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NCR Voyix is currently Operational

Last checked Jul 29, 2025 20:19 UTC from NCR Voyix's official status page

Historical record of incidents for NCR Voyix

Jul 4, 2025

Report: "Catalog-EMEA - Investigating Issues"

Last update 2025-07-04T21:43:27.552Z

resolved2025-07-04T21:43:27.506Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-07-04T21:33:28.731Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Catalog-EMEA - Investigating Issues"

Last update 2025-07-04T21:24:16.579Z

investigating2025-07-04T21:24:16.576Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Catalog-EMEA - Investigating Issues"

Last update 2025-07-04T21:11:59.249Z

investigating2025-07-04T21:11:59.247Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Catalog-EMEA - Investigating Issues"

Last update 2025-07-04T21:05:04.059Z

resolved2025-07-04T21:05:04.010Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-07-04T21:02:36.182Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Catalog-EMEA - Investigating Issues"

Last update 2025-07-04T20:45:59.437Z

investigating2025-07-04T20:45:59.434Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Catalog-EMEA - Investigating Issues"

Last update 2025-07-04T20:34:49.834Z

investigating2025-07-04T20:34:49.831Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Catalog-EMEA - Investigating Issues"

Last update 2025-07-04T20:22:41.144Z

investigating2025-07-04T20:22:41.140Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Catalog-EMEA - Investigating Issues"

Last update 2025-07-04T20:05:48.352Z

investigating2025-07-04T20:05:48.349Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Catalog-EMEA - Investigating Issues"

Last update 2025-07-04T19:54:45.986Z

investigating2025-07-04T19:54:45.983Z

We are currently experiencing issues for the following component(s) and are looking into them.

Jun 27, 2025

Report: "Intermittent errors when performing an API Find call to Site Service"

Last update 2025-06-27T20:23:00.000Z

Resolved2025-06-27T20:23:00.000Z

This incident has been resolved. We apologize for any inconvenience this may have caused.

Monitoring2025-06-27T19:05:00.000Z

The remediation steps have completed and we are now monitoring the environment to ensure resolution.

Identified2025-06-27T18:07:00.000Z

Remediation is underway for the intermittent issue. We apologize for any inconvenience this has caused.

Update2025-06-27T17:47:00.000Z

We are currently investigating an issue where an API "find" call to Site Service may result in an error. We apologize for any inconvenience this may cause.

Investigating2025-06-27T17:30:00.000Z

Intermittent errors when performing an API Find call to Site Service - US only

Report: "Transaction Data Management - Investigating Issues"

Last update 2025-06-27T19:49:08.590Z

resolved2025-06-27T19:49:08.508Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-06-27T19:26:11.557Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Transaction Data Management - Investigating Issues"

Last update 2025-06-27T19:49:00.000Z

Resolved2025-06-27T19:49:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Investigating2025-06-27T19:26:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Transaction Data Management - Investigating Issues"

Last update 2025-06-27T19:48:06.345Z

resolved2025-06-27T19:48:06.293Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-06-27T19:30:41.201Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Menu - Investigating Issues"

Last update 2025-06-27T19:46:42.323Z

resolved2025-06-27T19:46:42.266Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-06-27T19:28:58.802Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Menu - Investigating Issues"

Last update 2025-06-27T19:46:24.065Z

resolved2025-06-27T19:46:24.001Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-06-27T19:29:30.740Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Delivery-US - Investigating Issues"

Last update 2025-06-27T19:46:09.651Z

resolved2025-06-27T19:46:09.586Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-06-27T19:28:39.044Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Delivery-US - Investigating Issues"

Last update 2025-06-27T19:46:00.000Z

Resolved2025-06-27T19:46:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Investigating2025-06-27T19:28:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Menu - Investigating Issues"

Last update 2025-06-27T19:46:00.000Z

Resolved2025-06-27T19:46:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Investigating2025-06-27T19:28:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "TDM Export-US - Investigating Issues"

Last update 2025-06-27T19:45:25.301Z

resolved2025-06-27T19:45:25.234Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-06-27T19:27:52.856Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "TDM Export-US - Investigating Issues"

Last update 2025-06-27T19:45:00.000Z

Resolved2025-06-27T19:45:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Investigating2025-06-27T19:27:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Transaction Data Management - Investigating Issues"

Last update 2025-06-27T19:44:58.888Z

resolved2025-06-27T19:44:58.836Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-06-27T19:26:42.360Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Stored Value - Investigating Issues"

Last update 2025-06-27T19:44:46.900Z

resolved2025-06-27T19:44:46.822Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-06-27T19:27:08.771Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Fulfillment Time-US - Investigating Issues"

Last update 2025-06-27T19:44:43.877Z

resolved2025-06-27T19:44:41.535Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-06-27T19:26:39.973Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "TDM Count-US - Investigating Issues"

Last update 2025-06-27T19:44:33.090Z

resolved2025-06-27T19:44:33.024Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-06-27T19:26:18.262Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Order - Investigating Issues"

Last update 2025-06-27T19:44:22.374Z

resolved2025-06-27T19:44:22.308Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-06-27T19:26:39.704Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Promotion Execution - Investigating Issues"

Last update 2025-06-27T19:44:15.885Z

resolved2025-06-27T19:44:15.832Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-06-27T19:26:29.253Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Site-US - Investigating Issues"

Last update 2025-06-27T19:44:08.816Z

resolved2025-06-27T19:44:08.745Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-06-27T19:26:50.684Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "TDM Count-US - Investigating Issues"

Last update 2025-06-27T19:44:00.000Z

Resolved2025-06-27T19:44:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Investigating2025-06-27T19:26:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Site-US - Investigating Issues"

Last update 2025-06-27T19:44:00.000Z

Resolved2025-06-27T19:44:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Investigating2025-06-27T19:26:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Promotion Execution - Investigating Issues"

Last update 2025-06-27T19:44:00.000Z

Resolved2025-06-27T19:44:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Investigating2025-06-27T19:26:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Fulfillment Time-US - Investigating Issues"

Last update 2025-06-27T19:44:00.000Z

Resolved2025-06-27T19:44:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Investigating2025-06-27T19:26:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Stored Value - Investigating Issues"

Last update 2025-06-27T19:44:00.000Z

Resolved2025-06-27T19:44:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Investigating2025-06-27T19:27:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Order - Investigating Issues"

Last update 2025-06-27T19:44:00.000Z

Resolved2025-06-27T19:44:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Investigating2025-06-27T19:26:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Digital Coupons - Investigating Issues"

Last update 2025-06-27T19:43:52.587Z

resolved2025-06-27T19:43:52.505Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-06-27T19:26:58.390Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Digital Coupons - Investigating Issues"

Last update 2025-06-27T19:43:00.000Z

Resolved2025-06-27T19:43:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Investigating2025-06-27T19:26:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Fulfillment Capacity-US - Investigating Issues"

Last update 2025-06-27T19:42:53.263Z

resolved2025-06-27T19:42:53.193Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-06-27T19:30:55.215Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Fulfillment Capacity-US - Investigating Issues"

Last update 2025-06-27T19:42:00.000Z

Resolved2025-06-27T19:42:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Investigating2025-06-27T19:30:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Digital Receipts-US - Investigating Issues"

Last update 2025-06-27T19:33:29.741Z

resolved2025-06-27T19:33:29.673Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-06-27T19:29:16.381Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Digital Receipts-US - Investigating Issues"

Last update 2025-06-27T19:33:00.000Z

Resolved2025-06-27T19:33:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Investigating2025-06-27T19:29:00.000Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Intermittent errors when performing an API Find call to Site Service"

Last update 2025-06-27T19:05:19.750Z

monitoring2025-06-27T19:05:19.735Z

The remediation steps have completed and we are now monitoring the environment to ensure resolution.

identified2025-06-27T18:07:47.404Z

Remediation is underway for the intermittent issue. We apologize for any inconvenience this has caused.

investigating2025-06-27T17:47:40.798Z

We are currently investigating an issue where an API "find" call to Site Service may result in an error. We apologize for any inconvenience this may cause.

investigating2025-06-27T17:30:47.000Z

Intermittent errors when performing an API Find call to Site Service - US only

Jun 24, 2025

Report: "ACTION REQUIRED – North America ONLY - Messaging NAT IP Update"

Last update 2025-06-24T08:00:00.000Z

Completed2025-06-24T08:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-06-24T07:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-06-05T15:02:00.000Z

Dear Valued Clients,Please be aware of the following NCR Voyix change that will be implemented on June 24, 2025Messaging NAT IP Communication Update: LIMITED to Clients who communicate using Messaging Service/Webhook*** No action is required on your part If you do not utilize the Messaging Service or Webhooks ***NCR Voyix will be adding additional Messaging/Webhook NAT IP addresses used for communication.What happens if you do not complete this: Should you not include the below IP addresses in your whitelist, you may experience connection failures should the Messaging Service/Webhook connection resolve to one of the new server addressesACTION REQUIRED: Please have your IT Department whitelist these additional IP addresses:34.170.117.161 35.197.18.114 35.202.201.171 34.29.40.203 35.203.147.33 34.19.39.232104.155.155.138 34.169.189.213 35.225.94.118 34.121.36.214 34.168.234.245 34.168.71.22634.168.35.92 34.168.145.223 34.169.76.173 35.227.158.18Please contact us if you have any questions regarding this change.The NCR Voyix Team

Report: "ACTION REQUIRED – North America ONLY - Disaster Recovery/High Availability Additional IP"

Last update 2025-06-24T07:05:00.000Z

Completed2025-06-24T07:05:00.000Z

The scheduled maintenance has been completed.

In progress2025-06-24T07:01:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-06-05T15:31:00.000Z

Dear Valued Clients,Please be aware of the following NCR Voyix change that will be implemented on June 24, 2025Ensuring High Availability for Operations: ALL CLIENTS in North AmericaTo ensure High Availability of your systems, NCR Voyix is adding an additional data center location for High Availability (HA). Please add the new IP address to ensure continued operation should a disaster occur. What happens if you do not complete this: Should NCR Voyix need to perform a datacenter failover due to a disaster or scheduled disaster recovery test, your site will lose communication with NCR Voyix until the IP address is whitelisted.ACTION REQUIRED: Please ensure your IT Department whitelists the following IP Address, if your firewalls do not support name resolution or NSS, to ensure continued operation in the event of a major disaster172.202.205.129Please contact us if you have any questions regarding this change.The NCR Voyix Team

Jun 12, 2025

Report: "Transaction Data Management - Investigating Issues"

Last update 2025-06-12T20:41:27.485Z

resolved2025-06-12T20:41:27.415Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-06-12T20:40:13.156Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Multiple BSL Services experiencing issues"

Last update 2025-06-12T18:57:33.387Z

investigating2025-06-12T18:56:11.000Z

Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue with our Cloud Provider affecting NCR Voyix BSL services, including Catalog, CDM, and TDM. Quick Action: Our monitoring systems alerted us, and our teams are working with Cloud Provider on immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

Report: "Transaction Data Management - Investigating Issues"

Last update 2025-06-12T18:21:00.050Z

investigating2025-06-12T18:21:00.046Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Transaction Data Management - Investigating Issues"

Last update 2025-06-12T18:20:19.722Z

investigating2025-06-12T18:20:19.720Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Transaction Data Management - Investigating Issues"

Last update 2025-06-12T18:17:41.388Z

investigating2025-06-12T18:17:41.386Z

We are currently experiencing issues for the following component(s) and are looking into them.

Apr 24, 2025

Report: "Menu - Investigating Issues"

Last update 2025-04-24T10:27:10.650Z

resolved2025-04-24T10:27:10.593Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-04-24T10:26:35.849Z

We are currently experiencing issues for the following component(s) and are looking into them.

Apr 23, 2025

Report: "Prices showing incorrect"

Last update 2025-04-23T17:29:18.522Z

resolved2025-04-23T17:29:18.505Z

Dear Valued Clients, Update on Service Disruption: We were experiencing temporary issues affecting NCR Voyix BSL Menu V1 Pricing. Resolved: Our monitoring systems alerted us about potential issues with incorrect prices, leading to immediate resolution efforts. Services are now fully resolved for NAMER and NAPAC. Follow-Up: EMEA and NAPAC regions might experience issues, NCR Voyix teams have scheduled work during maintenance window to resolve the issues completely. In the limited scenarios you may see incorrect pricing, if so please repull your menu. NCR Voyix has resolved the issue. If the issue is still occurring, please reach out to support. We are conducting a root cause analysis to ensure this doesn't reoccur. Details will be shared as they become available. Thank you : We understand the critical role out services play in your operations and appreciate your as a customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We're on this. The NCR Voyix Team

identified2025-04-23T17:04:54.301Z

Dear Valued Clients, Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix BSL Menu V1 Pricing. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored for NAMER and NAPAC. Follow-Up: EMEA and APAC regions might experience issues, NCRV teams have scheduled work during maintenance window to resolve the issue completely. In limited scenarios you may see incorrect pricing, if so please repull your menu. NCR Voyix has resolved the issue. If the issue is still occurring, please reach out to support We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

identified2025-04-23T12:48:36.359Z

Dear Valued Clients, We understand that Menu Pricing services may have been disrupted and we are implementing a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix BSL Menu V1 Pricing. Quick Action: Our monitoring systems alerted us about potential issues with incorrect prices, root cause was identified, and teams are implementing fix. In limited scenarios you may see incorrect pricing, if so please repull your menu. NCR Voyix has resolved the issue. If the issue is still occurring, please reach out to support Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

Apr 14, 2025

Report: "Menu - Investigating Issues"

Last update 2025-04-14T07:52:26.884Z

resolved2025-04-14T07:52:26.869Z

This incident has been resolved.

investigating2025-04-14T07:26:34.547Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Menu - Investigating Issues"

Last update 2025-04-14T07:52:01.298Z

resolved2025-04-14T07:52:01.283Z

This incident has been resolved.

investigating2025-04-14T07:29:23.593Z

We are currently experiencing issues for the following component(s) and are looking into them.

Apr 9, 2025

Report: "Data flow issues resulting in incorrect NEOS incident status"

Last update 2025-04-09T20:34:34.341Z

resolved2025-04-09T20:34:34.327Z

Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix OPS 360 services resulting in incorrect NEOS incidents status. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

identified2025-04-09T20:03:39.310Z

Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix OPS 360 services resulting in incorrect NEOS incidents status. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. Teams have identified issue and are working on solution. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

Apr 2, 2025

Report: "BSL Catalog Import Processing Degraded"

Last update 2025-04-02T21:08:49.449Z

resolved2025-04-02T21:08:49.431Z

Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix BSL Catalog services. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

investigating2025-04-02T19:17:18.790Z

Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix BSL Catalog services. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

Mar 26, 2025

Report: "Menu - Investigating Issues"

Last update 2025-03-26T17:05:19.407Z

resolved2025-03-26T17:05:19.319Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-26T17:04:33.176Z

We are currently experiencing issues for the following component(s) and are looking into them.

Mar 20, 2025

Report: "Menu - Investigating Issues"

Last update 2025-03-20T07:22:02.837Z

resolved2025-03-20T07:22:01.100Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-20T07:10:52.194Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Menu - Investigating Issues"

Last update 2025-03-20T07:21:56.677Z

resolved2025-03-20T07:21:53.984Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-20T07:10:52.978Z

We are currently experiencing issues for the following component(s) and are looking into them.

Mar 6, 2025

Report: "BSL and Cloud Connect Service Disruption"

Last update 2025-03-06T00:36:47.593Z

resolved2025-03-06T00:36:47.554Z

Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix BSL services, including Catalog, CDM, and TDM. Resolved: We have been experiencing intermittent service degradation with our processing technology partner in North America. Currently the system is currently processing. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

monitoring2025-03-06T00:01:24.037Z

Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix BSL services, including Catalog, CDM, and TDM. Resolved: We have been experiencing intermittent service degradation with our processing technology partner in North America. Currently the system is processing but we are continuing to monitor the situation closely. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

identified2025-03-05T23:49:54.769Z

Dear Valued Clients, We have been experiencing intermittent service degradation with our processing technology partner in North America. Currently the system is processing but we are continuing to monitor the situation closely. We will keep you informed as we have more information. We sincerely apologize for the disruption to your operations. NCR Voyix.

identified2025-03-05T23:40:55.877Z

Dear Valued Clients, We have been experiencing intermittent service degradation with our processing technology partner. Currently the system is processing but we are continuing to monitor the situation closely. We will keep you informed as we have more information. We sincerely apologize for the disruption to your operations. We’re on this, The NCR Voyix Team

identified2025-03-05T22:25:01.581Z

Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix BSL services, including Catalog, CDM, and TDM. Quick Action: Our Teams have found possible solution for the issue are working on stabilizing services. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

identified2025-03-05T22:13:48.537Z

investigating2025-03-05T20:54:54.934Z

Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix BSL services, including Catalog, CDM, and TDM. Quick Action: Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. Teams have reached to Google support for assistance with possible resolution. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

investigating2025-03-05T19:41:47.970Z

Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix BSL services, including Catalog, CDM, and TDM. Quick Action: Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

Report: "Digital Coupons - Investigating Issues"

Last update 2025-03-06T00:21:43.290Z

resolved2025-03-06T00:21:43.274Z

This incident has been resolved.

investigating2025-03-05T23:29:53.889Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Promotion Execution - Investigating Issues"

Last update 2025-03-06T00:21:02.902Z

resolved2025-03-06T00:21:02.885Z

This incident has been resolved.

investigating2025-03-05T23:19:54.846Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Stored Value - Investigating Issues"

Last update 2025-03-06T00:20:32.304Z

resolved2025-03-06T00:20:32.285Z

This incident has been resolved.

investigating2025-03-05T23:19:54.582Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Site-US - Investigating Issues"

Last update 2025-03-06T00:19:41.857Z

resolved2025-03-06T00:19:41.837Z

This incident has been resolved.

investigating2025-03-05T19:31:21.678Z

We are currently experiencing issues for the following component(s) and are looking into them.

Mar 5, 2025

Report: "Site-US - Investigating Issues"

Last update 2025-03-05T23:58:19.760Z

resolved2025-03-05T23:58:19.698Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T23:32:17.360Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Transaction Data Management - Investigating Issues"

Last update 2025-03-05T23:57:05.404Z

resolved2025-03-05T23:57:05.308Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T23:27:10.183Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Transaction Data Management - Investigating Issues"

Last update 2025-03-05T23:57:05.126Z

resolved2025-03-05T23:57:05.060Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T23:27:22.979Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Transaction Data Management - Investigating Issues"

Last update 2025-03-05T23:57:04.902Z

resolved2025-03-05T23:57:04.836Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T23:28:49.362Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Fulfillment Time-US - Investigating Issues"

Last update 2025-03-05T23:56:27.004Z

resolved2025-03-05T23:56:26.916Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T23:28:14.348Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Order - Investigating Issues"

Last update 2025-03-05T23:56:14.256Z

resolved2025-03-05T23:56:14.157Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T23:28:00.100Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Fulfillment Capacity-US - Investigating Issues"

Last update 2025-03-05T23:56:09.535Z

resolved2025-03-05T23:56:09.467Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T23:29:08.714Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Delivery-US - Investigating Issues"

Last update 2025-03-05T23:55:19.997Z

resolved2025-03-05T23:55:19.932Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T23:24:58.775Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Menu - Investigating Issues"

Last update 2025-03-05T23:42:02.965Z

resolved2025-03-05T23:42:02.917Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T23:19:52.960Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Menu - Investigating Issues"

Last update 2025-03-05T23:42:00.868Z

resolved2025-03-05T23:42:00.797Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T23:20:23.429Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "TDM Export-US - Investigating Issues"

Last update 2025-03-05T23:41:46.877Z

resolved2025-03-05T23:41:46.805Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T23:20:34.629Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "TDM Count-US - Investigating Issues"

Last update 2025-03-05T23:39:22.589Z

resolved2025-03-05T23:39:22.523Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T23:25:00.275Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T23:22:08.403Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Transaction Data Management - Investigating Issues"

Last update 2025-03-05T23:23:13.149Z

resolved2025-03-05T23:23:13.062Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T23:00:36.745Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Transaction Data Management - Investigating Issues"

Last update 2025-03-05T23:21:13.024Z

resolved2025-03-05T23:21:12.976Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T22:58:48.083Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Transaction Data Management - Investigating Issues"

Last update 2025-03-05T23:20:58.039Z

resolved2025-03-05T23:20:57.992Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T19:22:47.533Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "TDM Count-US - Investigating Issues"

Last update 2025-03-05T22:55:38.063Z

resolved2025-03-05T22:55:37.978Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T19:26:07.237Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T19:24:20.995Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T19:23:58.682Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Digital Receipts-US - Investigating Issues"

Last update 2025-03-05T22:54:47.543Z

resolved2025-03-05T22:54:47.399Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T19:23:43.865Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "TDM Export-US - Investigating Issues"

Last update 2025-03-05T22:54:47.089Z

resolved2025-03-05T22:54:46.947Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T19:23:02.217Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Transaction Data Management - Investigating Issues"

Last update 2025-03-05T22:54:33.988Z

resolved2025-03-05T22:54:33.729Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T19:22:11.037Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Delivery-US - Investigating Issues"

Last update 2025-03-05T22:54:18.106Z

resolved2025-03-05T22:54:17.946Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T22:54:13.699Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Menu - Investigating Issues"

Last update 2025-03-05T22:54:00.606Z

resolved2025-03-05T22:54:00.486Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T19:21:46.209Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Site-US - Investigating Issues"

Last update 2025-03-05T22:54:00.202Z

resolved2025-03-05T22:54:00.087Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T19:22:14.462Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Digital Coupons - Investigating Issues"

Last update 2025-03-05T22:53:48.949Z

resolved2025-03-05T22:53:48.784Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T19:21:45.933Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Menu - Investigating Issues"

Last update 2025-03-05T22:53:32.105Z

resolved2025-03-05T22:53:31.947Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T19:25:33.057Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Promotion Execution - Investigating Issues"

Last update 2025-03-05T22:53:27.513Z

resolved2025-03-05T22:53:27.375Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T19:22:12.787Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Stored Value - Investigating Issues"

Last update 2025-03-05T22:53:22.660Z

resolved2025-03-05T22:53:22.529Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T19:21:53.322Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Transaction Data Management - Investigating Issues"

Last update 2025-03-05T22:53:02.439Z

resolved2025-03-05T22:53:02.329Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T19:25:25.140Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Fulfillment Capacity-US - Investigating Issues"

Last update 2025-03-05T22:52:59.234Z

resolved2025-03-05T22:52:59.082Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T22:52:57.527Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Fulfillment Time-US - Investigating Issues"

Last update 2025-03-05T22:52:25.344Z

resolved2025-03-05T22:52:25.260Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T22:52:25.028Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Order - Investigating Issues"

Last update 2025-03-05T22:52:17.330Z

resolved2025-03-05T22:52:17.212Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T22:52:15.457Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Site-US - Investigating Issues"

Last update 2025-03-05T22:36:15.413Z

resolved2025-03-05T22:36:15.359Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T19:35:10.339Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Fulfillment Time-US - Investigating Issues"

Last update 2025-03-05T22:21:28.818Z

resolved2025-03-05T22:21:25.777Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T19:25:59.159Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Fulfillment Capacity-US - Investigating Issues"

Last update 2025-03-05T22:20:55.914Z

resolved2025-03-05T22:20:55.842Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T19:21:27.347Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Order - Investigating Issues"

Last update 2025-03-05T22:20:46.965Z

resolved2025-03-05T22:20:46.875Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T19:25:37.703Z

We are currently experiencing issues for the following component(s) and are looking into them.

Report: "Delivery-US - Investigating Issues"

Last update 2025-03-05T22:20:28.653Z

resolved2025-03-05T22:20:28.560Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-03-05T19:22:38.133Z

We are currently experiencing issues for the following component(s) and are looking into them.

Feb 27, 2025

Report: "Catalog-EMEA - Investigating Issues"

Last update 2025-02-27T04:37:43.147Z

resolved2025-02-27T04:37:39.999Z

We are currently experiencing issues for the following component(s) and are looking into them.

investigating2025-02-27T04:29:16.653Z

We are currently experiencing issues for the following component(s) and are looking into them.