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Historical record of incidents for Meraki

Report: "Device-to-Cloud Connectivity Issues"

Last update
resolved

This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Cisco Meraki Support.

monitoring

Our teams have deployed a fix and all services should be restored now. We are continuing to monitor the situation.

identified

We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.

investigating

We are aware that a subset of newly added devices are having issues connecting to the Cisco Meraki Dashboard. Devices already online and connected should not be experiencing any impact. Our teams are actively investigating the issue.

Report: "Device-to-Cloud Connectivity Issues"

Last update
Resolved

This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Cisco Meraki Support.

Monitoring

Our teams have deployed a fix and all services should be restored now. We are continuing to monitor the situation.

Identified

We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.

Investigating

We are aware that a subset of newly added devices are having issues connecting to the Cisco Meraki Dashboard. Devices already online and connected should not be experiencing any impact. Our teams are actively investigating the issue.

Report: "EMEA Cloud Monitored Catalyst Switches appearing offline in the Dashboard"

Last update
resolved

This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.

monitoring

Our teams have deployed a fix and regular service is now restored. We are continuing to monitor the situation.

identified

We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.

investigating

We are continuing to investigate this issue. We will provide the next update as soon as more information becomes available.

investigating

We are aware that some customers in EMEA are experiencing Cloud Monitored Catalyst Switches appearing offline in the Dashboard and we are actively investigating this issue. We will provide the next update as soon as more information becomes available.

Report: "MX Unexpectedly Rebooting"

Last update
resolved

This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.

monitoring

We have deployed a fix and services are restored. We will continue to monitor the situation. Please reach out to Meraki Support if you continue to experience unexpected MX reboots.

identified

A mitigation is being deployed to our systems and we are continuing to monitor the results. Your MX device may experience a further onetime reboot now during this remediation.

identified

We have identified that a subset of devices running IPS/IDS are experiencing unexpected reboots. We are working on a remediation plan to restore device stability.

investigating

We are aware that some customers are experiencing Meraki MX reboots, and we are actively investigating this issue. We will provide the next update as soon as more information becomes available.

Report: "Issues with the Client Details Page"

Last update
resolved

This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.

monitoring

Our teams are in the process of rolling out a mitigation to the Meraki Cloud. These efforts are active and ongoing.

identified

We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses. Please continue using the old version of the page as a workaround in the meantime.

investigating

We are investigating further performance issues with the Client Details Page since a fix was deployed that is impacting some users. Switching to the old version of the page should avoid these issues and can be used as a workaround in the meantime.

monitoring

Our teams are in the process of rolling out a mitigation to the Meraki Cloud. Some customers may have already regained access to the Clients Details page. These efforts are active, and ongoing.

identified

We have identified a fix for this issue. It is currently going through vigorous testing before being deployed to our systems. Please continue using the old version of the page as a workaround in the meantime.

identified

We have identified the cause of the issue, and our teams are actively working on putting mitigation in place. Please continue using the old version of the page as a workaround in the meantime.

identified

We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses. Please continue using the old version of the page as a workaround in the meantime.

investigating

We are investigating an issue with the Client Details Page that is impacting some users. Switching to the old version of the page should allow the page to load and can be used as a workaround in the meantime.

Report: "Dashboard Outage"

Last update
resolved

This incident is now resolved. We are sorry for any interruption to your service.

monitoring

We have deployed a fix and regular service is now restored. We will continue to monitor the situation. Please reach out to Meraki Support if you are still experiencing a service interruption.

identified

We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.

investigating

We are investigating an issue with the Meraki Dashboard that is impacting some users. Next update as soon as more information becomes available.

Report: "Issues Creating MV Video Exports"

Last update
resolved

This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.

monitoring

A mitigation has been deployed to our systems and we are continuing to monitor the results.

identified

We have identified the cause of the issue, and our teams are actively working on putting mitigation in place.

investigating

We are aware that creating video exports for MV camera deployments is currently failing for some customers. Our teams are actively investigating the issue.

Report: "Issues Creating MV Video Exports"

Last update
resolved

This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.

investigating

We are aware that creating video exports for MV camera deployments is currently failing. Our teams are actively investigating the issue

Report: "Dashboard access issues."

Last update
resolved

This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.

monitoring

We are continuing to monitor our systems for correct behaviour.

monitoring

A mitigation has been deployed to our systems and we are continuing to monitor the results.

identified

We are continuing to work on a fix for this issue.

identified

We have identified the cause of the issue, and our teams are actively working on putting mitigation in place.

investigating

We are continuing to investigate this issue.

investigating

We are aware that some customers are having difficulty either logging into or accessing pages on Cisco Meraki Dashboard. Our teams are actively working on remediating this issue.

Report: "China Device-to-Cloud Connectivity Issues"

Last update
resolved

This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We have identified the cause of the issue, and our teams are actively working on putting mitigation in place.

investigating

We are aware that a subset of devices are having issues connecting to the Cisco Meraki Dashboard in China (dashboard.meraki.cn). Devices currently showing offline should still be able to operate and pass client traffic using its last known configuration. Our teams are actively investigating the issue.

Report: "Client Details Page"

Last update
resolved

This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.

monitoring

Our teams are in the process of rolling out a mitigation to the Meraki Cloud. Some customers may have already regained access to the Clients Details page. These efforts are active, and ongoing.

identified

We understand that many customers cannot access the Client Details page in Meraki Dashboard. Our teams are aware of the issue, and are actively working to mitigate it.

Report: "MV Cloud Archive issue"

Last update
resolved

This incident is now resolved. Cloud Archive storage and retrieval is working as expected for all MV cameras. If you continue to experience issues, please contact Meraki Support.

investigating

We are aware that video backup with MV Cloud Archive is currently degraded. We have a team actively investigating.

Report: "China Dashboard Access Issues"

Last update
resolved

This incident is now resolved. All services are performing as expected. If you continue to have issues, please contact Meraki Customer Support.

monitoring

Our teams are deploying a mitigation to our systems, and are continuing to monitor them for normal function.

identified

We have identified the cause of the issue, and our teams are actively working on putting mitigation in place.

investigating

We are aware that customers are having issues connecting to the Meraki Dashboard in China (dashboard.meraki.cn). Our teams are actively investigating the issue.

Report: "Dashboard access issues"

Last update
resolved

This incident is now resolved. All services are performing as expected. If you continue to have issues, please contact Meraki Customer Support.

monitoring

Our teams are deploying a mitigation to our systems, and are continuing to monitor them for normal function.

identified

We have identified the cause of the issue, and our teams are actively working on putting a mitigation in place.

investigating

We are aware that a significant number of customers may be having challenges connecting to the Meraki Dashboard, as well as associated tools such as Vision Portal. We have a team actively investigating.

Report: "Webhook alerts issue"

Last update
resolved

This incident is now resolved. All webhook and SMS alerts are being issued as expected. If you experience any issues with alert delivery, please contact Meraki Customer Support.

identified

Our teams have identified the underlying cause of the issue, and are actively working on implementing a solution. Our teams have also determined that MT webhook alerts and related SMS messaging are also impacted.

investigating

We are aware that some customers may not be receiving alerts via webhooks as expected. Our teams are actively investigating this.

Report: "Dashboard access issues"

Last update
resolved

This incident is now resolved. If you are still experiencing any issues, please contact Meraki Customer Support.

monitoring

Meraki Engineering has successfully normalized connectivity and is currently monitoring to ensure the stability of all Meraki services.

identified

Meraki Engineering continues to validate and implement remediation efforts to restore full service across the Meraki platform. As mentioned in previous updates, customers may experience intermittent access issues with the Meraki dashboard as well as alerts about device connectivity. These devices will continue to function normally and pass network traffic. We are also aware of reports of intermittent API calls and authentication service failures, along with issues accessing live camera feeds on the Meraki dashboard and Vision Portal. A subset of our customers who use MV2 cameras may experience historical video footage loss. The next update will be at 02:00 UTC.

identified

Meraki Engineering continues to work towards identified remediation steps to restore full service. As mentioned in previous updates, customers may experience intermittent access issues with the Meraki dashboard as well as alerts about device connectivity. These devices will continue to function normally and pass network traffic. We are also aware of reports of intermittent API call and authentication service failures, along with issues accessing live camera feeds on the Meraki dashboard and Vision Portal. A subset of our customers who use MV2 cameras may experience historical video footage loss. The next update will be at 22:00 UTC.

identified

Meraki Engineering identified a problem causing intermittent access issues with the Meraki dashboard as well as alerts about device connectivity. These devices will continue to function normally and pass network traffic. We are also aware of reports of intermittent API call and authentication service failures, along with issues accessing live camera feeds on the Meraki dashboard and Vision Portal. Meraki Engineering is actively working on remediation steps to restore full service. The next update will be at 21:00 UTC.

investigating

We are aware that some customers are experiencing intermittent access issues with the Meraki dashboard and may receive alerts about device connectivity. These devices will continue to function normally and pass network traffic. We are also aware of reports of intermittent API call and authentication service failures, along with issues accessing live camera feeds on the Meraki dashboard and Vision Portal. We are actively investigating the issue and working towards mitigation. The next update will be at 20:00 UTC.

investigating

We are aware that some customers are experiencing intermittent issues accessing the Meraki Dashboard. An elevated level of intermittent failures for API calls or requests to Meraki Authentication services may also be possible. These issues are actively being investigated.

Report: "Issues with Auto VPN"

Last update
resolved

This incident is now resolved. If you are still experiencing any issues, please contact Meraki Customer Support.

monitoring

Meraki Engineering has begun to deploy the fix to this issue. It is expected to be complete by approximately 18:30 UTC. Once deployed, we anticipate that MX and vMX appliances that have not already been rebooted will experience up to two minutes of disruption to the following services: AnyConnect, eBGP, Connection Monitoring, and IPSEC VPN Tunnels.

identified

Customers potentially affected can restore service by rebooting MX and vMX appliances operating in Passthrough or VPN Concentrator mode. Meraki Engineering has tested a fix and are in the process of deploying it. Once deployed, we anticipate that MX and vMX appliances that have not already been rebooted will experience up to two minutes of disruption to the following services: AnyConnect, eBGP, Connection Monitoring, and IPSEC VPN Tunnels. For steps to reboot your device please follow the below knowledge base article: https://documentation.meraki.com/MX/Monitoring_and_Reporting/Using_the_MX_Live_tools#Reboot_Appliance

identified

Meraki engineering identified an issue with MX and vMX devices operating in Passthrough or VPN Concentrator mode and are working to test and deploy a fix. In the meantime, customers can reboot MX and vMX devices operating in those modes to restore service. For steps to reboot your device please follow the below knowledge base article: https://documentation.meraki.com/MX/Monitoring_and_Reporting/Using_the_MX_Live_tools#Reboot_Appliance

investigating

We continue to investigate the root cause of Meraki Auto VPN connectivity issues in MX and vMX appliances running in passthrough mode and are working to remediate them. Customers can restore service by rebooting the appliance in Passthrough Mode via the Meraki dashboard. For steps to reboot your device please follow the below knowledge base article: https://documentation.meraki.com/MX/Monitoring_and_Reporting/Using_the_MX_Live_tools#Reboot_Appliance

identified

We have identified a proximate cause for the Meraki Auto VPN issues and are working on a remediation plan to restore normal service. A fix will be deployed to that effect shortly.

investigating

We are aware that some customers are experiencing Meraki Auto VPN issues, and we are actively investigating. Rebooting MX/vMX devices operating in passthrough mode can be used as a workaround in the meantime.

Report: "Video Wall page load issues in Dashboard"

Last update
resolved

This incident is now resolved. Video Wall within Meraki Dashboard should now operate as expected. If you continue to have issues, please contact Meraki Customer Support.

identified

We are aware that some customers are having issues when trying to load the Video Wall page from the Meraki Dashboard.  Engineers have identified a cause for this, and are actively working to remediate the issue.  Video Walls viewed within the <a href="https://vision.meraki.com/">Meraki Vision Portal</a> are unaffected.  Please utilize the <a href="https://vision.meraki.com/">Vision Portal</a> as a valid workaround until this issue is resolved.

Report: "Issue with update of switch port configurations"

Last update
resolved

This incident is now Resolved. All systems are operating as expected. If you continue to have issues, please reach out to Meraki Customer Support.

monitoring

Our engineering teams have deployed a fix which mitigates impact to customers. Customers should once again be able to successfully update switch port configurations via the Meraki Dashboard. We will continue to monitor systems to verify correct behavior.

identified

We are aware of an issue that my be blocking customers' ability to update switch port configurations. Our teams are actively working on remediating the issue at this time. As a workaround, use of our API can be used to apply configuration updates to switch ports.

Report: "Dashboard changes not saving on some pages"

Last update
resolved

This incident is now Resolved. All systems are performing as expected. If you are still experiencing any issues, please contact Meraki Customers Support.

monitoring

Our teams are in the process of deploying a fix which will mitigate impact for customers. We will continue to monitor systems for correct behavior as the fix is rolled out.

identified

Our teams have confirmed that the APIs that support updates to these pages are not affected by the current issues.  As such, it is possible for customers to use the following API endpoints to update their configurations until these issues are resolved: <a href=“https://developer.cisco.com/meraki/api-v1/update-network-group-policy/“>https://developer.cisco.com/meraki/api-v1/update-network-group-policy/</a> <a href=“https://developer.cisco.com/meraki/api-v1/update-network-appliance-vpn-site-to-site-vpn/“>https://developer.cisco.com/meraki/api-v1/update-network-appliance-vpn-site-to-site-vpn/</a> <a href=“https://developer.cisco.com/meraki/api-v1/update-network-appliance-firewall-l-3-firewall-rules/“>https://developer.cisco.com/meraki/api-v1/update-network-appliance-firewall-l-3-firewall-rules/</a> <a href=“https://developer.cisco.com/meraki/api-v1/get-network-wireless-ssid-firewall-l-3-firewall-rules/“>https://developer.cisco.com/meraki/api-v1/get-network-wireless-ssid-firewall-l-3-firewall-rules/</a> <a href=“https://developer.cisco.com/meraki/api-v1/get-network-wireless-ssid-firewall-l-7-firewall-rules/“>https://developer.cisco.com/meraki/api-v1/get-network-wireless-ssid-firewall-l-7-firewall-rules/</a>

identified

We are aware that some customers have reported issues saving changes on different dashboard pages. We believe this includes Site-to-site VPN, Group policies, MX Firewall, Traffic Shaping and Access Control. Our engineers believe they have identified the cause for this, and are actively working to remediate this issue.

Report: "Dashboard access issues"

Last update
resolved

This incident is now resolved. All systems are operating normally. If you continue to see issues, please feel free to contact Meraki Customer Support.

monitoring

Our engineering teams have deployed a fix to mitigate impact to customers. To ensure you can take advantage of this fix, you will need to perform a cache-less refresh of your web browser. On a Mac, shift-clicking the Reload button should work, or on Windows, Ctrl-clicking the Reload button. In the meantime, our engineering teams continue to monitor systems to confirm correct behavior.

identified

We are aware that some customers are having difficulty either logging into or accessing pages on Meraki Dashboard. Further, some of the functionality in Dashboard page footers and utilities may not behave as expected. Our engineering teams have identified a likely cause, and are actively working to mitigate the issue.

Report: "Meraki Dashboard SAML authentication issue"

Last update
resolved

Our teams have implemented a mitigation for these SAML login issues. All systems are performing normally. If you continue to have issues, please reach out to Meraki Customer Support.

investigating

We are aware that some customers are experiencing issues when attempting to authenticate to the Meraki Dashboard via an Service Provider-initiated SAML connection. Our teams are actively working to mitigate this issue.

Report: "Video playback issues"

Last update
resolved

Our teams have addressed the issue that was preventing playback of video from cameras not in a local network. Normal functionality has been fully restored. If you continue to experience issues, please reach out to Meraki Support.

investigating

We are aware that some customers may be having issues with viewing video from cameras that are not in their local network. Our teams are actively investigating.

Report: "Dashboard Live Tools issue"

Last update
resolved

The issue with Live Tools has been addressed. This issue is now Resolved. If you continue to experience difficulties, please don't hesitate to contact Meraki Support.

identified

We are aware that some customers may be having issues with Dashboard Live Tools and the display of live data (uplink traffic, port listings, etc.) regarding Meraki devices in Dashboard. Our teams are actively working on remediating this issue.

Report: "Third Party Provider Certificate Revocation Issue"

Last update
resolved

All impacted certificates have been rotated. This issue is now Resolved. If you are experiencing any issues, please consult this <a href="https://documentation.meraki.com/Meraki_Internal/Support/Meraki_Authentication_Server_Certificate_Rotation_-_July_2024">KB article,</a> or reach out to <a href="https://meraki.cisco.com/meraki-support/overview/">Meraki Technical Support</a>.

identified

The RADIUS certificate rotation timeline has been expedited and will take place starting at 01:30 UTC on Friday, August 2, 2024. Please follow the steps outlined in our <a href="https://documentation.meraki.com/Meraki_Internal/Support/Meraki_Authentication_Server_Certificate_Rotation_-_July_2024">documentation</a> to ensure continuous service. If you need assistance or have additional questions, please reach out to <a href="https://meraki.cisco.com/meraki-support/overview/">Meraki Technical Support</a>.

identified

One of our third-party vendors identified an issue requiring some of their customers, including Cisco Meraki, to rotate certain certificates. As a result, we are rotating the RADIUS certificate for Meraki Cloud Authentication on Friday, August 2, 2024, 21:00 UTC. If you do not act before this date, your device connectivity to SSIDs leveraging Meraki Cloud Authentication may be affected. Please review the deployment scenarios and next steps outlined in our <a href="https://documentation.meraki.com/Meraki_Internal/Support/Meraki_Authentication_Server_Certificate_Rotation_-_July_2024">documentation</a> as soon as possible to determine if this certificate rotation requires you to take action. If you need assistance or have additional questions, please reach out to <a href="https://meraki.cisco.com/meraki-support/overview/">Meraki Technical Support</a>.

investigating

Cisco is aware of an issue with one of our third party certificate authority providers. We are currently reviewing our certificate inventory to understand impact and updating certificates as needed. We will continue to actively monitor this issue. Any customers needing assistance should reach out to Meraki support.

Report: "MT alert issues"

Last update
resolved

Our remediation team has deployed a fix, and verified all alerts are being dispatched as expected. This incident is now resolved. If you continue to encounter any issues, please feel free to reach out to Meraki Customer Support.

identified

While our remediation team continues working towards a mitigation of this issue, we wanted to clarify the impact: all webhook-based alerting, as well as MT SMS based alerting is currently in-scope for impact.

identified

We are aware that some customers may be experiencing failures for SMS and webhook alerts for MT devices. Our remediation teams are actively investigating this.

Report: "Meraki Dashboard email issues"

Last update
resolved

Our teams have deployed a mitigation that addresses the earlier issues with email. Emails are being successfully sent at this time. This incident is now Resolved. Please retry the workflow for any failed emails, if desired. If you continue to have issues, please feel free to contact Meraki Customer Support.

identified

We are aware of issues with email communications from Meraki Dashboard to customers. This may be affecting One Time Password (OTP) email logins, as well as password reset, and other types of emails such as alert emails and sponsor requests. Our teams are actively working on implementing a mitigation.

Report: "Vision Portal streaming issues"

Last update
resolved

This incident is now resolved. All systems are operating as expected. If you continue to have issues, please don't hesitate to reach out to Meraki Customer Support.

monitoring

Our teams have deployed a fix to mitigate the issue with Vision Portal streaming stored video content. In order for customers to take advantage of this fix, they will need to either refresh the page or click the Update button is in the upper right-hand corner of the Vision Portal screen.

identified

We are continuing to work on a fix for this issue.

identified

We are aware that customers may be having issues streaming stored video from the Vision Portal. Teams have identified the cause of this, and are actively working on deploying a fix. Customers can continue to stream stored video directly from the Meraki Dashboard.

Report: "Dashboard Outage"

Last update
resolved

This incident is now resolved. We are sorry for any interruption to your service.

monitoring

We have deployed a fix and regular service is now restored. We will continue to monitor the situation. Please reach out to Meraki Support if you are still experiencing a service interruption.

identified

We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.

investigating

We are investigating an issue with the Meraki Dashboard that is impacting some users. Next update as soon as more information becomes available.

Report: "Dashboard access issues"

Last update
resolved

This incident is now resolved. All systems are operating as expected. If you continue to experience issues, please reach out to Meraki Customer Support.

monitoring

Our teams have deployed a fix that has mitigated impact to customers. Our teams will continue to monitor systems to confirm correct behavior.

identified

We have identified a cause for the current customer issues and are actively working on deploying a mitigation.

investigating

We are aware that some customers are experiencing issues accessing the Meraki dashboard. We have teams actively investigating this now.

Report: "Device Claim Functionality"

Last update
resolved

This incident is now Resolved. All systems are performing as expected. If you are still experiencing any issues, please contact Meraki Customer Support.

monitoring

Our teams have deployed a fix which has mitigated impact for customers. We will continue to monitoring systems for correct behavior.

identified

While the resolution is still in progress, claiming devices via API can be used as a workaround using this endpoint: https://developer.cisco.com/meraki/api-v1/claim-into-organization-inventory/. For more information about the API, please refer to this Knowledge Base Article: https://documentation.meraki.com/General_Administration/Other_Topics/Cisco_Meraki_Dashboard_API

investigating

We are aware that a number of customers have reported issues claiming devices into organizations after the scheduled maintenance concluded earlier today. Engineers are actively investigating the root cause of the issue.

Report: "Dashboard access issues"

Last update
resolved

This incident is now Resolved. If you continue to experience any issues accessing the Meraki Dashboard, please feel free to contact Meraki Customer Support.

monitoring

While the majority of systems have been fully recovered for some time, there is a small handful of machines that are continuing to exhibit issues, which may affect a small subset of customers. We are continuing our investigation and remediation of these remaining systems.

monitoring

Our incident remediation team has put a fix in place to mitigate impact to customers. You should now be able to access the Meraki Dashboard as usual. Our teams will continue to monitor systems to confirm correct behavior.

identified

We are aware that a number of customers have reported issues logging into the Meraki Dashboard. Engineers are actively working to mitigate the impact to customers.

Report: "Wifi authentication issues"

Last update
resolved

Our teams have deployed a fix that has mitigated impact to customers. Normal sentry wifi authentication functionality has been restored, and systems are operating as expected. If you continue to have issues, please feel free to contact Meraki Support.

identified

We are aware that customers may be having challenges with sentry wifi authentication. Our remediation teams have identified the issue, and are actively working to mitigate impact to customers.

Report: "China Splash Page Issue"

Last update
resolved

After monitoring, this issue is believed to be fully resolved. If you experience further issues, please don't hesitate to contact Meraki Support.

monitoring

A fix for the issue loading splash pages in the China dashboard has been rolled out and verified. If you experience further issues, please don't hesitate to contact Meraki Support.

identified

We are aware that Meraki Dashboard customers using the China Dashboard may be encountering issues when trying to load Splash Pages. Our engineers have identified what they believe to be the source of the issue, and are actively working on applying a fix.

Report: "Meraki Dashboard navigation issues"

Last update
resolved

A fix for the rendering and navigation issues with Meraki Dashboard has been rolled out and verified. Meraki Dashboard is now operating as expected. If you experience further issues, please don't hesitate to contact Meraki Support.

identified

We are aware that Meraki Dashboard customers may be encountering issues with how the Meraki Dashboard is rendered, as well as navigation within the Dashboard. Engineers have identified the issue and are actively working on applying a fix.

identified

We are aware of Meraki Dashboard customers may be encountering issues with the left-hand navigation in the Meraki Dashboard. Engineers have identified what they believe to be the source of the issue, and are actively working on applying a fix.

Report: "Dashboard Outage"

Last update
resolved

This incident is now Resolved. All systems are operating normally. If you are still having issues, please don't hesitate to reach out to Meraki Support.

identified

Our teams have isolated what we believe to be the root of the performance issues that some customers may be experiencing, and have implemented mitigative measures. Customers should begin to see a return to normal performance soon.

investigating

We are investigating an issue with the Meraki Dashboard that is impacting some users. Next update as soon as more information becomes available.

Report: "Dashboard login issues"

Last update
resolved

This incident is now resolved. Please reach out to Meraki Support if you are still experiencing a service interruption.

monitoring

Teams have addressed the issue impacting customer logins, and are monitoring our systems to verify correct behavior.

investigating

We are aware that some customers may be having issues logging into the Meraki Dashboard. Our teams are actively investigating this, and we will post another update as soon as we have anything new to share.

Report: "Dashboard Outage"

Last update
resolved

This incident is now resolved. We are sorry for any interruption to your service.

monitoring

We have deployed a fix and regular service is now restored. We will continue to monitor the situation. Please reach out to Meraki Support if you are still experiencing a service interruption.

identified

We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.

investigating

We are investigating an issue with the Meraki Dashboard that is impacting some users. Next update as soon as more information becomes available.

Report: "China customers dashboard login issues"

Last update
resolved

This incident has been resolved. All systems are operating as expected. If you encounter any issues, please don't hesitate to contact Meraki Support.

monitoring

Our teams have implemented a fix to address the issue that may have been observed by customers, and are continuing to monitor systems to ensure correct behavior.

identified

We are aware of an issue that may be affecting customers in China from logging into the Meraki Dashboard. We have engineers actively working on this to address the issue.

Report: "Elevated API error rate"

Last update
resolved

This incident is now Resolved. All systems are performing as expected. If you continue to encounter any issues, please feel free to reach out to Meraki Support.

monitoring

We have put a change in place to mitigate the impact to customers. Device claim operations may still be impacted. We are monitoring systems at this time to verify normal operations.

identified

We have identified one of the underlying issues responsible for the elevated API error rate, and our teams are actively working to mitigate it.

investigating

We are aware of an increase in errors to API endpoints in the North America region. Teams are actively working on investigating the issue at this time.

Report: "Dashboard Outage"

Last update
resolved

This incident is now resolved. We are sorry for any interruption to your service.

identified

We have detected an issue where customer networks using templates are unable to access Switch pages. Our teams have identified the source of the issue and are actively working towards resolving it and restoring full service.

identified

We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.

investigating

We are investigating an issue with the Meraki Dashboard that is impacting some users. Next update as soon as more information becomes available.

Report: "MV Streaming issues"

Last update
resolved

The issues with MV camera streaming and accessing camera pages has been addressed. All MV camera operations have returned to normal. If you continue to experience issues, please don't hesitate to reach out to Meraki Customer Support.

identified

We are aware of an issue that customers are having streaming video from their MV cameras. Teams have identified the cause of the issue and are actively working to restore service

Report: "Redirected to Dashboard Login when navigating using the Global Overview"

Last update
resolved

This incident has been resolved. Thank you for your patience!

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating an issue where some SAML users are being redirected to login while switching between Organizations while using the Global Overview.

Report: "Dashboard issues"

Last update
resolved

This incident has been Resolved. If you continue to encounter any issues, please reach out to Meraki Support.

monitoring

We have mitigated the impacts to the Dashboard login. We are continuing to monitor to ensure all systems are operating as expected. The initial investigation shows a major infrastructure outage on the part of a datacenter provider as the underlying cause for this incident.

investigating

We are aware that some customers may be experiencing issues logging into Dashboard. We are actively investigating.

Report: "Dashboard Outage"

Last update
resolved

This incident is now resolved. We are sorry for any interruption to your service.

investigating

We are investigating an issue with the Meraki Dashboard that is intermittently preventing some users from viewing switch-related pages. Next update as soon as more information becomes available

Report: "Config fetch unavailable for a subset of Cisco Meraki WAN Appliances (MX)."

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are aware of an issue that is impacting configuration fetch for a subset of Cisco Meraki WAN Appliances (MX). Our response teams are actively working to address and resolve the issues. We encourage you to check back from time to time for further updates, which will be provided promptly as new information becomes available.

Report: "Dashboard Outage"

Last update
resolved

This incident is now resolved. We are sorry for any interruption to your service.

monitoring

We have deployed a fix and regular service is now restored. We will continue to monitor the situation. Please reach out to Meraki Support if you are still experiencing a service interruption.

investigating

We are investigating an issue with the Meraki Dashboard that is impacting some users. Next update as soon as more information becomes available.

Report: "Dashboard Access Issue"

Last update
resolved

We have remediated the issue that was causing customer impact. All systems are now operating normally. If you continue to encounter issues, please reach out to Meraki Customer Support.

identified

We have identified sporadic performance issues affecting the Cisco Meraki Dashboard, leading to extended page load times or, in some cases, pages failing to load. Our response teams are actively working to address and resolve the issues. We encourage you to check back from time to time for further updates, which will be provided promptly as new information becomes available.

investigating

We are aware that some customers have experienced Dashboard access issues, and we are actively investigating.

Report: "SSID broadcast for a subset of Access Points located in China"

Last update
resolved

Our teams have implemented a remediation, and all systems are now functioning normally. If you continue to have any issues with SSIDs not broadcasting, please don't hesitate to contact Cisco Meraki Support.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.

investigating

We are aware of an issue that is impacting SSID broadcast for a subset of Access Points. Currently we have only observed this for access points in China (dashboard.meraki.cn). Our remediation teams are working to resolve the issue and another update will be posted as soon as we have more information.

Report: "Dashboard Outage"

Last update
resolved

Our teams have implemented a remediation, and all systems are now functioning normally. If you continue to have any issues with Dashboard, please don't hesitate to contact Meraki Support.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We are aware of an issue that might be causing intermittent dashboard connectivity issues. As a result, various customer workflows may be affected. Our team has identified the issue and are actively working towards a remediation.

investigating

We are investigating an issue with the Meraki Dashboard that is impacting some users. Next update as soon as more information becomes available.

Report: "Intermittent dashboard login issues"

Last update
resolved

Our teams have successfully remediated the issue that was causing impact to customer workflows. All services are now operating at normal levels. If you continue to experience issues, please reach out to Meraki Customer Support.

identified

We are aware of an issue that might be causing intermittent issues logging into dashboard. Configuration updates and device claiming operations may be impacted. Our teams believe we have identified the issue, and are actively working towards a remediation.