Historical record of incidents for Matik Inc
Report: "Issues with Google Sheets templates"
Last updateWe are investigating an issue that may be impacting syncing and generating Google Sheets templates.
Report: "PowerPoint errors on some generations"
Last updateWe've released a potential fix and are monitoring the results.
We are investigating an issue that is impacting some PowerPoint generations. In these cases, the generated PowerPoint file displays a "Sorry, we can't open this presentation" error message. We are working on a fix, but in the meantime, you should still be able to download the file, click 'Repair' when prompted, and use the presentation file.
Report: "PowerPoint errors on some generations"
Last updateWe've released a potential fix and are monitoring the results.
We are investigating an issue that is impacting some PowerPoint generations. In these cases, the generated PowerPoint file displays a "Sorry, we can't open this presentation" error message.We are working on a fix, but in the meantime, you should still be able to download the file, click 'Repair' when prompted, and use the presentation file.
Report: "Issue with date range inputs"
Last updateThis incident has been resolved.
A fix is live and we are monitoring the results.
We have identified an issue impacting generations that use a date range input. A fix is on the way.
Report: "Issue with date range inputs"
Last updateThis incident has been resolved.
A fix is live and we are monitoring the results.
We have identified an issue impacting generations that use a date range input. A fix is on the way.
Report: "Presentation Creation Slowness"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Presentation Creation Slowness"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Excel data sources issue"
Last updateThis has been resolved.
A fix has been implemented which should resolve the issue. We're monitoring performance to be sure.
We have identified an issue that may be impacting Excel and Excel 365 data sources. We are expecting to launch a fix later today.
Report: "Not able to create presentations with Matik User inputs"
Last updateThis incident has been resolved.
We've released a fix and are monitoring the impact.
We've identified the issue and a fix is being implemented.
Report: "Error Generating Presentations with Input Mapping"
Last updateThis incident has been resolved.
We've confirmed that the fix is working and all issues should now be resolved.
The issue has been identified and a fix is being implemented.
We've pushed a fix for the issue, and are monitoring the results.
We've identified the issue and have prepped an emergency release to address it.
We've identified an issue generating presentations when input mapping is enabled for inputs that presentation.
Report: "Issues with Excel data sources and dynamic content"
Last updateThis issue has been resolved.
We've pushed a fix for this and are monitoring the results.
We are currently investigating issues preventing the creation and generation of Excel-based content in Matik.
Report: "Content not loading"
Last updateThe incident has been resolved.
A fix has been implemented and we are monitoring the results.
The team has identified an issue that can cause templates or dynamic content not to load. A fix is in the works and will be released soon.
Report: "Intermittent data insertion errors"
Last updateThis incident has been resolved.
It seems that the issue with Google errors may be resolved. We're continuing to monitor.
After investigation, the issue seems to be caused by errors being thrown on Google's side. We are coordinating with Google support to identify a resolution.
We're investigating an issue that might be impacting some presentation generations. In these cases, generating fails with a Presentation Data Insertion Error.
Report: "Google Drive disruption"
Last updateGoogle reports that the issue is resolved. https://www.google.com/appsstatus/dashboard/incidents/s9TB8tK4bRafntzYHwHM
Google is currently experiencing service disruption for Google Drive, which may impact generation of Google Slides/Google Docs content in Matik. Google is reporting on the incident status here: https://www.google.com/appsstatus/dashboard/incidents/s9TB8tK4bRafntzYHwHM
Report: "Data insertion issues on generation"
Last updateThe incident has been resolved.
We have released a fix that should resolve the issue. We'll continue to monitor.
We have identified the issue and are working on the fix.
We are investigating an issue impacting presentation generation. In some cases, data is not properly inserted into certain tagged elements on a presentation being generated.
Report: "Presentation Key Error"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue that is preventing users from generating presentations out of Matik.
Report: "App outage"
Last updateMatik's core app could not be accessed. The incident was identified at 6:10 AM PDT, and resolved at 8:30 AM PDT. Regular app access is now be restored. We'll communicate more detail about what caused the incident as we complete our root cause analysis.
Report: "Intermittent login and page loading issues"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We're currently investigating reports of issues with login and page loads.
Report: "Potential Google Authorization issues"
Last updateThis incident has been resolved.
We are investigating potential authorization issues when connecting to Google. (For now, if possible, avoid disconnecting your Google account if you're already connected).
Report: "Date-based inputs are not working as expected."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being deployed.
Report: "Blank page when accessing Matik"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
We've implemented a fix and are monitoring the results.
Some users are encountering an issue where they receive a blank page when trying to access the Matik app. We are currently investigating. (In the meantime, accessing Matik via an incognito window or hard refreshing your browser a few times are workarounds to resolve the issue while we work on a fix.)
Report: "Issue Inserting Images Into Presentations"
Last updateThis incident has been resolved
We have identified an issue inserting images into presentations. We're currently preparing a fix that should be live in 45 minutes.
Report: "Issues with Snowflake queries"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We're investing potential issues with Snowflake queries.
Report: "404 errors on templates"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We've identified an issue causing 404 errors to be thrown when accessing certain templates. We're currently working on a fix.
Report: "Unexpected error messages"
Last updateThis incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We're working on a fix for an issue with unexpected error messages appearing in presentation generation logs.
Report: "Tags not populating with dynamic content"
Last updateThis incident has been resolved.
We're investigating reports of the dynamic content issues recurring.
Report: "Issues with populating dynamic content in generated presentations"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We're currently investigating an issue, where dynamic content will sometimes fail to populate when generating a presentation.
Report: "Salesforce Outage"
Last updateThis incident has been resolved.
We understand the issue and are monitoring Salesforce's status.
Salesforce is having an outage, meaning any integrations with salesforce will not be working.