Is Motus LLC Down Right Now? Check if there is a current outage ongoing.

Motus LLC is currently Operational

Last checked 2025-06-14T13:55:50.089Z from Motus LLC's official status page

Historical record of incidents for Motus LLC

Jul 31, 2024

Report: "Mobile Applications Issue"

Last update 2024-07-31T22:04:04.553Z

resolved2024-07-31T22:04:04.541Z

This has been resolved.

identified2024-07-31T21:37:29.769Z

We are experiencing intermittent issues with our Mobile Application.

Jul 19, 2024

Report: "Motus MMS Outage"

Last update 2024-07-19T14:13:06.207Z

resolved2024-07-19T14:13:06.191Z

This incident has been resolved.

monitoring2024-07-19T11:25:20.398Z

We have brought the system back online and are monitoring the situation at this time.

investigating2024-07-19T10:26:18.295Z

This incident appears to be related to a global IT outage that is underway, and we are reaching out to our vendors at this time for an update.

investigating2024-07-19T09:35:32.130Z

Our Motus MMS solution is experiencing an outage and we are investigating the issue.

May 17, 2024

Report: "Intermittent Motus Mobile Application Errors"

Last update 2024-05-17T21:09:24.662Z

resolved2024-05-17T21:09:24.647Z

All systems are fully operational again

monitoring2024-05-17T19:48:49.067Z

A fix has been implemented and we are monitoring the results.

investigating2024-05-17T18:36:13.391Z

We are currently experiencing an intermittent issue with our Motus App. Trip tracking and trip saving functions are not impacted by this issue. Please continue to use the app as normal.

Apr 1, 2024

Report: "Mobile Application Error Submitting miles"

Last update 2024-04-01T19:31:42.392Z

resolved2024-04-01T19:31:42.376Z

This incident has been resolved.

monitoring2024-04-01T16:52:06.972Z

We have identified and resolved the issue and are monitoring the system.

investigating2024-04-01T14:24:52.093Z

We are continuing to investigate this issue.

investigating2024-04-01T14:24:45.593Z

We are aware of the concern you are experiencing with our mobile app and submitting miles. You can submit your miles by logging into your account at www.motus.com. Our technical team is working on it right now. We apologize for the inconvenience during this submission period.

investigating2024-04-01T14:17:09.022Z

We are aware of the concern you are experiencing with our mobile app and submitting miles. Our technical team is working on it right now. We apologize for the inconvenience during this submission period.

Jan 2, 2024

Report: "Userportal Heartbeat is Down"

Last update 2024-01-02T18:59:33.485Z

resolved2024-01-02T18:59:33.469Z

This incident has been resolved.

monitoring2024-01-02T16:07:01.705Z

A fix is in place and we will continue to monitor for stability.

monitoring2024-01-02T15:56:18.282Z

A fix has been implemented and we are monitoring the results.

investigating2024-01-02T14:32:05.761Z

We are currently investigating this issue.

Aug 18, 2023

Report: "Error saving trips"

Last update 2023-08-18T01:36:22.972Z

resolved2023-08-18T01:36:22.955Z

This incident has been resolved.

identified2023-08-17T20:48:24.000Z

We have identified the root cause, and are working to correct the mileage/trip concern. All trip data is being saved and will be visible in the mileage log once the technical situation is resolved.

investigating2023-08-17T19:37:00.000Z

We are investigating errors saving trips from both the mobile application as well as the web application

Jul 17, 2023

Report: "Resolved - Motus.com and Mobile Application Outage"

Last update 2023-07-17T18:50:28.479Z

resolved2023-07-17T17:00:00.000Z

Full access has been restored to the site and mobile application. You will now be able to sign in as normal.

Apr 3, 2023

Report: "Some drivers are reporting issues with submitting mileage."

Last update 2023-04-03T18:53:26.292Z

resolved2023-04-03T18:53:26.280Z

This incident has been resolved.

monitoring2023-04-03T16:43:44.403Z

We are continuing to monitor for any further issues.

monitoring2023-04-03T16:43:14.630Z

Mileage entry should be fully operational now, and we are monitoring to our systems to ensure our resolution.

identified2023-04-03T15:51:13.254Z

We have identified the issue and are working on a resolution.

Feb 27, 2023

Report: "Users receiving errors while uploading insurance documents"

Last update 2023-02-27T18:23:53.579Z

resolved2023-02-27T18:23:53.568Z

This issue has been resolved

monitoring2023-02-27T18:23:31.929Z

We are continuing to monitor for any further issues.

monitoring2023-02-27T16:12:52.483Z

We have found the issue and implemented a resolution. We are monitoring the situation right now to validate the fix.

investigating2023-02-27T16:12:05.534Z

We are continuing to investigate this issue.

investigating2023-02-27T15:09:38.714Z

We are investigating an issue where users are receiving errors when submitting their insurance documents. Our team is working on identifying the problem.

Jan 4, 2023

Report: "Customer Care phone systems are down"

Last update 2023-01-04T23:29:40.055Z

resolved2023-01-04T23:29:40.041Z

Issue with our phone vendor has been resolved.

identified2023-01-04T20:26:54.891Z

We are working with our phone vendor and the issue is being resolved. If you are not able to reach us, please try again later.

investigating2023-01-04T20:03:34.252Z

We are continuing to investigate this issue.

investigating2023-01-04T20:00:20.628Z

The phone system used to reach Motus Customer Care is down

Sep 1, 2022

Report: "Issues loading reports"

Last update 2022-09-01T21:08:18.587Z

resolved2022-09-01T21:08:18.572Z

This incident has been resolved.

monitoring2022-09-01T21:03:04.637Z

A fix has been implemented and we are monitoring the results.

identified2022-09-01T19:34:12.348Z

We've identified an issue causing reports to fail to load, and are working to address it

Aug 23, 2022

Report: "Users getting permission denied when accessing reportss"

Last update 2022-08-23T23:52:21.199Z

resolved2022-08-23T23:52:21.182Z

This incident has been resolved.

identified2022-08-23T22:39:54.123Z

We are implementing a fix and are restoring access

investigating2022-08-23T21:22:41.530Z

We are currently investigating reports of users getting a permission denied message when accessing reports

Jun 21, 2022

Report: "Timeouts and erroring requests"

Last update 2022-06-21T17:46:07.378Z

resolved2022-06-21T17:46:07.364Z

This incident has been resolved.

monitoring2022-06-21T17:03:48.248Z

A fix has been implemented and we are monitoring the results.

identified2022-06-21T14:04:07.767Z

The issue has been identified and a fix is being implemented.

Jan 12, 2022

Report: "Tableau Reporting Downtime"

Last update 2022-01-12T14:50:41.987Z

resolved2022-01-12T14:50:41.971Z

This incident has been resolved.

identified2021-12-14T18:53:33.127Z

Tableau Reporting is unavailable at this time due to vulnerability to the log4shell exploit. We are awaiting an estimated fix time from the vendor. We apologize for the inconvenience.

Dec 15, 2021

Report: "We are investigating reported issues with logging in and accessing the site"

Last update 2021-12-15T18:51:58.059Z

resolved2021-12-15T18:51:58.038Z

This incident has been resolved.

monitoring2021-12-15T16:24:22.309Z

A fix has been implemented and we are monitoring the results.

identified2021-12-15T16:09:32.785Z

AWS has identified a networking issue on their end and are working on resolving.

investigating2021-12-15T15:36:34.091Z

We are investigating reported issues with logging in and accessing the site

Dec 7, 2021

Report: "SFTP Outage"

Last update 2021-12-07T21:38:51.483Z

resolved2021-12-07T21:38:51.464Z

This incident has been resolved.

monitoring2021-12-07T20:15:00.133Z

SFTP connectivity is back, we're continuing to monitor

identified2021-12-07T19:03:02.229Z

We're monitoring an outage in our SFTP service

Sep 27, 2021

Report: "Application Errors"

Last update 2021-09-27T17:10:22.683Z

resolved2021-09-27T17:10:22.665Z

This incident has been resolved.

monitoring2021-09-27T15:16:20.752Z

A fix has been implemented and we are monitoring the results.

identified2021-09-27T14:34:49.509Z

We are continuing to work on a fix for this issue.

identified2021-09-27T14:27:27.030Z

The issue has been identified and a fix is being implemented.

Aug 31, 2021

Report: "8/31/2021 - Degraded Amazon Performance"

Last update 2021-08-31T23:17:19.994Z

resolved2021-08-31T23:17:19.978Z

This incident has been resolved.

identified2021-08-31T20:02:50.364Z

Amazon is experiencing issues in one of their cloud environments which is causing several of our third-party providers to have issues. We are continuing to monitor the situation and take mitigating steps where possible

Aug 5, 2021

Report: "We are investigating performance issues"

Last update 2021-08-05T20:12:57.271Z

resolved2021-08-05T20:12:57.252Z

This incident has been resolved.

monitoring2021-08-05T18:21:20.723Z

Performance issues are resolved, we are continuing to monitor.

investigating2021-08-05T16:22:30.316Z

We are investigating performance issues

Jul 30, 2021

Report: "Investigating performance issues"

Last update 2021-07-30T17:38:22.690Z

resolved2021-07-30T17:38:22.668Z

This incident has been resolved.

monitoring2021-07-30T17:01:54.277Z

A fix has been implemented and we are monitoring the results.

identified2021-07-30T16:25:39.563Z

We are continuing to work on a fix for this issue.

identified2021-07-30T15:26:03.859Z

We have identified the issue and are working to resolve it.

investigating2021-07-30T13:34:02.363Z

We are continuing to investigate this issue.

investigating2021-07-30T13:15:28.989Z

We are currently investigating performance issues

Jul 29, 2021

Report: "Outage in mobile API services"

Last update 2021-07-29T20:17:34.380Z

resolved2021-07-29T20:17:34.367Z

This incident has been resolved.

monitoring2021-07-29T17:18:50.747Z

A fix has been implemented and we are monitoring the results.

investigating2021-07-29T17:02:58.910Z

We are currently investigating this issue.

Jun 1, 2021

Report: "Investigating Site Performance"

Last update 2021-06-01T19:05:26.984Z

resolved2021-06-01T19:05:26.967Z

This incident has been resolved.

monitoring2021-06-01T17:42:29.104Z

A fix has been implemented and we are monitoring the results.

investigating2021-06-01T17:31:14.008Z

We are continuing to investigate this issue.

investigating2021-06-01T17:21:46.311Z

We are currently investigating and issue with all Motus services

Apr 16, 2021

Report: "Investigating errors in logging in"

Last update 2021-04-16T23:22:34.657Z

resolved2021-04-16T23:22:34.639Z

This incident has been resolved.

monitoring2021-04-16T22:31:20.392Z

A fix has been implemented and we are monitoring the results.

identified2021-04-16T22:31:05.423Z

We are continuing to work on a fix for this issue.

identified2021-04-16T21:29:16.119Z

We have identified the issue and are implementing a fix

investigating2021-04-16T20:50:07.381Z

We are currently investigating this issue.

Apr 7, 2021

Report: "Issues with location searching"

Last update 2021-04-07T22:18:51.435Z

resolved2021-04-07T22:18:51.417Z

This incident has been resolved.

monitoring2021-04-07T21:41:11.242Z

A fix has been implemented and we are monitoring the results.

investigating2021-04-07T21:22:18.413Z

We are investigating reports with location searching in our mobile app

Apr 6, 2021

Report: "Major Outage"

Last update 2021-04-06T03:58:58.975Z

resolved2021-04-06T03:58:58.961Z

This incident has been resolved.

monitoring2021-04-06T03:50:59.764Z

A fix has been implemented and we are monitoring the results.

identified2021-04-06T03:24:31.658Z

The issue has been identified and a fix is being implemented.

investigating2021-04-06T02:28:44.190Z

We are currently investigating this issue.

Mar 25, 2021

Report: "Partial outage"

Last update 2021-03-25T15:07:14.641Z

resolved2021-03-25T15:07:14.624Z

This incident has been resolved.

investigating2021-03-25T15:05:11.068Z

We are currently investigating this issue.

Mar 24, 2021

Report: "Major Outage"

Last update 2021-03-24T04:59:56.577Z

resolved2021-03-24T04:59:56.561Z

This incident has been resolved.

monitoring2021-03-24T04:19:54.700Z

A fix has been implemented and we are monitoring the results.

identified2021-03-24T04:05:55.181Z

The issue has been identified and a fix is being implemented.

monitoring2021-03-24T04:00:42.474Z

A fix has been implemented and we are monitoring the results.

investigating2021-03-24T03:12:45.171Z

We are continuing to investigate this issue.

investigating2021-03-24T03:12:10.479Z

We are currently investigating this issue.

Mar 5, 2021

Report: "Motus applications errors"

Last update 2021-03-05T05:30:55.475Z

resolved2021-03-05T05:30:55.458Z

This incident has been resolved.

monitoring2021-03-05T05:30:44.041Z

We are continuing to monitor for any further issues.

monitoring2021-03-05T03:43:08.091Z

We are continuing to monitor for any further issues.

monitoring2021-03-05T01:46:47.994Z

A fix has been implemented and we are monitoring the results.

investigating2021-03-05T01:34:36.733Z

We are currently investigating this issue.

Report: "Application errors"

Last update 2021-03-05T00:27:05.542Z

resolved2021-03-05T00:27:05.529Z

This incident has been resolved.

monitoring2021-03-04T22:31:06.132Z

A fix has been implemented and we are monitoring the results.

investigating2021-03-04T21:13:26.781Z

We are currently investigating this issue.

Mar 4, 2021

Report: "Application errors"

Last update 2021-03-04T19:12:57.891Z

resolved2021-03-04T19:12:57.877Z

This incident has been resolved.

monitoring2021-03-04T18:45:28.595Z

A fix has been implemented and we are monitoring the results.

investigating2021-03-04T18:38:51.035Z

We are currently investigating this issue.

Mar 3, 2021

Report: "Errors with Motus applications"

Last update 2021-03-03T00:57:54.002Z

resolved2021-03-03T00:57:53.990Z

This incident has been resolved.

monitoring2021-03-02T23:26:11.507Z

We are continuing to monitor for any further issues.

monitoring2021-03-02T23:25:32.926Z

A fix has been implemented and we are monitoring the results.

investigating2021-03-02T22:48:48.297Z

We are currently investigating this issue.

Jan 20, 2021

Report: "We are investigating instability in the Motus app"

Last update 2021-01-20T17:37:30.144Z

resolved2021-01-20T17:37:30.129Z

This incident has been resolved.

monitoring2021-01-20T14:56:44.908Z

A fix has been implemented and we are monitoring the results.

identified2021-01-20T14:51:58.794Z

The issue has been identified and a fix is being implemented.

investigating2021-01-20T14:29:35.804Z

We are investigating instability in the Motus app

Nov 20, 2020

Report: "Issues with our mobile application"

Last update 2020-11-20T01:15:26.073Z

resolved2020-11-20T01:15:26.061Z

This incident has been resolved.

monitoring2020-11-19T22:28:12.935Z

A fix has been implemented and we are monitoring the results.

investigating2020-11-19T19:07:19.507Z

We are currently investigating this issue.

Nov 18, 2020

Report: "Login Issues"

Last update 2020-11-18T15:28:23.668Z

resolved2020-11-18T15:28:23.649Z

This incident has been resolved.

monitoring2020-11-18T14:35:34.906Z

A fix has been implemented and we are monitoring the results.

investigating2020-11-18T14:28:47.184Z

We are investigating reports of issues with our web and mobile applications

Oct 19, 2020

Report: "Issue with 3rd party mapping provider"

Last update 2020-10-19T16:44:38.756Z

resolved2020-10-19T16:44:38.741Z

This incident has been resolved.

monitoring2020-10-19T16:24:25.663Z

Our vendor has implemented a fix. We are monitoring the system for any further issues

investigating2020-10-19T13:42:13.045Z

We are investigating reports of mapping issues with our mapping provider. This may cause issues with entering trips on our mobile and web applications.

Oct 13, 2020

Report: "Problems logging in"

Last update 2020-10-13T19:56:25.875Z

resolved2020-10-13T19:56:25.862Z

This incident has been resolved.

monitoring2020-10-13T16:50:54.754Z

A fix has been implemented and we are monitoring the results.

investigating2020-10-13T16:38:46.949Z

We are currently experiencing issues preventing users from logging in

Oct 9, 2020

Report: "Motus phone systems are down"

Last update 2020-10-09T15:41:50.902Z

resolved2020-10-09T15:38:54.000Z

Phones are open and issue has been mitigated by our vendor.

identified2020-10-09T14:12:32.994Z

We are continuing to work on a fix for this issue.

identified2020-10-09T14:09:31.345Z

The issue has been identified and a fix is being implemented.

investigating2020-10-09T14:09:21.000Z

We are unable to answer calls because of an outage with our phone system due to a problem with our vendor. Our technical team is actively working with our vendor to restore service. Chat support is available by logging into your account. Our status page at status.motus.com will be updated when the problem is resolved. Thank you for your patience.

Oct 5, 2020

Report: "Blank page after login"

Last update 2020-10-05T13:04:45.373Z

resolved2020-10-05T13:04:45.357Z

This incident has been resolved.

monitoring2020-10-04T21:57:25.742Z

Some users were experiencing a blank page after login. We have implemented a fix for this and are monitoring.

Sep 28, 2020

Report: "SSO problems"

Last update 2020-09-28T21:28:22.881Z

resolved2020-09-28T21:28:22.871Z

This incident has been resolved.

monitoring2020-09-28T16:36:42.710Z

A fix has been implemented and we are monitoring the results.

identified2020-09-28T16:36:36.833Z

We are continuing to work on a fix for this issue.

identified2020-09-28T16:28:35.222Z

The issue has been identified and a fix is being implemented.

investigating2020-09-28T16:28:30.264Z

We are continuing to investigate this issue.

investigating2020-09-28T15:45:49.312Z

We are currently investigating this issue.

Sep 24, 2020

Report: "Intermittent connectivity issues with mobile apps"

Last update 2020-09-24T13:00:37.028Z

resolved2020-09-24T13:00:37.013Z

This incident has been resolved.

monitoring2020-09-24T12:30:53.568Z

We are continuing to monitor for any further issues.

monitoring2020-09-24T12:30:49.191Z

A fix has been implemented and we are monitoring the results.

investigating2020-09-24T11:20:35.033Z

We are currently investigating this issue.

Sep 10, 2020

Report: "Website availability issues"

Last update 2020-09-10T14:10:41.640Z

resolved2020-09-10T14:10:41.624Z

This incident has been resolved.

monitoring2020-09-10T12:45:53.920Z

We have implemented a fix and are monitoring the system

identified2020-09-10T12:31:32.553Z

We have identified the issue and are working on a solution.

investigating2020-09-10T12:15:37.258Z

Some users are unable to log in to the Motus site. We are continuing to investigate this issue.

investigating2020-09-10T12:07:04.510Z

We are currently investigating this issue.

Sep 3, 2020

Report: "Issue with mobile APIs"

Last update 2020-09-03T21:32:27.128Z

resolved2020-09-03T21:32:27.116Z

This incident has been resolved.

monitoring2020-09-03T21:07:48.997Z

A fix has been implemented and we are monitoring the results.

investigating2020-09-03T19:54:48.192Z

We are experience an issue processing API requests from our mobile application

Aug 10, 2020

Report: "Motus applications errors"

Last update 2020-08-10T20:05:09.050Z

resolved2020-08-10T20:05:09.034Z

This incident has been resolved.

monitoring2020-08-10T14:53:37.000Z

A fix has been implemented and we are monitoring the results.

investigating2020-08-10T14:37:40.682Z

We are continuing to investigate this issue.

investigating2020-08-10T14:02:05.083Z

We are looking into issues where some of the motus applications are showing errors

Jul 30, 2020

Report: "Service Disruption"

Last update 2020-07-30T03:02:05.164Z

resolved2020-07-30T03:02:05.146Z

This incident has been resolved.

monitoring2020-07-29T21:34:13.491Z

Services have healed and we are closely monitoring the situation

investigating2020-07-29T20:49:40.389Z

We are aware of an issue impacting drivers' ability to add trips, and are currently investigating

Mar 12, 2020

Report: "Degraded performance"

Last update 2020-03-12T17:10:02.674Z

resolved2020-03-12T17:10:02.638Z

This incident has been resolved.

monitoring2020-03-12T15:41:03.287Z

A fix has been implemented and we are monitoring the results.

investigating2020-03-12T15:06:38.840Z

We are currently investigating this issue.

Feb 16, 2020

Report: "Intermittent service disruption"

Last update 2020-02-16T15:57:47.610Z

resolved2020-02-16T15:57:47.594Z

This incident has been resolved.

monitoring2020-02-16T14:43:37.742Z

A fix has been implemented and we are monitoring the results.

investigating2020-02-16T13:53:24.115Z

Our apps and services are experiencing some turbulence, we are investigating

Jan 16, 2020

Report: "Login Errors"

Last update 2020-01-16T20:08:30.284Z

resolved2020-01-16T20:08:30.237Z

This incident has been resolved.

monitoring2020-01-16T17:33:49.117Z

A fix has been implemented and we are monitoring the results.

investigating2020-01-16T17:22:38.616Z

We are investigating reports of errors when logging in to motus.com.

Jan 15, 2020

Report: "Increased error rates on some applications"

Last update 2020-01-15T21:34:12.410Z

resolved2020-01-15T21:34:12.393Z

This incident has been resolved.

monitoring2020-01-15T21:09:07.329Z

A fix has been implemented and we are monitoring the results.

investigating2020-01-15T20:52:33.335Z

We are investigating higher than normal error rates on some applications.

Jan 2, 2020

Report: "Slow response time on some apps"

Last update 2020-01-02T14:40:15.418Z

resolved2020-01-02T14:40:15.404Z

This incident has been resolved.

monitoring2020-01-02T14:23:19.645Z

A fix has been implemented and we are monitoring the results.

investigating2020-01-02T13:32:23.911Z

We are currently investigating reports of slowness on our web and mobile applications

Dec 31, 2019

Report: "Slowness on our site"

Last update 2019-12-31T22:50:07.243Z

resolved2019-12-31T22:50:07.228Z

This incident has been resolved.

monitoring2019-12-31T22:49:07.775Z

A fix has been implemented and we are monitoring the results.

investigating2019-12-31T22:30:42.434Z

We are currently investigating reports of slow performance on our site.