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We've resolved the issue, and OttoLearn is now back to full functionality.

We are currently investigating an issue with OttoLearn that is causing degraded performance issues. Our team is actively working to resolve this issue.

The analytics data has been fully restored and verified. This issue is now resolved.

There have been no new reports or discovering of issues or discrepancies. We will be continuing to monitor the analytics data, and provide another update on Friday, December 15th, 2023.

We are continuing to monitor the analytics data for any issues or discrepancies. We will provide another update on Thursday, December 14th, 2023.

The analytics data has been restored, and our team is monitoring the update to ensure there are no remaining issues.

We have successfully applied a fix for the missing analytics data today. The missing data will be restored for Tuesday, December 12th, 2023. We will provide an update once we have confirmed the data has been restored.

We have isolated the root cause of this issue which prevents new records from being written to analytics database tables. A solution has been established by reconfiguring the database tables. We plan to have the solution ready for Monday, December 11th, 2023, and the rebuilding of missing data will then be completed by Tuesday, December 12th, 2023. An update will be provided on Monday regarding deployment of the fix to the analytics databases.

We are still working towards a solution to this issue, and have more detailed information regarding the impact of this: - Activity History, Learner Engagement, Assignment in Mastery, and Knowledge Gap and Lift show '0' - Automated daily data exports that feed into external data visualization tool are impacted, which includes PowerBI - Weekly Summary emails will have inaccurate data

We have identified an issue where the analytics data is not populating and will display as '0'. This impacts the Analytics page, emails, and PowerBI reporting. The Organization Data export feature is not impacted by this issue. We will provide updates as we progress towards a solution to this issue.

The content search functionality is fully operational again, and all content updates have been fully indexed.

We identified an issue with our content search which caused the service to go offline at 3:00 PM CT yesterday (Aug. 7) for approximately 30 minutes. The content search service is now back online in read-only mode. This means that any updates to content that occurred as of 3:00 PM CT yesterday will not be reflected in the search results. This does not impact the availability of content to learners. We will provide further updates as they become available while we work to fully restore the search functionality.

This incident has been resolved.

We are currently investigating an issue where inbound emails to support@smarteru.com are not being delivered. We hope to have an update soon, and resolve this as soon as possible.

We have successfully corrected the SSL certificate issue that impacted connectivity. Desktop web browsers will connect securely now, and mobile apps will load organizations normally. This incident is now resolved.

OttoLearn is experiencing an SSL certificate issue causing an insecure connection message to be displayed when accessing any organization through a desktop web browser, and a blank screen on mobile apps. Accessing through a mobile app is unavailable at this time, and only an insecure connection is possible on a desktop web browser. We have identified the cause of this issue, and are working to have it resolved as soon as possible. We will provide updates as they become available, and when a resolution is in place.

Our development team has successfully implemented a resolution for the OKTA single sign-on login issue. Affected iOS app users will no longer receive an error upon logging in, and the issue is now resolved.

We have identified an issue with OKTA single sign-on that is preventing users of the iOS app from logging in. Affected iOS app users will receive a '400 Bad Request' error when attempting to log in. Our development team is working on correcting the issue, and we will provide further updates as they become available.

We have successfully resolved the issue causing delays with the Engagement Summary and performance has been restored.

We have identified an issue with the Engagement Summary which may cause a delay in receiving the data. We are working to have a resolution in place as soon as possible, and will provide updates as they become available.

Content searching has been fully restored.

We have restored content searching on the Admin and Learner clients. Newly added/updated content will be resolved when searching. We will be monitoring the situation to ensure stability.

We identified an issue with the service that provides content searching on the Admin and Learner clients. Existing content will be resolved when searched for, however, any new or updated content will not be found. Our development team is working on a way to rebuild the index so it will be up-to-date. We will provide updates as they become available.

We have restored connectivity for the affected organizations.

We are investigating reports of connectivity issues for users in some organizations. We will provide updates as more information is made available.

The connectivity issue has been corrected and services have been stable while we monitored the situation. The issue is now resolved.

Our development team has successfully restored connectivity. We will be monitoring the situation to ensure connectivity is fully restored.

We have identified an issue with connectivity that causes an error when accessing organizations. Our development team are working to restore connectivity. We will provide updates as they become available.

We have resolved the issue that caused the missing media files, and have contacted all affected clients.

We have identified the scope of affected accounts with missing media files, and are working through these accounts to restore the missing content. We are reaching out to Administrators of the affected accounts with more details, and we will continue to provide updates as they become available.

We have identified an issue with media files not displaying on the Admin and Learner sides of OttoLearn. Our team is investigating the issue, and we will provide updates as soon as possible.

This incident has now been resolved, and the learner side of OttoLearn can now be accessed through Internet Explorer again. Please reach out to support@ottolearn.com if you have any questions.

We are currently investigating an issue that is causing loading issues on the learner side when accessing through Internet Explorer.

This incident has now been resolved, and the historical analytics charts are displaying correct data again. Please reach out to support@ottolearn.com if you have any questions.

We are currently investigating an issue on the admin side of OttoLearn that is causing some of the historical analytics charts loading no data.

This incident has been resolved, and full access to OttoLearn has been restored. Thank you for your patience and understanding. Please reach out to support@ottolearn.com if you have any questions

The AWS systems appear to be restored and OttoLearn is now accessible again. We will continue to monitor our connections and the AWS services to ensure

Our team has identified these issues as related to an Amazon Web Services systems failure, which they are working to resolve. We will send updates as we receive them.

We are currently investigating an issue related to user logins on both the admin and learner clients.

Our updates have finished processing and this incident has now been resolved. The data in your analytics charts and tables will now be up to date again. Thank you for your patience.

We are currently working to resolve an issue that is affecting the data being displayed within the Analytics dashboard. Our team is updating the summarization data that is being used to populate these dashboards. While these updates are processing, you may experience out of date data being displayed in your analytics charts or tables. Thank you for your patience while we work to resolve this issue.

We have resolved the issue that was affecting OttoLearn's learner side from loading on Internet Explorer 11. Thank you for your patience and understanding.

The issues has now been identified, and we are in the process of releasing a fix.

We are currently investigating an issue in Internet Explorer 11 on the learner side of OttoLearn. Users are still able to access through the OttoLearn apps, or on desktop through the other major internet browsers.

We have resolved this issue and the OttoLearn Analytics Dashboard within your account has been reactivated. We apologize for any inconveniences this has caused. Please contact support@ottolearn.com if you have any questions

We have identified an issue within our analytics service that has resulted in degraded performance. While we work to resolve the issue, we have temporarily disabled the OttoLearn Analytics Dashboard. We will provide further updates as soon possible. Please contact support@ottolearn.com if you have any questions.

This incident has been resolved.

We are currently experiencing a service interruption. Our team is working to resolve this.