Is Matterport Down Right Now? Check if there is a current outage ongoing.

The issue with incoming calls to Support has now been solved. We apologise for any inconvenience caused and thank you for your understanding.

We are currently experiencing an outage in our Telephone System which is affecting incoming calls. This might result in failed phone calls or longer waiting times. Our team is actively working towards solving this issue as quickly as possible. We apologise for the inconvenience and appreciate your patience. Further updates will be posted here as we gather more information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have become aware of a display issue with invoices. We are looking into it with urgency and will post updates here. We apologize for the inconvenience.

This incident has been resolved.

A fix has been implemented, and we are now monitoring the results.

Currently we are investigating and triaging a system degradation affecting model showcase loading, workshop, API, the Discover page, and my.matterport.com. We are sorry for any trouble this causes and appreciate your understanding as we work to resolve the issue.

This incident has been resolved.

Models affected by this issue can now be viewed and edited, but we will continue monitoring.

We are currently experiencing issues with a third-party CDN provider that is affecting the ability to view and edit Matterport models for customers in Asia. This may result in slower load times, intermittent failures, or unavailability of editing features for some users in this region. Our team is actively working with the CDN provider to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience. Further updates will be posted here as we gather more information.

This incident has been resolved.

The 3rd party tool has implemented a fix and results are being monitored.

We have been notified of a performance issue with billing related features, due to a degraded performance of a 3rd party tool. We are closely monitoring the progress for a resolution. We apologize for the inconvenience.

This incident has been resolved with everything back to Operational.

A fix has been implemented but we are monitoring the results.

We are continuing to investigate the issue. We appreciate your patience.

Currently we are investigating and triaging a system degradation affecting model processing, showcase loading, workshop, API, the Discover page, and my.matterport.com. We are sorry for any trouble this causes and appreciate your understanding as we work to resolve the issue.

All services are operational again.

You may see services coming back online. We will continue to monitor.

Matterport platform engineers have identified and are working to resolve an issue related to Showcase, Workshop, Cloud, Cart, and Discover. Ordering Add-ons may also be affected. We apologize for the inconvenience.

This incident has been resolved.

E-mails are now being sent out. We are monitoring the issue in the meantime.

Cloud e-mails may be delayed for notifications around orders, collaborator invitations, model processing, password resets, etc. All other my.matterport.com related systems are operational. The issue started around 12:45 PT. Our team is working to fix the issue as quickly as possible. Thank you for your patience.

This incident has been resolved.

Due to a 3rd party E-mail service provider outage, e-mails may be delayed for notifications around orders, collaborator invitations, model processing, password resets, etc. All other my.matterport.com related systems are operational. Our team is working closely with the 3rd party service provider to fix this issue. Thank you for your patience.

This Showcase (model) loading issue has been resolved.

The issue has been identified with one of our Content Delivery Network (CDN) partners, and a fix is being implemented.

We are aware of an issue with Showcases being slow to load. We thank you for your patience while we investigate.

This issue has been resolved. Any schematic floor plans that were previously erroring out when trying to download are available now.

There was a known issue with downloading floor plan orders which occurred between approximately 2022-08-25 01:36 Pacific until approximately 22-08-25 9:30 Pacific. The issue has been been fixed for new orders, however some floor plans might still fail to download. The engineering team is taking corrective measures to fix affected orders. No action on customer part is necessary. We appreciate your patience.

The issue has been identified and a fix is being implemented.

We are actively investigating an issue where Schematic Floor Plans cannot be downloaded. We apologize for the inconvenience.

Matterport engineers detected and investigated an issue causing delays in space processing from 22-07-13 8:52 PDT to 22-07-13 12:40 PDT. The issue has been resolved and we are monitoring closely. All models should finishing processing without further issue. We apologize for the inconvenience.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We're investigating an issue where search results and tag pages may be temporarily unavailable

This incident has been resolved.

The issue has been identified and fixed. We will monitor.

We're experiencing issues with buy.matterport.com and other Cart services. The issue has been escalated and actively being investigated. We apologize for the inconvenience.

We've identified and rolled out a fix for issues with AddOns. We will repair and process any failed orders for Matterpak, TruePlan, and BIM.

We have identified an issue which may cause delays in processing of Matterpak, TruPlan, and BIM orders. We are working to fix the issue.

This incident has been resolved.

Some users may be experiencing errors trying to complete account signup and/or purchasing subscriptions and cameras due to connection issues affecting one of our service providers. Emails from our platform may also be delayed.

This incident have been resolved. We are re-queuing the affected models, so that they will be processed. Thank you for your patience.

AWS is currently experiencing an issue which affects our model processing pipeline. Model processing may take longer than usual.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

There is an issue with a third-party server, causing Android Capture to close after a clean installation. Existing users should not be affected.

This incident has been resolved.

The issue has been identified and has been addressed. Orders should be able to be completed. We will continue to monitor the situation.

We are investigating an issue with our Tax provider. Checkouts on Cart may fail. We apologize for any inconvenience. Thank you for your patience.

This incident has been resolved.

A fix has been implemented. We will continue to monitor.

We're experiencing some issues in production. The issue has been escalated and actively being investigated

This incident has been resolved

We are monitoring a performance impact from Fastly.com which seems to be affecting the performance of Matterport components.

Matterport Cloud is currently experiencing some issues which are preventing users from logging in to their account, users viewing models and accessing the Matterport site as a whole. We apologize for the inconvenience while we investigate.

This incident has been resolved.

We've found the root cause and applied a change. We are now seeing successful SSO logins. We will continue to monitor the situation.

We've been notified about an internal server error when attempting to log in via SSO. We are investigating and will update when we have more information. If you do not sign into my.matterport.com using SSO, you are not affected.

This incident has been resolved.

We are aware that in some models on the matterport cloud, there are scan points that can't be navigated to. The problem causes the screen to have a spinning circle icon to appear, which doesn't go away. This issue is being actively worked on to resolve it.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We have identified an issue with publishing to Google Street View. Publishing will result in failing. We are working with Google to identify the root cause.

The team that processes floor plan orders is receiving the orders and are completing within the expected SLA of 2 business days.

We are currently investigating a possible issue with the Schematic Floor Plan ordering system. You may see orders being delivered closer to the end of the 2-business day SLA or longer. We apologize for this delay and are looking into why some orders are taking longer than usual.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are monitoring a performance impact from Fastly.com which may effect the performance of Matterport components.

This incident has been resolved.

AWS is currently experiencing an outage which may result in longer than normal model processing times.

This incident has been resolved.

Embed.ly has implemented a fix. We will monitor the change.

We have identified an issue with Embed.ly's API which we use to display photos in Mattertag posts. We have contacted Embed.ly and they are working to resolve the issue as quickly as possible. Adding a media URL to a Mattertag post may or may not be found, or be displayed.

The AWS incident has been resolved. Space processing times are no longer delayed.

AWS is reporting issues which may affect processing times. Users will likely see a delay in processing times.

The 3rd party system is still monitoring, but are no longer reporting any issues.

A 3rd party system is monitoring timeouts which may cause issues with buy.matterport.com (billing and orders).

This incident has been resolved. We will be processing the failed models and any model already processing are in progress.

We are continuing to investigate this issue.

Some models may fail processing or have a delay in processing due to large processing queue size. We are working to increase processing capacity.

This incident has been resolved.

All Media Mattertags should now be working again. We are monitoring to make sure there are no more issues.

Media Mattertags are temporarily unavailable due to a service outage at our partner embed.ly. Once embed.ly's servers are back up, Media Mattertags should all return to normal.

This incident has been resolved.

We are continuing to investigate this issue.

Matterport Cloud is currently experiencing some issues. We apologize for the inconvenience while we investigate.

Tax connecter shows services are operational.

We are currently experiencing technical difficulties with our tax connectors, users may see issues when attempting to complete an order. We are investigating the issue.

This incident has been resolved.

We are currently experiencing technical difficulties with our tax connectors, users may see issues when attempting to complete an order. We are investigating the issue.

We are currently investigating this issue.

This incident has been resolved.

The Matterport Cloud (my.matterport.com/buy.matterport.com) will be in maintenance mode on Wednesday, December 4th, starting at 7:00pm PST and ending at 8:00pm PST. During these times, it will not be possible to change spaces or upload new models at my.mattport.com.

This incident has been resolved.

Matterport Cloud is currently experiencing some issues. We apologize for the inconvenience while we investigate.

This incident has been resolved.

We are continuing to investigate this issue.

Matterport Cloud is currently experiencing issues. We apologize for the inconvenience while we work on rectifying the situation.

This incident has been resolved.

We are currently investigating performance degradation at my.matterport.com.

This incident has been resolved.

We are continuing to investigate this issue.

We are seeing an elevated number of issues logging into and using buy.matterport.com. We are investigating this issue and will continue to update you as new information becomes available.

The issue with Google Street View publishing has been resolved.

We are currently investigating this issue.

This incident has been resolved.

All clear! Spaces are now loading normally again.

Many spaces are currently failing to load due to infrastructure issues between our CDN Fastly and AWS. This is affecting both 3D Showcase and Workshop. We will update as soon as we know more.

We are currently investigating this issue.

We had our first significant platform outage in over a year earlier this morning. We know our customers put a lot of trust in us to serve their 3D Showcases to their audience, so we want to make sure everyone knows what happened, and how we are mitigating future incidents like this. The connection between our CDN (Fastly) and our servers was effectively down from 5:00am PT to 5:59am PT due to an error with a HTTPS certificate on a load balancer. On-call engineers received automated alerts at 5:04. By 5:34 the engineers had identified the issue, and at 5:59 they successfully fixed the load balancer in question. During this time any page on my.matterport.com, including most 3D Showcases and Workshop, would display a “503” error. Around 30% of 3D Showcases continued to load successfully and were not impacted by the issue. We take great pride in the performance of our platform and work hard to exceed your expectations, and apologize for any impact it may have had. We are always focused on eliminating such problems, and improving our response times when they do happen. If you have any further questions about the outage please feel free to contact support@matterport.com.

This incident has been resolved.

There was an issue with the HTTPS certificate for one of our critical services. Everything should be back to normal now, we will be monitoring to ensure that's the case.

Showcases and Cloud are currently unavailable. We are looking into the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Shopping cart is currently down. We are investigating the cause.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're having an issue with Mattertags and other model data made in the last week missing in Showcase and Workshop, and are working to restore them.

This incident has been resolved.

Spaces are taking longer than normal to process today, as the processing queue is backed up. We are working to increase processing capacity.

Space Statistics are now updating again, and all Showcase views from when it stopped have been counted.

We are looking into why Space Statistics are currently not updating. New Showcase views are still being counted in our system, but the numbers on the Statistics page and Space Details page are currently not updating with any new views.

This incident has been resolved.

We have identified that 3D Showcase has been counting too few Visits and Unique Visitors since August 17th. We deployed a fix at 9:07PM PDT, and have confirmed that it's now counting new visits normally again, but will be monitoring the numbers closely. Impressions were not affected, and have been counted accurately.

buy.matterport is back up. A cache flush done as part of a software update caused the server to be overloaded.

While doing routine maintenance, we unintentionally took buy.matterport down at 10:23 Pacific. We are investigating the cause.

This incident has been resolved.

We have implemented a fix, and are monitoring for any further errors.

We are investigating the issue and will update as soon as possible.