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NLX is currently Operational

Last checked 2025-06-14T13:31:51.211Z from NLX's official status page

Historical record of incidents for NLX

Jun 14, 2023

Report: "Degraded NLX services performance"

Last update 2023-06-14T16:31:54.864Z

resolved2023-06-13T19:00:00.000Z

3:00 PM EST - Customers reported increased error rates when accessing resources in NLX services, including Dialog Studio and Conversations by NLX console. 3:09 PM EST - We are investigating reports of increased error rates for users accessing NLX frontend services. 3:17 PM EST - We have identified the issue. The root cause of this issue is an impairment of several APIs in the US-EAST-1 Region on AWS. 3:45 PM EST - We continue to experience increased API error rates. 4:40 PM EST - We are starting to see services recover. 6:00 PM EST - The issue has been resolved and all frontend services have been restored to normal operation.

Dec 8, 2021

Report: "Degraded NLX services performance"

Last update 2021-12-08T01:28:58.713Z

resolved2021-12-07T15:30:00.000Z

10:30 AM EST - Customers reported increased error rates when accessing resources in NLX services, including Dialog Studio and Voice Insights. 10:45 AM EST - We are investigating reports of increased error rates for users accessing NLX services. 11:00 AM EST - We have identified the issue. The root cause of this issue is an impairment of several network devices in the US-EAST-1 Region on AWS. 12:00 PM EST - We continue to experience increased API error rates. 4:40 PM EST - We are starting to see some recovery. 5:30 PM EST - The issue has been resolved and all services have been restored to normal operation.

Jun 22, 2021

Report: "Degraded NLX Studio resource performance"

Last update 2021-06-22T21:45:08.155Z

resolved2021-06-22T09:15:00.000Z

5:13 AM EST - Customers reported increased error rates when accessing resources in NLX Studio. 7:43 AM EST - We are investigating reports of increased error rates for users accessing resources in NLX Studio. 8:30 AM EST - We have identified the issue and are working towards a resolution. 9:45 AM EST - We are continuing to work towards a resolution. 11:30 AM EST - The issue has been resolved and we are currently monitoring the traffic. 12:00 PM EST - Between 5:13 AM and 11:30 AM EST NLX Studio users experienced increased error rates when trying to access resources. The issue has been resolved and the service is operating normally.

Apr 20, 2021

Report: "Login Failure"

Last update 2021-04-20T20:37:30.328Z

resolved2021-04-20T20:37:30.310Z

This incident has been resolved.

monitoring2021-04-20T19:56:50.749Z

Customers have reported that authentication is now operational. We'll continue to monitor the situation to make sure every customer is able to log in.

monitoring2021-04-20T16:47:40.181Z

We've identified an outage from the authentication provider Auth0. The NLX bots and conversational applications haven't been impacted and continue to be fully operational. We continue to monitor the issue.