myFitApp

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Historical record of incidents for myFitApp

Report: "Serverless Planned Maintenance."

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will be doing a routine maintenance to release functionalities to the backend APIs.

Report: "Planned Maintenance Cockpit & Core Services"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will be doing a routine maintenance to release functionality to the Cockpit and Core Services.

Report: "Legend Online Services Outage"

Last update
resolved

This incident has been resolved.

monitoring

Legend has reported that the solution should be back up and working. We're monitoring to check.

investigating

We are continuing to coordinate with Legend to obtain the latest updates on the situation.

investigating

We're receiving reports that Legend Online Services is experiencing an outage affecting most customers. As such the identity and booking features for Legend customers within the app are not functioning.

Report: "Problem bei der MySports (Magicline) Integration / Issue with MySports (Magicline) Integration"

Last update
resolved

This incident has been resolved.

monitoring

Wir versuchen weiterhin, die noch offenen Probleme mit der MySports-Integration zu beheben. Bitte seid versichert, dass dass das hohe Priorität hat. ------------------------------------------------- We are actively working with MagicLine to help them resolve the remaining issues with the MySports integration. Please be assured that this is a top priority for us.

monitoring

We’re continuing to try and resolve the issues outstanding with the MySports integration. Please rest assured this is a high priority. - Wir versuchen weiterhin, die noch offenen Probleme mit der MySports-Integration zu beheben. Bitte seid versichert, dass das eine hohe Priorität hat.

monitoring

Unsere Untersuchungen haben ergeben, dass die Auflistung der Kurse jetzt korrekt funktioniert, aber das Einloggen, die Anzeige meiner Buchungen und das Vornehmen/Stornieren von Buchungen ist immer noch nicht möglich. Wir stehen weiterhin in Kontakt mit MagicLine, um zu sehen, ob weitere Änderungen in der MySports-Umgebung erforderlich sind, um diese Funktionen wieder zu aktivieren. ------------------------------------------------ Further to our investigations listing of classes is now functioning correctly however logging in, viewing my bookings and making/cancelling bookings is still not operational. We continue to communicate with MagicLine to see if there is further changes needed in the MySports environment to bring these features back up.

monitoring

Nach der Zusammenarbeit mit Magicline hat Magicline Änderungen in der MySports-Umgebung vorgenommen und Teile der Integration sind wieder verfügbar und funktionsfähig. Wir überprüfen das weiterhin, um sicherzustellen, dass alle Teile der Plattform funktionieren. --------------------------------------------------------------- Further to working with Magicline, Magicline have made changes within the MySports environment and parts of the integration are back up and working. We're still checking to ensure all parts of the platform are working.

identified

Wir haben festgestellt, dass das Problem anscheinend mit einer möglichen Änderung in der MySports-Umgebung zusammenhängt. Wir haben Magicline kontaktiert, um die Ursache und mögliche Lösungen weiter zu untersuchen. Wir werden hier Updates posten, sobald sie verfügbar sind. ------------------------------------------------------------ We have identified the issue appears to be related to a potential change in the MySports environment. We have contacted Magicline to investigate further the cause and possible resolutions. We will post updates here when they are available.

investigating

Wir untersuchen derzeit ein gemeldetes Problem mit der Integration von Magicline (MySports). We are currently investigating a reported issue with the integration with Magicline (MySports).

Report: "Cockpit component Error- Lead Generation module"

Last update
resolved

This incident has been resolved.

identified

We’re currently experiencing a small issue in the Cockpit component -Lead Generation module. This however does not affect the functionality of the lead generation module within the app. Our team is on it and working to resolve the issue smoothly. We apologize for the inconvenience and appreciate your patience.

Report: "Temporary SSL Certificate Issue - Gladstone Cockpit"

Last update
resolved

The certificates have been updated and the Cockpit is now operational again.

identified

We have identified an issue with the SSL certificate for the Gladstone Cockpit. The cause has been identified and we're working with Gladstone to resolve the issue.

Report: "Partial outage of AWS Frankfurt Region"

Last update
resolved

New downloaded app initial opens were affected whilst there was a partial outage of the AWS Frankfurt Region. Normal service resumed at 16:50 GMT.

Report: "Infrastructure Planned Maintenance"

Last update
resolved

Planned maintenance to upgrade our database infrastructure. This upgrade aims to enhance performance and reliability, with no expected downtime during the process.

Report: "Intermittent issues reported on app open or homescreen load"

Last update
resolved

This incident is now resolved. Investigation is on going as to the cause of the issue.

monitoring

Services are back but we're continuing to monitor the system.

monitoring

A fix has been implemented and we are monitoring the results.

Report: "Intermittent service unreachable errors from access control checkIn"

Last update
resolved

This incident has been resolved.

monitoring

A third party has resolved the problem and we are monitoring the situation.

investigating

We are currently investigating this issue.

Report: "Cockpit upgrade"

Last update
resolved

We have successfully fixed this issue. The platform should be working again. We are taking all measures to avoid such incidents in the future. We apologize for any inconvenience caused.

identified

The issue has been identified and we are in the process of rolling out a fix for the same.

investigating

We are currently experiencing issues with cockpit and mobile app services for some customers. We are investigating the issue with high priority.

Report: "Intermittent homescreen loading"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating this issue.

Report: "Booking temporarily unavailable for some customers"

Last update
resolved

We have successfully fixed this issue. Bookings should be fully functional again. We are taking all measures to avoid such incidents in future. We apologise for any inconvenience caused.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently experiencing issues with booking for some customers. We are investigating the issue with high priority.

Report: "Booking temporarily unavailable for some customers"

Last update
resolved

We have successfully fixed this issue. Events schedule and live streaming classes are available again. We are taking all measures to avoid such incidents in future. We apologise for any inconvenience caused.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently experiencing issues with some German booking configurations and live streaming where classes are not always shown. We are investigating the issue with high priority.

Report: "Investigating reports of intermittent performance issues"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating this issue.

Report: "Planned Maintenance Cockpit & Core Services"

Last update
resolved

This incident has been resolved.

investigating

We will be doing a routine maintenance to the Cockpit and Core Services.

Report: "Issues with Cockpits & Apps"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating this issue.

Report: "Cockpit and App Issues Being Investigated"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "Cockpit and App Issues Being Investigated"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "Partial outage to cockpit and mobile application"

Last update
resolved

This incident has been resolved.

identified

We have identified a partial outage to cockpit and Mobile application due to service issue with one of our partner. We are working on fixing this issue with our provider to resolve the issue.

Report: "Platform Maintenance."

Last update
resolved

The planned maintenance has been completed.

monitoring

We are performing some essential platform maintenance which may have a minor impact on performance. It should not affect the system being operational.

Report: "Intermittent response from specific partner APIs"

Last update
resolved

Behaviour appears back to normal for users now.

monitoring

The partner APIs appear to be back to normal however some users may still be experiencing symptoms from not being able to access the APIs during the outage. Users may need to refresh the app to back up and working.

investigating

We investigating an issue where a partner APIs are failing. This is only affecting parts of the platform that are integrated to this partner. The issue started occurring at 07:45 UTC this morning and appears to be improving since 08:00UTC - although we're still experiencing issues.

Report: "Intermittent access to cockpit due to a SSL certificate issue"

Last update
resolved

This incident has been resolved although may take some time to propagate throughout the internet.

identified

We have identified a third party issue with access the cockpit due to a SSL certificate issue. It is intermittent depending on the user. We are working with the third party to resolve the issue. The platform and apps remain operational and un-impacted.

Report: "Intermittent loading of Apps and homescreens"

Last update
resolved

An issue with loading of apps homescreeens has been resolved

Report: "Intermittent loading of the cockpit"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and we're waiting on a third party to implement a fix.

investigating

We have reports that the cockpit is intermittently loading for some users. We are investigating.

Report: "Connectivity issues with the systems"

Last update
resolved

This incident has been resolved.

investigating

Systems are back to normal.

investigating

We are currently investigating this issue.

Report: "Intermittent Issues with Refer a Friend"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating an intermittent issue with Refer a Friend.

Report: "Cockpit and Homescreens Availability Intermittent"

Last update
resolved

The incident has been resolved by our service provider. All the services are up and running back as normal. We apologize for the inconvenience caused.

identified

We are waiting for full service to resume from our hosting provider. The problem is still being worked on.

identified

Our housing provider has restored network connectivity. Services should stay start to come back.

identified

Our hosting provider is making progress although we are still waiting for confirmation of resolution.

identified

Our hosting provider is continuing to work on the problem and is making progress. We are waiting on updates to confirm that the problem is resolved.

identified

We have identified the issue. There is a network outage with our hosting provider. The issue is identified and engineers are working on it. We will post updates as we get them.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating this issue.

Report: "Elevated API Errors"

Last update
resolved

This incident has been resolved.

investigating

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update
resolved

We have verified all services, everything is running as normal again. We apologize for the inconvenience this has caused you, we are putting processes in place to make sure this can't re-occur.

monitoring

A fix has been implemented and we are monitoring the results.

identified

Apps back online. Restoring remaining services in progress.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Planned Maintenance Cockpit & Core Services"

Last update
resolved

Routine maintenance to release functionality to the Cockpit and Core Services.

Report: "Cockpit and Apps partial outage"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We currently investigating an issue with a partial outage of the Cockpit and Apps.

Report: "Event Listing and Bookings service issue"

Last update
resolved

Event schedule service in the app resolved 50 minutes ago. Event Schedule in the Cockpit is fully functional again now. This issue was caused by an automatic upgrade of a service that we could not predict. We will take all measures that this can not re-occur in future. We apologize for the inconvenience caused.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We are continuing to work on a fix for this issue.

identified

The issue has been identified and a fix is being implemented.

Report: "MobilePro Cockpit unavailable"

Last update
resolved

The issue has been resolved. It may take up to 6 hours for this to propagate and work on all users devices.

monitoring

The root cause of the issue has been resolved but as this is DNS related it may take a number of hours to propagate through the internet. As such the cockpit may be available now depending on users refreshed DNS records.

identified

The Mobile Pro cockpit is currently unavailable. The issue is identified and escalated. The functionality of the app is unaffected.

Report: "Homescreen unavailable and causing timeout."

Last update
resolved

Apps receiving timeouts when trying to load the homescreen and other timeout issues. Started 22:00 BST. Resolved 22:56 BST.

Report: "We are experienced an elevated level of API errors."

Last update
resolved

We experienced an elevated level of API errors, this lasted 24 mins and has been resolved.

Report: "Elevated API Errors"

Last update
resolved

The issue has been identified and resolved

Report: "Elevated API Errors"

Last update
resolved

We're experiencing an elevated level error and are currently looking into the issue. Issue resolved and systems back online.

Report: "Network issues"

Last update
resolved

The issue has been resolved. All services are back to normal. Sorry for any inconvenience caused.

investigating

We are experiencing network issues. Those are under investigation

Report: "Planned Maintenance Cockpit & Core Services"

Last update
resolved

This incident has been resolved.

investigating

We will be doing a routine maintenance to release functionality to the Cockpit and Core Services. A downtime of few minutes is expected

Report: "Connectivity issues"

Last update
resolved

System experienced some connectivity issues for few minutes. Time window: 4:00 PM to 4:04PM UTC

Report: "Scheduled Maintenance Cockpit & Core Services"

Last update
resolved

We will be doing a routine maintenance to release functionality to the Cockpit and Core Services. A downtime of 2-3 minutes is expected. The maintenance has been completed successfully

Report: "Network Glitch in the System"

Last update
resolved

A Network Glitch in the System for less than a minute. All systems back to normal now.

Report: "Network Issue with hosting provider"

Last update
resolved

The network issue with our service provider has been rectified. All services are now up and running as normal.

identified

Update from hosting provider: We are experiencing elevated API error rates and network connectivity errors in a single Availability Zone. We have identified the root cause and are working to resolve the issue.

investigating

We are experiencing a network issue with our hosting provider. The affected services are the Apps and Cockpit. We will post updates here as we get them.