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Last checked 2025-06-14T13:18:57.092Z from MultiSafepay's official status page

Historical record of incidents for MultiSafepay

May 20, 2025

Report: "iDEAL performance issues identified at issuer ABN AMRO, ING"

Last update 2025-05-20T11:46:19.314Z

resolved2025-05-20T11:46:19.297Z

The incident has been resolved.

identified2025-05-20T11:22:45.787Z

Issuer ING has been also been reporting performance issues.

identified2025-05-20T11:07:55.766Z

For more details: https://availability.ideal.nl/

investigating2025-05-20T10:52:53.976Z

We are currently investigating a performance drop at issuer ABN AMRO.

May 3, 2025

Report: "EXTERNAL - iDEAL: Disruption at Rabobank"

Last update 2025-05-03T17:49:01.411Z

resolved2025-05-03T17:49:01.391Z

The incident has been resolved as of 18:56 CEST. For more details https://availability.ideal.nl/

identified2025-05-03T14:37:20.765Z

Issuer Rabobank is encountering conversion issues that are causing payment failures since 15:13 CEST. We're monitoring the situation and awaiting resolution by Rabobank. For more details: https://availability.ideal.nl/

Mar 19, 2025

Report: "EXTERNAL - iDEAL: Disruption at ING"

Last update 2025-03-19T12:22:12.987Z

resolved2025-03-19T12:22:12.970Z

The incident has been resolved since 10:11 CET For more details: https://availability.ideal.nl/

identified2025-03-19T09:10:45.898Z

Issuer ING is encountering conversion issues that are causing payment failures. For more details: https://availability.ideal.nl/

Mar 3, 2025

Report: "Bancontact performance degradation"

Last update 2025-03-03T10:53:09.697Z

resolved2025-03-03T10:53:09.675Z

This incident has been resolved.

identified2025-03-03T10:45:34.034Z

Bancontact is experiencing general conversion issues. MultiSafepay is standing by for a resolution from Bancontact

Feb 11, 2025

Report: "[Bancontact] Major disruption in payment success rate"

Last update 2025-02-11T08:05:53.417Z

resolved2025-02-11T08:05:53.400Z

The incident has been resolved as per 08:59 CET. Our team will further monitor but close the incident.

investigating2025-02-11T07:57:15.051Z

We are actively investigating reports of Bancontact payment success rate issues. We will provide an update as soon as more information becomes available.

Jan 22, 2025

Report: "EXTERNAL - iDEAL: Major disruption at ABN AMRO"

Last update 2025-01-22T10:12:55.504Z

resolved2025-01-22T10:12:55.488Z

This incident has been resolved. For more details: https://availability.ideal.nl/

identified2025-01-22T10:01:33.084Z

The issuer ABN AMRO is experiencing major conversion issues. For more details: https://availability.ideal.nl/

Jan 8, 2025

Report: "EXTERNAL - iDEAL: Major disruption at ING"

Last update 2025-01-08T15:05:42.051Z

resolved2025-01-08T15:05:42.033Z

This incident has been resolved.

investigating2025-01-08T13:13:47.301Z

EXTERNAL - iDEAL: Major disruption at ING

Report: "EXTERNAL - iDEAL: Major disruption at Rabobank"

Last update 2025-01-08T07:29:09.242Z

resolved2025-01-08T07:29:09.227Z

This incident has been resolved.

identified2025-01-08T05:50:30.721Z

Rabobank iDEAL is experiencing general conversion issues.

Jan 2, 2025

Report: "Bancontact performance degradation"

Last update 2025-01-02T11:27:42.326Z

resolved2025-01-02T11:27:42.314Z

This incident has been resolved.

identified2025-01-02T11:00:12.386Z

Bancontact is experiencing general conversion issues. MultiSafepay is standing by for a resolution from Bancontact

Dec 4, 2024

Report: "[iDEAL] Major performance drop in iDEAL transactions"

Last update 2024-12-04T09:55:03.346Z

resolved2024-12-04T09:55:03.325Z

The incident has been resolved

investigating2024-12-04T09:43:56.154Z

We are currently investigating a large performance drop in iDEAL transactions.

Dec 3, 2024

Report: "[iDEAL] Issuer Rabobank is experiencing a performance drop"

Last update 2024-12-03T12:44:06.099Z

resolved2024-12-03T12:44:06.083Z

The incident has been resolved by Rabobank

identified2024-12-03T12:22:13.000Z

The issue has been identified at Rabobank

investigating2024-12-03T12:21:32.525Z

We are currently seeing a performance drop in iDEAL transactions from the issuer Rabobank. We are awaiting resolution from Rabobank on these issues. For more details: https://availability.ideal.nl/

Oct 30, 2024

Report: "[iDEAL] ASN, SNS, Regiobank performance drop"

Last update 2024-10-30T07:59:48.021Z

resolved2024-10-30T07:59:48.007Z

The incident has been resolved.

identified2024-10-30T07:46:54.160Z

[iDEAL] ASN, SNS, Regiobank are experiencing issues which result in a conversion drop. For more details: https://availability.ideal.nl/

Oct 22, 2024

Report: "[iDEAL] Outage of iDEAL"

Last update 2024-10-22T14:59:52.382Z

resolved2024-10-22T14:59:52.368Z

The incident has been resolved by iDEAL. For more details: https://availability.ideal.nl/

identified2024-10-22T14:55:26.202Z

Currently iDEAL is experiencing a full outage. We are awaiting fix. More details will be published once available. iDEAL availability page: https://availability.ideal.nl/

Oct 16, 2024

Report: "[Bancontact] Major disruption in payment success rate"

Last update 2024-10-16T06:26:56.161Z

resolved2024-10-16T06:26:56.145Z

The incident has been resolved as of 08:00 CET

investigating2024-10-16T05:36:35.100Z

A major disruption in payment success rate has been noticed on Bancontact traffic, analysis in progress. We'll update as soon as more information becomes available.

Oct 15, 2024

Report: "[iDEAL] Issuer ING is experiencing a major performance drop"

Last update 2024-10-15T09:14:23.873Z

resolved2024-10-15T09:14:23.857Z

The incident has been resolved at the issuer. We'll be monitoring the situation closely but closing this incident.

identified2024-10-15T09:08:16.736Z

iDEAL issuer ING is experiencing major performance issues. For more details, view https://availability.ideal.nl/

Oct 5, 2024

Report: "[Bancontact] 3DS authentication performance drop"

Last update 2024-10-05T19:01:24.374Z

resolved2024-10-05T19:01:24.360Z

The incident has been resolved.

identified2024-10-05T17:11:03.150Z

The issue at Bancontact has been identified and we are awaiting a resolution from their side.

investigating2024-10-05T17:04:29.724Z

We're currently investigating a drop in 3DS authentication performance reported by a provider related to Bancontact card payments.

Report: "[Bancontact] 3DS authentication performance drop"

Last update 2024-10-05T17:05:29.878Z

resolved2024-09-23T08:42:06.863Z

The incident has been resolved at the provider at 10:10 CET.

investigating2024-09-23T07:00:22.930Z

We're currently investigating a drop in 3DS authentication performance reported by a provider related to Bancontact card payments.

Sep 6, 2024

Report: "iDEAL performance issues identified at issuer ABN AMRO"

Last update 2024-09-06T09:18:46.374Z

resolved2024-09-06T09:18:46.362Z

The incident has been resolved For more details check: https://beschikbaarheid.ideal.nl/

monitoring2024-09-06T09:10:19.208Z

We are currently continuing to monitor the situation, although iDEAL has reported the issue as resolved. For more details check: https://beschikbaarheid.ideal.nl/

investigating2024-09-06T08:21:31.576Z

We have identified a performance drop in iDEAL payment conversion with issuer ABN AMRO, we're monitoring the situation. For more details check: https://beschikbaarheid.ideal.nl/

Sep 5, 2024

Report: "Bancontact major performance degradation"

Last update 2024-09-05T08:38:17.097Z

resolved2024-09-05T08:38:17.085Z

The incident has been resolved.

investigating2024-09-05T06:03:10.714Z

We're investigating the root cause of a major performance degradation of Bancontact transactions. We'll update as information comes available

Sep 4, 2024

Report: "iDEAL performance issues identified at issuer Rabobank"

Last update 2024-09-04T11:46:16.562Z

resolved2024-09-04T11:46:16.549Z

The incident has been resolved by the issuer

identified2024-09-04T10:35:21.754Z

We have identified a performance drop in iDEAL payment with issuer Rabobank, we're monitoring the situation. For more details check: https://beschikbaarheid.ideal.nl/

Aug 20, 2024

Report: "iDEAL performance issues identified at issuer ABN AMRO resurfaced"

Last update 2024-08-20T10:00:26.292Z

resolved2024-08-20T10:00:26.274Z

The incident has been resolved.

identified2024-08-20T08:43:13.169Z

The performance of iDEAL issuer ABN AMRO has dropped again, we're monitoring the situation. For more details: https://availability.ideal.nl/

Report: "iDEAL performance issues identified at issuer ABN AMRO"

Last update 2024-08-20T08:38:26.632Z

resolved2024-08-20T08:38:26.618Z

The incident has been resolved by ABN AMRO.

monitoring2024-08-20T07:45:38.015Z

Performance levels have returned to within regular, we're monitoring the situation. For more details check: https://beschikbaarheid.ideal.nl/

identified2024-08-20T07:29:05.490Z

We have identified a performance drop in iDEAL payment with issuer ABN AMRO, we're monitoring the situation awaiting resolution on their side. For more details check: https://beschikbaarheid.ideal.nl/

Jul 24, 2024

Report: "iDEAL performance degradation"

Last update 2024-07-24T10:26:33.935Z

resolved2024-07-24T10:26:33.917Z

This incident has been resolved.

monitoring2024-07-24T08:34:03.909Z

A fix has been implemented by iDEAL and we are monitoring the results.

identified2024-07-24T08:13:15.000Z

We continue standing by for a resolution from iDEAL.

identified2024-07-24T08:12:05.208Z

iDEAL is experiencing general conversion issues across multiple issuers. MultiSafepay is standing by for a resolution from iDEAL.

Jul 1, 2024

Report: "iDEAL performance issues identified at issuer ABN AMRO"

Last update 2024-07-01T15:13:57.989Z

resolved2024-07-01T15:13:57.976Z

The incident has been resolved

identified2024-07-01T14:54:43.376Z

We have identified a performance drop in iDEAL payment with issuer ABN AMRO, we're monitoring the situation. For more details check: https://beschikbaarheid.ideal.nl/

Jun 25, 2024

Report: "Platform performance degradation"

Last update 2024-06-25T12:10:07.282Z

resolved2024-06-25T12:10:07.267Z

The incident has been resolved

monitoring2024-06-25T12:07:52.282Z

We're are monitoring the situation as levels have returned within normal bandwidths since 14:04

investigating2024-06-25T12:03:18.700Z

We are currently experiencing lower performance on our infrastructure with lower payment success rates. Our team is investigating

Jun 10, 2024

Report: "iDEAL performance issues identified at issuer ING"

Last update 2024-06-10T07:35:02.965Z

resolved2024-06-10T07:34:43.000Z

The incident has been resolved by the issuer ING.

monitoring2024-06-10T07:21:35.138Z

The incident has been resolved by ING, we'll be monitoring the situation for now. Fore more details: https://beschikbaarheid.ideal.nl/History?bank=ING

identified2024-06-10T07:02:32.000Z

iDEAL issuer ING is experiencing significant conversion issues, MultiSafepay is standing by on resolution by issuer. For more details check https://beschikbaarheid.ideal.nl/History?bank=ING

Jun 6, 2024

Report: "API - Major disruption"

Last update 2024-06-06T07:16:09.485Z

resolved2024-06-06T07:16:09.473Z

The incident has been resolved. Our team will maintain on standby to monitor closely.

identified2024-06-06T06:12:28.379Z

We have identified an issue in our API affecting payment success rates and general availability. Our team is working on resolving the situation.

Apr 25, 2024

Report: "Customer support - Support over phone is unavailable"

Last update 2024-04-25T13:11:47.521Z

resolved2024-04-25T13:11:47.508Z

The incident has been resolved.

identified2024-04-25T12:37:16.644Z

Due to an issue with our provider, our customer support team is currently unavailable by phone. Please contact our team via email instead.

Feb 1, 2024

Report: "iDEAL performance issues identified at issuer Rabobank"

Last update 2024-02-01T14:37:38.804Z

resolved2024-02-01T14:37:38.789Z

This incident has been resolved at around 15:16. For more details https://beschikbaarheid.ideal.nl/

identified2024-02-01T14:05:17.169Z

iDEAL issuer Rabobank is experiencing significant conversion issues, MultiSafepay is standing by on resolution by issuer. For more details https://beschikbaarheid.ideal.nl/History?bank=Rabobank

Jan 3, 2024

Report: "iDEAL performance issues identified at issuer Rabobank"

Last update 2024-01-03T10:18:57.896Z

resolved2024-01-03T10:18:57.882Z

The incident has been resolved by the issuer Rabobank. For more details https://beschikbaarheid.ideal.nl/History?bank=Rabobank

identified2024-01-03T08:52:55.547Z

iDEAL issuer Rabobank is experiencing significant conversion issues, MultiSafepay is standing by on resolution by issuer. For more details https://beschikbaarheid.ideal.nl/History?bank=Rabobank

Dec 28, 2023

Report: "Bancontact 3DS Outage"

Last update 2023-12-28T13:53:54.794Z

resolved2023-12-28T13:53:54.780Z

The incident has been resolved.

identified2023-12-28T13:17:41.565Z

Bancontact 3DS Authentication is currently facing issues. The problem has been identified, and efforts are underway to find a solution.

Dec 5, 2023

Report: "iDEAL performance issues identified at issuer Rabobank"

Last update 2023-12-05T12:26:47.984Z

resolved2023-12-05T12:26:47.971Z

This incident has been resolved by the issuer Rabobank. For more details https://beschikbaarheid.ideal.nl/History?bank=Rabobank

identified2023-12-05T09:01:30.427Z

iDEAL issuer Rabobank is experiencing significant conversion issues, MultiSafepay is standing by on resolution by issuer. For more details https://beschikbaarheid.ideal.nl/History?bank=Rabobank

Nov 3, 2023

Report: "iDEAL performance issues identified at issuer Rabobank"

Last update 2023-11-03T11:21:04.532Z

resolved2023-11-03T11:21:04.515Z

The incident has been resolved. We'll monitor the situation closely in case of a flare-up.

identified2023-11-03T11:02:39.972Z

iDEAL issuer Rabobank is experiencing significant conversion issues, MultiSafepay is standing by on resolution by issuer. For more details https://beschikbaarheid.ideal.nl/History?bank=Rabobank

Oct 18, 2023

Report: "iDEAL performance issues identified at issuer Rabobank"

Last update 2023-10-18T14:34:08.606Z

resolved2023-10-18T14:34:08.590Z

The incident has been resolved since 14:12 CET

identified2023-10-18T11:02:58.729Z

iDEAL issuer Rabobank is experiencing significant conversion issues, MultiSafepay is standing by on resolution by issuer. For more details https://beschikbaarheid.ideal.nl/History?bank=Rabobank

Report: "iDEAL performance issues identified at issuer Rabobank"

Last update 2023-10-18T10:47:24.013Z

resolved2023-10-18T10:47:23.996Z

This incident has been resolved.

identified2023-10-18T10:18:48.206Z

iDEAL issuer Rabobank is experiencing significant conversion issues, MultiSafepay is standing by on resolution by issuer. For more details https://beschikbaarheid.ideal.nl/History?bank=Rabobank

Oct 16, 2023

Report: "Apple Pay disruption - payment conversion affected"

Last update 2023-10-16T13:23:42.104Z

resolved2023-10-16T13:23:42.089Z

The incident has been resolved by Apple Pay, we're seeing regular conversion levels again.

monitoring2023-10-16T13:08:55.781Z

We're awaiting a fix to be deployed by Apple Pay. For some more details: https://www.apple.com/nl/support/systemstatus/

identified2023-10-16T12:02:34.660Z

Apple Pay is experiencing a full disruption originating from outside of our platform. We're awaiting resolution by Apple Pay.

Sep 14, 2023

Report: "Disruption of platform - payments are affected"

Last update 2023-09-14T08:29:21.681Z

resolved2023-09-14T08:29:21.665Z

The incident has been resolved and all systems are operational.

identified2023-09-14T08:24:47.172Z

We have identified the issue and payments are being accepted again since 10:20 CEST. Full recovery will be achieved shortly.

investigating2023-09-14T08:03:06.162Z

Our platform and services are experiencing a full disruption, payments are affected at this point. We are aware of the situation and our team is investigating, we will update as soon as possible.

Sep 7, 2023

Report: "iDEAL performance issues identified at issuer Rabobank"

Last update 2023-09-07T07:44:10.251Z

resolved2023-09-07T07:44:10.237Z

The incident has been resolved.

identified2023-09-07T06:07:59.973Z

Several iDEAL issuers are experiencing (partial) outages, amongst them Rabobank and SNS. We are awaiting resolution of these issues from these parties. For more details: https://beschikbaarheid.ideal.nl/

investigating2023-09-07T05:51:58.659Z

iDEAL transactions are impacted by a lower conversion at Rabobank, our team is currently investigating the cause. We will provide updates on status and cause as they come available.

Aug 14, 2023

Report: "Web hook Payment Notifications"

Last update 2023-08-14T12:44:36.684Z

resolved2023-08-14T11:50:50.219Z

This incident has been resolved.

monitoring2023-08-14T11:35:04.144Z

A fix has been implemented and we are monitoring the results.

investigating2023-08-14T11:00:58.000Z

Our Payment notification webhook service is experiencing partial performance degradation. Payments are not affected. The issue is under investigation.

Aug 10, 2023

Report: "iDEAL performance issues with Rabobank"

Last update 2023-08-10T12:29:05.915Z

resolved2023-08-10T12:29:05.902Z

The incident has been resolved by Rabobank since 14:00 CEST. For more details https://beschikbaarheid.ideal.nl/History?bank=Rabobank

identified2023-08-10T09:59:26.378Z

iDEAL issuer Rabobank is experiencing significant conversion issues culminating to full outage, MultiSafepay is standing by on resolution by issuer. For more details https://beschikbaarheid.ideal.nl/History?bank=Rabobank

Jul 18, 2023

Report: "iDEAL performance issues with Rabobank"

Last update 2023-07-18T15:01:31.136Z

resolved2023-07-18T15:01:31.120Z

The incident has been resolved by Rabobank

identified2023-07-18T11:48:26.800Z

Rabobank is experiencing conversion issues intermittently that might result in a lower conversion on iDEAL payments. For more details please check: https://beschikbaarheid.ideal.nl/History?bank=Rabobank

Jun 12, 2023

Report: "Mastercard performance degradation for 3D Secure"

Last update 2023-06-12T15:56:35.868Z

resolved2023-06-12T15:56:29.850Z

The incident has been resolved by Mastercard since 16:21 CET

identified2023-06-12T11:33:06.561Z

The issue has been identified on MasterCard side. Awaiting resolution.

Jun 2, 2023

Report: "iDEAL performance issues with ING"

Last update 2023-06-02T14:21:37.300Z

resolved2023-06-02T14:21:37.282Z

The incident appears to have been resolved by ING around 16:00 CEST. We're closing the incident for now. For more details: https://beschikbaarheid.ideal.nl/

identified2023-06-02T11:30:26.975Z

ING is experiencing performance issues with handling iDEAL, we're currently monitoring the situation and awaiting resolution by ING. Other issuers are not affected at this point. For more details: https://beschikbaarheid.ideal.nl/History?bank=ING

May 12, 2023

Report: "iDEAL performance issues with ING"

Last update 2023-05-12T11:31:52.091Z

resolved2023-05-12T11:31:52.078Z

This incident has been resolved.

investigating2023-05-12T11:30:37.671Z

We are continuing to investigate this issue.

investigating2023-05-12T10:46:06.788Z

An issue has been identified at iDEAL issuer ING, we're awaiting resolution by ING. For more details: https://beschikbaarheid.ideal.nl/

May 9, 2023

Report: "Merchant Control Panel - degraded performance"

Last update 2023-05-09T10:04:28.906Z

resolved2023-05-09T10:04:28.894Z

The incident has been resolved. Payment processing has not been affected, only temporarily the display in the Dashboard.

identified2023-05-09T09:49:18.865Z

Identified an issue with the Dashboard not showing transactions in search or in the detail view. Currently our team is working on a fix, there is no impact on actual transaction processing.

May 8, 2023

Report: "iDEAL performance issues with ING"

Last update 2023-05-08T09:52:49.407Z

resolved2023-05-08T09:52:49.397Z

The incident appears to have been resolved by ING. Our team will monitor the situation closely.

identified2023-05-08T09:21:00.475Z

An issue has been identified at iDEAL issuer ING, we're awaiting resolution by ING. For more details: https://beschikbaarheid.ideal.nl/

Apr 23, 2023

Report: "MasterCard performance degradation - payment conversion affected"

Last update 2023-04-23T18:34:05.743Z

resolved2023-04-23T18:34:05.729Z

The incident has been resolved by MasterCard.

investigating2023-04-23T16:10:11.267Z

We have identified an issue with MasterCard transactions outside of our infrastructure since 17:10 CEST Currently we're monitoring the situation and awaiting resolution by MasterCard. Payment performance is affected for MasterCard transactions.

Apr 13, 2023

Report: "Belfius - elevated error rate with Belfius payment method"

Last update 2023-04-13T18:22:11.897Z

resolved2023-04-13T18:22:11.885Z

The incident has been resolved by Belfius. We’ll close the incident.

identified2023-04-13T17:52:50.909Z

We have identified the issue(s) and are awaiting resolution by Belfius. The payment method itself is experiencing elevated error rates. We're closely monitoring the situation and will update you as soon as possible

Mar 21, 2023

Report: "ING iDEAL outage - iDEAL transactions impacted"

Last update 2023-03-21T10:32:51.223Z

resolved2023-03-21T10:32:51.211Z

The incident has been resolved by ING. For more information: https://beschikbaarheid.ideal.nl/

monitoring2023-03-21T10:11:00.066Z

Performance levels are returning back to regular levels. We'll monitor the situation closely and close the incident once fully resolved. More details: https://beschikbaarheid.ideal.nl/

identified2023-03-21T09:49:19.277Z

ING is experiencing an outage impacting iDEAL transactions. Other issuers are not impacted currently. For more information: https://beschikbaarheid.ideal.nl/

Mar 15, 2023

Report: "Mastercard performance degradation - payment conversion affected"

Last update 2023-03-15T10:46:56.150Z

resolved2023-03-15T10:46:56.134Z

The incident has been resolved since 11:32 CET. Conversion rates have returned to regular levels. Our team will remain to closely monitoring the service.

identified2023-03-15T10:39:38.846Z

The issue is identified to be related with the 3D Secure Directory and is affecting Visa, MasterCard and American Express transactions. Our team is working on identifying the cause.

investigating2023-03-15T09:13:44.109Z

Currently we're investigating an issue with MasterCard transactions performing at a lower conversion rate. Investigation is in progress of root cause. We'll update once more information is available