Is New Relic Down Right Now? Check if there is a current outage ongoing.

Starting at 17:53 UTC, some customers in the US and EU regions may experience timeouts, irregularities, and delays in their chart data related to a global outage happening across industry cloud providers.

Beginning at 20:07 to 20:49 May 25 UTC, some customers in the US region may have experienced delayed APM, Browser, Mobile data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We suppressed alerts from 20:36 to 20:48 May 25 UTC. We have resolved this interruption and impacted services have returned to normal operations.

Beginning at 20:07 to 20:49 May 25 UTC, some customers in the US region may have experienced delayed APM, Browser, Mobile data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We suppressed alerts from 20:36 to 20:48 May 25 UTC. We have resolved this interruption and impacted services have returned to normal operations.

Beginning at 01:00 and 02:58 May 25 UTC, some customers in the US region may have experienced delayed APM data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We suppressed alerts from 01:32 to 02:58 May 25 UTC. We have resolved this interruption and impacted services have returned to normal operations.

Beginning at 01:00 May 25 UTC some customers in the US region may be experiencing delayed APM data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We have reduced the latency at this point and are investigating further. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.

Beginning at 01:00 May 25 UTC some customers in the US region may be experiencing delayed APM data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.

Some customers in the US region may be experiencing delayed APM data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.

Some customers in the US region may be experiencing delayed APM data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.

Between 04:35 May 24 UTC and 07:34 May 24 UTC some customers in the US region may have experienced delayed APM data in dashboards. We have resolved this interruption and impacted services have returned to normal operations.

Starting 04:35 May 24 UTC some customers in the US region may experience delayed APM data in dashboards. We have reduced the latency at this point and are investigating further.

Some customers in the US region may be experiencing delayed APM data in dashboards.

Some customers in the US region may be experiencing delayed APM data in dashboards.

Between 12:52 UTC and 15:28 UTC on April 16th, 2025, some customers in the US may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing, or false positive alert notifications for related data. We have resolved this interruption and impacted services have returned to normal operations.

Starting approx 13:00 UTC on the 16th of April 2025, a subset of customers may have experienced missed alerts, delayed data impacting dashboards, UIs and API queries. We have reduced the latency at this point and are monitoring recovery.

Starting approx 13:00 UTC on the 16th of April 2025, a subset of customers may have experienced missed alerts, delayed data impacting dashboards, UIs and API queries. We have reduced the latency at this point and are monitoring recovery.

Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We are seeing recovery of some impacted services and are continuing to monitor.

Starting at around 13:00 UTC on the 16/04/2025, a subset of customers may be experiencing missed alerts and delayed data affecting dashboards, UI's and API queries. The primary issue triggering the incident has been identified and is in the process of being remediated.

We have identified the issue and are working on a fix for the issue.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

We have identified the issue and are working on a fix for the issue.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

The restoration of affected entity metadata has now been completed. Impacted services have returned to normal operations.

We are seeing continued restoration of affected entity metadata through both standard agent refresh behaviors, as well as backup and recovery actions taken by our teams. Some customers in the US region may experience irregularities in charts, dashboards, and alert notifications for affected entities until full recovery has completed. We will provide our next update at 14:00 UTC on March 20th or upon significant change.

We are working to resolve the issue resulting in missing metadata for some infrastructure entities. We are seeing recovery of some affected entities through standard agent refresh behaviors and our teams continue to prioritize expediting recovery of remaining affected entity metadata. We will provide our next update at 23:00 UTC or upon significant change.

We are working to resolve the issue resulting in missing metadata for some infrastructure entities. Through standard operations, affected entities will be refreshed over the next 24 - 48 hours automatically. Additionally, our teams are continuing to investigate opportunities to expedite the refresh of metadata for affected entities, including restoring metadata from backups. We will provide our next update at 14:00 UTC on March 19th or upon significant change.

Our teams are working to resolve an issue which has resulted in missing metadata for some infrastructure entities. Affected entities will be refreshed automatically through standard, automated mechanisms at various intervals; however, our teams are continuing to investigate opportunities to expedite the refresh for affected entities. We will provide our next update at 23:00 UTC or upon significant change.

We are investigating an issue affecting the reporting of infrastructure entity metadata from New Relic agents. Some customers in the US region may experience irregularities in charts, dashboards, and alert notifications for affected entities. New Relic teams have implemented a fix to restore affected reporting; however, additional steps are required to refresh existing entities and their visibility in the New Relic UI. Our teams are investigating several paths to complete that process and will continue to provide updates as they are available.

We are continuing to work on a fix for this issue. This service interruption may impact some customers in in our US region

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

The restoration of affected entity metadata has now been completed. Impacted services have returned to normal operations.

We are seeing continued restoration of affected entity metadata through both standard agent refresh behaviors, as well as backup and recovery actions taken by our teams. Some customers in the US region may experience irregularities in charts, dashboards, and alert notifications for affected entities until full recovery has completed. We will provide our next update at 14:00 UTC on March 20th or upon significant change.

We are working to resolve the issue resulting in missing metadata for some infrastructure entities. We are seeing recovery of some affected entities through standard agent refresh behaviors and our teams continue to prioritize expediting recovery of remaining affected entity metadata. We will provide our next update at 23:00 UTC or upon significant change.

We are working to resolve the issue resulting in missing metadata for some infrastructure entities. Through standard operations, affected entities will be refreshed over the next 24 - 48 hours automatically. Additionally, our teams are continuing to investigate opportunities to expedite the refresh of metadata for affected entities, including restoring metadata from backups. We will provide our next update at 14:00 UTC on March 19th or upon significant change.

Our teams are working to resolve an issue which has resulted in missing metadata for some infrastructure entities. Affected entities will be refreshed automatically through standard, automated mechanisms at various intervals; however, our teams are continuing to investigate opportunities to expedite the refresh for affected entities. We will provide our next update at 23:00 UTC or upon significant change.

We are investigating an issue affecting the reporting of infrastructure entity metadata from New Relic agents. Some customers in the US region may experience irregularities in charts, dashboards, and alert notifications for affected entities. New Relic teams have implemented a fix to restore affected reporting; however, additional steps are required to refresh existing entities and their visibility in the New Relic UI. Our teams are investigating several paths to complete that process and will continue to provide updates as they are available.

We are continuing to work on a fix for this issue. This service interruption may impact some customers in in our US region

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 18:28 UTC and 18:58 UTC Tuesday March 18, 2025, some customers in the EU region may have experienced errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.

We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.

We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.

Between 18:28 UTC and 18:58 UTC Tuesday March 18, 2025, some customers in the EU region may have experienced errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.We have investigated and resolved this service interruption and impacted services have returned to normal operations.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.

We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.

We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.

We resolved this service interruption and impacted services have returned to normal operation. Between 08:27 UTC and 09:37 UTC on March 8th, some customers in the US region may have experienced missing data from live edge NRDB queries. Data ingest and alerts were not affected.

The incident is now in recovery with data ingest and alerting unaffected.

We are continuing to investigate this issue.

We have determined the service interruption has not impacted ingest or alerts but has to do with serving live queries. We are continuing to investigate and thank you for your patience while we work through this issue.

We are investigating a service interruption impacting data from query responses which may be affecting some customers in the US region. No data drops have been observed at this time and no further actions are required by customers as we work to resolve this.

We resolved this service interruption and impacted services have returned to normal operation. Between 09:40 UTC and 09:45 UTC on March 8th, some customers in the EU region may have experienced missed/delayed alerts or false loss of signal alerts.

We are investigating a brief service interruption impacting alerts for select EU accounts. The issue has been mitigated while we investigate and no further actions are required by customers as we work to resolve this.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 06:09 UTC and 07:43 UTC on March 5th 2025, some customers in the US and EU region may have experienced difficulties using the New Relic android application.   We have investigated and resolved this service interruption and impacted services have returned to normal operations.

We are continuing to monitor for any further issues.

A fix has been implemented and monitoring the results.

The issue has been identified and a fix is being implemented.

New users are unable to login to Android application for the first time.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

This incident has been resolved.

The issue has been identity and a fix is being implemented.

We are investigating a potential service interruption that may impact some customers. Some customers may experience Delay in APM timeslices dashboards.

Between 9:11 UTC and 9:42 UTC on December 18th, some customers in the US regions may have experienced issues accessing the UI. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Some customers in the US region may be experiencing the UI returning errors or not loading as expected. Data ingest and alert notifications are not impacted at this time. If you would like to create a support case linked to this issue please send an email to servicestatus@newrelic.com and a support case will be created for you.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 10:20 UTC and 11:00 UTC on December 10th, some customers in the US and EU regions may have experienced issues creating new dashboards. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

We are investigating an issue that may impact the creation of new dashboards for customer accounts in the US and EU regions

We are continuing to investigate this issue.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 22:51 UTC on Wednesday, December 5th and 02:16 UTC on December 6th, some customers in the EU region may have experienced delayed or missing alert notifications. Data processing for affected data may have been impacted. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

The issue has been identified and a fix is being implemented. Some customers in the EU region may experience delayed or missing alert notifications. Data ingest is not impacted at this time.

We are continuing to investigate an issue where some customers in the EU region may experience delayed alert notifications. Data ingest is not impacted at this time.

Some customers in the EU region may intermittently experience delayed alert notifications. Data ingest is not impacted at this time. We are continuing to investigate this issue.

Some customers in the EU region may intermittently experience delayed alert notifications. Data ingest is not impacted at this time.

Between 07:20 UTC and 10:25 UTC on Dec 05, some customers may have experience issue with APM monitoring/tools not displaying data We have investigated and resolved this service interruption and impacted services have returned to normal operations.

We are investigating a potential service interruption that may impact some customers. Some customers may be experiencing issues with APM monitoring/tools not displaying data. Please continue to monitor this page for updates.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 20:48 UTC and 22:34 UTC, some customers in the US region may have experienced issues creating or editing alert conditions through the New Relic UI or API. This issue has been resolved and impacted services have returned to normal operation. Data ingest and alert notifications were not impacted.

Some customers in the US region may experience issues creating or editing alert conditions through the New Relic UI or API. Data ingest and alert notifications are not impacted at this time. We are investigating and will continue to provide updates here as more information is available.

Between 13:56 UTC and 16:16 UTC on November 8th, some customers in the US region may have experienced a persistent error after visiting the ‘Destinations’ tab within the Alerts UI. Alert notifications were not impacted This issue has been resolved and impacted services have returned to normal operations.

We are continuing to investigate this issue.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 00:36 UTC and 02:35 UTC on November 1st, 2024, some customers in the EU region may have experienced data visibility irregularities and delayed alert notifications for affected data. The interruption with our cloud provider has been resolved and affected services have returned to normal operations.

We are seeing signs of recovery and will continue to monitor affected services.

Our cloud provider has confirmed an interruption and is working to resolve the issue impacting New Relic services.

We are continuing to investigate this interruption with our cloud provider.

Some customers in the EU region may be experiencing data visibility irregularities and delayed alert notifications for affected data. We are investigating this interruption and have escalated to our cloud provider.

Between 07:03 UTC and 07:15 UTC on October 31st, some customers in the US region may have experienced delayed or missing alert notifications. This issue has been resolved and impacted services have returned to normal operations.

We have confirmed an interruption for one of our cloud providers resulting in intermittent network connectivity issues for various New Relic services. The issue has been resolved.

We are continuing to investigate intermittent connectivity issues, but are seeing signs of recovery for most impacted services. We will provide our next update at 16:00 UTC or upon significant change.

We are continuing to investigate intermittent connectivity issues, but are seeing signs of recovery for most impacted services.

We are continuing to investigate this issue.

We are investigating intermittent connectivity issues between some New Relic services. Customers in the US and EU regions may be experiencing intermittent issues rendering the New Relic UI and connecting to various APIs. Customers in the US region may be experiencing intermittent latency for data processing for some data types, resulting in delayed or false alert notifications.

Some customers in the US region may have experienced intermittent Login issues to create support cases and irregularities in the New Relic UI, Mobile, Synthetics Monitors and alerts notifications

We are continuing to investigate this issue.

Some customers in the US region may be experiencing login Irregularities in the US region

Between 18:54 UTC on September 26th and 00:14 UTC on September 27th , some customers in the US and EU region using may have experienced intermittent API errors and irregularities rendering the New Relic UI. We resolved this issue and services have returned to normal operations. Data ingest and alert notifications were not impacted.

We are starting to see signs of recovery and teams are continuing to monitor. Some customers in the US and EU region may have experienced intermittent API errors and irregularities rendering the New Relic UI. Data ingest and alert notifications are not impacted at this time.

We are continuing to investigate an issue where some customers in the US region may experience intermittent API errors and irregularities rendering the New Relic UI. Data ingest and alert notifications are not impacted at this time. Please continue to monitor this page for updates.

We are continuing to investigate an issue where some customers in the US region may experience intermittent API errors and irregularities rendering the New Relic UI. Data ingest and alert notifications are not impacted at this time. Please continue to monitor this page for updates.

Some customers in the US region may experience intermittent API errors and irregularities rendering the New Relic UI. Data ingest and alert notifications are not impacted at this time. Please continue to monitor this page for updates.

We are continuing to investigate this issue.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

We identified and resolved an issue with entity metadata which affected the visibility of some infrastructure entities in the New Relic UI. Data ingest and alert notifications were not impacted. After resolving the issue, we initiated a re-indexing process which has completed for the US and EU region restoring visibility of affected entities.

As the re-indexing process for the US region nears completion and we continue to see recovery of affected entities, we will provide our next update at 22:00 UTC today, September 12th or upon significant change. Some customers in the US region may experience issues viewing entities related to infrastructure cloud integrations, on-host integrations, and Kubernetes. Data ingest and alert notifications remain unaffected.

The re-indexing process for the US region is nearly complete and we are seeing recovery of most affected entities. Some customers in the US region may experience issues viewing entities related to infrastructure cloud integrations, on-host integrations, and Kubernetes. Data ingest and alert notifications remain unaffected.

The re-indexing process for the US region is still in progress, which will take time to complete. Our teams are investigating opportunities to expedite the process, we will provide our next update at 13:00 UTC on September 12th or upon significant change. Some customers in the US region may experience issues viewing entities related to infrastructure cloud integrations, on-host integrations, and Kubernetes. Visibility of affected entities in the EU region has been restored. Data ingest and alert notifications remain unaffected.

The re-indexing process has completed for the EU region and visibility of affected entities has been restored. The re-indexing process for the US region is still in progress, which may take time. Some customers in the US region may experience issues viewing entities related to infrastructure cloud integrations, on-host integrations, and Kubernetes. Data ingest and alert notifications remain unaffected.

Some customers in the US and EU region may experience issues viewing entities related to infrastructure cloud integrations, on-host integrations, and Kubernetes. Data ingest and alert notifications are not impacted. We have initiated a re-indexing process, which may take time and should restore visibility of affected entities as our teams continue their investigation.

We are investigating an issue that may impact infrastructure entities for customers in the US and EU region.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 18:37 UTC and 22:27 UTC on August 3rd, 2024, customers in the US and EU region may have encountered errors when attempting to log in to the New Relic platform. We investigated and resolved an issue with the login service and impacted services have returned to normal operations.

We're continuing to monitor as services recover and are validating that all affected services have returned to normal operation.

We are continuing to see recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.

We are continuing to see recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.

We are seeing recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.

We are seeing recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.

Our teams are working to resolve an issue with login services. Customers in the US and EU regions may experience errors accessing the New Relic UI. Data ingest and alert notifications are not impacted at this time. Please continue to monitor this page for updates.

Our teams are working to resolve an issue with login services. Customers in the US and EU regions may experience errors accessing the New Relic UI. Data ingest and alert notifications are not impacted at this time. Please continue to monitor this page for updates.

We are continuing to investigate the issue. No actions are required by customers as we work to resolve this. Please continue to monitor this page for updates.

We are continuing to investigate the issue.

We are continuing to investigate this issue.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 07:30 UTC and 11:10 UTC on July 31st, some customers in the EU region may have experienced UI Irregularities. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are investigating an issue that may impact the UI for customer accounts in the EU region. Data ingest and alert notifications are not impacted at this time

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 21:30 UTC and 22:12 UTC on July 17th, some customers in the US region may have experienced with browser data availability in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Some customers may be experiencing issues with browser data availability in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. To prevent our customers from receiving a high volume of false alert notifications, alerts are temporarily suppressed for impacted customers.

Between 19:00 UTC and 20:20 UTC on July 6th, some customers in the EU region may have experienced delayed Synthetics check results and delayed alert notifications. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

Some customers in the EU region may experience delayed Synthetics check results and delayed alert notifications.

Between 18:30 to 18:52 UTC on June 24th, some customers in the US/EU region may have experienced 404 errors when accessing the "All Entities" UI. We resolved this interruption and the above services have returned to normal operation.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 12:36 UTC and 2:45 UTC on June 8th, some customers in the US region may have experienced delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 23:15 UTC May 13 and 14:30 UTC May 14, some customers in the US and EU regions may have experienced Synthetics irregularities.   We have investigated and resolved this service interruption and impacted services have returned to normal operations.

We are continuing to investigate an issue that may impact Synthetics for customer accounts in the US and EU regions.

We are investigating an issue that may impact Synthetics for customer accounts in the US and EU regions.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 14:55 UTC and 20:38 UTC on May 5th, some customers in the EU region may have experienced the APM UI returning errors or not loading as expected. Data ingest and alert notifications were not impacted. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are continuing to investigate an issue that may impact New Relic UI for customer accounts in the EU region.

We are continuing to investigate this issue.

We are investigating an issue that may impact New Relic UI for customer accounts in the EU region.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 13:00 UTC on March 6th and 20:00 UTC on March 7th, some customers in the US region may have intermittently experienced out-of-date views for dashboards and UIs which rely on entity tags. Existing alert notifications were not impacted; however, some customers may have been unable to edit or view alert conditions related to entity tags. We have investigated and resolved this interruption and the above services have returned to normal operation.

We are continuing to investigate an issue with entity tag processing. Updates will be provided upon significant change in status.

We are continuing to investigate an issue with entity tag processing. Some customers in the US region may experience out-of-date views for dashboards and UIs which rely on entity tags. Existing alert notifications are functioning as expected; however, some customers may be unable to edit or view alert conditions related to entity tags.

We are investigating an issue with entity tag processing. Some customers in the US region may experience out-of-date views for dashboards and UIs which rely on entity tags. Existing alert notifications are functioning as expected; however, some customers may be unable to edit or view alert conditions related to entity tags.

Some customers in the US region may experience issues when using the using filters in the Alerts UI. Alerts notifications are not affected.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 06:07 UTC and 06:35 UTC on February 13th, some customers in the US region may have experienced the New Relic One UI returning errors or not loading as expected. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

We are seeing recovery of impacted services and monitoring for stability of the environment.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

Some customers in the US region may be experiencing the New Relic One UI returning errors or not loading as expected.

Between 16:15 UTC and 17:25 UTC on February 23rd, some customers in the US region may have experienced errors when running NRQL queries or when accessing reports or parts of the New Relic UI. We have investigated and resolved this interruption and the above services have returned to normal operation.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

After investigation, our teams have determined that there has not been a service interruption and services should be operating normally. We strive to balance customer notification speed and investigation into events.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 16:47 UTC and 17:57 UTC on February 14, some customers in the US and EU regions may have experienced New Relic UI Delays and Irregularities   We have investigated and resolved this service interruption and impacted services have returned to normal operations.

We are investigating an issue that may impact New Relic UI for customer accounts in the US and EU regions.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 15:30 UTC and 17:52 UTC on February 13th, some customers in the US region may have experienced delayed or false alert notifications for all data types. We have investigated and resolved this interruption and the above services have returned to normal operation.

We are seeing some recovery for impacted services and are monitoring for stability. Some customers in the US region may see improved alert notification performance at this time.

We are continuing to investigate alert processing latency contributing to some customers in the US region experiencing delayed or false alert notifications for all data types.

We are investigating alert processing latency contributing to some US customers experiencing delayed or false alert notifications for all data types.

Some customers in the US region may experience delayed alert notifications for all data types.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 15:55 UTC and 16:22 UTC on January 30th, some customers in the US region may have experienced errors during login and intermittent permissions or account-related errors when navigating the UI. We have investigated and resolved this interruption and the above services have returned to normal operation.

We are continuing to investigate issues contributing to login and UI errors. Some customers in the US region may experience errors when attempting to login and intermittent permissions or account-related errors when navigating the UI. We are seeing recovery for affected services at this time and will continue to provide updates as they become available.

We are investigating issues contributing to login and UI errors. Some customers in the US region may experience errors when attempting to login as well as intermittent errors when navigating the UI.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 11:50 UTC - 13:24 UTC on January 24th, some customers in the US and EU regions may have experienced a delay in the display of data for new Entities reporting data to New Relic for the first time. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

We are continuing to monitor for any further issues.

We are continuing to monitor the recovery.

We are continuing to monitor the recovery.

We have identified the issue and working to resolve

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 01:00 UTC and 08:00 UTC on January 21st, some customers in the US and EU regions may have experienced missing or delayed infra-metrics for Azure integrations as well as delayed or missing alert notifications for related data. To prevent our customers from receiving a high volume of false positive alert notifications, notifications for affected data were temporarily suppressed during this time.

Azure integration data and alerts have recovered for the EU region. The US region is recovering.

We are continuing to monitor the recovery. Alert notifications for infra-metrics are still impacted.

We are continuing to monitor the recovery. Alert notifications for infra-metrics are still impacted.

Azure integrations are recovering, alert notifications still impacted.

Some customers in the US and EU regions may experience delayed alert notifications and missing or delayed infra-metrics from Azure integrations.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 08:23 UTC and 13:44 UTC on January 11th, some customers in the EU region may have experienced delayed, false-positive, or missing alert notifications for all alertable data types. We have investigated and resolved this interruption and the above services have returned to normal operation.

Between 19:17 UTC and 20:37 UTC on January 8th, some customers in the US region may have experienced delays for multiple data types in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. To prevent our customers from receiving a high volume of false positive alert notifications, notifications for affected data were temporarily suppressed during this time.

Data and alert processing has largely recovered for customers in the US region. Some customers may still be experiencing delays for infrastructure metric data only at this time, as well as delayed or missing alert notifications for this data.

We are continuing to investigate issues contributing to data and alerts delays. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.

Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 15:23 UTC and 22:07 UTC on December 5th, some customers in the EU region may have experienced errors when sending data to New Relic, issues viewing real time data, and delayed or missing alert notifications related to real time data. To prevent our customers from receiving a high volume of false positive alert notifications, we temporarily suppressed notifications for affected data intermittently during this timeframe. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Our teams are continuing to investigate issues with data ingest for multiple data types. Some customers in the EU region may experience intermittent errors when sending data to New Relic, issues viewing real time data, and delayed or missing alert notifications related to real time data. We are seeing recovery of affected services at this time and have disabled alert notification suppression as a result. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.

Our teams are continuing to investigate issues with data ingest for multiple data types. Some customers in the EU region may experience intermittent errors when sending data to New Relic, issues viewing real time data, and delayed or missing alert notifications related to real time data. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data. Updates for this interruption are suspended for one hour pending significant change in status as our teams continue their investigation.

Customers may continue to see improvement of impacted services as we work to investigate issues impacting ingested infrastructure data in the EU region. To prevent our customers from receiving a high volume of false positive alert notifications, notifications for impacted data will remain temporarily suppressed. Updates for this interruption are suspended for one hour pending significant change in status as our teams continue their investigation.

We are continuing to investigate an issue with data ingest for infrastructure data. Updates for this interruption are suspended for one hour pending significant change in status as our teams continue their investigation. Some customers in the EU region may continue to experience errors when sending infrastructure data to New Relic, issues viewing real time infrastructure data, and delayed or missing alert notifications related to real time infrastructure data. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.

We are continuing to investigate an issue with data ingest for infrastructure data. Some customers in the EU region may experience errors when sending data to New Relic, issues viewing real time data, and delayed or missing alert notifications related to real time infrastructure data. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data. Customers may continue to see improvement as we work to recover impacted services.

We are continuing to investigate an issue with data ingest for infrastructure data. Some customers in the EU region may experience errors when sending data to New Relic, issues viewing real time data, and delayed or missing alert notifications related to real time infrastructure data. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.

We are continuing to investigate an issue with data ingest for multiple data types. Some customers in the EU region may experience errors when sending data to New Relic, issues viewing real time data, and delayed or missing alert notifications related to real time data. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data. Infrastructure and metric data remain impacted, but customers may now see recovery for all other ingested data types.

We are continuing to investigate an issue with data ingest for multiple data types. Some customers in the EU region may experience errors when sending data to New Relic, issues viewing real time data, and delayed or missing alert notifications related to real time data. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data. Some customers may begin seeing the recovery of impacted services as we continue working to resolve this interruption.

We are continuing to investigate an issue with data ingest for multiple data types. Some customers in the EU region may experience errors when sending data to New Relic, issues viewing real time data, and delayed or missing alert notifications related to real time data. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.

We are investigating an issue with data ingest for multiple data types. Some customers in the EU region may experience errors when sending data to New Relic, issues viewing real time data, and delayed or missing alert notifications related to real time data.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 16:05 UTC and 16:47 UTC on November 8th, some customers in the EU region as well as a small percentage of US customers may have experienced errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. We have investigated and resolved this interruption and the above services have returned to normal operation.

We are investigating an issue affecting data ingest for all data types. Some customers in the EU region as well as a small percentage of US customers may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.

Between 04:15 UTC and 04:20 UTC on November 8, some customers in the EU region may have experienced errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. We have investigated and resolved this interruption and the above services have returned to normal operation.

Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.

Between 20:05 UTC and 21:02 UTC on November 6th, some customers in the US region may have experienced delayed or missing alert notifications related for all data types. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Between 18:04 UTC and 18:20 UTC and again from 19:04 UTC to 19:36 UTC on October 18th, some customers in the US regions may have experienced delayed browser data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. To prevent our customers from receiving a high volume of false positive alert notifications, notifications for affected data were temporarily suppressed between 19:49 UTC and 20:01 UTC. We have investigated and resolved this interruption and the above services have returned to normal operation.

Some customers in the US region may be experiencing delayed browser data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.

Between 22:00 UTC October 10 and 00:55 October 11 UTC, some customers experienced irregularities in query results and dashboards. Notifications were impacted for some customers between 00:05 UTC and 00:55 October 11 UTC. We’ve resolved the issue in the US region. Services have returned to their normal operation.

Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We have identified an issue with Alerts in the US region that may cause false-positive alert notifications. To reduce noise, alert notifications are being temporarily suppressed for applicable customers. We are working to resolve the underlying issue and will re-enable alert notifications upon resolution.

Between 21:08 UTC to 22:12 UTC on September 20th, some customers in the US region may have experienced delays for data and for related alert notifications. The service interruption has been resolved and impacted services have returned to normal operations.

We are investigating delays for data processing related to multiple data types. Some customers in the US region may be experiencing delays for data and for related alert notifications.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 17:48 UTC and 22:27 UTC on Monday, September 11, 2023, some customers in the US and EU region may have experienced missing alert notifications and errors accessing the Alerts UI. We have investigated and resolved a service interruption and impacted services have returned to normal operations.

Alert notifications and errors in the UI are recovering. We will notify once all services have completely returned to normal operation.

New Relic is continuing to work to restore services to normal operation.

New Relic is continuing to work to restore services to normal operation.

New Relic is continuing to work to restore services to normal operation.

New Relic has concluded the investigation with our cloud provider and are now working and investigating on how to return our services back to normal operation.

New Relic teams are continuing to investigate the issue with our cloud provider.

New Relic teams are continuing to investigate this issue with our cloud provider. We have identified the root cause and are working to resolve the issue. Customers in the US and EU region may be experiencing issues accessing various portions of the New Relic UI and missing alert notifications. Data ingest does not appear to be impacted at this time

We are investigating an issue impacting alerting. Some customers in the US and EU regions may experience missing alert notifications for all data sources. Additionally customers may experience errors accessing the Alerts UI.

We are continuing to investigate this issue.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 02:03 UTC and 05:45 UTC on Wednesday, September 6, 2023, some customers in the US region may have experienced an impact to data collection and delayed or missing alert notifications. To prevent our customers from receiving a high volume of false-positive alert notifications during this interruption, alerts were temporarily suppressed for applicable customers between 02:20 UTC and 04:52 UTC. We have investigated and resolved a service interruption with our Cloud Service Provider and impacted services have returned to normal operations.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results. Some customers in the US region have reported recovery from the impact to data collection and delayed or missing alert notifications.

We have engaged our Cloud provider to assist with further investigation and are evaluating additional mitigation efforts. Some customers in the US region may experience impact to data collection and delayed or missing alert notifications.

We have engaged our Cloud provider to assist with further investigation and are evaluating additional mitigation efforts. Some customers in the US region may experience impact to data collection and delayed or missing alert notifications.

We are continuing to investigate an issue. Some customers in the US region may experience impact to data collection and delayed or missing alert notifications.

We are continuing to investigate this issue.

Some customers in the US region may be experiencing delayed or missing alert notifications. We have engaged all necessary resources as we investigate this issue.

Between 17:00 UTC and 18:34 UTC on September 5th, some customers in the US and EU regions may have experienced receiving errors when attempting to view trace details within the UI. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

We are investigating an issue where some customers in the US and EU regions may be receiving errors when attempting to view trace details in the UI.