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monday.com is currently Operational

Last checked 2025-06-14T13:44:55.915Z from monday.com's official status page

Historical record of incidents for monday.com

Jun 12, 2025

Report: "Investigating issues with latency issues on the CRM"

Last update 2025-06-12T19:51:47.447Z

investigating2025-06-12T19:51:47.445Z

We are currently experiencing latency issues related to the CRM and Emails and Activities. Our dedicated team is working to resolve this as quickly as possible

Report: "Investigating connectivity issues across accounts and devices"

Last update 2025-06-12T12:31:15.979Z

investigating2025-06-12T12:31:15.975Z

We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.

Jun 9, 2025

Report: "Identified the issue affecting our automations, integrations, and API"

Last update 2025-06-09T11:48:26.258Z

monitoring2025-06-09T11:48:26.234Z

A fix has been implemented and we are monitoring results to ensure full stability.

identified2025-06-09T11:44:01.351Z

Our team has identified the root cause of the issue affecting automations, integrations, and API, and is working to resume regular service usage. We will continue to provide updates on their progress

Report: "Investigating reports of issues with our automations"

Last update 2025-06-09T08:52:36.638Z

investigating2025-06-09T08:52:36.635Z

We are currently investigating reports of issues related to our automations. Our team is looking into this and will provide you with a response shortly.

Jun 4, 2025

Report: "Issues with automations"

Last update 2025-06-04T15:02:53.706Z

resolved2025-06-04T15:02:53.688Z

This incident has been resolved.

investigating2025-06-04T14:09:17.651Z

We are currently experiencing issues related to automations, specifically with creating updates and email loops being sent. Our dedicated team is working to resolve this as quickly as possible

Report: "Issues with automations"

Last update 2025-06-04T15:02:00.000Z

Resolved2025-06-04T15:02:00.000Z

This incident has been resolved.

Investigating2025-06-04T14:09:00.000Z

We are currently experiencing issues related to automations, specifically with creating updates and email loops being sent. Our dedicated team is working to resolve this as quickly as possible

May 21, 2025

Report: "Investigating issues with platform slowness"

Last update 2025-05-21T08:44:24.823Z

resolved2025-05-21T08:44:24.797Z

This incident has been resolved.

monitoring2025-05-21T08:40:52.382Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-21T08:33:55.252Z

We are currently experiencing issues related to the platform being slow or not loading. Our dedicated team is working to resolve this as quickly as possible

Report: "Investigating issues with platform slowness"

Last update 2025-05-21T08:33:00.000Z

Investigating2025-05-21T08:33:00.000Z

We are currently experiencing issues related to the platform being slow or not loading. Our dedicated team is working to resolve this as quickly as possible

May 11, 2025

Report: "Scheduled Maintenance on the AU Server"

Last update 2025-05-11T12:00:00.000Z

Scheduled2025-05-11T13:00:00.000Z

On Sunday, May 11th at 12:00 UTC, we will be performing scheduled maintenance in the AU region. This maintenance is expected to take up to one hour.During this time, some features may experience brief interruptions or degraded performance. Impacted features may include notifications, the Updates section, monday docs, and monday forms.Access to the platform and other core features will remain unaffected. Thank you for your understanding.

In progress2025-05-11T12:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Scheduled Maintenance Across All Regions"

Last update 2025-05-11T08:30:00.000Z

Scheduled2025-05-11T09:00:00.000Z

On Sunday, May 11th, at 08:30 UTC, we will be performing scheduled maintenance on our automations and integrations across all servers.The maintenance window is expected to last up to 30 minutes. During this time, apps with integration app features will be in “Read-only” mode. Developers in the Dev Center will not be able to create, update, or delete integration app features, nor create, publish, or delete app versions that include integration app features. We appreciate your understanding and cooperation during this maintenance.

In progress2025-05-11T08:30:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 7, 2025

Report: "Investigating issues with our old Jira Integration"

Last update 2025-05-07T10:00:35.080Z

resolved2025-05-07T10:00:35.065Z

This incident has been resolved.

identified2025-05-05T15:54:31.529Z

The issue has been identified and a fix is being implemented.

investigating2025-05-05T15:49:54.542Z

We are continuing to investigate this issue.

investigating2025-04-30T17:12:16.052Z

We are currently experiencing issues related to our old Jira Integration. Our team is working to resolve this as quickly as possible. In the meantime, we recommend using our new Jira integration: https://support.monday.com/hc/en-us/articles/7238716251538-The-Jira-Cloud-integration

May 6, 2025

Report: "Investigating connectivity issues across accounts and devices"

Last update 2025-05-06T13:30:36.325Z

resolved2025-05-06T13:30:36.310Z

The connectivity issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience!

investigating2025-05-06T13:26:22.446Z

We are continuing to investigate this issue.

investigating2025-05-06T13:24:29.223Z

We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.

Report: "Investigating connectivity issues across accounts and devices"

Last update 2025-05-06T13:26:00.000Z

Update2025-05-06T13:26:00.000Z

We are continuing to investigate this issue.

Investigating2025-05-06T13:24:00.000Z

We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.

May 4, 2025

Report: "Scheduled Maintenance for Automations & Integrations Across All Regions"

Last update 2025-05-04T20:30:00.000Z

Scheduled2025-05-04T21:00:00.000Z

On Sunday, May 4th, at 20:30 UTC, we will be performing scheduled maintenance on our automations and integrations across all regions. During this period, automations and integrations will be in “Read-only” mode.The maintenance window is expected to last up to 30 minutes. During this time, users will not have the ability to create, update, or delete automations and integrations. We appreciate your understanding and cooperation during this maintenance.

In progress2025-05-04T20:30:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 3, 2025

Report: "Scheduled Maintenance on the US Server"

Last update 2025-05-03T17:30:00.000Z

Scheduled2025-05-03T18:30:00.000Z

On Saturday, May 3rd at 17:30 UTC, we will be performing scheduled maintenance in the US region. During this time, some non-critical features may experience brief interruptions or degraded performance. The maintenance is expected to last up to one hour.Access to the platform and essential features will not be impacted. Thank you for your understanding.

In progress2025-05-03T17:30:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 30, 2025

Report: "Investigating issues with our old Jira Integration"

Last update 2025-04-30T17:12:00.000Z

Investigating2025-04-30T17:12:00.000Z

Apr 26, 2025

Report: "Scheduled Maintenance on the EU Server"

Last update 2025-04-26T17:30:00.000Z

Scheduled2025-04-26T18:30:00.000Z

On Saturday, April 26th at 17:30 UTC, we will be performing scheduled maintenance in the EU region. During this time, some non-critical features may experience brief interruptions or degraded performance. The maintenance is expected to last up to one hour.Access to the platform and essential features will not be impacted. Thank you for your understanding.

In progress2025-04-26T17:30:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 24, 2025

Report: "Identified the issue affecting our automations"

Last update 2025-04-24T16:37:16.353Z

resolved2025-04-24T16:37:16.337Z

The issue with our automations has been successfully resolved. Please refresh your browser to resume regular service usage. Thank you for your patience

monitoring2025-04-24T16:26:20.945Z

A fix has been implemented and we are monitoring results to ensure full stability with automations.

investigating2025-04-24T16:22:11.828Z

We are currently experiencing issues related to our automations. Our team is working to resolve this as quickly as possible

investigating2025-04-24T16:21:23.706Z

We are continuing to investigate this issue.

investigating2025-04-24T16:20:43.209Z

Our team has identified the root cause of the issue affecting automations and is working to resume regular service usage. We will continue to provide updates on their progress

Report: "Identified the issue affecting our automations"

Last update 2025-04-24T16:22:00.000Z

Update2025-04-24T16:22:00.000Z

We are currently experiencing issues related to our automations. Our team is working to resolve this as quickly as possible

Update2025-04-24T16:21:00.000Z

We are continuing to investigate this issue.

Investigating2025-04-24T16:20:00.000Z

Our team has identified the root cause of the issue affecting automations and is working to resume regular service usage. We will continue to provide updates on their progress

Apr 17, 2025

Report: "Latency issues with Emails and Activities"

Last update 2025-04-17T19:41:03.112Z

resolved2025-04-17T19:41:03.099Z

The Emails and Activities issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience!

monitoring2025-04-17T19:31:33.449Z

A fix has been implemented and we are monitoring the results.

investigating2025-04-17T19:19:03.757Z

We are investigating reports of latency issues with Emails and Activities. Our team is looking into this and will provide you with a response shortly.

Report: "Latency issues with Emails and Activities"

Last update 2025-04-17T19:41:00.000Z

Resolved2025-04-17T19:41:00.000Z

The Emails and Activities issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience!

Monitoring2025-04-17T19:31:00.000Z

A fix has been implemented and we are monitoring the results.

Investigating2025-04-17T19:19:00.000Z

We are investigating reports of latency issues with Emails and Activities. Our team is looking into this and will provide you with a response shortly.

Report: "Investigating latency issues with Emails and Activities"

Last update 2025-04-17T19:19:00.000Z

Investigating2025-04-17T19:19:00.000Z

We are investigating reports of latency issues with Emails and Activities. Our team is looking into this and will provide you with a response shortly.

Apr 16, 2025

Report: "Investigating reports of issues with our automations"

Last update 2025-04-16T08:10:02.130Z

resolved2025-04-16T08:10:02.115Z

This incident has been resolved.

monitoring2025-04-16T07:57:49.490Z

A fix has been implemented and we are monitoring the results.

investigating2025-04-16T07:50:30.174Z

We are currently investigating reports of issues related to our automations. Our team is looking into this and will provide you with a response shortly.

Report: "Investigating reports of issues with our automations"

Last update 2025-04-16T07:50:00.000Z

Investigating2025-04-16T07:50:00.000Z

We are currently investigating reports of issues related to our automations. Our team is looking into this and will provide you with a response shortly.

Apr 9, 2025

Report: "Investigating issues with automation delays"

Last update 2025-04-09T15:13:54.722Z

resolved2025-04-09T15:13:54.705Z

This incident has been resolved.

monitoring2025-04-09T14:47:52.160Z

A fix has been implemented and we are monitoring the results.

investigating2025-04-09T14:23:54.069Z

We are currently experiencing issues related to our automations where AU server users are experiencing a delay. Our team is working to resolve this as quickly as possible.

Report: "Investigating issues with automation delays"

Last update 2025-04-09T14:23:00.000Z

Investigating2025-04-09T14:23:00.000Z

We are currently experiencing issues related to our automations where AU server users are experiencing a delay. Our team is working to resolve this as quickly as possible.

Apr 6, 2025

Report: "Investigating issues with logging events"

Last update 2025-04-06T10:59:00.000Z

Investigating2025-04-06T10:59:00.000Z

We are currently investigating reports of issues related to logging events in the activity log and automation runs. Our team is looking into this and will provide you with a response shortly.

Apr 2, 2025

Report: "Issue impacting monday notifications and emails"

Last update 2025-04-02T19:09:01.597Z

resolved2025-04-02T19:09:01.581Z

The issue impacting monday.com notifications and emails has been successfully resolved. Thank you for your patience.

monitoring2025-04-02T18:49:53.833Z

A fix has been implemented and we are monitoring the results.

identified2025-04-02T18:18:22.770Z

We are continuing to work on a fix for this issue.

identified2025-04-02T18:12:12.000Z

Our team has identified an issue impacting monday.com notifications and emails. We will continue to provide updates on their progress.

Report: "Issue impacting monday notifications and emails"

Last update 2025-04-02T19:09:00.000Z

Resolved2025-04-02T19:09:00.000Z

The issue impacting monday.com notifications and emails has been successfully resolved. Thank you for your patience.

Monitoring2025-04-02T18:49:00.000Z

A fix has been implemented and we are monitoring the results.

Update2025-04-02T18:18:00.000Z

We are continuing to work on a fix for this issue.

Identified2025-04-02T18:12:00.000Z

Our team has identified an issue impacting monday.com notifications and emails. We will continue to provide updates on their progress.

Mar 29, 2025

Report: "Scheduled Maintenance for Database on the EU Server"

Last update 2025-03-29T06:30:00.000Z

Completed2025-03-29T06:30:00.000Z

The scheduled maintenance has been completed.

In progress2025-03-29T06:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-03-24T21:01:00.000Z

On Saturday, March 29th, at 06:00 UTC we will be performing scheduled maintenance on our authorization features (EU Server). During this period, certain account features will experience degraded performance.The maintenance window is estimated to last approximately 30 minutes. During this time, the following functionalities will be temporarily unavailable:-Signing up-Modifying account and workspace permissions-Creating or modifying custom roles-Assigning members to teams and productsWe appreciate your understanding and cooperation during this maintenance.

Mar 26, 2025

Report: "Issues with delays in emails logging in CRM and Service."

Last update 2025-03-26T22:34:53.546Z

postmortem2025-03-26T22:26:13.218Z

**What Happened:** On March 26th, 2025, 14:48 UTC, our US customers experienced a **9 hour and 14 minute** incident. Our Simple Queue Service \(SQS\) began accumulating messages due to architectural issues, which resulted in slower processing of emails, hence delays in emails logging within the Emails & Activities framework. ‌ **What caused it:** There were a few accounts that received a massive number of emails which took over the entire processing. ‌ **How we responded:** We have an additional queue on production to which we routed the problematic accounts, alleviating traffic from the main queue. ‌ **What we're doing to prevent recurrence:** We have implemented metrics as alerts to trigger PagerDuty notifications early and are planning to update the architecture soon. ‌ We sincerely apologize for any disruption this caused to your workflow. Thank you for your understanding as we work to continuously improve our platform's reliability. Your team at [monday.com](http://monday.com)

resolved2025-03-26T00:02:33.549Z

The email delay in Emails and Activities has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

monitoring2025-03-25T19:29:56.693Z

We are continuing to monitor for any further issues.

monitoring2025-03-25T18:22:29.061Z

We are continuing to monitor for any further issues.

monitoring2025-03-25T17:43:10.838Z

A fix has been implemented and we are monitoring results to ensure full stability with E&A!

identified2025-03-25T14:57:46.120Z

Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.

investigating2025-03-25T14:48:34.000Z

We are currently investigating reports of email delays for Emails and Activities. In monday Service, there is a delay in new tickets logging and in CRM there is a delay in email logging on the E&A timeline as well as item creation. Our team is looking into this and will provide you with a response shortly.

Report: "Issues with delays in emails logging in CRM and Service."

Last update 2025-03-26T22:34:00.000Z

Postmortem2025-03-26T22:34:00.000Z

Resolved2025-03-26T00:02:00.000Z

The email delay in Emails and Activities has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

Update2025-03-25T19:29:00.000Z

We are continuing to monitor for any further issues.

Update2025-03-25T18:22:00.000Z

We are continuing to monitor for any further issues.

Monitoring2025-03-25T17:43:00.000Z

A fix has been implemented and we are monitoring results to ensure full stability with E&A!

Identified2025-03-25T14:57:00.000Z

Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.

Investigating2025-03-25T14:48:00.000Z

Mar 23, 2025

Report: "Scheduled Maintenance for Apps on All Regions"

Last update 2025-03-23T05:30:00.000Z

Completed2025-03-23T05:30:00.000Z

The scheduled maintenance has been completed.

In progress2025-03-23T04:45:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-03-19T19:46:00.000Z

On Sunday, March 23rd, at 04:45 UTC, we will be performing scheduled maintenance on apps integration features across all regions. This maintenance window is expected to last up to 45 minutes, during which certain features will be temporarily unavailable.During this time, users may encounter degraded performance when creating new app integrations or updating existing ones. We appreciate your patience and cooperation as we work to complete this maintenance.

Report: "Scheduled Maintenance for Automations & Integrations on the US Server"

Last update 2025-03-23T05:15:00.000Z

Completed2025-03-23T05:15:00.000Z

The scheduled maintenance has been completed.

In progress2025-03-23T04:46:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-03-19T19:38:00.000Z

On Sunday, March 23rd, at 04:45 UTC (US Server), we will be performing scheduled maintenance on our automations and integrations. During this period, automations and integrations will be in “Read-only” mode.The maintenance window is expected to last up to 30 minutes. During this time, users will not have the ability to create, update, or delete automations. We appreciate your understanding and cooperation during this maintenance.

Mar 16, 2025

Report: "Scheduled Maintenance for Automations & Integrations on the EU Server"

Last update 2025-03-16T05:30:00.000Z

Completed2025-03-16T05:30:00.000Z

The scheduled maintenance has been completed.

In progress2025-03-16T05:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-03-05T20:56:00.000Z

On Sunday, March 16th, at 05:00 UTC (EU Server), we will be performing scheduled maintenance on our automations and integrations. During this period, automations and integrations will be in “Read-only” mode.The maintenance window is expected to last up to 30 minutes. During this time, users will not have the ability to create, update, or delete automations. We appreciate your understanding and cooperation during this maintenance.

Mar 11, 2025

Report: "Identified issues with apps and API"

Last update 2025-03-11T11:16:53.915Z

resolved2025-03-11T11:16:53.901Z

The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

monitoring2025-03-11T11:10:37.235Z

A fix has been implemented and we are monitoring results to ensure full system stability. Automations may still be delayed.

identified2025-03-11T11:06:26.717Z

We are working to resolve this issue with automations, apps, and API

identified2025-03-11T11:03:45.758Z

Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.

Feb 19, 2025

Report: "Investigating issues with notifications not being received."

Last update 2025-02-19T01:25:52.641Z

resolved2025-02-19T01:25:52.625Z

Our team has been actively working in this case. Please refresh your browser to access the platform. We appreciate your patience.

investigating2025-02-18T21:49:44.395Z

We are currently investigating reports of issues related to notifications not being received. Our team is looking into this and will provide you with a response shortly.

Feb 18, 2025

Report: "Investigating issues with API Latency"

Last update 2025-02-18T10:41:24.159Z

resolved2025-02-18T10:41:24.143Z

This incident has been resolved.

monitoring2025-02-18T10:28:35.760Z

A fix has been implemented and we are monitoring the results.

investigating2025-02-18T10:15:39.278Z

We are currently experiencing issues related to latency with the API. Our dedicated team is working to resolve this as quickly as possible.

Feb 5, 2025

Report: "Investigating reports of issues with our forms"

Last update 2025-02-05T09:45:46.319Z

resolved2025-02-05T09:45:46.300Z

The issue with our forms has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience!

monitoring2025-02-05T09:41:32.402Z

A fix has been implemented and we are monitoring results to ensure full system stability.

identified2025-02-05T00:39:00.445Z

Our team has identified the root cause of the issue with WorkForms. We have a degraded performance for a few accounts and we are actively working on a fix. We appreciate your patience.

identified2025-02-04T23:57:03.544Z

Our team has identified the root cause of the issue affecting WorkForms and is working to resume regular service usage. We will continue to provide updates on their progress

investigating2025-02-04T23:06:17.797Z

We are investigating an issue with WorkForms not loading in the US. Our team is looking into this and will provide you with a response shortly.

investigating2025-02-04T23:00:04.061Z

We are currently investigating reports of issues related to our forms. Our team is looking into this and will provide you with a response shortly.

investigating2025-02-04T22:45:06.155Z

We are continuing to investigate this issue.

investigating2025-02-04T22:11:50.471Z

We are currently investigating reports of issues related to our forms. Our team is looking into this and will provide you with a response shortly.

Feb 4, 2025

Report: "Identified issues with accessing Workforms"

Last update 2025-02-04T14:45:34.607Z

resolved2025-02-04T14:45:34.586Z

The issue with accessing Workforms has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience!

monitoring2025-02-04T14:30:30.237Z

A fix has been implemented and we are monitoring results to ensure full stability with automations.

identified2025-02-04T14:18:38.314Z

Our team has identified the root cause of the issue in accessing Workforms and is working to resume regular service usage. We will continue to provide updates on our progress.

Feb 3, 2025

Report: "Investigating reports of issues with our automations"

Last update 2025-02-03T04:43:06.211Z

resolved2025-02-03T04:43:06.193Z

This incident has been resolved.

identified2025-02-03T00:54:44.418Z

Our team has identified the root cause of the issue affecting automations and is working to resume regular service usage. We will continue to provide updates on their progress

investigating2025-02-03T00:21:36.458Z

We are currently investigating reports of issues related to our automations. Our team is looking into this and will provide you with a response shortly.

Jan 29, 2025

Report: "Investigating reports of issues with our integrations"

Last update 2025-01-29T15:03:05.001Z

resolved2025-01-29T15:03:04.982Z

This incident has been resolved.

investigating2025-01-29T14:26:13.871Z

We are currently investigating reports of issues related to our integrations, including issues related to apps integrations, monday AI, and monday workflows. Our team is looking into this and will provide you with a response shortly.

Jan 17, 2025

Report: "Experiencing difficulties processing credit card transactions"

Last update 2025-01-17T14:12:13.366Z

resolved2025-01-17T14:12:13.352Z

The issue with our third-party billing processor has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

monitoring2025-01-17T13:48:09.000Z

Our third-party billing processor has implemented a fix and all transactions and payment attempts should be working.

identified2025-01-17T11:58:25.508Z

We are continuing to experience an issue caused by our third-party billing processor, affecting credit card transactions. We are in direct and ongoing communication with our third party processor as they work to resolve this issue. We made significant progress in the last hour and believe the problem will be fixed soon. In the meantime, as a temporary solution, we recommend using PayPal as an alternative payment method. Thank you for your patience and understanding.

identified2025-01-17T08:39:14.980Z

We are continuing to experience an issue caused by our third-party billing processor, affecting credit card transactions. We are in direct and ongoing communication with our third party processor as they work to resolve this issue. In the meantime, as a temporary solution, we recommend using PayPal as an alternative payment method. Thank you for your patience and understanding.

identified2025-01-17T06:39:40.413Z

We are continuing to experience an issue caused by our third-party billing processor, affecting credit card transactions. In the meantime, as a temporary solution, we recommend using PayPal as an alternative payment method. Our team is closely monitoring the situation, and we will keep you updated on the progress of this through our status page. Thank you for your patience and understanding.

identified2025-01-16T23:42:51.611Z

We are currently experiencing issues with our third party payment processor, affecting the processing of credit card transactions, including initial purchases, renewals, upgrades, and refunds. Our team is aware of the problem and is actively working to resolve it. In the meantime, as a temporary solution, we recommend using PayPal as an alternative payment method. We appreciate your patience and understanding as we work to resolve this issue.

identified2025-01-16T20:30:58.332Z

The issue has been identified and a fix is being implemented.

investigating2025-01-16T20:09:38.747Z

Our payment processor is experiencing problems at the moment, we are having difficulties processing initial purchases, renewals, upgrades and refunds.

Jan 16, 2025

Report: "Investigating issues with our form submissions"

Last update 2025-01-16T17:06:11.986Z

resolved2025-01-16T17:06:11.966Z

The form submission issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

investigating2025-01-16T16:39:21.020Z

We are currently investigating reports of issues related to our form submissions. Our team is looking into this and will provide you with a response shortly.

Dec 19, 2024

Report: "Investigating issues with our automations"

Last update 2024-12-19T19:56:33.801Z

resolved2024-12-19T19:56:33.786Z

The issue with our automations has been successfully resolved. Please refresh your browser to resume regular service usage. Thank you for your patience

investigating2024-12-19T19:53:48.677Z

We are currently experiencing issues related to a delay with our automations running. Our team is working to resolve this as quickly as possible.

Dec 12, 2024

Report: "Not receiving emails from Gmail"

Last update 2024-12-12T01:38:21.012Z

resolved2024-12-12T01:38:20.996Z

This incident has been resolved.

identified2024-12-12T01:28:50.562Z

The issue has been identified and a fix is being implemented.

investigating2024-12-12T01:00:39.000Z

We are currently experiencing issues related to receiving emails from Gmail. Our team is working to resolve this as quickly as possible

Dec 2, 2024

Report: "Investigating issues with automation delays AU server"

Last update 2024-12-02T05:51:21.208Z

resolved2024-12-02T05:51:21.191Z

This incident has been resolved.

identified2024-12-02T05:22:51.672Z

The issue has been identified and a fix is being implemented.

investigating2024-12-02T04:50:15.322Z

We are continuing to investigate this issue.

investigating2024-12-02T04:28:00.314Z

We are currently experiencing issues related to our automations presenting delays. Our team is working to resolve this as quickly as possible

Nov 18, 2024

Report: "Investigating issues with installing Apps from the Marketplace"

Last update 2024-11-18T15:50:04.988Z

resolved2024-11-18T15:50:04.975Z

The issue with adding new apps from the Marketplace apps has been resolved.

identified2024-11-18T14:55:02.429Z

We are continuing to work on a fix for this issue.

identified2024-11-18T13:05:59.598Z

The issue has been identified and a fix is being implemented.

investigating2024-11-18T12:55:33.571Z

We are currently investigating reports of issues related to adding apps from the Marketplace apps. Our team is looking into this and will provide you with a response shortly.

Nov 11, 2024

Report: "Issues with the Activity Log"

Last update 2024-11-11T18:34:22.497Z

resolved2024-11-11T18:34:22.485Z

The Activity Log issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

identified2024-11-11T10:41:35.348Z

Our team has identified the root cause of the issue with the activity log and is working to resume regular service usage. We will continue to provide updates on their progress.

investigating2024-11-11T08:27:12.000Z

We are currently investigating reports of issues related to Activity Log. Our team is looking into this and will provide you with a response as soon as possible.

Nov 7, 2024

Report: "Investigating issues with automation delays"

Last update 2024-11-07T17:21:51.015Z

resolved2024-11-07T17:21:50.994Z

This incident has been resolved.

investigating2024-11-07T16:57:45.728Z

We are currently investigating reports of issues related to delays in automations. Our team is looking into this and will provide you with a response shortly.

Nov 3, 2024

Report: "Investigating issues with our custom Gmail and Outlook automations"

Last update 2024-11-03T19:35:22.007Z

resolved2024-11-03T19:35:21.990Z

The issue with our custom Gmail and Outlook automations has been successfully resolved. Thank you for your patience.

investigating2024-11-03T19:25:36.951Z

We are currently experiencing issues related to our custom Gmail and Outlook automations. Our team is working to resolve this as quickly as possible.

Oct 31, 2024

Report: "Identified the issue affecting our automations and integrations"

Last update 2024-10-31T11:16:55.432Z

resolved2024-10-31T11:16:55.419Z

The issue with our automations and integrations has been successfully resolved. Please refresh your browser to resume regular service usage. Thank you for your patience

monitoring2024-10-31T11:14:42.917Z

A fix has been implemented and we are monitoring results to ensure full stability with automations and integrations.

identified2024-10-31T11:01:34.578Z

Our team has identified the root cause of the issue affecting automations and integrations, and is working to resume regular service usage. We will continue to provide updates on their progress

Report: "Identified the issue affecting our automations and integrations"

Last update 2024-10-31T10:47:08.413Z

resolved2024-10-31T10:47:08.395Z

The issue with our automations and integrations has been successfully resolved. Please refresh your browser to resume regular service usage. Thank you for your patience!

monitoring2024-10-31T10:40:47.970Z

A fix has been implemented and we are monitoring results to ensure full stability with automations and integrations.

identified2024-10-31T10:37:41.929Z

Our team has identified the root cause of the issue affecting automations and integrations, and is working to resume regular service usage. We will continue to provide updates on their progress

Oct 14, 2024

Report: "Investigating reports of issues with our automations"

Last update 2024-10-14T01:57:35.433Z

resolved2024-10-14T01:57:35.422Z

This incident has been resolved.

monitoring2024-10-14T01:49:32.823Z

A fix has been implemented and we are monitoring the results.

investigating2024-10-14T00:42:24.563Z

We are currently investigating reports of issues related to our automations. Our team is looking into this and will provide you with a response shortly.

Sep 25, 2024

Report: "Docs are not loading"

Last update 2024-09-25T06:47:37.689Z

resolved2024-09-25T06:47:37.670Z

This incident has been resolved.

monitoring2024-09-25T06:40:34.247Z

A fix has been implemented and we are monitoring the results.

identified2024-09-25T06:22:06.334Z

Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.

Sep 22, 2024

Report: "Investigating reports of connectivity issues across accounts"

Last update 2024-09-22T09:25:09.406Z

resolved2024-09-22T09:25:09.389Z

This incident has been resolved.

monitoring2024-09-22T09:19:45.101Z

A fix has been implemented and we are monitoring the results.

identified2024-09-22T09:15:38.904Z

The issue has been identified and a fix is being implemented.

investigating2024-09-22T09:11:50.862Z

We are currently investigating reports of connectivity issues across the platform. Our team is looking into this and will provide you with a response shortly.

Sep 13, 2024

Report: "Investigating reports of issues with our email integrations"

Last update 2024-09-13T18:09:06.987Z

resolved2024-09-13T18:09:06.970Z

The issue with our email integrations has been successfully resolved. Please refresh your browser to resume regular service usage. Thank you for your patience

monitoring2024-09-13T17:15:56.458Z

A fix has been implemented and we are monitoring results to ensure full stability with our email integrations

investigating2024-09-13T16:01:14.723Z

We are currently investigating reports of issues related to our email integrations. Our team is looking into this and will provide you with a response shortly.

Sep 3, 2024

Report: "Investigating reports of connectivity issues across accounts"

Last update 2024-09-03T14:21:15.596Z

resolved2024-09-03T13:51:36.344Z

This incident has been resolved.

monitoring2024-09-03T13:39:59.146Z

A fix has been implemented and we are monitoring the results.

investigating2024-09-03T13:23:29.000Z

We are currently investigating reports of connectivity issues, slowness, and longer load times across the platform. Our team is looking into this and will provide you with a response shortly.

Aug 18, 2024

Report: "Investigating issues with boards not loading"

Last update 2024-08-18T07:52:53.478Z

resolved2024-08-18T07:52:53.461Z

This incident has been resolved.

investigating2024-08-18T07:45:17.080Z

We are currently investigating reports of issues related to boards not loading. Our team is looking into this and will provide you with a response shortly.

Aug 10, 2024

Report: "Investigating connectivity issues across accounts and devices"

Last update 2024-08-10T22:49:30.015Z

resolved2024-08-10T22:49:30.001Z

This incident has been resolved.

monitoring2024-08-10T21:43:41.280Z

A fix has been implemented and we are monitoring the results.

investigating2024-08-10T21:12:19.568Z

We are continuing to investigate this issue.

investigating2024-08-10T21:03:02.215Z

We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.

Aug 8, 2024

Report: "Investigating reports of issues with automations delay"

Last update 2024-08-08T05:47:52.284Z

resolved2024-08-08T05:47:52.266Z

The delay with our automations has been successfully resolved. Please refresh your browser to resume regular service usage. Thank you for your patience

monitoring2024-08-08T04:41:52.110Z

The root of the delay has been identified and consequently a fix has been implemented and we are monitoring results to ensure full stability with automations.

investigating2024-08-08T03:46:27.561Z

We are continuing to investigate the automations delay. Our team is looking into this and will provide you with a response shortly.

investigating2024-08-08T03:09:44.223Z

We are experiencing a slight delay in automation. Our team is investigating the situation.

investigating2024-08-08T02:31:38.608Z

We are continuing to investigate this issue.

investigating2024-08-08T02:30:32.000Z

We are currently investigating reports of issues related to a delay with automations. Our team is looking into this and will provide you with a response shortly.

Aug 1, 2024

Report: "Investigating connectivity issues across accounts and devices"

Last update 2024-08-01T06:37:35.894Z

postmortem2024-08-01T06:24:02.828Z

**What Happened:** On July 29th \(09:04 AM EST\), our US customers experienced a 23-minute incident, including approximately 16 minutes of difficulty loading boards and a subsequent 7-minute system downtime due to an application-level bug. ‌ **What caused it:** A recent code change intended to optimize our infrastructure's speed and scale inadvertently introduced a bug affecting data retrieval. ‌ **How we responded:** Our monitoring system promptly identified the issue, triggering an immediate response from our engineering team. By activating failover mechanisms and reverting the problematic code change, we restored normal service by 09:27 AM EST. ‌ **What we're doing to prevent recurrence:** To enhance system resilience, we are implementing additional layers of automated testing and protection, including strengthening our error detection and recovery processes. ‌ We sincerely apologize for any disruption this caused to your workflow. Thank you for your understanding as we work to continuously improve our platform's reliability. Your team at [monday.com](http://monday.com)

resolved2024-07-29T14:03:12.103Z

The platform is now back to regular service. Please refresh your browser to access the platform. Thank you for your patience

monitoring2024-07-29T13:57:55.217Z

The platform is operational, and the API is now working; automations are still slow, and we're working to resolve it ASAP.

monitoring2024-07-29T13:34:25.354Z

A fix has been implemented and we are monitoring results to restore full system stability

investigating2024-07-29T13:14:23.597Z

We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.

Jul 11, 2024

Report: "Connectivity Issues across accounts and devices identified"

Last update 2024-07-11T10:53:08.663Z

postmortem2024-07-11T10:42:08.920Z

To our monday community, we’d like to share an update about a brief service interruption that occurred on our US servers on Wednesday, July 10th, 2024. **What Happened:** * At 8:19 PM EST, an issue with a third-party provider caused a service interruption on our US servers for approximately 35 minutes. * Some customers may have experienced slowness on the platform leading up to the interruption. * There was no data loss or security risk, and our EMEA and APAC servers were not impacted. **Our Response:** * Our monitoring system immediately alerted our R&D teams. * We took steps to minimize the impact of this third-party issue by switching to another server as per our failover mechanism. * By 8:54 PM EST the service was restored and the platform was up and running. By 9:13 PM EST all features of the platform were fully functioning as expected, including automations & our API. * Our teams continued to actively monitor performance as a precaution. **What We're Doing to Prevent Similar Issues:** * Our team is working closely with the third-party provider to investigate the root cause of the issue and improve our review processes. ‌ **We sincerely apologize for any inconvenience this interruption caused. Our top priority is to ensure a stable and reliable experience on our platform.** Additional Resources: * [Status Page](https://status.monday.com/) for real-time updates. * Contact our support team via the [Help Center](https://monday.com/helpcenter/), we’d be happy to assist you further.

resolved2024-07-11T01:20:41.747Z

This incident has been resolved.

monitoring2024-07-11T01:07:03.250Z

A fix has been implemented and we are monitoring the results.

identified2024-07-11T00:54:53.747Z

The issue has been identified and a fix is being implemented.

investigating2024-07-11T00:44:03.757Z

We are continuing to investigate this issue.

investigating2024-07-11T00:42:27.677Z

We are continuing to investigate this issue.

investigating2024-07-11T00:30:05.146Z

Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress

Jul 10, 2024

Report: "Issues related to payment page"

Last update 2024-07-10T12:19:45.860Z

resolved2024-07-10T12:19:45.848Z

The issue with the pricing page has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

identified2024-07-10T12:12:54.581Z

We have identified an issue with the payment page and are working to resolve the issue as soon as possible.

Report: "Issues across accounts related to slowness and boards loading"

Last update 2024-07-10T11:29:25.466Z

resolved2024-07-10T11:29:25.450Z

This incident has been resolved.

monitoring2024-07-10T11:21:52.071Z

We are continuing to monitor for any further issues.

monitoring2024-07-10T11:13:12.150Z

A fix has been implemented and we are monitoring the results.

investigating2024-07-10T11:07:32.764Z

We are continuing to investigate this issue.

investigating2024-07-10T10:25:48.566Z

We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.

Report: "Issues with platform slowness"

Last update 2024-07-10T10:09:04.588Z

resolved2024-07-10T10:09:04.573Z

This incident has been resolved.

monitoring2024-07-10T10:08:50.625Z

We are continuing to monitor for any further issues.

monitoring2024-07-10T09:24:28.378Z

We are continuing to monitor for any further issues.

monitoring2024-07-10T09:19:28.512Z

A fix has been implemented and we are monitoring the results.

investigating2024-07-10T08:42:07.718Z

We are currently investigating reports of issues related to platform slowness. Our team is looking into this and will provide you with a response shortly.

Jul 9, 2024

Report: "Investigating connectivity issues across accounts and devices"

Last update 2024-07-09T12:06:48.940Z

resolved2024-07-09T12:06:48.921Z

The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

monitoring2024-07-09T10:52:13.000Z

Automations are no longer delayed. We are continuing to monitor for any further issues.

monitoring2024-07-09T10:35:39.000Z

The platform is up and running but automations are still delayed. We're continuing to work on a fix.

monitoring2024-07-09T10:23:39.083Z

A fix has been implemented and we are monitoring results to restore full system stability

identified2024-07-09T10:17:18.369Z

We are continuing to work on a fix for this issue.

identified2024-07-09T10:13:25.095Z

Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress

investigating2024-07-09T09:45:53.971Z

We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.

Jul 5, 2024

Report: "Investigating issues with API connectivity"

Last update 2024-07-05T12:23:06.391Z

resolved2024-07-05T12:23:06.368Z

This incident has been resolved.

investigating2024-07-05T11:50:20.304Z

We are currently investigating reports of issues related to API connectivity. Our team is looking into this and will provide you with a response shortly.

Report: "Investigating issues with Automations delay in AU"

Last update 2024-07-05T05:32:42.469Z

resolved2024-07-05T05:32:42.454Z

This incident has been resolved.

monitoring2024-07-05T05:28:49.606Z

We are continuing to monitor for any further issues.

monitoring2024-07-05T05:06:53.601Z

A fix has been implemented and we are monitoring the results.

investigating2024-07-05T04:35:45.313Z

Devs still investigating delays with automations in AU server.

investigating2024-07-05T03:25:40.884Z

We are currently investigating reports of issues related to the slowness with automations. Our team is looking into this and will provide you with a response shortly.

Jul 2, 2024

Report: "Investigating connectivity issues in US server"

Last update 2024-07-02T15:10:45.850Z

postmortem2024-07-02T15:03:01.231Z

To our monday community, we’d like to share an update about a brief service interruption that occurred on our US servers on Monday, July 1st, 2024. **What Happened:** * At 2:04 AM EST, a bug from a third-party provider caused a configuration error during a database update. This led to a service interruption on our US servers for approximately 15 minutes. * Some customers may have experienced slowness on the platform leading up to the interruption. * There was no data loss, security risk, or impact on our EMEA and APAC servers. **Our Response:** * Our monitoring system immediately alerted our R&D teams. * We promptly opened a support channel with the third-party provider while initiating internal troubleshooting. * By 2:19 AM EST, service was fully restored, and the platform was functioning as expected. * Our teams continued to actively monitor performance as a precaution. **What We're Doing to Prevent Similar Issues:** * Our team is working closely with the third-party provider to investigate the root cause of the bug and improve our review processes. * To mitigate future issues, we are developing a dedicated backup instance for these third-party components. **We sincerely apologize for any inconvenience this interruption caused.** **Our top priority is to ensure a stable and exceptional user experience on our platform.** Additional Resources: * [Status Page](https://status.monday.com/) * Contact our support team via the [Help Center](https://monday.com/helpcenter/), we’d be happy to assist you further.

resolved2024-07-01T06:40:24.164Z

The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience!

monitoring2024-07-01T06:26:38.845Z

A fix has been implemented and we are monitoring results to ensure full stability with automations.

identified2024-07-01T06:12:51.327Z

Our team has identified the root cause of the issue affecting automations and is working to resume regular service usage. We will continue to provide updates on their progress

monitoring2024-07-01T06:11:30.990Z

A fix has been implemented and we are monitoring results to ensure full system stability.

investigating2024-07-01T06:05:33.277Z

We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.

investigating2024-07-01T05:54:16.381Z

We are currently experiencing issues related to connectivity in US server. Our dedicated team is working to resolve this as quickly as possible

investigating2024-07-01T05:47:57.490Z

We are continuing to investigate this issue.

investigating2024-07-01T05:30:11.406Z

We are currently experiencing issues related to slowness platform US server. Our dedicated team is working to resolve this as quickly as possible

Jul 1, 2024

Report: "Investigating issues with Platform Slowness"

Last update 2024-07-01T13:54:28.410Z

resolved2024-07-01T13:54:28.395Z

The issue with platform slowness has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

monitoring2024-07-01T13:26:02.208Z

A fix has been implemented and we are monitoring results to ensure full system stability.

investigating2024-07-01T13:18:41.916Z

We are currently investigating reports of issues related to platform slowness. Our team is looking into this and will provide you with a response shortly.

Jun 20, 2024

Report: "Connectivity issues across accounts"

Last update 2024-06-20T08:15:19.899Z

resolved2024-06-20T08:15:19.885Z

This incident has been resolved.

monitoring2024-06-20T07:45:57.000Z

A fix has been implemented and we are monitoring the results.

investigating2024-06-20T07:44:13.000Z

We are currently investigating reports of connectivity issues across the platform. Our team is looking into this and will provide you with a response shortly.

Jun 17, 2024

Report: "Issues with slowness within My Work and searching"

Last update 2024-06-17T15:47:10.416Z

resolved2024-06-17T15:47:10.403Z

This incident has been resolved.

identified2024-06-17T14:27:04.806Z

Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.

investigating2024-06-17T13:30:49.199Z

We are currently investigating issues related to slowness within My Work and searching. Our dedicated team is working to resolve this as quickly as possible

Jun 10, 2024

Report: "Issues with boards failing to load"

Last update 2024-06-10T08:20:59.927Z

resolved2024-06-10T08:20:59.911Z

The issue with boards failing to load has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

monitoring2024-06-10T08:06:14.106Z

A fix has been implemented and we are monitoring results to ensure full system stability.

investigating2024-06-10T07:52:42.844Z

We are continuing to investigate this issue.

investigating2024-06-10T07:44:10.969Z

We are currently experiencing issues related to boards loading. Our dedicated team is working to resolve this as quickly as possible

Jun 6, 2024

Report: "Experiencing issues with platform not loading"

Last update 2024-06-06T08:26:27.802Z

postmortem2024-06-06T08:25:36.454Z

On Monday, June 3rd, 14:46 CET, we experienced 78 minutes of service interruption on our EU servers, impacting some of our customers' ability to access the platform. There was no data loss or security risk and our US and APAC servers were not impacted. The incident was caused by a network failure on one of our third-party providers, and our R&D teams worked closely with the provider to identify the root cause and resolve the issue as quickly as possible. They also took steps to minimize the impact of this third-party issue by switching to another server while the issue with the impacted server was resolved. By 16:04 CET the system was fully operational. The platform is now behaving as expected, and our teams will continue to actively monitor it, as per our best practices. We are continuing to work with the third-party provider to investigate further to ensure the prevention of any recurring issues. We apologize for any inconvenience or disruption caused by this service interruption. We strive to provide you with a reliable, consistent, and excellent platform experience daily, and we're committed to safeguarding your trust in us. Our status page is accessible [here](https://status.monday.com/). If you need any account support, you can reach us via the [help center](https://monday.com/helpcenter/). Our dedicated customer experience teams will be more than happy to help you.

resolved2024-06-03T14:30:53.886Z

This incident has been resolved.

monitoring2024-06-03T14:14:02.000Z

We are continuing to monitor for any further issues. The automations may still be delayed.

monitoring2024-06-03T14:13:26.347Z

A fix has been implemented and we are monitoring the results.

identified2024-06-03T13:52:15.250Z

The issue has been identified and a fix is being implemented.

investigating2024-06-03T13:14:28.829Z

We are continuing to investigate this issue.

investigating2024-06-03T12:59:08.273Z

We are currently experiencing issues related to the platform being slow. Our dedicated team is working to resolve this as quickly as possible