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Last checked 2025-06-14T13:54:51.870Z from OfficeRnD's official status page

Historical record of incidents for OfficeRnD

Apr 17, 2025

Report: "Degraded Performance"

Last update 2025-04-17T14:55:33.221Z

resolved2025-04-17T14:55:33.209Z

This incident has been resolved.

monitoring2025-04-17T14:23:54.477Z

A fix has been implemented and we are monitoring the results.

investigating2025-04-17T14:21:20.745Z

We’re experiencing performance issues through all services. Our team is actively working to resolve this. We will provide more details soon.

Jan 31, 2025

Report: "Degraded Performance"

Last update 2025-01-31T14:54:40.095Z

resolved2025-01-31T14:54:40.078Z

This incident has been resolved.

investigating2025-01-31T14:31:23.319Z

We’re experiencing performance issues that can create delays with some tasks. Our team is actively working to resolve this. We will provide more details soon.

Dec 23, 2024

Report: "Stripe integratiion issues"

Last update 2024-12-23T08:43:32.068Z

resolved2024-12-23T08:43:32.049Z

This incident has been resolved.

investigating2024-12-23T07:17:51.100Z

We are currently investigating the disconnection of Stripe integrations. At the moment invoices cannot be charged and new payment details cannot be added.

Dec 4, 2024

Report: "Degraded Performance"

Last update 2024-12-04T06:51:04.740Z

resolved2024-12-04T06:51:04.729Z

We’re experiencing performance issues through all services. Our team is actively working to resolve this. We will provide more details soon.

Nov 25, 2024

Report: "Hybrid Background Task Queue Congestion"

Last update 2024-11-25T11:50:46.038Z

resolved2024-11-25T11:50:46.021Z

This incident has been resolved.

investigating2024-11-25T10:20:15.227Z

We are currently investigating this issue.

Nov 20, 2024

Report: "Degraded Performance for the Hybrid Platform and API"

Last update 2024-11-20T15:16:26.907Z

resolved2024-11-20T14:50:18.281Z

This incident has been resolved.

investigating2024-11-20T14:17:41.542Z

We are currently investigating this issue.

Sep 23, 2024

Report: "Partial Outage of Some Systems"

Last update 2024-09-23T20:00:03.275Z

resolved2024-09-23T19:00:54.000Z

This incident has been resolved.

investigating2024-09-23T18:45:30.000Z

We are continuing to investigate this issue.

investigating2024-09-23T18:30:52.000Z

We are investigating partial outage. The issue affects only part of the organizations. We are looking for the cause and will update later.

Aug 30, 2024

Report: "Partial Outage of Some Systems"

Last update 2024-08-30T11:40:46.977Z

resolved2024-08-30T11:40:46.961Z

This incident has been resolved.

investigating2024-08-30T11:32:45.000Z

We are investigating a partial outage. The issue affects only part of the operations, such as the admin platform. Due to that, when accessing the platform, some admins might notice the following error: Currently you cannot schedule tours online The platform should load after refreshing the page a few times. We are looking for the cause and will update you later.

Aug 15, 2024

Report: "Partial Outage of Some Systems"

Last update 2024-08-15T09:48:13.715Z

resolved2024-08-15T09:48:13.702Z

This incident has been resolved.

investigating2024-08-15T07:24:09.000Z

We are investigating a partial outage. The issue affects only part of the operations, such as email service. Due to that, some notifications might be delayed and some emails duplicated. We are looking for the cause and will update you later. Flex Platform

Aug 2, 2024

Report: "Degraded Performance"

Last update 2024-08-02T14:00:38.269Z

resolved2024-07-26T15:05:11.000Z

This incident has been resolved.

investigating2024-07-26T14:39:47.000Z

We’re experiencing performance issues through all services. Our team is actively working to resolve this. We will provide more details soon.

Jul 22, 2024

Report: "System Outage"

Last update 2024-07-22T08:11:35.991Z

resolved2024-07-22T06:56:21.639Z

This incident has been resolved.

monitoring2024-07-22T05:24:57.924Z

A fix has been implemented and we are monitoring the results.

investigating2024-07-21T22:20:48.000Z

We’re experiencing performance issues through all services. Our team is actively working to resolve this. We will provide more details soon.

Jul 9, 2024

Report: "Degraded Performance"

Last update 2024-07-09T10:57:12.675Z

resolved2024-07-09T10:57:12.662Z

This incident has been resolved.

investigating2024-07-09T10:32:51.340Z

We’re experiencing performance issues through all services. Our team is actively working to resolve this. We will provide more details soon.

Jul 1, 2024

Report: "Degraded Performance"

Last update 2024-07-01T14:31:50.082Z

resolved2024-07-01T14:31:50.068Z

This incident has been resolved.

investigating2024-07-01T13:28:16.243Z

We’re experiencing performance issues related to the following tasks: contract operations, door access syncs, bill runs, and other syncs from integrations. Our team is actively working to resolve this. We will provide more details in 1 hour.

Report: "Data Processing Delays - Reporting Tools Affected"

Last update 2024-07-01T10:59:56.952Z

resolved2024-07-01T10:59:56.928Z

This incident has been resolved.

investigating2024-07-01T10:28:15.087Z

Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

Jun 7, 2024

Report: "Partial Outage of Some Systems"

Last update 2024-06-07T15:32:00.158Z

resolved2024-06-07T15:32:00.143Z

This incident has been resolved.

investigating2024-06-07T14:53:31.424Z

We are continuing to investigate this issue.

investigating2024-06-07T14:39:27.270Z

We are investigating a partial outage. The issue affects only part of the operations. We are looking for the cause and will update you later. Flex Platform

Jun 6, 2024

Report: "Partial Outage of Some Systems"

Last update 2024-06-06T08:43:04.088Z

resolved2024-06-06T08:43:04.072Z

This incident has been resolved.

investigating2024-06-06T08:40:36.475Z

Incident has been resolved.

investigating2024-06-06T08:20:30.000Z

We are continuing to investigate this issue.

investigating2024-06-06T08:15:03.000Z

We are investigating partial outage. The issue affects only part of the operations. We are looking for the cause and will update later.

Jun 5, 2024

Report: "Degraded Performance"

Last update 2024-06-05T14:53:17.463Z

resolved2024-06-05T14:53:17.448Z

This incident has been resolved.

investigating2024-06-05T14:37:44.691Z

We’re experiencing performance issues through all services. Our team is actively working to resolve this. We will provide more details in 1 hour.

Jun 4, 2024

Report: "Degraded Performance"

Last update 2024-06-04T13:57:47.055Z

resolved2024-06-04T13:57:47.046Z

We experienced performance issues through all services. A fix has been implemented and we are monitoring the results.

May 31, 2024

Report: "Degraded Performance"

Last update 2024-05-31T13:24:47.810Z

resolved2024-05-31T13:23:02.000Z

We’re experiencing performance issues through all services. A fix has been implemented and we are monitoring the results.

May 17, 2024

Report: "Partial Outage of Some Systems"

Last update 2024-05-17T15:08:46.870Z

resolved2024-05-17T15:08:46.856Z

This incident has been resolved.

monitoring2024-05-17T14:53:29.360Z

A fix has been implemented and we are monitoring the results.

investigating2024-05-17T14:40:52.282Z

We are investigating a major outage and performance issues with the platform. We are looking for the cause and will update later.

May 9, 2024

Report: "Sporadic Degraded Performance"

Last update 2024-05-09T11:57:28.935Z

resolved2024-05-07T06:00:00.000Z

We had sporadic downtimes which are now mitigated. The investigation is ongoing and measures have been taken to prevent this going forward.

Apr 25, 2024

Report: "Degraded Performance"

Last update 2024-04-25T08:27:51.656Z

resolved2024-04-25T08:27:51.642Z

This incident has been resolved.

monitoring2024-04-25T07:07:03.804Z

A fix has been implemented and we are monitoring the results.

identified2024-04-25T07:04:19.968Z

The issue has been identified and a fix is being implemented.

investigating2024-04-25T06:49:18.053Z

We’re experiencing performance issues through all services. Our team is actively working to resolve this. We will provide more details in 1 hour.

Apr 9, 2024

Report: "Degraded Performance"

Last update 2024-04-09T10:24:42.063Z

resolved2024-04-09T10:24:42.050Z

This incident has been resolved.

monitoring2024-04-09T09:54:34.983Z

A fix has been implemented and we are monitoring the results.

investigating2024-04-09T09:40:44.025Z

We’re experiencing performance issues through all services. Our team is actively working to resolve this. We will provide more details in 1 hour.

Feb 21, 2024

Report: "Degraded Performance"

Last update 2024-02-21T11:42:02.780Z

resolved2024-02-21T11:42:02.764Z

This incident has been resolved.

monitoring2024-02-21T10:55:36.106Z

A fix has been implemented and we are monitoring the results.

investigating2024-02-21T10:39:32.955Z

We’re experiencing performance issues through all services. Our team is actively working to resolve this. We will provide more details in 1 hour.

Feb 13, 2024

Report: "Degraded Performance"

Last update 2024-02-13T15:22:08.356Z

resolved2024-02-13T15:22:08.343Z

This incident has been resolved.

monitoring2024-02-13T11:43:55.091Z

A fix has been implemented and we are monitoring the results.

identified2024-02-13T11:18:46.772Z

The issue has been identified and a fix is being implemented.

investigating2024-02-13T11:09:55.777Z

We’re experiencing performance issues through all services. Our team is actively working to resolve this. We will provide more details in 1 hour.

Feb 12, 2024

Report: "Degraded Performance"

Last update 2024-02-12T16:16:24.081Z

resolved2024-02-12T16:16:24.062Z

This incident has been resolved.

monitoring2024-02-12T15:13:29.722Z

A fix has been implemented and we are monitoring the results.

identified2024-02-12T15:03:50.792Z

The issue has been identified and a fix is being implemented.

investigating2024-02-12T14:33:30.301Z

We’re experiencing performance issues through all services. Our team is actively working to resolve this. We will provide more details in 1 hour.

Jan 30, 2024

Report: "Degraded Performance"

Last update 2024-01-30T19:01:13.139Z

resolved2024-01-30T19:01:13.124Z

We've resolved the incident - the cause was the global search feature, so we've disabled it until we implement a fix. The immediate fix will be to disable the global search by invoices, as it is the actual cause of the problem. This fix will be released tomorrow and the feature will be reenabled. If you submitted a support ticket about this, the support team will keep you posted.

monitoring2024-01-30T18:59:10.787Z

We are continuing to monitor for any further issues.

monitoring2024-01-30T16:49:24.344Z

We've mitigated the problem by disabling the global search functionality. We are implementing a fix that will allow us to reenable it.

investigating2024-01-30T15:27:18.770Z

We are currently investigating this issue.

monitoring2024-01-30T15:19:45.377Z

A fix has been implemented and we are monitoring the results.

identified2024-01-30T12:53:16.062Z

The issue has been identified and a fix is being implemented.

investigating2024-01-30T12:14:04.085Z

We’re experiencing performance issues through all services. Our team is actively working to resolve this. We will provide more details in 1 hour.

Jan 29, 2024

Report: "Degraded Performance"

Last update 2024-01-29T11:15:54.011Z

resolved2024-01-29T11:15:53.997Z

This incident has been resolved.

monitoring2024-01-29T09:56:13.250Z

A fix has been implemented and we are monitoring the results.

investigating2024-01-29T09:33:05.390Z

The issue reoccurred and we are investigating it.

monitoring2024-01-29T09:21:06.655Z

A fix has been implemented and we are monitoring the results.

investigating2024-01-29T08:28:33.568Z

We’re experiencing performance issues through all services. Our team is actively working to resolve this. We will provide more details in 1 hour.

Jan 27, 2024

Report: "Degraded Performance"

Last update 2024-01-27T06:35:45.925Z

resolved2024-01-27T06:35:45.912Z

This incident has been resolved.

monitoring2024-01-26T16:46:13.969Z

A fix has been implemented and we are monitoring the results.

investigating2024-01-26T15:11:45.715Z

We’re experiencing performance issues through all services. Our team is actively working to resolve this. We will provide more details in 1 hour.

Dec 8, 2023

Report: "Intermittent issues loading the Flex Backend application"

Last update 2023-12-08T11:45:57.035Z

resolved2023-12-07T17:30:00.000Z

We are experiencing intermittent issues loading the Flex Backend application, due to an incorrect file being cached on our CDN. The issue affects only certain geographies where the incorrect file is being stored. Once the CDN cache was invalidated, the issue was resolved for all backend application users. This issue does not affect end-customer-facing tools like the members portal, mobile app, or the meeting room tablet apps. The incident is resolved.

Report: "Degraded performance"

Last update 2023-12-08T06:49:50.157Z

resolved2023-12-04T14:00:00.000Z

We are experiencing degraded performance due to unusually high load. Our team is working on scaling the underlying infrastructure accordingly.

Dec 3, 2023

Report: "Partial Outage of Some Systems - Hybrid Platform"

Last update 2023-12-03T10:53:12.206Z

resolved2023-12-03T10:53:12.192Z

This incident has been resolved.

monitoring2023-12-03T10:43:50.627Z

A fix has been implemented and we are monitoring the results.

investigating2023-12-03T09:54:56.819Z

We are investigating a partial outage of the Hybrid Platform. We are looking for the cause and will update later.

Oct 21, 2023

Report: "Cache server partial outage"

Last update 2023-10-21T07:19:40.524Z

resolved2023-10-21T07:19:40.509Z

This incident has been resolved.

monitoring2023-10-21T07:06:50.129Z

A fix has been implemented and we are monitoring the results.

identified2023-10-21T07:04:43.411Z

We found the source of the problem and we are implementing a solution.

investigating2023-10-21T07:02:38.078Z

Our cache server is not working properly, causing downtime of multiple systems.

Oct 18, 2023

Report: "Analytics - Partial outage"

Last update 2023-10-18T15:31:03.716Z

resolved2023-10-18T15:31:03.697Z

This incident has been resolved.

monitoring2023-10-18T13:58:55.525Z

A fix has been implemented and we are monitoring the results.

investigating2023-10-18T13:01:06.013Z

We are currently experiencing performance and stability issues with our analytics system. We are investigating what is causing those issues.

Report: "Analytics - Partial outage"

Last update 2023-10-18T09:53:23.315Z

resolved2023-10-18T08:30:00.000Z

We are currently experiencing performance and stability issues with our analytics system. We are investigating what is causing those issues.

Sep 25, 2023

Report: "Unplanned system outage"

Last update 2023-09-25T14:04:20.602Z

resolved2023-09-25T14:04:20.588Z

This incident has been resolved.

monitoring2023-09-25T13:40:06.385Z

We've been able to identify the problem and implemented a mitigation. We are still closely monitoring the systems.

investigating2023-09-25T13:34:11.777Z

We are investigating issues with our systems.

Sep 12, 2023

Report: "Platform Performance Degradation"

Last update 2023-09-12T12:36:36.111Z

resolved2023-09-12T12:36:36.096Z

This incident has been resolved.

monitoring2023-09-12T11:39:05.240Z

A fix has been implemented and we are monitoring the results.

investigating2023-09-12T09:23:20.106Z

We are currently investigating this issue.

Aug 9, 2023

Report: "Analytics - Partial outage"

Last update 2023-08-09T10:14:48.689Z

resolved2023-08-09T10:14:48.672Z

This incident has been resolved.

investigating2023-08-09T07:39:20.500Z

We are currently experiencing performance and stability issues with our analytics system. We are investigating what is causing those issues.

Jul 25, 2023

Report: "Latest Platform API update caused infrastructure issues"

Last update 2023-07-25T12:16:49.413Z

resolved2023-07-25T12:16:49.398Z

This incident has been resolved.

monitoring2023-07-25T09:33:06.739Z

A fix has been implemented and we're monitoring the system's performance.

investigating2023-07-25T08:55:35.706Z

We are currently investigating the issue and working on resolving it.

Jul 18, 2023

Report: "Analytics - Partial outage"

Last update 2023-07-18T10:49:04.666Z

resolved2023-07-18T07:00:00.000Z

We are currently experiencing performance and stability issues with our analytics system. We are investigating what is causing those issues.

Jul 17, 2023

Report: "Analytics - partial outage"

Last update 2023-07-17T16:07:02.175Z

resolved2023-07-17T16:07:02.160Z

This incident has been resolved.

investigating2023-07-17T16:06:40.266Z

We are continuing to investigate this issue.

investigating2023-07-17T08:38:47.796Z

We are currently experiencing performance and stability issues with our analytics system. We are investigating what is causing those issues.

Jun 12, 2023

Report: "Background tasks are executing with delays"

Last update 2023-06-12T12:05:00.735Z

resolved2023-06-12T12:05:00.722Z

The problem has been resolved.

monitoring2023-06-12T11:45:34.030Z

The issue has been resolved, and we are monitoring the system status.

investigating2023-06-12T11:37:26.112Z

We are continuing to investigate this issue.

investigating2023-06-12T11:37:14.688Z

We are investigating delays with our background queues. We will update you as soon as we find the source of the problem.

Mar 1, 2023

Report: "Email delivery delays"

Last update 2023-03-01T08:31:25.402Z

resolved2023-03-01T08:31:25.388Z

This incident has been resolved.

investigating2023-02-23T09:00:08.421Z

Our e-mail provider Mailgun is currently experiencing technical difficulties. As a result, you may experience delays in the emails from our platform. Our team is actively monitoring the situation.

Feb 21, 2023

Report: "API is heavily loaded"

Last update 2023-02-21T17:11:16.835Z

resolved2023-02-16T16:00:00.000Z

The API was heavily loaded and the server stopped responding to a majority of the requests. The platform was unresponsive for 20 minutes.

Jan 24, 2023

Report: "Analytics Degraded Performance"

Last update 2023-01-24T11:09:17.811Z

resolved2023-01-24T11:09:17.790Z

This incident has been resolved.

monitoring2023-01-24T10:22:34.788Z

A fix has been implemented and we are monitoring the results.

investigating2023-01-24T08:23:20.934Z

We are currently experiencing issues with our Analytics Dashboards and we are working on restoring them.

Jan 19, 2023

Report: "Background jobs are currently executed slower than expected"

Last update 2023-01-19T21:33:52.372Z

resolved2023-01-19T21:33:52.355Z

This incident has been resolved.

monitoring2023-01-19T16:47:27.132Z

A fix has been implemented and we are monitoring the results.

investigating2023-01-19T16:24:40.293Z

We are currently investigating this issue.

Dec 19, 2022

Report: "Google Calendar"

Last update 2022-12-19T08:35:22.819Z

resolved2022-12-19T08:35:22.802Z

This incident has been resolved.

investigating2022-12-16T08:48:22.472Z

We are continuing to investigate this issue.

investigating2022-12-16T01:27:56.710Z

We have temporarily disabled our Google Calendar integration due to issues communicating with Google APIs. We are working on restoring the integration.

Dec 7, 2022

Report: "Platform Performance Degradation"

Last update 2022-12-07T12:03:25.769Z

resolved2022-12-07T12:03:25.753Z

This incident has been resolved.

monitoring2022-12-07T11:15:07.152Z

A fix has been implemented and we are monitoring the results.

investigating2022-12-07T10:51:51.252Z

We are currently investigating this issue.

Nov 18, 2022

Report: "Analytics Performance Degradation"

Last update 2022-11-18T15:48:32.855Z

resolved2022-11-18T15:48:32.840Z

This incident has been resolved.

monitoring2022-11-18T14:44:24.117Z

A fix has been implemented and we are monitoring the results.

investigating2022-11-18T12:47:02.851Z

We are currently investigating this issue.

Report: "Analytics Performance Degradation"

Last update 2022-11-18T08:56:49.280Z

resolved2022-11-18T08:56:49.263Z

This incident has been resolved.

monitoring2022-11-17T13:33:39.824Z

A fix has been implemented and we are monitoring the results.

investigating2022-11-16T12:04:35.089Z

We are currently investigating this issue.