MongoDB Cloud Incident History

We have identified an issue with Cloud Manager and Atlas that is causing alerts to be delayed. Underlying cluster health is unaffected.

We are investigating an issue affecting Cloud Manager and Atlas. Metrics data is delayed and alerting is paused. Cluster health is unaffected, but we may have sent false host down alerts for some clusters.

We have identified an issue with Cloud Manager and Atlas that is causing alerts to be paused and metrics data to be delayed. Underlying cluster health is unaffected, but we may have sent false host down alerts for some clusters.

(This maintenance was originally scheduled for 2PM UTC but was forced to be delayed due to unforeseen circumstances.)MongoDB Atlas will be undergoing planned maintenance on April 5th at 8 PM UTC, 2025. During this 30-minute maintenance window, certain internal Atlas and cluster management operations will be delayed.*FAQ*- Will my clusters be affected during the maintenance?No customer clusters will be affected during this time and they will be functioning as normal during the maintenance. Only Atlas Admin functionality will be impacted.- Will my data be affected during the maintenance?No customer data will be affected.- Will the Admin APIs be down during the maintenance?Admin API side effects may be delayed.- Do I have to take any actions on my account?No action is required. However, if you plan to perform cluster modifications, we recommend scheduling them before or after the maintenance window.- I need to perform a change as soon as possible, what can I do?If possible, please try and perform the change before or after the maintenance window.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are investigating intermittent connection issues for some clusters in the AWS Frankfurt (eu-central-1) region.

On 31 March 2025, Atlas will be undergoing maintenance for approximately 10 minutes at 3:30PM UTC. During this time, various operations throughout Atlas will fail, including but not limited to:- Users will be unable to login or sign up to all MongoDB Applications (Cloud, Support, University, etc)- Users will not be able to create Organizations or Projects- Users will not be able to create or edit API Keys- Users are unable to change the roles of existing users or API keys- Push Migrations might encounter errors- Users will not be able to create a Charts ApplicationUsers who are already logged in will remain logged in, but the UI will have issues and might display a maintenance error page.*FAQ*- Will my clusters be affected during the maintenance?No customer clusters will be affected during this time and they will be functioning as normal during the maintenance. Only Atlas functionality will be impacted- Will my data be affected during the maintenance?No customer data will be affected.- Will the Admin APIs be down during the maintenance?Admin APIs will be down, though some operations might still work.- Do I have to take any actions on my account?No actions need to be taken. But, if there needs to be any changes, please do it before or after the maintenance period.- I need to perform a change as soon as possible, what can I do?If possible, please try and perform the change prior to the maintenance window. Once the maintenance is over, you’d also be able to make the change.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This incident has been resolved.

The GCP incident is still ongoing and we continue to see delays in creating and modifying Atlas clusters hosted in the us-east5 region.GCP estimated full recovery may take several hours. For details on the incident, please visit your GCP support cases page.

GCP confirmed there is connectivity issues with multiple Google Cloud services in zone us-east5-c starting at March 29, 2025 at 8:26:32 PM UTC.Due to this customers may experience delays creating and modifying Atlas clusters hosted in this region.For details, please visit your GCP support page.

GCP is not successfully completing request in the us-east5-c zone and we are investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating reports of sharded clusters metrics pages resulting in a 404 error in both Cloud Manager and Atlas. This does not affect replica sets, Flex clusters, Serverless, or shared tier clusters. Cluster health is unaffected.As a workaround, users can navigate to their individual shards' metrics pages.

This incident has been resolved.

We're seeing the errors subsiding from our TLS provider. We will continue monitoring for any side effects.

We are seeing delays in provisioning new and reconfigured Atlas Cluster nodes as a result of maintenance at our TLS certificate provider. Running clusters should experience no impact from this event. Refer to https://letsencrypt.status.io/ for more information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue affecting logins for MongoDB properties. This includes Atlas, University, Cloud Manager, and the Support Portal.Atlas clusters and apps are unaffected, as are currently logged-in users.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified an issue making cluster configuration changes to M0/M2/M5, Flex, and Serverless clusters. Affected Projects will see the "blue bar" for an extended period of time. This is also impacting the creation of new clusters of those types as well as restores to them. Clusters without changes pending are not affected.

We have identified an issue modifying IP access lists for M0/M2/M5, Flex, and Serverless clusters. Affected Projects will see the "blue bar" for an extended period of time. Clusters without changes pending are not affected.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

MongoDB Atlas and Cloud Manager will be undergoing planned maintenance on March 20, 2025 at 18:00 UTC. The duration of the maintenance is not expected to exceed thirty minutes. During this time, alerts will not be sent.Your existing Database Deployments, Federated Database Instances, and Online Archives will be queryable throughout the entire duration of the maintenance.

The issue has been resolved.

Atlas for Government control plane is back online. Monitoring.

Existing Atlas database clusters are unaffected. We're continuing to work on control plane remediation.

We have identified the issue with our infrastructure and are working on remediation.

We are currently investigating the issue. The Atlas for Government UI, API, and batch processing services are currently offline. Existing databases should be unaffected.