Historical record of incidents for Masterplan
Report: "Failed production deployment"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Failed production deployment"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Service downtime due to Cloudflare issues"
Last updateWe have confirmed our platform is again operational after Cloudflare resolved the issue on their side.
A fix has been implemented on Cloudflare side and we are monitoring whether our platform is still affected.
We have identified the downgraded performance on our platform to be related to the incident on the Cloudflare side: https://www.cloudflarestatus.com/incidents/xvs51y9qs9dj
Report: "This is an example incident"
Last updateWhen your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
Empathize with those affected and let them know everything is operating as normal.
As you continue to work through the incident, update your customers frequently.
Let your users know once a fix is in place, and keep communication clear and precise.