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Namely, will be unavailable due to planned maintenance Saturday May 3rd 2025 from 6:00 PM ET to 10:00 PM ET. We will update this page when all maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Namely, will be unavailable due to planned maintenance Saturday April 5th 2025 from 6:00 PM ET to 10:00 PM ET. We will update this page when all maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This incident has been resolved.

Some customers have reported receiving error messages when sending eSignature documents to employees. Our engineering team is investigating and actively working to resolve the issue.

This incident has been resolved.

Namely will be unavailable tonight from 9 PM ET to 10 PM ET due to system maintenance.

We are currently investigating an issue impacting the Banking Information tab of the employee profile. The ability to make and save changes to employee banking information is currently unavailable.

This incident has been resolved.

Namely is being affected by the current Adobe eSignature incident. We are in contact with Adobe's team and will provide updates as they become available. For more information, please visit https://status.adobe.com/ and select Issue #202305160033.

This incident has been resolved.

We are currently investigating this issue.

2023-03-08 8:40PM EST - Site not responding 2023-03-08 9:17PM EST - Fix deployed 2023-03-08 9:20PM EST - Incident resolved

This incident has been resolved.

We are currently investigating an outage with one of our cloud providers which is causing intermittent issues across Namely and Namely Payroll.

This incident has been resolved.

All employee profiles should now load as expected. We are working to resolve a remaining issue that is resulting in Org Unit information displaying incorrectly on some profiles and in Company Settings.

We have identified the issue and are implementing a fix to address it. In the meantime, please refrain from saving changes to the Company Settings > Profile Fields page.

We are currently investigating reports of employee profiles failing to load at some client sites. We will provide further updates as they become available.

This incident has been resolved.

We have confirmed that sporadic outages at E-Verify may be impacting some clients' ability to access existing and submit new E-Verify cases. If you are experiencing issues, please refresh your browser's cookies and try again.

We are investigating reports of intermittent outages in E-Verify.

This incident has been resolved.

We're investigating reports of degraded performance loading employee profiles.

We have confirmed that E-Verify is now operating as expected.

We are continuing to investigate this issue.

E-Verify is currently experiencing an issue impacting the ability to submit cases using a passport as a form of identification. This issue requires work on the E-Verify side of our integration, and they are actively working to resolve it as quickly as possible. Until a fix is implemented, you can use other forms of accepted identification to submit your case. If this is not possible, E-Verify has assured us that there will be no liability on your part for any late submissions. When you are able to submit your case, you can select "Technical Issues" as a late filing reason. We will provide an update once E-Verify has confirmed they've resolved the issue.

This incident has been resolved

We are currently investigating an issue preventing access to Namely across the site.

We identified and mitigated the root cause of this issue. Analytics reports should load as expected going forward.

We are continuing to investigate the root cause of this issue.

We are continuing to investigate this issue.

We are currently investigating reports of intermittent slowness for users accessing the Analytics Dashboard.

This incident has been resolved.

We are currently investigating an issue causing some updates to the Profile to not save correctly.

We have implemented a fix to ensure that terminated employee profiles are updated as expected and have updated all impacted employee profiles accordingly.

The root cause of the issue has been identified and we are working to implement a fix and update relevant terminated employees.

We are investigating an issue preventing some recently terminated employee profiles from being automatically updated to inactive on their termination date. In the interim, users can manually update the status field to "Inactive Employee" for terminated employees' to ensure those employees will no longer have access to their site.

This incident has been resolved. All changes to employees' Current Payroll Information is functioning as expected.

We are continuing to monitor for any related issues before considering this issue resolved.

We have deployed a fix that will allow changes to employees' Current Payroll Information to be properly saved in their profiles. We are monitoring this issue to ensure that the root cause has been completely addressed.

We are continuing to investigate an issue that is preventing some clients from saving any new changes to the employee's Current Payroll Information section of their profile, which could prevent them from being included in upcoming pay cycles. We recommend reviewing employee profiles carefully to ensure changes are saved. Please note the submission deadline for all pay cycles due today has been extended to 6 pm ET while we are working to resolve this issue.

We are currently investigating an issue that is preventing some employees from being added to payroll through the payroll information section of their profile.

E-Verify is functioning as expected.

E-Verify access is operational and we are closely monitoring to ensure the connection is fully functioning.

We are currently investigating an issue that is impacting users from accessing or using E-Verify services from Namely.

We have confirmed that impacted employee addresses have been restored and this issue has been resolved.

A fix has been implemented and we are confirming that all employee addresses are correct in the system.

We are continuing to work on a fix for this issue.

The issue has been identified and we are working on a fix.

We are continuing to investigate this issue.

We are currently investigating an issue causing some employee addresses to be missing in their profile.

This incident has been resolved.

We are continuing to work on a fix for this issue.

The issue has been identified and we are currently working on a fix to resolve it.

We are currently investigating an issue preventing some users from kicking off or saving an Onboarding session.

This incident has been resolved.

We are currently investigating issues preventing users from logging into multiple Payroll Companies.

This incident has been resolved.

Ongoing outages with Amazon Web Services are intermittently impacting the ability to load employee profiles in Namely. We will post further updates as they become available.

We're investigating an issue that is preventing some users from successfully loading employee profiles.

We have resolved the issue that was preventing some clients from approving pay cycles due today. We have extended the payroll deadline for cycles due today to 6:00 PM EST.

We are continuing to investigate this issue.

We're investigating an issue that is preventing some clients from approving pay cycles due today.

This incident has been resolved.

We’re investigating an issue that is preventing some pay cycles from calculating successfully.

This incident has been resolved. Payroll Voids has been turned back on for all users and the Payroll Center is functioning as expected.

The issue has been identified and a fix is being implemented. We will confirm when Payroll Voids is turned back on.

We have temporarily disabled Payroll Voids as we investigate an issue that is causing errors to appear in the Payroll Center.

We're investigating an issue that is causing errors to appear on the Payroll Center for users assigned to the Payroll Only - Non-Approver role in Namely Payroll.

This issue has been resolved. All Ethnicity data has been restored and should appear as normal.

Namely is working to resolve an issue resulting in changes to the Ethnicity profile field for employees with the entered values Prefer Not to Disclose, Hispanic or Latino, and Native Hawaiian or Other Pacific Islander.

This issue has been resolved. All data has been restored and should appear as normal.

We have confirmed there are no impacts to the Employee Type field. We are still investigating behavior for the Ethnicity and Gender fields.

We are investigating an issue impacting the Ethnicity, Gender, and Employee Type profile fields in HCM. We will update shortly.

This issue has been resolved. Any data entered in HCM that has not synced to Payroll can be resolved by re-saving the applicable employee profile in HCM.

We are currently investigating an issue that impacting the ability to edit HCM and Payroll data and related syncs. We expect to have this issue resolved shortly.

We have confirmed the impact preventing users from logging into Namely Time (Powered by Time Clock Plus) is limited to international employees and will be working with those clients directly to resolve.

We have identified the issue impacting Namely Time (powered by Time Clock Plus) that is preventing some employees and administrators from logging in. If you are unable to log in, please contact the Time Clock Plus support team and they will work with you to resolve the issue. They can be reached at 325-223-9300 and ChannelPartner@TCPSoftware.com.

We are currently investigating an outage in Namely Time, which is preventing employees and administrators from logging in. We will provide an update shortly.

This incident has been resolved.

Namely is investigating reports of degraded performance using Preview Reports in Step 3 of payroll processing in Namely Payroll.

This incident has been resolved.

We are monitoring a service outage with our third-party vendor Adobe. You may experience degraded performance impacting eSignature forms within HRIS and Payroll during this time period.

This incident has been resolved.

We are monitoring a service outage with our third-party vendor Amazon AWS. You may experience service disruptions during this time period.

The incident has been resolved and site behavior should resume as expected.

We are monitoring degraded performance within Namely Payroll. If you experience session timeouts or lag during calculations, please try again.

The incident has been resolved and site behavior should resume as expected.

We are continuing to investigate this issue.

We are currently investigating reports of degraded performance in Namely, where certain users are experiencing slowness or a session timeout. We will provide an update shortly.

We have received confirmation that this issue has been fully resolved, and system behavior is back to normal.

We are receiving reports that the Help Community is not loading for certain users. This appears to be a problem on Salesforce's end, and we are awaiting updates. Our phone lines are unaffected, so, if you have an urgent issue and need help from our Service team, please call us at 1-888-​757-4804.

This incident has been resolved, and system behavior has returned to normal.

Our team is currently monitoring, but login behavior via Google Login is returning to normal.

We are continuing to investigate the cause of the issue. Other related integrations may also be affected.

We are currently investigating an issue with Google Login.

We have received confirmation that this issue has been fully resolved, and system behavior is back to normal.

Salesforce continues to work on the issue, but the Namely team is seeing that system behavior in the Help Community is returning to normal. While we monitor the situation and await final resolution from Salesforce, please feel free to call our Service team at 1-888-757-4804 if you have any trouble submitting a case via the Help Community.

Salesforce is working to resolve an issue on their side that is causing Help Community login/loading issues for users. We will update as soon as we get more information from the Salesforce team. Our phone lines are unaffected, so, if you have an urgent issue and need help from our Service team, please call us at 1-888-​757-4804.

We are receiving reports that the Help Community is not loading or loading slowly for certain users. This appears to be a problem on Salesforce's end, and we are awaiting updates/guidance. Our phone lines are unaffected, so, if you have an urgent issue and need help from our Service team, please call us at 1-888-​757-4804.

This incident has been resolved, and system behavior has returned to normal.

We are still waiting on further guidance from Salesforce. We will update as soon as possible. Note that our phone service utilizes Salesforce, too, so our Service team is unable to answer calls that come into our Service line at this time. We apologize for this inconvenience.

Our team has confirmed the issue is with Salesforce, and we are awaiting guidance and resolution from the Salesforce team. We will update as soon as we learn more.

We have received reports that the Help Community is not loading, and our team is currently investigating. We will update soon.

The incident has been resolved, and system behavior has returned to normal.

The issue has been identified, and our team is currently working to fix the issue. We will update shortly.

We are currently investigating reports that admins are unable to enroll on behalf of their employees or view confirmation reports via the Open Enrollment Dashboard. Note that both of these actions can still be done directly in Namely Payroll, and employees are still able to do their own enrollments via the Namely homepage. We will update shortly.

This incident has been resolved, and system behavior should resume as expected.

Our team has identified the issue, and a fix is currently being implemented. We will provide an update shortly.

We are currently investigating reports that clients who have not been migrated to Org Units are unable to view their Org Chart. We will provide an update shortly.

This incident has been resolved, and system behavior should resume as expected.

We are currently investigating reports of degraded performance in Namely Payroll, where certain employees and admins are unable to process payroll and view pay stubs. We will provide an update shortly.

This incident has been resolved, and system behavior should resume as expected.

We are currently investigating reports of degraded performance, where posts cannot be "liked" on the newsfeed. We will provide an update shortly.

This incident has been resolved, and system behavior should resume as expected.

We are continuing to investigate this issue and will provide another update soon.

We are currently investigating reports of degraded performance in Namely Timesheets, where certain admins are unable to approve employee timesheets. We will provide an update shortly.

The incident has been resolved, and system behavior should resume as expected.

We are currently investigating an outage in Namely Time, which is preventing employees and administrators from logging in. We will provide an update shortly.

The incident has been resolved and system behavior should resume as expected.

We are still investigating this issue and will provide another update soon.

We are continuing to investigate this issue and will provide an update soon.

We are currently investigating an outage in Namely Time, which is preventing employees and administrators from logging in. We will provide an update shortly.

The incident has been resolved and site behavior should resume as expected.

We are continuing to investigate this issue and will provide another update soon.

We are currently experiencing degraded performance in HCM, where users may experience general site slowness. We will provide an update shortly.

The incident has been resolved and system behavior should resume as expected.

We are currently investigating reports of degraded performance in HCM, where changes to employee profiles are unable to be saved. We will provide an update shortly.

The incident has been resolved and system behavior has resumed as expected.

We are investigating reports of clients experiencing issues when uploading additional pay. We will provide an update shortly.

The incident has been resolved, and system behavior should resume as expected.

We are still actively working to address the issue. We will provide another update shortly.

We are still working to address the issue. We will provide another update soon.

We are currently addressing the issue, which should be implemented soon. We will provide another update shortly.

We are currently addressing the issue, which should be implemented shortly. We will provide another update soon.

We are continuing to investigate this issue and will provide another update shortly.

We are actively investigating this issue and will provide another update shortly.

We are currently investigating an issue where admins and employees are unable to log in to Namely Time. We will provide an update shortly.

The issue has been resolved, and system behavior should resume as expected.

We are experiencing degraded performance where an error is displayed when editing and saving a profile in HCM. We will provide further updates soon.

The issue has been resolved, and system behavior should resume as expected.

We are currently investigating degraded performance in Namely Payroll, where certain administrators are unable to log in. We will provide an update shortly.

The incident has been resolved and system behavior should resume as expected.

We are investigating this issue and will provide another update shortly.

We are actively investigating this issue and will provide an update soon.

We are continuing to investigate this issue and will provide an update shortly.

We are currently investigating degraded performance in Payroll, where users may be experiencing site slowness.