Is Mapbox Down Right Now? Discover if there is an ongoing service outage.

On June 2, 2025, between approximately 19:05 and 22:30 UTC, an issue occurred preventing live speed and incident data from being served to Traffic Maps v1 and some customers using the Matrix API. This impacted services reliant on real-time traffic updates. Customers using Traffic Maps v1, experienced delayed live traffic updates. ETAs from the Matrix API provided during the incident period were based on traffic data from around 20:00 UTC, and did not reflect changes in traffic conditions until service restoration. This issue is now resolved and all services are restored.

On June 2, 2025, between approximately 19:05 and 22:30 UTC, an issue occurred preventing live speed and incident data from being served to Traffic Maps v1 and some customers using the Matrix API. This impacted services reliant on real-time traffic updates.Customers using Traffic Maps v1, experienced delayed live traffic updates. ETAs from the Matrix API provided during the incident period were based on traffic data from around 20:00 UTC, and did not reflect changes in traffic conditions until service restoration.This issue is now resolved and all services are restored.

After last correction latency is back to normal. Incident report will be shared soon.

Another correction/Hot fix was applied to reduce the load.

Latency Anomaly mitigation is in-place. Latency is back to normal.

Bottleneck has been identified. We are increasing the capacity of the Search Box system

We are currently investigating this issue.

We are currently investigating this issue.

This incident has been resolved.

Service remains stable, we'll continue to monitor overnight.

The issue has been successfully mitigated. Our team is actively monitoring the service to ensure optimal performance.

We are continuing to investigate and remediate this issue

We are continuing to investigate this issue.

We are investigating increased error rates and latency on our vector tile endpoints.

In rare cases, the sporadic false road closures might potentially degrade the navigation experience causing unnecessary detours. The fix was delivered on Jan 30th.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating an issue with the mapbox.mapbox-traffic-v1 tileset. We have identified the root cause and are working on resolving.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We are experiencing delays in delivering typical Mapbox Traffic Data. We have implemented a fix and are working to resolve.

Navigation services experienced an outage affecting our live traffic data. As a result, users might experience issues with navigation, including inaccuracies in ETA, routing recommendations, and the display of real-time traffic conditions such as congestion and incidents for approximately 1 hour. The issue has been resolved.

This incident has been resolved.

Our traffic services are fully operational.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We have received reports from AWS that several core services are experiencing instability. This will impact Mapbox's ability to provide live traffic, live incidents and ETA's to its customers.

The Vector Tiles API error rates have subsided and the service is fully operational.

We have implemented several fixes and are starting to see recovery in the Vector Tiles API. We will continue to monitor the service as it returns to full health.

We are working to address service disruptions caused by the ongoing issue.

We are continuing to work towards a fix for the issue.

We are continuing to work on a fix for the issue.

We have taken measures to reduce the impact and continue to monitor the incident.

We are currently investigating an increase in error responses from the live traffic vector tile service.

Navigation api requests (Directions, Map-matching) in hitting our `ap-southeast-1` datacenter experienced stale or missing live-data and congestion for 90 minutes. Incident has been resolved

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

The issue with 3D Terrain distortion has been mitigated and fixes have been shipped to all Static Image and Tile endpoints.

We have identified the root cause of this issue and have a clear path forward, but expect the rollout to take some time. We are closing this status but will post updates as fixes are available.

We have identified the cause of the image degradation. However, given the nature of the issue, we do not anticipate a fix to be rolled out imminently. We will provide more updates on timeline as we have them.

We are still investigating image quality degradation on the Static Images API

This issue impacts Static API requests for styles using the mapbox.mapbox-terrain-dem-v1 tileset. Not all requests are impacted and the issue is sporadic. We are continuing to investigate the cause of the issue.

We are investigating image quality degradation on the Static Images API

This incident has been resolved and system status is nominal.

We are monitoring the impacted services as we start to see recovery.

We have identified the issue and are working on reducing impact.

We are investigating an issue causing degraded performance across maps api services.

This incident has been resolved.

We are investigating an issue with the Static API.

This incident has been resolved.

We have mitigated the issue with live-traffic requests and are continuing to investigate.

We are currently investigating an on-going issue with live traffic requests.

Between approximately 12:15UTC and 13:50UTC on 2023-01-025, some users of the Matrix, Optimization, and Directions API in some regions may have received HTTP 401 authentication errors while using the services. The issue has been identified and resolved.

From 2024-01-12 00:10 UTC to 2024-01-12 01:10 UTC, a period of one hour, we experienced failures when delivering live traffic updates for Mapbox Traffic Data. The issue has been resolved. During this outage, Mapbox Traffic Data customers subscribed to live traffic did not receive updates. This issue did not impact the delivery of typical traffic data nor Mapbox Navigation APIs.

This incident has been resolved.

The service is stabilizing and we are continuing to monitor the fix.

The issue causing the performance degradation to live traffic requests was identified and a fix is being implemented.

We are currently investigating an on-going issue with live traffic requests.

The original issue is identified and resolved.

The partial live-data coverage in us-east-1 region has been mitigated, and the region is now processing client requests again. Investigation of root-cause is continuing and we're tracking key metrics.

This affects live-data such as congestion, closures and incidents for Navigation apis as well as live-traffic maps. We are currently investigating the issue and have re-directed traffic to regions with complete coverage in the meantime.

All operations have returned to normal, and the backlog of jobs has been cleared.

We are continuing to monitor for any further issues.

We are seeing recovery and continue to process the backlog of jobs affected.

We have resolved the issue for newly created uploads. We continue to work through the backlog of uploads that are still processing.

The issue has been identified and a fix is being implemented.

We are investigating reports of processing issues with the Uploads API.

Customers using the NavSDK, Directions, and Map Matching APIs in the AP-southeast-2 region may have received stale traffic information in ETA and Visual Map, including live incidents. This issue began around 14:45 UTC and ended around 18:30 UTC. The root cause is under investigation and we are monitoring.

This incident has been resolved. All systems operational.

All APIs are currently operational. We are continuing to monitor performance.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are currently investigating an increase in HTTP error rates and latency for Maps APIs

This incident has been resolved.

We've identified an issue where users searching for select POI brands in the US and Germany will either not get results or the returned POI names will just be numbers. The fix is identified and a rollback operation is underway.

This incident has been resolved.

We are investigating degraded performance for the Matrix API and Traffic Maps v1. Customers of these services may experience missing or incorrect road closure data. We have identified the root cause and are working towards a solution.

Multiple Mapbox services experienced errors due to an internal change. This issue lasted from 07:42 to 07:51 UTC. The issue was resolved and all services returned to normal operation.

This incident has been resolved.

We have identified an issue with metrics reporting from our cloud service provider. We have confirmed through the course of this incident, all live traffic systems and products making use of live traffic data were working as expected. We will continue to monitor the situation and resolve when we are confident the metrics reporting issue has been resolved.

Customers using the mapbox/driving-traffic profiles on the Directions, Map Matching, and Matrix APIs may receive ETAs that do not reflect live traffic conditions in the affected regions. Customers using traffic-maps may view tiles that do not reflect live traffic conditions in the affected regions. Customers of Mapbox Traffic Data may not receive timely live traffic data updates in the affected regions.

We have identified an issue impacting traffic visualization and ETA's in the following countries: China, Korea, Southwest Japan (locations west of Tokushima), and much of South East Asia. There were three major impact areas, as described below. All have been resolved as of the timestamps listed for each. Customers using traffic-maps v1 & v2 in the affected region would have seen tiles with drastically underreported congestion coloring, from the period of 2023-07-17T04:04:08.148Z to 2023-07-22T01:30:12.079Z UTC (4 days 21.5 hr). Customers using the mapbox/driving-traffic profiles on the Directions, Map Matching, and Matrix APIs may have received inaccurate ETA's during the period of 2023-07-19 04:49 to 2023-07-22 01:53:48 UTC (2 days and 21 hours). Finally, customers of mapbox-speeds typical data received incomplete data from the period of 2023-07-12 05:03:52 to 2023-07-21 18:05:55 UTC (9 days 13 hours). The issue is now resolved and we sincerely apologize for any inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Mapbox Speeds is currently experiencing degraded performance. Customers of Live Traffic Data may experience stale data. We are investigating the root cause of the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Traffic Maps V1 is experiencing degradation in quality. Users of Traffic Maps V1 may experience stale traffic tiles that do not reflect the current conditions on the road. We are investigating the cause of this issue.

Due to an incident with our cloud service provider, multiple Mapbox services had elevated HTTP 421 errors. This issue lasted from 4:30 PM to 5:15 PM UTC. The issue was resolved and all services returned to normal operation afterwards.

On Thursday, 07/13/2023 between 19:20 UTC and 20:14 UTC (a period of 54 minutes) a subset of forward geocoding requests were impacted by high latency and some timeouts. The service is now operating normally.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue. All customers using a Navigation API powered by Mapbox traffic may experience ETAs in the impacted regions that do not accurately reflect real time road conditions. Additionally, customers of Mapbox traffic data may receive intermittent updates to live traffic in impacted regions.

Between 13:53 UTC and 14:06 UTC users would have experienced elevated API errors for our Directions, Isochrone, and Map Matching APIs.

This incident has been resolved.

Delivery of Mapbox Traffic Data to customers and Traffic Maps V1 have recovered. We continue to monitor both services.

Live traffic prediction has recovered but delivery of live traffic to Mapbox Speeds customers is still degraded.

We are seeing decreased error rates for the Mapbox Tiling Service and Offline Map downloads. We will continue to monitor the services.

We are continuing to investigate the issues with Mapbox Tiling Service, Mapbox Traffic, and Offline Map downloads.

We are investigating degraded refreshing of Traffic Maps V1 in some regions. Users of Traffic Maps V1 may experience stale traffic that does not reflect the current conditions on the road.

We are continuing to investigate this issue.

We are investigating degraded generation of Live Mapbox Traffic predications and delivery to customers.

Offline map downloads and Mapbox Tiling Service are showing high error rates

The incident has been resolved.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Customers using the mapbox/driving-traffic profiles on the Directions, Map Matching, and Matrix APIs may receive ETAs informed by stale live traffic data in the affected regions. Customers using traffic-maps may view tiles informed by stale live traffic data in the affected regions. Customers of Mapbox Traffic Data may not receive timely live traffic data updates in the affected regions.

This incident has been resolved.

A fix has been implemented and we're continuing the monitor the service

We are currently investigating errors from the service providing offline map downloads

From 2023-04-23 12:18 UTC to 2023-04-23 17:38 UTC, a period of five hours and twenty minutes, our live traffic pipeline failed to produce new speed estimates and closures in the us-east region. The issue has been resolved. During this outage, customers using the mapbox/driving-traffic profiles on the Directions and Map Matching APIs received ETAs informed only by typical traffic data in the affected regions. Customers using traffic-maps may have viewed tiles informed only by typical traffic data in the affected region.

From 2023-04-25 04:52 UTC to 2023-04-25 06:12 UTC, a period of one hour and twenty minutes, our live traffic pipeline failed to produce new speed estimates in a few small regions across the globe. The issue has been resolved. During this outage, customers using the mapbox/driving-traffic profiles on the Directions, Map Matching, and Matrix APIs received ETAs informed only by typical traffic data in the affected regions. Customers using traffic-maps may have viewed tiles informed only by typical traffic data in the affected regions. Customers of Mapbox Traffic Data did not receive live traffic data updates in the affected regions.

This incident is now resolved. All custom behaviors that were impacted have been restored.

All custom behaviors are now fully operational again. We will continue to investigate the impact

We can confirm that a few customers with access to the Optimizations API V2 and Matrix API depart_at beta programs access were affected. We continue to investigate for any further impact.

We are investigating an issue that is affecting some customers' API access to custom behavior (non-default API functionality).

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're seeing increased latencies for our Directions, Map Matching, Isochrones APIs and are actively investigating.

This incident has been resolved at 04:10 UTC

We're seeing instability in EU region for our Directions, Map Matching, Isochrones APIs and are actively investigating.

This incident has been resolved.

We are monitoring while systems have begun recovery.

We are currently investigating reduced coverage of HERE live traffic. Customers of HERE traffic may notice more frequent fallback to typical traffic predictions.

This incident has been resolved.

All jobs have completed. We are continuing to monitor the system.

A majority of tileset processing has completed. We are continuing to process the previously submitted jobs stuck in the "Processing" state.

The API is now processing uploads that were previously submitted and stuck in the "Processing" state.

Uploads for new map tilesets are processing normally. We are continuing investigation of previously-submitted uploads in the "Processing" state.

We are continuing to work on a fix for this issue.

We have identified an issue which caused some uploaded map data to get stuck in a "Processing" state

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Customers using TomTom traffic data may be experiencing a traffic visualization that is out of date and may not reflect the reality on the road. We are currently investigating the issue.

This incident has been resolved.

The queue is now empty and all jobs that were delayed have completed successfully or are processing. New jobs should start processing immediately. We will continue to monitor.

Jobs have begun processing successfully and we are monitoring the queue.

We are currently investigating jobs not processing with the Mapbox Tiling Service. Jobs that are sent to the service will remain queued until further notice.

For 10 minutes, users in certain regions may have experienced elevated latency and 5xx errors with our TileJSON and Tilequery endpoints.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are observing recovery from all Maps API services. We are continuing to monitor the situation.

We have identified the problem and working towards mitigating the issue.

We are currently investigating this issue.

Increased latencies on Directions, Map Matching, & Isochrones APIs

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Customers using the mapbox/driving-traffic profiles on the Directions, Map Matching, and Matrix APIs in the Asia Pacific region may receive ETAs using stale live traffic data.