Historical record of incidents for Mosaic
Report: "Log In Issue in Mosaic"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We have recently been made aware of an issue where some users are experiencing difficulties logging into Mosaic. Users who are already logged in to the platform should not be affected. We understand the inconvenience and frustration this may cause, and we sincerely apologize for any disruption this may have brought to your activities. Our technical team is already investigating the cause of this problem and is working tirelessly to rectify the issue as quickly as possible. Our primary goal is to ensure seamless and uninterrupted service to all of our users. In the meantime, if you encounter any difficulties or need further assistance, please don't hesitate to reach out to our Support Team at support@mosaicapp.com.
Report: "Acknowledgement of Access Issue in Mosaic"
Last updateThis incident has been resolved.
We have recently been made aware of an issue where some users are experiencing difficulties accessing the application. We understand the inconvenience and frustration this may cause, and we sincerely apologize for any disruption this may have brought to your activities. Our technical team is already investigating the cause of this problem and is working tirelessly to rectify the issue as quickly as possible. Our primary goal is to ensure seamless and uninterrupted service to all of our users. In the meantime, if you encounter any difficulties or need further assistance, please don't hesitate to reach out to our Support Team at support@mosaicapp.com.
Report: "Acknowledgement of Access Issue in Mosaic"
Last updateAccess to https://projects.mosaicapp.com has been restored for users. The disruption was caused by an issue with one of our third-party service providers, which has now been fully addressed by their technical team.
https://projects.mosaicapp.com might not be available for all users in US regions. Our team has identified that the issue is due to a disruption with one of our third-party service providers. We are closely monitoring the situation.
We have recently been made aware of an issue where some users are experiencing difficulties accessing or logging into our application. We understand the inconvenience and frustration this may cause, and we sincerely apologize for any disruption this may have brought to your activities. Our technical team is already investigating the cause of this problem and is working tirelessly to rectify the issue as quickly as possible. Our primary goal is to ensure seamless and uninterrupted service to all of our users. In the meantime, if you encounter any difficulties or need further assistance, please don't hesitate to reach out to our Support Team at support@mosaicapp.com.
Report: "Degraded Performance of Integrations for Some Users"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Mosaic is unavailable for some users"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Interruption in Vision Hosted TimeEntry integrations"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
There have been interruptions in fetching new time entries from Vision Hosted databases. The issue should be resolved within 24h.