One.com

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Historical record of incidents for One.com

Report: "File manager access problems"

Last update
Resolved

Filemanager access has now been fully restored, and all systems are verified to be working as expected again.If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

Investigating

We are currently investigating an issue with access to file manager. Next update no later than 13:00 CET.

Report: "File manager access problems"

Last update
resolved

Filemanager access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

investigating

We are currently investigating an issue with access to file manager. Next update no later than 13:00 CET.

Report: "Rushfiles maintenance"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Rushfiles datacenter will perform maintenance on network hardware on May 19th at 7:00 AM CEST. Around this time, users may experience a brief, one-time service interruption lasting no more than 60 seconds.All users may notice slower logins during this short window. Additionally, users hosted in our SaaS environments may be unable to upload and download files during the same short window.

Report: "Issues with web hosting services."

Last update
Resolved

Webhosting access has now been fully restored, and all systems are verified to be working as expected again.If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

Investigating

We are currently investigating an issue with internal server errors being shown on websites.Our Engineering team is doing all they can to get our systems back to normal as soon as possible.We will keep you updated on the progress and resolution of this issue, first update will be no later than 12:10 CEST.

Report: "Issues with web hosting services."

Last update
resolved

Webhosting access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

investigating

We are currently investigating an issue with internal server errors being shown on websites. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. We will keep you updated on the progress and resolution of this issue, first update will be no later than 12:10 CEST.

Report: "Internal server error on websites"

Last update
resolved

Website access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

monitoring

We are now starting to see improvements and most customers should already have regained access to websites. Next update no later than 16:00 UTC +2.

investigating

We are currently investigating an issue with internal server errors being shown on websites. Will keep you posted about the progress. Next update no later than 15:30 UTC +2.

Report: "Issues with webmail login"

Last update
resolved

Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

investigating

A fix has been implemented, and we are monitoring the situation.

investigating

This issue is still being investigated by our team. We will let you know as soon as we have more information. Next update no later than 22:30 CEST.

investigating

We are currently experiencing issues with our webmail login. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 21:30 CEST

Report: "Exchange account creation not working"

Last update
resolved

Account creation for Exchange accounts, are now working again for all customers. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

investigating

It is currently not possible to create Exchange accounts in our control panel, for customers who does not already have an account. We are working on fixing this. We wil provide updates here, when we have some.

Report: "Exchange account creation not working"

Last update
resolved

Account creation for Exchange accounts, are now working again for all customers. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

investigating

It is currently not possible to create Exchange accounts in our control panel, for customers who does not already have an account. We are working on fixing this. We wil provide updates here, when we have some.

Report: "Issues with website builder"

Last update
resolved

This incident has been resolved.

investigating

The issue has been identified and the website builder is fully operational again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

investigating

We are currently experiencing issues with our Website Builder. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. We will keep you updated on the progress and resolution of this issue, first update will be no later than 13:30 CEST.

Report: "Exchange account creation not working"

Last update
resolved

Account creation for Exchange accounts, are now working again for all customers. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

investigating

It is currently not possible to create Exchange account in our control panel. We are working on fixing this. We wil provide updates here, when we have some.

Report: "Issues with webmail"

Last update
resolved

Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

investigating

We are currently experiencing issues with webmail, causing slowness, affecting some customers. This does not impact the ability to recive or send mail. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

Report: "Issues with one.com"

Last update
resolved

one.com access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

identified

We are currently experiencing issues with one.com causing the page to not load. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

Report: "Issues with web hosting services."

Last update
resolved

The problem has been identified and our services has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

investigating

We are currently experiencing issues with our website hosting services. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 10:50 CET

Report: "Website Builder issues"

Last update
resolved

Website Builder access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are actively investigating this issue. We will share an update when significant information becomes available.

investigating

This issue is still being investigated by our team. We will let you know as soon as we have more information. Next update no later than 17:30 CET.

investigating

We are currently experiencing issues with our Website Builder. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. We will keep you updated on the progress and resolution of this issue, first update will be no later than 16:40 CET.

Report: "Exchange account creation not working"

Last update
resolved

Account creation for Exchange accounts, are now working again for all customers. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

identified

Due to issues at Microsoft. It is currently not possible to create Exchange accounts

Report: "Issues with webmail login"

Last update
resolved

Our services has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

investigating

We are currently experiencing issues with our webmail login. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 9:50 CET.

Report: "Issues with mail & web hosting services."

Last update
resolved

Services has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

investigating

We are currently experiencing issues with our mail & web hosting services. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 17:00 CET

Report: "Exchange account creation not working"

Last update
resolved

Account creation for Exchange accounts, are now working again for all customers. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

investigating

It is currently not possible to create Exchange account in our control panel. We are working on fixing this. We wil provide updates here, when we have some.

Report: "Issues with Office 365 Plus subscriptions"

Last update
resolved

This issue is now fixed.

investigating

Due to a recent configuration change by Microsoft certain operations — such as password resets and renewals — are temporarily unavailable for some of our Office 365 Plus subscriptions. We are actively working to resolve this issue and restore full functionality as soon as possible.

Report: "Issues with webhosting"

Last update
resolved

Webhosting access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

investigating

We are currently experiencing issues with webhosting, affecting some customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

Report: "Issues with webhosting"

Last update
resolved

Webhosting access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

monitoring

A fix has been implemented, and we are now monitoring the situation.

identified

The issue has been identified and a fix is currently being rolled out.

investigating

We are currently experiencing issues with webhosting, affecting some customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 13:00 CET

Report: "Exchange account creation not working"

Last update
resolved

Account creation for Exchange accounts, are now working again for all customers. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

identified

We have now enabled Exchange account creation for already exsiting customers. New customers can still not order Exchange.

identified

It is currently not possible to create Exchange account in our control panel for all customers. We are working on fixing this. We wil provide updates here, when we have some.

Report: "Issues with Webmail"

Last update
resolved

[service] access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

investigating

We are currently experiencing issues with our Webmail, causing 504 error messages when you access it. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No email will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 20:30 CEST

Report: "Issues with webapps"

Last update
resolved

Access to the various webapps has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

monitoring

A fix has been implemented. And we are starting to see traffic to everything again. We are keeping an eye on everything for now, to see if any other issues pop up.

identified

We have identified the issue, and are working on a fix for this.

investigating

We are now seeing issues with Filemanager, Websitebuilder and other apps. We will keep you updated here, once we have any news

investigating

We are currently experiencing issues with webmail, causing errors after login, affecting some customers. Please note that this will not impact the ability to receive mail, while this is ongoing. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

Report: "Exchange account creation not working"

Last update
resolved

Account creation for Exchange accounts are now working again for all customers. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

investigating

It is currently not possible to create Exchange accounts in our control panel. We are working on fixing this. Once we have any updates, we will inform you here.

Report: "Issues with Exchange account creation"

Last update
resolved

Account creation for Exchange accounts, are now working again for all customers. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

investigating

It is currently not possible to create Exchange accounts in our control panel, for customers who does not already have an account. We are working on fixing this. We wil provide updates here, when we have some.

Report: "Issues with Mobile Sync"

Last update
resolved

This incident has been resolved.

investigating

Mobile sync access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

monitoring

A fix for this has been implemented, and we are monitoring the situation.

investigating

We are currently experiencing an issue with Mobile Sync affecting premium emails and calendar in mobile devices.

Report: "Issues with webmail"

Last update
resolved

Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

identified

We are currently seeing issues with our webmail, affecting all users of it. This means webmail is not avalible at the moment. You can still use IMAP/POP3 to see your emails. We are working on resolving this issues, and will provide an update, as soon as we have one.

Report: "Issues with MySQL"

Last update
resolved

MySQL access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

identified

We are continuing to work on resolving this issue. Next update no later than 10:30 CEST

identified

We are currently experiencing issues with MySQL, causing it to not be avalible, affecting some customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 9:30 CEST

Report: "Exchange account creation not working"

Last update
resolved

Exchange access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

identified

It is currently not possible to create Exchange accounts in our control panel, for customers who does not already have an account. We are working on fixing this. We wil provide updates here, when we have some.

Report: "Issues with database"

Last update
resolved

Database access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

investigating

We are currently experiencing issues with one of our database server, causing databases and some websites being inaccessible for customers belonging to this server. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 08:30 CEST

Report: "Issues with Webshop"

Last update
resolved

Webshop issues have now been fixed. If you still have problems accessing related services with us, don't hesitate to get in touch with us on chat or email here: https://www.one.com/chat.

investigating

Some users might experience issues with Webshop and connected services. We are investigating the issue at the moment.

Report: "Exchange account creation not working for new customers"

Last update
resolved

Exchange access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

identified

It is currently not possible to create an Exchange account in our control panel for new customers. Customers who already have an Exchange account can still make new accounts. We are working on fixing this. We will provide updates here when we have some.

Report: "Network connectivity issues"

Last update
resolved

All issues have now been fixed and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

identified

We are currently experiencing technical issues as part of the global outage. We apologize for the inconvenience and are working to resolve the problem as quickly as possible.

Report: "Issues with webmail loading slowly"

Last update
resolved

Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

monitoring

A fix has been implemented, and we are monitoring the situation.

investigating

This issue is still being investigated by our team. We will let you know as soon as we have more information. Next update no later than 13:00 CEST.

investigating

We are currently facing issues with our webmail loading slowly for many users. It is being looked into and we will keep you posted. Next update no later than 12:00 CEST.

Report: "Issues with accessing www.one.com and various websites"

Last update
resolved

This incident has been resolved.

investigating

One.com access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

monitoring

A fix for this has been implemented and we are monitoring the situation.

investigating

This issue is still being investigated by our team. We will let you know as soon as we have more information. Next update no later than 13:00 CEST.

investigating

We are investigating an issue with access to www.one.com as well as several websites hosted here. Once we know more, we will let you know. Next update no later than 12:00 CEST.

Report: "General Accessibility issue"

Last update
resolved

We have experienced issues with our services, causing time-outs or blank pages while trying to access our website and Control Panel. Our Engineering team has already fixed the network issues. The issue lasted 10 minutes (6:10 to 6:20 UTC).

Report: "Scheduled maintenance on MySQL"

Last update
resolved

We have now finished our scheduled maintenance on MySQL. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

investigating

A maintenance window has been scheduled for MySQL servers on June 13, from 08:30 AM to 09:30 AM (CEST). Some users may experience short downtime periods during this maintenance window. If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.

Report: "Issues with webmail accessibility"

Last update
resolved

Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

investigating

We are currently facing issues with our webmail not being accessible. It is being looked into and we will keep you posted. Next update no later than 11:00 CEST.

Report: "Issues with opening Website Builder & Webshop"

Last update
resolved

Website Builder & Webshop access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

monitoring

A fix for this has been implemented, and we are monitoring the situaution.

investigating

We are currently seeing issues with opening our Website Builder & Webshop from our Control Panel. This does not affect the loading of the websites, only editing them.

Report: "Issues with CDN & SSL service"

Last update
resolved

We are no longer seeing any issues. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

monitoring

The fix for SSL Certificates has now been rolled out. We will continue to monitor the situation.

monitoring

We are still seeing issues with SSL Certificates. A fix for this is being rolled out as we speak.

monitoring

A fix has been implemented and we are monitoring the situation.

identified

We have identified the issue, as an issue with our CDN and are working on fixing it. We will provide an update once we have one.

investigating

We are currently experiencing issues with our SSL service affecting some customers.

Report: "Issues with Website Builder Editor"

Last update
resolved

Website builder Editor access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

monitoring

We are now starting to see improvements and some customers have already regained access to Website Builder Editor. Next update no later than 18:00 [CET/EST].

investigating

Our Engineering team is still working on resolving the Website Builder Editor issue as soon as possible. Next update no later than 17:40 CET

investigating

We are currently experiencing issues with the Website Builder editor causing [ 'message': 'certificate has expired'] affecting some customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 16:40 CET

Report: "Control Panel not working"

Last update
resolved

Control panel access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

monitoring

A fix has been implemented, and we are currently monitoring the situation.

investigating

We are currently having issues with our control panel giving 500 errors and being unavalible. it is being worked on. We will provide updates here as they come in.

Report: "Exchange account creation not working"

Last update
resolved

Exchange account creation works again. If you have any futher issues, please reach out to our support on help.one.com.

investigating

It is currently not possible to create Exchange account in our control panel. We are working on fixing this. We wil provide updates here, when we have some.

Report: "Issues with Wordpress"

Last update
resolved

Managed Wordpress access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

investigating

Currently we are experiencing issues on wordpresspod2. You might encounter error messages or longer load times in the Control Panel. The issue is currently being investigated.

Report: "Issues with Webmail"

Last update
resolved

Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

investigating

We are currently experiencing issues with Webmail. This means you are currently unable to login to mail.one.com. IMAP and POP3 access is still working Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

Report: "Issues with webhosting"

Last update
resolved

Webhosting access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

identified

We are currently experiencing issues with webhosting, affecting some customers on a single webserver. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

Report: "Issues with calendar in webmail"

Last update
resolved

Calendar access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

identified

The issue has been identified, and a fix is being worked on. We excpect it to be fixed in roughly 30 minutes.

investigating

We are currently experiencing issues with the calendar in webmail, causing the calendar to load forever affecting all customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

Report: "Unable to login to webmail"

Last update
resolved

Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

investigating

Logging in to webmail is currently not working. We are working on fixing this. This does not affect logging into accounts via IMAP

Report: "Webmail issues on webpod11"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We have issues with logging in, opening emails, loading inbox. The issue is being investigated.

Report: "Exchange account creation not working"

Last update
resolved

Account creation is now working again.

identified

It is currently not possible to create new Exchange account in our control panel. We are working on fixing this. We wil provide updates here, when we have some.

Report: "Exchange account creation not working"

Last update
resolved

Account creating is working once again.

identified

It is currently not possible to create new Exchange account in our control panel. We are working on fixing this. We wil provide updates here, when we have some.