Historical record of incidents for Nmbrs
Report: "Extra Update (03-06-2025 20:00 AMS)"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be undergoing extra scheduled maintenance during this time.
Report: "Sandbox temporarily not accessible"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The sandbox can not be reached at this moment. The cause is currently being investigated.
Report: "Sandbox temporarily not accessible"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The sandbox can not be reached at this moment. The cause is currently being investigated.
Report: "Extra Update (22-05-2025 20:00 AMS)"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be undergoing extra scheduled maintenance during this time.
Report: "Scheduled Maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be undergoing scheduled maintenance during this time.
Report: "Slowness in application."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have received a notion of slowness in our application. We are investigating the root cause of this matter and will update this incident as soon as possible
Report: "Mobile application currently experiencing degraded performance"
Last updateBecause the mobile application is working again, this incident is resolved. We will keep updating regarding the language issues via our 'known issues' on the support page.
The mobile application is working again but the language is still showing in English.
We are continuing to investigate this issue.
We are aware of an issue where opening the mobile application the app keeps loading. Our team is actively investigating this matter.
Report: "Sandbox not working"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
Sandbox can no longer be used this evening and will be back online tomorrow morning
Report: "Sandbox not restored"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The sandbox is currently being restored.
Unfortunately, not all sandboxes have been restored tonight. We will investigate this further during the day. Where possible, we will still perform a restore for these specific sandbox environments.
Report: "Sandbox not available"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
The sandbox is not available at this moment. The cause is currently being investigated.
Report: "Expense not accessible"
Last updateIncident has been closed
We are currently investigating this issue.
Report: "The REST API is not fully operational."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating the issue.
Report: "Nmbrs not accessible for specific set of clients"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Slowness in application"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Mobile application currently experiencing degraded performance"
Last updateThis incident has been resolved.
We are aware of an issue where opening the mobile application or switching between profiles may sometimes result in an error. Our team is actively investigating this matter.
Report: "Actions keep loading."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Tasks such as processing the run, payroll declaration and downloading the pay slips continue to load. This is a high priority in research.
Report: "Actions keep loading."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Tasks such as processing the run, creating a wag tax declaration and pension export continue to load. The cause is currently under investigation.
Report: "Slowness in application"
Last updateThis incident has been resolved.
Sandbox is starting up again. We are monitoring the results.
A fix has been implemented and we are monitoring the results. The live environment should be working again. The sandbox is still under investigation. We expect that this will be available again at the beginning of the afternoon.
A fix has been implemented and we are monitoring the results.
We have received a notion of slowness in our application. We are investigating the root cause of this matter and will update this incident as soon as possible
Report: "Slowness in application"
Last updateThis incident has been resolved.
Application seems to be working as expected again, we are monitoring the stability.
We are currently investigating this issue.
Report: "Slowness in application"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We have received a notion of slowness in our application. We are investigating the root cause of this matter and will update this incident as soon as possible
Report: "Slowness in application"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have received a notion of slowness in our application. We are investigating the root cause of this matter and will update this incident as soon as possible
Report: "Slowness in application & dashlets not loading"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Issue seems to not have been resolved, we are investigating the matter.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We have received a notion of slowness in our application. We are investigating the root cause of this matter and will update this incident as soon as possible
Report: "Sandbox not restored"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Unfortunately, not all sandboxes have been restored tonight. We will investigate this further during the day. Where possible, we will still perform a restore for these specific sandbox environments.
Report: "Sandbox temporarily not available for certain webservers"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Elevated errors on certain webservers"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have received a notion of slowness in our application. We are investigating the root cause of this matter and will update this incident as soon as possible
Report: "Slowness in application"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have received a notion of slowness in our application. We are investigating the root cause of this matter and will update this incident as soon as possible
Report: "Slowness in application"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Slowness in application"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have received a notion of slowness in our application. We are investigating the root cause of this matter and will update this incident as soon as possible
Report: "Slowness in sandbox"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating the slowness in the sandbox.
Report: "Sandbox temporarily not available"
Last updateThis incident has been resolved.
The sandbox of all environments have been restored, we are monitoring the results.
Majority of the environments have been restarted, we expect to have all restored within the next three hours.
The issue has been identified and a fix is being implemented.
Report: "Slowness in loading the environment"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating the cause of the slowness.
Report: "Slowness in application"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Slowness in application"
Last updateThere has been one more peak at 14.15. All has been stable for over 1.5 hours. We are closing this incident.
Overall performance is more stable. Slowness can still be experienced, but should be back to normal quite soon.
Unfortunately we currently are experiencing heavy load times and slowness throughout the whole application
Report: "Slowness in application"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Slowness in application"
Last updateThis incident has been resolved.
We noticed an improvement in performance. For now we will keep monitoring this.
We noticed an improvement in performance. For now we will keep monitoring this.
We have received a notion of slowness in our application. We are investigating the root cause of this matter and will update this incident as soon as possible
Report: "Elevated REST API Errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're experiencing an elevated level of REST API errors and are currently looking into the issue.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Sandbox temporarily not available"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Slowness and errors in application"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Slowness and errors in application"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Slowness and errors in application"
Last updateWe've checked and received a lot of positive feedback and can now mark this incident as resolved.
There should be a noticeable improvement after identifying and fixing the issue. We keep on monitoring the issue.
Unfortunately we haven't found the cause and solution yet
At the moment you can experience slowness, issues with uploading documents and / or errors within the interactive payslip. We are investigating the issue.
Report: "Small delay while switching between tabs"
Last updateThis incident has been resolved.
Switching between tabs within Nmbrs causes a small delay. We are investigating the root cause of this matter and will update this incident as soon as possible
Report: "The notification 'Update time' is shown at multiple dashlets at employee level"
Last updateThe incident has been resolved
A fix has been implemented and we are monitoring the results
We are currently investigating this. It is still possible to open the dashlet by clicking on 'more'.
Report: "Sandbox temporarily not available"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results. Sandbox should be working as expected.
We expect the sandbox to be working again within 30 minutes.
The fix is being implemented and we expect all Sandbox environments to be working again ~30min from now
Currently, the sandbox is not working for multiple domains. We are investigating the issue.
Report: "Extra Update (08-02-2024 22:00)"
Last updateThis incident has been resolved.
We will be undergoing extra scheduled maintenance during this time.
Report: "Sandbox temporary not available"
Last updateSandbox environment is available
Unfortunately it's taking a bit longer. I expect around 15 more minutes.
Within 10 minutes from now all Sandbox environment will be available again.
Due to issues on alle Sandbox environments, we are performing a major restart. Therefor Sandbox will be unavailable untill 14.00hr
Report: "Sandbox not always available"
Last updateSandbox environments are available again. Issue is resolved.
We are continuing to work on a fix for this issue.
Currently the Sandbox is not available in every environment. We are investigating and working on a fix.
Report: "Elevated errors on certain webservers"
Last updateThis incident has been resolved.
The fix seems to work, we'll keep an eye on it.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We have received a notion of slowness in our application. We are investigating the root cause of this matter and will update this incident as soon as possible
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
The API is largely operational again, there may still be error messages, this is still under investigation.
A fix has been implemented and we are monitoring the results.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Extra Update NL 14-12-2023 20:00"
Last updateThis incident has been resolved.
We will be undergoing extra scheduled maintenance during this time.
Report: "Slowness in application"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have received a notion of slowness in our application, and certain HR functionalities are not working. We are investigating the root cause of this matter and will update this incident as soon as possible
Report: "Slowness in application"
Last updateThe cause has been found, the slowness has been resolved.
A fix has been implemented and we are monitoring the results.
We have received a notion of slowness in our application. We are investigating the root cause of this matter and will update this incident as soon as possible
Report: "API reports not accessible"
Last updateThe report services were temporarily unavailable.
Report: "Slowness in application or when trying to login"
Last updateThe performance issues have been resolved.
The overall performance has been stable for the last 1,5 hours. We will keep on monitoring.
It slightly improved, but it's still possible to experience degraded performance.
Unfortunately we are experiencing overall slowness this morning which you can experience while navigating or when trying to login.