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This incident has been resolved.

A fix was implemented, and we are monitoring results.

We are currently investigating the issue.

This incident has been resolved.

A fix was implemented, and we are monitoring results.

We are currently investigating the issue.

This incident has been resolved. All impacted areas have caught up.

A fix has been implemented and we are monitoring the results.

We are currently investigating a delay in data ingestion, which is impacting reporting.

This incident has been resolved, all visit data has been processed.

The issue has been identified and a fix is being implemented.

We are currently investigating a delay in visit data being ingested.

Service is now fully restored and we are continuing to monitor.

We are continuing to monitor for any further issues.

Service is now fully restored and we are continuing to monitor.

Service is partially restored. A fix is in place and we are now monitoring.

We are currently investigating an issue with the API gateway being down (both app + public facing API affected)

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating a delay in data being ingested

The issue has been resolved.

We continue to monitor results. Automation campaigns are operating with a decreasing delay. We can confirm no data is lost.

We are continuing to monitor the results.

A fix has been implemented, and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating delays in visit and basket events processing.

This incident has been resolved and the backlog has been fully processed.

We are currently investigating a delay in data being ingested

This incident has been resolved. Emails have been sent as expected.

All broadcast campaigns are sending correctly again and those impacted have now been sent. Emails from Automation campaigns are sending correctly and Engineers are currently working to see if emails originating from Automation campaigns can be sent. We are working to minimise any impact but apologise for any inconvenience this issue has caused.

Our engineers have partially restored the service and are working towards full operation. As such some impact is expected, but you may be seeing some activity again.

The cause of issue with emails not being sent has been identified and we are currently working to fix. It is expected that we will be able to send broadcast campaigns whose scheduled send time has past once the fix is in place.

We are currently investigating an issue affecting email sending for some clients.

A fix has been implemented and login to the UI has been restored

We are currently investigating reports of the Ometria UI not being available

This issue has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue that is stopping the campaign list from loading. This is not thought to affect any campaigns from sending.

The issue has been resolved, and all components are operational.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue with the images on templates not loading/updating.

The issue has been resolved, and all components are operational.

We are continuing to monitor the fixes which were applied and aware of a few isolated reports of latency within the platform which are being reviewed. We have also been made aware that during the incident, Automation sends were held and later released. Apologies for the incorrect information shared previously.

A fix has been implemented, and we are monitoring the results.

We are currently investigating issues with some parts of the platform not loading. Scheduled sends are unaffected. We have identified the cause and are working on a fix.

This incident has been resolved and the backlog has been fully processed.

We are currently investigating a delay in data being ingested

This incident has been resolved.

A delay in data ingestion has been identified. A fix was released and we are currently monitoring the system.

This issue is now resolved.

We have resolved the issue and we will continue to monitor the system.

We are currently investigating delays in data processing.

The email preview issue is now resolved.

We are currently investigating issues with email preview functionality. Live and test sends are not affected.

This behaviour has now been resolved. If you see any further issues, please do contact Support. Our apologies for any inconvenience this might have caused.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating a delay in tracking data being ingested.

This issue has been resolved.

: A fix has been implemented, and we are monitoring the results.

We are currently investigating an issue with Welcome campaigns.

There are no longer any delays on the KPI dashboards/reports.

We have identified an issue that has caused the KPI dashboards/reports to be delayed. This has been resolved and we are monitoring the KPIs updating.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of inconsistencies with certain reports across a restricted number of accounts. The cause has been identified and we are working to rectify the issue.

The issue causing the minor delay has been resolved and ingestion is up to date. There is a minor delay in a few Dynamic Segments updating and we expect these to be back on track tomorrow.

We are currently experiencing a minor delay in ingesting data.

This is now resolved

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We have identified an issue with duplicating broadcast campaigns and currently investigating the issue.

This incident has been resolved and the application is loading as expected.

A fix has been applied for the issue causing the application to not load. We are monitoring the results.

All broadcast campaigns that were included in the delay this morning have been sent, we are now processing broadcast sends as normal.

A fix was implemented, and we are monitoring as the send delay is reducing.

We have identified an issue that may delay some broadcast campaigns from sending on time.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The cause of this issue has been identified and a fix is being applied

We are currently investigating an issue with publishing Automation campaigns when using hard-coded coupons.

The issue has been resolved, and data exports are now operating as expected.

Further mitigation has been put in place to keep the effects of this to a minimum.

A fix has been deployed and we are monitoring the result. If you are continuing to see export times that are significantly longer than normal, please contact support.

We are currently investigating reports of data exports taking longer than normal to complete.

We can confirm that the data backlog has now been fully processed.

We are continuing to monitor the backlog which is processing as expected. While the data is being ingested, there will be a subset of automation sends and JS tracking events which will be queued and processed as part of the process.

We have identified record ingestion delays. We have implemented a fix and are closely monitoring the progress.

This incident is now resolved.

A fix has been implemented, we expect to see all results populate over the next few hours.

We are currently aware of an issue this morning in which the broadcast campaign performance page is not showing attributed orders.

The incident has been resolved.

We have identified and applied a fix for an issue stopping Broadcast campaigns from sending. We are continuing to monitor.

This incident is resolved and all previously unsent emails have been sent.

A fix has been implemented and any unsent emails during the timeframe are being sent.

Emails from Automation Campaigns that were due to be sent between 10:55 and 12:45 BST (05:55 and 07:45 EST) may have been delayed. We have identified the issue and working to ensure that these are sent as soon as possible. Emails out of this timeframe would have been sent as normal.

This incident has been resolved.

A fix has been implemented, we are currently monitoring the results.

Some clients using Adobe Commerce/Magento or Shopify extensions may be experiencing a delay in ingestion impacting Real Time Dashboard.

All transactional emails that were previously affected have now been sent. The issue is now fully resolved.

We are continuing to monitor, any previously affected Transactional Emails are being sent.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue with Transactional Emails not being delivered.

Work to restore service levels has been completed and actions such as estimating recipients are returning results without added delay for those affected.

Some clients may face some slowness in some areas of the application. Our engineers have made improvements and are working to resolve this behaviour

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor and the backlog is processing as expected.

Measures have been deployed to process the segment delays, and we are actively monitoring the progress

We have identified an issue causing a delay in segments refreshing. You may see delayed refreshing of segments when viewing reports and campaign targeting.

This issue is now resolved. Our API has processed through the queues and is back to fully functional operations.

The issue has been resolved on our infrastructure partner's side, we expect our systems to be fully caught up by tomorrow morning

We are currently experiencing service degradation as one of our infrastructure partners is experiencing issues. This may translate into delays in the form of rate limiting with requests to the Push API.

This incident has been resolved.

A fix has been implemented and the delayed data is being ingested.

This issue has been identified and a fix is being implemented.

We are currently investigating an issue with Broadcast campaign stats not showing on Sent campaigns. This does not affect the sending of any campaigns.

This incident has been resolved.

We are currently investing an issue with the Campaigns > Website Overlay page of the application. Existing values for some fields and statuses may not be accurately reflected in the UI which may also prevent saving. The overlay is displaying correctly and to the correct rules on websites.

The issue has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue with the reporting data for Automation campaigns being delayed. Campaigns continue to trigger and emails continue to send.

This incident has been fully resolved. Functionality has been returned for all emails sent in the last 28 days.

We have restored the View in Browser functionality for all emails sent from 20th March until today. This functionality will work as expected in all new emails. We are continuing to work to restore this functionality for emails sent within the past 28 days before 20th March

A fix has been implemented for View in Browser links to work as expected for emails sent post 8am UTC today, our engineers are working on restoring the historical emails for the last 28 days.

We are investigating further issues with the View in Browser links showing expired messages.

A fix has been released for emails sent in the last 7 days, we are continuing to work on restoring the availability of opening emails in browsers for the last 28 days.

We have identified an issue that is causing the 'View in Browser' links and Automation activity previews to not load successfully. A fix has been implemented for emails sent after 07:30 UTC while we work on restoring the functionality historically.

We continued to monitor any impact from our last update and have not seen any further issues. As such this incident is now resolved. Thank you for you patience and understanding earlier.

All impacted areas have been resolved. The API restored, emails that have been delayed are sent and the Application/UI has resumed to near prior operational speed. We will continue to monitor in case of any further issues.

Our engineers have applied a fix and we are continuing to monitor. The application is currently processing the backlog of data that has been created.

We are seeing an increase in API calls not being accepted which is linked to the wider issue. If you do not have a retry mechanism, these will need to be resent once the issue is resolved. We are actively investigating solutions to return back to normal service as quickly as possible - thank you for your patience whilst we achieve this.

We are aware of reoccurrences of this behaviour and are continuing to investigate as these happen and monitor until these are resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating reported issues with degraded UI performance.

This incident has now been resolved. Both the application and the API have full functionality again. Any API calls that were not accepted will need to be resent.

A fix has been implemented and we are currently monitoring performance.

We are continuing to work on a fix for this issue.

We are receiving reports that various screens within the application including but not limited to Campaigns > Automation and Realtime dashboard campaigns are not showing data for some clients. The API may not be accepting requests. We can replicate this and are working to get this resolved as quickly as possible.

This incident has now been resolved.

We are currently investigating this issue.

The previously reported delay in report data has now been successfully resolved and all reporting data has been up to date from yesterday evening.

We have identified a delay with the generation of statistics that are used in all reports. Data is currently being processed and we expect this to clear this evening (GB) / afternoon (US). The team is monitoring to ensure all data is processed as rapidly as possible.

The delay previously reported is no longer present, we have successfully monitored and can report this is back to working as expected. If you should experience issues with reporting, please raise a support ticket.

An issue was identified with a third-party partner, and they have since made the needed changes to restore the relevant services. We are now in a stage of monitoring to ensure we are back to a fully operational service.

Users may see a delay in the data available in reporting. We have identified the cause and are working towards a resolution.

The previously reported delay in report rendering has now been successfully monitored and all reporting data is up to date. This issue is now resolved.

We are continuing to monitor for any further issues.

We have identified a delay with stats generation used in all reports. Data is currently being processed and we expect this to clear with the next few hours. The team is monitoring to ensure all data is processed as rapidly as possible.

On 3rd March 2023 at 17:15 UTC our monitoring systems brought to our attention an issue with our API endpoints \(excluding transactional\) resulting in data loss for requests which were not automatically retried by client side retry mechanisms between 17:15 - 18:12 and 19:14 to 22:02 UTC. We identified a recent deployment that introduced an unexpectedly high load on the API key validation mechanism. A hotfix was deployed to mitigate the issue, with immediate positive results seen by 22:02 UTC on 3rd March 2023. We have implemented process changes to prevent such occurrences in the future. As best practice, we highly recommend that all clients implement an automatic retry mechanism for API requests as it ensures logs are reviewed over time. Should errors exist on Friday 3rd March between 17:15 - 18:12 and 19:14 to 22:02 UTC which were not retried, these will need to be retried manually.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and currently investigating next steps to resolve.

We are continuing to investigate this issue.

We are investigating a partial API outage affecting some services.

This incident has been resolved

A fix has been implemented to clear any backlog of coupon codes due to be created and we are monitoring the results.

We are currently investigating a delay in dynamic coupon codes being created.

The delay is now within normal operating levels. Reporting is working as expected. If you should experience issues with reporting, please raise a support ticket.

Users may see a delay in the data available in reporting. We are actively monitoring.

After a period of successful monitoring, we can now confirm the issue seen earlier today has now been successfully resolved.

A fix has been implemented, we are currently seeing positive results and monitoring for effectiveness.

We are currently investigating degraded performance within the application