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Last checked 2025-06-14T13:58:55.999Z from MyParcel's official status page

Historical record of incidents for MyParcel

May 24, 2025

Report: "Fetching of dates and times for delivery options for PostNL is currently not working"

Last update 2025-05-24T01:18:00.000Z

Resolved2025-05-24T01:18:00.000Z

We managed to fix the issue ourselves, delivery options are working as expected now.

Update2025-05-24T01:17:00.000Z

We managed to fix the issue ourselves, delivery options are working as expected now.

Identified2025-05-23T16:37:00.000Z

PostNL identified the issue and planned to have the issue fixed Monday 26th of May in the morning.

Update2025-05-23T12:54:00.000Z

PostNL is investigating the issue.

Investigating2025-05-23T09:28:00.000Z

We are currently investigating this issue.

May 23, 2025

Report: "Fetching of dates and times for delivery options for PostNL is currently not working"

Last update 2025-05-23T23:18:43.259Z

resolved2025-05-23T23:18:43.242Z

We managed to fix the issue ourselves, delivery options are working as expected now.

identified2025-05-23T23:17:49.106Z

We managed to fix the issue ourselves, delivery options are working as expected now.

identified2025-05-23T14:37:53.338Z

PostNL identified the issue and planned to have the issue fixed Monday 26th of May in the morning.

investigating2025-05-23T10:54:24.649Z

PostNL is investigating the issue.

investigating2025-05-23T07:28:24.235Z

We are currently investigating this issue.

Apr 14, 2025

Report: "Not possible to create DPD shipments"

Last update 2025-04-14T10:13:15.439Z

resolved2025-04-14T10:13:15.425Z

This incident has been resolved.

identified2025-04-14T08:32:33.721Z

Issue is at DPD side.

investigating2025-04-14T08:31:13.040Z

We are currently investigating this issue.

Apr 13, 2025

Report: "Not possible to create DPD shipments"

Last update 2025-04-13T13:48:28.132Z

resolved2025-04-13T13:48:28.114Z

This incident has been resolved.

identified2025-04-12T11:26:49.160Z

At the moment, it is not possible to create shipments via DPD due to an issue on DPD’s side. We hope the problem will be resolved soon. We will inform you as soon as there is an update.

Mar 31, 2025

Report: "Shipment Overview Unavailable"

Last update 2025-03-31T06:55:03.469Z

resolved2025-03-31T06:55:03.456Z

This incident has been resolved.

investigating2025-03-31T06:48:42.277Z

We are currently experiencing an issue that prevents access to the shipment overview and viewing of shipments.

Mar 20, 2025

Report: "Not possible to create DHL shipments"

Last update 2025-03-20T11:56:25.254Z

resolved2025-03-20T11:56:25.236Z

This incident has been resolved.

investigating2025-03-20T11:42:51.315Z

We are currently investigating this issue.

Mar 13, 2025

Report: "Delivery options not working properly"

Last update 2025-03-13T13:15:49.660Z

resolved2025-03-13T13:15:49.643Z

This incident has been resolved.

identified2025-03-13T12:58:57.030Z

No update.

identified2025-03-13T09:54:02.559Z

The issue is caused by issues in the connection to the PostNL API. We are in contact with PostNL to get this issue solved.

investigating2025-03-13T08:58:53.123Z

We are currently investigating this issue.

Mar 10, 2025

Report: "Not possible to create and update shipments"

Last update 2025-03-10T14:58:19.304Z

resolved2025-03-10T14:45:03.000Z

This incident has been resolved.

monitoring2025-03-10T14:40:49.000Z

A fix has been implemented and we are monitoring the results.

identified2025-03-10T14:39:43.000Z

The issue has been identified and a fix is being implemented.

investigating2025-03-10T14:23:18.000Z

We are currently investigating this issue.

Jan 20, 2025

Report: "Issue with special characters for shipments to non-NL countries."

Last update 2025-01-20T07:42:36.666Z

resolved2025-01-20T07:42:36.644Z

This incident has been resolved.

identified2024-08-23T09:30:08.304Z

The issue has been identified and a fix is being implemented.

investigating2024-08-23T09:29:54.472Z

Currently there is an issue with non common special characters when downloading labels for shipments to non-NL countries. In case you'll receive an error, please replace those special characters with 'regular' characters.

Dec 20, 2024

Report: "Not possible to create EU labels for PostNL shipments"

Last update 2024-12-20T11:16:23.497Z

resolved2024-12-20T11:16:23.484Z

This incident has been resolved.

investigating2024-12-20T10:52:46.968Z

We are currently investigating this issue.

Dec 9, 2024

Report: "Issue with importing Bol. shipments/orders."

Last update 2024-12-09T15:30:45.490Z

resolved2024-12-09T15:30:45.476Z

This incident has been resolved.

identified2024-12-09T11:13:09.864Z

Bol. is currently rolling out a fix.

investigating2024-12-09T09:14:33.156Z

See https://developers.bol.com/en/news/issue-with-retrieving-shipping-orders-under-investigation for more information.

Nov 13, 2024

Report: "Not possible to download PostNL digital stamps"

Last update 2024-11-13T13:58:15.468Z

resolved2024-11-13T13:58:15.455Z

This incident has been resolved.

investigating2024-11-13T13:40:15.533Z

We are currently investigating this issue.

Nov 12, 2024

Report: "Bol.com API outage"

Last update 2024-11-12T08:42:35.993Z

resolved2024-11-12T08:42:35.980Z

This incident has been resolved.

investigating2024-11-12T08:17:54.000Z

This impacts creating bol (VVB) shipments and order import. See also https://developers.bol.com/en/news/large-api-incident

Oct 24, 2024

Report: "Bol. functionality issues"

Last update 2024-10-24T15:12:02.098Z

resolved2024-10-24T15:12:02.085Z

This incident has been resolved.

identified2024-10-24T14:36:10.756Z

Issue identified, implementing a fix.

identified2024-10-24T12:57:02.234Z

Still investigating.

identified2024-10-24T11:05:20.956Z

We are contacting the supplier.

identified2024-10-24T09:12:50.367Z

The issue has been identified and a fix is being implemented.

Oct 22, 2024

Report: "Some Backoffice pages are not loading"

Last update 2024-10-22T08:50:32.904Z

resolved2024-10-22T08:50:32.890Z

This incident has been resolved.

identified2024-10-22T08:36:40.245Z

The issue has been identified and a fix is being implemented.

Aug 19, 2024

Report: "Incident digital stamp"

Last update 2024-08-19T15:45:08.062Z

resolved2024-08-19T15:45:08.047Z

This incident has been resolved.

identified2024-08-19T13:16:34.868Z

The issue has been identified and a fix is being implemented.

investigating2024-08-19T13:16:17.288Z

There is currently a problem with digital stamps, making it impossible to print labels. We will notify you once the problem is fixed.

Jul 25, 2024

Report: "Not possible to download DPD shipment labels"

Last update 2024-07-25T15:33:28.947Z

resolved2024-07-25T15:33:28.932Z

This incident has been resolved.

investigating2024-07-25T15:33:13.909Z

We are continuing to investigate this issue.

investigating2024-07-25T10:00:05.803Z

We are currently investigating this issue.

Jul 10, 2024

Report: "Issue creating PostNL labels for international destinations"

Last update 2024-07-10T11:35:30.967Z

resolved2024-07-10T11:35:30.954Z

This incident has been resolved.

investigating2024-07-10T07:31:04.059Z

We are currently investigating this issue.

Jun 5, 2024

Report: "Not possible to download DPD shipment labels"

Last update 2024-06-05T11:26:37.976Z

resolved2024-06-05T11:26:37.957Z

This incident has been resolved.

investigating2024-06-05T10:49:30.442Z

We are currently investigating this issue.

Apr 9, 2024

Report: "Not possible to download DPD shipment labels"

Last update 2024-04-09T17:27:27.196Z

resolved2024-04-09T17:27:27.178Z

This incident has been resolved.

investigating2024-04-09T14:56:35.568Z

We are currently investigating this issue.

Mar 28, 2024

Report: "Issue downloading DPD mailbox parcel shipment labels"

Last update 2024-03-28T10:12:33.785Z

resolved2024-03-28T10:12:33.770Z

This incident has been resolved.

investigating2024-03-27T10:30:14.979Z

We are currently investigating this issue.

Nov 2, 2023

Report: "Longer load times for BackOffice"

Last update 2023-11-02T13:44:46.820Z

resolved2023-11-02T13:44:46.805Z

This incident has been resolved.

investigating2023-11-02T11:02:16.709Z

We are currently investigating this issue.

Oct 20, 2023

Report: "Issue creating DHL labels"

Last update 2023-10-20T10:19:39.281Z

resolved2023-10-20T10:19:39.263Z

This incident has been resolved.

monitoring2023-10-20T09:26:21.384Z

A fix has been implemented and we are monitoring the results.

identified2023-10-20T08:32:41.185Z

We are currently investigating this issue.

Aug 8, 2023

Report: "Create PostNL labels not possible for EU and Rest of World, letterbox parcels and digital stamps"

Last update 2023-08-08T09:23:42.220Z

resolved2023-08-08T09:23:42.208Z

This incident has been resolved.

investigating2023-08-08T08:39:49.000Z

We are currently investigating this issue.

May 8, 2023

Report: "No barcode available for foreign shipments"

Last update 2023-05-08T08:04:41.745Z

resolved2023-05-08T08:04:41.733Z

This incident has been resolved.

identified2023-05-08T06:58:49.985Z

The issue has been identified and we are waiting for a fix from PostNL.

May 4, 2023

Report: "Unable to login"

Last update 2023-05-04T05:52:24.353Z

resolved2023-05-04T05:52:24.341Z

This incident has been resolved.

investigating2023-05-04T05:41:22.288Z

We are currently investigating this issue.

Apr 14, 2023

Report: "Issue creating PostNL labels"

Last update 2023-04-14T12:40:07.433Z

resolved2023-04-14T12:40:07.418Z

This incident has been resolved.

identified2023-04-14T11:42:55.162Z

The issue has been identified and a fix is being implemented.

investigating2023-04-14T11:37:54.430Z

We are currently investigating this issue.

Mar 30, 2023

Report: "We're experiencing on outage on our API"

Last update 2023-03-30T01:21:18.128Z

resolved2023-03-30T01:21:18.113Z

This incident has been resolved.

monitoring2023-03-30T01:00:59.000Z

A fix has been implemented and we are monitoring the results.

investigating2023-03-30T00:25:53.000Z

We are currently investigating this issue.

Mar 22, 2023

Report: "PostNL delivery_options / pickup_locations major outage"

Last update 2023-03-22T12:58:47.772Z

resolved2023-03-22T12:58:47.760Z

This incident has been resolved.

investigating2023-03-22T12:58:33.426Z

All outages are resolved.

investigating2023-03-22T12:19:09.653Z

We are continuing to investigate this issue.

investigating2023-03-22T11:54:22.932Z

We are currently investigating this issue.

Oct 26, 2022

Report: "We're experiencing on outage on our API"

Last update 2022-10-26T06:54:44.446Z

resolved2022-10-26T06:54:44.433Z

This incident has been resolved.

monitoring2022-10-26T06:40:26.260Z

A fix has been implemented and we are monitoring the results.

investigating2022-10-26T06:26:17.096Z

We are currently investigating this issue.

Oct 13, 2022

Report: "We're experiencing increasing error rate on PostNl API"

Last update 2022-10-13T08:00:05.417Z

resolved2022-10-13T08:00:05.401Z

This incident has been resolved.

monitoring2022-10-13T07:54:09.816Z

We are monitoring the results

identified2022-10-13T07:52:22.740Z

Error rate on PostNL Api is decreasing and services are becoming available again

investigating2022-10-13T07:50:02.371Z

We are currently investigating this issue.

Sep 19, 2022

Report: "PostNL status updates delayed"

Last update 2022-09-19T13:08:33.089Z

resolved2022-09-19T13:08:33.076Z

This incident has been resolved by PostNL

monitoring2022-09-19T12:12:40.542Z

PostNL stated that the issue is resolved.

investigating2022-09-19T11:30:05.000Z

PostNL is investigating this issue

Sep 13, 2022

Report: "There is currently a malfunction in the creation of return labels for EU shipments."

Last update 2022-09-13T12:37:37.813Z

resolved2022-09-13T12:37:37.799Z

This incident has been resolved.

investigating2022-09-13T10:49:46.287Z

PostNl is working on solving the issue.

Aug 29, 2022

Report: "We are experiencing problems with our API"

Last update 2022-08-29T17:00:39.813Z

resolved2022-08-29T17:00:39.794Z

This incident has been resolved.

investigating2022-08-29T15:15:05.513Z

Performance is back to normal. We are continuing monitoring the results

investigating2022-08-29T14:41:19.000Z

A fix is implemented and we are currently monitoring the results

investigating2022-08-29T14:28:46.302Z

We are continuing to work hard on this issue and will provide an ETA as soon as we can.

investigating2022-08-29T10:58:36.690Z

We are currently investigating this issue.

Jun 21, 2022

Report: "Issues with login system"

Last update 2022-06-21T10:45:31.450Z

resolved2022-06-21T10:45:31.437Z

This incident has been resolved.

monitoring2022-06-21T07:17:45.884Z

A fix had been implemented (at cloudflare) and we are monitoring the results

investigating2022-06-21T07:08:33.282Z

We are continuing to investigate this issue.

investigating2022-06-21T07:04:16.005Z

We are currently investigating this issue.

Jun 2, 2022

Report: "Issues creating PostNL labels"

Last update 2022-06-02T10:19:27.908Z

resolved2022-06-02T10:19:27.894Z

This incident has been resolved.

investigating2022-06-02T10:00:26.237Z

We are currently investigating this issue.

May 10, 2022

Report: "PostNL API label/shipment outage"

Last update 2022-05-10T14:44:34.614Z

resolved2022-05-10T14:44:34.598Z

PostNL has resolved the issue.

investigating2022-05-10T12:02:31.655Z

We are currently investigating this issue.

Jul 13, 2021

Report: "We are experiencing problems with our backoffice"

Last update 2021-07-13T15:35:58.719Z

resolved2021-07-13T15:35:58.702Z

This incident has been resolved.

monitoring2021-07-13T12:30:40.925Z

We are continuing to monitor for any further issues.

monitoring2021-07-13T12:30:31.355Z

A fix has been implemented and we are monitoring the results.

identified2021-07-13T12:26:31.671Z

Issues is identified at our hosting provider.

investigating2021-07-13T12:20:52.269Z

We are continuing to investigate this issue.

investigating2021-07-13T12:20:25.907Z

We are currently investigating this issue.

Jun 11, 2021

Report: "We are experiencing problems with our API"

Last update 2021-06-11T06:43:46.457Z

resolved2021-06-11T06:43:46.443Z

This incident has been resolved.

monitoring2021-06-11T00:03:44.870Z

A fix has been implemented and we are monitoring the results.

investigating2021-06-10T22:47:07.230Z

AWS is continuing to work on resolving this issue: https://status.aws.amazon.com/#EU_block

investigating2021-06-10T21:09:43.916Z

The issue has been identified. Our hosting provider has acknowledged route cause and is working on a fix for this issue.

investigating2021-06-10T20:41:57.226Z

We are continuing to investigate this issue.

investigating2021-06-10T20:40:00.933Z

We are currently investigating this issue.

Feb 9, 2021

Report: "Issues retrieving shipment status PostNL"

Last update 2021-02-09T19:32:11.266Z

resolved2021-02-09T19:32:11.243Z

This incident had been resolved bij PostNL

monitoring2021-02-09T19:12:12.156Z

A fix has been implemented and we are monitoring the results.

identified2021-02-09T19:10:00.004Z

The issue has been identified and a fix is being implemented.

investigating2021-02-09T19:09:45.403Z

We are continuing to investigate this issue.

investigating2021-02-09T19:07:49.622Z

See also https://developer.postnl.nl/availability/

Oct 26, 2020

Report: "We are having problems picking up the last shipment status from PostNL."

Last update 2020-10-26T13:03:26.945Z

resolved2020-10-26T13:03:26.929Z

This incident has been resolved.

monitoring2020-10-26T10:27:58.071Z

A fix has been implemented and we are monitoring the results.

identified2020-10-26T09:59:14.578Z

It may work when getting the status again. We are in contact with PostNL and try to resolve it as quickly as possible. https://developer.postnl.nl/availability/

Oct 22, 2020

Report: "PostNL has problems generating mailbox labels and digital stamps labels"

Last update 2020-10-22T07:53:25.694Z

resolved2020-10-22T07:53:25.682Z

PostNL has solved the problem

monitoring2020-10-22T07:51:08.392Z

A fix has been implemented and we are monitoring the results.

investigating2020-10-22T07:28:43.451Z

We are currently investigating this issue.

Oct 20, 2020

Report: "For customers with a PostNL contract sometimes we can't request new barcodes, so labels may not be printed."

Last update 2020-10-20T09:22:35.754Z

resolved2020-10-20T09:22:35.739Z

We could not receive barcodes from PostNL. PostNL has solved this problem.

investigating2020-10-20T09:13:00.734Z

We are currently investigating this issue.

Oct 5, 2020

Report: "Unable to download PostNL labels"

Last update 2020-10-05T10:38:32.648Z

resolved2020-10-05T10:38:32.634Z

This incident has been resolved.

monitoring2020-10-05T10:36:44.399Z

A fix has been implemented and we are monitoring the results.

investigating2020-10-05T10:32:05.627Z

In some situations it is not possible to download a PostNL label. The problem is known to PostNL and they are working on it.

Sep 22, 2020

Report: "Track and Trace mails are sent with a delay"

Last update 2020-09-22T08:25:22.822Z

resolved2020-09-22T08:25:22.803Z

This incident has been resolved.

monitoring2020-09-22T07:32:58.749Z

Track and trace mails have been sent with a long delay. Also for shipments that have already been delivered. In addition, the status of the shipment was not always up to date. This problem has now been fixed and we will do everything we can to prevent it from happening again.

Aug 7, 2020

Report: "Import Bol.com orders"

Last update 2020-08-07T08:53:39.661Z

resolved2020-08-07T08:53:39.654Z

Bol.com API was not available for half an hour. As a result, no bol.com orders could be imported. The problems have been solved by Bol.com. More information: https://partnerplatform.bol.com/storingen/technische-storing-verkoopaccount

Jun 30, 2020

Report: "Website www.myparcel.nl not accessible"

Last update 2020-06-30T12:32:48.096Z

resolved2020-06-30T12:32:48.082Z

This incident has been resolved.

monitoring2020-06-30T12:17:38.310Z

A fix has been implemented and we are monitoring the results.

identified2020-06-30T11:56:36.352Z

We are continuing to work on a fix for this issue.

identified2020-06-30T11:30:09.481Z

The website myparcel.nl is not accessible or is running slower than usual. This does not affect the API or the back office. We have found the problem and will implement the solution as soon as possible.

Report: "Downloaden DPZ"

Last update 2020-06-30T12:15:51.058Z

resolved2020-06-30T12:15:51.046Z

This incident has been resolved.

monitoring2020-06-30T10:56:52.790Z

A fix has been implemented and we are monitoring the results.

identified2020-06-30T07:49:22.413Z

Het probleem is vastgesteld. Er wordt gewerkt aan een oplossing. The issue has been identified, and we are working on implementing a fix.

investigating2020-06-29T13:47:08.000Z

Er zijn momenteel problemen bekend. We onderzoeken waar het probleem precies ligt en doen ons best om dit zo snel mogelijk op te lossen. Problems are currently known. We are investigating the issue and doing our best to solve it as soon as possible.

Jun 18, 2020

Report: "Delayed shipment status updates"

Last update 2020-06-18T08:07:36.606Z

resolved2020-06-17T14:45:57.000Z

This incident has been resolved.

monitoring2020-06-17T11:42:29.680Z

We are slowly receiving the shipment statuses from PostNL again. The statuses are expected to be updated soon.

identified2020-06-17T05:30:55.895Z

We are continuing to work on a fix for this issue.

identified2020-06-16T12:59:12.000Z

The problem is still happening. We are waiting for a solution from a third party. In the meantime, we update the shipment statuses with a longer frequency.

investigating2020-06-16T09:42:54.142Z

We are currently investigating this issue

Dec 2, 2019

Report: "We are experiencing problems with our API"

Last update 2019-12-02T13:38:14.159Z

resolved2019-12-02T13:38:14.145Z

This incident has been resolved.

monitoring2019-12-02T13:34:20.107Z

A fix has been implemented and we are monitoring the results.

investigating2019-12-02T13:15:36.976Z

We are currently investigating this issue.

Nov 21, 2019

Report: "Issues at the external PostNL APIs"

Last update 2019-11-21T15:07:59.798Z

resolved2019-11-21T15:07:59.778Z

This incident has been resolved.

identified2019-11-21T15:07:51.727Z

We are continuing to work on a fix for this issue.

identified2019-11-21T14:39:48.219Z

Some of PostNL's External APIs are currently experiencing issues

identified2019-11-21T14:39:03.829Z

The issue has been identified and a fix is being implemented.