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One of our hosting service providers is currently having an outage. As a result, https://monta.com is currently unavailable. We are working with our providers to restore service as soon as possible

Our team noticed a brief increase in our error rates on some of our core APIs. The issue has been solved. There was a brief window of time where customers would have experienced service degradation between 13:13 - 13:18 CET.

Our team noticed a brief increase in our error rates on some of our core APIs. The issue have been solved. There was a brief window of time where customers would have experienced service degradation between 0900 - 0905 CET and again from 0916-0926 CET

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing maintenance on our underlying network to enhance security and improve the reliability of our platform.While no major disruptions are expected, there may be brief delays or minor interruptions during this time. Thank you for your understanding.

Our team noticed a brief increase in our error rates on some of our core APIs. The issue have been solved.There was a brief window of time where customers would have experienced service degradation between 0900 - 0905 CET and again from 0916-0926 CET

This incident has been resolved.

We have restored availability to the degraded services

Our team noticed a brief increase in our error rates on the Monta API that handles transactions. The root cause was quickly identified and fixed. There was a brief window of time where customers would have experienced service degradation between 1127 - 1133 CET

This incident has been resolved.

We have restored availability to the degraded services

Our team noticed a brief increase in our error rates on the Monta API that handles transactions. The root cause was quickly identified and fixed.There was a brief window of time where customers would have experienced service degradation between 1127 - 1133 CET

This incident has been resolved.

Together with EVBox we have identified the root cause as a misconfiguration on firmware P0424B0424v0. There is a configuration change that can work as a temporary fix and updating to P0425B0425v0 can resolve the problem longer term. Operators can contact Monta for assistance. End users, please contact your operator for assistance.

We are working with EVBox and operator teams to resolve the issue and see an improvement in disconnected charge points. There is a configuration change that can work as a temporary fix. Operators can contact Monta for assistance. End users, please contact your operator for assistance.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are seeing elevated disconnections on EVBox charge points since 13:30 CET We are currently investigating.

We experienced an issue in the CPI-Tool between 21:00 CET yesterday and 09:30 CET today (April 24th) where attempting to open the page for an ongoing charge resulted in an error and stopped the charge. This issue has now been resolved.

We have identified an issue where active charges are not opening correctly in the CPI Dev Tool (CPI Tool). Our team is currently investigating the cause and working to resolve it as quickly as possible. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.

This incident has been resolved.

We are continuing to investigate this issue.

We are currently experiencing an issue where some users are unable to complete payments and start charging sessions through Monta Charge (app). Our team is actively investigating the root cause and working to resolve the problem as quickly as possible. We understand the inconvenience this may cause and appreciate your patience.

This incident has been resolved.

We have discussed this issue with Autel, and it has been identified as a failure on their end to renew a certificate expiration. Currently, the only workaround is to reconnect using the Autel Installation Tool: Autel Installation Guide (Point 7)- https://monta.com/en/help-center/autel-installation-guide/ If the problem persists, we recommend reaching out to Autel support directly for further assistance: Autel Support - https://autelenergy.eu/pages/contact-us.

It appears that there is an indication that, following the instructions here, the charge point can be reconnected: Please refer to Step 7 of our Autel Installation Guide to ensure that the backend of your charger reconnects to Monta. You can find the guide here: Autel Installation Guide - https://monta.com/en/help-center/autel-installation-guide/.

We are aware that Autel is currently experiencing intermittent disconnections on their end. While our platform remains fully operational and stable, these disruptions originate from Autel’s services and may temporarily impact connectivity for users relying on their systems. If you are affected, we recommend restarting your device by cutting power and turning it back on to force a reconnection. If the issue persists, please contact Autel support directly for further assistance - https://autelenergy.eu/pages/contact-us No need to contact Monta Support

This incident has been resolved.

We are continuing to investigate this issue.

We are currently experiencing issues with the charge point integration flow in the Hub. We are investigating the issue. As a temporary workaround, charge points can be integrated through the Monta Charge (app) Thank you for your patience

We’d like to provide an update regarding a recent issue affecting access to the Load Balancing view via the Portal and Hub. Timeline: Beginning between Thursday and Friday, users may have noticed that links to the Load Balancing view were no longer functioning as expected. Cause: During efforts to restore these links, they were inadvertently redirected to a new, in-development version of the CPI Tool's Load Balancing view. This version is not yet feature-complete, which resulted in limited functionality for affected users. Resolution: As of Monday, 7th of April, 14:30 UTC, our development team has updated the feature flag configuration to point the links back to the original Load Balancing view. Full functionality has now been restored. We apologize for any inconvenience this may have caused and appreciate your patience as we continue to improve the platform.

We have implemented a fix, and AppClips works as expected again.

We are currently seeing issues paying with AppClips in the US. If you are seeing the issue, you can try using the App instead.

This incident has been resolved.

The Zaptec Portal is unresponsive, and the Zaptec app is running slowly. Zaptec has implemented a fix and we are monitoring the results together. User may still experience some delays in starting a charging session. For updates, please visit Zaptec Status Page https://zaptec.statuspage.io/ Thank you for your patience.

We are investigating a brief network outage. All systems are operating again now. Thank you for your understanding

This incident has been resolved.

We have applied a fix and are now monitoring the situation closely to ensure stability. Initial results indicate that transactions are processing correctly again.

We are continuing to investigate this issue.

We are currently investigating an issue affecting some payment capture attempts. As a result, certain transactions may fail or appear as pending without being fully processed. Our team is working to identify the root cause and implement a fix.

This incident has been resolved.

Zaptec has now enabled full functionality to their OCPP Bridge, and their systems are running as expected. While you may still experience some minor delays, all operations should be working normally. We will continue to monitor the situation closely during the weekend and provide further updates if needed. Please follow Zaptec's status page for the latest updates: https://zaptec.statuspage.io/ Thank you for your patience

Zaptec is still working on a fix to restore full functionality and we are monitoring the situation closely

Zaptec has implemented a deployment that has stabilized the system and improved the OCPP bridge. All connected charge points are functioning as expected. However, some OCPP functionality remains limited. They are still working on a fix to restore full functionality. We are actively monitoring the situation with them. There is no need to reach out to our Support team. We will provide all updates directly on this Status Page as soon as we receive more information from Zaptec. Thank you for your patience

Users with Zaptec charge points may experience connectivity issues and disruptions in charging. We are aware of an ongoing issue affecting Zaptec charge points due to a problem on Zaptec’s end. Their team is actively investigating the root cause but has not yet identified a definitive explanation. Zaptec has observed an unusual increase in BootNotifications from their charging stations and is working to resolve the issue. While they have seen some improvements, the issue is not fully resolved, and there is currently no estimated time for a fix. We will continue to monitor the situation and provide updates as Zaptec shares more information. Zaptec's Statuspage: https://zaptec.statuspage.io/incidents/rf8yfkry6b3t

This incident has been resolved.

We are continuing to investigate this issue.

Zaptec is currently experiencing ongoing issues that are causing intermittent disruptions on their side. Users may notice problematic charging behavior. While our platform remains stable, these disruptions are external and isolated to Zaptec’s services. We have contacted Zaptec and are awaiting further updates. We will continue monitoring the situation and providing updates as we learn more. Thank you for your patience.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified immediately after release. Rolling the faulty release back right now.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

The API for spot prices for the Spanish market of our external provider are not working since 13.03. ~11pm CET. Impact: - Dynamic Prices in Spain are falling back to their fallback value - Smart charging based on Price in Spain won't work as expected The team is looking into it with our external provider.

This incident has been resolved.

There is currently an issue with Monta users being unable to charge at Clever charge points due to an error on Hubject's end. Sorry for the inconvenience and thank you for your patience.

We have identified an issue in the app that did not allow users to schedule a charge or plan a SmartCharge. A fix has been issued and we are currently monitoring.

This incident has been resolved.

We are currently investigating an issue related to EMSPs that charge on Monta-operated charge points. Some charge points are currently not sending status updates or receipts for ongoing charges. In some cases, payment for these charges may be delayed. Our team is actively working on resolving the issue. Further updates will be provided as soon as we have more details. Thank you for your patience.

The issue has been identified and resolved. Charging operations should now function normally. We apologize for any inconvenience caused. If you still encounter any issues, please reach out to our support team.

Users may have experienced failures when starting or stopping charging sessions.

This incident has been resolved.

We are currently investigating an issue with our data pipelines that may impact dashboards in our hub and portal products. The team is working on getting the issue resolved.

This incident has been resolved.

We have identified a number of Zaptec chargers performing failed charges at the moment. We will update here on statuspage as soon as we have updates. If you are unable to charge via Monta, trying via Zaptec App for the time being. No need to escalate to our Support-team, all updates will be posted immediately here. Thank you for your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified a number of Zaptec chargers performing failed charges at the moment. We have escalated to Zaptec and will update here on statuspage as soon as we have updates. If you are unable to charge via Monta, trying via Zaptec App for the time being. No need to escalate to our Support-team, all updates will be posted immediately here. Thank you for your patience.

This incident has been resolved.

We are currently aware of issues on Zaptec's end that may cause delays in updating the Zaptec App/Portal. You may also experience slower authorization times when starting a charging session with the app or an RFID tag. If you encounter this, you can enable Stand-Alone Mode on your charging station via the Zaptec App or Portal as a temporary solution. Zaptec is actively investigating the issue, and we will share updates as we learn more. Thank you for your patience! You can find more information in their statuspage here: https://zaptec.statuspage.io/incidents/bj2pwgc8tszw

This incident has been resolved.

We are seeing degraded performance across key parts of our system. We are rolling back some changes and are currently seeing improvements.

We have contacted Enode, and it appears they have resolved the issue. Please check their status page here (https://status.enode.com/incidents/01JHSNGGWRGCGF2KTSRDA93S37) for further updates.

We are currently experiencing SOC (State of Charge) availability issues with Mercedes vehicles. The issue has been escalated to Enode, the platform responsible for facilitating data communication between our system and Mercedes. Workaround for Smart Charge and Charging Rules To continue using smart charging during this time: - Remove the integration (but keep the vehicle in your profile). - Manually decide the kWh to smart charge. We appreciate your patience as we work to resolve this issue and will provide updates as soon as they become available.

This incident has been resolved.

During a recent system update, we observed some degradation affecting certain endpoints. Upon identifying the issue, we promptly deployed a fix, which successfully initiated recovery across our systems. We are closely monitoring the situation to ensure stability moving forward

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating an issue on the Hubject platform that is causing charge points to display incorrect statuses in some cases. While this may impact how charge point availability is shown, customers can still charge without interruptions. Monta as CPO: Some roaming-enabled charge points connected to Monta may show incorrect statuses (e.g., "available" or "busy") in external EMP apps like DCS, EnBW, or ChargePoint. Monta as EMP: Charge points received from external CPOs (e.g., EnBW, ChargePoint, Clever) might also display incorrect statuses in the Monta app. This issue originates from the Hubject platform and not Monta's systems. We are actively working with our partners to address and resolve the problem as quickly as possible. Thank you for your patience as we work on a solution!

This incident has been resolved.

Today some of our systems were unstable due to high reconnect events from Charge Points. This issue is being investigated. Thank you for your patience

This incident has been resolved.

We have received reports of users experiencing difficulties when trying to link new Volkswagen (VW) vehicles through Enode. This issue originates from Enode. To resolve the problem, please follow these steps in the native VW app: Log out of the VW app. Log back in. Accept the Terms & Conditions. After completing these steps, try linking your vehicle again through Enode. Please note: In some cases, these steps might not resolve the issue. The Enode team is actively investigating the situation. We appreciate your understanding and will provide updates as we receive more information from Enode. More information on their statuspage: https://status.enode.com/incidents/01JEXBES5YQPQH1D0PKS0HW1RB

This incident has been resolved.

We are currently experiencing an increase in error responses for charge requests. This issue may cause disruptions or delays in processing some charging sessions We apologize for the inconvenience caused and appreciate your patience as we work to resolve this issue. Thank you for your understanding.

We saw an increase in error rates against our wallet service, the team was alerted and was able to solve the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We’re currently experiencing some delays in the app's performance. Our team is actively working to resolve the issue, and we appreciate your patience.

This incident has been resolved.

We are seeing general improvements in our system, and are continuing to monitor the situation

We are seeing a number of failing requests against parts of our system, and are currently investigating

An issue was identified for some users, preventing them from starting a charge through Monta Charge. As soon as we discovered the issue, we disabled the feature for all users to minimize any impact. No need to contact our Support team as we will update the Status Page when this is resolved. Thank you for your patience as we work to resolve this.

This incident has been resolved.

We are currently experiencing an issue where some users are unable to log into the Hub. Our team is investigating and working to resolve the problem as quickly as possible. There is no need to contact Support; we will update the Status Page once this is resolved. Thank you for your patience.

This incident has been resolved.

We're currently experiencing an issue where users are unable to select charge points within the app. Our team is actively investigating the cause and working on a fix. We anticipate resolving this issue soon. Thank you for your patience, and we apologize for any inconvenience caused. Please check back here for updates.

The matter has been resolved.

We are currently a problem that may prevent customers from paying for charges in Danish Kroner (DKK). We are looking into the matter and have a fix on the way.

This incident has been resolved and we are still closely monitoring. Thanks for your patience. Best, Team Monta

We have implemented a fix and monitoring the situation closely.

We have identified the issue and are working on a fix.

The issue has been identified and a fix is being implemented.

Currently we are experiencing a larger than usual amount of traffic on our OCPP network. This has led to instability for some users and their ability to start a charge. Private users may be able to start a charge session with a 3rd party application or via RFID. We are actively working on the situation. There is no need to contact our support-team. Thanks and sorry for the inconvenience. Regards, Monta Support Team

This incident has been resolved.

We are seeing a high load on the data-export service, causing some requests to fail, and slow delivery of reports.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Currently you cannot retrieve Wallet Transactions via Partner API. Team is looking into it.

The incident has been resolved.

Zaptec is experiencing an ongoing incident, also affecting Zaptec charge points integrated in Monta. We are still seeing delays in processing charging events, and a incident response team will keep investigating the issue during the night. You might see charges are delayed and charge points not operational, and the Zaptec App/Portal taking longer time than expected to update. There might also be delays when authorizing a charging session with app or RFID tag. If you experience this, you can activate Stand Alone mode on your charging session through Zaptec App or Portal, as a potential workaround. Next update is expected tomorrow morning (16.10.2024) at 08.00 CEST. Please follow the updates from here directly: https://zaptec.statuspage.io/incidents/244tbrl9xq66 No need to contact our support team, we will provide all updates live via our statuspage.

This incident has been resolved.

At 13:50, we experienced a brief network hiccup that caused a large number of charge points to temporarily lose connection. Most charge points automatically reconnected within 30 minutes. However, some, particularly brands such as ABB, may take a few hours longer to reconnect. It's also worth trying to power-cycle the units, in case they do not connect within a few hours. We are actively monitoring the situation. Thank you for your patience and understanding.

This incident has been resolved.

We have identified the root cause of the issue with vehicle integrations through Enode and have started working on a fix. Thank you for your continued patience, and we will provide further updates as the resolution progresses.

We are aware of ongoing issues affecting the integration of Tesla, Mini Cooper, and other vehicles. We have already reported these problems to Enode and are working with them to resolve the matter. In addition, we have escalated the issue internally and are actively coordinating efforts to ensure a swift resolution. Further updates will be provided as we have more information. Thank you for your patience as we work to fix this.

This incident has been resolved.

We are continuing to monitor for any further issues.

From Friday afternoon to Monday mid-day, we experienced an issue where withdrawals were failing upon request. The problem has been resolved, and our team is actively working to approve the failed withdrawals.

Monitoring showed that Spot Price synchronization works as expected. The issue is resolved now.

We have been able to update the integration with Nordpool. Spot Prices are incoming now. We are monitoring over the next days.

We have identified the issue and working on a fix.

We are now receiving data again for all the specified countries, with the exception of Great Britain, where the issue persists. The countries that have been fixed should not face any problems with paid charging. However, pre-scheduled smart charges in these regions may still occur at incorrect times, despite charging itself not being disrupted. Again, we apologize for the inconvenience.

We're currently experiencing issues with the price data we use to calculate charging costs, specifically the spot prices from Nordpool: https://www.nordpoolgroup.com/en/market-data12/Dayahead/Area-Prices/LT/Daily/?view=table. This affects users in Austria, Germany, Great Britain, Norway, and Sweden. As a result, price calculations for some paid charging sessions that start after this evening may be impacted. These charges will likely fall back to the default or "fallback" price set by you/ your operator. Here is how to specify the fallback price: https://monta.com/uk/help-center/build-dynamic-price-group/#heading-1. If you’re using SmartCharge in the affected areas, the charging may not happen at the cheapest times as expected. Without the price forecast, your car might start charging at higher-cost periods, which could result in higher charges than anticipated. We’re in contact with Nordpool and are actively working to resolve the issue. We’ll keep you informed with any updates as they become available. Sorry for the inconvenience.

This incident has been resolved.

We are observing connectivity issues with Easee charge points, and Easee is currently investigating the problem. This may affect the stability of some of our users with Easee devices. We will provide updates as soon as more information becomes available.

This incident has been resolved.

We are investigating discrepancies between the displayed prices and the actual calculation of a SmartCharge. We're actively investigating this issue and are committed to resolving it promptly. We apologize for any inconvenience this may cause and appreciate your patience as we work to fix this.

This incident has been resolved.

We are aware that some Zaptec charging stations have gone offline in Denmark due to an outage at a cellular provider. This has also caused OCPP connections to drop on certain stations. Please note that this situation is currently out of our control. We are sharing this information for visibility and will provide updates as they become available. More information can be found at Zaptec's own statuspage for this incident: https://zaptec.statuspage.io/incidents/pqvddpy0zr9k