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This incident has been resolved.

The issue has been identified and resolved.

We are currently experiencing issues with email delivery and are investigating the cause. Emails such as ORC and RNDR status updates, account information or password resets may not be sent at present.

We have not identified any AliPay payment issues encountered after we re-enabled AliPay payment processing. If you encounter any payment issues, please contact our support team at help@otoy.com

We have confirmed with our payment provider that the issue on their end has been resolved, and have re-enabled AliPay payment processing. We are continuing to monitor AliPay payments, and we recommend that you report any further issues using AliPay to our support team at help@otoy.com

We have confirmed that there is an ongoing API outage with our payment processor, it is not yet known when this issue will be resolved on their end.

We are currently investigating an issue with AliPay payment processing, and have temporarily disabled this payment method. At this time we believe this issue to be on our Payment Providers end, we will update this page as soon as we have further information.

Monitoring has confirmed that the mitigation measures have been effective, and all requests are now succeeding. We will continue to monitor for any further issues, however if you continue to experience issues please contact us at help@otoy.com

We have identified a performance issue related to our primary licensing database and have implemented mitigation steps to resolve the issue. We are continuing to monitor for any further issues.

There has been a significant increase in the number of failed requests, however at this time roughly 80% of requests are still being processed successfully. We are continuing to investigate.

We are currently investigating this issue.

This incident has been resolved.

We have received no further reports of DNS issues in the last 30 minutes, however we are continuing to monitor our support tickets for further instances of this issue.

A recent change to our DNS records has resulted in an increase of DNS resolution issues for the octanerender.com domain, you may need to flush your DNS cache to clear the invalid records. (On Windows: "ipconfig /flushdns") Alternatively, you may need to update your DNS server to `1.1.1.1` if your DNS provider has continued to cache the stale DNS records past the configured TTL.

This incident has been resolved. If you are still experiencing issues with OctaneRender activation, please clear your DNS cache and try again. If issues persist, please contact help@otoy.com

We have identified no further issues at this time.

We have resolved the issue with the load-balancer, and are continuing to monitor for any further issues. If you are still experiencing issues with OctaneRender activation, please clear your DNS cache and try again. If issues persist, please contact help@otoy.com

An issue with the load-balancer for octanerender.com has been identified and we have taken steps to mitigate the impact. Please note that some macOS builds of OctaneRender may continue to be unavailable while we troubleshoot this issue. If you are still experiencing issues with OctaneRender activation, please clear your DNS cache and try again.

Shortly before this incident was logged we identified an intermittent increase in errors in an internal component of our licensing system, however this issue was misidentified and was believed to have no impact on customers. However, upon further investigation triggered by a report from a customer, we identified that the impact of this issue was more significant than expected. We immediately began implementing steps to mitigate the impact of this issue at that time. At this time we believe there to be no further impact, if you are still encountering issues please report them to help@otoy.com

We have identified and mitigated an issue that is causing intermittent licensing errors, and are currently investigating further.

This incident has been resolved.

Render.otoy.com has been migrated to another AZ and is now back online. We are continuing to monitor for any further issues.

AWS has identified that a power outage caused the underlying issue that is affecting render.otoy.com, and is in the process of restoring power to the affected systems.

We have identified that this service is being impacted by an AWS outage in the US-EAST-1 Region. Please note that OctaneRender License servers are not affected by this outage, although you will be unable to access the account area to unlock licenses.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

A fix has been implemented by our CDN provider and we are monitoring for any further issues.

Updating list of affected components.

Updating list of affected components.

We are currently experiencing an issue with our CDN provider that is affecting our SSO Sign-in system and OctaneRender's LiveDB. Please note that this issue does not affect OctaneRender licensing, and the impact on our SSO system is only cosmetic in nature and is still functional. For further information, please check the related incident Report on Fastly's statuspage here: https://status.fastly.com/incidents/vpk0ssybt3bj

We have identified and resolved a server-side issue that has impacted login flows for some OTOY services, including our shop page.

This incident has been resolved.

We are not seeing any further API errors at this time, although we are continuing to monitor for any further issues.

We have identified an issue that is causing intermittent licensing errors, we have implemented a fix and are now monitoring to ensure that the issue is resolved.

This incident has been resolved.

We have identified an issue caused by a sudden increase in load and have implemented changes to mitigate the impact.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified an issue with OctaneLive that is causing licensing errors for a significant number of requests, we are currently implementing a fix now.

We are currently investigating this issue.

Due to a load-balancing issue, an increase in API errors occurred between 3:47pm and 4:00pm PDT. This may have resulted in intermittent licensing errors for some customers.

This incident has been resolved.

Cloudflare has mitigated this issue and is currently monitoring the results.

Some of our websites may currently be unavailable to some customers due to network performance issues at Cloudflare. For more information, please check Cloudflare's status page here: https://www.cloudflarestatus.com/ This issue is not affecting the OctaneLive licensing system

No further issues have been identified.

The incidents of API errors are no longer occurring, however we are continuing to monitor for any further issues.

We're monitoring an elevated level of API errors and are currently looking into the issue.

We have identified and fixed an issue with our monitoring system that has caused false outage alerts for OctaneLive over the last 48 hours.

This incident has been resolved.

We have completed our work to mitigate the issue that was affecting license activation and LiveDB access, and have resumed normal operations. We will be performing further maintenance later today to resolve the underlying issue, however this should have minimal impact on service availability. This incident will be closed once this action has taken place.

The incidents of API errors are no longer occurring, however we are still working to restore normal service.

We have identified the potential cause of the API errors, and are in the process of restoring normal service.

We're experiencing an elevated level of API errors and are currently looking into the issue.

We have detected no further cases related to this incident.

The issue has been identified and resolved, and the subscription sign-up system is back online. We will continue to monitor the subscription service, so please email help@otoy.com if you are still experiencing any issues.

We are currently investigating a PayPal API issue that is preventing us from correctly processing new subscriptions. We sincerely apologize and are working with PayPal to resolve this as quickly as possible.

This issue is now resolved, if you experience any further problems please open a ticket at https://help.otoy.com.

We have deployed a fix and are currently monitoring for any further issues.

We have identified the issue and are currently deploying a fix.

We are currently investigating an issue with the X.IO service, we will provide updates shortly.

We have identified and resolved an issue with the OctaneLive server that was affecting license activation and LiveDB access, and have resumed normal operations. We will continue to monitor the service, so please email help@otoy.com if you are still experiencing any issues.

We have not detected any new incidents related to this issue, so we believe that the underlying cause has been fixed by PayPal.

We are no longer detecting any new incidents related to this issue, however we will continue to monitor subscriptions to ensure that the issue is not reoccurring.

We have identified an intermittent issue related to the communication between our servers and the PayPal API during the subscription sign-up process, and are currently working with PayPal to identify the cause.

We are currently investigating an increase in issues reported with subscribing to OctaneVR via PayPal. These issues seem to be occurring only during initial sign-up, so we do not believe that existing subscribers are affected at this time. If you have experienced an issue while attempting to subscribe, we highly recommend you contact us at help@otoy.com.

We have confirmed that our services have resumed normal operations. Please email help@otoy.com if you experience any issues.

Amazon Web Services has confirmed that the availability issue has been resolved. We are monitoring our services to ensure there are no other issues.

An ongoing availability issue with Amazon's s3 service is currently impacting several of our services. We're monitoring this incident and are working to mitigate the impact where possible.

This incident has been resolved.

We are aware of issues in DNS resolution for our account and other services, we are monitoring the outage and working with our partners to mitigate. Additional status updates are available at https://www.dynstatus.com/incidents/nlr4yrr162t8

We have resolved the issue impacting email delivery from the SSO system, and verified that the problem is resolved.

We're currently experiencing an issue with account verification and password recovery email transmission. We are currently investigating the cause and will post updates as we progress.

The issue has been resolved, and X.IO has resumed normal operation. Please email help@otoy.com if you experience any issues.

We have identified the issue causing the X.IO service outage, and we are currently in the process of resolving it. We will keep you informed of any change in status.

We have completed the maintenance and OctaneLive has resumed normal operation. Please email help@otoy.com if you experience any issues.

The OctaneLive server is currently undergoing maintenance. While this should not adversely affect users, an increased delay in requests may occur. We expect the maintenance to be completed within 30 minutes, and will post updates as we progress.

We have identified the issue and the OctaneLive server has resumed normal operations. We will continue to monitor the service, so please email help@otoy.com if you are still experiencing any issues.

We have taken measures to minimize impact on users, and will be performing further maintenance in the next 18 hours to avoid further issues.

We're currently investigating an issue with the OctaneLive server.

This incident has been resolved.

We had a hardware issue that has been resolved, and will be performing further maintenance tonight to avoid further issues.

We are continuing to work on this issue, we will provide an update within the next 2 hours on the status of the site.

We have identified an issue with our database server and will provide an update within an hour.

We have completed the upgrade and the site should be functioning again. Please email help@otoy.com if you experience any issues.

The forums and account systems are back online. We are still in the process of restoring the manuals and some file uploads.

We've completed core updates and are finalizing some changes. We expect the site to be back up within the next hour.

The render.otoy.com website is currently offline as we update some components. We expect the downtime to last no longer than 4 hours, and will post updates as we progress.

We have identified the issue and applications are now launching correctly in all regions. We will continue to monitor the service, and please submit a ticket if you are still experiencing any issues.

We're currently investigating an issue where applications are not starting in some regions.