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The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing an infrastructure upgrade of our Stats services on May 28, 2025, at 1:30 AM UTC. This scheduled maintenance is expected to result in a 30-minute downtime for our Stats cluster.During this period:- The Stats API will be temporarily unavailable.- Pages including All Campaigns, Campaign Reports, and Campaigns Info will not be accessible.Please rest assured that this downtime will not impact the sending of campaigns.We sincerely apologize for any inconvenience this may cause and thank you for your patience and understanding as we continue to enhance the reliability and performance of our services.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing an infrastructure upgrade of our Stats services on May 21, 2025, at 08:30 UTC. This scheduled maintenance is expected to result in a 30-minute downtime for our Stats cluster.During this period:- The Stats API will be temporarily unavailable.- Pages including All Campaigns, Campaign Reports, and Campaigns Info will not be accessible.Please rest assured that this downtime will not impact the sending of campaigns.We sincerely apologize for any inconvenience this may cause and thank you for your patience and understanding as we continue to enhance the reliability and performance of our services.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. Logs indicate the issue began around 11:00 AM IST. The underlying infrastructure experienced issues, causing new nodes to fail to register. The infrastructure has been refreshed and services have returned to normal.

We are currently experiencing an issue with our Stats service that is preventing the All Campaigns page from loading. Please note that campaign sending has not been impacted. This issue is also affecting Campaign Reports. If you have a direct link to a campaign detail page, the page will load, but the stats details will not. We apologize for the inconvenience. Our engineering team is working to restore service as quickly as possible.

This incident has been resolved.

The issue has been resolved. All the services are operational and continue to be monitored closely. We will work on the post-mortem and take corrective actions to avoid such issue in the future.

We are continuing to monitor for any further issues.

The lag has been cleared. Services are back to normal. We are monitoring our systems.

The team has made progress to scale our infrastructure to burn the lag. The current lag will take another 2-3 hours to clear.

Hi, We are currently addressing a delay in the Periodic Segment Refresh on DC-01 This situation affects trigger-based campaigns, Flows, and Inbound Campaigns (In-App, OSM), as they are operating with outdated segments. However, rest assured that real-time campaigns, one-time campaigns, and dashboard segmentation queries are functioning normally. Our team is actively working to resolve this issue promptly. We appreciate your patience and cooperation during this time. We will keep updating the progress and try to resolve this soon. If you have any questions, please don't hesitate to reach out to our support team. Thank you, Team MoEngage

This incident has been resolved.

We are experiencing a delay of ~1 hour in processing the user updates. The issue should be resolved by 4 pm UTC.

This incident has been resolved.

Inform sending is back to normal. Callbacks are delayed.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently experiencing an issue in our cloud infrastructure that is leading to service degradation. Our team is actively investigating the issue and working to resolve it as quickly as possible. We will provide further updates as soon as more information becomes available. Thank you for your patience.

This incident has been resolved.

We are currently addressing a core service degradation that began at 6 PM IST, affecting Stats, Smart Trigger and Flows campaigns within DC-03, resulting in a noticeable lag. Our team has pinpointed the cause and is actively working on a solution that should process and reduce the lag in the next couple of hours. We apologize for any inconvenience this may have caused and appreciate your patience. For any queries or immediate concerns, please do not hesitate to contact our support team.

The lag has cleared and the incident has been resolved.

We are continuing to monitor and the lag is expected to clear in another hour.

We have deployed a fix to clear the lag faster and the processing has started. We are monitoring the same.

We are currently addressing a core service degradation that began at 2 AM IST, affecting Smart Trigger and Flows campaigns within DC-03, resulting in a noticeable lag. Our team has pinpointed the cause and is actively working on a solution that should process and reduce the lag in the next couple of hours. We apologize for any inconvenience this may have caused and appreciate your patience. For any queries or immediate concerns, please do not hesitate to contact our support team.

From 5:40 AM GMT to 6:30 AM GMT, the dashboard-03 dashboard was loading intermittently. Campaigns sending is delayed during this time period. The issue is resolved now. Our team will further RCA this incident and take preventive measures.

We are continuing to work on a fix for this issue.

Campaign sending services are affected an dashboard loading response times are affected. Our team is investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The degradation started at around 13:30 UTC due to underlying infrastructure failure. We have identified the issue and a fix is being implemented.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing degraded performance within our Stats system, which is resulting in delays in updating our campaign analytics, campaign reports and the Flow user exit on conversion. The current lag time is approximately 3 hours. The problem is currently under investigation, and we are working diligently to restore normal functionality and fix the performance issues at the earliest. Campaign sending and triggers are not affected by this only the updation of stats on the dashboard. We would like to apologize for any inconvenience this may cause.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified degraded performance with some of our InApp, OSM, WebP, Smart Trigger Evaluation, and Triggered Flows Entry because of the underlying Segmentation service's degraded performance in User In Segment evaluation. The problem is currently under investigation, and we are working diligently to restore normal functionality and fix the performance issues at the earliest. We would like to apologize for any inconvenience this may cause.

This incident has been resolved.

We are currently encountering performance issues in the underlying infrastructure related to the Campaign Statistics contained within Dashboard 01. Due to this, there may be a potential delay of around 2 hours in the update of statistics for your ongoing campaigns. Rest assured, we have pinpointed the problem and are actively working on rectifying it in the swiftest manner possible. We appreciate your patience and understanding in this matter.

This incident has been resolved.

We have identified the issues and resolved. we are monitoring the same now.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently experiencing a few issues with our APIs. The issue started 10 am UTC. Our team is actively investigating and we aim to resolve this as soon as possible. We apologize for any inconvenience caused.

This incident has been resolved.

We have identified an issue with Dashboard 03, where segmentation queries are taking more time to respond. Our team is working on it, and we will update you soon.

We have fixed the issue and email campaigns should work as expected. We apologize for the inconvenience caused and our team is working on the RCA to prevent such issues.

We have identified an issue with the creation of an email campaign, where some of our customers in DC1, DC2, and DC4 are affected. Our team has identified the issue and working towards resolving it. Please note that email campaigns that are already created aren't affected and will be sent as per the expectations, only new email campaign creation is affected for some customers.

The incident is resolved now , we will continue to monitor

A fix has been implemented and we are monitoring the results.

We are experiencing few issues affecting data processing and campaigns processing . We are investigating the issue on priority Regret the inconvenience

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Due to infrastructure degradation, we are currently encountering performance issues with the processing of our Time-Based Flows campaigns in DC-03. Rest assured, our technical team is actively working to rectify this issue. We highly appreciate your patience and understanding during this time.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Since 9th May at 9:30 AM UTC, we have been experiencing degraded performance from the URL shortening service, which is leading to higher failures during URL shortening. This can result in DLT validation failure or increased SMS length, depending on your region. We are working on a fix for the issue.

There was an infrastructure degradation resulting in intermittent login issues between 17:00 UTC to 18:45 UTC.

All the systems are back to normal. The incident started at 6.50 AM GMT and was resolved by 8:30 AM GMT. During this time, a few campaigns were delayed, and segmentation and Analytics capabilities weren't available. We apologize for the inconvenience caused. We will take some time to do a proper RCA on this issue and take some preventive steps to avoid these kinds of incidents in the future.

Few campaigns have started going out as expected now. We have preferred restoring campaign services to ensure they run on time. Segmentation and Analytics capabilities will be restored after we ensure that all the scheduled and current campaigns work as expected. Once all the current campaigns are executed, we will start executing pending campaigns.

We are continuing to work on a fix for this issue.

[DC-03] We have identified an issue where some segmentation queries are failing and a few one-time and periodic campaigns are delayed by 30 minutes. Our team is working on fixing the issue. We will keep you posted.

This incident has been resolved.

A fix has been implemented, and we are monitoring the results.

We are continuing to investigate this issue.

Hi there, We are experiencing a delay of an hour or so in processing the events for some accounts. Queries run on segmentation and analytics may not reflect the most recent data. All the Smart Trigger campaigns and Flows would continue to work as they normally do. We are working on this to resolve it as soon as possible. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard. Please reach out to support@moengage.com in case of any queries. Thanks, Team MoEngage

The issue is resolved we are not seeing any login api failures . Regret the inconvenience caused.

We have observed intermittent login issues in dashboard-02 , but the problem is identified we are monitoring the situation

This incident has been resolved.

Hi there, We are working on unplanned maintenance on the user property data in the Segmentation module. This would affect the user property segmentation queries that run on the last 12 hours of data. The queries might not scan all the data for the last 12 hours of data partition. We are expecting this maintenance to be done by 6 p.m., November 7th, GMT. All the Smart Trigger campaigns and Flows would continue to work as they normally do. We are working on this to resolve it as soon as possible. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard. Please reach out to support@moengage.com in case of any queries. Thanks, Team MoEngage

This incident has been resolved.

Hi there, We are experiencing a delay in processing the data uploaded using Import Users from the dashboard. All the Smart Trigger campaigns and Flows would continue to work as they normally do. We are working on this to resolve at the earliest. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard. Please reach out to support@moengage.com in case of any queries. Thanks, Team MoEngage

All the flows are processing right now with in SLA.

We are experiencing a delay of 2-3 hours in processing Flows due to an underlying infrastructure degradation. We are working to resolve it as soon as possible. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard. Please reach out to support@moengage.com in case of any queries. Thanks, Team MoEngage

All the services are back to normal. We will do an RCA of this incident internally and work towards the measures to prevent such issues.

We continue to see a data ingestion delay of 1 hr. All the other services are working as expected.

There is no lag in executing the Smart triggers and Flows. Data ingestion is still delayed by 1 hour. Campaigns that are sent through push APIs and considered non transactional are delayed by 1 hour. We will keep you posted on the updates soon.

Customers using Push campaign APIs to trigger the messages to end users should retry the APIs to send the campaigns now. We deeply regret for this inconvenience.

Our Infrastructure provider, AWS, has been facing issues at their end for the last few hours. We are actively working with their team to restore the MoEngage services. Data ingestion and reflection are delayed by 90 minutes. One-time campaigns - push, email, and SMS were delayed by 1-hour delay 30 mins ago, but as of now, one-time campaigns are sent at their scheduled time.

We are experiencing service degradation in multiple services on Dashboard-01. We will provide more details on this issue as soon as possible.  We are working on this to resolve it as soon as possible. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard.  Please reach out to support@moengage.com in case of any queries.  Thanks, Team MoEngage

The issue with our streaming applications has been resolved and they are back to normal, we will continue to monitor

[DC-03] Event exports via streams will be delayed by 3-5 hours . We are monitoring .

This incident has been resolved.

We are experiencing a delay of 2 hours in processing the events on the user profile for a small number of clients. This will affect the User profile and Recent events sections for these clients. Campaign sending, Segmentation, and Analytics aren't affected. We will update once the processing is back to normal.

This incident has been resolved.

Hi there, We are experiencing a delay of an hour or so in processing the events. Queries run on segmentation and analytics may not reflect the most recent data. All the Smart Trigger campaigns and Flows would continue to work as they normally do. We are working on this to resolve at the earliest. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard. Please reach out to support@moengage.com in case of any queries. Thanks, Team MoEngage

This incident has been resolved.

Hi, We are experiencing a delay in processing the events, and our team is working on it. This will affect the User profile and Recent events sections. The expected ETA for the resolution is 11 p.m. UTC on September 2. Campaign sending, Segmentation, and Analytics aren't affected. We will update the information when the processing is back to normal.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing a delay of 2 hours in updating the stats of some users for all types of Campaigns and Flows. Hence, Stats on the dashboard will be updated late. Please note that campaign sending isn't affected. We are working on this to resolve it as soon as possible. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard. Please reach out to support@moengage.com in case of any queries. Thanks, Team MoEngage

This incident has been resolved.

The lag has reduced, and we are monitoring the same.

We are experiencing a delay of 2 hours in updating the stats for all types of Campaigns and Flows. Hence, Stats on the dashboard will be updated late. Please note that campaign sending isn't affected. We are working on this to resolve it as soon as possible. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard. Please reach out to support@moengage.com in case of any queries. Thanks, Team MoEngage

This incident has been resolved.

Hi there, We are experiencing a delay in processing user imports uploaded via UI on dashboard-03; our team is working on it. The queued data will be cleared within the next couple of hours. Kindly bear with us while we do it. I appreciate your understanding and cooperation in this regard. Please reach out to support@moengage.com if you have any queries. Thanks, Team MoEngage

This incident has been resolved.

Hi there, We have observed service degradation in the Analytics suite and RFM analysis. We are investing in the root cause. Kindly bear with us while we do it. I appreciate your understanding and cooperation in this regard. Please reach out to support@moengage.com if you have any queries. Thanks, Team MoEngage

The maintenance has been completed

Hi there, We will be performing scheduled maintenance on the Analytics and Segmentation user ingestion layer in dashboard-04 from 5.30 p.m. on July 4 UTC to 6.15 p.m. on July 4 UTC. Queries run on user property segmentation, and analytics may not reflect the most recent data. All the Smart Trigger campaigns and Flows would continue to work as they normally do. Kindly bear with us while we do it. I appreciate your understanding and cooperation in this regard. Please reach out to support@moengage.com if you have any queries. Thanks, Team MoEngage

This incident has been resolved.

Hi, We are seeing delays in the Campaign Stats service causing delay in stats computation across services. Kindly do not rerun the campaigns if you don't see any stats in your campaigns. Our team is working on restoring the services to normalcy.

We had an incident today, 9th Jun, around 2:45 PM UTC to 3:30 PM IST where we saw Email campaigns delayed. This issue happened across all DCs and for all customers. We had a bug in our deployment pipeline which degraded our services across all DCs during a patch release. There was an issue in one of the libraries which started throwing unexpected errors. We have reverted the release immediately, and all the systems are normal. Email Campaigns that were stuck during this time are being rerun.

The issue was with few infrastructure components we have fixed the same . Few services related to data processing, In-app & On-site Messaging and Web personalisation got affected. We will be monitoring for some more time We apologize for the inconvenience caused

We are continuing to investigate this issue.

The issue is resolved now , all the apis are behaving normally . We apologize for the inconvenience caused, and our team has already taken preventive steps to avoid any such issues in future.

We are continuing to monitor for any further issues.

We have found some issue with our infrastructure causing APIs to get 5xx. Regret the inconvenience caused.

The issue with Google's captcha APIs has been resolved since some time ago and dashboard logins have been successful ever since. We apologize for the inconvenience caused and will work on a workaround to handle such rare cases in the future.

Googles captcha api has started working , Logins are successful , would be observing for some time

A fix has been implemented and we are monitoring the results.

Googles recaptcha apis are downing throwin 502, we are working on a alternative fix

There was a problem with our Segmentation service, which was the backbone of multiple Smart triggers and In-app campaigns. For the campaigns, which were dependent on event attributes and events for segmentation, the right users wouldn't have received the notification. The issue happened due to a bug that caused our segmentation service to return wrong results, and It took us a lot of time to detect this case as it affected only a limited number of campaigns. We apologize for the inconvenience caused, and our team has already taken preventive steps and actions not to repeat this issue.

Scheduled maintenance has been completed successfully.

Hi there, We will be performing scheduled maintenance on the Analytics and Segmentation ingestion layer in dashboard-03 from 11 p.m. on February 15 IST to 12.30 a.m. on February 16 IST. Queries run on Segmentation, and Analytics may not reflect the most recent data. All the Smart Trigger campaigns and Flows would continue to work as they normally do. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard. Please reach out to support@moengage.com in case of any queries. Thanks, Team MoEngage

The incident has been resolved.

Hi there, We are experiencing a delay of an hour or so in processing the events. Queries run on event-based segmentation may not reflect the most recent data. All the Smart Trigger campaigns and Flows would continue to work as they normally do. We are working on this to resolve at the earliest. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard. Please reach out to support@moengage.com in case of any queries. Thanks, Team MoEngage

User imports service is back to operational now. We are working with the team to prevent such issues. We apologize for the inconvenience caused.

A fix has been implemented and we are monitoring the results.

We have found the root cause of the issue and are working to fix it.

We see a delay in user imports being added to the segmentation. Our team is already working on this issue. We will keep this page updated on the progress.

The scheduled maintenance has been completed.

We will be upgrading the infrastructure in the data processing pipelines of File Segment Service starting at 5 p.m. (UTC) to 6 p.m. (UTC) on November 23rd. During this time, you might see delays in processing CSV/File segment uploads and user imports.

All the services on the dashboard should be working as expected. We are working with the team on the next steps to prevent these kinds of scenarios. Apologies for the inconvenience caused.

We are seeing errors on our dashboard. Our team is working on fixing it. Apologize for the inconvenience caused.

One of our core caching system had a performance degradation resulting in campaign creation failures and delay in sending periodic and scheduled campaigns between 11:30am GMT to 12:30pm GMT. Apologies for the inconvenience caused.

This incident has been resolved.

One of our partners, BEE, is experiencing issues due to which you may experience errors in our dashboard around drag and drop features in the Email editor. We are working with BEE to restore normalcy. We will keep you updated on the same.

All systems are operational, our team will work on the RCA with the AWS team to prevent these incidents. Apologies for the inconvenience caused.

Campaigns are running in real time.

Dashboard segmentation queries are working.

We are prioritizing the campaign execution over dashboard queries at this time. You can go ahead and schedule the campaigns (if you want), even though you might not be seeing the segmentation query results.

We are continuing to work on a fix for this issue.

You might be experiencing delays / failures of some segmentation / analytics queries you run. Execution of some campaigns has also been delayed. This is due to the service degradation at our underlying infrastructure provider (AWS). Our team is working on the issue. Apologies for the inconvenience caused.

This incident has been resolved.

Campaign Drafts pages are not loading, and our team is investigating this issue. Apologies for the inconvenience caused. As a workaround, Please find the Engage tab on the left main menu, click on the Drafts sub-menu, and then click on the campaigns tab once again to load the drafts. You can switch to the Flows tab and back to the campaigns tab to load the drafts.

This incident has been resolved. We regret the inconvenience caused, and our team has started working on the RCA and we will take the necessary measures to prevent such issues from happening.

We are experiencing high latencies and slow dashboard response times since 10:30am IST. Issue has been identified and team is working on fixing the issue.

The issue has been identified and a fix is being implemented.

The issue has been resolved. We are monitoring the system.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are experiencing a major outage With Smart Trigger and Flow campaigns since 21:30 IST in DC-02. Our team is currently working to restore the system. We apologize for the inconvenience caused.