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We are currently investigating an issue causing intermittent 500 errors and increased latency for some users on the platform. Our engineering team is engaged and actively working to mitigate the impact.

This Incident has been resolved

We have confirmed the restoration of all affected users and will monitor the results of the fixes.

Engineers are seeing success in restoration for some of the affected users. We continue to work on restoring all impacted users.

Engineers are continuing to work on the remediation for the subset of impacted customers. The next update will be provided within the next hour or as the issue changes.

Engineers are continuing to work on the fix for this issue. We will continue to update as status changes.

The issue has been identified, and engineers are implementing a fix. We will continue to update as the issue progresses.

A subset of users are experiencing issues when logging into Nextiva Contact Center. Engineers are engaged and working toward resolution

Engineers are continuing to work on the fix for this issue. We will continue to update as status changes.

The issue has been identified, and engineers are implementing a fix. We will continue to update as the issue progresses.

A subset of users are experiencing issues when logging into Nextiva Contact Center. Engineers are engaged and working toward resolution

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some users are experiencing issues logging into NextivaCX Social. Engineers are engaged and investigating.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. We are seeing logins now working without error.

A subset of users are experiencing an error when logging into Unity. Engineers are engaged and investigating.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our engineering team continues to investigate. We are actively working to identify the root cause and will provide further updates as we learn more.

A subset of users are experiencing an error when logging into the NextOS Portal. Engineers are engaged and investigating.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently experiencing issues with our inbound Support number. Please email support@nextiva.com or visit https://www.nextiva.com/support/ for assistance.

This incident has been resolved.

This incident has been resolved.

At this time, we are seeing successful registrations and calls are completed without issue. We will continue to monitor to ensure full resolution.

Some users are currently experiencing issues with their phones intermittently deregistering and completing outbound calls. Our engineering team is actively engaged and investigating the issue.

This incident has been resolved.

Engineers have resolved the issue, and logins are working as intended through the Nextos Platform. We will continue to monitor this to ensure a complete resolution.

Engineers continue investigating latency and login issues for the NextOS Platform. We will continue to update you as our teams are actively working to resolve the issue as quickly as possible.

Users are able to successfully log into the Nextiva Contact Center. Engineers are investigating reports of latency and login issues for NextOS Platform.

Some users are experiencing issues logging into the NextOS and Nextiva Contact Center platforms. Engineers are engaged and investigating.

We are continuing to investigate this issue.

Some users are currently experiencing issues logging into the Nextiva Contact Center platform. Engineers are engaged and investigating.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Some Nextiva Contact Center users are experiencing issues with their outbound campaign dialers. Engineers are engaged and investigating.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some users are intermittently encountering an issue where transcriptions do not appear after calls. Engineers are engaged and investigating.

This incident has been resolved.

Users are able to log into Nextiva Contact Center. Engineers are monitoring to ensure no further impact.

Some users are experiencing errors when attempting to log into Nextiva Contact Center. Engineers are engaged and investigating.

A fix has been implemented and we are monitoring the results.

Engineers have identified a potential issue and instrumented an improvement to the system. Some users remain impacted and engineers continue to investigate further.

Some users are experiencing errors when attempting to log into Nextiva Contact Center. Engineers are engaged and investigating.

Restoration efforts have been completed, and we are seeing successful fax sending and receiving. Faxes are accessible in portals as intended. This incident is resolved.

Engineers continue with restoration efforts and are making positive progress. We will update you as we complete these efforts. Inbound faxes via email are still being queued.

Restoration efforts are still underway. We will continue to update through the completion of these efforts. Inbound faxes via email are still being queued.

We are currently experiencing an issue sending and receiving faxes. Engineers know the cause and are working to restore service as quickly as possible. Inbound faxes via email are queuing at this time and will be received upon restoration.

The delay in call history has been addressed, and users are receiving their details in real-time. This incident has been resolved.

The delay for call history is decreasing as remediation efforts remain underway. We will continue to update until these actions are complete and call history is reflected in real time.

The issue has been identified and teams are working toward resolution. We will continue to provide updates as more information is available.

We are currently investigating a delay in NextivaONE's call history, which is additionally causing a delay in the events received into Analytics. We will continue to update through investigation.

Restoration efforts through the night were successful, and vFax notifications are flowing now as intended. This incident has been resolved.

Restoration efforts remain underway. We appreciate your patience during this time and will update you as new information becomes available.

Engineers are implementing a fix for this issue. We will continue to update through completion.

Nextiva vFAX customers are currently experiencing intermittent issues or delays with vFax notifications. Our engineers are aware of this and are working to resolve the issue as quickly as possible.

This incident has been resolved

Remediation efforts have been completed, and outbound fax is flowing as intended. There may be a delay at this time while all outbound messages are processed. We will monitor for 30 minutes to ensure full resolution.

Restoration efforts are still underway to restore outbound faxes. We appreciate your patience during this work while we ensure all other fax functionalities are unimpacted. We will continue to update through completion.

The fix for this issue is still underway. We will continue to update as more information becomes available

The issue has been identified, and engineers are working to remediate the problem.

Engineers remain engaged in investigating the issue. We will continue to update as the problem continues.

Nextiva vFAX customers are currently experiencing issues sending outbound faxes. Inbound fax is unimpacted at this time. Our engineers are aware of this and are working to resolve the issue as quickly as possible.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Some users are experiencing intermittent deregistration in NextivaONE. Engineers are engaged and working toward a resolution.

This incident has been resolved.

Conversations are loading as intended and we are no longer seeing issues within NextivaONE. We will briefly monitor this issue to ensure full resolution .

We are currently investigating an issue where conversations are unable to be retrieved in NextivaONE. Inbound and Outbound calling is unaffected. Engineers are engaged and working toward resolution.

After continued monitoring and validation, there are no issues with inbound or outbound calling; this incident is resolved.

A fix has been implemented, and we are monitoring the results.

Some users are experiencing issues with inbound and outbound calling. Engineers are engaged and investigating.

This incident has been resolved.

We are continuing to monitor the results. At this time users should no longer be experiencing intermittent one-way audio on voice calls.

We are monitoring the results of the implemented fix. We will continue to update through full resolution.

The issue has been identified and a fix is being implemented. We will continue to update as new information is available.

Engineers are continuing to investigate. We will provide further updates within the next hour or as new information is available.

We are continuing to investigate the issue. We will provide further updates within the next hour or as new information is available.

Engineers are continuing to investigate.

A subset of users are experiencing intermittent one-way audio on voice calls. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.

This incident has been resolved.

The issue has been identified and a fix implemented. Users are advised to restart their session in order for registration to complete.

Some users are experiencing issues registering their NextivaONE Softphone. Engineers are engaged and investigating.

This incident has been resolved.

Access and login to all applications have recovered and we are now monitoring the results of restoration efforts.

We continue to see improvement for users and are working to fully resolve this issue.

We are seeing improvement after recent changes and continue to work to fully resolve this issue.

Engineers are continuing to work on the fix for this issue.

Engineers are continuing to work on the fix for this issue.

A subset of users experiencing registration issues have confirmed resolution. Engineers are engaged working through the remaining issues.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are continuing to investigate.

Nextiva customers are currently experiencing issues while loading the NextOS Platform and/or NextivaONE. Additionally, some users are not able to successfully login with their known username and password. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. At this time communication histories are loading as intended.

A fix has been implemented and we are monitoring the results. At this time communication histories are loading as intended.

A subset of Nextiva customers are currently experiencing issues while loading communication histories within NextivaONE. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

A subset of Nextiva customers are currently experiencing issues while loading communication histories within NextivaONE. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. Users who are still experiencing issues may have to reload the application

The issue has been identified and a fix is being implemented.

A subset of Nextiva customers are currently experiencing issues when attempting to log into the NextOS Platform and NextivaONE. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

A subset of Nextiva customers are currently experiencing issues with logging into their NextOS Platform and NextivaONE accounts. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on the fix for this issue.

At this time most functionality has been restored. Engineers continue working on the fix for this issue.

We have identified the issue and are in the process of resolution. We will continue to update through completion.

We are currently investigating an issue impacting the ability to use NextivaONE and NextOS Admin. Engineers are engaged and working toward a resolution.

This Incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

A subset of Nextiva customers are currently experiencing issues with logging into their NextOS Platform and NextivaONE accounts. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.

This incident has been resolved.

We are currently investigating an issue affecting our ability to assist customers in updating account information. Engineers are engaged and working toward resolution.

This incident has been resolved. Users may need to reboot fax bridge devices to restore connectivity.

A fix has been implemented and we are monitoring results. Users may need to reboot fax bridge devices to restore connectivity.

A subset of our customers utilizing fax bridges are experiencing issues with sending and receiving faxes. Our engineers are aware of this and are working to resolve it as soon as possible. Affected customers are encouraged to utilize the fax portal or email to send faxes. Thank you for your patience.

This incident has been resolved

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue affecting Call Control features within NextivaONE. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing an issue with inbound phone calls to our Support line. During this time, please utilize our online ticket submission process: https://www.nextiva.com/support/

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

A subset of Nextiva customers are currently experiencing issues with their logging into their NextOS Platform and NextivaONE accounts. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.

This incident has been resolved.

We are currently experiencing an issue with inbound calls to our Nextiva Support number. Please utilize https://www.nextiva.com/support/ to chat or log a ticket.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

A subset of Nextiva customers are currently experiencing issues when attempting to log into the NextOS Platform service. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

A subset of Nextiva customers are currently experiencing issues with their NextivaONE phone registration. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.

This incident has been resolved. vFax notifications and messages are being received as expected.

A fix has been implemented, and we are monitoring as the fax notifications continue to process through.

Engineers remain engaged in investigating the issue. We will continue to update as the issue continues. Thank you for your patience.

A subset of Nextiva vFAX customers are experiencing delays in receiving fax notifications. Outbound faxes have no issues at this point. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.

The scheduled maintenance to the hardware for recorder.nextiva.com has been completed. We thank you for your patience as access to the call recording portal has now returned.

We are continuing to monitor the maintenance through to completion. We will provide another update in 4 hours, or as soon as more information becomes available.

Engineers remain engaged while the extended maintenance continues. Once this is completed portal access for affected users will be restored. The next update will be in 4 hours, or as soon as more information becomes available. We thank you for your patience in this extended event.

We appreciate your patience while this extended maintenance completes. We will continue to provide updates until this finishes. The next update will be in 4 hours, or as soon as more information becomes available.

Engineers remain engaged while the ongoing maintenance of recorder.nextiva.com continues. Please note no recordings will be lost and you will be able to access all recordings after the maintenance has been completed. We will provide another update in 4 hours, or as soon as more information becomes available.

We appreciate your patience while our maintenance runs through to completion for recorder.nextiva.com. We will continue to provide updates until this is completed.

The maintenance is still in progress. We will continue to provide updates as necessary.

The scheduled maintenance to the hardware for recorder.nextiva.com is still in progress. While this continues, customers will be unable to access this call recording portal during the maintenance period. No recordings will be lost and you will be able to access all recordings after the maintenance has been completed. We will continue to update until this is completed.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

A subset of Nextiva customers are currently experiencing intermittent phone registration issues. Our engineers are aware of this and are working toward its resolution. Thank you for your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

A subset of Nextiva customers are experiencing intermittent issues logging into the NextOS Platform. Additionally, some users are experiencing an error message when attempting to view phone call or SMS history. Calls and messages are successfully sending and receiving.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

A subset of Nextiva customers may be experiencing issues loading and activating call flows. Our engineers are engaged and working toward a resolution for this issue. We apologize for the inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

A subset of Nextiva customers are experiencing issues logging into the NextOS authentication portals. Engineers are engaged and investigating.

This incident has been resolved.

We are now seeing successful registrations for affected customers at this time. If you are located in that region and continue to experience issues, please retest. We will continue to monitor and provide updates.

A small subset of customers in the Southeastern region of the US are observing issues with registration. Nextiva engineers are engaged and investigating the issue. We will continue to provide updates.

This incident has been resolved.

Some users in the Southeastern US were experiencing registration issues caused by an ISP outage in Florida. That provider has resolved their issue at approx 9am. If you are located in that region and continue to experiencing issues, please retest.

This incident has been resolved.

Customers may experience delays when accessing billing information in the portals. All non-billing related functionality is operational.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Some users are having difficulty receiving or making calls within the NextivaONE application. Engineers are aware of the issue and working toward a resolution.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. Login to the various Nextiva applications is now working as intended.

Engineers have isolated the issue and are working towards a resolution.

We are continuing to investigate this issue.

A subset of Nextiva customers are currently unable to log in to various Nextiva applications. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.

Nextiva Engineers had to perform an emergency maintenance that momentarily disrupted access and required customers to re-login to Nextiva Client Applications. We apologize for the inconvenience.

This incident has been resolved.

We are continuing to monitor for any further issues.

Login functionality has been restored to our various applications. We are continuing to monitor the results after fixes have been implemented.

The majority of login-affected functionality has been restored. Engineers remain engaged working to resolve the remaining login issues.

While some login functionality has been restored, engineers remain engaged working toward a full resolution.

While some login functionality has been restored, engineers remain engaged working toward a full resolution.

Engineers remain engaged and continue working toward resolution. We will update as efforts progress.

Engineers have isolated the issue and are working towards a resolution.

A subset of Nextiva customers are currently unable to log in to various Nextiva applications. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring to ensure no further login issues.

A subset of Nextiva customers are experiencing issues logging into the Nextiva App and the Nextiva Voice Portal. Our engineers are aware of this and are currently investigating.

The incident is resolved.

Engineers have implemented a fix to resolve the call de-registration issues that some customers were experiencing. We will continue to monitor throughout the day. We apologize for any inconvenience this may have caused. Please contact support if you continue to encounter any issues related to call de-registration.

Engineers have implemented a fix to resolve the call de-registration issues that some customers were experiencing. We will continue to monitor throughout the day. We apologize for any inconvenience this may have caused. Please contact support if you continue to encounter any issues related to call de-registration.

“Engineers continue working to resolve the call de-registration issues that a portion of customers are experiencing. We will continue to provide updates as work continues.”

A subset of Nextiva Office customers are experiencing phone de-registration issues. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.

This incident has been resolved.

We appreciate your patience while our engineers continue working to restore availability for customers experiencing issues accessing the call recording portal. Please note that calls are continuing to record and be stored while the portal is unavailable. We will provide another update in 4 hours, or as soon as more information becomes available.

We appreciate your patience while our engineers continue working to restore availability for customers experiencing issues accessing the call recording portal. We will provide another update in 8 hours, or as soon as more information becomes available.

We appreciate your patience while our engineers continue working to restore availability for customers experiencing issues accessing the call recording portal. Please note that calls are continuing to record and be stored while the portal is unavailable. We will provide another update in 4 hours, or as soon as more information becomes available.

Efforts to resolve the issues users are experiencing accessing the call recording portal continue. We will provide further updates by February 1st, 9:00 am MST, or as soon as more information becomes available.

Engineers remain engaged and work to resolve the issues users are experiencing accessing the call recording portal. We will provide another update in 8 hours, or as soon as more information becomes available.

Engineers continue working to resolve this issue. We will provide another update in 4 hours, or as soon as more information becomes available.

Efforts to resolve the issues users are experiencing accessing the call recording portal continue. We will provide further updates by January 31st, 9:00 am MST, or as soon as more information becomes available.

We continue working to restore the Call Recording Portal access for our affected customers. We will provide another update in 4 hours, or as soon as more information becomes available.

We continue working to restore the Call Recording Portal access for our affected customers. We will provide another update in 4 hours, or as soon as more information becomes available.

Our teams continue working to resolve this issue. We will provide another update in 4 hours, or as soon as more information becomes available.

Efforts to resolve the issues users are experiencing accessing the call recording portal continue. We will provide further updates by January 30th, 9:00 am MST, or as soon as more information becomes available.

Engineers continue working to resolve this issue. We will provide another update in 4 hours, or as soon as more information becomes available.

Engineers continue working to resolve this issue. We will provide another update in 4 hours, or as soon as more information becomes available.

Engineers continue working to resolve the issues users are experiencing accessing the call recording portal.

A subset of Nextiva customers are currently experiencing issues with the call recording portal. Recordings will not be lost and new calls continue to be recorded. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.