Is Meridian Down Right Now? Check if there is a current outage ongoing.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Meridian will be conducting scheduled maintenance on Mzero Managed Services. During the times indicated the services may temporarily be disrupted to facilitate upgrades and maintenance activities.

Our engineers have identified and resolved a certificate issue with *.view.meridiankiosks.com

Our engineers have identified and resolved a certificate issue with *.view.meridiankiosks.com

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're experiencing an elevated level of API errors in some application services, and are currently looking into the issue.

This incident has been resolved.

We've identified an issue with one of our MzeroManage View microservices, which impacted some of our customers using the site view.meridiankiosks.com. The problem has been identified, and mitigation has been applied. We are monitoring the services.

This incident has been resolved.

Services have been restored, and it may take some time to clear the reporting backlog for any PMK devices affected by the outage.

We're experiencing errors related to PMKs inserting data into the MzeroManage endpoint, and we are currently looking into the issue. Some PMK systems may be affected.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

This incident has been resolved.

We've received word about an incident related to our SMS upstream provider transmitting messages to two isolated parts of Europe and APAC. The majority of our clients are unaffected.

This incident has been resolved.

Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools and notifications. We are monitoring the situation as the backlog is processed.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Meridian has identified a high number of connections to our database cluster started at 12:33 PM EST, and we have taken steps to mitigate the issue. Service should return to normal shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

This incident has been resolved.

We are continuing to monitor for any further issues.

Our data processing infrastructure is running behind for some accounts, which causes inaccuracies in their reporting tools. No data has been lost and the system should be caught up shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

This incident has been resolved.

Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

This incident has been resolved.

The kiosk reporting endpoint service has been restored and is now receiving data from the kiosks. As indicated in the previous update, it may take time for each kiosk to clear its reporting backlog, depending on the volume of data that needs to be reported.

We have received reports of an outage affecting kiosk reporting capabilities into Mzero Manage. As a result, kiosks may appear offline and need to report data. The issue is related to the maintenance window on February 29th. Our Engineers are working to restore the reporting endpoint. Once the service is restored, the kiosks will backfill any deferred reports during the outage. Depending on the reported data, it may take some time to clear the reporting backlogs once the service is restored.

Our engineers are investigating an outage on the Mzero Manage Server.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We've identified an ongoing outage of MzeroManage web services provided by the mzeronet.com domain. As of current, it does not appear to affect other Manage services such as web services provided by manage.meridiankiosks.com or Manage view services.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have detected an issue in our data processing infrastructure, which will cause lags in the reporting tools for some customers.

This incident has been resolved.

Processing delays have been noticed in the frontend. We are investigating and will apply corrections as needed.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our engineers are currently working on an incident on mzeronet.com, which caused the files associated with Jobs to become unavailable. Impact: - mzeronet.com customers may find that the data associated with past jobs are not available. - manage.meridiankoisks.com customers are not impacted. Our engineers are working to restore jobs data from a snapshot from October 10th. This process may take up to 24 hours from now.

This incident has been resolved.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Our engineers have been alerted of a possible performance issue with the MzeroManage Portal Website. Currently the site is operational.

This incident has been resolved.

We've completed the migration of youspoutit.com to the new proxy server. Our tests show an improvement over the previous configurations. It may take additional time for the DNS changes to propagate globally. If you're still experiencing problems, please try to clear your browser's cache, browse the site in Incognito Mode or flush your DNS cache.

Interact / youspouit.com is currently unavailable due to an issue with the proxy service. Meridian is planning to move the proxying to another server and service is expected to be restored prior to 11pm eastern time.

This incident has been resolved.

Meridian has identified an incident in one of our four Kiosk endpoint clusters. This may result in delays of reporting from the kiosk for the next 20 minutes while the services are restarted.

This incident has been resolved.

The issue has been addressed and we are monitoring the systems.

We are investigating an issue affecting access to the Mzero Personnel Services.

An issue has been observed with notification delivery and it's being troubleshooted.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Meridian engineers continue to monitor the recovery of our kiosk reporting endpoint. Currently 15% of our customers will experience a delay in reporting from kiosk and PMK endpoints.

An issue has been identified with our MzeroManage Kiosk Reporting Group 1. Groups 2 and three remain operational. Some customers may be experiencing delays in kiosk reporting on the affected group.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Meridian is tracking an outage of the Mzero Database primary cluster during a routine update and restart. Engineers are working to resolve the issue. Some customers may experience login issues. Kiosks will defer traffic until such time the database returns. The standby server is operating normally in the event that we need to switch operation over to the standby server.

This incident has been resolved.

We are continuing to monitor our upstream provider for updates with regards to TSYS degraded performance.

Meridian has been notified there is a potential that some merchants maybe experiencing an interruption in payment processing services to TSYS. Our upstream providers are internally investigating to determine the cause and scope of the interruption.

We've identified and fixed an incident involving hosted services that are using the domain https://mzeronet.com/kms, the services are now restored.

Details in this ticket

This incident has been resolved.

Software team is investigating and have verified there is an outage with Interact Content Sync.

This incident has been resolved.

Meridian is continuing to monitor updates from our upstream provider on the status of restoration of the voice calling. The ticket status remains as "recovering" and "monitoring."

Our provider indicates no recent occurrences of this issue and we will continue to monitor in order to confirm resolution. We will provide another update shortly.

We've received reports of an upstream incident with our voice call provider. The report indicates that some calls may be experiencing timeouts and/or one-way audio routing calls to the PSTN network since 7:30AM Eastern Time today. We are monitoring the situation and have been advised there will be another update in 4 hours.

This incident has been resolved.

Upstream updates from NMI can be followed on this link: https://status.creditcall.com/incidents/v62kgn3f7tnp Last update "We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result. This incident affects: Processors - US/Canada (Chase Paymentech (Tampa), Elavon (ViaConnex), First Data Merchant Solutions (DL Host / Nashville), Global Payments (Greenhouse), TSYS (Sierra))."

Meridian is tracking an upstream reported outage of Chase, Elavon, First Data, Global payments and TSYS who are utilizing the NMI hosted gateway. Customers utilizing MzeroPay through Datacap are not affected.

This incident has been resolved.

We’ve received information that TSYS has yet to identify the source of the communication errors. We would also like to clarify that the issue is limited to the TSYS network error and does not affect other payment networks such as First Data, Evalon, Woldpay, Chase Paymentech, etc.

We've been alerted of upstream processing issues with TSYS that may affect a small subset of customers. The issue at TSYS started Saturday Oct 15 around noon eastern and continues through to Monday morning. Clients using MzeroPay with TSYS direct experiencing issue are advised to contact support.

Delivery of SMS messages from Meridian Platform has resumed across all of North America, closing.

After further investigation the issue is related to 800 number compliance rule changes for international messages and does not affect US domestic SMS delivery. We have closed the ticket while we work on updating our compliance for international messages.

Our Engineers have identified an issue regarding upstream SMS delivery via Meridian's 800 number and are working to resolve the issue.

Upstream Trucking provider indicates the timeout errors observed over TNX in North America has been resolved and is operating normally at this time.

Our upstream Voice Trunking Provider has provided Meridian an Incident Report that may affect outbound voice calls through Meridian's Voice solution if you use our hosted offering. Customers with direct PBX integrations would not be affected.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our engineers are restarting the proxy servers now to apply a mitigation

Meridian has engineers are working on an issue affecting PMK customers using MzeroManage View Personnel services. The partial outage affects the ability to pull PMK scan records from the database in the dashboard. The issue also affects the ability to log-out of the dashboard. Logging into Manage View, PMK Reporting, PMK alerting, as well as viewing and managing employees in MzeroManage View are not affected. Other view customers such as MzeroPay and Lockers customers are not affected.

This incident has been resolved.

We've identified an issue with our authentication servers that are causing login failures to Manage View as well as some Payment and Lockers app configurations. Our engineers are investigating.

MzeroManage and some related services experienced an outage during our maintenance window on April 19th around 6:10pm-6:50pm eastern time. During this window some of our services would have been affected including services on the the domains mzeronet.com.

Full bi-directional communication has been verified. Closing the issue.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Engineers are investigating silent call channels being detected in some calls after the datacenter migration.

Engineers are investigating silent call channels being detected in some calls after the datacenter migration.

This incident has been resolved.

An incident has been identified which prevents emails from being sent from Meridian notification services as a result of differing environments. Meridian is investigating setting up a new email relay service (SES) between our server and the internet to satisfy new hosting requirements. We do not currently have an ETA on the time to setup SES.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Most resolvers DNS resolvers are displaying the correct address for this domain

We have identified an issue related to the datacenter migration affecting the mzeronet.com domain.

This incident has been resolved.

(Phase 2 of 4) Our Engineers have completed instantiating the new server instances. We are now moving to phase 2 which is configuring the new instances.

Our Engineers have started migrating our production servers. During this period all services have been stopped to freeze the current production state while they replicate into the target location. All services for Meridian will indicate as offline.

This incident has been resolved by the Global Payment Merchant and Credit Call gateway, upstream.

Meridian is tracking an outage that affects some MzeroPay customers who are configured to use Global Payments that traverse through the NMI/CreditCall Gateway.

Between 12:04 and 12:45 EST today there were issues observed with Go Daddy DNS that has impacted the ability for users and devices to authenticate with our hosted services during the outage window.

This incident has been resolved.

We are continuing to work on a fix for this issue.

Our engineers are tracking an outage of the proxy services at mzeronet.com and manage.meridiankiosks.com.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Meridian's upstream datacenter provider NMI has identified an outage with Heartland merchants. Customers using MzeroPay with Heartland in the NMI datacenter configuration may experience issues affecting transactions for this acquirer/processor.

Meridian has learned that between 2:25PM and 3:05PM Eastern Time on the 20th, Some mzeropay clients using configurations through the NMI data center and First Data Merchant Solutions (Rapid Connect) experienced an outage. This issue is now resolved.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We have been notified there is an upstream outage of NMI payments through Global.

This incident has been resolved.

We are continuing to monitor for any further issues.

The issue has been resolved. If you continue to have issues press Shift-F5 at the login page.

The issue has been identified and a fix is being implemented.