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Last checked 2025-06-14T13:49:51.259Z from nyris GmbH's official status page

Historical record of incidents for nyris GmbH

Feb 27, 2025

Report: "Elevated error rate"

Last update 2025-02-27T14:57:21.403Z

resolved2025-02-27T13:00:00.000Z

There was a temporary disruption due to a recurring issue that briefly affected our Search API. A preventive workaround has been implemented, and and search functionality is now available. A long term fix is on the way.

Feb 26, 2025

Report: "Elevated error rates"

Last update 2025-02-26T15:18:57.067Z

resolved2025-02-26T15:00:00.000Z

There was a temporary disruption due to scheduled maintenance, which briefly impacted Search API. The issue has since been fully resolved, and search functionality is now available.

Oct 21, 2024

Report: "Elevated error rates"

Last update 2024-10-21T12:21:52.545Z

resolved2024-10-21T12:21:52.528Z

We have identified the cause of this intermittent issue and are monitoring the situation while implementing a fix for the conditions under which this issue manifests. Success rates have returned to normal levels.

investigating2024-10-21T11:16:53.218Z

We are currently investigating an increase in request error rates.

Jun 13, 2024

Report: "DEV-2783 Recommend API returns empty result sets"

Last update 2024-06-13T14:36:43.827Z

resolved2024-06-13T14:36:43.812Z

This incident has been resolved.

monitoring2024-06-07T11:32:16.449Z

After deploying the fixes, the Recommendation and Search APIs are working again. We are continuing to monitor the situation.

identified2024-06-07T07:55:53.630Z

Search requests return no results after a configuration change. We have identified the issue and are deploying fixes.

identified2024-05-23T12:00:50.000Z

Recommendation requests return empty result sets. We have identified the issue and are working on resolving it.

Apr 4, 2024

Report: "NYRIS-6191 - similarity search times out"

Last update 2024-04-04T14:47:43.092Z

resolved2024-04-04T11:30:00.000Z

Similarity search was disrupted with search requests timing out or taking 10s or more.

Oct 26, 2023

Report: "NYRIS-6007 Occasional timeouts when using visual search or recommendations"

Last update 2023-10-26T17:02:11.194Z

resolved2023-10-26T17:02:11.174Z

This incident has been resolved.

monitoring2023-10-25T16:41:04.556Z

A fix has been implemented and we are monitoring the results.

identified2023-10-25T15:32:33.083Z

The issue has been identified and a fix is being implemented.

investigating2023-10-25T11:22:09.728Z

From 6:30 UTC, we are experiencing decreased availability issues with visual search and recommendation system, causing requests to have high duration or time out in irregular intervals. We are investigating the issue.

Sep 14, 2023

Report: "NYRIS-5902"

Last update 2023-09-14T09:51:01.560Z

resolved2023-09-14T09:51:01.550Z

This incident has been resolved.

monitoring2023-09-08T14:41:16.820Z

A fix has been implemented and we are monitoring the results.

investigating2023-09-08T11:30:13.000Z

Many requests to object detection API are failing

Sep 6, 2023

Report: "nyris-5891"

Last update 2023-09-06T11:17:07.593Z

resolved2023-09-06T11:15:17.000Z

We are no longer seeing issues with our object detection system.

monitoring2023-09-06T09:23:36.613Z

We have identified the cause of the issue and rolled back our object recognition system. We are continuing to monitor the situation.

investigating2023-09-06T07:27:22.787Z

We're observing an issue with our object detection service that may cause requests to fail.

Jun 22, 2023

Report: "Degraded visual search performance"

Last update 2023-06-22T14:47:41.994Z

resolved2023-06-22T14:47:41.982Z

This incident has been resolved.

identified2023-06-22T14:31:47.846Z

We are continuing to work on a fix for this issue.

identified2023-06-22T14:00:37.000Z

Impact: Non-OCR search results might be incomplete, search requests are slow.

Jun 7, 2023

Report: "Impacted success rate and increased latency"

Last update 2023-06-07T09:26:34.167Z

resolved2023-06-06T17:00:00.000Z

Due to issues our CSP experienced in Europe, we observed a drop in request success rate as well as an increase in request latency. The incident has since been resolved. We are continuing to monitor the situation on our end.

Mar 10, 2023

Report: "Increased request latency"

Last update 2023-03-10T16:19:07.049Z

resolved2023-03-10T16:19:07.030Z

This incident has been resolved.

monitoring2023-03-09T23:51:29.516Z

The fix has been applied and search is back. We are continuing to monitor the situation.

identified2023-03-09T22:46:19.193Z

We are continuing to implement a fix for the issue.

identified2023-03-09T22:05:06.582Z

We have identified the cause of the issue and are currently implementing a fix.

investigating2023-03-09T22:02:32.238Z

We are investigating an issue that may result in increased request latency and failing requests.

Dec 23, 2022

Report: "[INFRA-1627] Search API outage"

Last update 2022-12-23T14:33:43.099Z

resolved2022-12-23T14:33:43.084Z

This incident has been resolved.

monitoring2022-12-22T16:44:29.752Z

Our services are back up and we're continuing to monitor the situation.

identified2022-12-22T16:39:10.000Z

We have identified the cause of the service outage and have implemented a fix

investigating2022-12-22T13:39:38.942Z

We are currently investigating an outage of multiple APIs.

Sep 1, 2022

Report: "Services not reachable"

Last update 2022-09-01T21:13:11.695Z

resolved2022-09-01T21:13:11.677Z

This incident has been resolved. Due to a network configuration issue, the services were not reachable. This has affected all of the services, resulting in timeouts on requests.

monitoring2022-09-01T15:04:14.271Z

A fix has been implemented and we are monitoring the results.

investigating2022-09-01T14:07:45.010Z

We are currently investigating this issue.

Aug 5, 2022

Report: "Object recognition outage"

Last update 2022-08-05T15:03:09.863Z

resolved2022-07-31T06:00:00.000Z

Due to a network problem, the object detection service was not available. Queries to the service would take >=10s and return a timeout error. This impacts all object detection queries between 31.07. 06:00 and 01.08. 06:00 A fix for the problem has been implemented.

Jul 19, 2022

Report: "Timeouts on editing items through the Data API"

Last update 2022-07-19T12:29:24.732Z

resolved2022-07-19T12:29:24.718Z

This incident has been resolved.

monitoring2022-05-02T13:35:37.859Z

We have implemented a workaround and are working on a solution.

identified2022-04-29T10:59:10.962Z

We have received reports of timeouts on operations performed through the Data API. The occurrences start as early as 2022-04-28 07:00 UTC. We have identified the problem and working on a solution.

Report: "Object detection fails with error code 500"

Last update 2022-07-19T12:28:57.657Z

resolved2022-07-19T12:28:57.639Z

This incident has been resolved.

monitoring2022-06-04T10:47:47.068Z

A fix has been implemented and we are monitoring the results.

investigating2022-06-04T10:17:12.890Z

We are currently investigating this issue.

Jun 23, 2022

Report: "Recommendations API returns 404"

Last update 2022-06-23T09:56:47.020Z

resolved2022-06-23T09:56:47.003Z

Checks have been implemented to ensure similar problems are detected immediately.

monitoring2022-05-18T16:24:44.006Z

The problem was related to a configuration change from 2022-05-14 and has been fixed.

identified2022-05-18T16:03:36.249Z

The issue has been identified and a fix is being implemented.

Jun 13, 2022

Report: "INFRA-1315"

Last update 2022-06-13T09:32:26.804Z

resolved2022-06-13T02:30:00.000Z

Outage detected: 13.06.2022, 04:34 CEST Outage resolved: 13.06.2022 10:56 CEST Description: Due to a service mesh configuration issue our search APIs were unavailable. We have fixed the issue and are currently monitoring the situation.

May 30, 2022

Report: "Delay in image processing"

Last update 2022-05-30T13:11:53.734Z

resolved2022-05-30T13:11:53.720Z

This incident has been resolved.

monitoring2022-05-06T15:31:01.704Z

We have tuned the processing configuration and processing has cached up. We continue to monitor the situation for new delays.

monitoring2022-05-04T11:57:07.794Z

Image processing is lagging behind changes performed through feed imports and Data API. This can impact search of newly added items or items with changed images or image URLs.

May 13, 2022

Report: "Object detection fails with a server error"

Last update 2022-05-13T20:39:28.525Z

resolved2022-05-13T20:39:28.511Z

This incident has been resolved.

investigating2022-05-13T17:24:28.304Z

We observe a high error rate on the object detection API. We are investigating the issue.

Report: "Metrics on statuspage not updating"

Last update 2022-05-13T13:45:31.785Z

resolved2022-05-13T13:45:31.765Z

The issue has been fixed.

identified2022-05-13T09:58:06.475Z

The metrics on status.nyris.io are not updated due to an internal change. The actual services are operational. We are working on a solution.

Apr 25, 2022

Report: "Intermittent search outage"

Last update 2022-04-25T07:55:16.993Z

resolved2022-04-24T18:30:00.000Z

Between 2022-04-24 20:50 and 2022-04-25 07:35, the search API could fail with status code 500 for intervals of multiple minutes.

Apr 7, 2022

Report: "Increased error rate for region detection endpoint"

Last update 2022-04-07T13:50:48.974Z

resolved2022-04-07T13:50:48.959Z

This incident has been resolved.

identified2022-01-28T10:34:18.250Z

The issue has been identified and a fix is being implemented. To our current knowledge, the error only affects invalid requests, which are misclassified as a server errors and provide a wrong status code and error message.

investigating2022-01-26T20:54:36.502Z

We are observing an increased error rate for the object detection API and are investigating

Mar 2, 2022

Report: "recommendations API requires additional parameter"

Last update 2022-03-02T16:22:07.087Z

resolved2022-03-02T16:22:07.078Z

When using the recommendations API, an optional parameter was marked as required. This resulted in HTTP code 400 with an error message like "The requestIndexIdString field is required." This is fixed on 2022-03-02 at 16:00 UTC

Feb 25, 2022

Report: "Customer portal is not reporting requests (NYRIS-5169)"

Last update 2022-02-25T21:49:03.452Z

resolved2022-02-25T15:12:17.000Z

The incident has been resolved. Due to wrong configuration, the request information could not be fetched. The issue started at 2022-02-23 1:10 PM

monitoring2022-02-25T15:04:15.210Z

A fix has been implemented and we are monitoring the results.

investigating2022-02-25T14:51:38.712Z

We are currently investigating this issue.

Feb 17, 2022

Report: "Timeout on similarity search"

Last update 2022-02-17T18:27:40.183Z

resolved2022-02-17T18:27:40.167Z

This incident has been resolved.

monitoring2022-02-17T16:57:42.267Z

A fix has been implemented and we are monitoring the results.

investigating2022-02-17T16:37:12.661Z

Requests using similarity search time out after 10s. We are investigating the issue.

Dec 22, 2021

Report: "INFRA-1112 text search does not produce results"

Last update 2021-12-22T16:54:37.103Z

resolved2021-12-22T10:30:00.000Z

We found a problem, which resulted in text search producing results. The problem started at 10:29 UTC and is resolved 16:47 UTC

Nov 2, 2021

Report: "INFRA-629"

Last update 2021-11-02T09:27:16.197Z

resolved2021-11-01T18:30:00.000Z

An update error caused search requests to fail between 16:25 and 16:56 UTC.

Oct 4, 2021

Report: "INFRA-989"

Last update 2021-10-04T09:43:28.967Z

resolved2021-10-04T09:43:28.953Z

We are no longer seeing errors or degraded performance. The incident started on 03.10.2021 at around 16:00.

monitoring2021-10-04T08:52:38.332Z

Search appears to be stabilizing. We are continuing to monitor performance.

identified2021-10-04T08:50:49.755Z

We have traced the issue to an error inside our message queuing backend and have applied fixes.

investigating2021-10-04T08:45:37.177Z

We are investigating reports of search failure for multiple indices.

Sep 27, 2021

Report: "INFRA-975 (exact search)"

Last update 2021-09-27T12:15:32.394Z

resolved2021-09-26T07:00:00.000Z

Impact: Search requests using exact search would result in errors. Started: 2021-09-26 09:04 UTC Ended: 2021-09-26 11:15 UTC

Sep 15, 2021

Report: "DATA-538 data in the index might be out of date"

Last update 2021-09-15T14:22:49.066Z

resolved2021-09-15T14:22:37.467Z

This incident has been resolved.

investigating2021-09-15T09:18:00.794Z

We observe problems processing imports. The data in the index might be out of date.

Sep 6, 2021

Report: "NYRIS-4853 Statistics in the portal show wrong numbers"

Last update 2021-09-06T12:01:47.497Z

resolved2021-09-06T12:01:47.484Z

Problem has been fixed and the statistics recalculated.

identified2021-08-30T17:03:56.057Z

Statists in the portal dashboard show high number of items and images. The actual search is not affected.

Sep 3, 2021

Report: "INFRA-944 /find/v1 returns 500"

Last update 2021-09-03T10:54:04.176Z

resolved2021-09-03T10:54:04.155Z

This incident has been resolved.

monitoring2021-09-03T09:49:05.148Z

Issue is fixed. We will continue to monitor it.

investigating2021-09-03T09:38:25.948Z

We are currently investigating this issue.

Aug 28, 2021

Report: "INFRA-933"

Last update 2021-08-28T12:15:32.995Z

resolved2021-08-27T23:00:00.000Z

Affected: Similarity search was unavailable from 01:00 due to a backend issue. Resolved: 13:50.

Aug 5, 2021

Report: "INFRA-876"

Last update 2021-08-05T14:29:49.409Z

resolved2021-08-05T14:29:49.397Z

This incident has been resolved.

identified2021-07-28T09:03:31.078Z

Fetching requests is sometimes slow

investigating2021-07-27T12:38:25.937Z

Requests are loading slow or time out.

Aug 2, 2021

Report: "CS-200"

Last update 2021-08-02T09:31:18.669Z

resolved2021-07-27T07:00:00.000Z

Affected: Search API queries using text recognition. Items recognized by text extracted from the images would not be returned or get a lower score. Resolved: 2021-07-30 8:30 PM

Jul 30, 2021

Report: "INFRA-877"

Last update 2021-07-30T15:22:12.810Z

resolved2021-07-30T07:00:00.000Z

Search requests failed due to internal search component unavailability between 7:30 and 8:00 UTC

Jun 23, 2021

Report: "INFRA-832"

Last update 2021-06-23T14:25:30.861Z

resolved2021-06-23T14:30:00.000Z

Customer statistics were not shown in the Portal dashboard due to a database issue.

Jun 1, 2021

Report: "INFRA-800: Portal does not show statistics"

Last update 2021-06-01T14:32:43.590Z

resolved2021-06-01T11:30:00.000Z

Due to an error in the backend, customer statistics are not shown in the portal dashboard.

Apr 26, 2021

Report: "INFRA-747"

Last update 2021-04-26T10:32:15.538Z

resolved2021-04-25T04:30:00.000Z

Similarity search requests failed until 2021-04-26 06:40 due to a database problem

Apr 22, 2021

Report: "INFRA-744"

Last update 2021-04-22T14:25:05.812Z

resolved2021-04-22T14:25:05.797Z

This incident has been resolved.

monitoring2021-04-22T13:26:45.844Z

We have found the issue and implemented a workaround.

investigating2021-04-22T11:57:54.215Z

We are experiencing slow responses and timeouts on requests using similarity search.

Apr 20, 2021

Report: "INFRA-732 low success rate on B environment"

Last update 2021-04-20T11:31:00.196Z

resolved2021-04-20T11:31:00.175Z

This incident has been resolved.

monitoring2021-04-19T20:50:35.063Z

A fix has been implemented and we are monitoring the results.

investigating2021-04-19T17:49:39.458Z

We are observing long response times and some failed search requests. The cause is not known yet

investigating2021-04-19T17:46:01.386Z

We are currently investigating this issue.

Mar 26, 2021

Report: "INFRA-699 database maintenance (online)"

Last update 2021-03-26T12:56:54.949Z

resolved2021-03-26T12:56:54.935Z

Maintenance completed. Due to high traffic spikes while availability was reduced due to maintenance, the average request duration rised to 1.59 seconds. It is now returned to <0.40 seconds.

monitoring2021-03-26T11:59:49.321Z

Maintenance on similarity search database has to be performed. No outage expected. The request speed might be affected during component replacement. Expected end of maintenance: 16:00 UTC

Feb 17, 2021

Report: "MATCH-192"

Last update 2021-02-17T14:51:13.358Z

postmortem2021-02-17T14:39:43.463Z

Tests have been extended to check the default search modes.

resolved2020-11-23T15:15:00.000Z

Searches with default x-options did not trigger OCR text search

Report: "INFRA-632"

Last update 2021-02-17T14:50:17.131Z

resolved2021-02-01T15:30:00.000Z

Similarity search requests are slow or time out

Report: "INFRA-639"

Last update 2021-02-17T14:49:39.353Z

resolved2021-02-09T17:15:00.000Z

Search requests using Similarity Search are slow or time out after 10s

Report: "INFRA-555"

Last update 2021-02-17T14:46:30.260Z

resolved2020-12-12T12:15:00.000Z

We are currently investigating this issue.

Report: "Incident INFRA-552"

Last update 2021-02-17T14:45:11.507Z

postmortem2021-02-17T14:44:31.296Z

Deployment of new search component caused memory limits to be exceeded resulting in a crash of the server.

resolved2020-12-11T16:15:00.000Z

Searches using similarity search fail