Historical record of incidents for OverDrive
Report: "Delay in new and renewal Extras subscriptions being available in Libby and Sora"
Last updateThis incident has been resolved.
We continue to work toward a full resolution to this delay. Active subscriptions remain unaffected. We expect to get new subscriptions/renewals processed as soon as possible.
We're looking into a issue causing delays for new and renewal Extra subscriptions appearing in Libby and Sora.
Report: "Slowness on OverDrive Apps"
Last updateThis incident has been resolved.
Services are restored. We continue to monitor the situation for further issues.
Performance has degraded again. We continue to deploy changes to address this issue.
A fix has been implemented and we are monitoring the results.
We have identified potential causes for this incident and deployed countermeasures to stabilize our systems and apps.
We are continuing to investigate this issue.
We are currently investigating an issue causing slowness/latency for users in Libby, Sora, LexisNexis, Kobo, and our OverDrive library sites.
Report: "LearnItLive is currently unavailable"
Last updateThis incident has been resolved.
LearnItLive (an Extra via Libby) is currently unavailable.
Report: "Press Reader users cannot access the service"
Last updateThis incident has been verified to have not been impacting multiple libraries and is now resolved. We will continue to troubleshoot any Press Reader access issues with impacted customers directly.
We are investigating an incident where users are unable to access Press Reader (an Extra via Libby).
Report: "Some Marketplace users receiving errors when accessing reports or some end user support tools"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating an issue where some Marketplace users are receiving error messages when attempting to load select reports and end user support tools.
Report: "DOGONews (Sora Extra) is currently unavailable"
Last updateThis incident has been resolved.
DOGONews (an Extra via Sora) is currently unavailable.
Report: "Press Reader is currently unavailable"
Last updateThis incident has been resolved.
Press Reader (an Extra via Libby) is currently unavailable.
Report: "The Great Courses is temporarily unavailable"
Last updateThis incident has been resolved.
Users are unable to access The Great Courses via Libby Extras.
Report: "Method Learning (Libby/Sora Extra): users cannot access the service"
Last updateThis incident has been resolved.
We are currently investigating an issue where users are unable to access the Method Learning Extras available via the Libby and Sora apps.
Report: "Some users are unable to view cover images or play OverDrive Listen audiobooks in Libby, Sora, Marketplace, OverDrive websites"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "OverDrive service degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are investigating an issue resulting in degradation of OverDrive services.
Report: "Marketplace performance issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating reports of users encountering issues when attempting to log in to OverDrive Marketplace or experiencing degraded performance within Marketplace.
Report: "Libby partial outage"
Last updateThis incident has been resolved.
A partial outage is affecting several Libby including checkouts and holds may be failing for many users, and users may be unable to open loans or samples unless the loan is downloaded.
Report: "ArtistWorks (Libby Extra): users cannot access the service"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Marketplace Service Interruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue with OverDrive Marketplace which is resulting in a service interruption.
Report: "ArtistWorks (Libby Extra): users cannot access the service"
Last updateThis incident has been resolved.
We are currently working with the vendor to identify and resolve this issue.
Report: "Kanopy outage"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "indieFlix (Libby Extra): users cannot access the service"
Last updateThis incident has been resolved.
We are currently working with the vendor to identify and resolve this issue.
Report: "LawDepot (Libby Extra): users cannot access the service"
Last updateThis incident is now resolved.
A fix has been implemented by the vendor and we are monitoring results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "Issues with authentication for PressReader magazines and periodicals"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue. This issue only affects specific markets, excludes North American libraries.
Report: "Issues with authentication for PressReader magazines and periodicals (select markets, excludes North America)"
Last updateAs of 9 AM EST 16-JUL-2024, the previously reported issue regarding authentication for PressReader is resolved. We appreciate your patience and apologize for the inconvenience.
As of 9 AM EST 16-JUL-2024, the previously reported issue regarding authentication for PressReader is resolved. We appreciate your patience and apologize for the inconvenience.
A fix has been implemented and we are monitoring the results.
Report: "OverDrive Service Outage"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results across several OverDrive products and services.
We are continuing to work on a fix for this issue.
We appreciate your patience while our teams continue to work on a resolution.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We have identified the area of technical infrastructure which is impacting this outage and are working on a resolution.
We are continuing to investigate this issue.
We are currently investigating an outage impacting many OverDrive services and products.
Report: "Partial Marketplace Interruption"
Last updateOverDrive Marketplace maintenance is now complete and the following sections can be accessed again: - Shop: Cost Per Circ - Cost Per Circ Libby Extras - Billing: Manage budgets Thank you for your patience during this maintenance.
The following sections of OverDrive Marketplace will be temporarily unavailable Monday, June 24: - Shop: Cost Per Circ - Cost Per Circ Libby Extras - Billing: Manage budgets This downtime will bean at 7:30 a.m. EDT and is expected to last for approximately 30 minutes. Marketplace features that link to or rely on data from these sections, such as Settings > Account balances, will also be impacted during this timeframe. End-user borrowing in Libby and Sora will not be affected.
The following sections of OverDrive Marketplace will be temporarily unavailable Monday, June 24: - Shop: Cost Per Circ - Cost Per Circ Libby Extras - Billing: Manage budgets This downtime will bean at 7:30 a.m. EDT and is expected to last for approximately 30 minutes. Marketplace features that link to or rely on data from these sections, such as Settings > Account balances, will also be impacted during this timeframe. End-user borrowing in Libby and Sora will not be affected.
Report: "Issue with OverDrive APIs that may affect third party apps"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Intermittent errors in Libby"
Last updateFrom 5:40-6:13 PM ET, Libby users may have experienced intermittent errors when using the app. This issue is now resolved.
Report: "Delay in reading statistics in Sora"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Magazine issue with notifications and auto-checkouts"
Last updateDue to a technical issue, notifications for new magazine issues were not sent from April 13-May 1. This also prevented the auto-checkouts associated with new issues from being generated. This issue is now resolved. We are reprocessing notifications from 4/24 onward. Users will get notified about new issues released after that date and the auto checkouts will be delivered. Partners should expect to see an increase in magazine checkouts this week as the older notifications are processed.
Report: "Recently released content unavailable in OverDrive Read and Listen"
Last updateAvailability of content in OverDrive Read and Listen formats has been fixed and these updates will continue to be pushed out to OverDrive systems and apps over the next several hours.
A fix has been implemented and we are monitoring the results.
We have identified an issue where newly released content is not available in the OverDrive Read and Listen formats. This includes some recently released ebooks, audiobooks, and magazine issues.
Report: "Kanopy videos on some Samsung TVs not playable"
Last updateThis incident has been resolved and users who were having issues watching films on Samsung TVs should be able to get back to enjoying titles.
Our team is continuing to work on a resolution for this issue.
We have identified that this is only impacting some Samsung TV models and only some video titles.
We are currently investigating an issue where some Kanopy users are encountering a "Player Loading Error" when attempting to play videos on Samsung TVs.
Report: "Intermittent slowness or non-responsive actions in Libby"
Last updateUsers may have experienced slowness or non-responsiveness when browsing or reading a book in Libby. This issue is resolved.
Report: "Users temporarily unable to access Libby"
Last updateUsers were unable to browse or access new titles in Libby from 3:55pm-4:28pm EST. This incident has been resolved.
Report: "Intermittent errors in Libby and Sora"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
Users may experience an error when attempting to borrow, place a hold, or open a book in Libby and Sora.
Report: "Delay to collection updates and title availability"
Last updateThis incident has been resolved.
We have identified a delay to collection updates and title availability preventing users from discovering and checking out some newly purchased or released content. We are working to resolve this delay so that collections are again up to date.
Report: "Kanopy Android TV app version 4.0.0 error"
Last updateThis incident has been resolved.
Users launching the Kanopy AndroidTV app version 4.0.0 will receive a network error.
Report: "Read and Listen performance issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue that is causing some users to be unable to access checkouts in Read and Listen formats.
Report: "Kanopy Roku app unable to play some videos"
Last updateThis incident has been resolved.
We are investigating an incident where users of the Kanopy Roku app are unable able to play some videos.
Report: "Content Credit functionality temporarily disabled in Marketplace"
Last updateContent credit balances and functionality have been restored. Any questions or requests regarding content credit balances or application can be submitted through an Invoicing Support case in OverDrive Marketplace. We apologize for the inconvenience and appreciate your patience.
A fix to this issue is ongoing and we are working to restore credit amounts to the correct status.
A fix to this issue is ongoing and we are working to restore credit amounts to the correct status.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue related to the application and usage of Content Credit in Marketplace and have temporarily disabled the feature while we work to identify and resolve the problem.
Report: "Users may be experiencing errors and slowness when using Libby, Sora, and publishing curated lists in Marketplace"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Libby Extras unavailable for some users"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Some users may experience an error when attempting to access Libby Extras or Kanopy.
Report: "Users may have experienced issues with onboarding for Kanopy and accessing Libby Extras"
Last updateThis incident has been resolved.
Report: "Slowness or errors with digital content"
Last updateFrom approximately 10:23-11:11 AM ET, users may have experienced slowness or errors when searching, borrowing, or downloading digital content. This issue is resolved.
Report: "Delay with some new magazine issues being made available"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Libbyapp.com audiobook playback issue"
Last updateThis incident has been resolved.
Users may receive a playback error when attempting to listen to an audiobook in libbyapp.com. The Libby mobile application is not impacted. The issue has been identified and a fix is being implemented.
Report: "All Libby push notifications for Android devices are failing to deliver."
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Users unable to sign in to Libby and Sora"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
Report: "Users unable to sign in to Libby and Sora"
Last update1:30-3:00pm EDT, users attempting to log in to Libby and Sora would have experienced a failure due to a partial outage. Any users attempting a refresh during this period would have been able to do so successfully. This issue has been resolved.
Report: "Libby is experiencing errors and may be inaccessible for users"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Libby is experiencing errors and may be inaccessible for users"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Users unable to sign in to ArtistWorks via Libby"
Last updateUsers were unable to sign in to ArtistWorks via Libby from 11:32 AM to 12:19 PM. This issue has since been resolved.
Report: "OverDrive Service Interruption"
Last updateThis incident has been resolved.
Several OverDrive services experienced a brief network related outage from approximately 2:57 to 3:17 AM ET. We are continuing to monitor following service restoration.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue impacting several OverDrive services and features.