Is Osano Down Right Now? Check if there is a current outage ongoing.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented. We're continuing to monitor.

We are currently investigating this issue.

As of 9:55 PM PDT, all services by the identified provider have fully recovered. During this time, Osano continued to monitor critical services to ensure customers were not affected.

A provider for Osano services is reporting disrupted services. Osano is aware and currently monitoring to ensure no disruption to critical services for customers.

This incident has been resolved.

Public DSAR requests are still being serviced correctly. This only impacts the Web Application DSAR Request Listing Page.

This incident has been resolved.

We are currently investigating this issue. The authentication failures appear to be limited to customers/users utilizing SSO authentication to login to the my.osano.com web app. All other services and applications are operating as normal.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

AWS is reporting increased API errors rates in the Amazon Cognito service.

Certain API requests are failing in the my.osano.com web application. The Osano Engineering Team is actively investigating.

Systems affected by outage operating normally.

We are looking into backend service outages called by our web application.

The Osano Engineering Team has identified and corrected the cause of this issue. The my.osano.com application was unavailable for around 25 minutes, but is now fully available for use. This issue only affected the my.osano.com application and no other systems or services were impacted.

This incident has been resolved.

The Osano engineering team is currently investigating this issue. All core services (consent recording, discovery, etc.) are completely functional.

A fix has been implemented and SMS multi-factor authentication is now working as expected.

We have identified the issue and are currently working with AWS support to expedite a resolution to this service outage.

Osano services are back to normal.

AWS services are slowly coming back online. We will continue to monitor the stability of the Osano services.

We are continuing to investigate this issue.

The Osano web application is experiencing outages due to a regional outage in our cloud computing provider. AWS us-east-1 is experiencing a major outage and no timeline has been provided for restoring service. Cookie consent is operating normally.

This incident has been resolved.

The Osano engineering team has identified the root cause of this issue as being a 3rd party interface that is currently non-functional. We are working with the vendor to restore support for this interface. This is only affecting the new customer account signup process and is not impacting existing customers.

The engineering team was able to rule out any issues with Osano's authentication services.

We are currently investigating this issue.

This issue has been resolved.

We are currently investigating this issue.

After investigating, the engineering team found this report to be in error. The discoveries service is functioning normally.

After investigating, the engineering team found this report to be in error. The discoveries service is functioning normally.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating an issue affecting Consent Management Save and Publish actions in the Osano web application.

The underlying AWS service outage continues, but our workaround has been stable.

A workaround for the current AWS services outage has been implemented. The engineering team continues to monitor the underlying services and infrastructure.

Our infrastructure provider (AWS) is experiencing an outage on one of their managed services. The engineering team is currently investigating whether a workaround can be applied until the underlying outage is resolved. Other core services such as consent recording and data subject request handling are working as expected.

The issue with elevated API error rates has been resolved.

We are continuing to investigate this issue.

The issue with elevated API error rates has been resolved.

The Osano engineering team has reported an issue impacting multiple web application API's. The team has identified the issue and is working on a fix.

The issues found with the Disclosure API have been resolved.

A fix has been implemented and we are monitoring the results.

Upgraded issue to major outage of the Disclosure API. All other services are running as normal.

We are continuing to work on a fix for this issue.

The Osano engineering team has reported an issue affecting our customer disclosure API. This issue could prevent results from being delivered when end-users are in the consent drawer and click for disclosure information. The team has identified and is working on a fix.

This incident has been resolved.

A fix has been implemented and we are monitoring web app functioning.

Osano engineering has identified and is working on a fix for web app authentication difficulties affecting a small subset of our customers. All other capabilities and services are functioning as normal.

This incident has been resolved.

Osano's DSAR Service is experiencing degraded performance which affects the servicing of end-user DSAR request submissions via Osano. We are currently investigating.

This incident has been resolved.

The Osano webapp login service is experiencing an intermittent outage. We've isolated the issue and are implementing a mitigation.

Our customer billing partner has addressed the issues and our customer login services are now working as expected.

We identified that our customer billing partner is currently experiencing elevated API error rates. This has affected account verification and subsequently all customer logins to the Osano web application.

Customers are reporting that they are unable to login to the my.osano.com webapp. We are currently investigating the cause of this issue.

The web application logins and all services have returned to normal functioning.

AWS has not updated the status of the various affected services recently, but we are seeing logins to the my.osano.com app are now being serviced. Consent recording appears to be functioning normally. We will continue monitoring the situation.

We are seeing increased API errors on the consent management platform.

The outage is contained to AWS region us-east-1. Global resources on CloudFront such as osano.js and Consent recording and tattle recording are unaffected but in a degraded state.

AWS appears to have API and network issues that is affecting my.osano.com and related APIs. We are investigating total impact and mitigation efforts.

This incident has been resolved. A performance update for customers having very large numbers of Consent Manager configurations was incorrectly deployed and caused an issue with the Consent Manager configuration listing function. This issue was quickly noticed both by the Osano engineering team and by customers, and the problem was corrected.

A fix has been implemented, but we will continue to monitor the situation.

Customers have reported issues retrieving Consent Manager listings in the my.osano.com web application. The problem has already been identified and a fix will be out shortly.

The engineering team as able to identify networking latencies to required internal configurational services as the root cause of the web application's backend performance issues. We have implemented a temporary workaround for this and the team is working on an infrastructure update as a longer term solution. API calls have been monitored and requests are now returning within acceptable limits. This issue did not affect consent storage services, consent discovery services, or delivery of the osano.js Consent Manager script. These critical services continue to show no degradation.

Our web application and services are experiencing network performance issues resulting in degraded performance across only the web application functions. Consent recording and tattles (discovery) are functioning normally. We are continuing to investigate.

We are currently investigating intermittent timeouts affecting the Web User Interface.

Web user interface logins are operational. We've narrowed the issue down to a degraded API call in AWS. We are monitoring for further issues.

We are currently investigating login timeouts for Web User Interface.

Amazon Web Services has resolved the issue affecting network connectivity within a single Availability Zone (usw2-az2) in the US-WEST-2 Region.

We are continuing to monitor for any further issues.

The Osano engineering team identified degraded performance in the US West region related to intermittent network connectivity issues in AWS' Oregon region.

As part of our standard security practices, Osano implements continuous key rotations executed on a regular schedule. That key rotation failed to generate new credentials for the email sending service which supports data subject access requests. This caused emails to data subject access requests to be delayed. We fixed the root cause and verified that the delayed emails were sent. Customers who were impacted by this outage have been contacted by our customer success team.

This incident has been resolved. DSAR forms are successfully submitting

We are continuing to investigate this issue.

We currently investigating an issue where DSAR submissions are failing for end-users.

A bug was introduced in the web application which affected a limited number of customer accounts. This bug caused a continuous loop on login which was not detected by the automated testing mechanisms. Osano engineering has introduced a new QA test to ensure future deployments do not cause a similar authentication error.

The issue has been resolved and all systems are functioning normally.

Authentication APIs are returning an invalid response on logins. The engineering team has identified the issue and is working on a fix.

We are currently investigating the outage.

This incident has been resolved and the Tattle API is fully operational. Note that this partial outage had no impact on Consent Management.

We are currently investigating a partial outage regarding our Tattle API where certain requests with are being blocked and rejected

Scanning issues have been resolved. The root cause of the degraded performance was due to out of date dependencies and memory management. We have updated our dependencies and refactored the scanning code to have improved error handling and memory management.

A fix has been implemented and we are monitoring the results.

The issues contributing to degraded performance of both the URL and sitemap scanning processes have been addressed. Any recent failures due to these issues are being reprocessed.

An issue was identified with Osano's real-time and periodic scans resulting in inconsistent performance. This issue is isolated to sitemap and url scans and does not impact the related consent manager configuration that the scan is associated with.

Osano relies heavily on Amazon Web Services for all infrastructure. Cognito which is fault tolerant powers the authentication into the Osano dashboard experienced a major outage for approximately 6 hours. Osano engineering confirmed that the errors were not due to Osano configuration issues but rather were caused by Cognito having an outage. The Cognito outage was the result of failures on a heavily used streaming component on Amazon called Kinesis. Kinesis had a global outage across many data centers that impacted AWS Cognito along with numerous other AWS services. Outages of Kinesis on this scale are extremely rare and Cognito has had nearly 2 years without a single incident, so while this outage was inconvenient to customers, it is unlikely to recur and AWS has reassured us that mitigations are now in place to prevent this issue in the future.

Customer authentication issues have been resolved. The root cause of this outage was due to Osano's reliance on AWS Cognito identity stores which began experiencing increased API failure rates due to an issue with Kinesis Data Streams. AWS have implemented a mitigation to this issue.

Osano is currently experiencing an outage affecting the ability to log into the Osano dashboard. This outage does not impact visitor facing services such as consent management and subject rights management. The root cause is Osano's reliance on Amazon Web Service's Cognito authentication solution for processing customer credentials in the web app. The engineering team is monitoring the situation and will update this status as soon as it is resolved.

The 3rd party provider which caused interruption of the live chat capabilities of Osano has resolved the issue and service has returned to normal.

A 3rd party provider is continuing to experience degraded performance which affects the live chat support functionality of Osano. We are currently monitoring this situation and have escalated the issue with the provider. We will report back as soon as we receive an update from the provider.

A 3rd party provider is experiencing degraded performance which affects the live chat support capabilities of Osano. We are currently investigating.