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NinjaOne Trust is currently Operational

Last checked 2025-06-14T13:05:52.344Z from NinjaOne Trust's official status page

Historical record of incidents for NinjaOne Trust

Jun 11, 2025

Report: "NA - Small portion of customers may be experiencing Real-Time tooling issues"

Last update 2025-06-11T21:06:10.621Z

investigating2025-06-11T21:05:39.000Z

We are currently investigating an issue with a small portion of users who are having real-time tooling issues

Jun 6, 2025

Report: "EU - Remote Tools Issues"

Last update 2025-06-06T18:35:47.332Z

monitoring2025-06-06T18:35:47.317Z

A fix has been implemented and we are monitoring the results.

identified2025-06-06T18:32:59.636Z

The issue has been identified and a fix is being implemented.

investigating2025-06-06T18:32:42.711Z

Some customers are experiencing issues accessing Remote Tools. We are actively working on resolving the issue for the affected customers.

Report: "EU - We are aware of some issues with agents reporting offline, we are currently investigating and working on a solution"

Last update 2025-06-06T07:31:36.177Z

investigating2025-06-06T07:31:36.175Z

We are currently investigating this issue.

Jun 3, 2025

Report: "Release v9.0.0 - CA"

Last update 2025-06-03T23:09:00.000Z

Update2025-06-03T23:09:00.000Z

Scheduled maintenance is still in progress. We will provide updates as necessary.

Update2025-06-03T22:05:00.000Z

Scheduled maintenance is still in progress. We will provide updates as necessary.

Update2025-06-03T21:00:00.000Z

Scheduled maintenance is still in progress. We will provide updates as necessary.

In progress2025-06-03T20:02:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-06-03T01:00:00.000Z

We will be undergoing scheduled maintenance. During this time, you may experience intermittent service disruptions and agent disconnections.

Jun 2, 2025

Report: "Service Issue - Performance Degraded"

Last update 2025-06-02T21:39:45.201Z

resolved2025-06-02T21:39:45.186Z

This incident has been resolved.

monitoring2025-06-02T21:23:14.153Z

A fix has been implemented and we are monitoring the results.

identified2025-06-02T21:17:19.193Z

The issue has been identified and a fix is being implemented.

investigating2025-06-02T20:43:45.390Z

NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at support@ninjarmm.com. Thank you for your patience.

Report: "Service Issue - Performance Degraded"

Last update 2025-06-02T16:39:00.000Z

Resolved2025-06-02T16:39:00.000Z

This incident has been resolved.

Monitoring2025-06-02T16:23:00.000Z

A fix has been implemented and we are monitoring the results.

Identified2025-06-02T16:17:00.000Z

The issue has been identified and a fix is being implemented.

Investigating2025-06-02T15:43:00.000Z

May 29, 2025

Report: "3rd Party Outage - SentinelOne"

Last update 2025-05-29T21:41:35.904Z

resolved2025-05-29T21:41:35.886Z

This incident has been resolved.

monitoring2025-05-29T20:47:23.989Z

Access to SentinelOne console and NinjaOne's integration has been restored. We will continue to monitor as a precaution but monitoring indicates a return to healthy. For further information please refer to SentinelOne's blog documenting the incident: https://www.sentinelone.com/blog/update-on-may-29-outage/

monitoring2025-05-29T17:46:41.000Z

There is a reported service degradation/outage of SentinelOne affecting NinjaOne customers who leverage the integration. This issue is only affecting the management console, endpoints are still protected. We are closely monitoring the situation and will provide updates as the SentinelOne services return to a healthy state.

Report: "3rd Party Outage - SentinelOne"

Last update 2025-05-29T16:41:00.000Z

Resolved2025-05-29T16:41:00.000Z

This incident has been resolved.

Update2025-05-29T15:47:00.000Z

Monitoring2025-05-29T12:46:00.000Z

There is a reported service degradation/outage of SentinelOne affecting NinjaOne customers who leverage the integration. This issue is only affecting the management console, endpoints are still protected.We are closely monitoring the situation and will provide updates as the SentinelOne services return to a healthy state.

May 22, 2025

Report: "US2 - New Agent Installers Failing to Connect"

Last update 2025-05-22T07:56:44.469Z

resolved2025-05-22T07:56:44.454Z

This incident has been resolved.

identified2025-05-22T07:49:35.853Z

The issue has been identified and a fix is being implemented.

investigating2025-05-22T07:40:50.585Z

We are continuing to investigate this issue.

investigating2025-05-22T06:27:36.820Z

Agents being installed from newly generated installers are having issues connecting to our main servers in US2. we are investigating the issue and will provide an update soon.

Report: "US2 - New Agent Installers Failing to Connect"

Last update 2025-05-22T02:56:00.000Z

Resolved2025-05-22T02:56:00.000Z

This incident has been resolved.

Identified2025-05-22T02:49:00.000Z

The issue has been identified and a fix is being implemented.

Update2025-05-22T02:40:00.000Z

We are continuing to investigate this issue.

Investigating2025-05-22T01:27:00.000Z

Agents being installed from newly generated installers are having issues connecting to our main servers in US2. we are investigating the issue and will provide an update soon.

Report: "Database Maintenance (Rescheduled) - US2"

Last update 2025-05-22T01:25:00.000Z

Completed2025-05-22T01:25:00.000Z

The scheduled maintenance has been completed.

Update2025-05-22T00:18:00.000Z

We are still currently verifying a small issue we have found, which is non impactful currently. We are still under maintenance.

Verifying2025-05-21T22:36:00.000Z

Post maintenance verification process has started

In progress2025-05-21T20:05:00.000Z

Scheduled maintenance is currently in progress

Scheduled2025-05-19T17:06:00.000Z

We are performing database upgrades to the Ninja platform. This upgrade activity will require a disruption of Ninja services during the maintenance of approximately 30-45 mins. Ninja Agents will reconnect automatically after the maintenance with all services once again becoming available. We apologize for any inconvenience during this time. Thank You.

May 21, 2025

Report: "Release 8.1.30 - US"

Last update 2025-05-21T22:41:00.000Z

Completed2025-05-21T22:41:00.000Z

The scheduled maintenance has been completed.

Verifying2025-05-21T20:38:00.000Z

Verification is currently underway for the maintenance items.

In progress2025-05-21T20:03:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-19T13:50:00.000Z

We will be undergoing scheduled maintenance. During this time, you may experience intermittent service disruptions and agent disconnections.

Report: "Release 8.1.30 - EU"

Last update 2025-05-21T17:42:00.000Z

Completed2025-05-21T17:42:00.000Z

The scheduled maintenance has been completed.

Verifying2025-05-21T15:00:00.000Z

Verification is currently underway for the maintenance items.

In progress2025-05-21T14:06:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-19T13:50:00.000Z

We will be undergoing scheduled maintenance. During this time, you may experience intermittent service disruptions and agent disconnections.

Report: "Release 8.1.30 - OC"

Last update 2025-05-21T10:55:00.000Z

Completed2025-05-21T10:55:00.000Z

The scheduled maintenance has been completed.

Update2025-05-21T10:53:00.000Z

We are continuing to verify the maintenance items.

Verifying2025-05-21T09:45:00.000Z

Verification is currently underway for the maintenance items.

In progress2025-05-21T09:04:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-19T13:48:00.000Z

We will be undergoing scheduled maintenance. During this time, you may experience intermittent service disruptions and agent disconnections.

May 20, 2025

Report: "Service Issue - Performance Degraded"

Last update 2025-05-20T16:42:10.999Z

resolved2025-05-20T16:42:10.984Z

This incident has been resolved.

monitoring2025-05-20T15:48:53.070Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-20T14:51:24.567Z

Report: "NA - Remote Tools Issues"

Last update 2025-05-20T10:06:29.208Z

resolved2025-05-20T10:06:29.192Z

This incident has been resolved.

monitoring2025-05-20T09:23:06.517Z

Some customers are experiencing issues accessing Remote Tools. A fix has been made and we are monitoring the results.

May 19, 2025

Report: "NA - Remote Tools Issues"

Last update 2025-05-19T17:21:15.095Z

resolved2025-05-19T17:21:15.074Z

This incident has been resolved.

monitoring2025-05-19T16:25:16.732Z

A fix has been implemented and we are monitoring the results.

identified2025-05-19T16:09:18.422Z

The issue has been identified and a fix is being implemented.

investigating2025-05-19T16:04:21.306Z

Some customers are experiencing issues accessing Remote Tools. We are actively working on resolving the issue for the affected customers.

May 15, 2025

Report: "EU - Systray help requests - Performance Degraded"

Last update 2025-05-15T13:01:32.500Z

resolved2025-05-15T13:01:32.482Z

Resolved ...

monitoring2025-05-15T12:28:55.235Z

Issue identified, fix applied, currently monitoring

monitoring2025-05-15T11:52:06.728Z

A fix has been implemented and we are monitoring the results.

identified2025-05-15T10:41:09.483Z

The issue has been identified and a fix is being implemented.

investigating2025-05-15T09:18:01.591Z

Systray help requests - Performance Degraded

Report: "EU - Intermittent issues with Page and API timeouts"

Last update 2025-05-15T00:06:07.490Z

resolved2025-05-15T00:06:07.472Z

This incident has been resolved.

monitoring2025-05-14T21:13:48.117Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-14T20:58:27.373Z

We are currently investigating this issue.

May 13, 2025

Report: "[EU-CENTRAL] Issues with MDM enrollment"

Last update 2025-05-13T22:48:36.396Z

resolved2025-05-13T22:48:36.378Z

This incident has been resolved.

monitoring2025-05-13T21:28:36.248Z

A fix has been implemented and we are monitoring the results.

identified2025-05-13T16:45:05.173Z

We have issued a resolution for Apple related services and they are once again available. We continue working on Android services and will provide an update on that as soon as it is available. Thank you.

identified2025-05-13T15:23:40.000Z

We have identified the issues with our enrollment services. We have issued a resolution for Apple related services and they are once again available. We are currently working on Android serviced and will provide an update on that as soon as it is available. Thank you.

identified2025-05-13T13:15:34.695Z

investigating2025-05-13T11:36:09.475Z

Investigation: iOS and Android enrollment issues ...

investigating2025-05-13T10:33:06.096Z

Investigating issues with MDM enrollment

May 9, 2025

Report: "NA - Agents Reporting Offline"

Last update 2025-05-09T16:31:40.798Z

resolved2025-05-09T16:31:40.777Z

A fix was applied last night to address the underlying cause of the false positives. Monitoring overnight indicates that the environment has returned to a healthy state. We will publish details in the Post-Mortem shortly.

monitoring2025-05-09T04:18:11.502Z

A fix has been implemented and we are monitoring the results.

identified2025-05-08T20:55:50.716Z

We have identified the behavior causing delays or false positives in Agent status notifications and are currently assessing paths to remediation. This has been isolated to a subset of our customer base. Further updates will be posted as we get closer towards a solution.

identified2025-05-08T15:04:29.427Z

The issue has been identified and a fix is being implemented.

investigating2025-05-08T14:07:16.415Z

We are aware of some issues with agents reporting offline, we are currently investigating and working on a solution

Apr 15, 2025

Report: "All Regions - Agent Generator Installation Timeouts"

Last update 2025-04-15T17:55:15.597Z

postmortem2025-04-15T17:53:49.945Z

After the 8.1.10 release, an issue with our CDN caused our Windows Agent generation to encounter an extremely rare bug. This failure caused agent generation requests to queue and resulted in significant delays or timeouts when attempting to generate new agent installers. A hotfix was deployed during the incident to mitigate the risk and improve overall performance.

resolved2025-04-11T01:10:22.215Z

This incident has been resolved.

monitoring2025-04-10T23:39:52.817Z

A fix has been implemented and we are monitoring the results.

identified2025-04-10T20:52:39.179Z

We continue to see elevated errors and timeouts on agent generation for Windows devices. Mac and Linux installers are performing as expected.

identified2025-04-10T19:23:37.247Z

The Windows Agent Generation continues to see elevated errors and timeouts. We are continuing to troubleshoot.

monitoring2025-04-10T16:45:05.044Z

A fix has been implemented and we are monitoring the results.

identified2025-04-10T16:35:44.185Z

The issue has been identified and a fix is being implemented.

investigating2025-04-10T15:26:45.665Z

We are continuing to investigate this issue.

investigating2025-04-10T15:11:23.218Z

We are currently investigating this issue.

Apr 4, 2025

Report: "EU - Device Status Offline Incorrectly"

Last update 2025-04-04T10:50:14.322Z

resolved2025-04-04T10:50:14.298Z

This incident has been resolved.

monitoring2025-04-04T09:48:11.787Z

A fix has been implemented and we are monitoring the results.

identified2025-04-04T09:33:43.514Z

The issue has been identified and a fix is being implemented.

investigating2025-04-04T08:54:46.361Z

We are continuing to investigate this issue.

investigating2025-04-04T07:44:16.863Z

Some devices are experiencing issues connecting to our remote services and incorrectly reporting offline. We are investigating the issue.

Apr 2, 2025

Report: "NA - Agent Processing Delay"

Last update 2025-04-02T19:28:34.157Z

resolved2025-04-02T19:28:34.141Z

This incident has been resolved.

monitoring2025-04-02T18:23:15.932Z

The server is back online and processing requests. We are waiting for the backlog of agent submissions to return to be fully processed before closing this incident.

identified2025-04-02T18:16:28.892Z

The issue has been identified and a fix is being implemented.

investigating2025-04-02T18:06:46.877Z

We are currently investigating an issue with one of our systems responsible for processing agent data. Users may experience delays or issues enrolling devices on the affected system.

Report: "EU - Performance Degraded / Services Impacted"

Last update 2025-04-02T16:39:13.571Z

resolved2025-04-02T16:39:13.555Z

This incident has been resolved.

monitoring2025-04-02T15:40:01.788Z

A fix has been implemented and we are monitoring the results.

investigating2025-04-02T13:59:52.443Z

We are currently investigating this issue.

Apr 1, 2025

Report: "Remote Connection Service Issue - Performance Degraded"

Last update 2025-04-01T15:42:43.709Z

resolved2025-04-01T15:42:43.686Z

This incident has been resolved.

monitoring2025-04-01T14:03:21.640Z

A fix has been implemented and we are monitoring the results.

identified2025-04-01T13:59:10.057Z

The issue has been identified and a fix is being implemented.

investigating2025-04-01T13:27:37.042Z

We are aware of some performance related issues with some components of the Ninja platform and are currently investigating.

Mar 27, 2025

Report: "NA - Remote Tools Issues"

Last update 2025-03-27T15:36:07.988Z

resolved2025-03-27T15:36:07.972Z

This incident has been resolved.

monitoring2025-03-27T12:31:47.179Z

A fix has been implemented and we are monitoring the results.

identified2025-03-27T12:12:04.753Z

Some customers are experiencing issues accessing Remote Tools. We are actively working on resolving the issue for the affected customers.

Mar 26, 2025

Report: "Remote Tools Issues in NA/US1"

Last update 2025-03-26T22:02:12.389Z

resolved2025-03-26T22:02:12.349Z

This incident has been resolved.

monitoring2025-03-26T21:42:37.554Z

A fix has been implemented and we are monitoring the results.

identified2025-03-26T21:00:15.443Z

We have identified the fix and are working on rolling out the fix to the remaining affected customers. We will update StatusPage shortly once the fix has been fully applied.

identified2025-03-26T19:45:21.294Z

Some customers are experiencing issues accessing Remote Tools (Remote CLI/Registry/File Explorer). We are actively working on resolving the issue for the affected customers.

Mar 25, 2025

Report: "NA - Agents Reporting Offline"

Last update 2025-03-25T15:59:28.692Z

resolved2025-03-25T15:59:28.675Z

This incident has been resolved.

monitoring2025-03-25T14:15:34.191Z

A fix has been implemented and we are monitoring the results.

investigating2025-03-25T13:24:28.216Z

We are aware of some issues with agents reporting offline, we are currently investigating and working on a solution

Mar 24, 2025

Report: "EU - Agents Reporting Offline"

Last update 2025-03-24T11:58:11.442Z

resolved2025-03-24T11:58:11.426Z

This incident has been resolved.

monitoring2025-03-24T11:32:55.547Z

A fix has been implemented and we are monitoring the results.

identified2025-03-24T11:32:22.267Z

The issue has been identified and a fix is being implemented.

investigating2025-03-24T09:41:54.683Z

We are aware of some issues with agents reporting offline, we are currently investigating and working on a solution

Mar 23, 2025

Report: "EU - Agents reporting Offline"

Last update 2025-03-23T17:55:46.099Z

resolved2025-03-23T17:55:46.081Z

This incident has been resolved.

monitoring2025-03-23T17:03:36.428Z

A fix has been implemented and we are monitoring the results.

identified2025-03-23T16:49:14.147Z

The issue has been identified and a fix is being implemented.

investigating2025-03-23T16:40:39.873Z

We are continuing to investigate this issue.

investigating2025-03-23T13:40:09.646Z

We are aware of some issues with agents reporting offline, we are currently investigating and working on a solution

Mar 18, 2025

Report: "EU Remote Connection Service Issue - Performance Degraded"

Last update 2025-03-18T16:45:14.568Z

resolved2025-03-18T16:45:14.551Z

This incident has been resolved.

monitoring2025-03-18T16:14:47.239Z

We are continuing to monitor for any further issues.

monitoring2025-03-18T15:41:19.801Z

A fix has been implemented and we are monitoring the results.

identified2025-03-18T15:09:41.067Z

We have identified an issue and are issuing a hotfix to help normalize the service

investigating2025-03-18T12:00:42.834Z

We are aware of some performance related issues with some components of the Ninja platform and are currently investigating.

Mar 13, 2025

Report: "EU - Login Issue - Performance Degraded"

Last update 2025-03-13T10:43:13.151Z

resolved2025-03-13T10:43:13.138Z

This incident has been resolved.

monitoring2025-03-13T10:22:58.701Z

We are continuing to monitor for any further issues.

monitoring2025-03-13T10:22:11.539Z

A fix has been implemented and we are monitoring the results.

identified2025-03-13T10:12:28.374Z

The issue has been identified and a fix is being implemented.

investigating2025-03-13T09:01:14.489Z

We are currently investigating the issue.

Mar 10, 2025

Report: "EU - Agent Install Generator Issue - Performance Degraded"

Last update 2025-03-10T17:38:14.053Z

resolved2025-03-10T17:38:14.037Z

This incident has been resolved.

monitoring2025-03-10T15:53:03.049Z

A fix has been implemented and we are monitoring the results.

identified2025-03-10T15:16:51.881Z

The issue has been identified and a fix is being implemented.

investigating2025-03-10T14:41:01.021Z

We are aware of some performance-related issues with the agent install generator components of the Ninja platform and are currently investigating.

Mar 4, 2025

Report: "Service Issue - Performance Degraded"

Last update 2025-03-04T11:42:02.565Z

resolved2025-03-04T11:42:02.548Z

We Identified some long running processing for Agent Server and Offline services that had been consuming our data throughout our maximum capacity. Once identified they were removed and the impacted DB Hosts resumed normal latency metrics in order to serve out the previously affected parts of the Ninja application. Thank you for your patience while we worked to resolve this incident for you.

monitoring2025-03-04T10:48:37.490Z

A fix has been implemented and we are monitoring the results.

identified2025-03-04T10:48:23.610Z

The issue has been identified and a fix is being implemented.

investigating2025-03-04T10:17:47.563Z

We are continuing to investigate this issue.

investigating2025-03-04T09:14:36.765Z

Feb 27, 2025

Report: "EU - Performance Degraded / Services Impacted"

Last update 2025-02-27T14:17:59.382Z

resolved2025-02-27T14:17:59.366Z

This incident has been resolved.

monitoring2025-02-27T10:42:50.626Z

We have stabilized parts of the platform that were affected and parts that were affected are recovering accordingly.

identified2025-02-27T10:41:35.025Z

The issue has been identified and a fix is being implemented.

investigating2025-02-27T10:07:49.755Z

We are currently investigating this issue that is impacting some customers in EU region

Feb 20, 2025

Report: "We are aware of some performance related issues with some of the remote tools and file-browsing components of the Ninja platform and are currently investigating."

Last update 2025-02-20T19:41:53.569Z

resolved2025-02-20T19:41:53.553Z

This incident has been resolved.

monitoring2025-02-20T18:24:45.014Z

A fix has been implemented and we are monitoring the results.

identified2025-02-20T18:23:51.469Z

The issue has been identified and a fix is being implemented.

investigating2025-02-20T16:07:52.144Z

We are currently investigating this issue.

Report: "Service Issue - Performance Degraded"

Last update 2025-02-20T12:42:06.746Z

resolved2025-02-20T12:42:06.729Z

This incident has been resolved.

monitoring2025-02-20T12:28:26.998Z

A fix has been implemented and we are monitoring the results.

investigating2025-02-20T12:16:30.950Z

We are aware of some performance related issues with some of the remote tools and file-browsing components of the Ninja platform and are currently investigating.

Feb 13, 2025

Report: "Registration Unavailable - US2"

Last update 2025-02-13T19:48:03.425Z

resolved2025-02-13T19:48:03.407Z

This incident has been resolved.

monitoring2025-02-13T18:36:21.310Z

A fix has been implemented and we are monitoring the results.

identified2025-02-13T18:11:57.652Z

The issue has been identified and a fix is being implemented.

investigating2025-02-13T18:11:36.674Z

We are continuing to investigate this issue.

investigating2025-02-13T16:27:09.574Z

New Client Registrations are currently unavailable. We are working to restore this functionality.

Report: "Customer login"

Last update 2025-02-13T14:17:35.570Z

resolved2025-02-13T14:17:35.553Z

This incident has been resolved.

monitoring2025-02-13T13:42:14.044Z

A fix has been implemented and we are monitoring the results.

identified2025-02-13T13:11:01.437Z

Some customers may be experiencing problems logging in. We are working to resolve this issue.

Jan 31, 2025

Report: "All Regions - Intermittent Agent Generation Errors"

Last update 2025-01-31T05:41:04.902Z

resolved2025-01-09T20:17:35.981Z

This incident has been resolved.

monitoring2025-01-09T19:44:23.312Z

A fix has been implemented and we are monitoring the results.

identified2025-01-09T17:56:43.541Z

We are continuing to work on the Agent Generation in NA and are seeing elevated request volume following last night's release. The other regions have recovered. We will update again as we continue to work on the NA region

identified2025-01-09T17:08:47.432Z

The issue has been identified and a fix is being implemented.

investigating2025-01-09T16:28:52.644Z

We are currently investigating this issue.

Report: "Remote tools issues in app.ninjarmm.com"

Last update 2025-01-31T05:35:37.231Z

postmortem2025-01-31T05:26:19.873Z

Following the 7.0.10 release to the NA region several of our Web Socket Rendezvous Points were not accepting new connections despite surface level metrics indicating the service was healthy, and actively serving other clients. As customers came online for the day we saw a spike in 400/500 errors on specific nodes and began steps to troubleshoot and remediate. Several of the issues identified in this incident were patched with the 7.0.20 hotfix and additional monitoring has been put in place in an effort to detect this failure sooner post-release.

resolved2025-01-09T16:29:15.837Z

This incident has been resolved.

monitoring2025-01-09T16:00:01.647Z

A fix has been implemented and we are monitoring the results.

monitoring2025-01-09T15:48:11.595Z

A fix has been implemented and we are monitoring the results.

identified2025-01-09T15:42:56.094Z

The issue has been identified and a fix is being implemented.

investigating2025-01-09T15:03:47.129Z

We are investigating reports of remote tools issues in app.ninjarmm.com

Jan 29, 2025

Report: "NA - Agent connection and remote tools issues"

Last update 2025-01-29T17:53:23.094Z

resolved2025-01-29T17:53:23.075Z

This incident has been resolved.

monitoring2025-01-29T16:41:27.383Z

A fix has been implemented and we are monitoring the results.

identified2025-01-29T14:46:05.928Z

The issue has been identified and a fix is being implemented.

investigating2025-01-29T14:40:28.525Z

We are investigating reports of issues with agent connections and remote tools

Jan 15, 2025

Report: "Backup service issues in NA region are being worked on"

Last update 2025-01-15T03:03:28.117Z

resolved2025-01-15T03:03:28.105Z

This incident has been resolved.

monitoring2025-01-15T02:51:40.022Z

A fix has been implemented and we are monitoring the results.

identified2025-01-15T02:32:03.821Z

The issue has been identified and a fix is being implemented.

investigating2025-01-15T02:01:06.649Z

We are currently investigating this issue.

Dec 18, 2024

Report: "CA - Agent Data Submission Delays"

Last update 2024-12-18T20:58:06.613Z

resolved2024-12-18T20:58:06.598Z

This incident has been resolved.

monitoring2024-12-18T20:14:50.008Z

A fix has been implemented and we are monitoring the results.

identified2024-12-18T20:09:10.595Z

The issue has been identified and a fix is being implemented.

investigating2024-12-18T19:05:05.423Z

We are currently investigating this issue.

Dec 13, 2024

Report: "Agent Check in Services Disruption - NA"

Last update 2024-12-13T01:11:09.994Z

resolved2024-12-13T01:11:09.977Z

This incident has been resolved.

monitoring2024-12-13T00:53:51.240Z

A fix has been implemented and we are monitoring the results.

identified2024-12-13T00:53:44.920Z

The issue has been identified and a fix is being implemented.

investigating2024-12-13T00:23:04.431Z

We are currently investigating this issue.

Dec 11, 2024

Report: "Intermittent Issues with Realtime Tooling"

Last update 2024-12-11T17:58:30.275Z

resolved2024-12-11T17:58:30.261Z

This incident has been resolved.

monitoring2024-12-11T17:26:59.427Z

A fix has been implemented and we are monitoring the results.

identified2024-12-11T17:13:50.251Z

The issue has been identified and a fix is being implemented.

investigating2024-12-11T16:43:02.939Z

We are currently investigating this issue.

Nov 12, 2024

Report: "US2 - Remote Tools"

Last update 2024-11-12T01:40:17.477Z

postmortem2024-11-12T01:03:53.957Z

As a part of the maintenance on Thursday, NinjaOne added capacity for our Remote Tools in US2. As a part of that process a notification is sent to the agents so that they can automatically rebalance. Unfortunately this step did not work as expected and customers saw continued timeouts. This was ultimately resolved by restarting the agent on the affected clients, allowing them to correctly update and rebalance. We will continue to improve this process to prevent future impact.

resolved2024-11-08T15:38:56.894Z

We have confirmed that the load has normalized and are seeing healthy traffic. We will update Status Page with the post-mortem details shortly

monitoring2024-11-08T14:45:11.777Z

A fix has been implemented and we are monitoring the results.

identified2024-11-08T14:36:38.249Z

The issue has been identified and a fix is being implemented.

investigating2024-11-08T14:20:56.577Z

NinjaOne is aware of an issue impacting remote tools and is currently investigating.

Nov 8, 2024

Report: "US2 - Issues with real time tooling/remote"

Last update 2024-11-08T02:41:32.563Z

resolved2024-11-08T02:41:32.546Z

This incident has been resolved.

monitoring2024-11-07T19:50:21.320Z

A fix has been implemented and we are monitoring the results.

identified2024-11-07T19:32:17.399Z

The issue has been identified and a fix is being implemented.

investigating2024-11-07T18:55:01.897Z

We are currently investigating this issue.

Oct 25, 2024

Report: "SMS Delays affecting Verizon Customers"

Last update 2024-10-25T20:00:10.639Z

resolved2024-10-25T20:00:10.626Z

This incident has been resolved.

monitoring2024-10-25T16:39:58.377Z

SMS messages are delayed or failing to send for Verizon customers in the US. We are actively monitoring the situation and will provide updates once the carrier issues are resolved.

Sep 27, 2024

Report: "EU - Dashboard timeoutes"

Last update 2024-09-27T09:06:18.373Z

resolved2024-09-27T09:06:18.357Z

This incident has been resolved.

monitoring2024-09-27T08:49:48.452Z

A fix has been implemented and we are monitoring the results.

identified2024-09-27T08:42:54.164Z

The issue has been identified and a fix is being implemented.

investigating2024-09-27T08:26:43.199Z

We are currently investigating this issue.

Sep 9, 2024

Report: "Devices incorrectly reporting offline"

Last update 2024-09-09T11:46:49.617Z

resolved2024-09-09T11:46:49.604Z

This incident has been resolved.

monitoring2024-09-09T11:22:46.371Z

A fix has been implemented and we are monitoring the results.

identified2024-09-09T11:04:13.338Z

The issue has been identified and a fix is being implemented.

investigating2024-09-09T10:52:19.629Z

Devices incorrectly reporting offline

Aug 14, 2024

Report: "EU - Agent Backend Issue"

Last update 2024-08-14T22:39:11.220Z

resolved2024-08-14T22:39:11.208Z

This incident has been resolved.

monitoring2024-08-14T22:14:54.978Z

A fix has been implemented and we are monitoring the results.

identified2024-08-14T21:56:12.254Z

The issue has been identified and a fix is being implemented.

investigating2024-08-14T21:51:54.190Z

We're investigating an issue with one of our Agent backend servers.

Aug 6, 2024

Report: "NA Web Portal Timeouts"

Last update 2024-08-06T18:46:45.093Z

resolved2024-08-06T18:46:45.080Z

This incident has been resolved.

monitoring2024-08-06T18:12:12.346Z

A fix has been implemented and we are monitoring the results.

identified2024-08-06T17:56:48.908Z

The issue has been identified and a fix is being implemented.

investigating2024-08-06T17:19:09.577Z

We are currently investigating this issue.

Jul 30, 2024

Report: "NA - Web Portal not loading"

Last update 2024-07-30T16:26:28.392Z

resolved2024-07-30T16:26:28.380Z

This incident has been resolved.

monitoring2024-07-30T14:32:07.537Z

We are continuing to monitor for any further issues.

monitoring2024-07-30T14:11:38.373Z

A fix has been implemented and we are monitoring the results.

investigating2024-07-30T13:31:55.636Z

We are currently investigating this issue.

Jul 22, 2024

Report: "NA - Web Portal not loading"

Last update 2024-07-22T15:26:58.316Z

resolved2024-07-22T15:26:58.303Z

This incident has been resolved.

monitoring2024-07-22T14:48:10.446Z

A fix has been implemented and we are monitoring the results.

identified2024-07-22T14:30:49.497Z

The issue has been identified and a fix is being implemented.

investigating2024-07-22T14:20:57.260Z

We are currently investigating this issue.

Jul 1, 2024

Report: "Service Issue - Performance Degraded"

Last update 2024-07-01T16:44:41.548Z

resolved2024-07-01T16:44:41.534Z

This incident has been resolved.

monitoring2024-07-01T15:30:19.978Z

A fix has been implemented and we are monitoring the results.

identified2024-07-01T14:28:39.077Z

The issue has been identified and a fix is being implemented.

investigating2024-07-01T13:27:14.462Z

NinjaOne has identified a service issue that is causing some devices to incorrectly show offline. We are currently investigating and will provide regular status updates. Thank you for your patience.

Report: "Service Issue - Performance Degraded"

Last update 2024-07-01T09:53:12.983Z

resolved2024-07-01T09:53:12.969Z

This incident has been resolved.

monitoring2024-07-01T09:47:23.575Z

A fix has been implemented and we are monitoring the results.

investigating2024-07-01T08:43:43.710Z

Jun 26, 2024

Report: "EU - Issue creating new users"

Last update 2024-06-26T15:59:37.015Z

resolved2024-06-26T15:59:36.999Z

This incident has been resolved.

monitoring2024-06-26T14:24:57.307Z

A fix has been implemented and we are monitoring the results.

identified2024-06-26T14:05:59.402Z

The issue has been identified and a fix is being implemented.

investigating2024-06-26T13:59:02.733Z

We are currently investigating this issue.

Jun 20, 2024

Report: "OC - Linux Agents Incorrectly Reporting Offline"

Last update 2024-06-20T04:26:19.885Z

resolved2024-06-20T04:26:19.871Z

This incident has been resolved.

identified2024-06-20T04:06:34.566Z

We have identified an issue and have taken steps to recover the affected service. Early indications are that this has resolved the issue but we are continuing to monitor the stability before considering it resolved.

investigating2024-06-20T03:33:26.429Z

We are continuing to investigate this issue.

investigating2024-06-20T02:18:41.402Z

We are investigating an issue specific to Linux agents who are falsely reporting as offline in the OC environment.

Jun 14, 2024

Report: "EU - Mac Installers not creating for some users"

Last update 2024-06-14T09:25:19.893Z

resolved2024-06-14T09:25:19.880Z

This incident has been resolved.

monitoring2024-06-14T09:25:12.748Z

The issue has been identified and a fix is being implemented.

identified2024-06-14T09:25:06.811Z

The issue has been identified and a fix is being implemented.

investigating2024-06-14T08:36:20.668Z

EU - Mac Installers not creating for some users