Historical record of incidents for Mindbody
Report: "Booker Payment Processing"
Last updateOur engineering teams have successfully implemented a fix and all Booker payments are processing as expected. Thank you for your patience while we worked to restore services!
Our engineering teams are continuing to implement a fix. We have identified some payment transactions are now processing through normal load times. Thank you for your patience while we work to restore services. Our next update will be on Wednesday, June 4, 2025 at 12:00PM PT.
We have identified the issue and our engineering teams are working to implement a fix. Thank you for your patience while we work to restore services. Our next update will be at 2:30PM PT.
We are currently investigating an issue impacting Booker Payment Processing. Booker Version 2 customers are experiencing slower than normal page load times and errors when attempting to process payments through the Booker Web Software. Thank you for your patience while we work to restore services. Our next update will be at 1:30PM PT.
Report: "Messenger [ai]"
Last updateWe’ve scheduled maintenance on Tuesday, June 3, 2025, from 8:00 PM to 11:00 PM Pacific Time. During the maintenance, Messenger [ai] (including the Messenger widgets & 2 way SMS) will be temporarily unavailable while we work to keep things smooth, safe, and quick—thanks for bearing with us!
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Report: "Booker Payment Processing"
Last updateOur engineering teams are continuing to implement a fix. We have identified some payment transactions are now processing through normal load times. Thank you for your patience while we work to restore services. Our next update will be on Wednesday, June 4, 2025 at 12:00PM PT.
We have identified the issue and our engineering teams are working to implement a fix. Thank you for your patience while we work to restore services. Our next update will be at 2:30PM PT.
We are currently investigating an issue impacting Booker Payment Processing. Booker Version 2 customers are experiencing slower than normal page load times and errors when attempting to process payments through the Booker Web Software. Thank you for your patience while we work to restore services. Our next update will be at 1:30PM PT.
Report: "Booker Planned Maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We’ve scheduled Booker maintenance on Sunday, June 1, 2025, from 09:30 PM to Monday, June 2, 2025, 02:00 AM Pacific Time. There may be interruptions to all Booker services while we work to keep things smooth, safe, and quick—thanks for bearing with us!If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Report: "Mindbody Planned Maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We’ve scheduled maintenance on Saturday, May 30, 2025, from 10:00 PM to Sunday, May 31, 2025, 2:00 AM Pacific Time. There may be interruptions to all Mindbody services while we work to keep things smooth, safe, and quick—thanks for bearing with us!If your site’s running slowly outside of this maintenance window, please feel free to contact us or check out our troubleshooting guide.
Report: "Mindbody Planned Regional Maintenance - Europe, Middle East, and Africa"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
This week, we’ll be conducting planned maintenance for Mindbody customers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions. If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Report: "Mindbody Planned Regional Maintenance - Asia Pacific"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
This week, we’ll be conducting planned maintenance for Mindbody customers in your region on Friday or Saturday, depending on your time zone. This work is scheduled to happen during the least impactful time in your day—late at night or early in the morning. During this time, you may experience several short service interruptions. If you experience site performance problems outside of this maintenance window, please see our Site Performance Troubleshooting Guide. For contact info and additional support resources, please go to mindbodyonline.com/support.
Report: "Marketing Suite Syncs Delayed"
Last updateOur engineering teams have successfully implemented a fix for Marketing Suite. Thank you for your patience while we worked to restore services.
No new update, our engineering teams are continuing to work on a fix for Marketing Suite. Our next update will be at 12:00AM PT.
Mindbody engineers continue to work on a resolution for the Marketing Suite sync delays. Next update will be posted at 10:00 PM PT, or as additional information becomes available.
We have identified an issue impacting Marketing Suite sync delays. Engineers are currently working to resolve this issue. Next update will be posted at 9:00 PM PT.
Report: "Marketing Suite Syncs Delayed"
Last updateOur engineering teams have successfully implemented a fix for Marketing Suite. Thank you for your patience while we worked to restore services.
No new update, our engineering teams are continuing to work on a fix for Marketing Suite.Our next update will be at 12:00AM PT.
Mindbody engineers continue to work on a resolution for the Marketing Suite sync delays. Next update will be posted at 10:00 PM PT, or as additional information becomes available.
We have identified an issue impacting Marketing Suite sync delays. Engineers are currently working to resolve this issue. Next update will be posted at 9:00 PM PT.
Report: "Mindbody Payment Processing"
Last updateThis incident has been resolved.
On Thursday, February 27, 2025, a subset of Mindbody payment transactions experienced intermittent automatic charge refunds from payment transactions initiated by consumer checkout flows. We have identified the affected transactions and our engineering teams have began remediating the affected transactions by reprocessing them. Mindbody customers with affected transactions have been notified of this issue. As of Tuesday, March 4, 2025, we have successfully reprocessed 95% of the affected transactions. Our engineering teams are diligently working to reprocess the remaining 5% and we will provide an update when that is complete. Affected Mindbody consumers may see two charges and a refund or just one charge depending upon their bank. Affected Mindbody customers will receive their funds later than expected.
Report: "FitMetrix"
Last updateOur engineering teams have successfully implemented a fix and FitMetrix is now fully operational. Thank you for your patience while we worked to restore services.
We are continuing to investigate the issue impacting FitMetrix. Thank you for your patience while we work to restore services. Our next update will be at 1:30AM PT.
We are investigating an issue impacting FitMetrix Web Software. Customers are currently unable to access FitMetrix. Thank you for your patience while we work to restore services. Our next update will be at 12:30AM PT.
Report: "Mindbody Degradation"
Last updateThe issue impacting Mindbody Services has been resolved Thank you for your patience while we worked to restore services.
Our engineering teams have implemented a fix and impacted Mindbody services have recovered. Our engineering teams are continuing to monitor Mindbody services to ensure system stability. Thank you for your patience while we work to restore services. Our next update will be at 12:00PM PT.
We are continuing to investigate the issue impacting Mindbody services. Mindbody customers are intermittently experiencing longer than normal page load times or timeout errors while logging into and navigating through the Mindbody Web Software, Branded App, Branded Web, Business App, Consumer Web, and Mindbody App. Mindbody partners are intermittently experiencing longer than normal API load times or timeout errors collecting Mindbody API data. Thank you for your patience while we work to restore services. Our next update will be at 11:30AM PT.
Our team continues to investigate the logging issues impacting multiple services within the Mindbody Web Software, Business App, and Branded App.
We are currently investigating an issue resulting in loading issues when attempting to access some services within the Mindbody Business App.
Report: "Mindbody Payment Processing - Ezidebit - New Zealand"
Last updateEzidebit has successfully restored payment services to New Zealand Mindbody customers. Thank you for your patience while Ezidebit worked to restore services.
We are continuing to work with Ezidebit to restore services. We will provide our next update once received by Ezidebit.
Due to the ongoing issues with Ezidebit, customers in New Zealand may be experiencing autopays with declines showing up in their autopay detail report. Here's support articles that cover what to do in the current situation: Autopays: https://support.mindbodyonline.com/s/article/205667018-My-Autopays-didn-t-run-automatically-what-do-I-do?language=en_US Declined Payments: https://support.mindbodyonline.com/s/article/203257263-How-can-I-save-payment-information-during-a-credit-card-interruption?language=en_US Thank you for your patience while we work with Ezidebit to restore services. Our next update will be at 1:00PM PT.
Ezidebit is continuing to work on a fix for their New Zealand customers. Thank you for your patience while we work with Ezidebit to restore services. Our next update will be at 12:00PM PT.
We have identified a 3rd party payment processor impacting Mindbody Payment Processing. Some Mindbody customers in New Zealand using Ezidebit as their payment processor are intermittently experiencing errors when attempting to process payments. We are working with Ezidebit to restore services as soon as possible. Our next update will be at 9:00AM PT.
Report: "Mindbody Automatic SEPA and Direct Debit Payments"
Last updateAll failed direct debit and SEPA autopays have been successfully reprocessed. Thank you for your patience while we worked to restore services.
Our engineering teams have successfully implemented a fix. We are currently working to restore any failed automatic payments affected by this issue. Thank you for your patience while we work to restore services. Our next update will be at 9:00AM PT.
We have identified an issue impacting Mindbody Payment Processing. Some Mindbody customers may see declines in their autopay detail report for Direct Debit and SEPA automatic payments. We are currently working to implement a fix and restore any failed automatic payments. As a workaround, to successfully process these declined automatic payments, please rerun them manually through the autopay detail report. Thank you for your patience while we work to restore services. Our next update will be at 4:00AM PT.
Report: "Booker Loading Issue"
Last updateThis incident is now resolved
The incident response team have applied a fix to the issue, resolving impact and will continue to monitor.
Mindbody incident responders have identified the issue and working to resolve. Next update will be done at 1:30PM PT or as additional information becomes available.
Mindbody incident responders are investigating the intermittent issues impacting customers attempting to access the Booker Web Software. The next update will be provided at 12:30PM PT.
Report: "Booker Loading Issues"
Last updateThis issue impacting Booker Web Software has been resolved.
Incident responders have identified the issue and working to resolve. Next update will be provided at 11:30AM PT or as additional information becomes available.
Mindbody is aware and investigating an issue impacting Booker. At this time customers may experience intermittent issues when attempting to access Booker. The next update will be provided at 10:30AM PT.
Report: "Mindbody Branded App"
Last updateOur engineering teams have successfully implemented a fix restoring full functionality to Mindbody Branded App. Thank you for your patience while we worked to restore services,
We have identified an issue impacting Mindbody Branded App. Mindbody consumers are experiencing slower than normal page load times navigating through the Mindbody Branded App. Thank you for your patience while we work to restore services. Our next update will be at 4:00PM PT.
Report: "Video on Demand and Live Stream Email Issue"
Last updateThe issue previously impacting Video On Demand and live stream emails generated for virtual wellness classes has been resolved.
We continue to investigate this issue. Next update will be provided on November 21, 2024 at 9:00AM PT.
Mindbody is currently investigating an issue impacting Video On Demand and live stream emails being generated for virtual wellness classes. Next update will be posted as additional information becomes available.
Report: "Mindbody - Lead Management"
Last updateOur engineering team has implemented a fix and Mindbody Lead Management has been fully restored. Thank you for your patience while we worked to restore services.
We are investigating an issue impacting Mindbody Lead Management. Mindbody customers with the lead management feature are currently not seeing any leads. Thank you for your patience while we work to restore services. Our next update will be at 12:00PM PT.
Report: "Mindbody Branded Web"
Last updateOur engineering team has successfully implemented a fix and Mindbody Branded Web services are now fully operational. Thank you for your patience while we worked to restore services.
We are investigating an issue impacting Branded Web. Mindbody Branded Web customers are currently unable to load the Branded Web administration and booking widgets. Thank you for your patience while we work to restore services. Our next update will be at 7:30AM PT.
Report: "Branded Mobile App"
Last updateOur engineering teams have implemented a fix and Branded Mobile App has been restored. Thank you for your patience while we worked to restore services.
We are investigating an issue impacting Branded Mobile App. Mindbody customers are experiencing errors when attempting to load a Branded Mobile App on Android and iOS. Thank you for your patience while we work to restore services. Our next update will be at 3:00PM PDT.
Report: "Mindbody Web Software - Lead Management"
Last updateOur engineering team has implemented a fix and the previous issues impacting Lead Management have been fixed. Thank you for your patience while we worked to restore services.
We are investigating an issue impacting Lead Management within the Mindbody Web Software. Mindbody customers on the Ultimate subscription tier are experiencing a blank page when opening the lead management and sales funnel analytics report. We apologize for the inconvenience while we work to restore services. Our next update will be at 2:00PM PDT.
Report: "Mindbody Web Software"
Last updateThe previous issue impacting the Mindbody Web Software has been fully resolved. Thank you for your patience while we worked to restore services.
Our engineering teams have implemented a fix and Mindbody customers are now able to access the Mindbody Web Software. Customers may experience slower than normal page load times while the system recovers. We are continuing to monitor the Mindbody Web Software to ensure system stability. Our next update will be at 4:30PM PDT.
We have identified the issue impacting the Mindbody Web Software. Mindbody customers are currently unable to access the Mindbody Web Software. As a workaround, customers can successfully use the Mindbody Business App. Thank you for your patience while we work to restore services. Our next update will be at 3:30 PM PDT.
We are investigating an issue impacting the Mindbody Web Software. Mindbody customers are currently unable to access the Mindbody Web Software. We apologize for the inconvenience, our engineering teams are working to restore services as soon as possible. Our next update will be at 3:15PM PDT.
Report: "Mindbody Payment Processing"
Last updateMindbody customers using TSYS Payment Solutions are no longer experiencing issues with payment processing. We thank you for your patience as our partners worked to restore services.
We continue to experience an issue impacting Mindbody Payment Processing. Mindbody customers using TSYS Payment Solutions are experiencing issues with payment processing, preventing charges and authorizations from being created, as well as preventing refunds from being issued. We apologize for any inconvenience this may cause and appreciate your patience as our partners work to restore services. Our partners status page: https://merchant.status.tsys.com/
We are investigating an issue impacting Mindbody Payment Processing. Mindbody customers using TSYS Payment Solutions are experiencing issues with payment processing, preventing charges and authorizations from being created, as well as preventing refunds from being issued. We apologize for any inconvenience this may cause and appreciate your patience as our partners work to restore services.
Report: "Booker Web Software"
Last updateOur engineering teams have successfully implemented a fix and services have been restored. Thank you for your patience while we worked to restore services.
We are investigating an issue impacting the Booker Web Software. Some Booker customers are receiving an error when attempting to open or checkout an appointment within the Booker Web Software. Thank you for your patience while we work to restore services. Our next update will be at 11:30AM PDT.
Report: "Mindbody Marketing Suite"
Last updateWe have resolved the issue impacting some Marketing Suite automations which were inadvertently disabled. The disabled automations have been reactivated. We appreciate your patience as we worked to restore our services.
We are investigating reports of some Marketing Suite automations being inadvertently disabled. We have identified the root cause and are rolling out a fix to reactivate the disabled automations. We appreciate your patience as we work to resolve the issue.
Report: "Mindbody Payment Processing"
Last updateMindbody customers using TSYS Payment Solutions are no longer experiencing delays with the processing of Credit Card sales made on 9/7 and 9/8. The issue is now resolved. We appreciate your patience as our partners worked to restore services.
We are investigating an issue impacting Mindbody Payment Processing. Mindbody customers using TSYS Payment Solutions are experiencing delays with the processing of Credit Card sales made on 9/7 and 9/8. The deposits are expected to be received on 9/11. We apologize for any inconvenience this may cause and appreciate your patience as our partners work to restore services.
Report: "Mindbody Payment Processing"
Last updateAWS has fully mitigated their incident and the Mindbody API & Mindbody Payment Processing have recovered. Thank you for your patience while AWS worked to restore their services.
We have identified a 3rd party upstream provider, AWS, impacting Mindbody. AWS has mitigated their incident and Mindbody Payment Processing and Mindbody API are beginning to recover. We're continuing to monitor the health of Mindbody services to ensure full system recovery. Thank you for your patience while we work with AWS. Our next update will be at 3:30AM PDT.
We are investigating an issue impacting Mindbody Payment Processing. Mindbody customers are currently unable to process payments through Mindbody services. We apologize for any inconvenience this may cause and our teams to working to restore services as soon as possible. Our next update will be at 3:30PM AM PDT.
Report: "Mindbody Web Software"
Last updateOur engineering teams have implemented a fix and the previous issue impacting the Mindbody Web Software has been resolved. Thank you for your patience while we work to restore services.
Our engineering teams have implemented a fix and the previous issue impacting the Mindbody Web Software has been resolved. Thank you for your patience while we work to restore services.
We're still on it! Our engineering teams are diligently working on resolving the issue. We understand how important this is to you and we appreciate your patience as we work to fix it. A subset of customers are intermittently experiencing browser errors while navigating through the Mindbody Web Software. As a workaround, if this error is experienced, refresh the internet browser to restore your session. We will provide an update as soon as we have more information.
Our engineering teams have identified a fix and are working to implement it. Our next update will be at 5:00PM PDT. Thank you for your patience!
We're still working on the issue, thanks for your patience! Our next update will be at 1:00PM PDT.
Our engineering teams are continuing to work on a fix for the Mindbody Web Software. Our next update will be on Wednesday, 8/21/2024, at 10:00AM PDT.
Our engineering teams are continuing to work towards a fix. A subset of customers are intermittently experiencing browser errors while navigating through the Mindbody Web Software. As a workaround, if this error is experienced, refresh the internet browser to restore your session. We apologize for any inconvenience this may cause. Our next update will be at 7:00PM PDT.
Our engineering teams are diligently working towards identifying and implementing a fix. A subset of customers are intermittently experiencing browser errors while navigating through the Mindbody Web Software. We apologize for any inconvenience this may cause. Our next update will be at 5:00PM PDT.
Our engineering teams are working to implement a fix. Thank you for your patience while we work to restore services. Our next update will be at 3:00PM PDT.
Our engineering teams are continuing to investigate the issue impacting Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 1:30PM PDT.
We are investigating an issue impacting the Mindbody Web Software. Some Mindbody customers are intermittently experiencing browser errors while navigating through the Mindbody Web Software. We apologize any inconvenience this may cause. Our next update will be at 12:00PM PDT.
Report: "Booker Online Booking"
Last updateOur Booker engineering team has successfully implemented a fix and all Booker services have recovered. Thank you for your patience while we restored services.
We are continuing to investigate the issue impacting Booker Online Booking. Thank you for your patience while we work to restore services. Our next update will be at 2:00PM PDT.
We are investigating an issue impacting Booker Online Booking. Booker consumers are intermittently experiencing an error when attempting to access Booker Online Booking. As a workaround, Booker customers can successfully book consumer appointments through the Booker Web Software. Thank you for your patience while we work to restore services. Our next update will be at 12:30PM PDT.
Report: "Booker Services"
Last updateThe previous issues impacting Booker services have been resolved. Thank you for your patience while we worked with our 3rd party upstream provider, DigiCert, to restore services.
Our engineering teams have implemented a fix and are monitoring the system to ensure stability across all Booker services, which are currently fully operational. We will provide the next update at 1:00 PM PDT.
Our Booker engineering teams are continuing to work with DigiCert to implement a fix. Thank you for your patience while we work to restore services with DigiCert. Our next update will be at 12:30PM PDT.
We have identified an upstream 3rd party software, DigiCert, impacting Booker. Booker customers may experience intermittent errors attempting to access and navigate through Booker services while our engineering teams rollout a fix. Thank you for your patience while we work with DigiCert to fully restore services. Our next update will be at 12:00 PM PDT.
Report: "Mindbody Web Software and Branded Mobile Apps"
Last updateThe previous issues impacting the Mindbody Web Software and Branded Mobile Apps have been resolved. Thank you for your patience while we worked to restore services.
Our engineering teams have successfully implemented a fix. Some Mindbody customers may experience errors attempting to log in while the Mindbody Web Software recovers. Some Mindbody consumers may experience errors attempting to log into Branded Mobile Apps. Our next update will be at 10:15AM PDT.
We are investigating an issue impacting the Mindbody Web Software and Branded Mobile Apps. Some Mindbody customers may experience errors attempting to log into the Mindbody Web Software. Mindbody consumers are unable to log into Branded Mobile Apps. Thank you for your patience while we work to restore services. Our next update will be at 10:00AM PDT.
Report: "Booker Online Booking"
Last updateBooker users are no longer experiencing issues preventing them from booking an appointment online. We appreciate your patience as we worked to resolve the issue.
Booker users are experiencing issues preventing them from booking an appointment online. Our engineers are currently investigating the issue. We appreciate your patience as we work to restore services.
Report: "Mindbody and Booker Web Software"
Last updateWe are happy to inform you that the recent service disruption caused by Crowdstrike has been resolved. Our systems are fully operational, and all services have been restored to full functionality. We sincerely appreciate your patience and understand through this disruption. If you have any lingering issues, please do not hesitate to reach out through our Mindbody support channels.
There is currently a global issue with CrowdStrike that has affected Mindbody services. Our engineering teams have implemented a fix to restore Mindbody services as quickly as possible. At this time, most Mindbody services are back online, although some customers may still experience access and latency issues. We are working to fully restore all services. Our next update will be at 6:30 AM PDT.
The impact affecting the Booker Web Software has been resolved, Booker is fully operational. For Mindbody, our engineering teams have implemented a fix to begin bringing services online. Some Mindbody customers are able to log into services and may experience slowness navigating through the software while the system recovers. Our next update will be at 5:30AM PDT.
This issue impacting the Mindbody and Booker Web Software has been identified to be caused by an upstream provider. Our teams are actively working to restore services as soon as possible. A portion of customers may be unable to access both the Mindbody and Booker Web Software. Android and iOS Branded apps are also impacted. We appreciate your patience while we work to resolve the issue. The next update will be provided at 5:00 AM PDT.
We are investigating an issue impacting the Mindbody and Booker Web Software. Customers are unable to access both the Mindbody and Booker Web Software. Android and iOS Branded apps are also impacted. We appreciate your patience while we work to resolve the issue. The next update will be provided at 11:00 PM PDT.
Report: "Mindbody Web Software"
Last updateThe previous issue impacting the Mindbody Web Software has been fully resolved. Thank you for your patience while we worked to restore services.
Our engineering teams have successfully implemented a fix. All services have been restored and are fully operational at this time. We are continuing to monitor Mindbody services to ensure system stability. We apologize for the inconvenience. Our next update will be at 3:00PM PDT.
We are investigating an issue impacting the Mindbody Web Software. Mindbody customers are experiencing errors when navigating to the classes, appointments, and client profile tabs. As a workaround, Mindbody customers are able to use the Mindbody Business App to successfully book appointments and view client profiles. Thank you for your patience while we work to restore services. Our next update will be at 2:45PM PDT.
Report: "Mindbody Web Software"
Last updateMindbody customers are now able to access the classes, appointments, and client profiles pages successfully. We thank you for your patience as we worked to resolve the issue.
Our engineering teams have successfully implemented a fix. Mindbody customers are now able to access the classes, appointments, and client profiles pages successfully. We're continuing to monitor to ensure the health of Mindbody services. Our next update will be at 10:00AM PDT.
Our engineering teams are continuing to work on a fix. Thank you for your patience while we work to restore services. Mindbody customers are experiencing errors when navigating to the classes, appointments, and client profile tabs. As a workaround, Mindbody customers are able to use the Mindbody Business App to successfully book appointments and view client profiles. Our next update will be at 9:45AM PDT.
Our engineering teams are working to implement a fix. Mindbody customers are experiencing slower than normal page load times and errors when navigating to the appointments tab and loading client profile pages. As a workaround, Mindbody customers are able to use the Mindbody Business App to successfully book appointments and view client profiles. Thank you for your patience while we work to restore services. Our next update will be at 9:30AM PDT.
We are investigating an issue impacting the Mindbody Web Software. Mindbody customers are experiencing slower than normal page load times and intermittent errors when navigating to the appointments tab and loading client profile pages. Thank you for your patience while we work to restore services. Our next update will be at 9:15AM PDT.
Report: "Mindbody App Marketplace"
Last updateThe previous issue impacting the Mindbody App and Mindbody Consumer Web due to the CrowdStrike outage has been resolved.
No new update while we continue to work towards a fix. Thank you for your patience! Our next update will be at 9:00 AM PDT on July 20, 2024.
Our engineering teams are continuing to diligently work on a fix. Our next update will be at 11:30PM PDT.
Our engineering teams are continuing to implement a fix for the Mindbody App and Mindbody Consumer Web. Our next update will be at 9:00PM PDT.
We have identified additional issues related to the ongoing CrowdStrike outage affecting the Mindbody App marketplace. Some Mindbody consumers may be unable to view a subset of classes within the Mindbody App & Mindbody.io marketplace. As a workaround, a consumer can successfully use the Mindbody Branded App and Mindbody Consumer Mode (through the Mindbody Web Software) to book classes. Our engineering teams are continuing to work towards implementing a fix. Our next update will be at 7:00PM PDT.
We have identified additional issues related to the ongoing CrowdStrike outage affecting the Mindbody App marketplace. Mindbody consumers are unable to view a subset of classes within the Mindbody App & Mindbody.io marketplace. As a workaround, a consumer can successfully use the Mindbody Branded App and Mindbody Consumer Mode (through the Mindbody Web Software) to book classes. Our engineering teams are currently working to implement a fix. Our next update will be at 4:00PM PDT.
Report: "Newly Created Booker Account Sign In Issues"
Last updateBooker customers are no longer experiencing delays with membership charges and customer notifications. Newly created customer accounts are able to sign in, be booked, and be found using the customer search function. We thank you for your patience as we worked to restore service.
Our engineering teams are continuing to work on a fix for Booker. Booker customers are experiencing delays with membership charges and customer notifications. Newly created customer accounts are unable to sign in, be booked, or be found using the customer search function. Our next update will be at 6:00PM PDT.
We have identified an additional issue related to the ongoing CrowdStrike outage affecting newly created Booker accounts. Booker customers with newly created accounts are unable to log into the Booker Web Software. Our engineering teams are working to implement a fix as soon as possible. Our next update will be at 4:30PM PDT.
Report: "Mindbody & Booker CrowdStrike Issues"
Last updateBooker customers are no longer experiencing delays with membership charges and customer notifications. Newly created customer accounts are now able to sign in, be booked, or be found using the customer search function. We appreciate your patience as we worked to resolve this issue.
Booker customers continue to experience some delays with membership charges and customer notifications. Newly created customer accounts are now able to sign in, be booked, or be found using the customer search function. Our next update will be at 11:00 AM PDT
The issue impacting the Mindbody retail screen has been resolved. Our engineering teams are continuing to work towards implementing a fix for Booker. Our next update will be at 10:30AM PDT.
We have identified additional issues related to the ongoing CrowdStrike outage affecting some of our Mindbody and Booker customers. Mindbody customers may intermittently be redirected to our status page from the retail point of sale screen. If this occurs, please refresh your screen to continue with the retail workflow. Booker customers are experiencing delays with membership charges and customer notifications. Newly created customer accounts are unable to sign in, be booked, or be found using the customer search function. Our engineering teams are diligently working to resolve these issues. Thank you for your understanding as we work on recovery. Our next update will be at 10:00 AM PDT.
Report: "Booker Web Software"
Last updateBooker customers are no longer experiencing an error when attempting to access the Payment Settings page within the Booker Web Software. We thank you for your patience as we worked to resolve the issue.
Booker customers may experience an error when attempting to access the Payment Settings page within the Booker Web Software. Our engineering teams are actively investigating the issue and are working to implement a fix. We appreciate your patience while we work to restore our services.
Report: "Booker Web Software"
Last updateThe previous issue impacting the Booker Web Software has been fully resolved. Thank you for your patience while we worked to restore services.
Booker customers recently experienced slower than normal page load times navigating through the Booker Web Software. Our engineering teams have successfully implemented a fix and the system has recovered. We're monitoring to ensure the Booker Web Software remains stable. Our next update will be at 5:45AM PDT.
Report: "Mindbody Appointment Checkout"
Last updateOur engineering teams have successfully implemented a fix and services have been fully restored. Thank you for your patience while we worked to restore services.
Our engineering teams are working to release a fix now. Thank you for your patience! Our next update will be at 6PM PDT.
Our engineering teams are continuing to work on a fix. Thank you for your patience while we work to restore services. Our next update will be at 4:00PM PDT.
Our engineering teams have implemented a fix and new appointments through the apply checkout workflow will work successfully. However, any appointments that previously experienced an error when attempting to checkout will continue to experience an error through the apply payment workflow. Our engineering teams are working to implement an additional fix which will correct any appointments that are still experiencing issues. Thank you for your patience while we work to restore services. Our next update will be at 1:30PM PDT.
We have identified an issue impacting the Mindbody Appointment Checkout workflow. Mindbody customers may experience an error when attempting to checkout a customer through the appointment checkout workflow. As a workaround Mindbody customers can successfully select to checkout through retail. Thank you for your patience while we work to restore services. Our next update will be at 12:30PM PDT.
Report: "Mindbody Appointment Checkout"
Last updateAll Mindbody services have successfully recovered. Thank you for your patience while we worked to restore services.
Our engineering teams have successfully implemented a fix and the Appointment checkout workflows are now operational. We're continuing to monitor Mindbody services to ensure system stability. Our next update will be at 11:45AM PDT.
We have identified an issue impacting the Mindbody Web Software and Mindbody Business App. Mindbody customers are experiencing errors when attempting to use the Appointment Checkout workflow within the Mindbody Web Software and Mindbody Business App. As a workaround, Mindbody customers can use the retail point of sale tab within the Mindbody Web Software.
Report: "Mindbody Services"
Last updateWe have resolved an issue impacting the Mindbody Web Software. Some Mindbody customers were experiencing intermittent errors when attempting to purchase services from a studio. Thank you for your patience while we worked to restore services.
We have identified an issue impacting the Mindbody Web Software. Some Mindbody customers may experience intermittent errors when attempting to purchase services from a studio. Thank you for your patience while we work to restore services. Our next update will be at 9:00AM PDT. Some consumers are experiencing errors when attempting to purchase services from studios.
Report: "Mindbody Services"
Last updateOur engineering teams have successfully implemented a fix and the previous issues impacting Mindbody services have been resolved. Thank you for your patience while we worked to restore services.
We have identified an issue impacting the Mindbody Web Software, Mindbody App, and Mindbody Branded Web. Some Mindbody customers may experience slower than normal page load times or intermittent errors navigating through the impacted products. Thank you for your patience while we work to restore services. Our next update will be at 11:00AM PDT.
Report: "Mindbody Services"
Last updateOur engineering teams have successfully implemented a fix and all Mindbody services have recovered. Thank you for your patience while we worked to restore services.
Our engineering teams are continuing to implement a fix to Mindbody services. A subset of Mindbody consumers and customers may experience some slower than normal page load times or intermittent errors while systems continue to catch up. Our next update will be at 10:30 AM PDT.
No new updates, our engineering teams are continuing to implement a fix to Mindbody services. Mindbody customers are now able to successfully access their Mindbody services, a subset of customers may experience some slower than normal page load times or intermittent errors while systems catch up. Our next update will be at 9:45 AM PDT.
Our engineering teams are continuing to implement a fix to Mindbody services. Mindbody customers are now able to successfully access their Mindbody services, but a subset of customers may experience some slower than normal page load times while systems catch up. Thank you for your patience while we work to restore services. Our next update will be at 9:00 AM PDT.
We have identified the issue impacting Mindbody services. Our engineering teams are working to implement a fix as soon as possible. Thank you for your patience while we work to restore services. Our next update will be at 8:30AM PDT.
We are investigating an issue impacting Mindbody services. Mindbody customers are currently unable to access Mindbody Services. Thank you for your patience while we work to restore services. Our next update will be at 8:15 AM PDT.
Report: "Booker Services"
Last updateWe have confirmed all Booker services have fully recovered. Thank you for your patience as we worked to restore services.
We have identified an issue impacting Booker services. Booker customers may have experienced performance issues within the application, including slow login times and slowness when navigating the application. Our engineering teams have remediated the issue and are monitoring the performance of the application. Thank you for your patience as we worked to restore services. Our next update will be at 1:45 PM PDT.
We have identified an issue impacting Booker services. Booker customers are currently experiencing performance issues within the application, including slow login times and slowness when navigating the application. Our engineering teams are engaged and working to implement a fix as soon as possible. Thank you for your patience while we work to restore services. Our next update will be at 1:15 PM PDT.
Report: "Booker Services"
Last updateWe have confirmed all Booker services have fully recovered. Thank you for your patience as we worked to restore services.
Our engineering teams have successfully implemented a fix and all Booker services are now operational. There may be some slowness while Booker services fully recover. We will continue monitoring Booker to ensure system stability. Thank you for your patience while we work to restore services. Our next update will be at 10:45AM PDT.
We are investigating an issue impacting Booker services. Booker customers are currently unable to access Booker services. Our engineering teams are working to implement a fix. Thank you for your patience while we work to restore services. Our next update will be at 10:15AM PDT.
Report: "Booker Services"
Last updateThe previous issue impacting Booker services has been resolved. Thank you for your patience while we worked to restore services.
We are continuing to monitor Booker services to ensure system stability. All Booker services are fully operational at this time. Our next update will be at 4:00AM PDT.
Our engineering teams have implemented a fix and Booker services are now operational. Booker customers may experience some slower than normal page load times or intermittent errors while the system fully recovers. Thank you for your patience while we work to restore services. Our next update will be at 3:30AM PDT.
We have identified an issue impacting Booker services. Booker customers are currently unable to access Booker services. Our engineering teams are engaged and working to implement a fix as soon as possible. Thank you for your patience while we work to restore services. Our next update will be at 3:15AM PDT.
Report: "Mindbody Payment Processing - Delayed Scheduled Deposits."
Last updateWe have identified the root cause issue impacting Mindbody Payment Processing. Mindbody customers located in Canada have received their scheduled deposits on Tuesday (4/16). Thank you for your patience while we worked to restore service.
We have identified the root cause issue impacting Mindbody Payment Processing. Mindbody customers located in Canada have received their scheduled deposits on Tuesday (4/16). Thank you for your patience while we worked to restore service.
Report: "Mindbody Web Services"
Last updateWe have resolved the previous issue impacting Mindbody services.
Our engineering teams have successfully implemented a fix. All Mindbody services are now operational and customers may experience some slower than normal page load times while systems catch up. We will continue monitoring Mindbody services to ensure system stability. Our next update will be at 1:15AM PDT.
We have identified the issue impacting Mindbody services. Our engineering teams are working to implement a fix as soon as possible. Thank you for your patience while we work to restore services. Our next update will be at 1:00AM PDT.
We are investigating an issue impacting Mindbody services. Mindbody consumers and customers are currently unable to access Mindbody services. Thank you for your patience while we work to restore services. Our next update will be at 12:30AM PDT.
Report: "Mindbody Web Software"
Last updateWe have confirmed the regional upstream public internet disruption has been resolved and Mindbody customers based in California are no longer experiencing intermittent slow page load times or errors when navigating through the Mindbody Web Software.
We are monitoring an issue impacting the Mindbody Web Software. Due to a regional upstream public internet disruption, some Mindbody customers based in California may experience intermittent slow page load times and errors while navigating through the Mindbody Web Software. Our next update will be at 3:00PM PST
Report: "Mindbody Web Software"
Last updateOur engineering teams have successfully implemented a fix and the Mindbody Web Software has been restored. Thank you for your patience while we worked to restore services.
We are investigating an issue impacting the Mindbody Web Software. Some Mindbody customers are experiencing intermittent errors while navigating through the Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 10:00AM PST.
Report: "Mindbody Web Software"
Last updateOur engineering teams have identified and resolved the issue impacting Mindbody Web Software. Mindbody customers are no longer experiencing sporadic issues causing them to redirect to https://status.mindbodyonline.com/. We appreciate your patience as we worked to resolve this issue.
Our engineering teams continue to investigate an impacting Mindbody Web Software. Some Mindbody customers are experiencing frequent issues causing them to redirect to https://status.mindbodyonline.com/ when navigating their site. Thank you for your patience while we work to restore services. Our next update will be at 8:45 AM PST.
We are investigating an issue impacting Mindbody Web Software. Some Mindbody customers are experiencing frequent issues causing them to redirect to https://status.mindbodyonline.com/ when navigating their site. Thank you for your patience while we work to restore services. Our next update will be at 7:45 AM PST.
Report: "Mindbody Web Software"
Last updateWe have resolved the previous issue. Thank you for your patience while we work to restore services.
Our engineering teams are continuing to work on a fix. Thank you for your patience while we work to restore services. Our next update will be at 6:00PM PST.
Our engineering teams have implemented a fix. A subset of Mindbody customers are experiencing slower than normal page load times and errors while navigating through the Mindbody Web Software. Thank you for your patience while we monitor to ensure system stability. Our next update will be at 5:00PM PST.
We are investigating an issue impacting Mindbody Web Software. A subset of Mindbody customers are experiencing slower than normal page load times and errors while navigating through the Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 4:00PM PST.
Report: "Mindbody Login with Facebook Unavailable"
Last updateThe vendor, Facebook, has resolved this issue. Thank you for your patience while they worked to restore services.
Our engineers continue to work with the vendor to resolve the issue. The next update will be made as additional information becomes available.
Our engineers continue to work with the vendor to resolve the issue. The next update will be made as additional information becomes available.
We have identified and working to resolve an issue impacting Mindbody login with Facebook. Thank you for your patience while we work to restore services. The next update will be made at 3:00PM PST.
Report: "Mindbody Web Software"
Last updateOur engineering teams have successfully implemented a fix and Mindbody customers are no longer experiencing slowness. Thank you for your patience while we worked to restore services.
We have identified an issue impacting Mindbody Web Software. A subset of Mindbody customers may experience slower than normal page load times navigating through the Mindbody Web Software. Our engineering teams are currently implementing a fix. Thank you for your patience while we work to restore services. Our next update will be at 10:00AM PST.