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Last checked 2025-06-14T13:45:56.173Z from OneSky's official status page

Historical record of incidents for OneSky

Jun 11, 2025

Report: "Service Temporarily Unavailable"

Last update 2025-06-11T11:33:11.377Z

investigating2025-06-11T11:33:11.374Z

We are currently investigating this issue.

Mar 28, 2025

Report: "Server Outage"

Last update 2025-03-28T15:12:37.964Z

resolved2025-03-28T15:12:37.950Z

This incident has been resolved.

identified2025-03-28T14:37:27.846Z

The issue has been identified and a fix is being implemented.

Mar 21, 2025

Report: "Import Issue"

Last update 2025-03-21T20:15:32.348Z

resolved2025-03-21T20:15:32.332Z

This incident has been resolved.

identified2025-03-21T14:52:44.255Z

Our team found that an import issue caused by a system spike on our end, and we are addressing it with the highest priority. We are fixing it ASAP.

Feb 13, 2024

Report: "Failed to sign in to the platform"

Last update 2024-02-13T06:26:13.270Z

resolved2024-02-12T22:51:31.147Z

This incident has been resolved.

monitoring2024-02-12T16:23:03.473Z

We are continuing to monitor for any further issues.

monitoring2024-02-12T16:21:48.368Z

A fix has been implemented and we are monitoring the results.

investigating2024-02-12T16:14:48.351Z

We are continuing to investigate this issue.

investigating2024-02-11T10:39:21.406Z

We are currently investigating this issue.

Oct 11, 2021

Report: "Platform is down"

Last update 2021-10-11T14:08:06.275Z

resolved2021-10-11T14:08:06.259Z

This incident has been resolved.

monitoring2021-10-11T12:30:27.440Z

A fix has been implemented and we are monitoring the results.

identified2021-10-11T12:18:26.967Z

The issue has been identified and a fix is being implemented.

investigating2021-10-11T12:04:13.960Z

We are currently investigating this issue.

Feb 18, 2021

Report: "Import Issue"

Last update 2021-02-18T01:52:12.006Z

resolved2021-02-18T01:52:11.991Z

This incident has been resolved.

monitoring2021-02-12T17:26:12.841Z

A fix has been implemented and we are monitoring the result.

investigating2021-02-03T18:07:04.260Z

We are currently investigating an import issue that affects: 1) Phrases being auto-approved after import 2) The "Not Translated" filter Please note, translation orders are unaffected by this.

Jan 12, 2021

Report: "Import queue and translation tool"

Last update 2021-01-12T23:00:53.171Z

resolved2021-01-12T23:00:53.155Z

Platform operation has resumed to normal.

investigating2021-01-12T17:26:08.270Z

We are continuing to investigate this issue.

investigating2021-01-12T17:25:01.352Z

We are currently investigating platform issues with the import queue and translation tool.

Jul 20, 2020

Report: "Platform API is down"

Last update 2020-07-20T18:09:33.928Z

resolved2020-07-20T18:09:33.916Z

This incident has been resolved.

monitoring2020-07-20T18:03:04.090Z

A fix has been implemented and we are monitoring the results.

identified2020-07-20T17:57:17.235Z

The issue has been identified and a fix is being implemented.

Report: "Delays with import queue"

Last update 2020-07-20T17:17:19.311Z

resolved2020-07-20T17:17:19.296Z

This incident has been resolved.

investigating2020-07-20T15:18:52.374Z

We are currently investigating the issue.

Dec 17, 2019

Report: "Platform is down"

Last update 2019-12-17T16:25:13.178Z

resolved2019-12-17T16:25:13.161Z

This incident has been resolved.

monitoring2019-12-17T13:30:00.159Z

A fix has been implemented and we are monitoring the results.

investigating2019-12-17T10:17:45.525Z

We are currently investigating this issue.

Dec 13, 2019

Report: "Import queue is stuck"

Last update 2019-12-13T18:59:36.306Z

resolved2019-12-13T18:59:36.292Z

This incident has been resolved.

identified2019-12-13T18:16:45.384Z

The issue has been identified and a fix is being implemented. Thank you for your patience.

investigating2019-12-13T17:43:16.885Z

We are currently investigating this issue. You may experience delays importing files.

Oct 17, 2019

Report: "Save translation is taking a long time"

Last update 2019-10-17T21:23:40.248Z

resolved2019-10-17T21:23:40.179Z

This incident has been resolved.

monitoring2019-10-17T11:44:40.201Z

We are monitoring the results of the fix.

investigating2019-10-17T10:07:17.865Z

We are currently investigating this issue.

Oct 16, 2019

Report: "Platform is down"

Last update 2019-10-16T12:04:39.167Z

resolved2019-10-16T12:04:39.149Z

This incident has been resolved.

monitoring2019-10-15T09:09:57.646Z

A fix has been implemented and we are monitoring the results.

identified2019-10-15T09:03:27.357Z

The issue has been identified and a fix is being implemented.

investigating2019-10-15T06:39:35.045Z

We are currently investigating this issue.

Sep 20, 2019

Report: "Some organization accounts cannot update translations in all of their projects"

Last update 2019-09-20T09:35:04.839Z

resolved2019-09-20T09:35:04.824Z

This incident has been resolved.

monitoring2019-09-20T08:59:55.046Z

A fix has been implemented. Maintenance status is removed. Affected organizations can update their translations now. We are actively monitoring the system.

identified2019-09-20T07:52:00.534Z

We are continuing to work on a fix for this issue and will keep the maintenance status for another hour before everything confirmed working properly.

identified2019-09-20T07:04:24.976Z

We have identified the cause and applying a fix. There will be 5-10 minutes down time in this hour due to database restart for the fix to take effect.

investigating2019-09-20T07:02:47.865Z

We are currently investigating this issue.

Aug 21, 2019

Report: "Slowness saving translations"

Last update 2019-08-21T10:09:51.259Z

resolved2019-08-21T10:09:14.763Z

This incident has been resolved.

monitoring2019-08-21T10:04:26.817Z

A fix has been implemented and we are monitoring the results.

identified2019-08-21T09:43:29.399Z

The issue has been identified and a fix is being implemented. Downtime triggered.

investigating2019-08-21T09:43:22.649Z

We are currently investigating this issue.

Aug 20, 2019

Report: "Slowness when saving translation"

Last update 2019-08-20T16:08:24.485Z

resolved2019-08-20T16:08:24.465Z

This incident has been resolved.

investigating2019-08-20T11:11:35.659Z

We are currently investigating this issue. Sorry for the inconvenience caused!

Jul 18, 2019

Report: "System reachability issue"

Last update 2019-07-18T09:21:02.143Z

resolved2019-07-18T09:21:02.125Z

This incident has been resolved.

monitoring2019-07-18T05:15:08.699Z

Connection is back and we are monitoring the services.

identified2019-07-18T05:10:16.613Z

The issue has been identified and a fix is being implemented.

investigating2019-07-18T05:09:28.058Z

We are currently investigating this issue.

Apr 4, 2019

Report: "Cannot export translations"

Last update 2019-04-04T14:58:39.972Z

resolved2019-04-04T14:58:39.954Z

This incident has been resolved.

monitoring2019-04-04T14:12:28.406Z

A fix has been implemented and we are monitoring the results.

identified2019-04-04T13:48:30.877Z

We are continuing to work on a fix for this issue.

identified2019-04-04T13:48:21.588Z

We are working to fix the file export service.

Report: "Unable to save translations"

Last update 2019-04-04T14:12:47.561Z

resolved2019-04-04T14:12:47.543Z

This incident has been resolved.

monitoring2019-04-04T13:47:28.292Z

A fix has been implemented and we are monitoring the results.

investigating2019-04-04T10:54:40.675Z

We are currently investigating this issue.

Mar 18, 2019

Report: "Site is loading slow"

Last update 2019-03-18T10:13:14.617Z

resolved2019-03-18T10:13:14.603Z

This incident has been resolved.

monitoring2019-03-15T16:55:33.144Z

A fix has been implemented and we are monitoring.

investigating2019-03-15T15:20:26.359Z

We are currently investigating the issue.

Mar 14, 2019

Report: "Unable to save translations"

Last update 2019-03-14T09:48:40.941Z

resolved2019-03-14T09:48:40.920Z

This incident has been resolved.

monitoring2019-03-11T20:32:20.079Z

A fix has been implemented and we are monitoring the result.

investigating2019-03-11T15:19:54.778Z

We are currently investigating this issue.

Mar 7, 2019

Report: "Import not working"

Last update 2019-03-07T12:24:27.290Z

resolved2019-03-07T12:24:27.272Z

This incident has been resolved.

monitoring2019-03-04T20:54:06.542Z

A fix has been implemented and we are monitoring the result.

investigating2019-03-04T19:00:49.514Z

We are currently investigating the issue, sorry for the inconvenience caused.

Feb 5, 2019

Report: "Phrases not loading"

Last update 2019-02-05T13:47:55.001Z

resolved2019-02-05T13:47:54.983Z

This incident has been resolved.

monitoring2019-02-05T10:15:53.957Z

A fix has been implemented and we are monitoring the result.

investigating2019-02-05T09:53:50.765Z

We received reports that the platform is loading slowly and phrases are failing to load. We are investigating this issue.

Jan 4, 2019

Report: "Cannot save translations"

Last update 2019-01-04T18:53:22.734Z

resolved2019-01-04T18:53:22.716Z

This incident has been resolved.

monitoring2019-01-04T15:45:31.319Z

The issue has been fixed, we are monitoring it.

investigating2019-01-04T11:47:30.019Z

We are currently investigating the issue.

Dec 21, 2018

Report: "Site and API downtime"

Last update 2018-12-21T07:31:04.443Z

resolved2018-12-21T07:31:04.427Z

This incident has been resolved.

monitoring2018-12-20T17:10:14.185Z

A fix has been implemented and we are monitoring the result.

investigating2018-12-20T16:45:51.125Z

We are experiencing downtime and currently investigating the issue.

Dec 20, 2018

Report: "Platform down"

Last update 2018-12-20T09:20:43.535Z

resolved2018-12-20T08:19:25.817Z

Platform and API were not accessible.

Nov 30, 2018

Report: "Cannot save translations"

Last update 2018-11-30T18:10:19.912Z

resolved2018-11-30T18:10:19.891Z

This incident has been resolved.

investigating2018-11-30T15:00:25.805Z

We are currently investigating the issue.

Nov 29, 2018

Report: "Unable to save translation"

Last update 2018-11-29T18:51:54.950Z

resolved2018-11-29T18:51:54.929Z

This incident has been resolved.

monitoring2018-11-29T11:01:54.682Z

A fix has been implemented and we are monitoring the situation.

investigating2018-11-29T10:40:05.676Z

We are currently investigating the issue, you may experience brief downtime as we restart the service.

Nov 27, 2018

Report: "Sign-in page showing 503 error"

Last update 2018-11-27T17:49:58.721Z

resolved2018-11-27T17:49:58.704Z

This incident has been resolved.

investigating2018-11-27T07:21:39.341Z

We are currently investigating this issue.

Nov 26, 2018

Report: "Import files takes a longer time"

Last update 2018-11-26T17:20:56.475Z

resolved2018-11-26T17:20:56.460Z

This incident has been resolved.

monitoring2018-11-26T17:15:42.852Z

A fix has been implemented and we are monitoring the results.

investigating2018-11-26T15:22:38.800Z

Import files takes a longer time than usual. Our engineers are now working on it.

Report: "Cannot save translation"

Last update 2018-11-26T17:14:43.716Z

resolved2018-11-26T17:14:43.700Z

This incident has been resolved.

monitoring2018-11-26T16:46:51.975Z

A fix has been implemented and we are monitoring the results.

investigating2018-11-26T15:21:16.675Z

We are currently investigating this issue.

monitoring2018-11-23T14:27:12.629Z

A fix has been implemented and we are monitoring the results.

investigating2018-11-23T13:10:09.426Z

Some clients have reported that it's taking longer than normal to save translations, our engineers are checking the issue.

Oct 22, 2018

Report: "Import files takes a longer time"

Last update 2018-10-22T10:55:45.003Z

resolved2018-10-22T10:55:44.978Z

This incident has been resolved.

monitoring2018-10-18T17:58:20.217Z

A fix has been implemented and we are monitoring the results.

investigating2018-10-18T15:05:56.593Z

We are investigating issues with importing files. It's currently taking longer than expected to import a file.

Oct 3, 2018

Report: "Sign-in page showing 503 error"

Last update 2018-10-03T20:27:57.300Z

resolved2018-10-03T20:27:57.273Z

This incident has been resolved.

investigating2018-10-03T19:02:55.880Z

We are currently investigating this issue. Sorry for the inconvenience caused.

Oct 2, 2018

Report: "Import slow"

Last update 2018-10-02T04:34:19.958Z

resolved2018-10-02T04:34:19.937Z

This incident has been resolved.

monitoring2018-09-06T17:15:03.745Z

A fix has been implemented and we are monitoring the results.

investigating2018-09-06T12:15:01.621Z

We have received reports that import is running slow, our engineers are investigating the issue.

Sep 27, 2018

Report: "Unable to login via oneskyapp.com"

Last update 2018-09-27T08:23:27.387Z

resolved2018-09-27T08:23:27.365Z

investigating2018-09-24T16:07:56.344Z

We are continuing to investigate this issue.

investigating2018-09-24T16:07:16.059Z

We are continuing to investigate this issue.

investigating2018-09-24T16:06:24.789Z

Our engineers are investigating the issue.

Sep 5, 2018

Report: "Delayed database maintenance"

Last update 2018-09-05T01:55:53.547Z

resolved2018-09-05T01:55:53.528Z

This incident has been resolved.

identified2018-09-05T00:00:28.647Z

Database maintenance is delayed. Expected to complete in an hour. Thank you for your patient.

May 31, 2018

Report: "Unable to login via oneskyapp.com"

Last update 2018-05-31T10:16:41.615Z

resolved2018-05-31T10:16:41.592Z

This incident has been resolved.

identified2018-05-29T18:58:00.644Z

We are continuing to debug this issue of sign-in page showing intermittent errors. Meanwhile, if you see any 503 error, please wait a min and refresh the page again. Once the page loads, you can log in and use the site normally. All other features are working. Thank you for your patience while we work on fixing this.

identified2018-05-29T12:14:42.688Z

The issue has been identified and a fix is being implemented.

investigating2018-05-29T09:24:21.540Z

We are currently investigating this issue.

monitoring2018-05-29T08:59:33.938Z

A fix has been implemented and we are monitoring the results.

investigating2018-05-29T08:58:32.266Z

Our engineers are currently investigating the issue. We will update you once when it is fixed.

May 16, 2018

Report: "Cannot save translations"

Last update 2018-05-16T18:08:09.361Z

resolved2018-05-16T18:08:09.342Z

This incident has been resolved.

monitoring2018-05-14T10:30:43.238Z

A fix has been implemented and we are monitoring the result.

investigating2018-05-14T10:26:29.944Z

We are continuing to investigate this issue.

investigating2018-05-14T10:24:20.462Z

We have identified an issue with saving translations, you may see database errors or "cannot read message of null", we are working on the fix and will keep you updated.

May 3, 2018

Report: "Translation memory timeout issue"

Last update 2018-05-03T13:52:56.658Z

resolved2018-05-03T13:52:56.629Z

Translation memory is stable again.

monitoring2018-05-03T09:14:27.663Z

A fix has been implemented and we are monitoring the results.

identified2018-05-03T07:47:35.818Z

We are continuing to work on a fix for this issue.

identified2018-05-03T06:58:40.727Z

The issue has been identified and a fix is being implemented.

investigating2018-05-03T06:16:46.659Z

We are investigating increased timeout errors in translation memory

Report: "Platform Outage"

Last update 2018-05-03T00:35:25.112Z

resolved2018-05-03T00:35:25.093Z

Issue has been resolved, thank you for your patience.

investigating2018-05-02T22:37:12.096Z

Platform Outage is detected. Our engineering team is working on it. We will keep you updated on any progress.

Apr 23, 2018

Report: "Saving translation loads for a long time"

Last update 2018-04-23T13:33:42.916Z

resolved2018-04-23T13:33:42.894Z

Issue has been resolved, thank you for your patience.

identified2018-04-23T13:31:05.760Z

The issue has been identified, fixing is in progress.

investigating2018-04-23T13:25:27.368Z

You may experience issue saving translations, our engineers are working on fixing it now. Sorry for the inconvenience caused!

Apr 19, 2018

Report: "Delays in statistics update"

Last update 2018-04-19T16:50:46.903Z

resolved2018-04-19T16:50:46.878Z

This incident has been resolved.

investigating2018-04-17T11:25:15.987Z

You may experience delays in statistics update when importing an updated source file, if you filter "Not Translated" and the new phrases don't show up, please contact support@oneskyapp.com for support.

Apr 14, 2018

Report: "Platform Outage"

Last update 2018-04-14T16:24:51.078Z

resolved2018-04-14T16:24:51.051Z

This incident has been resolved.

monitoring2018-04-13T13:38:02.285Z

Our service is resumed. We will keep monitoring it.

investigating2018-04-13T13:18:21.028Z

Platform Outage is detected. Our engineering team is working on it. We will keep you updated on any progress.

Apr 9, 2018

Report: "Problem saving translations"

Last update 2018-04-09T07:21:46.793Z

resolved2018-04-09T07:21:46.771Z

This incident has been resolved.

monitoring2018-04-04T14:26:02.117Z

The issue has been fixed, we will continue to monitor site performance throughout the day.

investigating2018-04-04T13:28:49.827Z

We identified a problem with saving translations, our engineers are fixing it now.

Mar 29, 2018

Report: "Platform Outage"

Last update 2018-03-29T15:31:22.826Z

resolved2018-03-29T15:31:22.802Z

This incident has been resolved.

monitoring2018-03-29T14:26:10.090Z

Our service is resumed. We will keep monitoring it.

investigating2018-03-29T13:41:28.757Z

Platform Outage is detected. Our engineering team is working on it. We will keep you updated on any progress.

Mar 22, 2018

Report: "Platform Outage"

Last update 2018-03-22T13:17:59.272Z

resolved2018-03-22T13:17:59.237Z

This incident has been resolved.

monitoring2018-03-21T10:26:12.022Z

Our service is resumed. We will keep monitoring it.

investigating2018-03-21T10:15:49.290Z

Platform Outage is detected. Our engineering team is working on it. We will keep you updated on any progress.

Mar 15, 2018

Report: "Platform Outage"

Last update 2018-03-15T15:15:42.684Z

resolved2018-03-15T15:15:42.660Z

This incident has been resolved.

monitoring2018-03-15T09:46:34.488Z

Our service is resumed. We will keep monitoring it.

investigating2018-03-15T09:42:49.601Z

Platform Outage is detected. Our engineering team is working on it. will let you know if there is any update!

Mar 7, 2018

Report: "Importing files take a long time"

Last update 2018-03-07T18:23:12.752Z

resolved2018-03-07T18:23:12.731Z

This incident has been resolved.

investigating2018-03-07T15:49:03.654Z

We are investigating issues with importing files. It's currently taking longer than expected to import a file.

Report: "Unable to save translation strings"

Last update 2018-03-07T11:00:48.647Z

resolved2018-03-07T11:00:48.624Z

This incident has been resolved.

monitoring2018-03-07T09:40:17.348Z

Web platform is recovered. We are monitoring and checking affected areas.

identified2018-03-07T09:37:01.183Z

Web platform is down. We are working on recovering it.

monitoring2018-03-06T17:27:47.408Z

We have deployed the fix and we continue to monitor the site.

investigating2018-03-06T15:22:00.000Z

We have identified an issue with saving translation strings and importing files. Our engineers are currently investigating the issue. Sorry for the inconvenience caused - we will update you with progress as soon as possible.

Feb 23, 2018

Report: "Platform Outage"

Last update 2018-02-23T17:53:48.416Z

resolved2018-02-23T17:53:48.386Z

This incident has been resolved.

monitoring2018-02-23T09:12:56.499Z

Our service has been resumed. We will keep monitoring the situation.

investigating2018-02-23T07:44:28.272Z

Platform outage is detected. Our engineers are working on it.

Feb 15, 2018

Report: "Platform Outage"

Last update 2018-02-15T22:01:11.470Z

resolved2018-02-15T22:01:11.452Z

This incident has been resolved. Thank you for your patience.

monitoring2018-02-15T16:19:01.071Z

The issue has been solved and phrases can be saved normally on the platform. We continue to monitor today.

investigating2018-02-15T15:48:01.135Z

Some customers are reporting that the phrases are taking a long time to save, our engineers are currently investigating the issue.

monitoring2018-02-15T11:56:58.839Z

This incident has been resolved. Our engineers are still monitoring and working on clearing the import queue.

monitoring2018-02-15T11:55:00.000Z

This incident has been resolved. Our engineers are still monitoring and working on clearing the import queue.

identified2018-02-15T03:25:43.235Z

Platform outage is detected. Our engineers are working on it.