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Last checked 2025-06-14T12:43:56.920Z from ModernLoop's official status page

Historical record of incidents for ModernLoop

May 29, 2025

Report: "Reports of slowness"

Last update 2025-05-29T20:34:25.466Z

resolved2025-05-29T20:34:25.448Z

This incident has been resolved.

investigating2025-05-29T20:16:22.647Z

We are currently investigating this issue.

Report: "Reports of slowness"

Last update 2025-05-29T15:34:00.000Z

Resolved2025-05-29T15:34:00.000Z

This incident has been resolved.

Investigating2025-05-29T15:16:00.000Z

We are currently investigating this issue.

Apr 17, 2025

Report: "Zoom is down"

Last update 2025-04-17T02:51:25.719Z

resolved2025-04-17T02:51:25.700Z

https://status.zoom.us/incidents/pw9r9vnq5rvk

identified2025-04-16T19:21:55.472Z

Zoom Official Status Pages (may not load) https://status.zoom.us/ https://uptime.zoom.us/ ~50K people reporting Zoom is down for them in the last hour https://downdetector.com/status/zoom/

Mar 4, 2025

Report: "GMail email sends sporadically failing"

Last update 2025-03-04T18:31:29.626Z

resolved2025-03-04T06:00:00.000Z

Due to a version upgrade for our email service, some emails sent through gmail failed to deliver between 3/3 10pm PST - 3/4 7am PST

Feb 27, 2025

Report: "Slack is down"

Last update 2025-02-27T01:16:21.238Z

resolved2025-02-27T01:16:21.215Z

This incident has been resolved.

investigating2025-02-27T01:15:52.531Z

We are continuing to investigate this issue.

investigating2025-02-26T16:18:08.627Z

Slack is down: https://slack-status.com/2025-02/1b757d1d0f444c34

Feb 18, 2025

Report: "Lever Hire Platform is returning 500 error"

Last update 2025-02-18T21:53:47.774Z

resolved2025-02-18T21:53:47.731Z

See resolution here: https://status.lever.co/incidents/r94mjyqwbxtv

identified2025-02-18T17:27:34.949Z

ModernLoop team is following along here: https://status.lever.co/incidents/r94mjyqwbxtv This does not affect customers on other Applicant Tracking Systems.

Feb 12, 2025

Report: "ML Slowness"

Last update 2025-02-12T21:52:06.603Z

resolved2025-02-12T21:43:19.556Z

This incident has been resolved.

investigating2025-02-12T20:40:20.000Z

This incident has been resolved. And we are continuing to monitor.

investigating2025-02-12T20:32:44.421Z

We are currently investigating this issue.

Report: "Site Not Loading"

Last update 2025-02-12T18:03:17.327Z

resolved2025-02-12T18:03:17.308Z

This incident has been resolved.

investigating2025-02-12T17:54:48.105Z

We are currently investigating this issue.

Feb 5, 2025

Report: "ModernLoop down"

Last update 2025-02-05T12:19:39.208Z

resolved2025-02-05T12:19:39.192Z

The issue was due to a combination of hitting our IP address limit for our Kubernetes deployment and a bad version number for our Datadog Java Agent. Datadog Java Agent is 1.46.0 on Maven but that version doesn't not exist on Google Cloud Console Artifact Registry. The incorrect version prevented new pods from starting up and the ip address allocation prevented proper visibility into this issue. Followups include: * Adding a new subnet to increase the number of IPs * Add a CI check to make sure the JAR artifact exists for the Datadog Agent Library we need

monitoring2025-02-05T11:45:51.318Z

A fix has been implemented and we are monitoring the results.

investigating2025-02-05T11:22:47.088Z

We are currently investigating this issue.

Jan 31, 2025

Report: "Reports of slowness"

Last update 2025-01-31T03:40:51.267Z

resolved2025-01-31T03:40:51.252Z

This incident has been resolved.

investigating2025-01-31T03:20:55.866Z

We are currently investigating this issue.

Jan 30, 2025

Report: "Experienced High Load from Microsoft Outlook Webhooks"

Last update 2025-01-30T04:32:33.703Z

resolved2025-01-30T04:32:33.687Z

This incident has been resolved.

monitoring2025-01-30T01:58:12.193Z

Load is back down. Site is performant.

monitoring2025-01-30T01:56:39.000Z

ModernLoop just received a high level of calendar sync events. Causing a high load.

investigating2025-01-30T01:38:43.000Z

Microsoft calendar sync experiencing high load. Investigating immediately.

Jan 28, 2025

Report: "Empty Lists on Critical ModernLoop Tabs"

Last update 2025-01-28T23:45:21.481Z

resolved2025-01-28T23:45:21.463Z

We have reindexed customer's candidates to be searchable bringing full functionality to Candidates Tab and Command+K.

identified2025-01-28T18:38:55.000Z

Currently all tabs should be populated except Candidates Tab. We are currently re-indexing our Candidate search. Candidates may not be searchable for a brief time from “Command+K” or the Candidates tab. To access candidates, please use the Tasks tab or the chrome extension until this is resolved. This process should be complete by 12pm PT. Candidate-facing flows are not impacted by this incident. Candidate-facing flows include: Candidate Portal, Candidate Self-Schedule, Candidate Submit Availability

identified2025-01-28T17:00:40.000Z

We have reindexed all objects besides Candidate search

investigating2025-01-28T14:00:54.000Z

ModernLoop loads with empty lists on Tasks, Candidates, Interview Modules and Employees tabs.

Report: "Reports of slowness"

Last update 2025-01-28T02:29:31.870Z

resolved2025-01-28T02:29:31.855Z

This incident has been resolved.

monitoring2025-01-28T00:24:45.174Z

A root cause analysis will be be conducted and posted as soon as possible.

identified2025-01-28T00:24:04.230Z

The issue has been identified and a fix is being implemented.

monitoring2025-01-27T22:10:58.275Z

A fix has been implemented and we are monitoring the results.

investigating2025-01-27T21:05:14.730Z

We are currently investigating this issue.

Jan 23, 2025

Report: "ModernLoop Service Outage"

Last update 2025-01-23T22:28:42.529Z

resolved2025-01-23T22:28:08.156Z

Root Cause Analysis: Workday Integration Performance Issue Overview: On Jan 23 2023, customers experienced slower response times and intermittent service issues. We take these disruptions very seriously, and we want to share a transparent account of the issue, its root cause, and the steps we are taking to address it both in the short and long term. Root Cause: The issue was traced back to our Workday integration. Specifically: - The integration was fetching and processing an unexpectedly large volume of data. - This data processing occurred on our web servers, which caused high memory usage and led to out-of-memory errors and service outage. Impact: - Customers experienced slow application response times or outages. Fixes: Short-Term: We have optimized the processing of Workday data to reduce its memory usage and overall load on our web servers. This optimization has already been implemented and has mitigated the immediate issue. Medium-Term: To ensure long-term stability and scalability, we are in the process of moving this data processing workload off our web servers. Instead, it will be handled by dedicated worker nodes that are better equipped to process large datasets without impacting web server performance. This change is currently in progress and will be deployed as soon as possible. Next Steps: We will continue to monitor system performance closely to ensure the short-term optimizations are effective. Once the medium-term fix is deployed, we will communicate this update to all customers. We are also reviewing all other data integrations to proactively identify and mitigate similar risks. We sincerely apologize for the inconvenience caused by this issue and appreciate your patience as we work to improve our systems. Ensuring a reliable and high-performing service for our customers remains our top priority. If you have any further questions or concerns, please do not hesitate to reach out to our support team.

monitoring2025-01-23T18:45:21.231Z

A fix has been implemented and we are monitoring the results.

investigating2025-01-23T18:23:03.497Z

This incident has been resolved.

Jan 22, 2025

Report: "ModernLoop Errors (502)"

Last update 2025-01-22T18:40:45.944Z

resolved2025-01-22T18:40:45.921Z

This incident has been resolved.

monitoring2025-01-14T00:11:27.375Z

A fix has been implemented and we are monitoring the results.

investigating2025-01-13T23:57:06.944Z

We are currently investigating this issue.

Dec 29, 2024

Report: "Site not loading"

Last update 2024-12-29T04:50:49.902Z

resolved2024-12-29T04:50:49.887Z

This incident has been resolved.

monitoring2024-12-16T21:03:35.933Z

The site has recovered, but we are continuing to investigate the root cause.

investigating2024-12-16T20:01:08.710Z

Site has recovered but issue is still being investigated.

investigating2024-12-16T19:54:52.697Z

We are continuing to investigate this issue.

investigating2024-12-16T19:43:53.558Z

We are currently investigating this issue.

monitoring2024-12-16T19:09:23.308Z

A fix has been implemented and we are monitoring the results.

investigating2024-12-16T18:53:43.553Z

We are currently investigating this issue.

Dec 16, 2024

Report: "Site unresponsive after new feature launch"

Last update 2024-12-16T20:58:05.643Z

resolved2024-12-12T17:00:00.000Z

After the launch of One-click and Automated Scheduling, the site was unavailable from 8:51 am PST to 9:01

Sep 13, 2024

Report: "Reports of ModernLoop application unresponsive"

Last update 2024-09-13T21:12:21.751Z

resolved2024-09-13T21:12:21.735Z

This incident has been resolved.

monitoring2024-09-13T21:00:48.560Z

A fix has been implemented and we are monitoring the results.

investigating2024-09-13T20:22:51.280Z

We are currently investigating this issue.

Sep 5, 2024

Report: "Reports of errors on schedule creation"

Last update 2024-09-05T00:38:16.180Z

resolved2024-09-05T00:38:16.164Z

This incident has been resolved.

identified2024-09-04T19:37:50.941Z

The issue has been identified and a fix is being implemented.

Aug 27, 2024

Report: "Reports of errors on schedule creation"

Last update 2024-08-27T22:33:23.825Z

resolved2024-08-27T19:00:27.000Z

This incident has been resolved.

investigating2024-08-27T18:42:28.475Z

We are currently investigating this issue.

Aug 22, 2024

Report: "Customer reporting slowness through out the web application"

Last update 2024-08-22T07:36:20.372Z

resolved2024-08-22T07:36:20.357Z

This incident has been resolved.

monitoring2024-08-21T20:01:00.077Z

A fix has been implemented and we are monitoring the results.

investigating2024-08-21T19:27:38.627Z

We are continuing to investigate this issue.

investigating2024-08-21T19:27:07.337Z

We are currently investigating this issue.

Jul 10, 2024

Report: "Some SAML users downgraded to minimum permission roles on login"

Last update 2024-07-10T12:53:08.122Z

resolved2024-07-03T09:15:06.000Z

This incident has been resolved. Please reach out to ModernLoop if you need assistance.

monitoring2024-07-03T08:39:00.877Z

Fix is in production and we are monitoring.

identified2024-07-03T08:17:57.544Z

The issue has been identified and fix is on the way.

May 20, 2024

Report: "Google API Latency Spike - Customers experiencing slowness"

Last update 2024-05-20T21:18:28.471Z

resolved2024-05-20T21:18:28.459Z

Thank you for your patience. The team has implemented a workaround to the current Google API issues. We’ll be working with Google to help them address the root cause. With our workaround we are actually seeing the latency reduce to below pre-incident numbers. (Lower is better) We truly appreciate your patience and understanding while we worked through this. If you continue to experience any slowness within the schedules flow, please let us know.

investigating2024-05-16T20:17:46.725Z

We are currently investigating this issue.

Mar 13, 2024

Report: ""Network Error" shown to customers"

Last update 2024-03-13T21:18:57.593Z

resolved2024-03-13T21:18:57.578Z

This incident has been resolved. We will post a post-mortem after internal review.

monitoring2024-03-13T20:28:56.363Z

A fix has been implemented and we are monitoring the results.

investigating2024-03-13T20:15:57.207Z

We are currently investigating this issue.

Feb 23, 2024

Report: "Reports of candidate self-schedule failing to complete"

Last update 2024-02-23T20:17:05.430Z

resolved2024-02-23T20:17:05.413Z

This incident has been resolved.

monitoring2024-02-23T19:43:00.842Z

A fix has been implemented and we are monitoring the results.

identified2024-02-23T18:36:17.958Z

The issue has been identified and a fix is being implemented.

Feb 14, 2024

Report: ""Network Error" message shown to customers"

Last update 2024-02-14T23:06:09.882Z

resolved2024-02-14T22:31:00.000Z

Customers experienced error messages saying there was a "Network Error". This event occurred from 14:31 to 14:38.

Nov 27, 2023

Report: "Candidates may experience difficulties with self-scheduling."

Last update 2023-11-27T17:08:05.452Z

resolved2023-11-27T17:08:05.436Z

The incident has been resolved! Thank you for patience.

investigating2023-11-27T16:22:06.334Z

Our team is diligently addressing the issue. Thank you for your patience!

Sep 21, 2023

Report: "Google Calendar Outage"

Last update 2023-09-21T16:56:01.207Z

resolved2023-09-21T16:56:01.191Z

The problem with Google Calendar has been resolved. We apologize for the inconvenience and thank you for your patience and continued support.

monitoring2023-09-21T14:46:43.041Z

We're experiencing issues with scheduling and calendar syncs due to a Google Workspace outage

Aug 3, 2023

Report: "Slack channels not created"

Last update 2023-08-03T00:09:34.138Z

resolved2023-08-03T00:09:34.120Z

This incident has been resolved.

monitoring2023-08-02T20:45:19.527Z

A fix has been implemented and we are monitoring the results.

identified2023-08-02T17:38:57.913Z

Slack is currently experiencing technical difficulties that are preventing the creation of channels in ModernLoop. Please refrain from adding a Slack channel until the issue is resolved. More updates here: https://status.slack.com/

Jul 31, 2023

Report: "Can not complete Schedule Flow"

Last update 2023-07-31T17:47:29.997Z

resolved2023-07-31T17:31:00.000Z

We received reports of not being able to complete the recruiting-side schedule flow. We found this was due to a third party failure that resolved after a couple of minutes.

May 12, 2023

Report: "Network Error"

Last update 2023-05-12T20:20:04.327Z

resolved2023-05-12T20:19:39.876Z

This incident has been resolved.

monitoring2023-05-12T20:10:22.000Z

A fix has been implemented and we are monitoring the results.

May 11, 2023

Report: "Some Components Not Loading"

Last update 2023-05-11T20:21:43.433Z

resolved2023-05-11T20:21:43.417Z

This incident has been resolved.

monitoring2023-05-11T18:36:06.127Z

We are continuing to monitor for any further issues.

monitoring2023-05-11T18:35:58.174Z

A fix has been implemented and we are monitoring the results.

identified2023-05-11T18:10:10.019Z

The issue has been identified and a fix is being implemented.

Mar 31, 2023

Report: "Auth0 is experiencing high latency"

Last update 2023-03-31T00:54:03.075Z

resolved2021-12-16T21:22:51.034Z

This incident has https://status.auth0.com/incidents/qbc7xp8gj6j1

identified2021-12-16T20:59:26.706Z

We are continuing to work on a fix for this issue.

identified2021-12-16T20:40:40.220Z

Hi all, we are unfortunately experiencing an issue with our login provider. You may have noticed that you are unable to log in to ModernLoop or are experiencing issues while in the ModernLoop application. We apologize for the inconvenience this has caused and will update everyone as soon as we have updates. Our login provider is Auth0 and this is their status page: https://status.auth0.com/incidents/qbc7xp8gj6j1