations Specialist

Dear Valued Customer, As per our monitoring, the lag has come down and this issue is now resolved. Best Regards, Krishnakanth Sreebhashyam Customer Support Operations

Dear Valued Customer, Our team identified high latency in updating MSC shipments during the monitoring process and has implemented the necessary changes to address the bottleneck. Latency has begun to decrease and is expected to be fully resolved within the next few hours. We continue to actively monitor the situation and will provide a final update once resolution is confirmed. Best Regards, Krishnakanth Sreebhashyam Customer Support Operations

Dear valued Customer, Based on our current monitoring, we are not observing any significant issues with the MSC carrier at this time. We will continue to monitor the situation closely and keep you informed of any developments. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Krishnakanth Sreebhashyam Customer Support Operations

Our engineering team is actively collaborating with the carrier to determine the next steps, and we are closely monitoring the situation. We’ll continue to keep the status page updated with the latest information. Best Regards, Nihal Sayed Customer Support Operations

Dear Valued Customer, Our engineering team is actively monitoring the situation on our and we will update the Status Page when we have further details from the team As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com Best Regards, Nihal Sayed Customer Support Operations

Dear valued Customer, We are currently experiencing a disruption with the MSC carrier’s API, which may cause delays in ocean shipment updates. The impact affects the EU and NA regions. Our engineering team is investigating the issue and will provide updates as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Nihal Sayed Customer Support Operations

Dear Valued Customer, As per our monitoring the system is stable and the issue is now resolved. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Regards, Guru Kotte Customer Support

Dear Valued Customer, We’re pleased to inform you that our engineering team has resolved the issue, and the files are now being processed gradually. We are actively monitoring the situation to ensure continued stability and will provide a final update shortly. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best regards, Vyshnav Raju Support Operations Specialist

Dear Valued Customer, We would like to inform you that some customers of NA region using flat files to create shipments may be experiencing delays in shipment creation. Our engineering team is actively investigating the issue as a top priority, and we are working toward a swift resolution. We will keep you informed with any updates as more information becomes available. Thank you for your patience and understanding. Best regards, Vyshnav Raju Support Operations Specialist

Dear Valued Customer,We would like to inform you that some customers of NA region using flat files to create shipments may be experiencing delays in shipment creation. Our engineering team is actively investigating the issue as a top priority, and we are working toward a swift resolution.We will keep you informed with any updates as more information becomes available.Thank you for your patience and understanding.Best regards,Vyshnav RajuSupport Operations Specialist

Dear Valued Customer, As per our monitoring, this issue is now resolved. Things are back to normal. Let us know if you notice any discrepancy, we would be happy to help. Regards, Vyshnav Raju Customer Support

Dear Valued Customer, Our engineering team has identified the issue and is working on a resolution as a high priority. We are actively monitoring the situation and will provide updates on this thread as soon as there are further developments. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Jayaraj BS Customer Support Operations

We are continuing to investigate this issue.

Dear Valued Customer, We are currently experiencing a delay in receiving the latest updates on Ocean Shipments within our platform.The Impact is for NA Region. Our engineering team has identified the issue and is working on a resolution. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com. Best Regards, Jayaraj BS Customer Support Operations

Dear Valued Customer,We are currently experiencing a delay in receiving the latest updates on Ocean Shipments within our platform.The Impact is for NA Region. Our engineering team has identified the issue and is working on a resolution.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.Best Regards,Jayaraj BSCustomer Support Operations

We will be undergoing scheduled maintenance during this time.

Dear Valued Customer,We would like to inform you of a scheduled infrastructure maintenance for the flat file upload feature (POV Manager) used to create/update and send tracking information for the shipments. During this time, the ability to upload files will be temporarily unavailable.Maintenance Window:Start: 14th April 2025 , 5:30 AM UTCEnd: 14th April 2025 , 6:30 AM UTCAs part of our commitment to providing reliable, high-availability services, we are undertaking these improvements to enhance system performance and stability. If you have any questions or require assistance, please feel free to contact us at support@project44.com.Best regards,Sai ViswanathSupport Operations Specialist

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our engineering team is actively collaborating with the carrier to determine the next steps, and we are closely monitoring the situation. We’ll continue to keep the status page updated with the latest information.Best Regards,Nihal SayedCustomer Support Operations

Dear Valued Customer,Our engineering team has deployed a fix and we are actively monitoring the situation on our and we will update the Status Page when we have further details from the teamAs an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.comBest Regards,Nihal SayedCustomer Support Operations

Dear valued Customer,We are experiencing a disruption from MSC carriers API due to which ocean shipment updates might be delayed. The Impact is for EU and NA Region. Our engineering team is investigating and will continue to provide updates as more information becomes available.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best Regards,Nihal SayedCustomer Support Operations

Dear valued Customer,We are experiencing a disruption from MSC carriers API due to which ocean shipment updates might be delayed. The Impact is for EU and NA Region. Our engineering team is investigating and will continue to provide updates as more information becomes available.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best Regards,Nihal SayedCustomer Support Operations

This incident has been resolved.

Dear valued Customer, We have been informed that CMA CGM is experiencing issues with their Eventhub service, which may cause delays in sending events. Their team is actively working to resolve the issue as quickly as possible. Incident start: 6th of April 2025, 07:15 PM UTC As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best regards, Khasim Shaik Support Operations Specialist

Dear valued Customer,We have been informed that CMA CGM is experiencing issues with their Eventhub service, which may cause delays in sending events. Their team is actively working to resolve the issue as quickly as possible.Incident start: 6th of April 2025, 07:15 PM UTCAs an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best regards,Khasim ShaikSupport Operations Specialist

Dear Valued Customer,We would like to inform you that Schmitz Cargobull has scheduled maintenance on April 6, 2025, which will last approximately four hours.Maintenance Start: April 6, 2025, at 09:00 UTCMaintenance End: April 6, 2025, at 13:00 UTCDuring this period, we anticipate a downtime of 3-4 hours due to maintenance activities. As a result, access to the TrailerConnect portal and the BeUpToDate app will be temporarily unavailable. To minimize any inconvenience, this update is scheduled for Sunday. Rest assured, all data will remain securely stored and will be fully available once the maintenance is complete.If you have any questions or require assistance, please feel free to contact our support team at support@project44.com.Thank you for your understanding.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer, As per our monitoring, this issue is now resolved. Things are back to normal. Let us know if you notice any discrepancy, we would be happy to help.

Dear Valued Customer, A fix has been implemented, and our team is actively monitoring the situation. We will provide a final update once the monitoring process is complete. Thank you for your continued patience. Regards, Riona Lobo Customer Support

Dear Valued Customer, Our engineering team is actively addressing the issue and has identified a potential solution. Latency has been steadily decreasing as the team implemented additional measures. We will provide updates here as soon as we have more information. Stay tuned for further details. Regards, Riona Lobo Customer Support

Dear Valued Customer, The latency is decreasing gradually and slowly. We will keep this thread updated once we have further details. Our engineering team is investigating and will continue to provide updates as more information becomes available. Regards, Riona Lobo Customer Support

Dear Valued Customer, Our engineering team has been able to reduce the latency significantly. We are actively monitoring the situation and will provide a final update once the issue is fully resolved. Regards, Riona Lobo Customer Support

Dear Valued Customer, We are experiencing a disruption with Last Mile where in users may notice a delay in events coming through Push API. Our engineering team is investigating and we will continue to provide updates as more information becomes available. As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com. Regards, Riona Lobo Customer Support

Dear Valued Customer,We are experiencing a disruption with Last Mile where in users may notice a delay in events coming through Push API. Our engineering team is investigating and we will continue to provide updates as more information becomes available. As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact support@project44.com.Regards,Riona LoboCustomer Support

Dear Valued Customer, As per our monitoring the system is stable and the issue is now resolved. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Guru Varun Kotte Support Operations Specialist

Dear Valued Customer, A fix has been implemented, and our team is actively monitoring the situation. Messages received through Webhook are now fully operational. We will provide a final update once the monitoring process is complete. Thank you for your continued patience.

Dear Valued Customer, Our engineering team has identified the issue and is working on a resolution as a high priority. We are actively monitoring the situation and will provide updates on this thread as soon as there are further developments.

Dear Valued Customer, We are currently experiencing a delay in near-real-time updates, affecting the functionality of operations. Messages received through Webhook are delayed. Our engineering team is actively working on resolving this issue, and we shall update you once it is fixed. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Swathi Support Operations Specialist

Dear Valued Customer,We are currently experiencing a delay in near-real-time updates, affecting the functionality of operations. Messages received through Webhook are delayed.Our engineering team is actively working on resolving this issue, and we shall update you once it is fixed.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best Regards,Swathi Support Operations Specialist

Dear Valued Customer, As per our monitoring the system is stable and the LTL services are functioning as expected. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Guru Varun Kotte Support Operations Specialist

Dear Valued Customer, A fix has been implemented, and and our team is actively monitoring the situation. The LTL services are now operational, we will provide a final update once monitoring is complete. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Swathi R Support Operations Specialist

Dear Valued Customer, Our engineering team has identified the issue and is working on a resolution as a high priority. We are actively monitoring the situation and will provide updates on this thread as soon as there are further developments. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Swathi R Support Operations Specialist

Dear Valued Customer, We are experiencing a disruption with the LTL services. Users might experience some outages in terms of using our services. Please be assured that our engineering team is addressing the matter as a top priority. We will provide further updates as additional information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Swathi R Support Operations Specialist

Dear Valued Customer,We are experiencing a disruption with the LTL services. Users might experience some outages in terms of using our services.Please be assured that our engineering team is addressing the matter as a top priority. We will provide further updates as additional information becomes available.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best Regards, Swathi RSupport Operations Specialist

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We would like to inform you that we will be upgrading our platform for the North American region on March 30th, 2025. During this time, all project44 services related to all modes, except for Last Mile, may experience temporary disruptions. If you encounter any issues following the upgrade, please reach out to project44 support by emailing support@project.com.Maintenance start: 30th March 2025, 12:30 PM UTCMaintenance end: 30th March 2025, 4:30 PM UTCAs an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best regards,Aditya Pratap SinghSupport Operations Specialist

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We have been informed about the scheduled maintenance of the CMA CGM Eventhub. Please expect a delay in receiving events due to a planned maintenance for CMA CGM systems.Maintenance start: 29th of March 2025, 05:00 UTC (06:00 CET)Maintenance end: 30th of March 2025, 23:00 UTC (01:00 CET)As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.comBest regards,Riona LoboOperations Engineer, Customer Support

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer, We have received an updated schedule for the CMA CGM carrier's system maintenance, during which API access will be disrupted. The current planned time frame is as follows:Maintenance start: 29th of March 2025, 05:00 UTC (06:00 CET)Maintenance end: 30th of March 2025, 23:00 UTC (01:00 CET)As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.comBest regards,Riona Lobo, Operations Engineer, Customer Support

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We would like to inform you that we will be upgrading our platform for the Europe region on March 29th, 2025. During this time, all project44 services related to all modes, except for Last Mile, may experience temporary disruptions. If you encounter any issues following the upgrade, please reach out to project44 support by emailing support@project.com.Maintenance start: 29th March 2025, 12:30 PM UTCMaintenance end: 29th March 2025, 4:30 PM UTCAs an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best regards,Aditya Pratap SinghSupport Operations Specialist

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We have been informed that Addsecure as their under planned maintenance on March 25th 2025 There is no downtime expected, however various services will be restarted and will be offline for a short period of time during the restart. This can cause short unavailability of the service or a small delay in the data provided by that service. The following services are affected:* DataLinc, Tripevent service, Sent, Keycloak* IoTHub* Mission Planner: Application, integrator and push notifications* Driving Smart platform: integrator side* File system* Mission planner: tries from integrators to retrieve attachments* DriverLinc: attachments sent in assignments* Geozones and Maps servicesMaintenance Start: March 25th, 2025, 19:00 UTCMaintenance End: March 25th, 2025, 23:00 UTCDuring the maintenance window, the above services will be restarted multiple times as part of the upgrade process. Since these services are configured with multiple instances, we do not expect any downtime.Should you need more information prior or after the maintenance, please do not hesitate to contact our AddSecure Hotlineby email at hotline.fleetvisor@addsecure.com or www.addsecure.com Thank you for your understanding

Dear Valued Customer, As per our monitoring, this issue is now resolved. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Sai Viswanath Support Operations Specialist

Dear Valued Customer, We are pleased to inform you that our engineering team has successfully resolved the issue and is actively monitoring the system's health. As an organization, we are committed to providing reliable and high-quality service to our customers. If you have any questions, please feel free to contact us at support@project44.com. Best regards, Sai Viswanath Support Operations Specialist

Dear Valued Customer, We have identified the issue with POV Manager, and our Engineering Team is working collaboratively to fix it. We will provide further updates as soon as more information becomes available. As an organization, we are committed to providing reliable and high-quality service to our customers. If you have any questions, please feel free to contact us at support@project44.com. Best regards, Sai Viswanath Support Operations Specialist

Dear Valued Customer, We are currently experiencing a disruption with POV manager. As a result, shipment creation and tracking through POVM may be delayed. However, no data or updates will be lost. Our engineering team is actively investigating the issue, and we will provide further updates as soon as more information becomes available. At project44, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please do not hesitate to contact us at support@project44.com. Best regards, Soumya Kumari Support Operations Specialist

Dear Valued Customer, As per our monitoring, this issue is now resolved. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Sai ViswanathSupport Operations Specialist

Dear Valued Customer,We are pleased to inform you that our engineering team has successfully resolved the issue and is actively monitoring the system's health. As an organization, we are committed to providing reliable and high-quality service to our customers. If you have any questions, please feel free to contact us at support@project44.com.Best regards,Sai ViswanathSupport Operations Specialist

Dear Valued Customer,We have identified the issue with POV Manager, and our Engineering Team is working collaboratively to fix it. We will provide further updates as soon as more information becomes available.As an organization, we are committed to providing reliable and high-quality service to our customers. If you have any questions, please feel free to contact us at support@project44.com.Best regards,Sai ViswanathSupport Operations Specialist

Dear Valued Customer,We are currently experiencing a disruption with POV manager. As a result, shipment creation and tracking through POVM may be delayed. However, no data or updates will be lost.Our engineering team is actively investigating the issue, and we will provide further updates as soon as more information becomes available.At project44, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please do not hesitate to contact us at support@project44.com.Best regards,Soumya Kumari Support Operations Specialist

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We have been informed about the scheduled maintenance for the carrier "EVERGREEN" EDI Service System. During this time, the EDI Service System will be unavailable due to system maintenance.Maintenance start: 22nd of March 2025, 17:30 PM UTC Maintenance end: 22nd of March 2025, 23:59 PM UTC After 00:00 UTC on March 23, 2025, EDI communication channel will be on DNS/IP addresses below: - tpegw001.shipmentchain.com 210.65.198.133 - edi1.shipmentchain.com 61.31.52.133 - edi2.shipmentchain.com 210.65.198.133 - edi3.shipmentchain.com 203.92.208.133If you are unable to access the EDI communication server, please refresh your local DNS.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.comBest regards,AdityaSupport Operations Specialist

Dear Valued Customer, As per our monitoring, this issue is now resolved. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Aditya Pratap Singh Support Operations Specialist

Dear Valued Customer, We are pleased to inform you that our engineering team has successfully resolved the issue and is actively monitoring the system's health. The CTT platform is now fully accessible, and customers will no longer experience any issues when viewing shipments. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Aditya Pratap Singh Support Operations Specialist

Dear Valued Customer, Our engineering team has identified the issue and is in the process of deploying a fix. We are actively monitoring the situation and will provide updates on this thread as soon as there are further developments. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Aditya Pratap Singh Support Operations Specialist

Dear Valued Customer, We are currently experiencing a login issue with the CTT platform, which may impact customers' ability to log in or view shipments in the platform. Our engineering team is working diligently to fix the issue and we shall keep you posted on priority as new information becomes available. Regards, Abhra Roy Choudhury

Dear Valued Customer, As per our monitoring, this issue is now resolved. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Aditya Pratap SinghSupport Operations Specialist

Dear Valued Customer,We are pleased to inform you that our engineering team has successfully resolved the issue and is actively monitoring the system's health. The CTT platform is now fully accessible, and customers will no longer experience any issues when viewing shipments.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best Regards, Aditya Pratap SinghSupport Operations Specialist

Dear Valued Customer,Our engineering team has identified the issue and is in the process of deploying a fix. We are actively monitoring the situation and will provide updates on this thread as soon as there are further developments.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best Regards,Aditya Pratap SinghSupport Operations Specialist

Dear Valued Customer,We are currently experiencing a login issue with the CTT platform, which may impact customers' ability to log in or view shipments in the platform.Our engineering team is working diligently to fix the issue and we shall keep you posted on priority as new information becomes available.Regards,Abhra Roy Choudhury

Dear Valued Customer, As per our monitoring, this issue is now resolved. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Aditya Pratap Singh Support Operations Specialist

Dear Valued Customer, Our engineering team is in the process of deploying a fix. We are actively monitoring the situation and will provide updates on this thread as soon as there are further developments. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Sai Viswanath Support Operations Specialist

Dear Valued Customer, We have identified an issue for dispatch with one of our Carriers ODFL. Customers using ODFL may see issues while dispatching using this Carrier. Our Engineering Team is working diligently to fix this issue. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Regards, Abhra Roy Choudhury

Dear Valued Customer, As per our monitoring, this issue is now resolved. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Aditya Pratap SinghSupport Operations Specialist

Dear Valued Customer,Our engineering team is in the process of deploying a fix. We are actively monitoring the situation and will provide updates on this thread as soon as there are further developments.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best Regards,Sai ViswanathSupport Operations Specialist

Dear Valued Customer,We have identified an issue for dispatch with one of our Carriers ODFL. Customers using ODFL may see issues while dispatching using this Carrier. Our Engineering Team is working diligently to fix this issue.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Regards,Abhra Roy Choudhury

Dear Valued Customer, As per our monitoring, this issue is now resolved. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Aditya Pratap Singh Support Operations Specialist

Dear Valued Customer, A fix has been implemented, and our team is actively monitoring the results. We will provide further updates as needed. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Dear Valued Customer, Our engineering team has identified the issue and is in the process of deploying a fix. We are actively monitoring the situation and will provide updates on this thread as soon as there are further developments. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Sai Viswanath Support Operations Specialist

Dear Valued Customer, We are experiencing a disruption with the LTL tracking services for our customers. Users may experience issues while trying to get tracking updates. Our engineering team is investigating and will continue to provide updates as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Dear Valued Customer, As per our monitoring, this issue is now resolved. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Aditya Pratap SinghSupport Operations Specialist

Dear Valued Customer,A fix has been implemented, and our team is actively monitoring the results. We will provide further updates as needed.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Dear Valued Customer,Our engineering team has identified the issue and is in the process of deploying a fix. We are actively monitoring the situation and will provide updates on this thread as soon as there are further developments.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best Regards,Sai ViswanathSupport Operations Specialist

Dear Valued Customer,We are experiencing a disruption with the LTL tracking services for our customers. Users may experience issues while trying to get tracking updates.Our engineering team is investigating and will continue to provide updates as more information becomes available.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

This incident has been resolved.

Dear Valued Customer, We would like to inform that our customers may still intermittently experience delays in ocean shipment updates. Additionally, those using the Container Track & Trace (CTT) system directly may face availability issues when accessing the CTT API and UI. We apologize for any inconvenience this may cause and appreciate your understanding. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Regards, Abhra Roy Choudhury

This incident has been resolved.

Dear Valued Customer,We would like to inform that our customers may still intermittently experience delays in ocean shipment updates. Additionally, those using the Container Track & Trace (CTT) system directly may face availability issues when accessing the CTT API and UI. We apologize for any inconvenience this may cause and appreciate your understanding.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Regards,Abhra Roy Choudhury

Dear Valued Customer, As per our monitoring, this issue is now resolved. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Aditya Pratap Singh Support Operations Specialist

Dear Valued Customer, We are pleased to inform you that our engineering team has successfully resolved the issue, and there will be no further delays in ocean shipment updates. The Container Track & Trace (CTT) system is now fully accessible. The issue was identified to have occurred between 7:10 PM UTC and 8:20 PM UTC. The affected services are now operational, and we are closely monitoring the system's performance. A final update will be provided once the monitoring process is complete. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Aditya Pratap Singh Support Operations Specialist

Dear Valued Customer, Please be informed that customers using "Movement" platform in the EU and NA regions may experience delays in ocean shipment updates. Additionally, those using the Container Track & Trace (CTT) system directly may face availability issues when accessing the CTT API and UI. We apologize for any inconvenience this may cause and appreciate your understanding. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Aditya Pratap Singh Support Operations Specialist

Dear Valued Customer, As per our monitoring, this issue is now resolved. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Aditya Pratap SinghSupport Operations Specialist

Dear Valued Customer,We are pleased to inform you that our engineering team has successfully resolved the issue, and there will be no further delays in ocean shipment updates. The Container Track & Trace (CTT) system is now fully accessible. The issue was identified to have occurred between 7:10 PM UTC and 8:20 PM UTC. The affected services are now operational, and we are closely monitoring the system's performance. A final update will be provided once the monitoring process is complete.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best Regards,Aditya Pratap SinghSupport Operations Specialist

Dear Valued Customer,Please be informed that customers using "Movement" platform in the EU and NA regions may experience delays in ocean shipment updates. Additionally, those using the Container Track & Trace (CTT) system directly may face availability issues when accessing the CTT API and UI. We apologize for any inconvenience this may cause and appreciate your understanding.As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.Best Regards,Aditya Pratap SinghSupport Operations Specialist

Dear Valued Customer, As per our monitoring, this issue is now completely resolved. Best Regards, Vyshnav Raju Support Operations Specialist

Dear Valued Customer, As per the latest update from Estes Express, this issue has been resolved. We are continuing to monitor from our end. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Vyshnav Raju Support Operations Specialist

Dear Valued Customer, We have been informed by one of our LTL Carriers: Estes Express (EXLA) that they are facing an partial outage which impacts their LTL rating services where the service is timing out with no Rates being produced, or the response times are longer than normal. We are actively coordinating with EXLA on the same and shall keep you posted once more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Vyshnav Raju Support Operations Specialist

Dear Valued Customer, As per our monitoring, this issue is now completely resolved. Best Regards, Vyshnav Raju Support Operations Specialist

Dear Valued Customer, As per the latest update from Estes Express, this issue has been resolved. We are continuing to monitor from our end. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Vyshnav Raju Support Operations Specialist

Dear Valued Customer, We have been informed by one of our LTL Carriers: Estes Express (EXLA) that they are facing an outage which impacts their LTL services. We are actively coordinating with EXLA on the same and shall keep you posted once more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Vyshnav Raju Support Operations Specialist

Dear Valued Customer, We would like to inform you that the ZIM API connectivity has been resumed, all shipment status updates will be processed having them updated with the latest status. We will monitor the progress, so there will be no data loss. We sincerely apologize for any inconvenience this may cause and appreciate your understanding. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Soumya Kumari Support Operations Specialist

Dear Valued Customer, We would like to inform you that the ZIM API connectivity is currently down, and as a result, no updates are being processed at this time. Our Engineering and Network teams are actively working with ZIM to restore connectivity as quickly as possible. Once restored, we will ensure that both historical and current data are synchronized, so there will be no data loss. We sincerely apologize for any inconvenience this may cause and appreciate your understanding. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Aditya Pratap Singh Support Operations Specialist

Dear Valued Customer, As per the latest update, Con-way Freight (CNWY) team has confirmed that the issue with LTL Rating and Dispatch service has been resolved. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best regards, Sai Viswanath Support Operations Specialist

Dear Valued Customer, Con-way Freight (CNWY) is currently experiencing issues with its LTL Rating and Dispatch services. Our team is actively following up with them and will keep you informed as soon as we receive any updates. Best regards, Sai Viswanath Support Operations Specialist

Dear Valued Customer, We are pleased to inform you that the disruption for LTL Services has been fully resolved. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Regards, Nihal Sayed Support Operations

Dear Valued Customer, Our engineering team has resolved the issue and is actively monitoring the system's health. The LTL services are now operational. We will provide a final update once the monitoring is successfully completed. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Regards, Nihal Sayed Support Operations

Dear Valued Customer, Our engineering team has identified the issue and is working on a resolution as a high priority. The team has determined that the impact of the issue will cause customers to experience intermittent issues with the LTL services. Regards, Nihal Sayed Support Operations

Dear Valued Customer, We are currently experiencing an issue with our LTL rating services, which may result in errors when attempting to obtain rates. Please be assured that our engineering team is addressing the matter as a top priority. We will provide further updates as additional information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Regards, Nihal Sayed Support Operations

This incident has been resolved.

We are continuing to monitor for any further issues.

Dear Valued Customer, According to the latest update, Omnitracs and Sylectus have come back online, and data ingestion has begun. The ELD provider is currently monitoring the data processing. We will inform you as soon as we receive the final update. Best Regards, Nihal Sayed Operations Specialist

Dear valued customer , Omnitracs and Sylectus ELD integrations are currently non-operational due to an issue with the providers' API infrastructure. The last position data was received at 3 PM CST on February 16th (9 PM UTC) We will provide updates as soon as more information becomes available As an organization, we are committed to providing reliable, high-availability service to our customers. If you have any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Krishnakanth Sreebhashyam Operations Specialist

Dear Valued Customer, The issue has been resolved, and our systems are now functioning as expected. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Khasim Shaik Support Operations specialist

Dear Valued Customer, We would like to inform you that our engineering team has successfully addressed the issue, and we are actively monitoring the system. We will provide you with a final update in due course. We appreciate your patience during this process. Regards Nihal Sayed Support Operations

We are continuing to work on a fix for this issue.

Dear Valued Customer, We are currently experiencing technical issues that are causing delays in tracking updates for TruckLoad, LTL, Parcel, Rail, Ocean and Air. Additionally, the creation and updation of Orders and loads may also be impacted. Our engineering team has identified the issue and working on the resolution as a top priority, and we will keep you informed with updates as soon as more information becomes available. Regards Nihal Sayed Support Operations

This incident has been resolved.

Dear Valued Customer, We've been informed that the ELD provider, Omnitracs, is currently facing system delays. While the system is still operational, data processing is slower than usual, which may affect the quality and performance of shipments being tracked by Omnitracs. The provider has indicated that this issue may persist until Monday. We will keep you informed of any updates as soon as we have more information. As an organization, we are committed to providing reliable, high-availability service to our customers. If you have any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Swathi Operations Specialist

Dear Valued Customer, The incident has been resolved. Best Regards, Sai Viswanath Support Operations Specialiast

Dear Valued Customer, Our engineering team has deployed a fix, and the lag is gradually decreasing. We are actively monitoring the situation on our end and will keep this thread updated with further developments. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Sai Viswanath Support Operations Specialiast

Dear Valued Customer, We would like to inform you that our engineering team is actively investigating the issue. We will provide you with updates as soon as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Sai Viswanath Support Operations Specialiast

Dear valued Customer, We are experiencing a disruption at our end due to which some parcel Tracking and shipment updates might be delayed. The Impact is limited to the NA Region. Our engineering team is investigating and will continue to provide updates as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Nihal Sayed Engineer, Customer Support Operations

This incident has been resolved.

Dear Valued Customer, This is a reminder that project44 will discontinue support for TLS 1.0 and TLS 1.1 protocols effective January 31, 2025. To ensure uninterrupted service, we kindly request you to upgrade to TLS 1.2 or higher at the earliest convenience. Steps to Take: Upgrade to TLS 1.2 or Higher: Confirm that your client, SDK, or tooling supports TLS 1.2 or a more recent version. Update Environments: Update any relevant operating systems, libraries (e.g., OpenSSL), or dependencies to enforce TLS 1.2 or higher. Validate Configuration: Ensure your code or API consumers are explicitly configured to support TLS 1.2+ and do not fallback to outdated protocols. We recommend coordinating with your IT or Engineering team to implement these changes promptly. If you have any questions or concerns, please feel free to reach out to your Customer Success Manager (CSM) or contact us at support@project44.com. Regards, Abhra Roy Choudhury

This Incident has been Resolved.

Dear Valued Customer, We are pleased to inform you that the disruption with Root Cause Analysis (RCA) historical shipment list page has been resolved. Our team is actively monitoring the system to ensure continued stability and optimal performance. As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Sai Viswanath Support Operations Specialist

The issue has been identified and a fix is being implemented.

Dear Valued Customer, We are experiencing an issue where navigating to the Root Cause Analysis (RCA) historical shipment list page temporarily freezes the Movement UI. Customers using Root Cause Analysis-FTL and Ocean may experience unresponsiveness, where actions or clicks are not registered. The only possible action at this point is to reload the page from the browser. Our engineering team is investigating and will continue to provide updates as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Khasim Shaik Engineer, Customer Support Operations

Dear Valued Customer, We are pleased to inform you that the issue has been resolved. The Movement Public shareable links are now functioning as expected and no longer redirect users to the Movement login page. As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Regards, Naveen Kumar R Support Operations Specialist

Dear Valued Customer, We are pleased to inform you that the issue has been successfully resolved by our Engineering Team. Movement Public shareable links are now functioning correctly and no longer direct users to the Movement login page. Our Engineering Team will continue to monitor the situation closely, and we will provide further updates on the Status Page as additional information becomes available. As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Regards, Guru Varun Kotte Operations Engineer

Dear Valued Customer, We are currently experiencing an issue where users may encounter difficulties accessing Movement shareable links, as they are being redirected to the Movement login page. This issue is impacting both the NA and EU regions. Our engineering team is actively investigating the matter and will provide updates as soon as more information becomes available As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com Regards, Krishnakanth Sreebhashyam Operations Engineer

This incident has been resolved.

Dear Valued Customer, We are pleased to inform you that the delays in tracking updates for both Truckload and Ocean shipments have been resolved. Our team is actively monitoring the system to ensure continued stability and optimal performance. As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards Naveen Kumar R Support Opertions Specialist

Dear Valued Customer, We are currently experiencing delays in tracking updates for both Truckload and Ocean shipments within the North America region on the Movement Platform. Our engineering team is actively working to resolve the issue, and we will provide additional updates as more information becomes available. As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com Regards, Abhra Roy Choudhury

This incident has been resolved.

Dear Valued Customer, As per the latest updates from Blue Yonder, the majority of their impacted customers have had their services restored. Their teams are continuing to collaborate closely with the affected customers throughout the restoration process and are providing updates as necessary. The investigation is still ongoing. For the most up to date information on the outage, please refer to this site: https://blueyonder.com/customer-update As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Regards, Aditya Pratap Singh

Dear Valued Customer, As per the latest updates received from Blue Yonder they have partnered with external experts to enhance their security measures and strengthen their protocols. They have engaged with affected customers to support them through the recovery process. For the most up to date information on the outage, please refer to this site: https://blueyonder.com/customer-update As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Regards, Abhra Roy Choudhury

Dear Valued Customer, p44 is aware of the recent outages affecting the Blue Yonder TMS platform, which may be impacting some of our esteemed customers and carriers utilizing their solution. Please rest assured that we are closely monitoring the situation and maintaining active communication with our partners at Blue Yonder to stay informed of any updates. For the most up to date information on the outage, please refer to this site: https://blueyonder.com/customer-update As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Regards, Abhra Roy Choudhury

Dear Valued Customer, Based on the latest update, the issue has been resolved, and the Last Mile application is now fully accessible and operational. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Soumya Kumari Support Operations specialist

Dear Valued Customer, The Last Mile application is accessible and stable now. We are continuing to monitor the situation. We will keep you posted As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com

Dear Valued Customer, We are pleased to inform you that, as confirmed by our engineering team, the Last Mile Application is now accessible. Our team is diligently monitoring the system's performance to ensure continued stability. As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards Naveen Kumar R Support Operations Specialist

Dear Valued Customer, Our engineering team is actively continuing their investigation into the issue. We will keep you updated with any significant developments as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Sai Viswanath Support Operations Specialist

We are continuing to investigate this issue.

Dear Valued customer, We are currently facing an issue with our Last Mile Application. The customers would be able to access all other last mile services except the last mile application https://app.getconvey.com. Our engineering team is actively investigating the issue and will provide updates as new information becomes available. As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards Khasim Support Operations Specialist

Dear Valued Customer, As per the latest update, TForce (TFIN) team has confirmed that the issue with LTL dispatch service has been resolved. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Soumya Kumari Support Operations specialist

Dear Valued Customer, TForce freight (TFIN) is facing a downtime with their LTL Dispatch service. Our team is actively following with them and shall keep you posted as soon as more information becomes available. Best regards, Sai Viswanath Support Operations Specialist

Dear Valued Customer, The issue has been resolved, and the new updates should now process as expected. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Vyshnav Raju Support Operations Specialist

Dear Valued Customer, Our engineering team has identified the issue and implemented a fix. We are continuing to monitor from our end and shall post a final update as more information is available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Swathi Support Operations Specialist

Dear Valued Customer, We are currently seeing an issue in receiving delayed shipment updates for Ocean D2D, Barge, Customs and Terminal visibility under Ocean Insights. Our team is working on high priority to resolve the issue and there is no data loss expected. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Swathi Support Operations Specialist

Dear Valued Customer, As per our monitoring, this issue is now resolved. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Aditya Pratap Singh Support Operations Specialist

Dear Valued Customer, Our engineering team has identified the issue and implemented a fix. We are continuing to monitor from our end and shall post a final update as more information is available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Vyshnav Raju Support Operations Specialist

Dear Valued Customer, We are currently experiencing issues with tracking updates on the Movement platform for ocean shipments For NA region. During this period, Customers would face delays in tracking shipments. Our engineering team is investigating and will continue to provide updates as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Vyshnav Raju Support Operations Specialist

This incident has been resolved.

Dear valued Customer, We have been informed that CMA CGM is experiencing issues with their Digital Factory service which may cause API access to be disrupted. Our partners are working on resolving this quickly. Incident start: 02nd of January 2025, 03:00 PM UTC As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best regards, Swathi R Support Operations Specialist

Dear Valued Customer, We have been informed that the issue with the ELD Provider "Omnitracs" is now resolved and functioning as expected. Best Regards, Sai Viswanath Support Operations Specialist

Dear Valued Customer, As per the latest update - Omnitracs ELD provider is currently experiencing an additional issue with their database. The DBAs are actively working to resolve the issue; however, an ETA has not yet been provided. We will keep you updated as soon as further information becomes available. Best Regards, Krishnakanth Sreebhashyam Support Operations Specialist

Dear Valued Customer, We have been informed that the ELD provider Omnitracs is currently experiencing a disruption with their API, which is not functioning as expected. We have already reached out to them, and they are prioritizing the resolution of the issue. We will keep you updated with any new developments as soon as they become available. As an organization, we are committed to providing reliable, high-availability service to our customers. If you have any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Krishnakanth Sreebhashyam Support Operations Specialist

Dear Valued Customer, We are pleased to inform you that our engineering team has successfully resolved the reported issue. Exporting shipments from the UI application is now functioning seamlessly, with no delays observed. All systems are operating as expected. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Naveen Kumar R Support Operations Specialist

Dear Valued Customer, Our engineering team has recently confirmed that there are no delays in exporting shipments from the UI application. We are closely monitoring the system's performance to ensure everything continues to operate seamlessly. A final update on the resolution will be shared within the next 24 hours. We sincerely appreciate your patience and understanding during this time. Regards, Abhra Roy Choudhury

Dear Valued Customer, Our engineering team has identified the issue and is working on a fix. We will continue to provide updates as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Aditya Support Operations Specialist

Dear Valued Customer, We are experiencing an issue with our Last Mile platform where there is a lag in exporting shipments from the UI application. Our Engineering Team is actively working on resolving the issue and we will update this thread once more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Regards, Abhra Roy Choudhury

Dear Valued Customer, We are pleased to inform you that our engineering team has successfully resolved the issue. The MAP page in the YMS system is now functioning as expected, and the page is loading without any issues. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Naveen Kumar R Support Operations Specialist

Dear Valued Customer, The issue with the MAP page in YMS is resolved now and the page is loading fine. We are currently monitoring the same and will keep this thread updated with the final update. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Naveen Kumar R Support Operations Specialist

Dear Valued Customer, We are currently experiencing an issue where the 'Map' page fails to load on the first attempt within the YMS platform. However, the page loads correctly upon refreshing. Our engineering team is actively working on resolving this issue, and we shall update you once it is fixed. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Aditya Support Operations Specialist

Dear Valued Customer, We are pleased to inform you that our engineering team has successfully resolved the issue. No delays have been observed, and shipments continue to populate accurately within the UI. All systems are operating as expected. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards Naveen Kumar R Support Operations Specialist

Dear Valued Customer, As confirmed by our engineering team recently, no delays have been observed, and the shipments should now populate accurately within the UI. Our team is actively monitoring the system's health to ensure everything continues to run smoothly. We expect to provide a final update on the resolution within the next 24 hours. We appreciate your patience in the meantime.

Dear Valued Customer, Our engineering team has identified the issue and implemented an interim fix, and the team is actively monitoring the situation. However, we are still observing a delay in the shipment data appearing within the UI. The team is working on a permanent solution and will continue to monitor the situation closely. We will provide a final update as soon as more information becomes available. As an organization, we remain committed to delivering reliable and high-availability services to our customers. If you have any questions, please feel free to reach out to support@project44.com. Best Regards Khasim Support Operations Specialist

Dear Valued Customer, Our engineering team has identified the issue and confirmed that there will be no delay when creating shipments. However, users may experience a delay of up to 24 hours in seeing shipment data within the UI application. We will continue to provide updates as we receive more information. As an organization, we remain committed to delivering reliable and high-availability services to our customers. If you have any questions, please feel free to reach out to support@project44.com. Best Regards Aditya Support Operations Specialist

Dear Valued Customer, We are currently facing a disruption with Last Mile, causing a delay in shipment creation, where users may observe shipments being created 1-2 days later than expected. Our engineering team is actively investigating the issue and will provide updates as new information becomes available. As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to contact Best Regards Naveen Kumar R Support Operations Specialist

Dear Valued Customer, We have been informed that this issue is resolved and operational. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Swathi Support Operations Specialist

Dear Valued Customer, We have been informed by the SAIA team that they are facing an issue with their LTL rating services. Our team is actively following with them and shall keep you posted as soon as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Vivek Support Operations Specialist

Dear Valued Customer, The issue has been resolved, and the new updates should now process as expected. Additionally, our engineering team is ensuring that the missed data during this period is being reprocessed. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Krishnakanth Sreebhashyam Support Operations Specialist

Dear Valued Customer, Our engineering team has identified the issue and is working on a fix. We will continue to provide updates as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Swathi Support Operations Specialist

Dear Valued Customer, We are currently experiencing issues with tracking updates on the Clearmetal platform. During this period, customers may see delays in tracking updates for few shipments. Our engineering team is investigating and will continue to provide updates as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Swathi Support Operations Specialist