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We are actively monitoring delays in processing menu updates. Changes may not immediately be reflected in the menu.

We are seeing issues occurring with our third-party cloud connectivity provider. Many systems may be impacted to various degrees. We will update further as we have additional details.

A fix has been implemented and ordering rates have recovered. We are actively monitoring at this time.

We are investigating an issue with our data pipelines which may cause delays in the Olo Pay Monthly Fee Summary report.

This incident has been resolved.

A fix has been identified and our billing service provider estimates that charges will resume next week.

We are experiencing a service disruption with our billing service provider that is causing customers set up with automatic payments to not be charged for Olo invoices. Charges may be delayed until this is resolved. We are working with our provider to resolve the issue. We will provide updates as we get more information.

This incident has been resolved.

A fix has been identified and our billing service provider estimates that charges will resume next week.

We are experiencing a service disruption with our billing service provider that is causing customers set up with automatic payments to not be charged for Olo invoices. Charges may be delayed until this is resolved. We are working with our provider to resolve the issue. We will provide updates as we get more information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

This incident has been resolved.

We are seeing a reduced rate of errors. We are continuing to monitor closely.

We're detecting elevated errors processing Apple Pay payments. Ordering with Apple Pay may be affected.

This incident has been resolved.

We are seeing Dispatch orders with DoorDash return to normal and continue to monitor.

We are experiencing a service disruption with DoorDash that would cause problems with Dispatch orders. We will provide updates as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're detecting elevated errors processing payments through Spreedly. Ordering may be affected at locations using Google Pay processed through Worldpay EXPRESS may be impacted.

This incident has been resolved.

We are experiencing a service disruption with UBER that would cause problems with Dispatch. We will provide updates as they become available.

This incident has been resolved.

We are seeing a reduced rate of errors. We are continuing to monitor closely.

We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.

This incident has been resolved.

We are seeing Payeezy transactions return to normal and continue to monitor the situation.

We're detecting elevated errors processing payments through Payeezy. Ordering may be affected at locations using Payeezy as their payment provider.

This incident has been resolved.

We are no longer seeing errors with FreedomPay transactions and are continuing to monitor.

We're detecting elevated errors processing payments through FreedomPay. Ordering may be affected at locations using FreedomPay as their payment provider.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing a service disruption that would cause intermittent problems logging into Dashboard. We will provide updates as soon as they become available.

A fix has been implemented, however, based on cache TTLs you may need to clear your browser cache to resolve the problem.

A fix has been implemented, however, based on cache TTLs you may need to clear your browser cache to resolve the problem.

We are experiencing a client side disruption that would cause problems with some POS related features of Dashboard including Basket Tester. Clearing your browser cache should resolve the issue.

This incident has been resolved.

We are seeing Spreedly transactions return to normal and continue to monitor the situation.

Spreedly has identified an issue on their end that is impacting payment processing. Apple Pay and Google Pay processed through Vantiv Express, and Pay Pal and Venmo processed through Braintree may be impacted.

This incident has been resolved.

Stripe is gradually re-enabling Google Pay as a payment method, and we are seeing Stripe Google Pay payments process successfully.

Stripe has temporarily disabled Google Pay as a payment method while they investigate an issue with their Google Pay integration.

This incident has been resolved.

We are seeing Worldpay MercPay Webservices transactions return to normal and continue to monitor the situation.

We're detecting elevated errors processing payments through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are experiencing a service disruption that would cause problems with some features of Dashboard. We will provide updates as soon as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're experiencing delays sending out webhooks using oauth authorization.

This incident has been resolved.

Errors have recovered and we are actively monitoring at this time.

We're detecting elevated errors processing transactions through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of increased error rates that may be impacting our system. We are investigating and will provide updates as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing a service disruption with Grubhub that would cause problems with Rails orders. We will provide updates as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing a service disruption that would cause problems with pack slips and production sheets within Dashboard. We will provide updates as soon as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing a service disruption that would cause problems with some features of Dashboard. We will provide updates as soon as they become available.

This incident has been resolved.

We are monitoring an active partner incident resulting in an increased error rate for the following NCR integrations: NCR Cloud Connect, NCR Cloud BSL and RPOS C-Store.

This incident has been resolved.

We are experiencing errors communicating with PUNCHH. Users may be unable to log in or use points or rewards with placed orders.

This incident has been resolved.

We are no longer seeing extended delays while processing menu updates. We are continuing to monitor the system's performance.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

We are observing delays in scheduled price updates at this time. Scheduled and manual changes may not immediately be reflected in the menu. We will provide status updates as they become available.

This incident has been resolved.

We're no longer observing issues from Punchh. We'll continue to monitor the situation.

We are experiencing errors communicating with Punchh. Users may be unable to log in or use points or rewards with placed orders.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue preventing modifiers from displaying in Serve. We will provide more updates as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of increased error rates that may be impacting our system. We are investigating and will provide updates as they become available.

This incident has been resolved.

We have processed the backlog of menu changes and are seeing job times return to normal. We will continue to monitor the situation.

We are continuing to process a large backlog of menu updates. Changes may not immediately be reflected in the menu.

We have provisioned additional capacity for processing menu changes and are continuing to process through the backlog of changes. Changes may not immediately be reflected in the menu.

We are continuing to process a large backlog of menu updates. Changes may not immediately be reflected in the menu.

We are actively monitoring delays in processing menu updates. Changes may not immediately be reflected in the menu.

This incident has been resolved.

We are seeing processing times returning to normal, and will continue to monitor the situation.

We are actively monitoring delays in processing menu updates. Changes may not immediately be reflected in the menu.

This incident has been resolved.

We're no longer observing issues from Uber. We'll continue to monitor the situation.

We are experiencing a service disruption with Uber and Postmates that would cause problems with Rails and Dispatch orders. We will provide updates as they become available.

This incident has been resolved.

We have implemented a fix and we are monitoring the results.

We are currently investigating elevated errors affecting Rails orders for a subset of brands.

This incident has been resolved.

We are observing reduced error rates and are continuing to monitor.

We're detecting elevated errors processing payments through Paypal/Venmo. Orders may be affected at locations using Paypal/Venmo as their payment provider.

We're no longer detecting any issues processing payments through Worldpay EXPRESS and MercPay Webservices.

We are seeing Worldpay EXPRESS and MercPay Webservices transactions return to normal and continue to monitor the situation.

We're detecting elevated errors processing payments through Worldpay EXPRESS and MercPay Webservices. Ordering may be affected at locations using Worldpay EXPRESS or MercPay Webservices as their payment provider.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating a delay in webhook delivery capabilities and will provide updates as they become available.

This incident has been resolved.

We are seeing processing times return to normal and will continue to monitor the situation.

We are continuing to process through the backlog of menu changes. Changes may not immediately be reflected in the menu.

We are experiencing delays in processing menu updates. Changes may not immediately be reflected in the menu.

A fix has been implemented and ordering rates have recovered. We are actively monitoring at this time.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We've identified an issue with POS Mapping in Menu Admin. We will provide updates as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are experiencing errors communicating with Punchh. Users may be unable to log in or use points or rewards with placed orders.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating a disruption in ordering capabilities and will provide updates as they become available.

This incident has been resolved.

Payment authorizations are returning to normal and we're continuing to monitor the situation.

We're detecting elevated errors processing payments through Olo Pay Card Present. Ordering may be affected at locations using Olo Pay Card Present as their payment provider. Olo systems are operating as expected but payment authorization may experience intermittent interruptions or reduced performance.

This incident has been resolved.

We are seeing DoorDash return to normal and continue to monitor the situation.

We are experiencing a service disruption with DoorDash that would cause problems with Dispatch. We will provide updates as they become available. DoorDash has identified an issue. https://www.doordashstatus.com/incidents/xtgxcfq6wv84

This incident has been resolved.

Errors have recovered and we are actively monitoring at this time.

We're detecting elevated errors processing transactions through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating a disruption in ordering capabilities and will provide updates as they become available.

We've determined the impact is small and will be addressed in the next release.

The issue has been identified and a fix is being implemented.

We are experiencing a service disruption that would cause problems with some features of Dashboard. We will provide updates as soon as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating a partial disruption in ordering capabilities for our SimphonyCloud integration and will provide updates as they become available.

This incident has been resolved.

We are seeing Givex transactions return to normal and continue to monitor the situation.

We're detecting elevated errors processing payments through Givex. Ordering may be affected at locations using Givex as their payment provider.

This incident has been resolved.

We are seeing Elavon transactions return to normal and continue to monitor the situation.

The issue has been identified and a fix is being implemented.

We're detecting elevated errors processing payments through Elavon. Ordering may be affected at locations using Elavon as their payment provider

This incident has been resolved.

Paytronix identified an issue on their end. Service with Paytronix has returned to normal and we are actively monitoring at this time.

We're detecting elevated errors processing payments and redeeming points or rewards with placed orders through Paytronix. Ordering may be affected at locations using Paytronix as their payment or loyalty provider.

This incident has been resolved.

We are seeing Radiant transactions return to normal and continue to monitor the situation.

We're detecting elevated errors processing payments through Radiant. Ordering may be affected at locations using Radiant as their payment provider.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are investigating a delay in the availability of Tableau scheduled report exports for Dashboard users. Olo will provide updates as they become available.