Netomi Incident History

Jun 12, 2025

Report: "Performance degradation in the SG region"

Last update 2025-06-12T12:24:11.404Z

investigating2025-06-12T12:24:11.401Z

We are observing delays in the event processing in the SG region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Jun 2, 2025

Report: "Performance degradation in the US region"

Last update 2025-06-02T20:56:52.248Z

resolved2025-06-02T20:56:52.232Z

This incident has been resolved.

investigating2025-06-02T20:40:55.589Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Report: "Performance degradation in the US region"

Last update 2025-06-02T15:56:00.000Z

Resolved2025-06-02T15:56:00.000Z

This incident has been resolved.

Investigating2025-06-02T15:40:00.000Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

May 26, 2025

Report: "Performance degradation in the EU region"

Last update 2025-05-26T17:55:36.052Z

resolved2025-05-26T17:55:36.027Z

The issue stands resolved now, all services are operational

investigating2025-05-26T17:45:15.522Z

We are observing delays in the event processing in the EU region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Report: "Performance degradation in the EU region"

Last update 2025-05-26T12:55:00.000Z

Resolved2025-05-26T12:55:00.000Z

The issue stands resolved now, all services are operational

Investigating2025-05-26T12:45:00.000Z

We are observing delays in the event processing in the EU region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

May 8, 2025

Report: "Performance degradation in the US region"

Last update 2025-05-08T10:01:38.649Z

resolved2025-05-08T10:01:38.628Z

This incident has been resolved.

investigating2025-05-08T09:54:37.926Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Report: "Performance degradation in the US region"

Last update 2025-05-08T00:15:31.859Z

resolved2025-05-08T00:15:31.842Z

The issue stands resolved now, all services are operational

investigating2025-05-08T00:08:31.782Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

May 6, 2025

Report: "Performance degradation in the US region"

Last update 2025-05-06T13:53:08.371Z

resolved2025-05-06T13:53:08.353Z

The issue stands resolved now, all services are operational

investigating2025-05-06T13:10:05.606Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

May 3, 2025

Report: "Performance degradation in the US region"

Last update 2025-05-03T17:16:31.112Z

resolved2025-05-03T17:16:31.091Z

The issue stands resolved now, all services are operational

investigating2025-05-03T17:06:07.096Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Apr 7, 2025

Report: "Performance degradation in the US region"

Last update 2025-04-07T22:16:42.430Z

resolved2025-04-07T22:16:42.411Z

The issue stands resolved now, all services are operational

investigating2025-04-07T22:08:18.299Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Mar 26, 2025

Report: "Performance degradation in the US region"

Last update 2025-03-26T05:40:37.029Z

resolved2025-03-26T05:40:37.011Z

The issue stands resolved now, all services are operational

investigating2025-03-26T05:33:36.876Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Mar 25, 2025

Report: "Performance degradation in the US region"

Last update 2025-03-25T02:18:30.332Z

resolved2025-03-25T02:18:30.311Z

This incident has been resolved.

investigating2025-03-25T02:17:02.029Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Mar 23, 2025

Report: "Performance degradation in the US region"

Last update 2025-03-23T05:40:37.719Z

resolved2025-03-23T05:40:37.702Z

The issue stands resolved now, all services are operational

investigating2025-03-23T05:31:57.049Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Feb 22, 2025

Report: "Performance degradation in the US region"

Last update 2025-02-22T06:35:48.663Z

resolved2025-02-22T06:35:48.646Z

The issue stands resolved now, all services are operational

investigating2025-02-22T06:30:26.244Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Feb 11, 2025

Report: "Performance degradation in the US region"

Last update 2025-02-11T04:16:51.534Z

resolved2025-02-11T04:16:51.515Z

The issue stands resolved now, all services are operational

investigating2025-02-11T04:06:29.046Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Feb 10, 2025

Report: "Performance degradation in the EU region"

Last update 2025-02-10T18:07:56.256Z

resolved2025-02-10T18:07:56.236Z

The issue stands resolved now, all services are operational

investigating2025-02-10T17:57:50.744Z

We are observing delays in the event processing in the EU region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Report: "Performance degradation in the US region"

Last update 2025-02-10T14:40:52.955Z

resolved2025-02-10T14:40:52.936Z

The issue stands resolved now, all services are operational

investigating2025-02-10T14:30:31.714Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Feb 7, 2025

Report: "Performance degradation in the US region"

Last update 2025-02-07T21:40:51.041Z

resolved2025-02-07T21:40:51.025Z

The issue stands resolved now, all services are operational

investigating2025-02-07T21:30:29.920Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Report: "Performance degradation in the US region"

Last update 2025-02-07T08:27:54.946Z

resolved2025-02-07T08:27:54.924Z

The issue stands resolved now, all services are operational

investigating2025-02-07T08:20:50.741Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Dec 26, 2024

Report: "Performance degradation in the US region"

Last update 2024-12-26T07:28:51.047Z

resolved2024-12-26T07:28:51.032Z

The issue stands resolved now, all services are operational

investigating2024-12-26T07:18:24.528Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Nov 30, 2024

Report: "Performance degradation in the US region"

Last update 2024-11-30T04:04:50.071Z

resolved2024-11-30T04:04:50.055Z

The issue stands resolved now, all services are operational

investigating2024-11-30T03:55:08.779Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Nov 8, 2024

Report: "Performance degradation in the EU region"

Last update 2024-11-08T20:59:43.717Z

resolved2024-11-08T20:59:43.695Z

The issue stands resolved now, all services are operational

investigating2024-11-08T19:32:02.760Z

We are observing delays in the event processing in the EU region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Nov 7, 2024

Report: "Performance degradation in the SG region"

Last update 2024-11-07T11:00:33.843Z

resolved2024-11-07T11:00:33.819Z

The issue stands resolved now, all services are operational

investigating2024-11-07T10:50:34.921Z

We are observing delays in the event processing in the SG region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Oct 25, 2024

Report: "Performance degradation in the US region"

Last update 2024-10-25T20:40:44.993Z

resolved2024-10-25T20:40:44.977Z

The issue stands resolved now, all services are operational

investigating2024-10-25T20:34:05.260Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Oct 24, 2024

Report: "Performance degradation in the EU region"

Last update 2024-10-24T06:55:45.048Z

resolved2024-10-24T06:55:45.024Z

The issue stands resolved now, all services are operational

investigating2024-10-24T06:45:42.626Z

We are observing delays in the event processing in the EU region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Report: "Performance degradation in the US region"

Last update 2024-10-24T06:52:52.838Z

resolved2024-10-24T06:52:52.821Z

The issue stands resolved now, all services are operational

investigating2024-10-24T06:45:00.690Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Report: "Performance degradation in the EU region"

Last update 2024-10-24T06:37:50.937Z

resolved2024-10-24T06:37:50.916Z

This incident has been resolved.

investigating2024-10-24T06:36:46.088Z

We are observing delays in the event processing in the EU region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Report: "Performance degradation in the US region"

Last update 2024-10-24T06:05:08.412Z

resolved2024-10-24T06:05:08.390Z

This incident has been resolved.

investigating2024-10-24T06:04:02.107Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Report: "Performance degradation in the EU region"

Last update 2024-10-24T05:47:55.987Z

resolved2024-10-24T05:47:55.970Z

This incident has been resolved.

investigating2024-10-24T05:45:15.668Z

We are observing delays in the event processing in the EU region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Report: "Performance degradation in the SG region"

Last update 2024-10-24T05:43:57.210Z

resolved2024-10-24T05:43:57.190Z

This incident has been resolved.

investigating2024-10-24T05:43:31.381Z

We are observing delays in the event processing in the SG region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Report: "Performance degradation in the SG region"

Last update 2024-10-24T05:40:25.523Z

resolved2024-10-24T05:40:25.504Z

This incident has been resolved.

investigating2024-10-24T05:39:58.259Z

We are observing delays in the event processing in the SG region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Report: "Performance degradation in the SG region"

Last update 2024-10-24T05:34:50.101Z

resolved2024-10-24T05:34:50.082Z

This incident has been resolved.

investigating2024-10-24T05:34:28.002Z

We are observing delays in the event processing in the SG region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Oct 10, 2024

Report: "Performance degradation in the SG region"

Last update 2024-10-10T22:42:48.345Z

resolved2024-10-10T22:42:48.332Z

The issue stands resolved now, all services are operational

investigating2024-10-10T21:14:28.779Z

We are observing delays in the event processing in the SG region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Sep 27, 2024

Report: "Performance degradation in the US region"

Last update 2024-09-27T07:40:49.549Z

resolved2024-09-27T07:40:49.536Z

The issue stands resolved now, all services are operational

investigating2024-09-27T07:31:29.372Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Sep 26, 2024

Report: "Performance degradation in the SG region"

Last update 2024-09-26T00:48:42.583Z

resolved2024-09-26T00:48:42.562Z

The issue stands resolved now, all services are operational

investigating2024-09-26T00:38:38.785Z

We are observing delays in the event processing in the SG region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Sep 20, 2024

Report: "Performance degradation in the US region"

Last update 2024-09-20T16:12:43.192Z

resolved2024-09-20T16:12:43.177Z

The issue stands resolved now, all services are operational

investigating2024-09-20T16:08:13.637Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Sep 17, 2024

Report: "Performance degradation in the SG region"

Last update 2024-09-17T05:17:42.432Z

resolved2024-09-17T05:17:42.415Z

The issue stands resolved now, all services are operational

investigating2024-09-17T05:14:33.520Z

We are observing delays in the event processing in the SG region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Sep 12, 2024

Report: "Performance degradation in the SG region"

Last update 2024-09-12T00:06:38.190Z

resolved2024-09-12T00:06:38.177Z

The issue stands resolved now, all services are operational

investigating2024-09-12T00:02:27.573Z

We are observing delays in the event processing in the SG region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Sep 10, 2024

Report: "Performance degradation in the US region"

Last update 2024-09-10T07:35:49.790Z

resolved2024-09-10T07:35:49.773Z

The issue stands resolved now, all services are operational

investigating2024-09-10T07:30:27.005Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Aug 28, 2024

Report: "Performance degradation in the US region"

Last update 2024-08-28T20:41:00.733Z

resolved2024-08-28T20:41:00.715Z

The issue stands resolved now, all services are operational

investigating2024-08-28T20:33:27.569Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Aug 26, 2024

Report: "Performance degradation in the EU region"

Last update 2024-08-26T16:34:37.213Z

resolved2024-08-26T16:34:37.195Z

The issue stands resolved now, all services are operational

investigating2024-08-26T16:02:51.422Z

We are observing delays in the event processing in the EU region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Aug 20, 2024

Report: "Performance degradation in the SG region"

Last update 2024-08-20T08:44:00.409Z

resolved2024-08-20T08:44:00.388Z

The issue stands resolved now, all services are operational

investigating2024-08-20T08:39:38.187Z

We are observing delays in the event processing in the SG region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Aug 15, 2024

Report: "Performance degradation in the EU region"

Last update 2024-08-15T00:03:44.683Z

resolved2024-08-15T00:03:44.661Z

The issue stands resolved now, all services are operational

investigating2024-08-14T23:59:58.190Z

We are observing delays in the event processing in the EU region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Aug 14, 2024

Report: "Performance degradation in the US region"

Last update 2024-08-14T04:29:39.138Z

resolved2024-08-14T04:29:39.124Z

The issue stands resolved now, all services are operational

investigating2024-08-14T02:36:40.706Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Jul 28, 2024

Report: "Performance degradation in the US region"

Last update 2024-07-28T22:52:48.238Z

resolved2024-07-28T22:52:48.224Z

The issue stands resolved now, all services are operational

investigating2024-07-28T22:44:05.301Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Jul 25, 2024

Report: "Performance degradation in the SG region"

Last update 2024-07-25T20:18:38.655Z

resolved2024-07-25T20:18:38.639Z

The issue stands resolved now, all services are operational

investigating2024-07-25T20:14:23.050Z

We are observing delays in the event processing in the SG region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Jul 24, 2024

Report: "Performance degradation in the SG region"

Last update 2024-07-24T23:24:29.258Z

resolved2024-07-24T23:24:29.245Z

The issue stands resolved now, all services are operational

investigating2024-07-24T23:14:31.224Z

We are observing delays in the event processing in the SG region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Jul 10, 2024

Report: "Performance degradation in the US region"

Last update 2024-07-10T14:51:28.536Z

resolved2024-07-10T14:51:28.522Z

The issue stands resolved now, all services are operational

investigating2024-07-10T14:42:38.929Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Jul 1, 2024

Report: "Performance degradation in the EU region"

Last update 2024-07-01T07:10:33.394Z

resolved2024-07-01T07:10:33.375Z

This incident has been resolved.

investigating2024-07-01T07:10:02.607Z

We are observing delays in the event processing in the EU region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Jun 27, 2024

Report: "Performance degradation in the EU region"

Last update 2024-06-27T18:16:16.603Z

resolved2024-06-27T18:16:16.590Z

The issue stands resolved now, all services are operational

investigating2024-06-27T18:10:42.035Z

We are observing delays in the event processing in the EU region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Jun 25, 2024

Report: "Performance degradation in the US region"

Last update 2024-06-25T17:21:37.793Z

resolved2024-06-25T17:21:37.778Z

The issue stands resolved now, all services are operational

investigating2024-06-25T17:18:48.939Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Jun 13, 2024

Report: "Performance degradation in the US region"

Last update 2024-06-13T04:21:49.885Z

resolved2024-06-13T04:21:49.867Z

The issue stands resolved now, all services are operational

investigating2024-06-13T04:09:06.995Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Jun 12, 2024

Report: "Performance degradation in the US region"

Last update 2024-06-12T21:52:33.635Z

resolved2024-06-12T21:52:33.614Z

The issue stands resolved now, all services are operational

investigating2024-06-12T21:42:04.815Z

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.