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Summary: Some of our services experienced a brief period of unavailability. During this time, users may have encountered connectivity issues or temporary service interruptions. Root Cause: The incident was triggered by an unexpected infrastructure event that temporarily impacted service capacity. Automated recovery mechanisms were engaged and normal operations resumed promptly. Resolution: Our engineering team continue to monitor the situation closely and services have since been fully restored now. We apologize for any inconvenience this may have caused and appreciate your continued trust.

A issue was found on a frontend component and a fix was applied. We apologize for any inconvenience caused and thank you for your patience and understanding.

We encountered an issue affecting some of the Create APIs, where the response header returned an incorrect location. The problem was identified and resolved, and the service is now fully operational. Incident duration: 26/03/2025 - 19:00 to 28/03/2025 - 13:10. If you encountered difficulties during this period, we recommend retrying your video uploads. Should you experience any further issues or require assistance, please contact our support team. We apologize for any inconvenience caused and thank you for your patience and understanding.

Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform, with the primary LSPro server being temporary unavailable. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us.

Investigating - Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Dear movingimage Users, We have identified the cause of this issue and are working to resolve it as soon as possible. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

This incident has been resolved.

The services are operational again, but we are still investigating the cause. When we have further information, we will post an update on the status page.

Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. Affected is VideoManager Pro playback of videos with a geo-blocking security policy. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We have identified the cause of this issue and are working to resolve it as soon as possible. The affected services are listed below this email, and on our status page. No data was lost, and videos are yet playable, but not being displayed on the asset manager. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below: - Webcast Manager Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Description: This afternoon, we experienced a failure in our LSPRO viewer service, affecting a subset of users' ability to play videos. Our team identified and resolved the issue promptly. We apologize for any inconvenience this may have caused. Status: Resolved Impact: Users may have experienced interruptions or inability to view videos during this period. Resolution: The issue has been fixed and the service is fully operational. Next Steps: We are investigating the root cause to prevent future occurrences and enhance system reliability. Thank you for your patience and understanding.

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

Dear movingimage Users, We are investigating an issue that is affecting the movingimage LiveStream Pro Manager. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. It affected any requests sent to the /csr endpoint to be cached with a wrong redirection, which are now fixed. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We have identified the cause of this issue and are working to resolve it as soon as possible. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

This incident has been resolved.

This incident has been resolved.

Dear movingimage Users, We have identified the cause of this issue and are working to resolve it as soon as possible. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Identified issue with database connection related to Azure maintenance.

We are currently investigating this issue.

Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below: - LSPRO - RTMPS ingest Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. Issue Identified: On November 21, 2023, at 10:05, our VOD services experienced degraded performance, resulting in suboptimal access and streaming of on-demand video content for our users. Timeline of Events: Start Time: November 21, 2023, at 10:05 (CET) - Initial Detection and Response: Our monitoring systems promptly alerted us to performance issues in the VOD services. Our technical team swiftly initiated an investigation to assess and mitigate the impact. Actions Taken: - Mitigation Efforts: Immediate steps were taken to alleviate the degraded performance, including adjustments to server configurations and optimizations to improve streaming speeds. Impact on Users: During the period of degraded performance, users may have experienced slower loading times and occasional buffering while accessing on-demand video content. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below. Impact on Users: - During the disruption period, users may have experienced difficulty logging in or accessing the applications if a authentication token has expired. Next Steps: - Continued Monitoring: We are actively monitoring the situation to ensure stability and reliability in our authentication services. Your movingimage Team

Dear Webcast customers, We had temporary issues with the engine in charge of the chat which let to an outage of the chat function during a live event. The issue was solved 4:35pm. Everything is working normal again. We apologize for the inconvenience this may have caused.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Fix still in progress

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Videos currently not being played. We are investigating the issue.

Auth service fully operarational again.

Fix applied - service operational again

We found an issue on our auth service database and a fix is being performed.

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

We've been notified that primary wowza streaming service isn't working. After short investigation we isolated the issue and successfully applied fix.

This incident has been resolved.

We are currently investigating this issue.

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

We are continuing to investigate this issue.

Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

We are continuing to work on a fix for this issue.

Dear movingimage Users, We have identified the cause of this issue and are working to resolve it as soon as possible. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating this issue.

Summary: We are issuing an update on the incident that occurred earlier this morning, resulting in service degradation. Our engineering team identified the issue and a fix was applied. As of this moment, the situation has been resolved, and our services are returning to normalcy. Incident Details: At 4:00 AM UTC, we noticed a degradation in our playout service, resulting in some video requests fails. Immediate investigation was initiated by our on-call engineering team to ascertain the root cause of the disruption. Root Cause: After thorough analysis, the engineering team identified the root cause as a configuration discrepancy. This caused intermittent connectivity issues for 20% of the video playout requests during the incident period. Current Status: As of this update, the service has been restored, and users should experience normal functionality. Our monitoring systems are actively verifying the service health to ensure complete stability. Next Steps: While the issue has been resolved, our engineering team will continue to closely monitor the situation to ensure there are no lingering effects or potential regressions. A post-incident review will be conducted to analyze the event thoroughly and implement preventive measures to mitigate the chances of similar incidents in the future. We apologize for any inconvenience this service degradation may have caused. We greatly value your trust in our services, and we assure you that we remain committed to providing a reliable and seamless experience. Should you encounter any further concerns or require assistance, please do not hesitate to reach out to our support team.

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We want to address a minor issue with the display of our streaming servers' availability status. Currently, the status is inaccurately shown as "inactive"; however, please be assured that all servers are fully operational and can be used without any disruptions. Our engineering team has identified the cause of this issue and has a fix ready to be applied. To ensure a smooth process, the fix will be implemented by the end of the day after all ongoing events have completed. This way, your streaming experience won't be affected during crucial events. We appreciate your understanding and patience while we resolve this matter. Should you have any questions or concerns, please feel free to reach out to our support team, available 24/7. Thank you for trusting in our service. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We have identified the cause of this issue and are working to resolve it as soon as possible. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below: - VMPro Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage users, We have identified an issue which is the root cause for DVRs being unreachable in Post-Live status of an Webcast event. The resolution will take some time, but we will post an update on the status page when it is working again. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected functionality is FTP upload to VideoManager Pro. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

This incident has been resolved.

Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, This morning we saw intermediary glitches on the main streaming server while the secondary/backup server remained unaffected. We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team