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This issue has been resolved.

The issue has been resolved. We are currently monitoring the situation and will provide further updates.

Dear Client, As of May 1st, 2025, 01:00 GMT, AQA data is not appearing under the Reporting and Evaluation tabs, nor is it being delivered via Snowflake Share or Data Out APIs. Current Status: AQA processing is functioning correctly for all interactions and individual interactions—scores are visible on each interaction's detail page. However, the consolidated AQA data is currently not rendering on aggregate views such as Evaluations and Reporting. Additionally, any recent data extracted through Snowflake Share or Data Out APIs may display null values or missing records for AQA scores. Next Steps: Our escalation team is actively investigating this issue and is treating it as a priority. We are targeting a resolution by May 3rd, 2025. Once resolved: Historical data will be fully restored and visible in the application. Data extraction jobs will be re-run to ensure completeness in your Snowflake and API-based reporting environments. We sincerely apologize for the disruption and appreciate your patience. We will continue to keep you updated on our progress.

The incident stands resolved and the team is monitoring closely. Incase you are still seeing any issues, please write to Observe.AI support via the help center.

The issue has been resolved and data has started flowing once more. We will monitor the flow for a time to ensure that it continues to return back to normal.

We continue to work on a solution to get the environment back into a healthy state. We will provide an update as soon as we are able. Thank you for your patience thus far.

We are currently aware of and actively investigating issues related to accessing various portions of the Observe.AI dashboard, and data seen on those pages may not be up-to-date. We can assure you that your data is reaching us and will be processed as part of the resolution to these issues.

The health of the Observe.AI dashboard has continued to stay healthy so we are considering this resolved. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thank you, Regards, Observe.AI Technical Support Team

A fix has been implemented and dashboards and their data should load once more. The team will continue to monitor the system health. In case you are still seeing issues, please reach out to Observe.AI support via the help center https://help.observe.ai/hc/en-us

Hello all, We are currently aware of and actively investigating issues related to accessing various portions of the Observe.AI dashboard, and data seen on those pages may not be up-to-date. We can assure you that your data is reaching us and will be processed as part of the resolution to these issues. We will keep you posted with more updates. Regards Observe.AI Technical Support Team

Dear Client, The intermittent slowness issue on the Observe.AI dashboard has now been resolved. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thank you, Regards, Observe.Ai Technical Support Team

A fix has been implemented and dashboards should load fine now. The team continues to monitor the network. Incase you are still seeing issues, please reach out to Observe.AI support via the help center https://help.observe.ai/hc/en-us

Dear Client, You might be seeing intermittent slowness issues while accessing tabs on the Observe.AI dashboard. The team is working on reviewing and resolving the issue at the earliest. We will keep you posted with more updates. Thanks Observe.AI Technical Support Team

Dear Client, The issue affecting Reporting Merge functionality has now been fully resolved. All reporting features are functioning as expected. We appreciate your patience and understanding while we worked on this. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thank you, Regards, Observe.Ai Technical Support Team

Dear Client, The issue affecting report downloads has now been resolved. However, the Reporting Merge issue is still being worked on, and our team is actively working towards a resolution. We will provide regular updates as we make progress. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thanks and Regards, Observe.Ai Technical Support Team

Dear Client, In addition to the ongoing Reporting Merge issue, you may also experience issues with report downloads. Our team is actively working on resolving both, and we will provide updates as soon as more information becomes available. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thanks and Regards, Observe.Ai Technical Support Team

Dear Client, We are currently experiencing an issue affecting reports that rely on the Reporting Merge functionality. All other reports remain unaffected. Our team is actively working on a resolution. We will provide regular updates as we make progress. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thanks and Regards, Observe.Ai Technical Support Team

This incident has been resolved.

Dear Client, We are pleased to inform you that the issue has been resolved. Interaction details are now successfully loaded into the system and should appear in your reports and data-out APIs. We will will continue to monitoring the situation and will keep you updated if any further issues arise. Should you have any additional queries or require assistance, please feel free to create a support ticket at https://help.observe.ai/hc/en-us. Thanks and Regards, Observe.AI Technical Support Team

Dear Client, You might be facing intermittent issues and partial discrepancy in the availability of data while loading the reporting-dashboard and extracting data via the data-out APIs. The team has identified the issue and are working on the resolution. We will keep you posted with regular updates. In case of any other queries, kindly create a ticket with support via https://help.observe.ai/hc/en-us Thanks and Regards, Observe.Ai Technical Support Team

This incident has been fully resolved for all those affected. Thank you for your patience.

This issue has been fixed and all logins are now successful. We will continue monitoring before resolving the incident. If you have any questions or experience any further issues please contact the Observe.AI Technical Support team via the Help Center.

Dear Customer, We are seeing intermittent login issues due to which you might not be able to login to the Observe.AI dashboard. The team is investigating on priority and we will keep you posted with regular updates.

All Observe.AI Reporting and API services have been restored. Thank you for your patience and If you have any questions or experience any issues please contact Observe.AI Technical Support via the Help Center. Thank you! Observe.AI Technical Support

The last portion of the backlog is currently syncing and we are closely monitoring its progress. We will send an update once the data for the time window is current.

The backlog of calls is in the process of being restored to the API and reporting areas with work consistently being done to speed up this progress to get back to the current. We will continue to provide updates as they are available.

We are currently investigating an issue where some calls processed on November 12th are currently not appearing in the reporting or the API areas of the platform. Calls from November 11th, and today, November 13th are unaffected. We will be providing regular updates on this matter.

All Observe.AI services have been restored. Thank you for your patience and If you have any questions or experience any issues please contact Observe.AI Technical Support via the Help Center. Thank you! Observe.AI Technical Support

A fix has been implemented and we are seeing our systems performance are back to normal levels. We will continue monitoring the performance to ensure stability before considering this as resolved.

We are aware of an issue affecting RealTime where some calls may be randomly missing, alongside delays with the strikethrough. Our team is investigating the root cause of the issue and working diligently to implement a fix. Other services are running as expected, and we are monitoring the situation closely to minimize disruption. We sincerely apologize for the inconvenience and will provide further updates as soon as we have more information. Thank you for your patience as we work to resolve this. Observe.Ai Support

The incident has been resolved. We have been monitoring for > 12 hours and have not seen any traces of re occurrences. In case of any other queries, please feel free to write to Observe.AI support.

The issue has been fully resolved and no further issues have been seen. In case of any further issues, please raise a ticket with support via the Help Center.

A fix has been implemented and we are seeing response times returning to normal. We will continue to monitor for a time to ensure that the platform remains stable.

We are aware of an issue where pages on the dashboard are not loading data. We are actively investigating this issue and will provide updates as they are available.

The issue has been fully resolved and no further issues have been seen. In case of any further issues, please raise a ticket with support via the Help Center.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We have identified an issue causing calls to be not displayed on the dashboard when selecting the Time Range filters in the EU Cluster. We are currently working on returning the platform to a normal state. Currently, no calls are expected to be lost due to this issue, they are still stored on our side and will processed as expected.

The issue stands resolved and all tiles in reports should load as expected. In case of any further issues, please raise a ticket with support via the Help Center.

The issue has been resolved. We will be monitoring this for a time before marking this incident as resolved. Thank you for your patience while we worked through this.

While we continue to work on resolving this issue, we have found that using the 'Clear cache and refresh' button within any given report reliably clears up the symptoms.

We are aware of an issue that tiles may not load any data when viewing reports. We are actively working with the proper teams to troubleshoot and resolve this issue.

The issue stands resolved and all interactions should be available on the dashboard. In case of any issues seen, please raise a ticket with support via the Help Center.

Calls are being processed at an accelerated rate to clear the backlog so that the platform can return to a healthy state. No actions will be required for this to take place. We will be monitoring the progress of this processing to ensure that it continues to trend in a positive manner.

We have identified an issue causing calls to be delayed in reaching the dashboard. We are currently working on returning the platform to a normal state. Currently, no calls are expected to be lost due to this issue, they are still stored on our side and will processed as expected.

Dear Client, The issue stands resolved and all interactions should be available on the dashboard. In case you are still seeing any issues, please feel free to open a ticket with support via the help center https://help.observe.ai/hc/en-us Thanks and Regards Obseve.AI Technical Support Team

An issue with calls being delayed reaching the dashboard has been identified and a fix has been put in place. We are currently monitoring the progress of the delayed calls to ensure they will appear as expected and the platform reaches a healthy state once more.

Dear Client, The issue stands resolved and all interactions should be available on the dashboard. In case you are still seeing any issues, please feel free to open a ticket with support via the help center https://help.observe.ai/hc/en-us Thanks and Regards Obseve.AI Technical Support Team

The fix has been implemented and calls that were not successfully processed are now being rerun. We will monitor the progress of these calls and report back when call processing has caught up.

We are continuing to work on a fix for this issue.

Our teams have identified an issue with calls processing onto the dashboard. We are aware of the cause and are working to resolve it. Once it is resolved, we will then move on to ensuring that all calls sent to us during this time will be properly processed as expected.

The incident stands resolved and we continue to monitor the services. In case you are still seeing issues, please raise a ticket with Observe.AI support

The issue has been remedied and we will monitor it closely for a time before considering this resolved.

We are currently aware of issues where some real-time calls will not generate a summary, smart scripts will not be crossed off at all or only the first few smart scripts will be missed. We currently have the necessary resources engaged and are having the issue worked.

Dear Client, The team has been monitoring closely and we have not seen any traces of recurrence of the issue. While we will continue to monitor at the backend, the incident is now marked as resolved. If you are using the data out API to extract data, request you to please re initiate the connection for Friday (20th June) and Saturday (21st June) as complete data should now be available on the dashboard. Please feel free to contact the support team for any further queries. Thanks and Regards Observe.AI Technical support team

A fix for this issue has been implemented and the interaction details are being loaded into the system which will allow them to appear in reporting and within the data-out APIs. We are monitoring the progress as our system works through the backlog of interactions. We will provide an update once this backlog has cleared.

Dear Client, You might be facing intermittent issues and partial discrepancy in the availability of data while loading the reporting-dashboard and extracting data via the data-out APIs. The team has identified the issue and are working on the resolution. We will keep you posted with regular updates. In case of any other queries, kindly create a ticket with support via https://help.observe.ai/hc/en-us Thanks and Regards Observe.Ai Technical Support Team

Dear Client, The team has been monitoring closely and we have not seen any traces of recurrence of the issue. While we will continue to monitor at the backend, the incident is now marked as resolved. Please feel free to contact the support team for any further queries. Thanks and Regards Observe.AI Technical support team

The issue has been resolved. Logging in and navigating the platform is now working as expected. We will monitor this for some time before resolving this incident.

Hello all, We are currently experiencing an issue with logging in, that also is affecting data retrieval on the platform. You may be unable to log in, or may be kicked out while navigating the platform. We are actively troubleshooting this issue and will provide updates as we move forward.

The reporting functionality has remained stable post-fix and therefore we will be resolving this incident. Thank you for your patience during this time.

The fix has been deployed and all tiles now display as expected. We will monitor for a time before resolving this status.

The cause has been identified and work to resolve the issue is ongoing.

Hello all, We are currently experiencing an issue with our reporting service leading to some tiles not returning data. We are aware of the issue and are actively investigating the cause and looking for resolutions. During this time you may notice that some of the tiles within your reports are not returning data.

Dear Client, The issue stands resolved and all interactions should be available on the dashboard. In case you are still seeing any issues, please feel free to open a ticket with support via the help center https://help.observe.ai/hc/en-us Thanks and Regards Obseve.AI Technical Support Team

We have taken measures to ensure the delay is decreasing over time and will continue to monitor until this is resolved.

Hello all, We are aware of an issue causing interaction processing to be delayed. The most recent interactions on your dashboard may not be as current as you would normally expect. We are actively investigating the issue and working to resolve the issue. Any interactions that you are sending to us are making it to us successfully and will be processed without extra steps once this is resolved.

Hello all, We are back in a stable state as the backlog has now completely cleared. Please feel free to reach out to Observe.AI support via the help center https://help.observe.ai/hc/en-us in case of any other questions or concerns. Thanks and Regards, Observe.AI Technical Support Team

The root cause has been fixed and we are monitoring our interaction processing backlog as it continues to trend downward, back to normal. It should be cleared within the next couple of hours.

While we do not yet have an official update from our external vendor, we are seeing errors on the dashboard rapidly improving. We expect that very few errors will be seen while traversing and utilizing the platform. Interaction processing delay will continue to be present for the time being. We will continue to monitor the situation and provide updates as they come in.

We are continuing to monitor the situation as it develops.

Hello all, There is an outage with an external vendor that our system utilizes that we are currently aware will impact the speed of interaction processing and access to data within most tabs on the dashboard. We will continue to provide updates to affected functionalities and progress on the situation as it develops.

Dear Client- The issue stands resolved. Please feel free to write to Observe.AI support via the help center https://help.observe.ai/hc/en-us in case of any other queries/concerns. Thanks and Regards Observe.AI Technical support team.

This issue has been resolved and we will monitor the situation for a while before marking this as fully resolved.

Hello all, A portion of our customer base may be unable to view information relating to interactions. We are actively investigating this issue and will be providing updates as findings are available.

Dear Client, We have monitored the processing progress and it is now back to normal levels. Thank you for your patience during this time. Thanks and Regards Observe.Ai Technical Support Team

Dear Client, We have been monitoring the services and the pipeline is running normally. However please be assured that we will continue to monitor. Please feel free to contact the technical support team via https://help.observe.ai/hc/en-us incase of any other queries. Thanks and Regards Observe.Ai Technical Support Team

Dear Client, You might be facing intermittent issues while loading the reporting-dashboard and extracting data via the data-out APIs. The team has identified the issue and are working on the resolution. We will keep you posted with regular updates. In case of any other queries, kindly create a ticket with support via https://help.observe.ai/hc/en-us Thanks and Regards Observe.Ai Technical Support Team

We have monitored the processing progress and it is now back to normal levels. Thank you for your patience during this time.

A fix has been rolled out to increase the processing speed to work through the backlog that had accumulated. We will be monitoring to ensure that the backlog clears and we return to a normal state.

We have identified a slowdown in the processing received by our system. We are still successfully receiving interaction information that is being sent to us, though it is not currently processing at an expected speed. We are working on rolling out a fix for this and will communicate those updates as they occur.

Dear Client, We have been monitoring the services and the issue has not re surfaced for over 12 hours now. While the incident is marked as resolved, we will continue to monitor. Please feel free to contact technical support team via https://help.observe.ai/hc/en-us incase of any other queries. Thanks and Regards Observe.Ai Technical Support Team

Dear Client, A fix has been implemented and we are monitoring closely. In case any of the new job IDs fail, please raise a ticket with the technical support team via https://help.observe.ai/hc/en-us Appreciate your understanding. Thanks and Regards Observe.Ai Technical Support Team

Dear Client, We are seeing intermittent issues with our data out APIs and the team is working on resolving the same. Please note that the ingestion and processing of interactions is not impacted and you might see an issue only while extracting data via the data out APIs. Please feel free to contact technical support team via https://help.observe.ai/hc/en-us incase of any other queries. Thanks and Regards Observe.Ai Technical Support Team

Dear Client, The issue stands resolved and the calls should be present on the dashboard. In case of any issues seen, request you to please create a ticket with the support team via the help center https://help.observe.ai/hc/en-us Thanks and Regards Observe.Ai Technical Support Team

Processing is now running as expected for all incoming calls. Those that were affected and have not yet been processed have been captured and are expected to be finished processing within the next 24 hours.

Dear Client, We are observing intermittent processing issues due to which call processing for your account *might* be impacted. The team has identified the issue and are working on the resolution. Thanks and Regards Observe.Ai Technical Support Team

The slowdown has been cleared and fixes have been put in place to ensure it does not occur again. Thank you for your patience during this time.

We continue to monitor the slowdown of processing interactions as the trend continues to move in a positive direction. We expect that within three hours, interaction processing will be back to normal.

We have identified a slowdown in the processing of interactions received by our system that affects a portion of our user base. A fix for this slowdown is currently being deployed at which point the slowdown will gradually come back down to expected processing times. Please note that this is not affecting all tenants of the Observe.AI platform.

Dear Client, The issue stands resolved. In case you are still seeing performance issues while accessing the dashboard, please raise a ticket with Observe.Ai support via the help centre https://help.observe.ai/hc/en-us We apologise for the inconvenience caused in this regard. Thanks ans Regards. Observe.Ai Technical Support Team

The previously mentioned propagation of relief for the system is currently expected to be fully rolled out in just under 5 hours from this writing. We expect there to be some relief from the previously experienced system slowness at this current point. We expect fewer occurrences and lessened performance degredation as time goes on. We are continuing to monitor the situation as we investigate the root cause and identify how to fully resolve the situation.

A change has been made to the system that makes the backend calls which are experiencing degraded performance. This change will provide some relief to this issue once the changes have propogated. Most actions are expected to behave normally as time goes on, though some slowness is expected to still be seen. We continue to actively investigate and monitor the situation. Thank you for your continued patience, Observe.AI Technical Support

We are aware of multiple reports of slowness being seen in a few areas (reports limited to the login and interactions tab) across the dashboard. We have engaged the necessary teams and are actively investigating the issue. Thank you for your patience while we work on this issue, Observe.AI Technical Support

Dear Client, All interactions should be available on the dashboard now. Request you to please review and reach out to support incase you are still seeing interaction processing issues. Thanks Observe.Ai Technical support Team

Dear Client, Issue stands resolved and we are monitoring closely. Backfills are in progress and any missing interaction from today (28th Nov) should be available on the dashboard in the next few hours. Thank you for your patience and If you have any questions or experience any issues please contact Observe.AI Technical Support via the Help Center. Thank you! Observe.AI Technical Support

Dear Client, We are seeing delays in processing interactions due to which certain calls might appear late on the dashboard. This is expected to be cleared out in the next few hours and all interactions should be available on the dashboard by the end of the day Pacific hours. In case of any other queries, please feel free to open a ticket with support via the help centre https://help.observe.ai/hc/en-us Thanks Observe.Ai Technical support Team

Dear Client, The issue stands resolved. Request you to please verify and let us know if you are still seeing slowness on the platform. Thanks Observe.Ai Support Team

Dear Client, The issue has been identified and the fix is being implemented. Users should be able to login but access to certain tabs might be slow. In case you are not able to login to the dashboard, kindly open a ticket with support via the help center https://help.observe.ai/hc/en-us Thanks Observe.Ai Support Team

Dear Client, We are currently investigating reports of slowness issues on our platform. The escalation team is working on priority and we will keep you posted with regular updates. Apologies for the inconvenience caused. Thanks Observe.Ai Support Team

Dear Client, The issue stands resolved and all users should be able to login to the Observe.AI platform. In case you are not able to login to the platform, please clear the browser cache and re try. If the issue still exists, please create a ticket with support via the Help Center https://help.observe.ai/hc/en-us Thanks Observe.Ai Support Team

The issue has been identified and a fix is being implemented.

Dear Client, We are receiving reports of intermittent login issues on the Observe.AI platform and are looking into it on priority. Will keep you posted with the developments. Thank you for your patience, Observe.AI Technical Support

Dear Customer, The login issue is now resolved. In you are not able to login to the platform, please clear the browser cache and re try. If the issue still exists, please create a ticket with support via the Help Center https://help.observe.ai/hc/en-us Thanks Observe.Ai Support Team

Dear Customer, Access to the reporting tab is fixed and there should be no further performance degradation. With respect to the login issue, the google reCaptcha service is still down and we will keep you posted with more updates. In case of any other queries, please create a ticket with support via the Help Center https://help.observe.ai/hc/en-us Thanks Observe.Ai Support Team

Dear Customer, We are facing an issue with one of our services (google reCaptcha) due to which login to the platform might be impacted. In addition, we are seeing performance degradation in accessing the Reporting tab. The team is working with the third party vendor on priority to resolve these issue. We will keep you posted with more updates. Thanks Observe.Ai Support Team

We are pleased to inform you that the issues with the reporting tab have now been resolved. We apologize for any inconvenience caused by the disruption and thank you for your patience while we worked to resolve the issue. We appreciate your understanding during this time. As always, if you encounter any further issues or require assistance, please do not hesitate to submit a ticket via our Help Center. Thank you! Observe.AI Technical Support

We are currently experiencing an issue with the Reporting tab, as the page is not loading. Our Engineering team is aware of the issue and is working with the 3rd party vendor to resolve it. We will provide further updates as soon as they become available. Thank you for your patience and understanding. Please reach out to our Support Team if you have any questions or need any further assistance. https://help.observe.ai/hc/en-us/requests/new Thank you! Observe.AI Technical Support

We are happy to report that the issue has been resolved, and our service is fully operational again. We would like to thank you for your patience and understanding while we worked to resolve the problem. If you notice any further issues or have any concerns, please do not hesitate to reach out to our support team.

We are aware that dashboards are currently receiving a Call Processing Delay, and our engineering teams are actively working to resolve the issue. Until fully resolved, interactions will be delayed from showing in the dashboards. We will keep you up to date on any changes, and once this issue has been resolved. We appreciate your patience, please don't hesitate to reach out to Support if you have any questions or concerns.

Our engineering teams have fully resolved the issue, and users should no longer experience degraded system performance while using the Scorecard, Calls/Interactions, and Leaderboard pages. We will continue to monitor the system closely over the next few days. Thank you for your patience and understanding as we resolved the issue.

Our engineering team has worked with the third party to resolve the outage, and is currently working to validate the fix. We will keep you updated as we continue to make progress on the full resolution. We appreciate your patience.

Our engineering teams are still working to resolve the issue, and have been able to mitigate a lot of the impact to users at this point. However, the underlying issue remains and has been identified to be the result of an outage with a third party application. We are engaged with them to resolve the issue, and in the meantime, users may still experience issues. We will keep you updated as we continue to make progress on the full resolution.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are aware that users are experiencing degraded system performance while using the Scorecard, Calls/Interactions, and Leaderboard pages within the OAI dashboard as seen by longer page load times and intermittent failures. Our engineering teams are actively working to resolve the issue. Until fully resolved, it is recommended that users facing these issues try to load a smaller amount of data, for example, 1 week instead of 2 weeks, or simply retry. Coaching/QA workflows are not impacted and should continue to work as normal. We will keep you updated as we make progress on the resolution. We appreciate your patience.

A fix has been deployed by our Engineering Team. Please reach out to support if you are still experiencing any issues opening or viewing evaluations. https://help.observe.ai/hc/en-us/requests/new

We are continuing to work on a fix for this issue.

Engineering has found that a hotfix for AutoQa was released which caused this issue. Evaluations were not loaded for interactions that are eligible for AutoQa We are rolling back the changes. This change will take an ETA of 30 Minutes.

We are currently investigating reports of AutoQA AutoSubmit not being published for some calls. This may impact evaluation visibility on some calls. Our engineering team is currently looking into this issue. We apologize for the inconvenience and will update you as soon as we have an update. Thank you for your patience, Observe.AI Technical Support

Thank you for your patience with us during our scheduled maintenance. The maintenance has been completed. If you need any assistance please let us know. https://help.observe.ai/hc/en-us/requests/new Observe.AI Technical Support

Thank you for your patience with us during our scheduled maintenance. There is a possibility of delayed processing however we will continue to monitor if the situation arises. Please let us know if you run into any issues in the meantime. https://help.observe.ai/hc/en-us/requests/new We apologize for the inconvenience and will update you as soon as we have more information. Observe.AI Technical Support

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We currently are having a schedule maintenance which may affect the ability to get into Observe.AI. This should take roughly 3 hours to complete. We’ll continue to share updates as we have them. The scheduled maintenance will take place between 08/06/2022 01:30 PM PDT and 08/06/2022 04:30 PM PDT. Thank you for your patience, Observe.AI Technical Support

This incident has been resolved.

The Login Page issue has been resolved. Thank you for your patience while we’ve been working on this. We know the disruption may have been frustrating and we do appreciate you as a customer. If you have any further issues please submit a ticket via our Help Center. Thank you! Observe.AI Technical Support

We are currently investigating reports of login issues that are occurring with our login page. This issue is sporadically occurring. If you run into this issue please open a ticket with our support team. https://help.observe.ai/hc/en-us/requests/new There is no estimated time to resolve as of yet. We’ll continue to share updates as we have them.

Observe.AI Outage: Issue Description The Login Page issue has been resolved. Thank you for your patience while we’ve been working on this. We know the disruption may have been frustrating and we do appreciate you as a customer. If you have any further issues please submit a ticket via our Help Center. Thank you! Observe.AI Technical Support

We are continuing to investigate this issue.

We are currently investigating reports of login issues from Talkdesk and Genesys. There is no estimated time to resolve as of yet. We’ll continue to share updates as we have them.

This incident has been resolved.

This issue has been identified and our engineering team is working to deploy the fix. We will update once fix has been put into place.

We are currently investigating reports of Analyze and the Explore features. Our engineering team is currently looking into this issue. We apologize for the inconvenience and will update you as soon as we have an update. Thank you for your patience, Observe.AI Technical Support

This incident has been resolved.

The export evaluations issue has been resolved by our engineering team. We know the disruption may have been frustrating and we do appreciate you as a customer. If you have any further issues please submit a ticket via our Help Center.

Hello, We are receiving reports of Evaluation Exports not sending out, our engineering team is currently looking into this issue. We apologize for the inconvenience and will update as soon as we have an update. Thanks, Observe.AI Technical Support

Hello, The scheduled maintenance has concluded and all services have been restored successfully. Please contact Support if you are experiencing any issues or have any questions. Thank you! Observe.AI Technical Support help.observe.ai

We are going to perform scheduled maintenance on January 20, 2022 from 11:30pm to 12:30am PST in which services will not be available. We do expect services to be restored by 2pm IST but please do subscribe to our Statuspage alerts for any further delays. Please contact Support if you have any questions or issues.

Observe.AI Outage: Issue Description The Call Delay have been resolved. Thank you for your patience while we’ve been working on this. We know the disruption may have been frustrating and we do appreciate you as a customer. If you have any further issues please submit a ticket via our Help Center. Thank you! Observe.AI Technical Support

We have identified the underlying cause to be of missing calls. We are rolling out a fix in the next 24 hours so there will be delays in processing of 12-14 hours. We’ll continue to share updates as we have them.

Hello, The call pipeline delay should now be remediated. Our Engineering team has added more production servers to handle the load of API requests (specific to calls over 2 hours long). If you are a Genesys customer you may still experience a subset of missing calls, please put in a support request if you see any discrepancy. If you have any questions or concerns please file a support ticket in our Help Center. Thanks again for your patience and partnership. Thanks, Observe.AI Support

Hello, We are continuing to see significant delays in our call pipeline with call ingestions being delayed up to ~12 hours for many of our customers. Engineering will implement a temporary fix on Sunday 10/24 which will reduce the processing time from ~12 hours to ~2 hours (on top of our normal 2-hour processing time) and continue to plan for a permanent fix to get the processing time back to expected levels (2 hours). Please wait up to 12 hours for your calls to be processed in Observe.AI and if you are still not seeing your calls after that time please put in a Support ticket for a one-off remediation: https://help.observe.ai/ Thank you for your patience and we’re extremely sorry for the inconvenience. Thanks,

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

Hello, We are seeing significant delays in our call pipeline due to a limitation with processing calls over 2 hours long. Because of this, all call ingestions are delayed up to 4-5 hours for all customers. As Engineering fixes the issue overnight please expect there to be a delay in your calls processed for the next 24-48 hours. We will come up with a remediation plan for each customer and backfill calls where necessary. Thank you for your patience and we will let you know once we have resolved the issue. Thanks, Observe.AI Technical Support

The TalkDesk login issue have been resolved. Thank you for your patience while we’ve been working on this. We know the disruption may have been frustrating and we do appreciate you as a customer. If you have any further issues please submit a ticket via our Help Center. Thank you! Observe.AI Technical Support

We have identified an issue with TalkDesk customers not able to log into observe.ai via TalkDesk. We are currently working on resolving this issue, in the meantime please use this URL to access Observe.AI: https://app.observe.ai/ Thank you for your patience, Observe.AI Technical Support

Observe.AI Outage: Missing Calls - Aug 24th / Aug 25th The Missing Calls for Aug 24th / Aug 25th have been resolved. Thank you for your patience while we’ve been working on this. We know the disruption may have been frustrating and we do appreciate you as a customer. If you have any further issues please submit a ticket via our Help Center. Thank you! Observe.AI Technical Support

We have identified the underlying cause to be s3 upload lambda triggers. We’ll continue to share updates as we have them. Thank you for your patience, Observe.AI Technical Support

We are currently investigating reports of missing calls from 08/24 to 08/25. There is no estimated time to resolve as of yet. We’ll continue to share updates as we have them. Thank you for your patience, Observe.AI Technical Support

We are currently investigating this issue.

The missing calls issue has been resolved. Thank you for your patience while we’ve been working on this. We know the disruption may have been frustrating and we do appreciate you as a customer. If you have any further issues please submit a ticket via our Help Center. Thank you! Observe.AI Technical Support

We are still monitoring the missing calls issue. We’ll continue to share updates as we have them. Thank you for your patience, Observe.AI Technical Support

We have identified the underlying cause and we’ll continue to share updates as we have them.

We are currently investigating reports of missing calls from August 12th to 13th. There is no estimated time to resolve as of yet. We’ll continue to share updates as we have them.

The Unauthorized IP issue have been resolved. Thank you for your patience while we’ve been working on this. We know the disruption may have been frustrating and we do appreciate you as a customer. If you have any further issues please submit a ticket via our Help Center. Thank you! Observe.AI Technical Support

We are currently investigating reports of IP errors when logging into Observe.AI. There is no estimated time to resolve as of yet. We’ll continue to share updates as we have them. Thank you for your patience, Observe.AI Technical Support

The call ingestion delay issue has been resolved by our engineering team. We know the disruption may have been frustrating and we do appreciate you as a customer. If you have any further issues please submit a ticket via our Help Center.

We are currently investigating reports of call ingestion delays from multiple customers. There is no estimated time to resolve as of yet. We’ll continue to share updates as we have them.

The Calls Tab issue has been resolved by our engineering team. We know the disruption may have been frustrating and we do appreciate you as a customer. If you have any further issues please submit a ticket via our Help Center.

We are currently experiencing issues with a 502 Bad Gateway upon logging in, our engineering team is currently looking into this issue. We apologize for the inconvenience and will update as soon as this is resolved.