Is Ortto Down Right Now? Check if there is a current outage ongoing.

IBM Cloudant is back to normal and we are back to operating normally. The Autopilot Journeys component downtime did cause some external api failures to the Autopilot Journeys application that are irrecoverable, but otherwise we expect things to be back in a normal state and we have retried failed tasks from the outage period. Thank you for your patience. If you have any lingering issues please reach out to our support.

We are continuing to work to resolve the underlying issue with IBM Cloudant and the Autopilot Journeys component of our application, but we temporarily allowed clients to access the main Ortto Application without Autopilot Journeys in the hopes this is helpful to some clients who do not need access to Autopilot Journeys but were unable to login.

We are having an issue with the Autopilot Journey application due to an issue with IBM cloudant which is preventing login for customers with access to Autopilot Journeys and causing some issues inside Autopilot Journeys. There is currently another issue impacting IBM Cloud which is making it hard for us to get support (see https://cloud.ibm.com/status). We are working to resolve as soon as we can. Thank you for your patience.

IBM Cloudant is back to normal and we are back to operating normally. The Autopilot Journeys component downtime did cause some external api failures to the Autopilot Journeys application that are irrecoverable, but otherwise we expect things to be back in a normal state and we have retried failed tasks from the outage period. Thank you for your patience. If you have any lingering issues please reach out to our support.

We are continuing to work to resolve the underlying issue with IBM Cloudant and the Autopilot Journeys component of our application, but we temporarily allowed clients to access the main Ortto Application without Autopilot Journeys in the hopes this is helpful to some clients who do not need access to Autopilot Journeys but were unable to login.

We are having an issue with the Autopilot Journey application due to an issue with IBM cloudant which is preventing login for customers with access to Autopilot Journeys and causing some issues inside Autopilot Journeys. There is currently another issue impacting IBM Cloud which is making it hard for us to get support (see https://cloud.ibm.com/status). We are working to resolve as soon as we can. Thank you for your patience.

This incident has been resolved.

We are currently investigating an issue affecting performance on some accounts. We will provide further updates as we gather more information.

After monitoring overnight, we are now considering this resolved. Thanks for your patience.

We have implemented a fix has been implemented, and are monitoring for ongoing impact. Thank you for your patience.

We are currently experiencing a temporary issue with Ortto-account-settings related email deliveries, such as password reset and user invite emails for Ortto users. Regular marketing and transactional email traffic from Ortto accounts is not affected. We have identified the source of the issue and are in the middle of a fix. We will update the status page once a fix is in place.

Campaign reports appear to be broken across all accounts. All report are showing "zero" for all stats.

The system is back to a stable and healthy state now so we are considering this incident resolved. More work will follow to look into the root causes and prevent them in future.

We are experiencing degraded performance related to heavy load on a database. We are looking into the issue. We are in touch with our database provider and they are investigating.

Services in the EU region appear to have been restored as of about 17:45 Sydney time (07:45 UTC).

An issue in our Europe Data Center starting at about 17:05 Sydney time (07:05 UTC) is causing a partial outage for customers with data in the EU region. We are in the process of restoring services.

We are now considering this resolved. Thank you for your patience.

We believe this issue was related to a greater issue with connectivity between ISPs and AWS. We have not seen issues for some time now so this is likely resolved, but we will continue to monitor.

We are investigating a network issue affecting some users access to the application. It does not impact the product beyond access to the user interface.

This morning at approximately 6:30am Sydney time we noticed that the CDP was performing slowly. Additionally, our system alerted that several of the nodes responsible for the CDP’s operation were getting OOM \(out of memory\) errors. This was causing People, Audiences, Filters, Reports, Dashboards to load slowly or not at all for a portion of our customers. On investigation, it was found that this was due to the way our Retention\+ audiences were being calculated. To remediate this, we have disabled the operations which caused the out of memory errors. Two follows ups will be undertaken following this incident which will prevent any issues of this type occurring in the future: 1. We will be changing the way we load data for large reports to prevent future memory issues. 2. We will be adding limits to the number of Segment activities per day will be processed for reports. We expect these changes to be live within 14 days of this notice, however additionally we do not expect to see this addition reoccur during that time due to the other precautions we have taken.

We have resolved the issue. We are also working to fix problems like this in the future.

We have identified an issue with the CDP being slow to load data or failing completely. There is no risk of data loss, but you may experience issues accessing the "People" and "Audiences" sections of Ortto, and also issues with reports and filters. We have identified the issue and are working urgently on a fix. We will update this page as soon as the issue is resolved or there is an update.

We believe this issue was due to slowness on the network, which is now resolved.

The slowness appears to continue. We will keep investigating.

Performance is back to normal. We will continue to monitor.

We don't know why, but Ortto is experiencing slowness. We are investigating and will update as soon as we know why. All operations, journeys and playbooks will continue to function as normal and there is nothing to worry about. Once we have an answer we will update this ticket with more details.

The issue is now fully resolved and task processing is back to normal. We will continue working to update the system to prevent future such issues from occurring.

Our system has encountered an issue which has caused significant delays in task processing. This means that journey processing including email and SMS sends and other items in the system are delayed in processing. No data has been lost but the system will take some time to catch up and process everything in the queue. We will continue to update as this progresses and confirm when everything has caught up. The original cause of the issue has been found and we will be working to fix both this issue, and prevent issues of this nature from occurring in the future.

Cloudflare appear to have resolved the issue, we will continue to monitor the situation.

Our payment provider is currently impacted by the Cloudflare outage. This is impacting our ability for customers to sign up, or change plans. We are continuing to monitor the situation.

Our payment provider is currently impacted by the Cloudflare outage. This is impacting our ability for customers to sign up, or change plans. We are continuing to monitor the situation.

A number of providers are encountering issues at present due to a Cloudflare issue. We are monitoring the situation.