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Marvel App is currently Operational

Last checked 2025-06-14T13:51:49.986Z from Marvel App's official status page

Historical record of incidents for Marvel App

Aug 12, 2024

Report: "Design Tool storage intermittent failures"

Last update 2024-08-12T08:55:05.504Z

resolved2024-08-12T08:54:37.000Z

Our infrastructure has been upgraded and monitoring has ensured that we are experiencing no more intermittent errors on our design tool storage systems.

monitoring2024-08-08T16:54:59.021Z

We are continuing to monitor for any further issues.

monitoring2024-08-08T15:49:37.787Z

We are continuing to monitor for any further issues.

monitoring2024-08-07T15:04:44.438Z

A fix has been implemented and we are monitoring results.

investigating2024-08-07T10:42:14.783Z

We are continuing to investigate this issue.

investigating2024-08-07T10:34:27.326Z

Our design tool storage system is experiencing intermittent failures that we are currently investigating.

Feb 20, 2024

Report: "Outage of backend system supporting Marvel"

Last update 2024-02-20T14:21:55.899Z

resolved2024-02-20T14:21:45.000Z

Due to a problem with a subsystem responsible for our processing queues we were unable to serve the application. We have failed over to an alternate system and all systems are now operational.

monitoring2024-02-20T13:10:27.842Z

A fix has been implemented and we are monitoring the results.

identified2024-02-20T11:44:07.061Z

We are continuing to work on a fix for this issue.

identified2024-02-20T11:43:47.870Z

The issue has been identified and a fix is being implemented.

investigating2024-02-20T11:02:35.226Z

We are currently investigating this issue.

Jun 6, 2023

Report: "Infrastructure Outage"

Last update 2023-06-06T15:44:43.975Z

resolved2023-06-06T15:44:43.963Z

Marvel is operational again. We will continue to monitor the situation.

identified2023-06-06T15:38:11.575Z

Traffic beginning to hit Marvel's database again. We are monitoring the situation.

identified2023-06-06T15:36:03.046Z

Confirmed issue with Google's infrastructure.

investigating2023-06-06T15:20:40.149Z

We are currently investigating this issue. Google's infrastructure is potentially having issues with networking and load balancing affecting our service.

Feb 19, 2023

Report: "DNS Failure"

Last update 2023-02-19T01:00:45.093Z

resolved2023-02-19T01:00:45.080Z

This incident has been resolved.

investigating2023-02-19T00:23:19.456Z

We are currently investigating this issue.

Dec 14, 2022

Report: "Parts of the service are not responding"

Last update 2022-12-14T12:15:44.118Z

resolved2022-12-14T12:15:44.102Z

The incident has been resolved.

investigating2022-12-14T12:10:00.344Z

We are currently investigating an issue where prototypes and some parts of the system are not responding.

Dec 3, 2022

Report: "Marvel web app is experiencing intermittent outages"

Last update 2022-12-03T02:07:24.642Z

resolved2022-12-03T02:07:24.628Z

This incident has been resolved.

investigating2022-12-03T02:07:19.233Z

We are continuing to investigate this issue.

investigating2022-12-03T01:24:31.956Z

We are continuing to investigate this issue.

investigating2022-12-03T01:24:14.794Z

We are currently investigating this issue.

Apr 29, 2022

Report: "Infrastructure Issue"

Last update 2022-04-29T07:41:27.488Z

resolved2022-04-29T07:41:27.472Z

This incident has been resolved.

monitoring2022-04-29T07:06:55.940Z

A fix has been implemented and we are monitoring the results.

identified2022-04-29T07:03:06.986Z

The issue has been identified and a fix is being implemented.

investigating2022-04-29T06:44:35.518Z

We are currently investigating this issue.

Apr 13, 2022

Report: "Marvel backend update failure"

Last update 2022-04-13T13:12:55.701Z

resolved2022-04-13T13:12:55.686Z

This incident has been resolved.

monitoring2022-04-13T10:37:08.025Z

A fix has been implemented and we are monitoring the results.

identified2022-04-13T10:27:00.374Z

The issue has been identified and a fix is being implemented.

investigating2022-04-13T10:21:32.185Z

We are currently investigating an issue where a code deploy has disabled our frontend site from functioning.

Sep 21, 2021

Report: "Partial outage due to cache server issue"

Last update 2021-09-21T06:44:31.570Z

resolved2021-09-21T06:44:31.554Z

This incident has been resolved.

monitoring2021-09-21T06:33:01.732Z

A fix has been implemented and we are monitoring the results.

investigating2021-09-21T06:30:30.735Z

We are currently investigating this issue.

Jul 21, 2021

Report: "Design API backend Issue"

Last update 2021-07-21T20:37:48.925Z

resolved2021-07-21T20:37:48.891Z

This incident has been resolved.

monitoring2021-07-21T20:24:12.180Z

A fix has been implemented and we are monitoring the results.

identified2021-07-21T20:14:19.592Z

Our provider has identified the source of the issue and is attempting a fix. New designs are now available to be created again, with updates and document fetches also now fully available. We will continue to monitor the issue.

investigating2021-07-21T19:19:24.741Z

We are continuing to investigate an issue with a third party data provider which is impacting on new design documents being created. Document retrieval and some updates are still working. We are working with the provider to identify the source of the issue and solve it as soon as possible.

investigating2021-07-21T16:40:14.826Z

We are currently investigating this issue.

Jun 8, 2021

Report: "CDN hosting service experiencing issues"

Last update 2021-06-08T13:54:20.317Z

resolved2021-06-08T13:54:20.301Z

This incident has been resolved.

monitoring2021-06-08T11:19:41.739Z

We are continuing to monitor for any further issues.

monitoring2021-06-08T10:46:15.524Z

Our CDN provider appears to be addressing the issue and we are seeing some of the service reappear in different locations.

investigating2021-06-08T10:27:26.097Z

The outage is affecting specific locations where Fastly is down. We are still able to host to a number of countries globally.

investigating2021-06-08T09:58:42.129Z

We are currently investigating an issue with our edge content network having a failure. Our service is currently unavailable at this time

May 24, 2021

Report: "Issue with application servers: http 503"

Last update 2021-05-24T13:32:21.391Z

resolved2021-05-24T13:32:21.380Z

Incident resolved

investigating2021-05-24T13:31:11.000Z

We are continuing to investigate this issue.

investigating2021-05-24T13:29:38.803Z

We are continuing to investigate this issue.

investigating2021-05-24T13:28:53.039Z

We are currently investigating the issue and will update you as soon as we can.

Mar 10, 2021

Report: "Unsplash API integration failure"

Last update 2021-03-10T19:23:56.486Z

resolved2021-03-10T19:23:56.469Z

This incident has been resolved.

monitoring2021-03-10T18:45:48.434Z

A fix has been implemented and we are monitoring the results.

identified2021-03-10T16:48:31.807Z

The issue has been identified and a fix is being implemented.

investigating2021-03-10T15:59:57.542Z

We are currently investigating an issue with our Unsplash Image API integration which is failing to load images added to a design in our design tool.

Jan 19, 2021

Report: "Issue serving Design tool, Sketch and Handoff"

Last update 2021-01-19T11:43:34.588Z

resolved2021-01-19T11:43:34.571Z

Fixed, but we will continue to monitor.

identified2021-01-19T11:42:56.031Z

We are continuing to work on a fix for this issue.

identified2021-01-19T11:12:20.324Z

We are currently fixing an issue that affects the Design Tool, Sketch and Handoff. These features are currently offline.

Jan 12, 2021

Report: "Global CDN disruption"

Last update 2021-01-12T16:55:42.661Z

resolved2021-01-12T16:55:42.644Z

This incident has been resolved.

monitoring2021-01-12T16:53:58.499Z

Fastly has a fix out and they are monitoring.

investigating2021-01-12T15:59:06.000Z

Our CDN provider Fastly is experiencing some issues https://status.fastly.com/incidents/1rbr326kjsmt

Dec 14, 2020

Report: "Degraded operations due to Google service outage."

Last update 2020-12-14T15:53:38.530Z

resolved2020-12-14T15:53:38.513Z

This incident was Google related and appears resolved their end.

monitoring2020-12-14T12:47:20.647Z

Google appear to have stabilised their performance issues and the service appears to be back to normal operation, we will continue monitoring to ensure everything is working correctly.

investigating2020-12-14T12:24:13.396Z

We are currently investigating this issue.

Nov 30, 2020

Report: "Backend sync queues degraded"

Last update 2020-11-30T17:13:11.122Z

resolved2020-11-30T17:13:11.106Z

This incident has been resolved.

monitoring2020-11-30T14:39:20.936Z

A fix has been implemented and we are monitoring the results.

identified2020-11-30T13:51:26.192Z

The issue has been identified and a fix is being implemented.

investigating2020-11-30T13:17:00.168Z

We are currently investigating this issue.

Aug 28, 2020

Report: "Backend failure on hosting service"

Last update 2020-08-28T14:43:02.127Z

resolved2020-08-28T14:43:02.112Z

This incident has been resolved.

identified2020-08-28T12:08:14.627Z

We are continuing to work on a fix for this issue.

identified2020-08-28T12:08:04.889Z

The issue with the blog not loading is localised so far to locations in the UK, specifically London. We are working with our hosting provider to solve the issue.

investigating2020-08-28T11:10:05.781Z

We are currently investigating this issue.

Aug 13, 2020

Report: "Images not loading for some customers - Image Hosting Provider"

Last update 2020-08-13T17:44:09.400Z

resolved2020-08-11T07:00:00.000Z

An SSL network error prevented certain customers from being able to see images on the platform. This issue was affecting customers utilising internal network proxies which prevented the images from loading due to an SSL Protocol error. All of our images are hosted via our CDN system Fast.ly. We altered the Fastly system to force TLS and HSTS security headers for all clients requesting image URLs and it solved the issue. We are still investigating the root cause of why this suddenly occurred as no configuration was changed or altered in the Fast.ly hosting system. We will be working to determine further with Fastly and our customers to determine the specific conditions leading to the error occurring.

Jun 14, 2020

Report: "Design API Node Failure"

Last update 2020-06-14T23:25:58.432Z

resolved2020-06-14T23:25:58.417Z

This incident has been resolved.

monitoring2020-06-14T22:54:21.716Z

A fix has been implemented and we are monitoring the results.

identified2020-06-14T20:33:08.680Z

The issue has been identified and a fix is being implemented.

investigating2020-06-14T20:18:23.439Z

We are currently investigating this issue.

Jun 4, 2020

Report: "Design Tool API Failure"

Last update 2020-06-04T14:24:28.570Z

resolved2020-06-04T14:24:28.552Z

This incident has been resolved.

monitoring2020-06-04T13:27:11.196Z

A fix has been implemented and we are monitoring the results.

identified2020-06-04T13:21:18.761Z

The issue has been identified and a fix is being implemented.

investigating2020-06-04T13:15:08.231Z

We are currently investigating this issue.

Jun 1, 2020

Report: "Issues for users logging in and managing their projects."

Last update 2020-06-01T16:32:09.970Z

resolved2020-06-01T16:32:09.956Z

This incident has been resolved.

monitoring2020-06-01T16:03:12.982Z

A fix has been implemented and we are monitoring the results.

identified2020-06-01T16:02:57.033Z

An unplanned feature deployment scheduled incorrectly and is being updated.

investigating2020-06-01T16:01:44.594Z

We are continuing to investigate this issue.

investigating2020-06-01T16:01:19.550Z

We are currently investigating this issue.

May 30, 2020

Report: "Thumbnail Generation failure"

Last update 2020-05-30T12:13:47.920Z

postmortem2020-05-30T12:13:08.415Z

Due to a certificate chain authority update our services have an expired Root certificate authority. The root certificate was due to be expired today the 30th of May 2020 and thus caused requests to fail from internal services. [https://www.xolphin.com/support/Rootcertificates/Phasing\_out\_Addtrust\_External\_CA\_Root\_certificate](https://www.xolphin.com/support/Rootcertificates/Phasing_out_Addtrust_External_CA_Root_certificate)

resolved2020-05-30T11:00:00.000Z

Due to an error with our backend process for outputting thumbnails for the Design Tool. Thumbnails have failed to update from 11:52PM (GMT) to 13:00PM (GMT). The issue has been resolved and content is being reprocessed to output any updated thumbnail.

Jan 18, 2020

Report: "Planned Maintenance"

Last update 2020-01-18T18:08:18.929Z

resolved2020-01-18T18:08:18.911Z

We've finished our upgrade work and released a major new update to Marvel

monitoring2020-01-18T13:13:58.331Z

Our planned maintenance has been extended until 6pm GMT due to an extended DB migration.

investigating2020-01-18T07:04:51.000Z

We are currently undergoing maintenance

investigating2020-01-18T07:04:04.000Z

We're currently updating the platform with new features. This will last for the following times throughout Saturday 18th January, 7am - 6pm GMT | 2am - 1pm EST | 11am - 10pm GST. Apologies for any disruption caused, see you in a jiffy!

Oct 2, 2019

Report: "Design tool image sync issues"

Last update 2019-10-02T09:46:04.235Z

resolved2019-10-01T21:45:30.498Z

This incident has been resolved.

investigating2019-10-01T21:45:00.000Z

The issue has been resolved

investigating2019-10-01T21:21:25.598Z

We're investigating difficulties syncing images from the design tool back to Marvel. The design tool itself is not affected.

Sep 18, 2019

Report: "iOS and Android app builds failing"

Last update 2019-09-18T23:46:26.721Z

resolved2019-09-18T23:46:26.701Z

App builds for Android are working fully and due to an alteration of Apple's iOS build protocols we will be altering our iOS build process with a further update in the next few weeks.

monitoring2019-09-18T10:38:17.614Z

We are monitoring our fix for Android app builds. There are still ongoing issues with iOS builds

identified2019-09-18T01:39:18.851Z

We have identified and are deploying a fix for the issue with Android app builds not working. You will soon be able to build APK files again.

investigating2019-09-17T19:48:37.234Z

Our feature for building and downloading iOS IPA files and Android APK files is currently experiencing an issue with our hosting provider. Due to a hardware failure. We are investigating and attempting to determine a fix for the problem.

Sep 5, 2019

Report: "Slow loading times in London"

Last update 2019-09-05T16:01:21.984Z

resolved2019-09-05T16:01:21.965Z

No sign of issues for the last 60+ minutes

monitoring2019-09-05T15:04:59.908Z

Error rates have returned to normal but we're keeping an eye on the situation

identified2019-09-05T14:52:05.294Z

Our CDN provider fastly is having issues in London. We're experiencing slow loading and timeouts across the platform for users in the affected region.

Apr 10, 2019

Report: "Design Tool Image Rendering"

Last update 2019-04-10T14:56:33.693Z

resolved2019-04-10T14:56:33.676Z

This incident has been resolved.

monitoring2019-04-10T14:41:45.216Z

We've implemented a fix and are monitoring the situation.

investigating2019-04-10T13:45:48.104Z

We're seeing elevated error rates for rendered Design Tool images. The team is investigating the issue. All design data remains safe.

Apr 6, 2019

Report: "Design syncs processing slowly"

Last update 2019-04-06T09:44:27.184Z

resolved2019-04-06T09:44:27.152Z

This incident has been resolved.

investigating2019-04-06T09:37:43.898Z

We are continuing to investigate this issue.

investigating2019-04-06T09:35:08.243Z

We are continuing to investigate this issue.

investigating2019-04-06T09:34:22.203Z

We have identified the source of the delay in our queueing system and patched it. Queues are now operating as normal.

investigating2019-04-06T09:21:49.944Z

The design syncing system has suffered from degraded performance when processing designs. The queuing system that handles processing design files is being investigated.

Feb 8, 2019

Report: "Internal Database Issues"

Last update 2019-02-08T14:16:39.543Z

resolved2019-02-08T14:16:39.524Z

We had an internal issue with our database, which has now been resolved.

monitoring2019-02-08T14:02:19.050Z

We've implemented a fix and are monitoring the situation

identified2019-02-08T13:46:27.044Z

We're currently having a few issues with our internal database, we're working hard to resolve and will update as soon as we can.

Feb 5, 2019

Report: "Design Tool versioning issues"

Last update 2019-02-05T14:10:18.467Z

resolved2018-03-01T14:09:02.913Z

An internal service outage led to some versioning issues on some user's designs.

Report: "Loss of Service"

Last update 2019-02-05T13:46:40.186Z

resolved2018-02-28T21:40:04.400Z

An internal service outage caused the service to return 502s for some of our Users.

Report: "Loss of Service"

Last update 2019-02-05T12:30:03.548Z

resolved2017-10-14T09:04:52.822Z

Too many requests to our DB, meant a momentary loss of service for our Users

Report: "Google Cloud SQL Planned Maintenance"

Last update 2019-02-05T12:26:51.436Z

resolved2017-10-16T04:00:45.125Z

Google Cloud SQL planned maintenance caused a small outage to our service

Report: "Design Tool image serving issue"

Last update 2019-02-05T12:21:35.398Z

resolved2018-10-27T09:45:00.361Z

Our Design tool image rendering service failed to serve some User's designs

Report: "Design Tool image serving issue"

Last update 2019-02-05T12:20:12.212Z

resolved2018-08-04T13:49:44.004Z

Our Design Tool rendering service was unable to create images for designs.

Jan 30, 2019

Report: "Design Tool sync issues"

Last update 2019-01-30T12:05:43.628Z

resolved2018-11-24T11:00:13.264Z

Our Design Tool API experienced an outage causing some users design work to fail in saving.

Report: "Network issues in some EU Locations"

Last update 2019-01-30T12:03:10.658Z

resolved2019-01-16T18:45:04.642Z

An issue with our DNS service provider caused outages in the EU for some customers.

Jun 12, 2015

Report: "Cloudflare DNS Issue."

Last update 2015-06-12T12:00:00.000Z

resolved2015-06-12T12:00:00.000Z

Cloudflare had an issue with their DNS provisioning which was causing problems in certain global regions.