Is Newforma Konekt Down Right Now? Check if there is a current outage ongoing.

The issue has now been fully resolved.

We implemented a temporary fix to allow log in and sign up. We are working on a more permanent fix.

An issue prevents logging in to Newforma Konekt with a username and password. We have identified the cause and are working on a fix. Users logging in with their Microsoft accounts are not affected.

The issue has been resolved by Microsoft, 3D model publishing and IFC upload is operational again in all regions.

The issue has been identified and Microsoft is working on a fix for this issue.

A Microsoft issue with the Batch service affects our 3D model publishing from the Revit and Navisworks addins and IFC upload from the website viewer, for hubs in the Canada region.

Microsoft has resolved the issue affecting their US datacenter, all services are now operational.

Hubs in the US region are currently affected by a Microsoft outage. The following activity centers might be temporarily slow or unaccessible: - File Management - Document Control - Share Center

Between 21:21 UTC and 22:00 UTC on 1 Apr 2021, Azure DNS experienced a service availability issue. BIM Track was directly hit by this downtime. Once the issue was resolved on Azure side, BIM Track users could again access the services.

Starting at 5:00 PM EST, the API was not responding to requests. Issue was due to a change in DNS configuration that prevented clients to resolve the API URL api.bimtrackapp.co The incident lasted around 30 minutes and monitoring determined that the issue was completely resolved by 5:30 PM EST.

This incident has been resolved.

We are continuing to monitor for any further issues.

Starting march 12nd, a subset of customers may have received multiple "Deadline approaching" emails. The cause was identified as a server restarting while doing a specific job because of memory exhaustion. During that time, customer may also have suffered of degraded performance when using the Autodesk or Trimble addins. Engineers have halted that specific job and actively monitoring the server. "Deadline approaching" may not have been received for issues due on march 15th and march 14th. We are sorry for the inconvenience

This outage was a false alert. Due to infrastructure change, part of the availability test was monitoring a non-existing service. The issue was resolved by removing the erroneous availability test step. The issue began at 10:30 EST on Jan. 17th and was resolved by 11:30 EST.

After an update to a library, some customers notified us that after uploading a version of an IFC file, their 3D environment became misaligned. After investigation, this was caused by an update to a system component, which caused the newly updated file to become the "reference" file for further uploads. This affected the display of all files that were previously uploaded. A bug fix was issued and all the files that were uploaded were re-analyzed.