Memberful

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Historical record of incidents for Memberful

Report: "Issue with upstream provider delaying certain actions"

Last update
identified

We're currently experiencing a delay in performing certain recurring tasks due to an issue with our upstream provider. The following components are affected: - Renewal and deactivation of subscriptions - Delivery of scheduled posts - Delivery of retention offers These actions will be performed as soon as the upstream provider has fixed the incident. Members with expired subscriptions will retain their access in the meantime. We'll continue to post updates while we monitor the situation and confirm when our provider has fully resolved the issue.

Report: "Delayed email delivery"

Last update
resolved

Our upstream provider is recovering and emails are sending.

monitoring

We're monitoring delays affecting email delivery due to an incident with our upstream provider. Delayed messages will still be delivered.

Report: "Issue with upstream provider delaying certain tasks"

Last update
resolved

Our upstream provider has resolved the incident. Today's Metrics are updating normally and all scheduled Posts are delivering as expected.

monitoring

We're currently experiencing a delay in updating today's Metrics and delivering scheduled Posts due to an issue with our upstream provider. They'll be updated and delivered as soon as the problem has been fixed. We'll continue to post updates while we monitor the situation and confirm when our provider has fully resolved the issue.

Report: "Issue with upstream provider affecting custom domains"

Last update
resolved

We are no longer seeing issues with custom domains and the upstream provider believes the problem has been completely mitigated.

monitoring

The upstream provider is fixing the issue, and as a result, most of the accounts using custom domains are back online. We'll continue to post updates while we monitor the situation and confirm when our provider has fully resolved the issue.

identified

Customers with custom domains are experiencing service outages due to an issue with an upstream provider. We'll continue to post updates while we monitor the situation and confirm when our provider has fully resolved the issue.

Report: "Issue with upstream provider delaying email delivery"

Last update
resolved

The queues are caught up and all sending is back to normal now.

identified

Our upstream provider has identified the issue and the queues are coming down rapidly. They should be back to normal shortly.

investigating

We are continuing to investigate this issue.

investigating

We're currently experiencing a delay in email delivery due to an issue with our upstream provider. Messages are still being delivered, but there is a delay of 10+ minutes. We'll continue to post updates while we monitor the situation and confirm when our provider has fully resolved the issue.

Report: "Issue with upstream provider delaying email delivery"

Last update
resolved

Our upstream provider has resolved the incident and all emails are being delivered normally.

monitoring

Our upstream provider has identified the root cause of the issue and is working on full mitigation. The provider is continuing to send emails and working through the queues. We will update more as we have more information.

monitoring

We're still experiencing a delay in email delivery due to an issue with our upstream provider. They are still processing and sending emails, but with a large delay. They are working on ways to speed up the queues so that we can get through the email backlog as quickly as we can. We'll continue to post updates while we monitor the situation and confirm when our provider has fully resolved the issue.

Report: "Issue with upstream provider delaying email delivery"

Last update
resolved

This incident has been resolved.

monitoring

We're currently experiencing a delay in email delivery due to an issue with our upstream provider. They will be delivered as soon as the provider has fixed the issue. We'll continue to post updates while we monitor the situation and confirm when our provider has fully resolved the issue.

Report: "Issue with upstream provider"

Last update
resolved

The issue has been resolved for customers not using custom domains. If you use custom domains, please see the new incident: https://status.memberful.com/incidents/qvy9lyz65nf1

identified

We have implemented a workaround that bypasses our upstream provider and restores access to the app, but customers using custom domains are still affected by the outage.

identified

We're currently experiencing a service outage related to an upstream provider. We'll continue to post updates while we monitor the situation and confirm when our provider has fully resolved the issue.