Is OpenSesame Down Right Now? Check if there is a current outage ongoing.

Some service providers, including those that generate narrations and create some translations, are experiencing outages. We will continue to monitor the situation and report when they have resolved their issues.

This incident has been resolved.

Issue has been resolved and the AI generation in the Simon Platform is operational.

The issue has been identified and we are working on a solution.

We are currently experiencing an outage with AI generation in the Simon Platform.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and fix is being implemented.

We are investigating reports of some courses not completing as expected.

This incident has been resolved.

We believe the issue with course launch has been resolved. We are continuing to monitor the situation. We apologize for any inconvenience. Please reach out to our Support team with any questions.

We have identified the issue and we are applying a fix. Course launch may be degraded, but we are now seeing courses launch successfully.

We are currently investigating an issue that is causing course launch to fail. We apologize for any inconvenience. Please reach out to our support team with any questions.

This incident has been resolved.

We are continuing to work on a fix for this issue. We appreciate your patience. Please reach out to our support team with any questions or concerns.

We have identified an issue that is causing launch failures for Scorm 2004 4th edition courses. We are working to resolve the issue. Please reach out to our support team with questions or concerns. We appreciate your patience.

This incident has been resolved. Course launch is now up and working properly for all users. We apologize for the inconvenience. Please reach out to our support team with any questions or concerns.

We have determined that only customers using Quick Launch links or SSO during course launch are affected. We are continuing to investigate the issue to arrive at a resolution. We apologize for this inconvenience. Please reach out to our support team with any questions or concerns.

Users are currently not able to launch courses. We are investigating the issue to determine a root cause and will provide regular updates. Please reach out to our support team if you have any questions or concerns.

This incident has been resolved.

The system appears to have recovered and is stable. we will continue monitoring and investigating root cause.

The system has recovered but may still be unstable, we are investigating the root cause to put a fix in place.

We are currently investigating an issue preventing Simon access to the authoring system and access to Simon courses for learners.

This incident has been resolved.

The issue has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring for additional issues

The issue has been identified and a fix is being worked on.

We are currently investigating an issue preventing users from managing their teams users in Simon.

This incident has been resolved.

A fix has been implemented and we are monitoring for results.

Solution is tested and being deployed to users.

We have identified the cause of the issue and are testing the solution.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the system. Thank you for your patience. Please reach out to our support team if you have any questions or concerns.

We are continuing to investigate this issue. We believe the impact is limited to a small number of customers. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.

We are currently investigating an issue that is preventing some learners from launching AICC courses. We appreciate your patience while we investigate the issue and will update you as we work toward a resolution. Please reach out to our support team with any questions or concerns.

Users were unable to launch courses on 12/31/2024 from 12:18 to 12:39 PM Pacific Standard Time. We apologize for any inconvenience. Please contact our support team with any questions or concerns.

This incident has been resolved.

We have identified the issue and applied a fix. The Marketplace Catalog is now loading as expected. We will continue to monitor the Catalog to ensure it is working properly. Please reach out to our support team with any questions or concerns.

We are continuing to investigate this issue. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.

We are currently experiencing an issue with the Marketplace Catalog. We are working to identify and resolve the incident. We apologize for this inconvenience. Please reach out to our support team if you have any questions or concerns.

We have resolved the issue. Thank you for your patience. Please reach out to our support team with any questions or concerns.

We are investigating an issue with the OpenSesame home page. The Marketplace is up and fully operational. Please use https://www.opensesame.com/online-training-courses to log into the Marketplace. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.

Quick Launches were out of service this afternoon from 2pm to 2:22pm PDT. The issue has been identified and resolved. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.

This incident has been resolved.

The issue has been resolved. Thank you for your patience. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.

We are currently investigating an issue with the OpenSesame home page. The Marketplace is fully operational. In order to access it, please navigate to https://opensesame.com/about to login to the Marketplace. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.

From 3:09am PDT to 3:26am PDT some users were not able to search for courses in CourseCloud

This incident has been resolved.

We have resolve the issue and we are monitoring course launches. We apologize for any inconvenience. Please contact our support team if you have any questions or concerns.

The issue has been identified and a fix is being implemented.

We are currently experiencing an issue with course launch that is causing launch performance to be degraded. We apologize for any inconvenience. Please reach out to our support team with any questions and concerns.

This incident has been resolved. Please reach out to our support team if you have any questions or concerns.

We have identified the issue and put in a fix. We are continuing to monitor the situation closely. We apologize for the inconvenience. Please reach out to our support team if you have any questions or concerns.

We are currently investigating an issue with ECP customers using custom URLs. Currently those customers are unable to access the Marketplace using their custom URL. We apologize for any inconvenience. Please reach out to us with any questions or concerns.

Course launch performance was degraded from approximately 3pm to 5pm PDT on July 8th. The issues has been resolved. We apologize for any inconvenience. Please reach out to support with any questions or concerns.

This incident has been resolved.

Course launch and catalog login are functioning normally now. We will continue to monitor the site. Thank you for your patience. Please reach out to support if you have any questions or concerns.

We are continuing to investigate the issue with course launch. We appreciate your patience while we investigate this issue. Please contact support if you have any questions or concerns.

We are continuing to investigate this issue.

We are continuing to investigate the issue

We are currently investigating an issue that is causing course launches to be degraded or fail.

Search functionality in the OpenSesame Marketplace was down from 11:00 am to 11:41 am PDT.

The OpenSesame Marketplace was inaccessible from 7:00 to 7:30 pm PDT. The Content Player was not affected by this outage.

All services are now restored. We appreciate your patience during this time. Please reach out with any questions or concerns.

We are investigating an issue affecting the OpenSesame Website and Content Player. We are monitoring the situation closely and will keep you updated on our progress towards resolution. We apologize for any inconvenience. Please reach out to us with any questions or concerns.

Searching the course catalog in the Marketplace was not functioning from 11:02 PM PDT to 11:40 PM PDT.

Customers that authenticate to CourseCloud with username/password were unable to login.

This incident has been resolved.

We have identified the issue and have taken steps to resolve it. The system is now operational and we are continuing to monitor it. We appreciate your patience during this time. Please reach out with any questions or concerns.

We are investigating an issue that is causing degraded performance in the Marketplace and when launching courses. We are monitoring the situation closely and will keep you updated on our progress towards resolution. We apologize for any inconvenience. Please reach out to us with any questions or concerns.

We have resolved the issue. We apologize for any inconvenience. Please reach out to us with any questions or concerns.

We have deployed a fix that has restored access to the Marketplace (catalog) and course launch including CourseCloud. We apologize for any inconvenience. Please reach out to us with any questions or concerns.

We are continuing to investigate this issue. Users cannot log into the Marketplace and some types of course launch are not working including launches through CourseCloud and Launch Links. We apologize for any inconvenience and appreciate your patience as we work to resolve these issues. Please reach out to us with any questions or concerns.

We are continuing to investigate this issue. We have verified that learners who are required to log in to an Identity Provider are able to launch courses. However, Learners cannot launch courses using CourseCloud.

We are investigating an issue affecting customers using the Marketplace (catalog) and some users launching courses. Learners who are required to log in when they launch a course, are not able to complete the login and successfully launch the course. We are monitoring the situation closely and will keep you updated on our progress towards resolution. We apologize for any inconvenience. Please reach out to us with any questions or concerns.

This incident has been resolved.

We have identified the issue and have taken steps to resolve it. The system is now operational and we are continuing to monitor it. We appreciate your patience during this time. Please reach out with any questions or concerns.

We are continuing to investigate the issue. Course launch is now completely down.

We are continuing to investigate this issue.

We are investigating an issue that is causing degraded performance in the Marketplace and when launching courses. We are monitoring the situation closely and will keep you updated on our progress towards resolution. We apologize for any inconvenience. Please reach out to us with any questions or concerns.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We believe we have isolated the cause, and are probably only a few minutes out from a resolution.

We are continuing to investigate this issue.

We are currently investigating this issue.

The issue is resolved

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue that is causing the Marketplace (Catalog) as well as the launching of courses to be non-functional. We will keep you posted on the issue. Please contact support if you have any questions or concerns.

CourseCloud customers that login with a username/password were unable to launch courses.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue that is causing the Marketplace (Catalog) as well as the launching of courses to be non-functional. We will keep you posted on the issue. Please contact support if you have any questions or concerns.

This incident has been resolved.

The Marketplace (Catalog) and course launches are operating normally at this time. We will continue to monitor performance and provide updates if anything changes. Thank you for your patience. Please contact our support team if you have any questions or concerns.

We are continuing to investigate the issue. At this time, course launch is functioning as usual. The Marketplace (Catalog) is not accessible.

We are currently investigating an issue that is causing the Marketplace (Catalog) as well as the launching of courses to be non-functional. We will keep you posted on the issue. Please contact support if you have any questions or concerns.

The incident has been resolved. We apologize for any inconvenience. Please reach out to us with any questions or concerns.

Course Launch and the Catalog / Marketplace are now functional. We are monitoring the situation closely and will keep you updated on any changes in performance. We apologize for any inconvenience. Please reach out to us with any questions or concerns.

We are continuing to investigate the issue and will keep you updated on our progress toward resolution. We apologize for any inconvenience. Please reach out to us with any questions or concerns.

Launching courses and browsing the marketplace catalog are currently severely degraded or non-operational. We are investigating the situation closely and will keep you updated on our progress towards resolution. We apologize for any inconvenience. Please reach out to us with any questions or concerns.

All services are now restored. We appreciate your patience during this time. Please reach out with any questions or concerns.

All services are now restored. We appreciate your patience during this time. Please reach out with any questions or concerns.

At approximately 1pm EST, users were unable to launch courses and OpenSesame Catalog performance may have been degraded. We have identified the issue and have taken steps to resolve it. We appreciate your patience during this time. Please reach out with any questions or concerns.

All services are now restored. We appreciate your patience during this time. Please reach out with any questions or concerns.

We are continuing to monitor this issue. We apologize for any inconvenience. Please reach out to us with any questions or concerns

We are monitoring an issue affecting activity reporting in the OpenSesame Catalog. Data displayed may not reflect recent activity. We have identified the root cause of the issue and expect it to fully resolve over the next several hours. We apologize for any inconvenience. Please reach out to us with any questions or concerns.

All services are now restored. We appreciate your patience during this time. Please reach out with any questions or concerns.

We have identified the issue affecting the OpenSesame Catalog and course delivery and have taken steps to resolve it. We are continuing to monitor the situation closely. We appreciate your patience during this time. Please reach out with any questions or concerns.

We are investigating an issue affecting the Marketplace and course launch. We are monitoring the situation closely and will keep you updated on our progress towards resolution. We apologize for any inconvenience. Please reach out to us with any questions or concerns.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to investigate this issue.

During a deployment an issue is preventing application logins

The issue with asset publishing for a course in Simon has been resolved

We have identified the issue and working on getting a fix rolled out

Asset publishing for a course is failing. We are currently investigating the issue.

This incident has been resolved.

The system should be operational at this time, though it may be a bit slow.

We are currently investigating an issue where some attempts to load courses in the Course Manager is failing.

From approximately 9:16am ET until 9:50am ET the CourseCloud search (All Courses) functionality was impacted by an issue within the CourseCloud VPC which resulted in a "504 Gateway" error. This error would have been displayed in the search results page itself to anyone that attempted to perform a course search during that time. Once the root cause of the issue ceased, all CourseCloud search capability returned to full operation and performance.

This incident has been resolved.

We have implemented a fix for this issue and we are monitoring the system to ensure the fix has been successful. We appreciate your patience during this time. Please reach out with any questions or concerns.

We are currently investigating an issue that is preventing Catalog Platform administrators from logging into the Catalog. We are monitoring the situation closely and will keep you updated on our progress towards resolution. We apologize for any inconvenience. Please reach out to us with any questions or concerns.

This incident has been resolved.

The issue has been resolved and we are monitoring performance.

Services have been restored. We are continuing to investigate the underlying issue.

We are currently experiencing an issue that is causing an outage browsing the catalog and launching courses. We are monitoring the situation closely and will keep you updated on our progress towards resolution. We apologize for any inconvenience. Please reach out to us with any questions or concerns.

This incident has been resolved.

We have identified the issue and some users may experience a degradation in performance around reporting. We are monitoring the situation closely and will keep you updated on our progress towards resolution. We appreciate your patience during this time. Please reach out with any questions or concerns.

We are continuing to investigate this issue.

We are experiencing degraded performance in some parts of the OpenSesame Catalog site. We are investigating the issue.

This incident has been resolved.

We have resolved the issue. Thank you for your patience.

The learner experience is not being affected by the source of the issue. We are still working on getting the author's ability to add languages to a course working.

An issue has been identified that is causing learners to be unable to select different languages in courses, and authors to be able to process new languages for their courses. We have identified the issue and are in process of implementing a resolution.

This incident has been resolved.

We have identified the issue and have taken steps to resolve it. We are continuing to monitor performance.

We are investigating an issue that is causing degraded performance. We are monitoring the situation closely and will keep you updated on our progress towards resolution. We apologize for any inconvenience. Please reach out to us with any questions or concerns.

This incident has been resolved.

The issue has been resolved and we are continuing to monitor performance.

We are continuing to investigate this issue.

We are currently investigating an issue with degraded performance when launching courses.

The Content Player and Catalog were inaccessible for a period of approximately 10 minutes from 1:46 am to 1:56 am PDT.

We have identified the issue as a setting in FireFox that blocks audio and video from auto-playing if there is no user interaction with the web page. To access this setting, go to the Settings page in FireFox, select Privacy & Security from the menu on the left side of the page. Scroll down to permissions, find Autoplay and click the Settings... button. Select "Allow Audio and Video" from the dropdown next to "Default for all websites" and click the Save Changes button.

We are experiencing an issue with certain course launches in FireFox. The course launch appears to not progress past the loading screen. A work-around is to click the loading screen. The course launch will then progress. We are currently investigating this issue.

xAPI statement routing was down for approximately 36 hours beginning at 12:30pm (EDT). During this time xAPI statements for course completions were not being sent to Learning Management Systems and Learning Reporting Systems. Once the incident was resolved, all xAPI statements for course completions were sent.

Launching courses using a Quick Launch link was down for approximately 40 minutes. During this time users attempting to launch courses using Quick Launch links would be redirected to an OpenSesame error page instead of to their Identity Provider to log in.