Is NetDocuments US Down Right Now? Check if there is a current outage ongoing.

NetDocuments Support is currently experiencing issues with our Support phone system provider. The third-party provider for this service is actively working on restoring the functionality. The NetDocuments Service is not affected by this issue. If you need assistance from NetDocuments Support currently, please open a Support Case on our Support Portal: https://support.netdocuments.com We will continue to update this message as more details are available.

We are currently investigating a potential issue with the US Service. Users may experience issues when searching for documents, general slowness, or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

The incident in the US Service has been identified and remediation has proven reliable. At this time, we consider the issue Resolved. If you are continuing to experience difficulty, or slow performance of your NetDocuments service, please contact Support via the portal: https://support.netdocuments.com/

We have remediated the issue with performance in the US Service region at this time. Users experiencing general slowness when navigating to workspaces should begin seeing an improvement of that experience. Document searching remains affected as documents uploaded today are still being indexed. We will continue to provide updates to this post as we monitor the remediation put in place. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We are currently investigating a potential issue with the US Service. Some users may experience general slowness or the inability to load workspaces or search. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

The incident in the US Service has been identified and remediation has proven reliable. At this time, we consider the issue Resolved.If you are continuing to experience difficulty, or slow performance of your NetDocuments service, please contact Support via the portal:https://support.netdocuments.com/

We have remediated the issue with performance in the US Service region at this time. Users experiencing general slowness when navigating to workspaces should begin seeing an improvement of that experience. Document searching remains affected as documents uploaded today are still being indexed.We will continue to provide updates to this post as we monitor the remediation put in place.If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We are currently investigating a potential issue with the US Service. Some users may experience general slowness or the inability to load workspaces or search.We will continue to provide updates to this post as the issue is investigated further.If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

The incident in the US Service has been identified and remediation has proven reliable. At this time, we consider the issue Resolved. If you are continuing to experience difficulty, or slow performance of your NetDocuments service, please contact Support via the portal: https://support.netdocuments.com/

We have remediated the issue with performance in the US Service region at this time. Users experiencing general slowness when navigating to workspaces should begin seeing an improvement of that experience. Document searching remains affected as documents uploaded today are still being indexed. We will continue to provide updates to this post as we monitor the remediation put in place. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We have identified the issue with performance in the US Service region and are working on remediation. Users will still experience general slowness when navigating to workspaces or searching. We will continue to provide updates once remediation has been put in place. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We are currently investigating a potential issue with the US Service. Some users may experience general slowness or the inability to load workspaces or search. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

The incident in the US Service has been identified and remediation has proven reliable. At this time, we consider the issue Resolved. If you are continuing to experience difficulty, or slow performance of your NetDocuments service, please contact Support via the portal: https://support.netdocuments.com/

We have identified the issue with performance in the US Service region and have taken action to remediate. Users experiencing general slowness when navigating to workspaces should begin seeing an improvement of that experience. Document searching remains affected as documents uploaded today are still being indexed. We will continue to provide updates to this post as we monitor the remediation put in place. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We are currently investigating a potential issue with the US Service. Users may experience general slowness or the inability to load workspaces or search. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

The incident in the US Service has been identified and remediation has proven reliable. At this time, we consider the issue Resolved. If you are continuing to experience difficulty, or slow performance of your NetDocuments service, please contact Support via the portal: https://support.netdocuments.com/

We have identified the issue with performance in the US Service region and have taken action to remediate. Users experiencing general slowness when navigating to workspaces should begin seeing an improvement of that experience. Document searching remains affected as documents uploaded today are still being indexed. We will continue to provide updates to this post as we monitor the remediation put in place. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We are currently investigating a potential issue with the US Service. This is a separate issue from the one that was reported at 13:02 EDT. A limited number of users may experience general slowness or the inability to load workspaces or search. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

The issue with performance in the US Service region is now fully resolved. All documents that were uploaded during the disruption are now fully searchable by metadata. If you are continuing to experience issues with searching, please contact our Support team via the portal: https://support.netdocuments.com/.

We have identified the issue with performance in the US Service region and have taken action to remediate. Users experiencing general slowness when navigating the web interface and loading workspaces should begin seeing an improvement of that experience. Document searching remains affected as recently uploaded documents are still processing. We will continue to provide updates to this post as we monitor the remediation put in place. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We are continuing to investigate an issue with the US Service. Users may experience general slowness when navigating the web interface, workspaces not properly loading, or the inability to check documents in or out. Documents continue to be searchable when searched by Document ID number. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We have identified the issue with performance in the US Service region and are currently taking action to remediate. Users may experience general slowness when navigating to workspaces or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

The issue with performance in the US Service region is now fully resolved. All documents that were uploaded during the disruption are now fully searchable by metadata. If you are continuing to experience issues with searching, please contact our Support team via the portal: https://support.netdocuments.com/.

We have identified the issue with performance in the US Service region and have taken action to remediate. Users experiencing general slowness when navigating to workspaces should begin seeing an improvement of that experience. Document searching remains affected as documents uploaded in the last 90 minutes are still processing. We will continue to provide updates to this post as we monitor the remediation put in place. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We are continuing to investigate a potential issue with the US Service. Users may experience general slowness or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We are currently investigating a potential issue with the US Service. Users may experience general slowness, or the inability to load workspaces or search. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

The issue affecting the US Indexing queues has now been resolved. While there may still be some time needed for import jobs to be completed, search and indexing performance are now at expected levels and have been for some time. If you are still experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

The US Indexing queues are caught up. Documents uploaded during this time will now show in their expected location and new uploads will be processed as expected. We are monitoring the queues closely and will update this post again if any reoccurrences of the problem are found. If you are still experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We have identified an issue with indexing in the US Service. The queue processing times are currently experiencing a delay and steps have been taken to accelerate the processing of jobs. If you are experiencing difficulty, please contact Support via the portal to log your Support case https://support.netdocuments.com/

We are Investigating an issue with indexing in the US Service. The queue processing times are currently experiencing a delay and steps are being taken to accelerate the processing of jobs. If you are experiencing difficulty, please contact Support via the portal to log your Support case https://support.netdocuments.com/

The delay in indexing has been resolved. If you are continuing to experience a delay, please contact Support via the portal: https://support.netdocuments.com/

The US Indexing queues are caught up. Documents uploaded during this time will now show in their expected location and new uploads will be processed as expected. We are monitoring the queues closely and will update this post again if any reoccurrences of the problem are found. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

Delays continue with indexing documents. We have taken steps to accelerate the processing of jobs. Documents are uploading successfully and will show in their expected locations once they are indexed. We will continue to provide updates as the indexing queue continues to process.

We have identified an issue with indexing in the US service. The queues are currently backed up and steps are being taken to accelerate the processing of jobs. If you are experiencing difficulty, please contact Support via the portal to log your Support case.

The incident in the US Service has been identified and remediation has proven reliable. At this time, we consider the issue Resolved. If you are continuing to experience difficulty, or slow performance of your NetDocuments service, please contact Support via the portal: https://support.netdocuments.com/

The performance issue in the US Service has been identified and remediation has been put in place. We are monitoring the remediation closely and will update this post again if any reoccurrences of the problem are found. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We have identified the issue with performance in the US Service region and are currently taking action to remediate. Users may experience general slowness or issues searching for documents. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We are currently investigating a potential issue with the US Service that may be affecting a limited number of customers. Users may experience general slowness or issues searching for documents. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

The issue with the US Service has been remediated. At this time, we consider the issue Resolved. If you are continuing to experience difficulty, please contact Support via the portal: https://support.netdocuments.com/

A remediation has been put in place to address the incident in the US Service. We are monitoring the situation closely and will update this post if any reoccurrences of the problem are found. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We are continuing to investigate an issue with the US Service that may be affecting a limited number of customers. Some users may experience general slowness or issues related to loading workspaces, or searching for documents. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We are continuing to investigate an issue with the US Service that may be affecting a limited number of customers. Some users may experience general slowness or issues related to loading workspaces. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We are continuing to investigate an issue with the US Service that may be affecting a limited number of customers. Some users may experience general slowness or issues related to loading workspaces. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We are currently investigating an issue with the US Service that may be affecting a limited number of customers. Some users may experience general slowness or issues related to loading workspaces. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

The issue that impacted several of our applications in the US Service is now resolved. Note: This only impacted the following applications: PatternBuilder Max PatternBuilder SetBuilder Microsoft Teams addin M365 addins (Word, Outlook, etc) Cloud Folder Mapping EMS eSign SmartView Highlights If you continue to experience these issues, please open a ticket with our Support team for further assistance. https://support.netdocuments.com/

Microsoft has resolved the issue that affected the availability of our applications in the US Service. Internal testing has been successful and we will continue to monitor the applications for any reoccurrence. Note: This only impacted the following applications: PatternBuilder Max PatternBuilder SetBuilder Microsoft Teams addin M365 addins (Word, Outlook, etc) Cloud Folder Mapping EMS eSign SmartView Highlights If you continue to experience any issues with the availability of these affected applications, please contact Support via the portal: https://support.netdocuments.com/

We have identified an issue that impacts several of our applications in the US region. Users are currently unable to utilize these applications due to an outage with one of our third-party technology partners, Microsoft. We have engaged them for Support and are actively working on a resolution. Note: This only impacts the following applications: PatternBuilder Max PatternBuilder SetBuilder Microsoft Teams addin M365 addins (Word, Outlook, etc) Cloud Folder Mapping EMS eSign SmartView Highlights All other aspects of the Service are functioning as expected. We will continue to provide updates to this post as more information is availible. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We are currently investigating an issue with PatternBuilder Max in the US region. Users are currently unable to utilize PatternBuilder Max due to a disruption to one of our third-party technology partners. We have engaged that partner for Support and are actively working on a resolution. Note: This only impacts PatternBuilder Max. All other aspects of the Service are functioning as expected. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

The issue with opening documents in Microsoft Office Online is resolved. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

The issue with opening documents in Microsoft Office Online is now resolved. We are continuing to monitor the affected functionality closely and will update this post again if any reoccurrences of the problem are found. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

We have identified the issue with the opening documents in Microsoft Office Online and are working towards a resolution. We will continue to provide updates to this post as more information is available. Note: This only impacts opening documents in Microsoft Office Online. Checking out documents and opening them via the locally installed version of Microsoft Office is functioning normally. If you are experiencing this issue, please contact Support via the portal: https://support.netdocuments.com/

We are currently investigating an issue with the US Service. Users are unable to open documents in Microsoft Office Online. Note: This only impacts opening documents in Microsoft Office Online. Checking out documents and opening them via the locally installed version of Microsoft Office is functioning normally. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

At this time, the Service disruption that took place on April 10, 2024 is resolved. After taking remediation steps that day, NetDocuments has continued to monitor the Service stability and the results have been positive. If you are currently experiencing issues using the Service, please open a case with our Support team for further assistance. Log into support.netdocuments.com to submit a Support request.

The incident in the US Service has been identified, and remediation has been put in place. We are monitoring the remediation closely and will update this post again if any reoccurrences of the problem are found. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We have identified the issue with performance in the US Service region and are currently taking action to remediate. Users may experience general slowness when navigating to workspaces or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We are currently investigating a potential issue with the US Service. Users may experience general slowness or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

The incident in the US Service has been identified, and remediation has proven reliable. At this time, we consider the issue Resolved. If you are continuing to experience difficulty, or slow performance of your NetDocuments service, please contact Support via the portal: https://support.netdocuments.com/

The incident in the US Service has been identified, and remediation has been put in place. We are monitoring the remediation closely and will update this post again if any reoccurrences of the problem are found. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

The NetDocuments Engineering team is continuing to take action to resolve the issue with performance in the US Service region. Users may continue to experience general slowness with workspaces, searching, or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

NetDocuments Cloud Operations and Engineering teams are continuing to take action to resolve the issue with performance in the US Service region. Users may continue to experience general slowness with workspaces, searching, or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We are continuing to take action to remediate the issue with performance in the US Service region. Users may continue to experience general slowness with workspaces, searching, or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We have identified the issue with performance in the US Service region and are continuing to take action to remediate. Users may continue to experience general slowness with workspaces, searching, or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We have identified the issue with performance in the US service region and are currently taking action to remediate. Users may experience general slowness or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We are currently investigating a potential issue with the US service. Users may experience general slowness or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

The incident has been resolved. Document preview is operating normally. If you continue to experience these issues, please open a ticket with our Support team for further assistance. https://support.netdocuments.com/

Document preview is operating normally at this time. If you continue to experience these issues, please open a ticket with our Support team for further assistance. https://support.netdocuments.com/

NetDocuments is investigating a potential issue with the US Service. Users may not be able to load the document preview in the web. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal to log your Support case. https://support.netdocuments.com/

The incident has been resolved. Document preview and the Tasks tab are operating normally. If you continue to experience these issues, please open a ticket with our Support team for further assistance. https://support.netdocuments.com/

Document preview and the Tasks tab are operating normally again at this time. If you continue to experience these issues, please open a ticket with our Support team for further assistance. https://support.netdocuments.com/

We have identified the issue with loading document previews or the Tasks tab from the web and are taking steps to remediate it. We will continue to provide updates to this post as the issue is resolved. If you are experiencing difficulty, please contact support via the portal to log your Support case. https://support.netdocuments.com/

NetDocuments is investigating a potential issue with the US Service. Users may not be able to load the document preview or the Tasks tab from the web. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal to log your Support case. https://support.netdocuments.com/

At this time, it is our understanding that the regional issue with Verizon FIOS and Verizon Business in the Northeastern US may not be fully resolved yet, but we have been able to confirm that the issue with accessing the NetDocuments Service is limited to that scope. Our Service remains operational and performant despite the ongoing regional incident Verizon is working to resolve. NetDocuments Support will remain available for customers who are unable to access their Service, and we would encourage anyone still seeing intermittent connectivity issues to contact Verizon Support to report the problem. https://support.netdocuments.com/

We have confirmed all active reports of connectivity issues with the US Service relate to a regional issue with Verizon FIOS or Verizon Business from the Northeastern US. We continue to monitor the situation closely for any other symptoms or potential workarounds we can assist with for customers that may be affected. We would encourage anyone seeing intermittent connectivity issues to contact both NetDocuments Support to review potential workarounds, and Verizon Support to report the problem. https://support.netdocuments.com/

We have received a small number of reports from customers who are unable to connect to our US service. At this time, the issue appears to be limited to users in the Northeast region of the United States who are using Verizon's internet service, specifically Verizon FIOS or Verizon Business. We have worked with those customers to find alternate ways they can still reach the Service. We would encourage anyone seeing intermittent connectivity issues to contact both NetDocuments Support to review potential workarounds, and Verizon Support to report the problem. https://support.netdocuments.com/

The incident with the US Service has been resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/

The Service remains in a stable state. We are closely monitoring traffic for any further changes and will consistently provide updates on this post with any new information. If you encounter any challenges, please reach out to our support team through the portal to log your support case. For further assistance, visit https://support.netdocuments.com/

The service remains in a stable state, and access to the US Service is available. We are closely monitoring traffic for any potential developments and will consistently provide updates on this post with any new information. If you encounter any challenges, please reach out to our support team through the portal to log your support case. For further assistance, visit https://support.netdocuments.com/

The service has remained stable and the US Service login page is reachable. We are monitoring the traffic closely for any further changes and will continue to update this posting with any new information. If you are experiencing difficulty, please contact support via the portal to log your Support case. https://support.netdocuments.com/

The issue has stabilized currently and the US Service login page is reachable. We are monitoring the traffic closely for any further changes will continue to update this posting with any new information. If you are experiencing difficulty, please contact support via the portal to log your Support case. https://support.netdocuments.com/

We have identified an issue with an internet provider and are working toward a resolution. We commit to keeping you informed with updates on this matter as we diagnose and work toward a resolution. Expect another update within the next 30 minutes. If you are experiencing difficulty, please contact support via the portal to log your Support case. https://support.netdocuments.com/

We have identified an issue with an internet provider and are working toward a resolution. Currently, the login page is unreachable. We commit to keeping you informed with updates on this matter as we diagnose and work toward a resolution. Expect another update within the next 30 minutes. If you are experiencing difficulty, please contact support via the portal to log your Support case. https://support.netdocuments.com/

We are currently investigating an outage in the US service. Currently, the login page is unreachable. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal to log your Support case. https://support.netdocuments.com/

Response times have returned to normal. If you continue to experience these issues, please open a ticket with our Support team for further assistance. Log into support.netdocuments.com to submit a support request for your issue.

Response times have returned to normal. We will continue to monitor to ensure the platform remains stable. If you continue to experience these issues, please open a ticket with our Support team for further assistance. https://support.netdocuments.com/

Our engineering team has identified the cause of the issue in the US Service and is working towards a resolution. Users may experience issues checking out documents and the Netdocuments WebUI is responding slowly. We will update again in 30 minutes.

NetDocuments is investigating a potential issue with the US Service. Users may be experiencing slow response times. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal to log your Support case. https://support.netdocuments.com/

The incident with the US Service has been resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/

The incident with checking documents in and out in the US Service appears to be resolved. We continue to monitor the situation closely for any reoccurrences of the problem. The investigation is now pivoting to a comprehensive root cause analysis. We will provide initial postmortem details on the issue within the next 48 hours including appropriate mitigation steps to prevent a similar issue from reoccurring. We apologize again for any inconvenience this has caused. If you are still experiencing any issues checking documents in or out, please contact us via the portal or by phone. https://support.netdocuments.com/

We are seeing improvements in the Service responsiveness. Documents are checking in and out, however, it is possible there could be some delay in the response as the rollback fully completes. Some users may need to logout and login to restore full functionality. We anticipate another update in the next 15 minutes.

We are currently in the process of reverting to version 24.1. We apologize for the inconvenience this situation has caused. Our team is diligently working to resolve this issue promptly. We will keep you updated on our progress through this site and will share another update as soon as possible.

The rollback to 24.1 is still in process. We will provide the next update in approximately 30 minutes. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/ NetDocuments Support

We are currently implementing a rollback to 24.1. We will provide the next update in approximately 45 minutes. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/ NetDocuments Support

We continue to investigate the issue with the US Service. Users may experience the inability to check documents in or out. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We continue to investigate the issue with the US service. Users may experience the inability to check documents in or out. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We are continuing to investigate the issue with the US service. Users may experience general slowness or the inability to check documents in or out. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We are continuing to investigate this issue.

We are continuing to investigate the issue with the US service. Users may experience general slowness or the inability to check documents in or out. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/

NetDocuments is investigating a potential issue with the US Service. Users may be experiencing slow response times. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/

Response times have returned to normal. If you continue to experience these issues, please open a ticket with our Support team for further assistance. Log into support.netdocuments.com to submit a support request for your issue. If you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

Response times have returned to normal. We will continue to monitor to ensure the platform remains stable. If you continue to experience these issues, please open a ticket with our Support team for further assistance. Log into support.netdocuments.com to submit a support request for your issue. If you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

We are continuing to work on a fix for this issue.

Some customers are reporting that documents are not checking out and the Netdocuments WebUI is responding slowly. This coincides with a sudden spike in our response times. Our engineering team has identified the cause and is working to bring this back to normal. We will update again in 15 minutes.

The incident related to delayed indexing in the US service is now resolved. Indexing performance has returned to normal levels. We will continue to monitor the situation to ensure continued indexing performance. If you continue to experience these issues, please submit a Support request at support.netdocuments.com for further assistance. If you need to urgently contact Technical Support via the phone, use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

We have identified an issue with indexing in the US service. The queues are currently backed up and steps are being taken to accelerate the processing of jobs. It is expected that indexing operations should return to normal in the new few hours. If you are experiencing difficulty, please contact Support via the portal to log your Support case. https://support.netdocuments.com/

The incident with slowness in the US Service is now resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found. If you continue to experience these issues, please open a ticket with our Support team for further assistance. Log into support.netdocuments.com to submit a support request for your issue. However, if you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

We are currently investigating an issue with Smartview document previewing in the US Service. All other features of the Service are functioning normally. Opening documents directly is the recommended workaround to view documents while we resolve this issue. We apologize for any inconvenience. If you are experiencing difficulty, please contact support via the portal to log your Support case. https://support.netdocuments.com/

The incident with slowness in the US Service is now resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found. If you continue to experience these issues, please open a ticket with our Support team for further assistance. Log into support.netdocuments.com to submit a support request for your issue. However, if you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

NetDocuments is investigating a potential issue with the US Service. Users may be experiencing slow response times. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal to log your Support case. https://support.netdocuments.com/

The incident with slowness in the US Service is now resolved. We have concluded the server optimization and maintenance. Our Operations will continue to monitor the situation closely and will update this post again if any reoccurrences of the problem are found. If you continue to experience these issues, please open a ticket with our Support team for further assistance. Log into support.netdocuments.com to submit a support request for your issue. However, if you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

The performance of the NetDocuments US Service has returned to normal. Our Operations team will be performing additional maintenance activities over the next few hours to further stabilize the platform. It's possible some customers may experience slowness or login issues during this time. We will continue to provide updates as this issue is further diagnosed and resolved. The next scheduled update will be at 10:00 PM EDT. Thanks, The NetDocuments Team

NetDocuments is continuing to work on a solution for the slowness in the US Service. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the online portal. https://support.netdocuments.com/

NetDocuments Operations teams continue to work on resolving the slowness in the US Service. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ US customers call 801-226-6882 or 866-NETDOCS (638-3627) AU customers call +61 2 8310 4319 EU customers call +44 2034.556770

NetDocuments is continuing to work on a solution for the slowness in the US Service. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ US customers call 801-226-6882 or 866-NETDOCS (638-3627) AU customers call +61 2 8310 4319 EU customers call +44 2034.556770

The US service has stabilized and operations have returned to normal performance. Our engineering team is continuing to monitor. If you continue to experience performance issues, please open a case at support.netdocuments.com for further assistance. If you need to urgently contact Technical Support via the phone, use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

NetDocuments is continuing to work on a solution for the slowness in the US Service. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ US customers call 801-226-6882 or 866-NETDOCS (638-3627) AU customers call +61 2 8310 4319 EU customers call +44 2034.556770

NetDocuments is continuing to work on a solution for the slowness in the US Service. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ US customers call 801-226-6882 or 866-NETDOCS (638-3627) AU customers call +61 2 8310 4319 EU customers call +44 2034.556770

NetDocuments Operations teams continue to work on resolving the slowness in the US Service. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ US customers call 801-226-6882 or 866-NETDOCS (638-3627) AU customers call +61 2 8310 4319 EU customers call +44 2034.556770

NetDocuments has identified the cause of the slowness in the US Service. We are working on implementing a fix. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ US customers call 801-226-6882 or 866-NETDOCS (638-3627) AU customers call +61 2 8310 4319 EU customers call +44 2034.556770

NetDocuments is investigating a potential issue with slowness in the US Service. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ US customers call 801-226-6882 or 866-NETDOCS (638-3627) AU customers call +61 2 8310 4319 EU customers call +44 2034.556770

The issue affecting ndAnalytics customers and response times has been resolved. If you continue to experience these issues, please open a ticket with our Support team for further assistance. Log into support.netdocuments.com to submit a support request for your issue. However, if you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

The service for ndAnalytics customers has stabilized and operations have returned to normal performance. Our engineering team is continuing to monitor. If you continue to experience these issues, please open a ticket with our Support team for further assistance. Log into support.netdocuments.com to submit a support request for your issue. However, if you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

We have identified an issue affecting ndAnalytics customers experiencing latency downloading documents. We are currently working on remediation. If you need assistance please contact us at support.netdocuments.com or call the technical support center: US customers: 801-226-6882or 866-NETDOCS (638-3627) EU customers: +44(0) 2034.556770 AU customers: +61 2 8310 4319 Thank you for using NetDocuments.

The incident with searching and navigating to workspaces in the US Service is now resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found. If you continue to experience these issues, please open a ticket with our Support team for further assistance. Log into support.netdocuments.com to submit a support request for your issue. However, if you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

The service has stabilized and operations have returned to normal performance. Our engineering team are monitoring. If you continue to experience these issues, please open a ticket with our Support team for further assistance. Log into support.netdocuments.com to submit a support request for your issue. However, if you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

Our engineering team has identified the issue and is working to implement a solution. If you continue to experience these issues, please open a ticket with our Support team for further assistance. Log into support.netdocuments.com to submit a support request for your issue. However, if you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

NetDocuments is investigating a potential issue in searching and navigating to workspaces in the US Service for a subset of customers. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ US customers call 801-226-6882 or 866-NETDOCS (638-3627) AU customers call +61 2 8310 4319 EU customers call +44 2034.556770

On September 15th at approximately 8:40 am MDT, NetDocuments experienced a disruption with the US Service.   During the event customers would have experienced slowness in downloading and opening documents or in some instances would have received an error from ndOffice when attempting to perform this action. We were initially alerted to the start of the issue via our automated monitoring infrastructure and were able to begin investigating immediately.  By approximately 3:09 pm MDT the Service had been stabilized and download speeds had returned to more normal levels.  Additional performance tuning continued until 6:00 pm MDT. An investigation found the root cause was related to a change in the recently deployed 23.18 version of the Service dealing with the method used to connect to an analytics logging function.  The change introduced delays in the logging call that affected the download transactions.  This resulted in the slowness experienced for customers on the US Service.   Once the problem was fully identified the Service was rolled back to the previously stable 23.17 version and performance tuning was implemented on the logging function.  An updated fix has since been implemented in 23.18 and the new version has been redeployed. As a part of ongoing and continuous improvement, NetDocuments is evaluating and adding additional test cases to enhance the Beta and Deployment processes to prevent a similar defect from being able to affect the Service in this way again.   We apologize for any inconvenience this disruption may have caused.   Thank you, The NetDocuments Team

The incident in the US Service is now resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found. If you continue to experience these issues, please open a ticket with our Support team for further assistance. Log into support.netdocuments.com to submit a support request for your issue. However, if you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

We have identified the issue with performance in the US service region. We are implementing changes to correct the issue and the Service may be slower than normal and have minor connection issues over the next 2 hours. We will post an update once the solution has been implemented and the Service is stable.

NetDocuments has identified the cause of the performance issue within the US Service. We are working to implement a fix that should resolve this issue. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

NetDocuments continues to investigate a potential latency issue in the US Service. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ US customers call 801-226-6882 or 866-NETDOCS (638-3627) AU customers call +61 2 8310 4319 EU customers call +44 2034.556770

We have found a symptom of the potential latency issue persists, we are continuing with our investigation. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ US customers call 801-226-6882 or 866-NETDOCS (638-3627) AU customers call +61 2 8310 4319 EU customers call +44 2034.556770

The service has stabilized and operations have returned to normal performance. Our engineering team is monitoring. If you continue to experience these issues, please open a ticket with our Support team for further assistance. Log into support.netdocuments.com to submit a support request for your issue. However, if you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

We are still working to diagnose and resolve the latency issue some customers are currently experiencing with the US Service. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ US customers call 801-226-6882 or 866-NETDOCS (638-3627) AU customers call +61 2 8310 4319 EU customers call +44 2034.556770

NetDocuments is investigating a potential latency issue in the US Service that could be affecting some customers. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ US customers call 801-226-6882 or 866-NETDOCS (638-3627) AU customers call +61 2 8310 4319 EU customers call +44 2034.556770

The incident with slowness in the US Service is now resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found. If you continue to experience these issues, please open a ticket with our Support team for further assistance. Log into support.netdocuments.com to submit a support request for your issue. However, if you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

The service has stabilized and operations have returned to normal performance. Our engineering team are monitoring. If you continue to experience these issues, please open a ticket with our Support team for further assistance. Log into support.netdocuments.com to submit a support request for your issue. However, if you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

We are continuing to investigate this issue.

NetDocuments is investigating a potential issue with slowness in the US Service. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ US customers call 801-226-6882 or 866-NETDOCS (638-3627) AU customers call +61 2 8310 4319 EU customers call +44 2034.556770

The issue has been resolved. If you are still experiencing difficulty reaching the Service, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

The provider has implemented a fix and we are continuing to monitor the situation closely for any reoccurrences of the problem. If you are still experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

The provider has identified the issue and is currently implementing a fix. We will continue to update this post as more information is available.

The issue appears to be related to a DNS problem with a third-party internet accelerator. We are actively working with the provider to resolve the issue. The problem may be intermittent while they work to fully correct the issue. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

NetDocuments is investigating a potential issue accessing the US Service. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

The third party provider for our Customer Support phone service has restored the functionality. The NetDocuments Service was not affected by this issue. You may open a Support Case on our Support Portal or by phone: https://support.netdocuments.com AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

We are currently experiencing issues with our Support phone system provider. The third party provider for this service is actively working on restoring the functionality. The NetDocuments Service is not affected by this issue. If you need assistance from NetDocuments Support currently, please open a Support Case on our Support Portal: https://support.netdocuments.com We will continue to update this message as more details are available.

The incident with SetBuilder has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found. If you continue to experience these issues, please open a ticket with our Support team for further assistance. Log into support.netdocuments.com to submit a support request for your issue. However, if you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

The service has stabilized and operations have returned to normal performance. Our engineering team are monitoring. If you continue to experience these issues, please open a ticket with our Support team for further assistance. Log into support.netdocuments.com to submit a support request for your issue. However, if you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

We are currently experiencing an issue that is affecting the ability to use SetBuilder. We will update this post with additional details as soon as they are available.

The incident with delays while navigating to workspaces has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found. If you continue to experience these issues, please open a ticket with our Support team for further assistance. Log into support.netdocuments.com to submit a support request for your issue. However, if you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

The service has stabilized and operations have returned to normal performance. Our engineering team are monitoring. If you continue to experience these issues, please open a ticket with our Support team for further assistance. Log into support.netdocuments.com to submit a support request for your issue. However, if you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

Our engineering team continues to do maintenance to help mitigate the performance symptoms. We are working towards resolution, and we apologize for the inconvenience to any customers that were affected. We will continue to provide regular updates on the status of this issue.

Our engineering team continues to do maintenance to help mitigate the performance symptoms. We are working towards resolution, and we apologize for the inconvenience to any customers that were affected. We will continue to provide regular updates on the status of this issue.

We are continuing to work on a fix for this issue.

Our engineering team has identified an issue causing some customers to experience delays in navigation to workspaces and search fails. We are currently doing maintenance to help mitigate the issue. We will provide regular updates on the status of this issues.

On April 13th at approximately 11:18 pm MDT, NetDocuments experienced a disruption with the US Service.   During the event customers would have been unable to authenticate to the Service or unable to reach the login page altogether. We were alerted to the start of the issue via our automated monitoring infrastructure and were able to begin investigating immediately.  By approximately 3:20 am MDT on April 14th the Service had been stabilized and operations had returned to normal. An investigation found the root cause was related to a software defect in the recently deployed 23.7 version of the Service affecting the retrieval of cached information.   Once the cause was identified, steps were taken to roll the Service back to the previous version of 23.6 in order to stabilize the Service and allow for the defect to be corrected before the new version is deployed again. As a part of ongoing and continuous improvement, NetDocuments is evaluating and adding additional test cases to enhance the Beta and Deployment processes to prevent a similar defect from being able to affect the Service in this way again. We apologize for any inconvenience this disruption may have caused. Thank you, The NetDocuments Team

This incident is now resolved. We will conduct a postmortem of this event, which will be posted within 2 business days. If you continue to experience these issues, please open a ticket with our Support team for further assistance. Log into support.netdocuments.com to submit a support request for your issue. However, if you need to urgently contact Technical Support via the phone use the following information: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770

Our engineering team has implemented a fix to resolve the issue with logging into the Netdocuments service and are monitoring. If you continue to experience these issues, please open a ticket with our Support team for further assistance. We will conduct a postmortem of this event, which will be posted within 2 business days. We prefer that you go to support.netdocuments.com to submit a support request for your issue, so we can manage it more efficiently and provide you with access to your cases. However, if you need to contact Technical Support via the phone use the following information: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770

We are continuing to work on a fix for this issue. We will provide a further update in 15 mins.

Our engineering team has identified the issue causing users to be unable to login to the service. We are currently doing work to help mitigate the issue. We will provide a further update in 15 mins.

Our engineering team continue to investigate this service outage. We are actively working to mitigate this issue and will provide a further update in 15 minutes.

Our engineering team continue to investigate this service outage. We are actively working to mitigate this issue and will provide a further update in 15 minutes.

Our engineering team continue to investigate this service outage. We are actively working to mitigate this issue and will provide a further update in 15 minutes.

Our engineering team continue to investigate this service outage. We are actively working to mitigate this issue and will provide a further update in 15 minutes.

Our engineering team continue to investigate the service outage. We are actively working to mitigate this issue and will provide a further update in 15 minutes.

Our engineering team continue to investigate the service outage. We are actively working to mitigate this issue and will provide a further update in 15 minutes.

Our engineering team is investigating reports of inability to access the service. We apologize for the inconvenience, and will provide updates as we proceed when we have more information.

This incident has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found.

A fix has been implemented, tested and validated, MFA is now working. We will continue to monitor this closely. We will continue to provide updates to this post as the issue is diagnosed and resolved. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

We have identified the cause of the MFA issue and a fix is currently being implemented. We will continue to provide updates to this post as the issue is diagnosed and resolved. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

We are currently investigating an issue preventing internal and external users logging in that have NetDocuments MFA enabled. The service remains functional for all other users. We will continue to provide updates to this post as the issue is diagnosed and resolved. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

This incident has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found.

We have identified and corrected the issue. Documents are now able to be checked in and out, we are monitoring for any further disruptions. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

NetDocuments is investigating an issue with the US Service with documents checking in and out. The Service remains reachable, but customers may be experiencing issues checking documents in or out. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

The incident with intermittent performance issues has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found.

We have identified and are monitoring the issue for any further disruptions. Response times have returned to usual operating speeds.

NetDocuments is investigating an intermittent performance issue with the US Service. The Service remains reachable, but customers who utilize Workspace Security Manager may be experiencing slow response times. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Update - We have corrected the issue. Multiple file download functionality has been restored for all customers affected by this issue, and we are monitoring for any further disruptions.

Update - We have corrected the issue. Multiple file download functionality has been restored for all customers affected by this issue, and we are monitoring for any further disruptions.

We are continuing to work on a fix for this issue.

Update: NetDocuments has identified an issue with the US Service that is affecting the ability to download multiple files at the same time. We are implementing a fix that should resolve this issue in the next 2 hours. The Service remains reachable, and the issue appears only to be present for some customers when downloading multiple files at the same time. If you are experiencing this issue, you can download a single file, or in some cases logging out and back into the Service can allow multiple file downloads. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

NetDocuments has identified a potential issue with the US Service that is affecting the ability to download multiple files at the same time. The Service remains reachable and downloading files one at a time works as expected. The issue appears only to be present for some customers when downloading multiple files at the same time. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

The incident with intermittent performance issues has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found.

We have identified and corrected the issue. Response times are returning to normal and we are monitoring for any further disruptions.

We are continuing to investigate the issue. We have identified the area of the problem and are working on remediation. We will continue to provide updates to this post as the issue is diagnosed and resolved.

NetDocuments is investigating an intermittent performance issue with the US Service. The Service remains reachable, but some customers may be experiencing slow response times. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

We have resolved the issue with user's homepages in 22.9 and will be reverting those homepages to their previous state.

We have identified the root cause of this issue in a setting that was released with Web Release 22.9 and have rolled that setting back. If you are still seeing issues, please reach out to our Support Team at support.netdocuments.com

We are aware of an issue causing missing items from some home pages. Our product and engineering teams are currently working to resolve this issue, we will update this page as more information becomes available

We are aware of an issue causing missing items from some home pages. Our product and engineering teams are currently working to resolve this issue, we will update this page as more information becomes available

The issue with ndClick authentication appears to be resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found.

We are currently investigating isolated reports of an issue with ndClick authentication. We will update this post with additional details as soon as they are available.

On Jan. 3rd at approximately 9:25 am MST NetDocuments began experiencing elevated response times when interacting with ndMail and Workspace operations in the US Service.     We were initially alerted to the issue via automated monitoring and began investigating immediately.  Throughout the disruption, we were seeing areas of normalized activity on the Service but understand that some customers may have experienced larger impacts than others. Our Operations and Engineering teams worked to determine the root cause of an issue stemming from a query creating excessive load on a database cluster.  The query was related to a product change that was deployed into production a few months ago.  Over time, as more areas of the Service were interacting with this code change, the load generated by the query triggered the larger issue.  The team was able to optimize the query which resolved the core issue.  By approximately 12:27 pm MST the Service had stabilized, and we were able to see normalized response times in the affected areas.   In addition to the actions taken that resolved the issue, we have adjusted our automated monitoring around the specific queries, in order to monitor potential abnormalities before thresholds are triggered. We apologize for any inconvenience this disruption may have caused. Thank you, The NetDocuments Team

We have corrected the issue and are monitoring for any further disruptions. While the root issue has been resolved, the ndMail queue is still working through the resulting backlog of items and may see continued delays as it catches back up. We anticipate this will be fully caught up in the next couple of hours. A postmortem is being conducted and the details will be provided in the next 24 hours.

NetDocuments is currently experiencing issues with the US Service. The Service may appear to be reachable, but customers have reported it is responding slowly. We are working to remedy the situation as soon as possible and apologize for the inconvenience. We will provide further updates within the next hour or as soon as further information is available.

NetDocuments was experiencing intermittent performance issues with the US Service. The Service remained reachable, but some customers had been experiencing slow response times. We have corrected the issue and are monitoring for any further disruptions. We apologize for any inconvenience.

We've resolved the issue that effected a subset of users on the platform, and apologize for any inconvenience this may have caused. The Service is currently running at a normal state.

We are currently seeing a normalization of the platform, and will continue to monitor the Service.

We are currently experiencing a database issue that is effecting a subset of users and impacting performance. We are working through the issue and will continue to keep you informed of our progress.

The Service Issue last Friday was caused by a missing parameter in our switching technology that controls dynamic routing decisions made during a WAN circuit failure. A brief issue within the WAN circuit initiated a dynamic routing change, but disagreement between the two redundant switches resulted in an inability to route any WAN traffic on either circuit. Once the problem was identified, a temporary static route was initiated to force traffic flow, and the Service returned to an operational state. Later that evening, the parameter was implemented, and all circuits were returned to service with dynamic routing. We apologize for the inconvenience caused by the interruption and continue to work towards ensuring your expectations are continually met.

We have identified the root cause of this incident and are taking non-disruptive corrective action tonight at 12 am Eastern that will prevent this issue from reoccurring. A postmortem for this incident will be provided within two business days.

We have resolved the issue around opening and checking out documents. We are continuing to monitor the situation.

We are continuing to investigate the issue. We believe this is related to the connectivity between our US Data Centers. We are working with all relevant parties to ensure this is resolved as quickly as possible.

We are investigating reports of some documents failing to open. We will provide additional updates as we work through the issue. We apologize for the inconvenience.

Our Network Operations team has taken action to mitigate the intermittent Service performance issue. If you continue to experience slowness or difficulty saving/uploading, please open a ticket with our Support team for further assistance. However, if you need to contact Technical Support via the phone use the following information: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

Our Network Operations team has taken action to resolve the intermittent performance issues. We are currently monitoring the Service and expect a full resolution momentarily.

The Service is currently experiencing intermittent performance issues for a small subset of users. We are working to resolve the situation and apologize for any inconvenience. Our Engineering and Network Operations teams are working to mitigate any impact. We will provide an update as new information becomes available. We prefer that you go to support.netdocuments.com to submit a support request for your issue, so we can manage it more efficiently and provide you with access to your cases. However, if you need to contact Technical Support via the phone use the following information: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

Our engineering team has implemented a fix to resolve the intermittent Service performance issue. If you continue to experience slowness or difficulty saving/uploading, please open a ticket with our Support team for further assistance. However, if you need to contact Technical Support via the phone use the following information: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

Our Engineering team has taken action to resolve the intermittent performance issues. We are currently monitoring the Service and expect a full resolution momentarily.

The Service is currently experiencing intermittent performance issues for a small subset of users. We are working to resolve the situation and apologize for any inconvenience. Our Engineering and Network Operations teams are working to mitigate any impact. We will provide an update as new information becomes available. We prefer that you go to support.netdocuments.com to submit a support request for your issue, so we can manage it more efficiently and provide you with access to your cases. However, if you need to contact Technical Support via the phone use the following information: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

We’ve rolled back our R21 Release to R18 in order to mitigate the performance issues some Customers were experiencing. The Service is in a normal state. We made enhancements to R21 overnight, and while we are confident in those changes, we felt that R18 best represented the experience our Customers expect. We will continue to work through R21 as it delivers bug fixes and enhancements to the Platform. We have every intention of re-instituting that release and continuing our improvements to the Service. We apologize for the inconvenience this has caused our Customer Base and will continue our efforts around the release.

The Service continues to experience intermittent performance issues for a subset of users. We are working to resolve the situation and apologize for any inconvenience. Customers may experience slowness within the Service.

The Service is currently experiencing intermittent performance issues for a small subset of users. We are working to resolve the situation and apologize for any inconvenience. Customers may experience slowness within the Service.

As referenced yesterday, our Engineering and Network Operations teams took action around the intermittent performance issues. The Service is at a normal state, but we are still actively monitoring the situation simply to ensure a positive experience.

Our Engineering and Network Operations teams have taken action to mitigate the intermittent performance issues. We are currently monitoring the Service.

The Service is currently experiencing intermittent performance issues for a small subset of users. We are working to resolve the situation and apologize for any inconvenience. Customers may experience slowness within the Service. We will provide an update as new information becomes available. We prefer that you go to support.netdocuments.com to submit a support request for your issue, so we can manage it more efficiently and provide you with access to your cases. However, if you need to contact Technical Support via the phone use the following information: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

Our engineering team has implemented a fix to resolve the intermittent Service performance issue. If you continue to experience slowness or difficulty saving/uploading, please open a ticket with our Support team for further assistance. However, if you need to contact Technical Support via the phone use the following information: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

Our Engineering team has taken action to resolve the intermittent performance issues. We are currently monitoring the Service and expect a full resolution momentarily.

The Service is currently experiencing intermittent performance issues. We are working to resolve the situation and apologize for any inconvenience. Customers may experience slowness within the Service. We will provide an update as new information becomes available. We prefer that you go to support.netdocuments.com to submit a support request for your issue, so we can manage it more efficiently and provide you with access to your cases. However, if you need to contact Technical Support via the phone use the following information: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319

At approximately 8:45 PM MDT, October 14, 2019, the US instance of NetDocuments incurred a hardware failure on a specific node responsible for entropic encryption. Under typical circumstances, the system would revert to a secondary node in the event of a failure, thus rendering the issue transparent to all users. In this instance, the secondary node incurred an issue of its own and failed to send the proper notifications to NetDocuments personnel. During the incident, customers would not have been able to upload new documents to the Service. We are working to investigate and identify the root cause of the hardware and notification failures and will build measures to safeguard against this type of issue in the future. We apologize for any inconvenience this caused our Customers. If you have any questions or are experiencing issues related to this incident, please contact NetDocuments Technical Support. US customers call 801-226-6882 or 866-NETDOCS \(638-3627\) EU customers call \+44\(0\) 2034.556770 AU customers call \+61 2 8310 4319

This incident is now resolved. A postmortem (Reason For Event) will follow within the next 24-48 hours. We apologize for any inconvenience this may have caused. NetDocuments Team

A fix has been implemented and the Service has been functional for the past 30 minutes. We will monitor the Service for the next 30 minutes. If no additional impact is observed, we will resolve this issue. We will provide a final update in 30 minutes unless new information is available. NetDocuments Team

Our engineering and network operations teams have identified the issue and are continuing efforts to restore full functionality to the Service. We will provide an additional update in 30 minutes unless new information is available, at which time, we will provide another update. NetDocuments Team

Our engineering and network operations teams have identified the issue and are continuing efforts to restore full functionality to the Service. We will provide an additional update in 30 minutes unless new information is available, at which time, we will provide another update. NetDocuments Team

Our engineering and network operations teams are continuing troubleshooting efforts to restore full functionality to the Service. We will provide an additional update in 30 minutes unless new information is available, at which time, we will provide another update. NetDocuments Team

Our engineering and network operations teams are continuing efforts to restore full functionality to the Service. We will provide an additional update in 15 minutes. NetDocuments Team

Our engineering and network operations teams are continuing efforts to restore full functionality to the Service. We will provide an additional update in 15 minutes. NetDocuments Team

We continue to investigate this issue. We will provide an additional update in approximately 15 minutes. NetDocuments Team

We are aware of some customers who may be experiencing slowness or the inability to save documents. We are actively working to rectify this issue. Please be aware that users may experience some slowness while we work to mitigate any impact. We will provide an update in approximately 15 min. If you are concerned that you are affected by this please contact technical support via the support portal https://support.netdocuments.com or via the phone. AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627) We apologize for any inconvenience. NetDocuments Team